Sep <var data-var='date'>22</var>, <var data-var='time'>16:24</var> EDT Resolved - This incident has been resolved. Sep <var data-var='date'>22</var>, <var data-var='time'>16:23</var> EDT Update - Upon monitoring site speed after today's system maintenance, we can confirm that site load times have returned to normal. If you're still experiencing any site slowness, please contact our support team within the Community for further assistance. Thank you for your patience as we worked to resolve this issue. Sep <var data-var='date'>22</var>, <var data-var='time'>14:31</var> EDT Monitoring - As of 2pm ET today, our development team has performed system maintenance to improve site speed. Please log out and back into Magnus to experience an improvement in site load times. We are actively monitoring this issue to ensure that site speed is back at the expected level. We will provide an update once we've confirmed that this issue is resolved. Thank you for your patience as we work to resolve this issue. Sep <var data-var='date'>22</var>, <var data-var='time'>13:47</var> EDT Investigating - We are currently investigating an issue impacting some of our customers, causing them to experience site slowness or receive timeout errors when attempting to take action in multiple areas within the Magnus system. We are investigating this issue as a top priority and will provide updates as soon as we are able. As a workaround until this issue is resolved, if you are experiencing difficulty loading your students' health information please log out of Magnus and log back in. You may see an improvement in speed at that time. We apologize for any inconvenience.

Site Slowness and Time Out Errors

Aug <var data-var='date'>17</var>, <var data-var='time'>13:57</var> EDT Resolved - As of 8/17, the async job delays have been resolved, and are now processing as expected. If you notice any delays with certain actions within your Magnus account, such as building reports, 911 cards, or groups, please submit a ticket through our Community for further assistance. Thank you for your patience as we worked to resolve this issue. Aug <var data-var='date'>14</var>, <var data-var='time'>17:40</var> EDT Monitoring - As of 8/14, we identified a delay in our async job processing. We have found that the async jobs are still processing, yet at a slower rate. This delay in processing will impact your ability to create groups, build reports and Magnus 911 cards. We have taken the steps to allow the syncs to process, and we are actively monitoring this issue. We appreciate your patience and will provide an update as soon as the async jobs are processing at the expected speed.

Delay in Async Job Processing

Jun <var data-var='date'> 8</var>, <var data-var='time'>16:49</var> EDT Resolved - We have identified and resolved the issue that was impacting Veracross integrations. Jun <var data-var='date'> 5</var>, <var data-var='time'>14:26</var> EDT Investigating - Today, June 5, 2026, we identified an issue that is causing a subset of our Veracross nightly integrations to fail. Our team is actively investigating the issue. We appreciate your patience and will provide an update once processing has returned to normal.

Veracross Integration Sync Disruption

Apr <var data-var='date'>17</var>, <var data-var='time'>16:05</var> EDT Resolved - As of 4pm ET on 4/17/2026, we can confirm that syncs are running within their normal processing time. If you do not see expected account creations or updates in your system as of today, please contact our support team for assistance. Thank you for your patience as we worked to resolve this issue. Apr <var data-var='date'>16</var>, <var data-var='time'>10:40</var> EDT Monitoring - Yesterday, April 15, 2026, we identified a delay in our nightly integration sync processing. Sync jobs are continuing to process, but at a slower rate than expected. We have taken steps to address the issue and are actively monitoring progress. If you do not see expected account creations or updates in your system by the end of today, please contact our support team for assistance. We appreciate your patience and will provide an update once processing has returned to normal.

Delay in Integration Sync Processing

Oct <var data-var='date'>20</var>, <var data-var='time'>17:05</var> EDT Resolved - Magnus Health applications are responding as expected. Oct <var data-var='date'>20</var>, <var data-var='time'>13:48</var> EDT Investigating - Magnus Health applications are experiencing disruption as a result of issues with an upstream cloud service provider.

Partial Service Disruption

Sep <var data-var='date'>20</var>, <var data-var='time'>07:00</var> EDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>20</var>, <var data-var='time'>06:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>16</var>, <var data-var='time'>15:31</var> EDT Scheduled - We will be performing scheduled maintenance on our platform Saturday, September 20, 2025, from 6:00 AM to 7:00 AM Eastern Time. During this time, access to the Main Secure Application will be temporarily unavailable as we implement important updates and improvements.

Magnus Health Maintenance Scheduled for September 20th

Jun <var data-var='date'>30</var>, <var data-var='time'>09:26</var> EDT Resolved - Salesforce has confirmed the issue is resolved and their inbound and outbound email log has been fully processed. We've confirmed that messages sent during this outage have since been received by our team. Jun <var data-var='date'>27</var>, <var data-var='time'>16:59</var> EDT Update - Salesforce confirmed that they resolved their system issues with their email service today at 12:04 UTC. Though we have not seen continued issues after they implemented their fix, we are still waiting for their email service backlogs to clear so that all previously emailed new cases and case replies come through to our support team. Salesforce indicated that the process to clear their backlog could take up to another 24 hours, so we are monitoring the progress through the weekend. We appreciate your patience as we work with Salesforce to confirm this issue has been fully resolved. Jun <var data-var='date'>27</var>, <var data-var='time'>08:35</var> EDT Monitoring - Salesforce has indicated that they've identified the issue with their email service and have implemented a solution, and their email services and backlogs are now recovering. We're monitoring the status of that recovery and will confirm once all disruptions to our case email notifications and customer replies have been resolved. Until we can confirm that all issues impacting our Magnus Health Community have been resolved, we continue to encourage you to log in directly to the Magnus Community to open new cases and to view or update existing cases. We appreciate your patience. Jun <var data-var='date'>26</var>, <var data-var='time'>14:16</var> EDT Investigating - The third-party vendor that hosts our Magnus Health Community, Salesforce, is currently experiencing an issue with inbound and outbound emails, which is in turn interfering with email creation of new cases as well as replies to case notifications. As a result, new emails to our support email addresses may not be creating cases as expected, and email notifications and email replies to case notifications are similarly not copying through to existing cases for our support team. We are actively working with Salesforce to understand when this issue will be resolved and confirm that prior communications will come through at that time. In the meantime, please log in directly to the Magnus Community to open new cases and to view or update existing cases. We apologize for any inconvenience.

Issue with Magnus Community Emails to Create New Cases and Update Existing Cases

Apr <var data-var='date'>30</var>, <var data-var='time'>09:13</var> EDT Resolved - Our third-party scheduling tool, ChiliPiper, has resolved the issue with their scheduling links and you should once again be able to schedule calls with our Support Consultant team through the Magnus Community. If when using the scheduling link you are still receiving an error, please try clearing your browser cache. Apr <var data-var='date'>30</var>, <var data-var='time'>07:22</var> EDT Investigating - Our third party scheduling tool, ChiliPiper, is investigating an issue that is causing users to be unable to access calendar scheduling links. As a result, the feature to schedule support consulting calls through the Magnus Community is temporarily unavailable. We are closely monitoring the ChiliPiper status and will notify you as soon as the scheduling links issue has been resolved.

Support Consultant Scheduling Links Temporarily Unavailable

Jan <var data-var='date'> 2</var>, <var data-var='time'>15:30</var> EST Completed - The scheduled maintenance has been completed. Jan <var data-var='date'> 2</var>, <var data-var='time'>15:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>20</var>, <var data-var='time'>14:07</var> EST Scheduled - We will be performing maintenance to our platform on January 2, 2025, from 3:00 PM to 3:30 PM Eastern. Users will be unable to access the Websites and use the Mobile Application as the new changes are brought live. Please share this notice with anyone in your community who should be aware of this temporary downtime. We thank you for your understanding as we make these important updates.

Magnus Health Maintenance Scheduled for January 2nd

Nov <var data-var='date'>13</var>, <var data-var='time'>16:58</var> EST Completed - Our product maintenance scheduled for November 20th has been postponed. A new date and time will be communicated in the future. Thank you. Nov <var data-var='date'>12</var>, <var data-var='time'>15:55</var> EST Scheduled - We will be performing maintenance to our platform on November 20th, 2024, from 7:00 AM to 7:30 AM Eastern. Users will be unable to access the Websites and use the Mobile Application as the new changes are brought live. Please share this notice with anyone in your community who should be aware of this temporary downtime. We thank you for your understanding as we make these important updates.

Magnus Health Maintenance Scheduled for November 20th

Jul <var data-var='date'>19</var>, <var data-var='time'>10:31</var> EDT Resolved - The issue impacting our fax systems has been resolved and we can once again accept incoming customer faxes. Thank you for your patience while we worked to resolve this issue. Jul <var data-var='date'>19</var>, <var data-var='time'>08:38</var> EDT Investigating - Due to a third-party outage impacting global tech platforms our fax systems are currently unable to accept incoming customer faxes. We are working to resolve the issue as quickly as possible, but in the interim please upload files directly from our mobile or desktop applications.

Fax Systems Down Due to Third Party Outage

Jun <var data-var='date'>18</var>, <var data-var='time'>08:14</var> EDT Resolved - Our email provider has confirmed that this issue is now resolved and emails are once again sending as expected. Jun <var data-var='date'>17</var>, <var data-var='time'>17:17</var> EDT Monitoring - The delays with our email provider have improved, but we will continue to monitor their status until we receive confirmation of resolution. Jun <var data-var='date'>17</var>, <var data-var='time'>14:50</var> EDT Investigating - One of our email providers is currently experiencing an issue sending messages. As a result, you may experience email delays with reset password, welcome email, multi-factor authentication, and mass email messages. We have taken steps to ensure users can continue to log in successfully during this time and are actively monitoring the issue with our email provider. We will provide an update as soon as we've received confirmation that the issue has been resolved.

Email delays due to an issue with our email provider

Mar <var data-var='date'>26</var>, <var data-var='time'>10:07</var> EDT Resolved - We have identified and resolved the issue that was preventing customers from closing support cases within the Community. Mar <var data-var='date'>26</var>, <var data-var='time'>09:51</var> EDT Investigating - We are currently investigating an issue preventing customers from closing support cases within the Magnus Health Community. We appreciate your patience and will provide an update as soon as we are able.

Issue with Closing Cases in the MH Community

Dec <var data-var='date'>11</var>, <var data-var='time'>17:25</var> EST Resolved - The ability to search and access student information through our Magnus Health mobile application has been restored for school users that utilize both Apple and Android devices. Upon logging into our Magnus Health mobile application, you will receive a message that a new version of the mobile app is available. To restore the search functionality, please make sure that you update your mobile app to version 2.10.0. Thank you for your patience as we worked to resolve this issue. Dec <var data-var='date'>11</var>, <var data-var='time'>16:12</var> EST Monitoring - A fix has been implemented for Android devices and we are monitoring the results. We are awaiting a fix to be approved and deployed for Apple devices. Dec <var data-var='date'>11</var>, <var data-var='time'>15:21</var> EST Update - The ability to search and access student information through our Magnus Health mobile application has been restored for school users that utilize Android devices. The inability to search and access student information through our Magnus Health mobile application is still outstanding for school users that utilize Apple devices. We will provide an update once this feature is restored for Apple device users. Thank you for your patience as we work to resolve this issue. Dec <var data-var='date'>11</var>, <var data-var='time'>13:44</var> EST Identified - We have identified an issue that is causing school staff users to be unable to search and access student information through our Magnus Health mobile application. This issue is affecting all school staff users. A fix has been identified and submitted to both Apple and Android mobile app stores. Once the mobile application update has been approved, we will provide an update to allow users to search and access students through the mobile app again. As a workaround until this issue is resolved, we recommend utilizing the Magnus web portal to access vital health information for students. We apologize for any inconvenience, and are working toward resolving this issue as quickly as possible.

Inability to Search for Students within the Mobile App as a School User

Oct <var data-var='date'>12</var>, <var data-var='time'>13:57</var> EDT Resolved - The issue with the Magnus Health Community has been resolved and users should once again be able to sign in. We apologize for any inconvenience. Oct <var data-var='date'>12</var>, <var data-var='time'>11:46</var> EDT Investigating - We are investigating an issue preventing users from signing into the Magnus Health Community. While we investigate further, please visit https://community.magnushealth.com/s/ directly to search our knowledge base and email clientservices@magnushealthportal.com to submit new support requests.

Magnus Health Community Access Issues

Jul <var data-var='date'>19</var>, <var data-var='time'>15:07</var> EDT Resolved - Our team has successfully processed all school syncs manually. Student and parent accounts should now be active, and remain active moving forward. If you find that your school's student headcount is inaccurate, please contact our support team through our Magnus Health Community to research further. Thank you for your patience as we worked to resolve this error. Jul <var data-var='date'>19</var>, <var data-var='time'>09:17</var> EDT Identified - Blackbaud has identified the issue and released a fix within their system this morning so that the issue will not occur again tomorrow. Our team is continuing to work through manual syncs to provide an immediate resolution for today. We appreciate your patience. Jul <var data-var='date'>19</var>, <var data-var='time'>08:42</var> EDT Investigating - We are investigating an issue with schools using the Blackbaud sync with Magnus. In some cases, all students have been archived. The Magnus Support Team is currently working through manual syncs for impacted schools as a workaround while we investigate this issue further with the Blackbaud team. Thank you for your patience.

Issue with Blackbaud Sync with Magnus

Jun <var data-var='date'>12</var>, <var data-var='time'>12:18</var> EDT Resolved - We have resolved the issue preventing users from logging into the Magnus Community. We appreciate your patience and apologize for any inconvenience. Jun <var data-var='date'>12</var>, <var data-var='time'>11:56</var> EDT Investigating - We are investigating an issue preventing users from logging into the Magnus Community via SSO. Access to the Magnus web portal and mobile application is unaffected. While we investigate this further, please submit any support requests at https://magnushealth.my.site.com/s/contactsupport.

SSO Access Issues for the Magnus Community

Mar <var data-var='date'> 5</var>, <var data-var='time'>15:04</var> EST Resolved - We have resolved the issue impacting the visibility of student information for school staff users that have mobile application access and do not have permission to view the Vital Health Record. Please note that this fix requires you to download the latest update to our mobile app. Thank you for your patience. Mar <var data-var='date'> 3</var>, <var data-var='time'>17:42</var> EST Identified - We have identified an issue causing some school staff users to be unable to access student information through our Magnus Health mobile application. This issue is affecting school staff users that have mobile application access and do not have permission to view the Vital Health Record. Administrative users within Magnus are not impacted. As a workaround until this issue is resolved, we recommend printing the Magnus 911 cards for any student or group where health information access will be needed during the weekend of 3/3 through 3/6. We apologize for any inconvenience, and are working toward resolving this issue as quickly as possible.

School User Mobile App Access

Feb <var data-var='date'> 1</var>, <var data-var='time'>14:11</var> EST Resolved - Yesterday’s site performance and time out errors are now resolved. We appreciate your patience as we worked to resolve this issue. Jan <var data-var='date'>31</var>, <var data-var='time'>17:16</var> EST Monitoring - Site performance and time out errors should now be resolved, though we are continuing to monitor the system. We appreciate your patience as we continue to investigate the cause of these issues. Jan <var data-var='date'>31</var>, <var data-var='time'>14:37</var> EST Update - We are currently seeing an improvement in site speed and time out errors. Our team is continuing to investigate and monitor the issue. Thank you for your patience as we work to resolve this issue. Jan <var data-var='date'>31</var>, <var data-var='time'>13:12</var> EST Investigating - We are currently investigating an issue impacting some of our customers, causing them to experience site slowness or receive timeout errors when attempting to take action in multiple areas within the Magnus system. This issue is effecting both School Users as well as families. We are investigating this issue as a top priority, and will provide updates as soon as we are able. As a workaround until this issue is resolved, if you are experiencing difficulty loading your students' health information you may log into our Magnus mobile app to retrieve and update pertinent health information. We apologize for any inconvenience.

Sep <var data-var='date'>24</var>, <var data-var='time'>10:00</var> EDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>24</var>, <var data-var='time'>07:01</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>19</var>, <var data-var='time'>16:43</var> EDT Scheduled - The Magnus Health system will be undergoing scheduled maintenance Saturday September 24th beginning at 7:00AM EST until Noon EST. Users will be unable to access the Magnus Health Portal or Magnus Health Mobile Applications during this time. Thank you for your patience while we make these improvements

Magnus Health Maintenance

Jul <var data-var='date'>29</var>, <var data-var='time'>06:44</var> EDT Resolved - All emails that were automatically queued during the incident have been sent out. Email delivery is running as normal. Jul <var data-var='date'>28</var>, <var data-var='time'>16:07</var> EDT Update - New emails are now being sent out as normal, and emails previously queued for delivery are being processed. We will post another update once all emails have been delivered. Jul <var data-var='date'>28</var>, <var data-var='time'>14:06</var> EDT Monitoring - Our email service provider is currently experiencing delays in delivering email. This is impacting all email delivery from Magnus, including welcome emails and password reset emails. We are monitoring the situation and will provide updates as they become available.

Outbound Email Delayed

Aug <var data-var='date'>12</var>, <var data-var='time'>19:01</var> EDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>12</var>, <var data-var='time'>17:30</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>12</var>, <var data-var='time'>11:52</var> EDT Scheduled - We will be performing maintenance to our platform on August 12th 2021 from 5:30 PM to 7:00 PM Eastern. Users will be unable to access the Websites and use the Mobile Application as the new changes are brought live. We thank you for your understanding as we make these important updates.

August Release 21.08.12

Apr <var data-var='date'>29</var>, <var data-var='time'>17:30</var> EDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>29</var>, <var data-var='time'>16:01</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>28</var>, <var data-var='time'>13:00</var> EDT Scheduled - We will be performing maintenance to our platform on April 29th, 2021 from 4:00 PM to 5:30 PM Eastern. Users may experience a login page as the new version is brought live. We thank you for your understanding as we make these important updates.

April Release 21.04.28

Mar <var data-var='date'>31</var>, <var data-var='time'>17:30</var> EDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>31</var>, <var data-var='time'>16:01</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>31</var>, <var data-var='time'>11:33</var> EDT Scheduled - We will be performing maintenance to our platform on March 31st, 2021 from 4:00 PM to 5:30 PM Eastern. Users may experience a login page as the new version is brought live. We thank you for your understanding as we make these important updates.

March Release 21.03.31

Feb <var data-var='date'>24</var>, <var data-var='time'>17:30</var> EST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>24</var>, <var data-var='time'>16:05</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>24</var>, <var data-var='time'>13:56</var> EST Scheduled - Magnus will be performing scheduled maintenance to our platform on February 24th, 2021 from 4:00 PM to 5:30 PM Eastern. Users may experience a login page as the new version is brought live. We thank you for your understanding as we make these important updates.

Is Magnus Health down?

Magnus Health status is UP

Lastest published events

Site Slowness and Time Out Errors

Delay in Async Job Processing

Veracross Integration Sync Disruption

Magnus Health Services, Components and Regions

Recent Magnus Health events

Site Slowness and Time Out Errors

Delay in Async Job Processing

Veracross Integration Sync Disruption

Delay in Integration Sync Processing

Partial Service Disruption

Magnus Health Maintenance Scheduled for September 20th