Jun <var data-var='date'>25</var>, <var data-var='time'>13:35</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>25</var>, <var data-var='time'>13:24</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>25</var>, <var data-var='time'>13:21</var> PDT Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>25</var>, <var data-var='time'>13:03</var> PDT Update - We are continuing to investigate this issue. Jun <var data-var='date'>25</var>, <var data-var='time'>12:21</var> PDT Investigating - We are currently investigating an issue with email previews not working. Outbound processing, inbound processing, logs and webhook delivery are operating normally.

Inspect previews not rendering

Jun <var data-var='date'>23</var>, <var data-var='time'>09:09</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>23</var>, <var data-var='time'>08:56</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>23</var>, <var data-var='time'>08:25</var> PDT Update - We are continuing to work on a fix for this issue. Some customers may see log delays. Outbound processing, inbound processing, and webhook delivery continue operating normally. Jun <var data-var='date'>23</var>, <var data-var='time'>07:52</var> PDT Update - We are continuing to work on a fix for this issue. Some customers may see log delays. Outbound processing, inbound processing, and webhook delivery are operating normally. Jun <var data-var='date'>23</var>, <var data-var='time'>07:13</var> PDT Update - We are continuing to work on a fix for this issue. Jun <var data-var='date'>23</var>, <var data-var='time'>06:10</var> PDT Update - We are continuing to work on a fix for this issue. Jun <var data-var='date'>23</var>, <var data-var='time'>05:07</var> PDT Update - We are continuing to work on a fix for this issue. Jun <var data-var='date'>23</var>, <var data-var='time'>04:19</var> PDT Update - We are continuing to work on a fix for this issue. Jun <var data-var='date'>23</var>, <var data-var='time'>03:41</var> PDT Update - We are continuing to work on a fix for this issue. Jun <var data-var='date'>23</var>, <var data-var='time'>03:04</var> PDT Update - We are continuing to work on a fix for this issue. Jun <var data-var='date'>23</var>, <var data-var='time'>02:30</var> PDT Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>23</var>, <var data-var='time'>02:14</var> PDT Investigating - Customers using the events/logs APIs or viewing logs in the customer portal may see errors in viewing or retrieving logs. These errors are only affecting a subset of our customers.

Log retrieval errors in the US region

Jun <var data-var='date'>18</var>, <var data-var='time'>03:24</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>18</var>, <var data-var='time'>03:11</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>18</var>, <var data-var='time'>02:53</var> PDT Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>18</var>, <var data-var='time'>02:11</var> PDT Update - We are continuing to investigate this issue. Jun <var data-var='date'>18</var>, <var data-var='time'>01:34</var> PDT Investigating - Customers using the events/logs APIs or viewing logs in the customer portal may see delays in some events appearing. These delays are only affecting a subset of our customers.

Partial Delay in Event Processing for US Region

Jun <var data-var='date'>16</var>, <var data-var='time'>10:34</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>16</var>, <var data-var='time'>09:16</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>16</var>, <var data-var='time'>08:48</var> PDT Update - We are continuing to investigate this issue. Jun <var data-var='date'>16</var>, <var data-var='time'>08:08</var> PDT Update - We are continuing to investigate this issue. Jun <var data-var='date'>16</var>, <var data-var='time'>07:28</var> PDT Investigating - Logs are currently experiencing delays of 15 minutes in Mailgun's US region. Outbound processing, inbound processing, and webhook delivery are operating normally.

Delayed logs in US region

Jun <var data-var='date'> 5</var>, <var data-var='time'>07:15</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'> 5</var>, <var data-var='time'>07:04</var> PDT Monitoring - A fix has been implemented and we are monitoring results. Outbound processing, inbound processing, and webhook delivery continue operating normally. Jun <var data-var='date'> 5</var>, <var data-var='time'>06:26</var> PDT Investigating - Logs are currently experiencing delays of 15 minutes in Mailgun's US region. Outbound processing, inbound processing, and webhook delivery are operating normally.

Jun <var data-var='date'> 4</var>, <var data-var='time'>14:04</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'> 4</var>, <var data-var='time'>13:48</var> PDT Monitoring - Logs are flowing normally and engineers continue to monitor. Jun <var data-var='date'> 4</var>, <var data-var='time'>12:52</var> PDT Update - We are continuing to investigate this issue. Outbound processing, inbound processing, and webhook delivery continue to operate normally. Jun <var data-var='date'> 4</var>, <var data-var='time'>11:42</var> PDT Update - We are continuing to investigate this issue. Jun <var data-var='date'> 4</var>, <var data-var='time'>11:01</var> PDT Investigating - Logs are currently experiencing delays of 15 minutes in Mailgun's US region. Outbound processing, inbound processing, and webhook delivery are operating normally.

May <var data-var='date'>25</var>, <var data-var='time'>08:55</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>25</var>, <var data-var='time'>08:45</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>25</var>, <var data-var='time'>08:35</var> PDT Update - We are continuing to work on a fix for this issue. May <var data-var='date'>25</var>, <var data-var='time'>07:46</var> PDT Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>25</var>, <var data-var='time'>07:10</var> PDT Update - We are continuing to investigate this issue. May <var data-var='date'>25</var>, <var data-var='time'>06:38</var> PDT Investigating - We are currently investigating this issue. May <var data-var='date'>25</var>, <var data-var='time'>06:00</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>25</var>, <var data-var='time'>05:59</var> PDT Update - A fix has been implemented and we are monitoring the results. May <var data-var='date'>25</var>, <var data-var='time'>05:48</var> PDT Update - We are continuing to investigate this issue. May <var data-var='date'>25</var>, <var data-var='time'>05:18</var> PDT Investigating - We are currently investigating this issue.

Delayed sending in EU

May <var data-var='date'> 7</var>, <var data-var='time'>11:42</var> PDT Resolved - This incident has been resolved. May <var data-var='date'> 7</var>, <var data-var='time'>05:40</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 6</var>, <var data-var='time'>12:46</var> PDT Update - We are continuing to work on a fix for this issue. May <var data-var='date'> 6</var>, <var data-var='time'>08:40</var> PDT Identified - Customers creating domains with Automatic Sender Security may have CNAME records with no corresponding TXT records reflecting DKIM keys. A fix for this issue is being prepared.

Automatic Sender Security Records Not Provisioning

Apr <var data-var='date'>17</var>, <var data-var='time'>10:15</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>17</var>, <var data-var='time'>10:05</var> PDT Update - We are continuing to monitor for any further issues. Apr <var data-var='date'>17</var>, <var data-var='time'>10:05</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>17</var>, <var data-var='time'>09:45</var> PDT Identified - The issue has been identified and a fix is being implemented.

Elevated Timeouts for Validations

Apr <var data-var='date'>15</var>, <var data-var='time'>08:34</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>15</var>, <var data-var='time'>07:02</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>15</var>, <var data-var='time'>06:42</var> PDT Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>15</var>, <var data-var='time'>06:40</var> PDT Investigating - We are currently investigating an issue where customers making HTTPS requests to our API without Server Name Indication (SNI) enabled are being presented with an expired SSL/TLS certificate. This results in certificate validation failures for affected clients.

TLS Certificate Validation Errors for Clients Without SNI

Apr <var data-var='date'> 7</var>, <var data-var='time'>10:42</var> PDT Resolved - This incident has been resolved. Elevated 500 errors beginning at 17:25 UTC resolved at 17:30 UTC Apr <var data-var='date'> 7</var>, <var data-var='time'>10:32</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'> 7</var>, <var data-var='time'>10:30</var> PDT Identified - The issue has been identified and a fix is being implemented.

Elevated 500 errors on Messages endpoint in US

Mar <var data-var='date'>19</var>, <var data-var='time'>11:53</var> PDT Resolved - A fix has been deployed and systems are back to normal. Mar <var data-var='date'>19</var>, <var data-var='time'>11:43</var> PDT Identified - Some requests may be incorrectly failing with 401 error codes in our US region.

Elevated 401 errors in US Region

Mar <var data-var='date'>13</var>, <var data-var='time'>05:49</var> PDT Resolved - The incident has been resolved. Mar <var data-var='date'>13</var>, <var data-var='time'>05:33</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>13</var>, <var data-var='time'>05:19</var> PDT Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'>13</var>, <var data-var='time'>04:56</var> PDT Update - We are continuing to investigate this issue. Mar <var data-var='date'>13</var>, <var data-var='time'>04:29</var> PDT Investigating - We are currently investigating this issue.

Intermittent API Errors in US Region

Feb <var data-var='date'>25</var>, <var data-var='time'>13:45</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'>25</var>, <var data-var='time'>13:36</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>25</var>, <var data-var='time'>12:25</var> PST Update - We are continuing to work on a fix for this issue. Feb <var data-var='date'>25</var>, <var data-var='time'>11:47</var> PST Update - We are continuing to work on a fix for this issue. Feb <var data-var='date'>25</var>, <var data-var='time'>11:30</var> PST Update - We are continuing to work on a fix for this issue. Feb <var data-var='date'>25</var>, <var data-var='time'>11:29</var> PST Identified - Domain verification is also impacted. Increased chances of domain verification failing. The issue has been identified and engineering is actively working on a fix. Feb <var data-var='date'>25</var>, <var data-var='time'>11:29</var> PST Update - We are continuing to investigate this issue. Feb <var data-var='date'>25</var>, <var data-var='time'>11:10</var> PST Investigating - We are currently investigating this issue.

Intermittent Email Validation Errors

Nov <var data-var='date'>29</var>, <var data-var='time'>01:56</var> PST Resolved - This incident has been resolved. Nov <var data-var='date'>29</var>, <var data-var='time'>01:02</var> PST Update - Logs are currently experiencing delays of 20 minutes in Mailgun's EU region. Outbound processing, inbound processing, and webhook delivery are operating normally. Nov <var data-var='date'>29</var>, <var data-var='time'>00:38</var> PST Identified - Logs are currently experiencing delays of 15 minutes in Mailgun's EU region. Outbound processing, inbound processing, and webhook delivery are operating normally.

Delayed Logs in EU Region

Nov <var data-var='date'>28</var>, <var data-var='time'>11:14</var> PST Resolved - All systems are operating normally. Nov <var data-var='date'>28</var>, <var data-var='time'>10:54</var> PST Update - Events are processing normally without delay. We will continue to monitor the performance of the logging system. Nov <var data-var='date'>28</var>, <var data-var='time'>10:26</var> PST Update - Logs are currently delayed by 20 minutes due to elevated sending volumes. Outbound sending, inbound messages, and webhooks are not impacted. Nov <var data-var='date'>28</var>, <var data-var='time'>09:56</var> PST Update - Logs are currently delayed by 15 minutes due to elevated sending volumes. Nov <var data-var='date'>28</var>, <var data-var='time'>09:19</var> PST Update - Events are processing normally, we continue to monitor as we see elevated send volumes. Nov <var data-var='date'>28</var>, <var data-var='time'>08:32</var> PST Update - Events are processing normally, we continue to monitor as we see elevated send volumes. Nov <var data-var='date'>28</var>, <var data-var='time'>07:45</var> PST Monitoring - Event processing has caught up and delays have resolved. We continue to monitor all operations. Nov <var data-var='date'>28</var>, <var data-var='time'>07:34</var> PST Update - We continue to see logging event delays of up to 5 minutes. Nov <var data-var='date'>28</var>, <var data-var='time'>07:19</var> PST Update - We continue to see logging event delays of up to 10 minutes. Nov <var data-var='date'>28</var>, <var data-var='time'>07:09</var> PST Update - We continue to see logging event delays of up to 20 minutes. Nov <var data-var='date'>28</var>, <var data-var='time'>06:59</var> PST Update - We continue to see logging event delays of up to 30 minutes. Nov <var data-var='date'>28</var>, <var data-var='time'>06:50</var> PST Update - We continue to see logging event delays of up to 35 minutes. Nov <var data-var='date'>28</var>, <var data-var='time'>06:40</var> PST Update - We continue to see logging event delays of up to 45 minutes. Nov <var data-var='date'>28</var>, <var data-var='time'>06:32</var> PST Update - We continue to see logging event delays of up to 50 minutes. Nov <var data-var='date'>28</var>, <var data-var='time'>06:27</var> PST Update - We continue to see logging event delays of up to 55 minutes. Nov <var data-var='date'>28</var>, <var data-var='time'>05:55</var> PST Update - We continue to see logging event delays of up to 60 minutes. Nov <var data-var='date'>28</var>, <var data-var='time'>05:30</var> PST Update - We continue to see logging event delays of up to 60 minutes. Nov <var data-var='date'>28</var>, <var data-var='time'>05:04</var> PST Update - We continue to see logging event delays of up to 60 minutes. Nov <var data-var='date'>28</var>, <var data-var='time'>04:44</var> PST Update - We continue to see logging event delays of up to 60 minutes. Nov <var data-var='date'>28</var>, <var data-var='time'>04:19</var> PST Update - We continue to see logging event delays of up to 60 minutes. Nov <var data-var='date'>28</var>, <var data-var='time'>03:50</var> PST Update - We continue to see logging event delays of up to 60 minutes. Nov <var data-var='date'>28</var>, <var data-var='time'>03:13</var> PST Update - We continue to see logging event delays of up to 55 minutes. Nov <var data-var='date'>28</var>, <var data-var='time'>02:45</var> PST Update - We continue to see logging event delays of up to 50 minutes. Nov <var data-var='date'>28</var>, <var data-var='time'>02:21</var> PST Update - We continue to see logging event delays of up to 40 minutes. Nov <var data-var='date'>28</var>, <var data-var='time'>02:04</var> PST Update - We continue to see logging event delays of up to 40 minutes. Nov <var data-var='date'>28</var>, <var data-var='time'>01:32</var> PST Update - We continue to see logging event delays of up to 40 minutes. Nov <var data-var='date'>28</var>, <var data-var='time'>01:08</var> PST Update - We continue to see logging event delays of up to 30 minutes. Nov <var data-var='date'>28</var>, <var data-var='time'>00:55</var> PST Update - We continue to see logging event delays of up to 25 minutes. Nov <var data-var='date'>28</var>, <var data-var='time'>00:28</var> PST Identified - We're currently seeing delayed logging events in the EU region with up to a 15-minute delay.

Nov <var data-var='date'>28</var>, <var data-var='time'>09:56</var> PST Resolved - Events are processing normally. Nov <var data-var='date'>28</var>, <var data-var='time'>09:19</var> PST Monitoring - Events are processing normally, we continue to monitor as we see elevated send volumes. Nov <var data-var='date'>28</var>, <var data-var='time'>08:30</var> PST Identified - Logs are currently experiencing delays of 15 minutes in Mailgun's US region. Outbound processing, inbound processing, and webhook delivery are operating normally.

Delayed Logs in US Region

Nov <var data-var='date'>27</var>, <var data-var='time'>03:07</var> PST Resolved - This incident has been resolved. Nov <var data-var='date'>27</var>, <var data-var='time'>02:49</var> PST Update - We continue to monitor while the system processes delayed events. Nov <var data-var='date'>27</var>, <var data-var='time'>02:21</var> PST Monitoring - A fix has been implemented and we are monitoring the results. The system continues to work through the delayed logging events backlog. Nov <var data-var='date'>27</var>, <var data-var='time'>01:57</var> PST Update - Engineers are continuing to implement a fix for this issue. Nov <var data-var='date'>27</var>, <var data-var='time'>01:26</var> PST Identified - The issue has been identified and a fix is being implemented. Nov <var data-var='date'>27</var>, <var data-var='time'>01:16</var> PST Update - We are continuing to investigate this issue. Nov <var data-var='date'>27</var>, <var data-var='time'>00:46</var> PST Investigating - We are currently investigating this issue.

Nov <var data-var='date'>13</var>, <var data-var='time'>02:30</var> PST Resolved - On November 13th, Mailgun incorrectly rejected a subset of inbound emails with a 550 "recipient rejected" error. Senders received bounce notifications even though delivery should have succeeded. Affected timeframes: US region: 05:14 to 06:41 UTC and 14:55 to 15:48 UTC EU region: 14:55 to 15:48 UTC Based on our analysis, approximately 25% of US inbound traffic and 50% of EU inbound traffic had a chance to have been impacted during these windows. We're unable to provide exact counts due to gaps in our logging for rejected inbound mail, which we have since corrected.

Elevated inbound recipient rejected

Oct <var data-var='date'>24</var>, <var data-var='time'>08:58</var> PDT Resolved - This incident has been resolved. Oct <var data-var='date'>24</var>, <var data-var='time'>08:40</var> PDT Update - Operations are back to normal and queues are cleared. We'll continue to monitor. Oct <var data-var='date'>24</var>, <var data-var='time'>07:47</var> PDT Update - Queues are being worked through, we continue to monitor resolution. Oct <var data-var='date'>24</var>, <var data-var='time'>07:14</var> PDT Monitoring - We have identified processing delays for some messages in our US region. A fix has been deployed and we are monitoring the recovery.

Delayed Message Processing in US

Oct <var data-var='date'> 8</var>, <var data-var='time'>06:00</var> PDT Resolved - Between 12:55 UTC and 13:07 UTC, customers may have experienced email sending failures in the US region. A deployment of new code caused our sending pipeline to temporarily reject some email submissions with HTTP 500 or SMTP 451 errors (~ 2.5% of requests). Our team quickly identified the issue, rolled back the deployment, and restored normal service. Traffic was immediately shifted from the affected US region to the non impacted region to further mitigate customer impact while the rollback took place.

US Email Ingest Errors

Sep <var data-var='date'>30</var>, <var data-var='time'>05:13</var> PDT Resolved - This incident has been resolved. Sep <var data-var='date'>30</var>, <var data-var='time'>04:46</var> PDT Update - We are continuing to monitor for any further issues. Sep <var data-var='date'>30</var>, <var data-var='time'>04:46</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>30</var>, <var data-var='time'>04:15</var> PDT Identified - The issue has been identified and a fix is being implemented. Sep <var data-var='date'>30</var>, <var data-var='time'>03:57</var> PDT Investigating - We are currently investigating this issue.

Login issues with Mailgun Application

Sep <var data-var='date'>12</var>, <var data-var='time'>08:21</var> PDT Resolved - All systems are operating normally at this time. Our engineers continue to monitor our systems for any recurrence or new issues. Sep <var data-var='date'>12</var>, <var data-var='time'>07:48</var> PDT Update - Systems have normalized, we are continuing to monitor for any issues. Sep <var data-var='date'>12</var>, <var data-var='time'>06:57</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>12</var>, <var data-var='time'>06:42</var> PDT Update - Error rates are normalizing as we continue to work to fix the issue. Sep <var data-var='date'>12</var>, <var data-var='time'>05:57</var> PDT Identified - We are continuing to work to stabilize things at this time. We have no ETA. Sep <var data-var='date'>12</var>, <var data-var='time'>05:03</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>12</var>, <var data-var='time'>04:14</var> PDT Update - We are continuing to investigate this issue. Sep <var data-var='date'>12</var>, <var data-var='time'>03:49</var> PDT Update - We are continuing to investigate this issue. Sep <var data-var='date'>12</var>, <var data-var='time'>03:28</var> PDT Update - We are continuing to investigate this issue. Sep <var data-var='date'>12</var>, <var data-var='time'>03:07</var> PDT Investigating - We are currently investigating reports of sending errors in US regions.

Sending errors in US

Sep <var data-var='date'>12</var>, <var data-var='time'>01:25</var> PDT Resolved - This incident has been resolved. Sep <var data-var='date'>12</var>, <var data-var='time'>00:29</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>11</var>, <var data-var='time'>23:26</var> PDT Investigating - We are currently investigating this issue.

Message Delays in US Region

Sep <var data-var='date'>11</var>, <var data-var='time'>19:19</var> PDT Resolved - This incident has been resolved. Sep <var data-var='date'>11</var>, <var data-var='time'>19:07</var> PDT Update - We are continuing to monitor for any further issues. Sep <var data-var='date'>11</var>, <var data-var='time'>19:07</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>11</var>, <var data-var='time'>18:00</var> PDT Update - The issue has been identified and we continue to work on a fix for this issue. Sep <var data-var='date'>11</var>, <var data-var='time'>17:15</var> PDT Identified - The issue has been identified and a fix is being implemented. Sep <var data-var='date'>11</var>, <var data-var='time'>15:56</var> PDT Investigating - We are currently investigating this issue.

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Log retrieval errors in the US region

Partial Delay in Event Processing for US Region

Mailgun Services, Components and Regions

Recent Mailgun events

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Log retrieval errors in the US region

Partial Delay in Event Processing for US Region

Delayed logs in US region

Delayed logs in US region

Delayed logs in US region

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Is Mailgun down?

Mailgun status is UP

Lastest published events

Inspect previews not rendering

Log retrieval errors in the US region

Partial Delay in Event Processing for US Region

Mailgun Services, Components and Regions

Recent Mailgun events

Inspect previews not rendering

Log retrieval errors in the US region

Partial Delay in Event Processing for US Region

Delayed logs in US region

Delayed logs in US region

Delayed logs in US region

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