Oct <var data-var='date'> 6</var>, <var data-var='time'>18:00</var> UTC Completed - The scheduled maintenance has been completed. Oct <var data-var='date'> 6</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'> 5</var>, <var data-var='time'>08:57</var> UTC Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime. Appreciate if you could plan and make deposits before/after the following times: Wednesday, 7 October 2026 12.00 a.m. - 2.00 a.m. Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience. We will post an update once the maintenance has been completed. Thanks for your understanding. __ Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini. Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut: Rabu, 7 Oktober 2026 12.00 a.m. - 2.00 a.m. Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan. Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan. Terima kasih atas kefahaman anda.

Planned maintenance on FPX instant deposit system in Malaysia

Oct <var data-var='date'> 6</var>, <var data-var='time'>09:40</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'>15</var>, <var data-var='time'>14:13</var> UTC Update - Update: Fiat withdrawals restored for Kenyan customers Cryptocurrency withdrawals to external wallets remain available. Fiat withdrawals are now available for Kenyan customers. Fiat deposits remain unavailable for Kenyan customers at this time. Our team is working to resolve the remaining issue as quickly as possible. We'll update this page as soon as full service is restored. We apologise for the inconvenience. Jun <var data-var='date'>24</var>, <var data-var='time'>15:08</var> UTC Update - We are currently experiencing a disruption affecting deposits and withdrawals for our customers in Kenya. This issue stems from a technical challenge with our payment provider, and our team is actively collaborating with them to restore service as swiftly as possible. Thank you for your patience and understanding as we work to resolve this. Jun <var data-var='date'>10</var>, <var data-var='time'>11:50</var> UTC Update - Unfortunately the resolution detailed by the 3rd party has not been successful. We are now being quoted June 25th as a conclusive resolution date. We will continue to put pressure on the 3rd party for updates Again, we sincerely apologise for the inconvenience and appreciate your continued patience. Sends are still available. Jun <var data-var='date'> 5</var>, <var data-var='time'>06:58</var> UTC Update - Once again, we sincerely apologise for the delay in resolving this incident. Luno teams are working hard with our 3rd party in Kenya daily to get the issue resolved as a matter of urgency. We are hopeful that they will have a resolution by the end of the week. May <var data-var='date'>21</var>, <var data-var='time'>08:32</var> UTC Update - We are continuing to work with our payment provider within Kenya to resolve this issue as quickly as possible. We sincerely apologise for the disruption and appreciate you patience in this matter. May <var data-var='date'> 8</var>, <var data-var='time'>12:53</var> UTC Update - We are continuing to work with our payment provider within Kenya to resolve this issue as quickly as possible. We appreciate you patience and understanding in this matter May <var data-var='date'> 5</var>, <var data-var='time'>15:04</var> UTC Identified - We have identified an issue causing withdrawal processing in Kenya to be unsuccessful. Customers who attempt to withdraw funds from their Luno account in Kenya will see that it will fail. Unfortunately, the issue is with our payment provider, and we are working with them to solve this as quickly as possible. We appreciate your understanding in this matter.

Deposits Unavailable In Kenya

Oct <var data-var='date'> 5</var>, <var data-var='time'>06:28</var> UTC Resolved - We are no longer seeing deposits failing, and instant deposits are functioning as normal. We apologise for any inconvenience caused. Oct <var data-var='date'> 4</var>, <var data-var='time'>16:41</var> UTC Identified - We have identified an issue affecting FPX deposit failures for customers in Malaysia. This is happening intermittently We are actively working with our third-party provider to resolve this issue. If your deposit fails, please try again shortly or use an alternative deposit method. We will provide an update as soon as we have more information.

Intermittent FPX deposit failures in Malaysia

Oct <var data-var='date'> 1</var>, <var data-var='time'>18:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>30</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>30</var>, <var data-var='time'>00:28</var> UTC Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime. Appreciate if you could plan and make deposits before/after the following times: Thursday, 1 October 2026 12.00 a.m. - 6.00 a.m. Friday, 2 October 2026 12.00 a.m. - 2.00 a.m. Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience. We will post an update once the maintenance has been completed. Thanks for your understanding. __ Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini. Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut: Khamis, 1 Oktober 2026 12.00 a.m. - 6.00 a.m. Jumaat, 2 Oktober 2026 12.00 a.m. - 2.00 a.m. Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan. Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan. Terima kasih atas kefahaman anda.

Oct <var data-var='date'> 1</var>, <var data-var='time'>08:42</var> UTC Resolved - We have finished monitoring the systems to ensure continued stability, and all services are restored and functioning as normal. We appreciate your understanding and patience. Oct <var data-var='date'> 1</var>, <var data-var='time'>06:01</var> UTC Monitoring - The Luno Exchange is now fully restored and back online. Our maintenance work is complete, and all services are operating normally. We are actively monitoring the systems to ensure continued stability. Oct <var data-var='date'> 1</var>, <var data-var='time'>05:38</var> UTC Update - Our scheduled maintenance is taking a bit longer than originally planned. The Luno Exchange remains temporarily unavailable while our team works to safely bring all systems back online. Sep <var data-var='date'>30</var>, <var data-var='time'>07:48</var> UTC Identified - Luno will undergo scheduled database maintenance to perform essential infrastructure upgrades. This maintenance is necessary to ensure system integrity and continue providing optimal service to our customers. During this period, the Luno exchange will operate with limited functionality, and our Instant buy and sell service will be interrupted. Impact on Trading on the Exchange During the maintenance window, the exchange will be placed in Maintenance mode. This means: All trading is unavailable - you cannot place or cancel any orders on the exchange via the Website, Apps or API. Existing open orders will remain in the order book - they will not be cancelled. No new trades will be executed during this period. Impact on Instant Buy and Sell During the maintenance window, the buy/sell functionality on all platforms may be affected intermittently. This means: Instant buy and sell of fiat-crypto pairs will be unavailable during the maintenance window. Instant buy and sell of crypto-crypto pairs remain unaffected. Luno Pay may experience degraded performance or delays. What Still Works Although some functions may experience degraded performance during the migration: You can still access your account, view balances, and review transaction history. Deposits and withdrawals (fiat and crypto) remain available. Staking and unstaking continue to work. Wallet balance and transaction updates may be slightly delayed. Maintenance Schedule Start Date/Time: Oct 1, 2026 04:00 AM UTC End Date/Time: Oct 1, 2026 05:00 AM UTC Estimated Duration: 1 hour What You Need to Do Plan your transactional activities accordingly, taking into account the maintenance window and its timings. Consider completing any critical transactions before or after the maintenance period. Monitor our status page for real-time updates on the maintenance progress. We apologise for any inconvenience this may cause and appreciate your understanding as we work to improve our services. If you have any questions or concerns, please don't hesitate to contact our customer support team. Thank you for your continued trust and support.

Luno Exchange & Instant buy & sell Maintenance Period

Sep <var data-var='date'>30</var>, <var data-var='time'>09:51</var> UTC Identified - Kenyan customers are currently unable to make KES deposits or withdrawals. This is caused by an issue with our third-party payment provider, and we are working with them daily to restore service. What's affected: KES (fiat) deposits: unavailable KES (fiat) withdrawals: unavailable. Any attempt will fail. What's still working: Cryptocurrency sends to external wallets What you can do: If you need to move funds out of your account, you can withdraw your crypto to an external wallet. We're sorry for the disruption and the time this is taking. We'll update this page as soon as there is progress, and again once service is fully restored.

Fiat Deposits and Withdrawals Unavailable in Kenya

Sep <var data-var='date'>29</var>, <var data-var='time'>07:42</var> UTC Resolved - The incident is now fully resolved and all sends are processing normally. Previously stuck transactions have been successfully cleared, and we will continue to monitor the system closely. We apologise for any inconvenience and appreciate your patience. Sep <var data-var='date'>28</var>, <var data-var='time'>20:19</var> UTC Monitoring - A fix has been implemented and previously stuck sends have now been successfully processed. We will continue monitoring the system. Please note that some transactions may still experience slight delays depending on current Ethereum network gas fees and congestion. Sep <var data-var='date'>28</var>, <var data-var='time'>16:49</var> UTC Update - We have identified that this issue extends beyond USDT and is affecting withdrawals for all ETH-based coins. Customers may experience longer than usual processing times when attempting to withdraw ETH and any ERC-20 tokens. Our team continues to work on resolving this as a priority. Sep <var data-var='date'>28</var>, <var data-var='time'>16:14</var> UTC Identified - We have identified an issue affecting sends for USDT on the Ethereum (ETH) network. Some customers may experience longer than usual processing times when attempting to send USDT cryptocurrency. Our team is working on this as a priority and we will provide an update as soon as the issue is resolved.

Delays on ETH and ERC-20 tokens sends

Sep <var data-var='date'>27</var>, <var data-var='time'>22:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>27</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>25</var>, <var data-var='time'>03:47</var> UTC Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime. Appreciate if you could plan and make deposits before/after the following times: Monday, 28 September 2026 12.00 a.m. - 6.00 a.m. Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience. We will post an update once the maintenance has been completed. Thanks for your understanding. __ Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini. Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut: Isnin, 28 September 2026 12.00 a.m. - 6.00 a.m. Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan. Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan. Terima kasih atas kefahaman anda.

Sep <var data-var='date'>23</var>, <var data-var='time'>13:25</var> UTC Resolved - Issue has been resolved. ATOM Sends and Receives are now going through. Thank you for your patience. Sep <var data-var='date'>22</var>, <var data-var='time'>17:30</var> UTC Identified - We have identified an issue that is causing delays in our ATOM Sends and Receives. Some Customers will experience delays in Sending and Receiving ATOM due to a Network issue that we are experiencing. We are working to fix the issue as a priority. We apologise for the inconvenience.

Delayed ATOM Sends and Receives

Sep <var data-var='date'>22</var>, <var data-var='time'>17:27</var> UTC Resolved - The issue has been resolved, Customers are now able to view the price chart. Thank you for your patience Sep <var data-var='date'>22</var>, <var data-var='time'>06:33</var> UTC Identified - We are currently experiencing service degradation affecting the historical price chart. Customers will not be able to see the price chart for crypto markets as it is blank. We are working to fix the issue as a priority and we apologise for the inconvenience caused.

Issue With Our Prediction Market Price Chart

Sep <var data-var='date'>21</var>, <var data-var='time'>14:08</var> UTC Resolved - Issue has been resolved. Thank you for your patience Sep <var data-var='date'>19</var>, <var data-var='time'>07:47</var> UTC Identified - Customers will successfully place predictions but they will be unable to redeem their rewards. We are working to fix this issue as a priority. We apologise for the inconvenience caused.

Delays in Market Predictions Rewards Payouts

Sep <var data-var='date'>19</var>, <var data-var='time'>07:04</var> UTC Resolved - Issue has been resolved, we are no longer experiencing delays for XAUT Payouts. Thank you for your patience. Sep <var data-var='date'>18</var>, <var data-var='time'>20:21</var> UTC Identified - Customers are seeing delays in rewards payout for XAUT. We are working to fix this issue as a priority. We apologise for the inconvenience caused.

Delayed Rewards Payouts for XAUT

Sep <var data-var='date'>19</var>, <var data-var='time'>00:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>18</var>, <var data-var='time'>22:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>17</var>, <var data-var='time'>13:34</var> UTC Scheduled - Please be advised that one of our upstream network providers will be performing scheduled maintenance on 18 September 2026, from 22:00 to 00:00 WIB. As a result of this external maintenance, there will be a temporary delay in processing KYC verifications during this two-hour window. We apologise for any inconvenience this may cause and appreciate your patience while our partner completes these necessary updates.

Scheduled Maintenance: Temporary Delay in KYC Verifications in Indonesia

Sep <var data-var='date'>18</var>, <var data-var='time'>05:54</var> UTC Resolved - Prediction Markets is now fully resolved for ZA & NG customers. The asset naming issue has been fixed, and markets are displaying and functioning correctly. Thank you for your patience while we worked through this. Sep <var data-var='date'>17</var>, <var data-var='time'>15:11</var> UTC Update - Prediction Markets have been restored for ZA & NG customers. We are experiencing an issue with the naming of the assets. Please note the first cryptocurrency name you see is the name of the cryptocurrency you are able to make a prediction against. We're sorry for the disruption this has caused. A fix for the naming issue is in progress. This page will be updated once it's resolved. Sep <var data-var='date'>17</var>, <var data-var='time'>13:10</var> UTC Identified - No markets are currently listed on Prediction Markets for customers in South Africa and Nigeria, so no predictions can be placed. All other Luno products and services are operating normally. We're sorry for the disruption this has caused. We've identified the cause and are working on a fix. This page will be updated as we learn more.

Prediction Markets Unavailable For ZA & NG Customers

Sep <var data-var='date'>17</var>, <var data-var='time'>21:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>16</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>15</var>, <var data-var='time'>02:22</var> UTC Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime. Appreciate if you could plan and make deposits before/after the following times: Thursday, 17 September 2026 12.00 a.m. - 6.00 a.m. Friday, 18 September 2026 4:30 a.m - 5.00 a.m. Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience. We will post an update once the maintenance has been completed. Thanks for your understanding. __ Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini. Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut: Khamis, 17 September 2026 12.00 a.m. - 6.00 a.m. Jumaat, 18 September 2026 4.30 a.m. - 5.00 a.m. Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan. Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan. Terima kasih atas kefahaman anda.

Sep <var data-var='date'>17</var>, <var data-var='time'>00:44</var> UTC Resolved - Withdrawals are now being processed as scheduled. Thank you. Sep <var data-var='date'>15</var>, <var data-var='time'>10:21</var> UTC Identified - The 16th of September 2026 is a public holiday in Malaysia, during which banks do not process payments. This means any withdrawals from Luno that we send to the banks won’t be processed by them until 17th of September 2026. Please note that this only applies to MYR withdrawals. Crypto withdrawals are being processed as normal according to our service level agreements. Please view our full withdrawal schedule via the link below: https://www.luno.com/help/articles/11000022934 __ Notis Cuti Umum - Permintaan Pengeluaran akan mengambil tempoh yang lebih lama daripada biasa di Malaysia. 16hb September 2026 ialah cuti umum di Malaysia. Justeru itu, bank-bank tidak akan memproses apa-apa pembayaran pada tarikh ini. Sebarang pengeluaran daripada Luno yang dihantar ke pihak bank tidak akan diproses sehingga 17hb September 2026.

Public Holiday Reminder - Withdrawal Requests will take longer than usual in Malaysia

Sep <var data-var='date'>14</var>, <var data-var='time'>22:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>14</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>14</var>, <var data-var='time'>00:55</var> UTC Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime. Appreciate if you could plan and make deposits before/after the following times: Tuesday, 15 September 2026 12.00 a.m. - 6.00 a.m. Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience. We will post an update once the maintenance has been completed. Thanks for your understanding. __ Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini. Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut: Selasa, 15 September 2026 12.00 a.m. - 6.00 a.m. Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan. Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan. Terima kasih atas kefahaman anda.

Sep <var data-var='date'>14</var>, <var data-var='time'>08:02</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'>10</var>, <var data-var='time'>14:57</var> UTC Identified - Date: Thursday, 10 September 2026 Time: 10:00 PM – 11:00 PM (WAT) Expected downtime: 30–45 minutes What this means for you: During this window, you may experience brief disruptions to payments, including deposits, withdrawals, and related services. All pending transactions will be processed automatically once maintenance is complete — nothing will be lost. If possible, we recommend completing any payments before or after this window. We apologise for any inconvenience and will confirm here once maintenance is complete.

NG Withdrawal Delays Due To Scheduled Maintenance

Sep <var data-var='date'>12</var>, <var data-var='time'>22:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>12</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>11</var>, <var data-var='time'>05:59</var> UTC Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime. Appreciate if you could plan and make deposits before/after the following times: Sunday, 13 September 2026 12.00 a.m. - 6.00 a.m. Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience. We will post an update once the maintenance has been completed. Thanks for your understanding. __ Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini. Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut: Ahad, 13 September 2026 12.00 a.m. - 6.00 a.m. Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan. Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan. Terima kasih atas kefahaman anda.

Sep <var data-var='date'>11</var>, <var data-var='time'>14:29</var> UTC Resolved - Update: We are no longer seeing delays in balance updates for customers who use the exchange. We appreciate your patience and understanding in this matter. Sep <var data-var='date'>11</var>, <var data-var='time'>13:24</var> UTC Identified - Customers using the exchange and executing trades may see delays with their balance updates, which may cause customers who perform high-volume trading to experience disruptions with their trading due to the delays to balance updates. Customers who use Instant Buy and Sell will not be affected. We are working on this as a priority.

Exchange Balance update delays

Sep <var data-var='date'> 9</var>, <var data-var='time'>09:44</var> UTC Resolved - All systems are back to normal, and the backlog has been cleared. Your funds should now be fully visible in your account. Thank you for your patience. Sep <var data-var='date'> 3</var>, <var data-var='time'>11:18</var> UTC Monitoring - A fix has been implemented and the backlog has now cleared. Funds should be reflecting in accounts as expected. We're continuing to monitor the situation closely to ensure stability. Sep <var data-var='date'> 3</var>, <var data-var='time'>11:14</var> UTC Identified - We've identified an issue causing delays with FPX deposits. Our team is aware and working on a fix. We'll post an update once this is resolved. We apologise for any inconvenience and appreciate your patience.

Delayed FPX deposits in Malaysia

Sep <var data-var='date'> 7</var>, <var data-var='time'>22:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 7</var>, <var data-var='time'>05:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 7</var>, <var data-var='time'>04:38</var> UTC Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime. Appreciate if you could plan and make deposits before/after the following times: Tuesday, 8 September 2026 12.00 a.m. - 6.00 a.m. Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience. We will post an update once the maintenance has been completed. Thanks for your understanding. __ Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini. Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut: Selasa, 8 September 2026 12.00 a.m. - 6.00 a.m. Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan. Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan. Terima kasih atas kefahaman anda.

Sep <var data-var='date'> 7</var>, <var data-var='time'>02:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 2</var>, <var data-var='time'>06:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 2</var>, <var data-var='time'>05:52</var> UTC Scheduled - NOBU VA accounts will be unable to receive BI-FAST transfers during the scheduled maintenance period. Maintenance Period September 3, 2026, 00:00 WIB – September 7, 2026, 09:00 WIB Alternative Payment Methods You can still make deposits during this period using: - NOBU VA using Real-time Online (RTOL), RTGS, or Intrabank Transfer - GoPay Please use one of the available alternative payment methods during the maintenance period. Thank you for your understanding. __ Pemeliharaan Terjadwal: NOBU BI-FAST VA Akun VA NOBU tidak dapat menerima transfer melalui BI-FAST selama periode pemeliharaan terjadwal. Periode Pemeliharaan: 3 September 2026, pukul 00:00 WIB – 7 September 2026, pukul 09:00 WIB Metode Pembayaran Alternatif Selama periode ini, Anda tetap dapat melakukan deposit melalui: - NOBU VA menggunakan Real-time Online (RTOL), RTGS, atau Transfer Intrabank - GoPay Silakan gunakan salah satu metode pembayaran alternatif yang tersedia selama periode pemeliharaan. Terima kasih atas pengertian Anda.

Scheduled Maintenance: NOBU BI-FAST VA - Indonesia

Sep <var data-var='date'> 3</var>, <var data-var='time'>20:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 3</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 3</var>, <var data-var='time'>01:16</var> UTC Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime. Appreciate if you could plan and make deposits before/after the following times: Friday, 4 September 2026 12.00 a.m. - 6.00 a.m. Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience. We will post an update once the maintenance has been completed. Thanks for your understanding. __ Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini. Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut: Jumaat, 4 September 2026 12.00 a.m. - 6.00 a.m. Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan. Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan. Terima kasih atas kefahaman anda.

Sep <var data-var='date'> 2</var>, <var data-var='time'>15:11</var> UTC Resolved - This incident is fully resolved and transactions are processing again. We apologise for any inconvenience caused. Aug <var data-var='date'>28</var>, <var data-var='time'>20:36</var> UTC Monitoring - A fix has been successfully deployed, and transactions are now processing again. You may still notice some delays in processing times We’ll continue to monitor the situation closely and provide further updates if needed. Aug <var data-var='date'>28</var>, <var data-var='time'>12:02</var> UTC Identified - We are aware of intermittent FPX deposit failures for customers in Malaysia. We are actively working with our third-party provider to resolve this issue. If your deposit fails, please try again shortly or use an alternative deposit method. We will provide an update as soon as we have more information.

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