Aug <var data-var='date'>18</var>, <var data-var='time'>11:22</var> EDT Resolved - This incident has been resolved. Aug <var data-var='date'>18</var>, <var data-var='time'>11:22</var> EDT Update - It appears the issue is resolved. Please reach out to support@macabacus.com if you experience issues. Aug <var data-var='date'>18</var>, <var data-var='time'>11:09</var> EDT Investigating - Our subscription management platform (Recurly) is experiencing issues today. Sign-in to the add-in or subscription management actions may be affected. We are actively monitoring.

Payment Processor Outage

Jun <var data-var='date'>12</var>, <var data-var='time'>20:34</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'>12</var>, <var data-var='time'>14:25</var> EDT Investigating - We are currently experiencing an issue impacting access to https://macabacus.com. This is due to an ongoing incident with our hosting provider, Kinsta, which leverages Cloudflare. You can track their status here: https://status.kinsta.com. Please note: 1. The Macabacus Admin Console and user sign-in are not affected. 2. Our team is monitoring the situation and will provide updates as they become available. We appreciate your patience as Kinsta works to resolve the issue.

Hosting Provider Outage Affecting Website Access

Feb <var data-var='date'>27</var>, <var data-var='time'>18:11</var> EST Resolved - The issue has been resolved. Service has been restored. Feb <var data-var='date'>27</var>, <var data-var='time'>17:57</var> EST Investigating - We are currently investigating the issue, and will provide an update shortly.

Admin Console Down

Jan <var data-var='date'>10</var>, <var data-var='time'>17:42</var> EST Resolved - The incident has been resolved. Jan <var data-var='date'>10</var>, <var data-var='time'>17:26</var> EST Investigating - We are experiencing service disruptions with the Admin Console due to networking issues reported by Microsoft Azure, which are affecting multiple services globally. Our team is monitoring the situation closely and working to minimize the impact on our services. For updates from Microsoft, visit Azure Status Page - https://azure.status.microsoft/en-us/status We apologize for the inconvenience and will share further updates as we have them.

Jan <var data-var='date'>10</var>, <var data-var='time'>00:28</var> EST Resolved - This incident has been mitigated from our side, and service is restored. Jan <var data-var='date'> 9</var>, <var data-var='time'>19:26</var> EST Investigating - We are experiencing service disruptions with the Admin Console due to networking issues reported by Microsoft Azure, which are affecting multiple services globally. Our team is monitoring the situation closely and working to minimize the impact on our services. For updates from Microsoft, visit Azure Status Page - https://azure.status.microsoft/en-us/status We apologize for the inconvenience and will share further updates as we have them.

Sep <var data-var='date'>13</var>, <var data-var='time'>20:28</var> EDT Completed - Scheduled maintenance is complete. We appreciate your understanding. Sep <var data-var='date'>13</var>, <var data-var='time'>20:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 3</var>, <var data-var='time'>18:07</var> EDT Scheduled - We will be undergoing scheduled maintenance during this time. You may experience service interruptions with the Macabacus add-ins and the Admin console. We appreciate your understanding.

Scheduled Maintenance

Jan <var data-var='date'>30</var>, <var data-var='time'>13:41</var> EST Resolved - The issue has been resolved. Please reach out to support@macabacus.com if you continue to experience issues. Jan <var data-var='date'>30</var>, <var data-var='time'>11:31</var> EST Update - Users are currently granted limited access to the add-in. Users should now be able to sign in to the add-in to avoid disruption. Jan <var data-var='date'>30</var>, <var data-var='time'>11:01</var> EST Investigating - We are currently investigating this issue.

Authentication and Admin Console Issues

Jan <var data-var='date'> 8</var>, <var data-var='time'>23:20</var> EST Resolved - This incident has been resolved. Jan <var data-var='date'> 8</var>, <var data-var='time'>18:45</var> EST Update - We appreciate your patience. The issue, due to an outage today at Recurly, has been resolved. Jan <var data-var='date'> 8</var>, <var data-var='time'>11:08</var> EST Identified - We are currently investigating as it appears that one of our providers is having intermittent issues impacting the performance of our platform. We will update here as we learn more. Thank you for your patience.

Oct <var data-var='date'>17</var>, <var data-var='time'>18:37</var> EDT Resolved - This incident has been resolved. The root cause of the incident was a partial outage at Recurly, our 3rd party subscription management API. Oct <var data-var='date'>17</var>, <var data-var='time'>16:17</var> EDT Update - We are continuing to investigate this issue. Oct <var data-var='date'>17</var>, <var data-var='time'>16:03</var> EDT Investigating - We are currently investigating this issue—thank-you for your patience.

Authentication & Admin Console Issues

Apr <var data-var='date'>12</var>, <var data-var='time'>10:00</var> EDT Resolved - Affected users may need to restart affected Office applications or re-activate Macabacus software using the button with key icon at the right edge of the Macabacus tab.

User Authentication

Jan <var data-var='date'>25</var>, <var data-var='time'>13:00</var> EST Resolved - A fix has been implemented and we are monitoring the results. Affected users may need to restart affected Office applications or re-activate Macabacus software using the button with key icon at the right edge of the Macabacus tab.

Apr <var data-var='date'>30</var>, <var data-var='time'>11:36</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'>30</var>, <var data-var='time'>08:53</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Affected users may need to restart affected Office applications or re-activate Macabacus software using the button with key icon at the right edge of the Macabacus tab. Apr <var data-var='date'>30</var>, <var data-var='time'>07:51</var> EDT Investigating - We are currently investigating an issue related to user authentication that is forcing some users to wait before accessing some Macabacus features.

Dec <var data-var='date'> 7</var>, <var data-var='time'>03:10</var> EST Completed - The scheduled maintenance has been completed. Dec <var data-var='date'> 6</var>, <var data-var='time'>22:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'> 6</var>, <var data-var='time'>16:04</var> EST Scheduled - We will be undergoing scheduled maintenance during this time. The website may be unavailable at various points during this maintenance.

Website maintenance

Dec <var data-var='date'> 4</var>, <var data-var='time'>00:00</var> EST Completed - The scheduled maintenance has been completed. Dec <var data-var='date'> 3</var>, <var data-var='time'>22:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'> 3</var>, <var data-var='time'>12:13</var> EST Scheduled - We will be undergoing scheduled maintenance during this time. The website may be unavailable at various points during this maintenance.

Sep <var data-var='date'>24</var>, <var data-var='time'>02:01</var> EDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>24</var>, <var data-var='time'>01:03</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>23</var>, <var data-var='time'>12:49</var> EDT Scheduled - We will be undergoing scheduled maintenance during this time. The website may be unavailable at various points during this maintenance.

Sep <var data-var='date'>21</var>, <var data-var='time'>00:15</var> EDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>20</var>, <var data-var='time'>22:01</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>20</var>, <var data-var='time'>17:52</var> EDT Scheduled - We will be undergoing scheduled maintenance during this time. The website may be unavailable at various points during this maintenance.

Mar <var data-var='date'>20</var>, <var data-var='time'>03:00</var> EDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>20</var>, <var data-var='time'>02:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>16</var>, <var data-var='time'>17:03</var> EDT Scheduled - We will be undergoing scheduled maintenance during this time. The website may be unavailable at various points during this maintenance.

Sep <var data-var='date'>27</var>, <var data-var='time'>07:00</var> EDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>27</var>, <var data-var='time'>00:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>11</var>, <var data-var='time'>17:00</var> EDT Scheduled - During this planned maintenance, our hosting provider will be performing proactive maintenance to network hardware within our data center. Macabacus' servers may be unavailable for up to 5 minutes.

Aug <var data-var='date'> 3</var>, <var data-var='time'>17:23</var> EDT Resolved - This incident has been resolved. Aug <var data-var='date'> 3</var>, <var data-var='time'>16:09</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'> 3</var>, <var data-var='time'>15:42</var> EDT Identified - We have traced this to a DNS issue with our web host, and are working on a fix. Aug <var data-var='date'> 3</var>, <var data-var='time'>15:13</var> EDT Investigating - We are currently investigating this issue. Aug <var data-var='date'> 3</var>, <var data-var='time'>13:55</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'> 3</var>, <var data-var='time'>13:39</var> EDT Investigating - We are currently investigating this issue.

Website outage

Aug <var data-var='date'> 1</var>, <var data-var='time'>02:30</var> EDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 1</var>, <var data-var='time'>00:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>23</var>, <var data-var='time'>19:05</var> EDT Scheduled - We will be undergoing scheduled maintenance during this time. The website may be unavailable at various points during this maintenance.

Jul <var data-var='date'>21</var>, <var data-var='time'>18:27</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'>21</var>, <var data-var='time'>17:51</var> EDT Monitoring - The condition has cleared and we are continuing to monitor the situation. Jul <var data-var='date'>21</var>, <var data-var='time'>17:46</var> EDT Update - Possible hardware failure. Continuing to investigate. Jul <var data-var='date'>21</var>, <var data-var='time'>17:39</var> EDT Investigating - We are currently investigating this issue.

Database availability issues

May <var data-var='date'> 9</var>, <var data-var='time'>02:00</var> EDT Completed - The scheduled maintenance has been completed. May <var data-var='date'> 9</var>, <var data-var='time'>00:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 7</var>, <var data-var='time'>15:04</var> EDT Scheduled - We will be undergoing scheduled maintenance during this time. The website may be unavailable at various points during this maintenance.

May <var data-var='date'> 4</var>, <var data-var='time'>10:20</var> EDT Resolved - This incident has been resolved. May <var data-var='date'> 4</var>, <var data-var='time'>09:22</var> EDT Investigating - We are currently investigating this issue.

Apr <var data-var='date'> 4</var>, <var data-var='time'>04:00</var> EDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'> 4</var>, <var data-var='time'>02:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>19</var>, <var data-var='time'>11:39</var> EDT Scheduled - We will be undergoing scheduled maintenance during this time.

Website Maintenance

Feb <var data-var='date'>25</var>, <var data-var='time'>15:58</var> EST Resolved - This incident has been resolved. Feb <var data-var='date'>25</var>, <var data-var='time'>15:58</var> EST Update - This incident has been resolved. Feb <var data-var='date'>25</var>, <var data-var='time'>14:20</var> EST Update - Website performance has improved, but intermittent degradations in performance may occur as we continue to investigate this issue. Feb <var data-var='date'>25</var>, <var data-var='time'>10:30</var> EST Update - We are continuing to investigate this issue. Feb <var data-var='date'>25</var>, <var data-var='time'>09:33</var> EST Investigating - We are experiencing intermittent outages affecting our website and user authentication. We are investigating this issue.

Is Macabacus down?

Macabacus status is UP

Lastest published events

Payment Processor Outage

Hosting Provider Outage Affecting Website Access

Admin Console Down

Macabacus Services, Components and Regions

Recent Macabacus events

Payment Processor Outage

Hosting Provider Outage Affecting Website Access

Admin Console Down

Admin Console Down

Admin Console Down

Scheduled Maintenance