May <var data-var='date'>29</var>, <var data-var='time'>16:24</var> UTC Resolved - Intercom resolved the issue and all functionality with our in-app chat has been restored. May <var data-var='date'>29</var>, <var data-var='time'>15:04</var> UTC Investigating - Intercom, our provider of in-app chat support, is experiencing an outage. All channels to contact the Maestro CX team are currently down. We are actively monitoring with Intercom and will update with status.

Intercom Outage

Oct <var data-var='date'>17</var>, <var data-var='time'>22:52</var> UTC Resolved - The app continues to be stable and the incident is resolved. If you are still experiencing issues, please reach out to the Maestro CX team via chat for assistance. Oct <var data-var='date'>17</var>, <var data-var='time'>22:11</var> UTC Monitoring - A fix has been implemented and the app is loading within normal times. We are continuing to monitor. Oct <var data-var='date'>17</var>, <var data-var='time'>22:08</var> UTC Identified - The issue has been identified and a fix is being implemented. Oct <var data-var='date'>17</var>, <var data-var='time'>22:08</var> UTC Investigating - 5:56pm EST - We are currently investigating an issue with slow load times across our app.

App slow load times

Dec <var data-var='date'> 8</var>, <var data-var='time'>15:23</var> UTC Resolved - AWS has restored their services. All MaestroQA systems and services are operational. If you are experiencing any issues, please reach out to our support team via in-app chat. Dec <var data-var='date'> 8</var>, <var data-var='time'>00:27</var> UTC Update - AWS is beginning to see recovery in the region hosting our services. Although we are not currently seeing impact to our app, we will leave this incident open for monitoring until tomorrow morning. Dec <var data-var='date'> 7</var>, <var data-var='time'>20:58</var> UTC Update - We are continuing to monitor the AWS outage, which is ongoing. Currently, our app performance is not impacted. Additionally, our provider of in-app chat support, Intercom, is also impacted by the AWS outage. When chatting with our support team, you may experience some latency. In the event that our in-app chat becomes unavailable, you can reach out to us for support via email at team@MaestroQA.com Dec <var data-var='date'> 7</var>, <var data-var='time'>18:47</var> UTC Monitoring - AWS is currently experiencing an outage. Earlier today, that outage affected the ability to Export Scores and Reports from our app from approximately 11am - 12pm EST. That functionality has been restored and we are continuing to monitor the situation. Additionally, our provider of in-app chat support, Intercom, is also impacted by the AWS outage. When chatting with our support team, you may experience some latency. In the event that our in-app chat becomes unavailable, you can reach out to us for support via email at team@MaestroQA.com

AWS Outage Impact on MaestroQA

Sep <var data-var='date'>21</var>, <var data-var='time'>22:32</var> UTC Resolved - This incident has been resolved. If you experience any additional issues, please reach out to our Support team via in-app chat. Sep <var data-var='date'>21</var>, <var data-var='time'>12:44</var> UTC Update - Our team has stabilized the MaestroQA web app and lingering effects from the short outage are gone. We continue to investigate for root cause. For users that haven't refreshed their MaestroQA web page and are still experiencing issues, we recommend closing out of all of your browser tabs and logging back into Maestro to resolve any lingering issues. Sep <var data-var='date'>21</var>, <var data-var='time'>10:43</var> UTC Update - We are continuing to investigate this issue Sep <var data-var='date'>21</var>, <var data-var='time'>09:52</var> UTC Investigating - We had a short outage but are continuing to see some persistent effects and intermittent partial outages and are working to mitigate the effects now

Is MaestroQA down?

MaestroQA status is UP

Lastest published events

Intercom Outage

App slow load times

AWS Outage Impact on MaestroQA

MaestroQA Services, Components and Regions

Recent MaestroQA events

Intercom Outage

App slow load times

AWS Outage Impact on MaestroQA

9/21 Incident