Sep <var data-var='date'> 9</var>, <var data-var='time'>22:15</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'> 9</var>, <var data-var='time'>21:07</var> UTC Update - Hardware has been restored and is now operational. Sep <var data-var='date'> 9</var>, <var data-var='time'>19:13</var> UTC Investigating - We have identified a power issue in Atlanta affecting all customers for Orka, VPC, and VDI. The team is actively working to rectify.

Hardware Outage in Atlanta

Aug <var data-var='date'>29</var>, <var data-var='time'>17:13</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>29</var>, <var data-var='time'>15:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>21</var>, <var data-var='time'>14:33</var> UTC Scheduled - Dear Customer, Our Las Vegas Data Center will undergo scheduled maintenance with our provider, Databank. When: Saturday, August 29, 2026 – 8:00 AM to 4:00 PM PT What is happening: Databank will perform a planned power migration, transitioning customer power from an existing power source to a new power source. Expected impact: None. No downtime or service interruption is expected. As with any maintenance activity, some level of risk exists, so we are notifying you in advance. Safeguards: Databank and MacStadium local operations will coordinate and monitor all activity. If any issue arises, work will stop immediately, and the affected power feed will be returned to its original configuration. If you have any questions or concerns, please contact MacStadium Support. Thank you for your patience and partnership. Sincerely, MacStadium Operations

Scheduled Maintenance Notice - Las Vegas Data Center - Saturday, August 29 (No Expected Downtime)

Apr <var data-var='date'>22</var>, <var data-var='time'>21:57</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>22</var>, <var data-var='time'>21:28</var> UTC Monitoring - The cluster has been updated to a stable state. We are monitoring the system to ensure it remains stable. Apr <var data-var='date'>22</var>, <var data-var='time'>18:36</var> UTC Identified - The team has identified an issue affecting private cloud functionalities in Las Vegas, and is executing emergency maintenance to address the issue. Until this is resolved, customers may experience temporary outages in the following features: - Orka clusters in Las Vegas - ASAv Firewalls in Las Vegas - Virtual Private Cloud in Las Vegas

Las Vegas VPC and ASAv Partial Outage

Apr <var data-var='date'>21</var>, <var data-var='time'>21:43</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>21</var>, <var data-var='time'>21:32</var> UTC Identified - The team has identified an issue with private cloud functionalities in Las Vegas. This affects a portion of the following customers: - Orka customers with a cluster in Las Vegas - Cisco ASAv Firewall customers running in Las Vegas - All Virtual Private Cloud customers with a tenant in Las Vegas During this time, customers may not be able to access these resources. The team is working directly with the vendor on a remediation.

VPC and ASAv Partial Outage

Jan <var data-var='date'>29</var>, <var data-var='time'>13:00</var> UTC Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>29</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'> 5</var>, <var data-var='time'>16:36</var> UTC Scheduled - Dear Valued Customer, On January 29th 2026 from 08:00 UTC to 12:00 UTC, we are implementing updates to your firewall(s) in Las Vegas to improve stability and reduce the risk of outages relating to Cisco bug CSCwh04730. We will be upgrading your firewall(s) to ASA version 9.16.4.85. Expected impact: During the update, your firewall will reboot and become unavailable for approx. 5 minutes. No other impact is expected based on your current version and configuration. If you have redundant firewalls with us, no impact is expected as failover occurs. Reminder: We highly recommend that our customers create an account and subscribe to Cisco advisory communications such as these by visiting https://www.cisco.com/c/en/us/support/web/tools/cns/notifications.html (\"https://www.cisco.com/c/en/us/support/web/tools/cns/notifications.html\") to receive direct notifications regarding security advisories and software updates. Concerned about downtime? Please note that we do offer options to deploy redundant firewall appliances in the event that customers need to avoid scheduled downtime for their dedicated private cloud environment while software updates are being performed. Additional charges apply. If you have questions, please contact MacStadium Customer Support by updating the ticket via the Customer Portal or email us at support@macstadium.com

Las Vegas Firewall Scheduled Maintenance

Jan <var data-var='date'>27</var>, <var data-var='time'>10:00</var> UTC Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>27</var>, <var data-var='time'>05:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'> 5</var>, <var data-var='time'>16:32</var> UTC Scheduled - Dear Valued Customer, On January 22nd 2026 from 05:00 UTC to 10:00 UTC and from January 27th from 05:00 UTC to 10:00 UTC, we are implementing updates to your firewall(s) in Atlanta to improve stability and reduce the risk of outages relating to Cisco bug CSCwh04730. We will be upgrading your firewall(s) to ASA version 9.16.4.85. Expected impact: During the update, your firewall will reboot and become unavailable for approx. 5 minutes. No other impact is expected based on your current version and configuration. If you have redundant firewalls with us, no impact is expected as failover occurs. Reminder: We highly recommend that our customers create an account and subscribe to Cisco advisory communications such as these by visiting https://www.cisco.com/c/en/us/support/web/tools/cns/notifications.html (\"https://www.cisco.com/c/en/us/support/web/tools/cns/notifications.html\") to receive direct notifications regarding security advisories and software updates. Concerned about downtime? Please note that we do offer options to deploy redundant firewall appliances in the event that customers need to avoid scheduled downtime for their dedicated private cloud environment while software updates are being performed. Additional charges apply. If you have questions, please contact MacStadium Customer Support by updating the ticket via the Customer Portal or email us at support@macstadium.com

Atlanta Firewall Scheduled Maintenance Part 2

Jan <var data-var='date'>22</var>, <var data-var='time'>10:00</var> UTC Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>22</var>, <var data-var='time'>05:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'> 5</var>, <var data-var='time'>16:31</var> UTC Scheduled - Dear Valued Customer, On January 22nd 2026 from 05:00 UTC to 10:00 UTC and from January 27th from 05:00 UTC to 10:00 UTC, we are implementing updates to your firewall(s) in Atlanta to improve stability and reduce the risk of outages relating to Cisco bug CSCwh04730. We will be upgrading your firewall(s) to ASA version 9.16.4.85. Expected impact: During the update, your firewall will reboot and become unavailable for approx. 5 minutes. No other impact is expected based on your current version and configuration. If you have redundant firewalls with us, no impact is expected as failover occurs. Reminder: We highly recommend that our customers create an account and subscribe to Cisco advisory communications such as these by visiting https://www.cisco.com/c/en/us/support/web/tools/cns/notifications.html (\"https://www.cisco.com/c/en/us/support/web/tools/cns/notifications.html\") to receive direct notifications regarding security advisories and software updates. Concerned about downtime? Please note that we do offer options to deploy redundant firewall appliances in the event that customers need to avoid scheduled downtime for their dedicated private cloud environment while software updates are being performed. Additional charges apply. If you have questions, please contact MacStadium Customer Support by updating the ticket via the Customer Portal or email us at support@macstadium.com

Atlanta Firewall Scheduled Maintenance Part 1

Dec <var data-var='date'> 5</var>, <var data-var='time'>06:00</var> UTC Completed - The scheduled maintenance has been completed. Dec <var data-var='date'> 5</var>, <var data-var='time'>05:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>12</var>, <var data-var='time'>17:21</var> UTC Scheduled - Please be advised that MacStadium will perform planned maintenance at the Las Vegas data center on Thursday, December 4th, 2025, from 21:00 PT to 22:00 PT (Friday, December 5th, 2025, from 05:00 GMT to 06:00 GMT). Customers may experience increased latency during this emergency maintenance due to route convergence. We expect the route convergence time to be less than 10 minutes. MacStadium engineers will proactively monitor and perform connectivity validations throughout to minimize any possible complications during this scheduled maintenance. This notification is informational only, and no action is required on your part. If you have questions, please contact MacStadium Customer Support by creating a ticket via the Customer Portal or email us at support@macstadium.com.

Las Vegas Planned Network Maintenance

Oct <var data-var='date'>20</var>, <var data-var='time'>21:36</var> UTC Resolved - The issue with our hosting provider has been resolved and our communication capabilities have been restored. There is still a backlog of messages that will be sent out, but everything is operating as expected. Thank you for your patience as our provider worked to resolve issues impacting our ticket communication. Oct <var data-var='date'>20</var>, <var data-var='time'>15:32</var> UTC Monitoring - An incident has occurred with our hosting provider, which is impacting our ability to communicate through tickets. While everything within the MacStadium portal itself is operational, our responses to ticket messages may be delayed as a result of the issue with our provider. We are monitoring the issue with our hosting provider and will provide an update as soon as one becomes available. We appreciate your patience while our provider is actively working to resolve the issue as quickly as possible.

Customer Portal Ticketing System Incident

Sep <var data-var='date'>16</var>, <var data-var='time'>13:37</var> UTC Resolved - The issue preventing users from accessing the Support Center and Bare Metal pages within the MacStadium customer portal has been resolved. All customers should be able to create tickets and view bare metal within the customer portal, without issue. Thank you for your patience while we worked through this issue. Sep <var data-var='date'>15</var>, <var data-var='time'>14:57</var> UTC Monitoring - A temporary solution has been implemented which will allow users to view the Support Center and Bare Metal pages within the MacStadium portal. Customers can once again create new support tickets and view bare metal details. Please note that the temporary solution will still prevent some users from viewing old tickets as well as tickets created through bare metal purchase requests. We expect to have this part of the problem fully resolved by the end of the week. We will continue to monitor the temporary solution and will provide further updates regarding a full resolution as they become available. Thank you for your patience as we work through this issue. -MacStadium Support Team Sep <var data-var='date'>15</var>, <var data-var='time'>14:34</var> UTC Identified - We have identified the cause of the issue preventing users from accessing the Support Center and Bare Metal pages within the MacStadium customer portal and are actively working on implementing a fix. Although some customers might not be able to view the Bare Metal page, customers should still be able to connect to their bare metal services, without issue. In the meantime, customers can create support tickets by emailing support@macstadium.com. We will provide updates as we have more information. Thank you for your patience. -MacStadium Support Team Sep <var data-var='date'>15</var>, <var data-var='time'>14:27</var> UTC Update - We are continuing to investigate this issue. Sep <var data-var='date'>15</var>, <var data-var='time'>14:23</var> UTC Investigating - We are aware of an issue preventing users from accessing the Support Center and Bare Metal pages within the MacStadium customer portal. Although some customers might not be able to view the Bare Metal page, customers should still be able to connect to their bare metal services, without issue. Our team is actively investigating and working to resolve the issue as quickly as possible. In the meantime, customers can create support tickets by emailing support@macstadium.com. We will provide updates as we have more information. Thank you for your patience. -MacStadium Support Team

Customer Portal Incident: Support Center & Bare Metal Pages

Feb <var data-var='date'> 8</var>, <var data-var='time'>14:45</var> UTC Resolved - Dear Customers, Private Cloud/VergeIO services in ATL1 have been restored. We have reached out individually to affected customers regarding the restoration of their environments. MacStadium Support Team Feb <var data-var='date'> 8</var>, <var data-var='time'>14:44</var> UTC Update - Dear Customers, Private Cloud/VergeIO services in ATL1 have been restored. We have reached out individually to affected customers regarding the restoration of their environments. MacStadium Support Team Feb <var data-var='date'> 7</var>, <var data-var='time'>19:16</var> UTC Update - Dear Customers, The diagnostic review is still ongoing, and the VergeIO team has successfully recovered a portion of the remaining missing data. Efforts continue to restore as much data as possible before bringing the system back into production. We remain actively engaged in the recovery process and will provide further updates as more information becomes available. At this time, we do not have a definitive ETA for full restoration. Thank you for your patience and understanding. MacStadium Support Team Feb <var data-var='date'> 7</var>, <var data-var='time'>15:46</var> UTC Update - Dear Customers, The diagnostic review is ongoing, and the VergeIO team is actively working to recover as much missing data as possible. Our teams remain fully engaged to support the recovery efforts and bring the system back into production as quickly as possible. We do not have a definitive ETA for full restoration, but we will continue to provide updates as more information becomes available. Thank you for your patience and understanding. MacStadium Support Team Feb <var data-var='date'> 7</var>, <var data-var='time'>09:52</var> UTC Update - Dear Customers, Our efforts to restore the Atlanta-based Private Cloud environment are progressing, and we have now reached Step 4: Diagnostic Review in VergeIO’s five-step recovery plan. At this stage, the system is being analyzed to identify any gaps or unrecoverable data blocks. We remain actively engaged with VergeIO leadership to work toward a resolution as quickly as possible. Unfortunately, an exact ETA for full restoration is still unknown, but we will continue providing updates as we have more information. Thank you for your patience. MacStadium Support Team Feb <var data-var='date'> 6</var>, <var data-var='time'>19:07</var> UTC Update - Dear Customers, Our efforts to recover the Atlanta-based Private Cloud environment continue as we work hand in hand with Verge through their restoration process. The system is still working through the first step (full disk scan)--we anticipate another 10 hours for this first step to complete. An overall restoration ETA is unknown; we believe it will likely take some time to bring Private Cloud back online. We will provide additional updates as we have more information to share. Thank you for your patience. MacStadium Support Team. Feb <var data-var='date'> 6</var>, <var data-var='time'>13:19</var> UTC Update - Dear Customers, During a standard VSAN expansion process, the Verge system experienced unexpected behavior, resulting in the environment going down. Verge has outlined a five-step plan to recover the environment, including a full disk scan, journal walk process, repair cycle, diagnostic review, and VSAN connection. At this time, the first step (full disk scan) is approximately 70% complete. We are actively engaged with Verge leadership to work towards a resolution as quickly as possible, but unfortunately, an ETA is not known at this time, and we believe there is likely quite a way to go to bring Private Cloud back online. We will provide additional updates as we have more information to share. Thank you for your patience. MacStadium Support Team. Feb <var data-var='date'> 6</var>, <var data-var='time'>09:22</var> UTC Update - Dear Customers, We continue to work actively with our vendor to repair and restore our Private Cloud service in our Atlanta, GA USA data center as quickly as possible. We will continue to provide updates as we have more information. Thank you for your patience. MacStadium Support Team Feb <var data-var='date'> 6</var>, <var data-var='time'>02:22</var> UTC Identified - Dear Customers, We have identified an issue with the VSAN that has caused the Private Cloud service in our Atlanta, GA USA data center to be down. Our team is actively working with our vendor to take down the environment for repair. We will continue to provide updates as we have more information. Thank you for your patience. MacStadium Support Team Feb <var data-var='date'> 5</var>, <var data-var='time'>22:22</var> UTC Investigating - Dear Customers, We are aware of an issue affecting the Private Cloud service in our Atlanta, GA USA data center. At this time, the service is hard down, and customers cannot access the system. Our team is actively investigating and working with our vendor to resolve the issue quickly. We will provide updates as we have more information. Thank you for your patience. MacStadium Support Team

Private Cloud in Atlanta

Feb <var data-var='date'> 3</var>, <var data-var='time'>20:10</var> UTC Resolved - Dear Customers, Since implementing the solution, we have observed no further issues with the Customer Portal ticketing system. As a result, we are closing out this incident. Thank you for your patience and trust. MacStadium Support Team Feb <var data-var='date'> 3</var>, <var data-var='time'>15:53</var> UTC Monitoring - Dear Customers, The issue affecting the Customer Portal ticketing system has been resolved. You should now be able to create, view, and respond to tickets as expected. We are actively monitoring the system to ensure continued stability. Thank you for your patience, and we apologize for any inconvenience this may have caused. MacStadium Support Team Feb <var data-var='date'> 3</var>, <var data-var='time'>13:55</var> UTC Investigating - Dear Customers, We are aware of an issue affecting the Customer Portal ticketing system. Some users may be unable to create new tickets or view and respond to existing ones. Our team is actively investigating and working to resolve the issue as quickly as possible. We will provide updates as we have more information. Thank you for your patience. MacStadium Support Team

Jan <var data-var='date'>24</var>, <var data-var='time'>13:10</var> UTC Resolved - This incident has been resolved. Jan <var data-var='date'>22</var>, <var data-var='time'>18:45</var> UTC Investigating - As Storm Éowyn approaches the Dublin data center this Friday, we want to assure you that we are fully prepared to maintain seamless operations at our data center. Our co-location provider and our team have robust measures in place, including: Backup power systems, including generators and fuel reserves, to ensure uninterrupted service. Redundant network connections to maintain connectivity. The Irish government has however advised that potential danger to life is possible whilst travelling. After careful consideration, MacStadium has made the decision not to have onsite support at our Dublin data center from Friday 6am GMT until Friday 1pm GMT in order to protect our employee's safety. We continuously monitor weather conditions and have contingency plans in place to ensure your services remain operational and secure. Should you have any concerns or need assistance during this time, please don’t hesitate to reach out to our support team. Thank you for trusting us with your business.

Winter Storm Advisory – Our Preparedness for the Dublin Data Center Operations

Jan <var data-var='date'>22</var>, <var data-var='time'>18:22</var> UTC Resolved - This incident has been resolved. Jan <var data-var='date'>20</var>, <var data-var='time'>14:30</var> UTC Monitoring - As winter weather approaches the Atlanta, Georgia area this Tuesday and Wednesday, we want to assure you that we are fully prepared to maintain seamless operations at our data center. Our co-location provider and our team have robust measures in place, including: •	Backup power systems, including generators and fuel reserves, to ensure uninterrupted service. •	Redundant network connections to maintain connectivity. •	On-site and on-call personnel ready to respond swiftly to any weather-related challenges. We continuously monitor weather conditions and have contingency plans in place to ensure your services remain operational and secure. Should you have any concerns or need assistance during this time, please don’t hesitate to reach out to our support team. Thank you for trusting us with your business.

Winter Weather Advisory – Our Preparedness for Atlanta Data Center Operations

Jan <var data-var='date'>11</var>, <var data-var='time'>15:22</var> UTC Resolved - This incident has been resolved. Jan <var data-var='date'> 9</var>, <var data-var='time'>18:04</var> UTC Update - We are continuing to monitor for any further issues. Jan <var data-var='date'> 9</var>, <var data-var='time'>18:04</var> UTC Update - We are continuing to monitor for any further issues. Jan <var data-var='date'> 9</var>, <var data-var='time'>18:03</var> UTC Monitoring - As winter weather approaches the Atlanta, Georgia area this Friday and Saturday, we want to assure you that we are fully prepared to maintain seamless operations at our data center. Our co-location provider and our team have robust measures in place, including: Backup power systems, including generators and fuel reserves, to ensure uninterrupted service. Redundant network connections to maintain connectivity. On-site and on-call personnel ready to respond swiftly to any weather-related challenges. We continuously monitor weather conditions and have contingency plans in place to ensure your services remain operational and secure. Should you have any concerns or need assistance during this time, please don’t hesitate to reach out to our support team. Thank you for trusting us with your business.

Dec <var data-var='date'>12</var>, <var data-var='time'>16:30</var> UTC Completed - Valued MacStadium Customers, The network infrastructure upgrades scheduled for Dec 19th, 2024 from 02:30 UTC to 04:30 UTC have now been postponed until Q1 2025. We apologise for any inconvenience caused. If you have questions, please contact MacStadium Customer Support by opening a ticket via the Customer Portal or email us at support@macstadium.com. Dec <var data-var='date'> 5</var>, <var data-var='time'>19:44</var> UTC Scheduled - Valued MacStadium Customers, On Dec 19th, 2024 from 02:30 UTC to 04:30 UTC, the MacStadium Engineering Team will be conducting network infrastructure upgrades. All hosts in the Las Vegas Data Center will experience a loss of network connection during the upgrade process. The maintenance is rolling, so no server should experience more than 15 minutes of downtime. If you have questions, please contact MacStadium Customer Support by opening a ticket via the Customer Portal or email us at support@macstadium.com. Additionally, visit MacStadium’s Status Page (status.macstadium.com) for updates before, during, and after this change.

LAS Network Infrastructure Maintenance

Dec <var data-var='date'> 5</var>, <var data-var='time'>19:45</var> UTC Resolved - This incident has been resolved. Dec <var data-var='date'> 5</var>, <var data-var='time'>19:44</var> UTC Update - Apologies this was sent in error Dec <var data-var='date'> 5</var>, <var data-var='time'>19:41</var> UTC Investigating - Valued MacStadium Customers, On Dec 19th, 2024 from 02:30 UTC to 04:30 UTC, the MacStadium Engineering Team will be conducting network infrastructure upgrades. All hosts in the Las Vegas Data Center will experience a loss of network connection during the upgrade process. The maintenance is rolling, so no server should experience more than 15 minutes of downtime. If you have questions, please contact MacStadium Customer Support by opening a ticket via the Customer Portal or email us at support@macstadium.com. Additionally, visit MacStadium’s Status Page (status.macstadium.com) for updates before, during, and after this change.

Nov <var data-var='date'>26</var>, <var data-var='time'>23:00</var> UTC Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>26</var>, <var data-var='time'>21:41</var> UTC Update - Valued Customer, Please be advised that the current power maintenance at the Dublin Data Centre as been extended by one hour and will now complete 23:00 GMT. Customers should not experience any outage or disruption to service during this time. If you have questions or concerns in during of this maintenance, please contact our MacStadium Customer Support via the Customer Portal ticketing service or email us: support@macstadium.com. Nov <var data-var='date'>26</var>, <var data-var='time'>20:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'> 5</var>, <var data-var='time'>11:42</var> UTC Scheduled - Valued Customer, Please be advised that on Tuesday Nov 26th 2024 from 20:00 GMT to 22:00 GMT. MacStadium will be conducting power maintenance at the Dublin Data Centre. During this maintenance, customers will be operating as a reduced power redundancy but should not experience any outage or disruption to service. To minimize any possible complications during this scheduled maintenance, MacStadium engineers will be proactively monitoring and will perform connectivity validations throughout the maintenance window. This notification is informational only, and no action is required on your part. If you have questions or concerns in advance of this maintenance, please contact our MacStadium Customer Support via the Customer Portal ticketing service or email us: support@macstadium.com.

MacStadium Power Maintenance Dublin Data Centre

Nov <var data-var='date'>24</var>, <var data-var='time'>02:00</var> UTC Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>24</var>, <var data-var='time'>00:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'> 6</var>, <var data-var='time'>11:05</var> UTC Update - Valued MacStadium Customers, MacStadium has rescheduled the maintenance for the Atlanta Data Center to the new date of November 24th 2024 from 00:00 UTC to 02:00 UTC. Apologies for any inconvenience this may have caused. If you have questions, please contact MacStadium Customer Support by opening a ticket via the Customer Portal or email us at support@macstadium.com. Additionally, visit MacStadium’s Status Page (status.macstadium.com) for updates before, during, and after this change. Oct <var data-var='date'>31</var>, <var data-var='time'>11:09</var> UTC Scheduled - Valued MacStadium Customers, On November 13th, 2024 from 00:00 ET to 02:00 ET, the MacStadium Engineering Team will be conducting network infrastructure upgrades. All hosts in the Atlanta Data Center will experience a loss of network connection during the upgrade process. The maintenance is rolling, so no server should experience more than 10 minutes of downtime. If you have questions, please contact MacStadium Customer Support by opening a ticket via the Customer Portal or email us at support@macstadium.com. Additionally, visit MacStadium’s Status Page (status.macstadium.com) for updates before, during, and after this change.

ATL Network Infrastructure Maintenance

Nov <var data-var='date'>23</var>, <var data-var='time'>20:00</var> UTC Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>23</var>, <var data-var='time'>18:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'> 6</var>, <var data-var='time'>11:03</var> UTC Update - Valued MacStadium Customers, MacStadium has rescheduled the maintenance for the Dublin Data Center to the new date of November 23rd 2024 from 18:00 UTC to 20:00 UTC. Apologies for any inconvenience this may have caused. If you have questions, please contact MacStadium Customer Support by opening a ticket via the Customer Portal or email us at support@macstadium.com. Additionally, visit MacStadium’s Status Page (status.macstadium.com) for updates before, during, and after this change. Oct <var data-var='date'>31</var>, <var data-var='time'>11:02</var> UTC Scheduled - Valued MacStadium Customers, On November 12th, 2024 from 23:00 UTC to November 13th, 2024 01:00 UTC, the MacStadium Engineering Team will be conducting network infrastructure upgrades. All hosts in the Dublin Data Center will experience a loss of network connection during the upgrade process. The maintenance is rolling, so no server should experience more than 10 minutes of downtime. If you have questions, please contact MacStadium Customer Support by opening a ticket via the Customer Portal or email us at support@macstadium.com. Additionally, visit MacStadium’s Status Page (status.macstadium.com) for updates before, during, and after this change.

DUB Network Infrastructure Maintenance

Sep <var data-var='date'>27</var>, <var data-var='time'>14:29</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'>26</var>, <var data-var='time'>16:20</var> UTC Monitoring - We are expecting inclement weather related to Hurricane Helene at our Atlanta Data Center. Our data center partner is monitoring all critical infrastructure at the site. All generators have been exercised and fuel levels are at their maximum levels. MacStadium and our DC partner’s staff will be on site to provide support during this weather event. Please open a ticket should you experience an issue.

Inclement Weather - Atlanta Data Center

Aug <var data-var='date'>28</var>, <var data-var='time'>22:32</var> UTC Resolved - Our Las Vegas Data Center Network issues have been resolved. Our Engineers will continue to monitor. Please contact us if you experience any issues. Thank you. Aug <var data-var='date'>28</var>, <var data-var='time'>22:14</var> UTC Investigating - Our Las Vegas Data Center is currently experiencing Network issues. Our Engineers are looking into this and we will provide updates as we work through the issue. Thank you for your patience while we work this issue.

LAS1 NETWORK ISSUE

Jul <var data-var='date'>10</var>, <var data-var='time'>03:41</var> UTC Resolved - We have confirmed power has been restored to all affected customers at this time. Please open a ticket if you’re experiencing any issue to your Atlanta-based servers. Jul <var data-var='date'>10</var>, <var data-var='time'>03:21</var> UTC Monitoring - Our data center colo partner has restored power to the facility. We are working to confirm power has been restored to all affected customers. Jul <var data-var='date'>10</var>, <var data-var='time'>03:04</var> UTC Identified - Our data center colo partner has isolated the failure to a specific UPS. They are currently working to remediate the failure. There is still currently no ETA. Jul <var data-var='date'>10</var>, <var data-var='time'>02:31</var> UTC Update - Our data center colo partner is actively engaged and troubleshooting the power interruption at the site. We will post the ETA when it is provided to us. Jul <var data-var='date'>10</var>, <var data-var='time'>02:00</var> UTC Investigating - There is a power interruption affecting some of our customers in our Atlanta facility. We are currently working with our data center partner, DataBank, to restore power.

Atlanta Power Interruption Affecting Some Customers

Apr <var data-var='date'>17</var>, <var data-var='time'>00:00</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>16</var>, <var data-var='time'>15:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>12</var>, <var data-var='time'>13:13</var> UTC Scheduled - Valued Customer, Please be advised that we will be performing emergency maintenance on our Infrastructure starting Tuesday April 16, 2024 between 15:00PM UTC and 00:01AM UTC Wednesday April 17th. Impacted Customers: Customers utilizing Virtual Firewalls. This includes Cisco ASAv5, ASAv10 and ASAv30 models. Non-Impacted Customers: Physical Firewalls will not be impacted Expected Impact: Minimal Network Disruption. One or two ping drops at most. Reason for Maintenance: MacStadium is conducting a required infrastructure migration for the backend that hosts our customer Virtual Firewalls. Firewalls are expected to remain online and should not impact any production work during this maintenance. MacStadium will take care with each firewall during the migration to ensure networks remain stable and online during the migration.” MacStadium engineers will proactively monitor and perform connectivity validations throughout to minimize any possible complications during this emergency maintenance. This notification is informational only, and no action is required on your part. If you have questions or concerns before this emergency maintenance, please contact our MacStadium Customer Support at +1-877-250-3497 or email us at support@macstadium.com.

Emergency Infrastructure Maintenance April 16th 2024

Apr <var data-var='date'>11</var>, <var data-var='time'>00:00</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>10</var>, <var data-var='time'>15:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 4</var>, <var data-var='time'>21:01</var> UTC Scheduled - Valued Customer, Please be advised that we will be performing emergency maintenance on our Infrastructure starting Tuesday April 9, 2024 between 3:00PM UTC and 12:00AM UTC Wednesday Impacted Customers: Customers utilizing Virtual Firewalls. This includes Cisco ASAv5, ASAv10 and ASAv30 models. Non-Impacted Customers: Physical Firewalls will not be impacted Expected Impact: Minimal Network Disruption. One or two ping drops at most. Reason for Maintenance: MacStadium is conducting a required infrastructure migration for the backend that hosts our customer Virtual Firewalls. Firewalls are expected to remain online and should not impact any production work during this maintenance. MacStadium will take care with each firewall during the migration to ensure networks remain stable and online during the migration.” MacStadium engineers will proactively monitor and perform connectivity validations throughout to minimize any possible complications during this emergency maintenance. This notification is informational only, and no action is required on your part. If you have questions or concerns before this emergency maintenance, please contact our MacStadium Customer Support at +1-877-250-3497 or email us at support@macstadium.com.

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MacStadium status is UP

Lastest published events

Hardware Outage in Atlanta

Scheduled Maintenance Notice - Las Vegas Data Center - Saturday, August 29 (No Expected Downtime)

Las Vegas VPC and ASAv Partial Outage

MacStadium Services, Components and Regions

Recent MacStadium events

Hardware Outage in Atlanta

Scheduled Maintenance Notice - Las Vegas Data Center - Saturday, August 29 (No Expected Downtime)

Las Vegas VPC and ASAv Partial Outage

VPC and ASAv Partial Outage

Las Vegas Firewall Scheduled Maintenance

Atlanta Firewall Scheduled Maintenance Part 2