Apr <var data-var='date'> 8</var>, <var data-var='time'>12:22</var> UTC Resolved - Following Monitoring, we can confirm the incident is resolved.Apr <var data-var='date'> 7</var>, <var data-var='time'>08:29</var> UTC Monitoring - We can confirm that payouts have now landed. We are currently monitoring the incident to ensure no further issues. We appreciate your patience.Apr <var data-var='date'> 2</var>, <var data-var='time'>13:41</var> UTC Update - Customers who have not yet received their AVAX payout should expect to see it reflected in their accounts on Tuesday, 7th April. We appreciate your patience.Apr <var data-var='date'> 2</var>, <var data-var='time'>08:41</var> UTC Identified - We have identified an issue that may be causing delays in AVAX staking reward payouts to some of our customers. Staking, unstaking, and rewards accrual are unaffected. Our team is working to resolve the issue and restore normal reward payouts as soon as possible. Updates will be shared as more information becomes available.

Delayed AVAX staking reward payout

Apr <var data-var='date'> 8</var>, <var data-var='time'>05:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr <var data-var='date'> 8</var>, <var data-var='time'>05:10</var> UTC Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime. Appreciate if you could plan and make deposits before/after the following times: Wednesday, 8 April 2026 6.00 p.m. - 8.00 p.m. Thursday, 9 April 2026 12.00 a.m. - 6.00 a.m. Friday, 10 April 2026 12.00 a.m. - 6.00 a.m. Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience. We will post an update once the maintenance has been completed. Thanks for your understanding. __ Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini. Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut: Rabu, 8 April 2026 6.00 p.m. - 8.00 p.m. Khamis, 9 April 2026 12.00 a.m. - 6.00 a.m. Jumaat, 10 April 2026 12.00 a.m. - 6.00 a.m. Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan. Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan. Terima kasih atas kefahaman anda.

Planned maintenance on FPX instant deposit system in Malaysia

Apr <var data-var='date'> 7</var>, <var data-var='time'>06:54</var> UTC Resolved - This incident has been resolved.Apr <var data-var='date'> 4</var>, <var data-var='time'>08:57</var> UTC Update - We are continuing to work on a fix for this issue.Apr <var data-var='date'> 2</var>, <var data-var='time'>13:21</var> UTC Identified - Please note that April 6 is a public holiday in South Africa, during which banks do not process any payments. This means any withdrawals from Luno sent to banks won’t be processed until April 7th. The delay only applies to ZAR withdrawals. Crypto withdrawals will be processed as usual in accordance with our service level agreements. Please view our full withdrawal schedule via the link below: https://www.luno.com/help/articles/11000022934

Public Holiday Reminder - Withdrawal Requests will take longer than usual in South Africa

Apr <var data-var='date'> 6</var>, <var data-var='time'>22:00</var> UTC Completed - The scheduled maintenance has been completed.Apr <var data-var='date'> 6</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr <var data-var='date'> 6</var>, <var data-var='time'>01:25</var> UTC Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime. Appreciate if you could plan and make deposits before/after the following times: Sunday, 7 April 2026 12.00 a.m. - 6.00 a.m. Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience. We will post an update once the maintenance has been completed. Thanks for your understanding. __ Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini. Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut: Ahad, 7 April 2026 12.00 a.m. - 6.00 a.m. Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan. Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan. Terima kasih atas kefahaman anda.

Apr <var data-var='date'> 2</var>, <var data-var='time'>12:30</var> UTC Resolved - The issue has been resolved, Orders can now be placed and Markets are being updated. Thank you for your patience.Apr <var data-var='date'> 2</var>, <var data-var='time'>10:53</var> UTC Investigating - We have identified an issue with our third party that is causing prediction orders to fail and markets to not update. Customers will be unable to place orders. We are working on the issue with our third provider as a priority.

Orders and Markets Currently Unavailable

Apr <var data-var='date'> 2</var>, <var data-var='time'>10:49</var> UTC Resolved - The issue affecting withdrawals for customers in Kenya has now been resolved. Withdrawal requests are being processed as expected. This was related to a disruption with one of our payment providers, which has now been addressed. We apologise for any inconvenience caused and appreciate your patience while we worked with our partner to resolve the issue.Mar <var data-var='date'>30</var>, <var data-var='time'>07:37</var> UTC Update - We are still working with our payment provider to resolve the issue affecting withdrawals in Kenya. Progress is ongoing, but the issue has not yet been fully resolved. We continue to monitor the situation closely and will share further updates as soon as more information becomes available. Thank you for your continued patience.Mar <var data-var='date'>26</var>, <var data-var='time'>13:38</var> UTC Update - Our payment provider is currently working on resolving the issue affecting withdrawals in Kenya. We are continuing to work closely with them and monitoring progress. We will share further updates as soon as more information becomes available. Thank you for your continued patience.Mar <var data-var='date'>24</var>, <var data-var='time'>14:48</var> UTC Identified - We are currently experiencing an issue affecting withdrawals for customers in Kenya due to a disruption with one of our payment providers. As a result, some withdrawal requests may fail or not be processed as expected. Our team is actively working with the provider to resolve this as quickly as possible. We appreciate your patience and will provide updates as more information becomes available.

Delayed withdrawals in Kenya

Apr <var data-var='date'> 1</var>, <var data-var='time'>22:00</var> UTC Completed - The scheduled maintenance has been completed.Apr <var data-var='date'> 1</var>, <var data-var='time'>04:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr <var data-var='date'> 1</var>, <var data-var='time'>04:21</var> UTC Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime. Appreciate if you could plan and make deposits before/after the following times: Thursday, 2 April 2026 12.00 a.m. - 6.00 a.m. Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience. We will post an update once the maintenance has been completed. Thanks for your understanding. __ Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini. Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut: Khamis, 2 April 2026 12.00 a.m. - 6.00 a.m. Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan. Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan. Terima kasih atas kefahaman anda.

Mar <var data-var='date'>30</var>, <var data-var='time'>15:45</var> UTC Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>30</var>, <var data-var='time'>11:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>30</var>, <var data-var='time'>11:17</var> UTC Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime. Appreciate if you could plan and make deposits before/after the following times: Monday, 30 March 2026 11.15 p.m. - 11.45 p.m. Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience. We will post an update once the maintenance has been completed. Thanks for your understanding. __ Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini. Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut: Isnin, 30 Mac 2026 11.15 p.m. - 11.45 p.m. Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan. Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan. Terima kasih atas kefahaman anda.

Mar <var data-var='date'>28</var>, <var data-var='time'>22:00</var> UTC Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>28</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>27</var>, <var data-var='time'>03:03</var> UTC Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime. Appreciate if you could plan and make deposits before/after the following times: Sunday, 29 March 2026 2.00 a.m. - 6.00 a.m. Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience. We will post an update once the maintenance has been completed. Thanks for your understanding. __ Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini. Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut: Ahad, 29 Mac 2026 2.00 a.m. - 6.00 a.m. Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan. Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan. Terima kasih atas kefahaman anda.

Mar <var data-var='date'>25</var>, <var data-var='time'>22:00</var> UTC Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>25</var>, <var data-var='time'>21:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>20</var>, <var data-var='time'>10:40</var> UTC Scheduled - Luno is committed to providing you with the best possible service and, as part of our ongoing efforts to maintain and enhance our infrastructure, we will be performing scheduled maintenance on our database systems. During this maintenance window, you may experience intermittent access to our services. While we strive to minimise any disruption, there could be short periods where our services are temporarily unavailable. We apologise for any inconvenience this may cause and appreciate your understanding as we work to improve our platform. Times for maintenance; South Africa - SAST - 23:00 to 00:00 Indonesia (Jakarta)	- WIB - 04:00 to 05:00 Malaysia	MYT - 05:00 to 06:00

Planned Essential Maintenance

Mar <var data-var='date'>25</var>, <var data-var='time'>02:01</var> UTC Resolved - Withdrawals are now being processed as scheduled. Thank you.Mar <var data-var='date'>17</var>, <var data-var='time'>11:16</var> UTC Identified - Selama libur dan cuti bersama Idulfitri pada tanggal 18 Maret - 24 Maret 2026, penarikan dana akan diproses seperti biasa dengan limit berikut: - Penarikan ke bank BCA, BNI, Mandiri, BRI, Danamon, Permata & CIMB di bawah 10 miliar rupiah - Penarikan ke bank lainnya di bawah 250 juta rupiah Jika jumlah penarikan Anda lebih besar dari limit di atas, pisahkan penarikan ke dalam jumlah yang lebih kecil untuk beberapa kali penarikan. Proses penarikan dana akan kembali berjalan normal pada 25 Maret 2026. Perlu diperhatikan bahwa proses deposit tidak terpengaruh oleh libur dan cuti bersama Idulfitri. -- During the Eid holiday period, you may notice minor changes to withdrawal limits due to the Bank Holiday. Between 18 March and 24 March 2026, the following withdrawal limits will apply: - Withdrawal limit to BCA, BNI, Mandiri, BRI, Danamon, Permata & CIMB accounts must be under 10 billion rupiahs - Withdrawal limit to other bank accounts must be under 250 million rupiahs If the withdrawal amount exceeds the above limits, you may need to separate your withdrawal into multiple smaller transactions. Usual withdrawal limits will return on 25 March 2026. Please note that deposits will be unaffected.

Public Holiday Reminder - Withdrawal Requests will take longer than usual in Indonesia

Mar <var data-var='date'>24</var>, <var data-var='time'>06:18</var> UTC Resolved - The issue has been resolved. Thank you for your patienceMar <var data-var='date'>23</var>, <var data-var='time'>06:54</var> UTC Monitoring - A fix has been implemented on the new version, we are monitoring. Thank you for your patience.Mar <var data-var='date'>20</var>, <var data-var='time'>14:09</var> UTC Update - We are still testing the fix for this issue and are working on it as a priority. Once the fix has been tested it will then be deployed to the App store for review. For awareness, customers can still buy USDC via the web page We apologise for any inconvenience caused and thank you for your patience.Mar <var data-var='date'>18</var>, <var data-var='time'>08:28</var> UTC Update - We are currently testing the fix for this issue. We apologise for any inconvenience caused and we are working on this as a priority.Mar <var data-var='date'>17</var>, <var data-var='time'>08:52</var> UTC Identified - Customers using IOS are unable to buy USDC via PayU. Customers can still buy USDC via the Web page. We are working to fix this issue as a priority Thank you for your patience

Unable to Buy USDC Via PayU

Mar <var data-var='date'>24</var>, <var data-var='time'>01:28</var> UTC Resolved - Withdrawals are now being processed as scheduled. Thank you.Mar <var data-var='date'>19</var>, <var data-var='time'>08:21</var> UTC Identified - The 20th and 23rd of March 2026 is a public holiday in Malaysia, during which banks do not process payments. This means any withdrawals from Luno that we send to the banks won’t be processed by them until the 24th of March 2026. Please note that this only applies to MYR withdrawals. Crypto withdrawals are being processed as normal according to our service level agreements. Please view our full withdrawal schedule via the link below: https://www.luno.com/help/articles/11000022934 __ Notis Cuti Umum - Permintaan Pengeluaran akan mengambil tempoh yang lebih lama daripada biasa di Malaysia. 20hb dan 23hb Mac 2026 ialah cuti umum di Malaysia. Justeru itu, bank-bank tidak akan memproses apa-apa pembayaran pada tarikh ini. Sebarang pengeluaran daripada Luno yang dihantar ke pihak bank tidak akan diproses sehingga 24hb Mac 2026.

Public Holiday Reminder - Withdrawal Requests will take longer than usual in Malaysia

Mar <var data-var='date'>23</var>, <var data-var='time'>06:36</var> UTC Resolved - This incident has been resolved.Mar <var data-var='date'>20</var>, <var data-var='time'>13:01</var> UTC Identified - Please note that March 21st is a public holiday in South Africa, during which banks do not process any payments. This means that any withdrawals from Luno that we send to the banks won’t be processed until March 23rd. The delay only applies to ZAR withdrawals. Crypto withdrawals will be processed as per usual in accordance with our service level agreements. Please view our full withdrawal schedule via the link below: https://www.luno.com/help/articles/11000022934

Mar <var data-var='date'>12</var>, <var data-var='time'>21:00</var> UTC Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>12</var>, <var data-var='time'>08:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>12</var>, <var data-var='time'>06:10</var> UTC Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime. Appreciate if you could plan and make deposits before/after the following times: Friday, 13 March 2026 4.30 a.m. - 5.00 a.m. Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience. We will post an update once the maintenance has been completed. Thanks for your understanding. __ Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini. Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut: Jumaat, 13 Mac 2026 4.30 a.m. - 5.00 a.m. Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan. Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan. Terima kasih atas kefahaman anda.

Mar <var data-var='date'>11</var>, <var data-var='time'>20:03</var> UTC Resolved - The issue affecting DOT staking reward payouts has been resolved. Earlier, an error in our payout schedule resulted in a lower payout than expected. The payout has now been corrected and the remaining rewards have been processed. DOT staking reward payouts are operating as normal. Thank you for your patience while we worked to resolve this issue.Mar <var data-var='date'>11</var>, <var data-var='time'>09:39</var> UTC Monitoring - The issue affecting DOT staking reward payouts has been resolved. However, during the payout process, an error in our payout schedule resulted in a lower payout being created than expected. Our team is currently correcting the payout and will process the remaining rewards. We will continue to provide updates as the correction is completed.Mar <var data-var='date'> 9</var>, <var data-var='time'>12:40</var> UTC Identified - We have identified an issue causing delays in DOT staking reward payouts. Staking, unstaking, and rewards accrual are unaffected. Our team is working to resolve the issue and restore normal reward payouts as soon as possible. Updates will be shared as more information becomes available.

Delayed DOT staking reward payout

Mar <var data-var='date'>10</var>, <var data-var='time'>22:00</var> UTC Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>10</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>10</var>, <var data-var='time'>01:18</var> UTC Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime. Appreciate if you could plan and make deposits before/after the following times: Wednesday, 11 March 2026 12.00 a.m. - 6.00 a.m. Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience. We will post an update once the maintenance has been completed. Thanks for your understanding. __ Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini. Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut: Rabu, 11 Mac 2026 12.00 a.m. - 6.00 a.m. Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan. Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan. Terima kasih atas kefahaman anda.

Mar <var data-var='date'>10</var>, <var data-var='time'>06:19</var> UTC Resolved - The issue has been resolved. Android customers are able to Use the Sell option on Exchange.Mar <var data-var='date'> 6</var>, <var data-var='time'>10:42</var> UTC Identified - We have identified an issue where some customers who are using Android are unable to sell any Crypto on the Luno Exchange Home Page. We are working on this as a priority, and customers can still use the Web option. We apologise for any inconvenienced caused.

Unable To Use The Sell Option On The Luno Exchange (Home Page)

Mar <var data-var='date'> 8</var>, <var data-var='time'>22:00</var> UTC Completed - The scheduled maintenance has been completed.Mar <var data-var='date'> 7</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'> 5</var>, <var data-var='time'>23:24</var> UTC Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime. Appreciate if you could plan and make deposits before/after the following times: Sunday, 8 March 2026 12.00 a.m. - 6.00 a.m. Monday, 9 March 2026 12.00 a.m. - 6.00 a.m. Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience. We will post an update once the maintenance has been completed. Thanks for your understanding. __ Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini. Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut: Ahad, 8 Mac 2026 12.00 a.m. - 6.00 a.m. Isnin, 9 Mac 2026 12.00 a.m. - 6.00 a.m. Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan. Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan. Terima kasih atas kefahaman anda.

Mar <var data-var='date'> 5</var>, <var data-var='time'>21:35</var> UTC Resolved - The issue affecting the release of funds back to available balances has now been resolved and funds are being released as expected. Your funds remained safe and secure throughout the incident. We sincerely appreciate your patience while we worked to fix the problem.Mar <var data-var='date'> 5</var>, <var data-var='time'>17:22</var> UTC Monitoring - A fix has been implemented and we are currently monitoring the results to ensure the issue has been fully resolved.Mar <var data-var='date'> 5</var>, <var data-var='time'>17:14</var> UTC Update - We have identified the cause of the issue and are currently working on implementing a fix. Our team will provide further updates as soon as more information becomes available.Mar <var data-var='date'> 5</var>, <var data-var='time'>17:10</var> UTC Update - We are continuing to work on a fix for this issue.Mar <var data-var='date'> 5</var>, <var data-var='time'>16:34</var> UTC Identified - We are currently investigating an issue affecting the release of funds back to your available balance. Your funds remain safe and secure. We are working on a fix and will update you shortly. Thank you for your patience.

Balance update delays

Feb <var data-var='date'>26</var>, <var data-var='time'>13:14</var> UTC Resolved - Update: We are no longer seeing any delays to withdrawals. This service is working as intended. We thank you for your patience and understandingFeb <var data-var='date'>26</var>, <var data-var='time'>07:31</var> UTC Identified - Current Status: Customers initiating withdrawals will experience longer-than-usual processing times. What you need to know: We have identified an issue causing withdrawals to get stuck in processing for our South African customers. We are working to resolve this as soon as possible. We appreciate your understanding in this matter. Updates to follow.

Delayed withdrawals in South Africa

Feb <var data-var='date'>25</var>, <var data-var='time'>10:01</var> UTC Identified - Current Status: Customers initiating new ETH staking will experience a significantly longer "Pending" period before their stakes begin to accrue rewards. What Customers need to know: New Stakes: Due to high demand on the Ethereum network, the current activation queue is approximately 65–70 days. Your ETH will remain pending and only start accruing rewards when they reach the blockchain. Existing Stakes: If your ETH is already active, your rewards are unaffected and will continue to be paid out as usual. Unstaking: Unstaking requests are currently processing normally and are not affected by this entry queue. Unfortunately, this delay is a function of the Ethereum network protocol and is outside of Luno's direct control. We apologise for any inconvenience caused and appreciate your patience and understanding in this matter.

Ethereum (ETH) Staking Network Delay

Feb <var data-var='date'>24</var>, <var data-var='time'>11:26</var> UTC Resolved - Update: The Database maintenance has been completed. We appreciate your understanding in this matter.Feb <var data-var='date'>23</var>, <var data-var='time'>14:33</var> UTC Identified - We are committed to providing you with the best possible service and, as part of our ongoing efforts to maintain and enhance our infrastructure, we will be performing scheduled maintenance on our database systems. Schedule Date: 24 Feb 2026 Time: 09:00 to 11:00 UTC Impact on Service During this maintenance window, you may experience intermittent access to our services. While we strive to minimise any disruption, there could be short periods where our services are temporarily unavailable. We apologise for any inconvenience this may cause and appreciate your understanding as we work to improve our platform. Why This Maintenance is Necessary Regular maintenance is crucial for ensuring the reliability, security, and performance of our database systems. This maintenance will allow us to implement necessary updates and improvements, ensuring that we continue to meet your expectations. We thank you for your patience and understanding as we work to improve our services. Your satisfaction is our top priority, and we are dedicated to providing you with a seamless and reliable experience.

Database Maintenance

Feb <var data-var='date'>23</var>, <var data-var='time'>22:00</var> UTC Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>23</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>23</var>, <var data-var='time'>03:27</var> UTC Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime. Appreciate if you could plan and make deposits before/after the following times: Tuesday, 24 February 2026 12.00 a.m. - 6.00 a.m. Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience. We will post an update once the maintenance has been completed. Thanks for your understanding. __ Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini. Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut: Selasa, 24 Februari 2026 12.00 a.m. - 6.00 a.m. Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan. Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan. Terima kasih atas kefahaman anda.

Feb <var data-var='date'>23</var>, <var data-var='time'>17:41</var> UTC Identified - Starting Tuesday, 24 February 2026 at 11:00 WIB, deposit services via Bank Transfer will be temporarily unavailable until further notice. During this period, customers will not be able to make deposits using the Bank Transfer method. To continue funding your account, please use GoPay, which remains fully operational. We apologise for any inconvenience this may cause and appreciate your understanding. Updates will be provided once deposit services via Bank Transfer are restored. Deposit melalui Bank Transfer Tidak Tersedia Sementara Mulai Selasa, 24 Februari 2026 pukul 11.00 WIB, layanan deposit melalui Bank Transfer tidak tersedia untuk sementara waktu hingga pemberitahuan lebih lanjut. Selama periode ini, pelanggan tidak dapat melakukan deposit menggunakan metode Bank Transfer. Untuk tetap melakukan deposit, silakan gunakan metode deposit GoPay, yang tetap beroperasi secara normal. Kami mohon maaf atas ketidaknyamanan yang mungkin ditimbulkan dan terima kasih atas pengertian Anda. Informasi terbaru akan kami sampaikan setelah layanan deposit melalui Bank Transfer kembali tersedia.

Is Luno down?

Luno status is UP

Lastest published events

Delayed AVAX staking reward payout

Planned maintenance on FPX instant deposit system in Malaysia

Public Holiday Reminder - Withdrawal Requests will take longer than usual in South Africa

Luno Services, Components and Regions

Recent Luno events

Delayed AVAX staking reward payout

Planned maintenance on FPX instant deposit system in Malaysia

Public Holiday Reminder - Withdrawal Requests will take longer than usual in South Africa

Planned maintenance on FPX instant deposit system in Malaysia

Orders and Markets Currently Unavailable

Delayed withdrawals in Kenya

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Is Luno down?

Luno status is UP

Lastest published events

Delayed AVAX staking reward payout

Planned maintenance on FPX instant deposit system in Malaysia

Public Holiday Reminder - Withdrawal Requests will take longer than usual in South Africa

Luno Services, Components and Regions

Recent Luno events

Delayed AVAX staking reward payout

Planned maintenance on FPX instant deposit system in Malaysia

Public Holiday Reminder - Withdrawal Requests will take longer than usual in South Africa

Planned maintenance on FPX instant deposit system in Malaysia

Orders and Markets Currently Unavailable

Delayed withdrawals in Kenya

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!