Sep <var data-var='date'>20</var>, <var data-var='time'>03:26</var> UTC Completed - Database maintenance is complete. All systems are operating normally. Sep <var data-var='date'>20</var>, <var data-var='time'>03:23</var> UTC Verifying - Database maintenance has been completed. We are monitoring the system to ensure everything is operating as expected. Sep <var data-var='date'>20</var>, <var data-var='time'>03:15</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>20</var>, <var data-var='time'>00:10</var> UTC Scheduled - We will be performing scheduled database maintenance during this period. No service disruption is expected.

Database maintenance

Sep <var data-var='date'>13</var>, <var data-var='time'>03:20</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>13</var>, <var data-var='time'>03:20</var> UTC Update - The database upgrade has been completed successfully. We are now monitoring the system to ensure everything remains stable. Sep <var data-var='date'>13</var>, <var data-var='time'>03:15</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 9</var>, <var data-var='time'>12:38</var> UTC Scheduled - We will be performing scheduled database maintenance during this period. No service disruption is expected.

Sep <var data-var='date'> 6</var>, <var data-var='time'>03:24</var> UTC Completed - The scheduled maintenance has been completed successfully. Sep <var data-var='date'> 6</var>, <var data-var='time'>03:21</var> UTC Verifying - The scheduled Database maintenance has been completed successfully. All functionality remains available, and we are currently monitoring the platform. Sep <var data-var='date'> 6</var>, <var data-var='time'>03:15</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 3</var>, <var data-var='time'>01:53</var> UTC Scheduled - We will be performing scheduled database maintenance during this period. No service disruption is expected.

Aug <var data-var='date'>30</var>, <var data-var='time'>03:39</var> UTC Completed - The scheduled database maintenance has been completed successfully. All systems are fully operational. Aug <var data-var='date'>30</var>, <var data-var='time'>03:33</var> UTC Verifying - The scheduled maintenance has been completed. All systems are operational, and we are monitoring the final stages to ensure everything remains stable. Aug <var data-var='date'>30</var>, <var data-var='time'>03:16</var> UTC Update - We are extending the scheduled database maintenance by 10 minutes to complete our final checks. Aug <var data-var='date'>30</var>, <var data-var='time'>03:10</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>25</var>, <var data-var='time'>01:47</var> UTC Scheduled - We will be performing scheduled database maintenance during this period. No service disruption is expected.

Jul <var data-var='date'>10</var>, <var data-var='time'>09:40</var> UTC Resolved - The issue has been resolved. All services are operational, and system performance has returned to normal. Jul <var data-var='date'>10</var>, <var data-var='time'>09:24</var> UTC Update - We are still monitoring the situation. All services are now operational. Jul <var data-var='date'>10</var>, <var data-var='time'>09:14</var> UTC Monitoring - We are seeing improvements across all affected areas. Our engineering team continues to monitor the situation closely to confirm that performance remains stable. Jul <var data-var='date'>10</var>, <var data-var='time'>09:04</var> UTC Identified - Our engineering team has identified the issue and is currently applying a fix. We expect performance to begin improving within the next 10 minutes. We will continue monitoring and provide another update once the fix is fully deployed. Jul <var data-var='date'>10</var>, <var data-var='time'>08:48</var> UTC Investigating - We are currently investigating increased latency affecting app.manatal.com. Our engineering team has identified increased system load related to email synchronization and resume processing. We are actively working to resolve both issues. The next update will be provided within 15 minutes.

Increased Latency on app.manatal.com

May <var data-var='date'>17</var>, <var data-var='time'>03:21</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>17</var>, <var data-var='time'>03:20</var> UTC Scheduled - We will be undergoing scheduled maintenance during this time. May <var data-var='date'>17</var>, <var data-var='time'>03:10</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>13</var>, <var data-var='time'>02:32</var> UTC Scheduled - We will be undergoing scheduled database maintenance during this period. Please note that there may be up to a 3-minute downtime during this timeframe.

Mar <var data-var='date'>27</var>, <var data-var='time'>12:34</var> UTC Resolved - Our team has confirmed that the email delivery issue has been fully resolved. All emails sent through Manatal are now being delivered as expected. During the disruption window, some emails may have experienced short delays. A small number of emails may still be in the process of being delivered as the queue fully clears. Mar <var data-var='date'>27</var>, <var data-var='time'>11:57</var> UTC Monitoring - We are currently experiencing a technical issue affecting the email delivery. Some users may notice that their emails are not delivered although the status mentions that it was delivered. We have identified the root cause and implemented a fix and the emails are now getting delivered with a short delay. We are monitoring the performance. We will provide an update in the next 30 minutes.

Email Delivery Delay for Some Users

Mar <var data-var='date'>23</var>, <var data-var='time'>09:30</var> UTC Resolved - Between 4:40 and 5:10, Manatal experienced degraded performance and intermittent unavailability. The issue has been identified and resolved, and services are now operating normally. We will continue to monitor to ensure stability.

Performance Degradation

Mar <var data-var='date'> 1</var>, <var data-var='time'>03:10</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 1</var>, <var data-var='time'>03:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>26</var>, <var data-var='time'>10:44</var> UTC Scheduled - We will be performing scheduled database maintenance during this period. No service disruption is expected.

Jan <var data-var='date'>11</var>, <var data-var='time'>08:18</var> UTC Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>11</var>, <var data-var='time'>03:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'> 6</var>, <var data-var='time'>22:37</var> UTC Scheduled - We will be undergoing scheduled database maintenance during this period. Please note that there may be up to a 3-minute downtime during this timeframe.

Jan <var data-var='date'> 9</var>, <var data-var='time'>15:44</var> UTC Resolved - The incident has been resolved & verified. Jan <var data-var='date'> 9</var>, <var data-var='time'>15:15</var> UTC Monitoring - Our Engineering team has implemented a fix. The new career page is fully accessible again. Our team remains monitoring the situation. Jan <var data-var='date'> 9</var>, <var data-var='time'>14:15</var> UTC Identified - Our Engineering Team has identified the root cause of the partial outage & is working on a fix. Our team is working on the full resolution of the issue. Jan <var data-var='date'> 9</var>, <var data-var='time'>13:51</var> UTC Investigating - We are currently experiencing an issue with accessing the New Manatal Career Page. We are investigating this issue to identify the root cause. We will post an update here every 30 minutes until resolved.

New Career Page Inaccessible

Dec <var data-var='date'>27</var>, <var data-var='time'>02:53</var> UTC Completed - The scheduled maintenance has been completed. Dec <var data-var='date'>27</var>, <var data-var='time'>02:49</var> UTC Verifying - Maintenance is complete. We are currently verifying the system before fully restoring service. Dec <var data-var='date'>27</var>, <var data-var='time'>02:36</var> UTC Update - Maintenance is taking slightly longer than expected. We need about 5 more minutes. Thank you for your patience. Dec <var data-var='date'>27</var>, <var data-var='time'>02:31</var> UTC Update - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>27</var>, <var data-var='time'>02:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>23</var>, <var data-var='time'>04:22</var> UTC Scheduled - We will be undergoing scheduled database maintenance during this period. Please note that there may be up to a 3-minute downtime during this timeframe.

Dec <var data-var='date'>21</var>, <var data-var='time'>03:32</var> UTC Completed - The scheduled maintenance has been completed. Dec <var data-var='date'>21</var>, <var data-var='time'>03:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>19</var>, <var data-var='time'>01:53</var> UTC Scheduled - We will be undergoing scheduled database maintenance during this period. Please note that there may be up to a 2-minute downtime during this timeframe.

Nov <var data-var='date'>29</var>, <var data-var='time'>03:47</var> UTC Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>29</var>, <var data-var='time'>03:33</var> UTC Verifying - Verification is currently underway for the maintenance items. Nov <var data-var='date'>29</var>, <var data-var='time'>03:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>25</var>, <var data-var='time'>03:22</var> UTC Scheduled - We will be undergoing scheduled database maintenance during this period. Please note that there may be up to a 1-minute downtime during this timeframe.

Nov <var data-var='date'>18</var>, <var data-var='time'>16:31</var> UTC Resolved - Access to the New Career Page and Support Documentation Page has remained stable, and we are no longer observing any errors or service interruptions on our end. Based on the current stability, we are marking this incident as resolved. Cloudflare has noted ongoing work related to bot score recovery on their side, but this does not impact Manatal’s services at this time. Our team will continue to monitor the situation offline to ensure full continuity. Thank you for your patience throughout this incident. Nov <var data-var='date'>18</var>, <var data-var='time'>15:18</var> UTC Update - Cloudflare has implemented a fix, but the issue is not yet fully resolved. Some customers may still experience intermittent problems when accessing the New Career Page. Our team is actively monitoring the situation while Cloudflare continues to work toward full restoration. We will provide further updates as more information becomes available. Nov <var data-var='date'>18</var>, <var data-var='time'>14:45</var> UTC Monitoring - Cloudflare has implemented a fix for the incident, and access to the New Career Page and Support Documentation Page has been restored. Both services are functioning normally again. We are continuing to monitor the situation closely to ensure full stability and will provide further updates in the next 30 minutes. Nov <var data-var='date'>18</var>, <var data-var='time'>14:33</var> UTC Update - The issue affecting the New Career Page and our Support Documentation Page is still ongoing. Cloudflare is working on a fix for the issue and restoring the services, but the affected services on Manatal continue are still unavailabile. Our team is actively monitoring the situation and will share further updates as soon as we receive additional information from Cloudflare. Nov <var data-var='date'>18</var>, <var data-var='time'>13:58</var> UTC Update - The issue affecting the New Career Page and our Support Documentation Page remains ongoing. Cloudflare has identified the root cause of the disruption, and is working on restoring the services, but the affected services on Manatal continue to experience unavailability. Our team is actively monitoring the situation and will share further updates as soon as we receive additional information from Cloudflare. Nov <var data-var='date'>18</var>, <var data-var='time'>13:27</var> UTC Update - The ongoing Cloudflare disruption is now also affecting our Support Documentation Page, which is unavailable. The New Career Page continues to be impacted as well. Cloudflare is actively investigating the root cause of the incident, and our team is closely monitoring the situation. We will provide further updates as soon as additional information becomes available. Nov <var data-var='date'>18</var>, <var data-var='time'>13:11</var> UTC Update - We are still experiencing issues affecting the New Career Page. Cloudflare is continuing to investigate the root cause of the disruption on their end. Our team is actively monitoring the situation and will provide updates as soon as more information becomes available or within next 30 minutes. Nov <var data-var='date'>18</var>, <var data-var='time'>12:38</var> UTC Investigating - Cloudflare is currently experiencing a service disruption that is affecting our New Career Page. As a result, the New Career Page may be unavailable for some users. We have reached out to the Cloudflare support team, and our team is actively monitoring the situation. We will provide updates as Cloudflare works to restore normal operations. Thank you for your patience.

New Career Page Unavailable Due to Cloudflare Outage

Nov <var data-var='date'>18</var>, <var data-var='time'>08:03</var> UTC Resolved - Our team has confirmed that the Quick Search indexing issue has been fully resolved. All newly created candidates, jobs, organizations, and contacts are now being indexed in Quick Search as expected, and the feature is operating normally. During the disruption window, some records created between the affected times were not indexed. These missing entries have now been fully backfilled and are visible in Quick Search. Nov <var data-var='date'>18</var>, <var data-var='time'>06:03</var> UTC Update - The Quick Search feature is fully operational following the fix. All the records have been backfilled, and we can confirm that they appear in Quick Search results. The system remains stable, and we are continuing to monitor the performance. We'll share an update in the next 30 minutes. Nov <var data-var='date'>18</var>, <var data-var='time'>04:35</var> UTC Update - The Quick Search feature continues to remain fully operational following the fix. We have identified that during the downtime between Nov 17, 10:28 p.m. UTC and Nov 18, 2:05 a.m. UTC, new objects created in Manatal (candidates, jobs, organizations, and contacts) were not indexed in Quick Search. The candidate records have been backfilled, we are currently backfilling the other records, and they will appear in Quick Search results shortly. The system remains stable, and we are continuing to monitor performance closely. We will provide another update within the next 30 minutes. Nov <var data-var='date'>18</var>, <var data-var='time'>04:18</var> UTC Update - The Quick Search feature continues to remain fully operational following the fix. The system remains stable, and we are continuing to monitor performance closely. We will provide another update within the next 30 minutes or sooner if any anomalies are detected. Nov <var data-var='date'>18</var>, <var data-var='time'>03:30</var> UTC Update - The Quick Search feature continues to remain fully operational following the fix. We are continuing to monitor the system to ensure stable performance. We will provide another update within the next 30 minutes or sooner if any anomalies are detected. Nov <var data-var='date'>18</var>, <var data-var='time'>03:00</var> UTC Monitoring - We identified the root cause and we have implemented a fix for the issue affecting Quick Search. Search functionality has been restored and results are now returning correctly. We are currently monitoring system performance to ensure stability and full resolution. We will provide another update within the next 30 minutes or sooner if any anomalies are detected. Nov <var data-var='date'>18</var>, <var data-var='time'>02:30</var> UTC Investigating - We are currently experiencing a technical issue affecting the Quick Search feature. Some users may be unable to retrieve search results when performing quick searches. We are actively investigating the root cause and working to restore full functionality. We will provide an update in the next 30 minutes.

Unable to perform quick searches due to a temporary issue with Quick Search feature

Nov <var data-var='date'> 6</var>, <var data-var='time'>11:46</var> UTC Resolved - Our team has confirmed the resolution of the issue where candidate resumes were not generated for candidates sourced from Indeed using Job Board Connect. Candidate application emails are being processed normally again, and new applications are appearing in Manatal with complete candidate data including the resumes. During the disruption, some candidates may have been created without resumes. These missing resumes will be backfilled automatically within the next 24 hours. Nov <var data-var='date'> 6</var>, <var data-var='time'>11:12</var> UTC Monitoring - We have deployed a fix for the issue. Candidate data is now being received correctly, including names and resumes. We are currently monitoring the system to ensure stability and full resolution. We will provide another update within the next 30 minutes or if we notice any issues. Nov <var data-var='date'> 6</var>, <var data-var='time'>10:41</var> UTC Update - We are finalizing the resolution testing the fix will be rolled out soon after completing the test. We will share another update as soon as we have one or within the next 30 minutes. Nov <var data-var='date'> 6</var>, <var data-var='time'>09:51</var> UTC Update - We are continuing to test the identified resolution internally, the fix will be rolled out after the testing is completed. We will share another update as soon as we have one or within the next 30 minutes. Nov <var data-var='date'> 6</var>, <var data-var='time'>09:14</var> UTC Update - We are currently working on testing the identified resolution internally, the fix will be rolled out after the testing is completed. We will share another update as soon as we have one or within the next 30 minutes. Nov <var data-var='date'> 6</var>, <var data-var='time'>08:39</var> UTC Update - We are continuing to work on the fix for the issue. We will share another update as soon as we have one or within the next 30 minutes. Nov <var data-var='date'> 6</var>, <var data-var='time'>08:08</var> UTC Update - We are actively working on implementing a fix for the issue. We will share another update as soon as we have an update or within the next 30 minutes. Nov <var data-var='date'> 6</var>, <var data-var='time'>07:29</var> UTC Identified - We have identified the root cause of the issue. The team is currently working on implementing the resolution for it. We will post an update again in the next 30 minutes. Nov <var data-var='date'> 6</var>, <var data-var='time'>06:54</var> UTC Investigating - We are currently experiencing an issue with our Job Board Connect feature where some candidates are created as "No Name" candidates and they don't have resumes attached. We are investigating this issue to identify the root cause. We will post an update here within 30 minutes.

Temporary issue with Job Board Connect causing incomplete candidate profiles from Indeed.

Oct <var data-var='date'>20</var>, <var data-var='time'>12:38</var> UTC Resolved - This incident has been resolved. Our platform has been fully stable since mitigation measures were implemented, and AWS services have largely recovered. We confirm that all Manatal systems are operational, and no data loss or further impact has been identified. Our customer teams have confirmed the resolution for this issue. We will continue to monitor the status of AWS services closely to ensure stability. Oct <var data-var='date'>20</var>, <var data-var='time'>11:33</var> UTC Update - Our platform continues to operate normally, all core services continue to be operational, and all features remain functional. AWS has confirmed that the underlying issue has been fully mitigated, but their affected services are still recovering. Also we have observed no further disruptions on our end. We will maintain enhanced monitoring until AWS confirms full recovery, and will post an update as soon as more information becomes available. Oct <var data-var='date'>20</var>, <var data-var='time'>10:36</var> UTC Update - Our platform remains fully operational and all core services continue to function normally. While AWS has not yet fully restored their affected services, our internal mitigation measures remain effective, and no further impact has been observed. We will continue to closely monitor AWS recovery progress and system stability, and share updates as soon as more information is available. Oct <var data-var='date'>20</var>, <var data-var='time'>09:45</var> UTC Monitoring - While the AWS outage is still ongoing, our Engineering team has successfully implemented internal mitigation measures to restore functionality on our Manatal platform. All core services are now operational, and users should be able to access the platform as normal. We will continue to monitor system performance and AWS recovery progress closely to ensure stability (https://health.aws.amazon.com/health/status). We will continue to share updates, including the estimated time of resolution, as soon as more information is available. Oct <var data-var='date'>20</var>, <var data-var='time'>09:22</var> UTC Update - Our Engineering team is still continuing to work with AWS to resolve the ongoing outage impacting the Manatal platform. We are closely monitoring their recovery progress and will continue to share updates, including the estimated time of resolution, as soon as more information becomes available. Oct <var data-var='date'>20</var>, <var data-var='time'>09:02</var> UTC Update - Our Engineering team is continuing to work with AWS to resolve the ongoing outage impacting the Manatal platform. We are closely monitoring their recovery progress and will continue to share updates, including the estimated time of resolution, as soon as more information becomes available. Oct <var data-var='date'>20</var>, <var data-var='time'>08:44</var> UTC Update - Our Engineering team is actively working with AWS to resolve the ongoing outage impacting the Manatal platform. We are closely monitoring their recovery progress and will continue to share updates, including the estimated time of resolution, as soon as more information becomes available. Oct <var data-var='date'>20</var>, <var data-var='time'>08:16</var> UTC Investigating - We are currently experiencing an outage affecting access to the Manatal platform. This disruption is due to an ongoing AWS outage impacting our infrastructure (https://health.aws.amazon.com/health/status). Users may be unable to log in or access the Manatal application at this time. Our Engineering team is actively working with AWS to restore services as quickly as possible. We’ll continue to post updates here every 15 minutes until the issue is resolved.

Platform Outage Due to AWS Service Disruption

Oct <var data-var='date'> 4</var>, <var data-var='time'>03:54</var> UTC Completed - The maintenance is complete and all systems are operating normally. Oct <var data-var='date'> 4</var>, <var data-var='time'>03:49</var> UTC Update - We are now monitoring the update. All systems are up and running. Oct <var data-var='date'> 4</var>, <var data-var='time'>03:37</var> UTC Verifying - We are currently verifying the update to ensure everything is functioning as expected. Oct <var data-var='date'> 4</var>, <var data-var='time'>03:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>28</var>, <var data-var='time'>01:41</var> UTC Scheduled - We will be undergoing scheduled database maintenance during this period. Please note that there may be up to a 5-minute downtime during this timeframe.

Sep <var data-var='date'>27</var>, <var data-var='time'>03:36</var> UTC Completed - The scheduled database maintenance has been completed successfully. Systems are fully operational. Sep <var data-var='date'>27</var>, <var data-var='time'>03:36</var> UTC Update - Scheduled database maintenance is currently in progress. Some services may experience brief interruptions. We’ll share an update once the maintenance is complete. Sep <var data-var='date'>27</var>, <var data-var='time'>03:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>19</var>, <var data-var='time'>12:56</var> UTC Scheduled - We will be undergoing scheduled database maintenance during this period. Please note that there may be up to a 5-minute downtime during this timeframe.

Sep <var data-var='date'>24</var>, <var data-var='time'>14:31</var> UTC Resolved - Our team has confirmed the resolution of the issue where candidate resumes were not generated for candidates sourced using Job Board Connect with Indeed. Candidate application emails are being processed normally again, and new applications are appearing in Manatal with complete candidate data including the resumes. During the disruption, some candidates may have been created without resumes. These missing resumes will be backfilled automatically by September 29. If you require access sooner, you can download them directly from your Indeed employer account. Sep <var data-var='date'>24</var>, <var data-var='time'>13:10</var> UTC Update - Our team is continuing to investigate the issue. We will continue updating you on the progress of the investigation & Estimated Time of Resolution. Sep <var data-var='date'>24</var>, <var data-var='time'>12:15</var> UTC Update - Our team is continuing to investigate the issue. We will continue updating you on the progress of the investigation & Estimated Time of Resolution. Sep <var data-var='date'>24</var>, <var data-var='time'>11:12</var> UTC Update - Our team is continuing to investigate the issue. We will continue updating you on the progress of the investigation & Estimated Time of Resolution. Sep <var data-var='date'>24</var>, <var data-var='time'>10:18</var> UTC Update - Our team is continuing to investigate the issue. We will continue updating you on the progress of the investigation & Estimated Time of Resolution. Sep <var data-var='date'>24</var>, <var data-var='time'>09:27</var> UTC Update - Our team is continuing to investigate the issue. We will continue updating you on the progress of the investigation & Estimated Time of Resolution. Sep <var data-var='date'>24</var>, <var data-var='time'>08:41</var> UTC Update - Our team is continuing to investigate the issue. We will continue updating you on the progress of the investigation & Estimated Time of Resolution. Sep <var data-var='date'>24</var>, <var data-var='time'>08:07</var> UTC Update - Our team is investigating the issue. We will continue updating you on the progress of the investigation & Estimated Time of Resolution. Sep <var data-var='date'>24</var>, <var data-var='time'>07:40</var> UTC Investigating - We are currently experiencing an issue with our Job Board Connect feature where some candidates are created as "No Name" candidates and they don't have resumes attached. We are investigating this issue to identify the root cause. We will post an update here within 30 minutes.

Sep <var data-var='date'> 5</var>, <var data-var='time'>12:00</var> UTC Resolved - Our Engineering Team & customer teams have confirmed the resolution of the issue. Sep <var data-var='date'> 5</var>, <var data-var='time'>11:55</var> UTC Identified - Our service provider identified the root cause and is implementing a fix.The Sourcing Hub is accessible again. Our team is monitoring the full resolution of the issue. Sep <var data-var='date'> 5</var>, <var data-var='time'>11:22</var> UTC Update - Our team is still investigating the issue. We will continue updating you on the progress of the investigation & Estimated Time of Resolution. Sep <var data-var='date'> 5</var>, <var data-var='time'>11:04</var> UTC Update - Our team is still investigating the issue. We will continue updating you on the progress of the investigation & Estimated Time of Resolution. Sep <var data-var='date'> 5</var>, <var data-var='time'>10:44</var> UTC Update - Our team is still investigating the issue. We will continue updating you on the progress of the investigation & Estimated Time of Resolution. Sep <var data-var='date'> 5</var>, <var data-var='time'>10:21</var> UTC Update - Our team is still investigating the issue. We will continue updating you on the progress of the investigation & Estimated Time of Resolution. Sep <var data-var='date'> 5</var>, <var data-var='time'>09:58</var> UTC Update - Our team is still investigating the issue. We will continue updating you on the progress of the investigation & Estimated Time of Resolution. Sep <var data-var='date'> 5</var>, <var data-var='time'>09:39</var> UTC Update - Our team is still investigating the issue. We will continue updating you on the progress of the investigation & Estimated Time of Resolution. Sep <var data-var='date'> 5</var>, <var data-var='time'>09:27</var> UTC Investigating - We are currently experiencing intermittent loading issues on Sourcing Hub for a subset of customers. Affected users may see a “Sourcing Hub Temporarily Unavailable” screen when accessing Sourcing Hub. The issue is linked to a dependency on an external service and our engineering team is actively working with our service provider to diagnose the root cause and testing fixes in staging. We’ll provide updates here every 15 minutes until the issue is resolved.

Temporary Issue with Sourcing Hub

Aug <var data-var='date'>15</var>, <var data-var='time'>09:48</var> UTC Resolved - Our Engineering Team deployed a permanent fix for the sign-in issue, and our customer teams have confirmed the resolution for this issue. Aug <var data-var='date'>15</var>, <var data-var='time'>09:28</var> UTC Monitoring - Our Engineering Team has identified the root cause of the intermittent sign-in failures and implemented a fix. Login access has been restored for affected users. Our team is monitoring the platform to ensure a full resolution. Aug <var data-var='date'>15</var>, <var data-var='time'>08:57</var> UTC Update - Our team is investigating the issue. We will continue updating you on the progress of the investigation & Estimated Time of Resolution. Aug <var data-var='date'>15</var>, <var data-var='time'>08:23</var> UTC Investigating - Our team has identified an issue causing login failures for some users under specific conditions. Our Engineering team is working on a resolution with the highest priority. We will keep you updated in 30-minute cadences on the status of the resolution.

Intermittent login errors for some users

Jun <var data-var='date'>23</var>, <var data-var='time'>21:00</var> UTC Resolved - Incident window: 23 June 2025, 21:25 UTC – 24 June 16:49 UTC Current status: Normal email flow restored and fully stable What happened: A technical issue with our email service provider temporarily impacted outbound and inbound messages (limited to only clients using mail.manatal.com). As a result, some customers might have experienced: - Inability to send, sync, and receive emails processed via mail.manatal.com (no impact on customers using Outlook Mail and Gmail integration) - Failure to create candidates via Job Board Connect emails Resolution A fix was applied with our provider and verified by Manatal Engineering team at 16:49 UTC on June 24, 2025. Email traffic is now processing as expected. No further disruptions have been experienced since the resolution. Next steps - We are monitoring delivery metrics to confirm sustained stability - We are working closely with our provider to ensure preventive measures are implemented We apologize for the disruption and appreciate your understanding.

Email Delivery Issue via Manatal Email (mail.manatal.com) (Manatal Inbox)

Nov <var data-var='date'>18</var>, <var data-var='time'>15:39</var> UTC Resolved - Our Engineering Team & customer teams have confirmed the resolution of the issue. Nov <var data-var='date'>18</var>, <var data-var='time'>15:32</var> UTC Monitoring - Our Engineering Team has identified the root cause of the partial outage & implemented a fix. The career pages are accessible again. Our team is monitoring the full resolution of the issue. Nov <var data-var='date'>18</var>, <var data-var='time'>15:21</var> UTC Update - Our team is still investigating the issue. We will continue updating you on the progress of the investigation & Estimated Time of Resolution. Nov <var data-var='date'>18</var>, <var data-var='time'>15:11</var> UTC Investigating - Our team has identified an issue with the Manatal-provided career pages. Our Engineering team is working on a resolution with the highest priority. We will keep you updated in 15-minute cadences on the status of the resolution.

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Database maintenance

Database maintenance

Database maintenance

Increased Latency on app.manatal.com

Database maintenance