Jul <var data-var='date'> 7</var>, <var data-var='time'>09:56</var> UTC Resolved - We can no longer see any staking reward delays for DOT cryptocurrency. We appreciate your patience and understanding in this matter. Jul <var data-var='date'> 6</var>, <var data-var='time'>08:12</var> UTC Identified - We are currently experiencing a delay in the processing of DOT staking rewards. Customers who have staked DOT cryptocurrency will experience delayed reward payouts. We sincerely apologise for the inconvenience this causes. Our team is actively working on a fix

Delayed DOT Staking rewards

Jul <var data-var='date'> 5</var>, <var data-var='time'>22:00</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 5</var>, <var data-var='time'>06:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 5</var>, <var data-var='time'>05:50</var> UTC Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime. Appreciate if you could plan and make deposits before/after the following times: Monday, 6 July 2026 12.00 a.m. - 6.00 a.m. Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience. We will post an update once the maintenance has been completed. Thanks for your understanding. __ Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini. Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut: Isnin, 6 Julai 2026 12.00 a.m. - 6.00 a.m. Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan. Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan. Terima kasih atas kefahaman anda.

Planned maintenance on FPX instant deposit system in Malaysia

Jul <var data-var='date'> 4</var>, <var data-var='time'>17:49</var> UTC Resolved - The issue with delayed balance updates is fully resolved and all systems are operating normally. We apologise for any inconvenience. Jul <var data-var='date'> 3</var>, <var data-var='time'>18:39</var> UTC Monitoring - A fix has been implemented, and we are seeing order balances updating normally across the exchange. Any previously delayed funds are actively being processed and will reflect in your account. Our team will continue to monitor system performance closely to ensure full stability. Jul <var data-var='date'> 3</var>, <var data-var='time'>18:34</var> UTC Identified - We have identified the cause of this issue and are working on a fix. We hope to see this resolved soon and will provide updates as soon as possible. Jul <var data-var='date'> 3</var>, <var data-var='time'>17:57</var> UTC Investigating - We are currently investigating an issue causing delayed balance updates for some customers. We are working on this as a priority and will provide updates as soon as possible

Order Balance Update Delays

Jul <var data-var='date'> 4</var>, <var data-var='time'>01:00</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 1</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 1</var>, <var data-var='time'>02:46</var> UTC Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime. Appreciate if you could plan and make deposits before/after the following times: Thursday, 2 July 2026 12.00 a.m. - 6.00 a.m. Friday, 3 July 2026 12.00 a.m. - 6.00 a.m. Saturday, 4 July 2026 12.00 a.m. - 9.00 a.m. Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience. We will post an update once the maintenance has been completed. Thanks for your understanding. __ Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini. Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut: Khamis, 2 Julai 2026 12.00 a.m. - 6.00 a.m. Jumaat, 3 Julai 2026 12.00 a.m. - 6.00 a.m. Sabtu, 4 Julai 2026 12.00 a.m. - 9.00 a.m. Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan. Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan. Terima kasih atas kefahaman anda.

Jun <var data-var='date'>25</var>, <var data-var='time'>22:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>25</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>25</var>, <var data-var='time'>01:24</var> UTC Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime. Appreciate if you could plan and make deposits before/after the following times: Friday, 26 June 2026 12.00 a.m. - 6.00 a.m. Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience. We will post an update once the maintenance has been completed. Thanks for your understanding. __ Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini. Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut: Jumaat, 26 Jun 2026 12.00 a.m. - 6.00 a.m. Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan. Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan. Terima kasih atas kefahaman anda.

Jun <var data-var='date'>24</var>, <var data-var='time'>07:50</var> UTC Resolved - Update: We are no longer seeing any issues with sends for TRON/DOGE. Services are working as expected. We thank you for pateince and understanding in this matter. Jun <var data-var='date'>24</var>, <var data-var='time'>07:13</var> UTC Identified - We have identified an issue causing the cryptocurrencies of TRON and DOGE to be unable to be sent. Customers attempting to send these cryptocurrencies should receive an error. Buying and selling these cryptocurrencies are not affected. Our team is working on to fix this issue ASAP. Updates to follow

TRON and DOGE Sends are temporarily unavailable

Jun <var data-var='date'>23</var>, <var data-var='time'>08:24</var> UTC Resolved - Update: We are no longer seeing any delays for USDT. USDT send processing has returned to normal. We appreciate your patience and understanding in this matter. Jun <var data-var='date'>23</var>, <var data-var='time'>00:42</var> UTC Identified - We have identified an issue affecting sends for USDT. Some customers may experience longer than usual processing times when attempting to send USDT cryptocurrency. Our team is working on this as a priority.

Sends are delayed for USDT

Jun <var data-var='date'>21</var>, <var data-var='time'>00:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>20</var>, <var data-var='time'>09:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>20</var>, <var data-var='time'>08:54</var> UTC Scheduled - Please be advised that our banking partner will be conducting scheduled system maintenance on the deposits and withdrawal systems as per the below schedule: Start: 21st June 2026 @ 01:00 AM AEST End: 21st June 2026 @ 10:00 AM AEST This means both AUD deposits and withdrawals for Luno Australia will be temporarily unavailable until this maintenance is complete. Please note that this only applies to AUD transactions. In accordance with our service level agreements, crypto withdrawals continue to be processed as normal. Any pending AUD transactions will be processed shortly after completion.

[AUSTRALIA] Planned maintenance on system

Jun <var data-var='date'>20</var>, <var data-var='time'>22:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>20</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>19</var>, <var data-var='time'>04:26</var> UTC Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime. Appreciate if you could plan and make deposits before/after the following times: Sunday, 21 June 2026 12.00 a.m. - 6.00 a.m. Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience. We will post an update once the maintenance has been completed. Thanks for your understanding. __ Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini. Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut: Ahad, 21 Jun 2026 12.00 a.m. - 6.00 a.m. Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan. Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan. Terima kasih atas kefahaman anda.

Jun <var data-var='date'>20</var>, <var data-var='time'>05:48</var> UTC Resolved - The issue affecting deposits and withdrawals has been resolved, and all services are operating normally. We appreciate your patience and understanding while we worked to resolve this matter. Jun <var data-var='date'>19</var>, <var data-var='time'>18:50</var> UTC Monitoring - We are no longer seeing any delays with deposits and withdrawals, and services appear to be operating as expected. We will continue to monitor the situation closely to ensure stability. Jun <var data-var='date'>19</var>, <var data-var='time'>17:21</var> UTC Identified - We have identified an issue currently causing delays with deposits and withdrawals for our Nigerian customers. Unfortunately, this issue is on our payment providers' side; we are working with them to try to solve this as quickly as possible. We appreciate your understanding in this matter.

Delayed Deposits And Withdrawals in Nigeria

Jun <var data-var='date'>19</var>, <var data-var='time'>13:39</var> UTC Resolved - Toshi has returned to normal operation, and you should no longer encounter pop-up errors. We apologise for any inconvenience this may have caused and appreciate your patience. Jun <var data-var='date'>17</var>, <var data-var='time'>13:47</var> UTC Identified - Toshi is currently experiencing technical difficulties. If you encounter a pop-up error in the chat, please visit our Help Centre to contact support: https://guide.luno.com/hc/en Our team is actively working to resolve this issue, and we apologise for any inconvenience caused.

Intermittent Issues with Toshi

Jun <var data-var='date'>19</var>, <var data-var='time'>08:44</var> UTC Resolved - Following Monitoring, we can confirm the issue is resolved. Jun <var data-var='date'>15</var>, <var data-var='time'>10:58</var> UTC Monitoring - Update: We have implemented a fix for this issue and we are currently monitoring the results. Updates to follow Jun <var data-var='date'>15</var>, <var data-var='time'>08:36</var> UTC Identified - Update: We have identified an issue that may cause some of our customers to receive an error when attempting to send cryptocurrency. Customers who are experiencing this issue can use a workaround by using web browser instead of the app. Our team is working on this as a priority Jun <var data-var='date'>15</var>, <var data-var='time'>07:15</var> UTC Investigating - We are investigating an issue that may cause some of our customers to receive an error when attempting to send cryptocurrency. Our team is currently investigating the cause of this issue as a priority. Updates to follow.

Cryptocurrency sends intermittent error

Jun <var data-var='date'>18</var>, <var data-var='time'>21:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>18</var>, <var data-var='time'>06:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>18</var>, <var data-var='time'>05:51</var> UTC Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime. Appreciate if you could plan and make deposits before/after the following times: Friday, 19 June 2026 4.30 a.m. - 5.00 a.m. Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience. We will post an update once the maintenance has been completed. Thanks for your understanding. __ Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini. Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut: Jumaat, 19 Jun 2026 4.30 a.m. - 5.00 a.m. Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan. Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan. Terima kasih atas kefahaman anda.

Jun <var data-var='date'>18</var>, <var data-var='time'>12:51</var> UTC Resolved - The scheduled database maintenance was completed successfully with no issues. All systems are operational. We appreciate your patience and understanding. Jun <var data-var='date'>18</var>, <var data-var='time'>09:43</var> UTC Identified - We are committed to providing you with the best possible service and, as part of our ongoing efforts to maintain and enhance our infrastructure, we will be performing scheduled maintenance on our database systems. Schedule Date: 18 June 2026 Time: 9:45 to 14:00 UTC Impact on Service During this maintenance window, you may experience intermittent access to our services. While we strive to minimise any disruption, there could be short periods where our services are temporarily unavailable. We apologise for any inconvenience this may cause and appreciate your understanding as we work to improve our platform. Why This Maintenance is Necessary Regular maintenance is crucial for ensuring the reliability, security, and performance of our database systems. This maintenance will allow us to implement necessary updates and improvements, ensuring that we continue to meet your expectations. We thank you for your patience and understanding as we work to improve our services. Your satisfaction is our top priority, and we are dedicated to providing you with a seamless and reliable experience.

Scheduled Database Maintenance

Jun <var data-var='date'>18</var>, <var data-var='time'>01:19</var> UTC Resolved - Withdrawals are now being processed as scheduled. Thank you. Jun <var data-var='date'>16</var>, <var data-var='time'>08:38</var> UTC Identified - The 17th of June 2026 is a public holiday in Malaysia, during which banks do not process payments. This means any withdrawals from Luno that we send to the banks won’t be processed by them until 18th of June 2026. Please note that this only applies to MYR withdrawals. Crypto withdrawals are being processed as normal according to our service level agreements. Please view our full withdrawal schedule via the link below: https://guide.luno.com/hc/articles/11035601393565 __ Notis Cuti Umum - Permintaan Pengeluaran akan mengambil tempoh yang lebih lama daripada biasa di Malaysia. 17hb Jun 2026 ialah cuti umum di Malaysia. Sehubungan dengan itu, bank-bank tidak akan memproses sebarang pembayaran pada tarikh ini. Sebarang pengeluaran daripada Luno yang dihantar ke pihak bank tidak akan diproses sehingga 18hb Jun 2026.

Public Holiday Reminder - Withdrawal Requests will take longer than usual in Malaysia

Jun <var data-var='date'>12</var>, <var data-var='time'>22:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>12</var>, <var data-var='time'>05:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>12</var>, <var data-var='time'>04:10</var> UTC Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime. Appreciate if you could plan and make deposits before/after the following times: Saturday, 13 June 2026 12.00 a.m. - 6.00 a.m. Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience. We will post an update once the maintenance has been completed. Thanks for your understanding. __ Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini. Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut: Sabtu, 13 Jun 2026 12.00 a.m. - 6.00 a.m. Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan. Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan. Terima kasih atas kefahaman anda.

Jun <var data-var='date'> 9</var>, <var data-var='time'>09:56</var> UTC Resolved - Update: When staking ETH, the staking timeline delay will be communicated during that process. We appreciate your understanding in this matter. Feb <var data-var='date'>25</var>, <var data-var='time'>10:01</var> UTC Identified - Current Status: Customers initiating new ETH staking will experience a significantly longer "Pending" period before their stakes begin to accrue rewards. What Customers need to know: New Stakes: Due to high demand on the Ethereum network, the current activation queue is approximately 65–70 days. Your ETH will remain pending and only start accruing rewards when they reach the blockchain. Existing Stakes: If your ETH is already active, your rewards are unaffected and will continue to be paid out as usual. Unstaking: Unstaking requests are currently processing normally and are not affected by this entry queue. Unfortunately, this delay is a function of the Ethereum network protocol and is outside of Luno's direct control. We apologise for any inconvenience caused and appreciate your patience and understanding in this matter.

Ethereum (ETH) Staking Network Delay

Jun <var data-var='date'> 8</var>, <var data-var='time'>22:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 8</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 8</var>, <var data-var='time'>01:11</var> UTC Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime. Appreciate if you could plan and make deposits before/after the following times: Tuesday, 9 June 2026 12.00 a.m. - 6.00 a.m. Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience. We will post an update once the maintenance has been completed. Thanks for your understanding. __ Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini. Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut: Selasa, 9 Jun 2026 12.00 a.m. - 6.00 a.m. Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan. Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan. Terima kasih atas kefahaman anda.

Jun <var data-var='date'> 8</var>, <var data-var='time'>06:52</var> UTC Resolved - The issue affecting cryptocurrency sends and prediction markets has been resolved. A fix has been implemented, and we are no longer seeing delays. We apologise for any inconvenience caused and thank you for your patience. Jun <var data-var='date'> 7</var>, <var data-var='time'>11:38</var> UTC Monitoring - Update: We are no longer seeing delays but we are currently monitoring to make sure sends and prediction markets are working as intended. Jun <var data-var='date'> 7</var>, <var data-var='time'>11:31</var> UTC Update - Update: Customer market predictions may be delayed. Customer will experience send delays on Solana (SOL), TRON (TRX), Cardano (ADA), and Tether (USDT), and customer market predictions may be delayed in execution. Updates to follow Jun <var data-var='date'> 7</var>, <var data-var='time'>11:14</var> UTC Identified - We are currently experiencing send delays on Solana (SOL), TRON (TRX), Cardano (ADA), and Tether (USDT). Crypto sends are processing but may take longer than usual. Funds remain safe, and our team is actively working to resolve the issue. Our team is working on this as a priority

Crypto Send Delay for certain coins

Jun <var data-var='date'> 8</var>, <var data-var='time'>06:03</var> UTC Resolved - Hi Everyone, Customers are now successfully receiving their AVAX rewards. Thank you all for your patience while we resolved this. Jun <var data-var='date'> 5</var>, <var data-var='time'>14:57</var> UTC Investigating - We are currently experiencing a delay in the processing of AVAX staking rewards. We sincerely apologise for the inconvenience this causes. Our team is actively working on a fix

Delayed AVAX Staking Rewards

Jun <var data-var='date'> 8</var>, <var data-var='time'>00:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 7</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 5</var>, <var data-var='time'>02:37</var> UTC Scheduled - Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime. Appreciate if you could plan and make deposits before/after the following times: Monday, 8 June 2026 12.00 a.m. - 8.00 a.m. Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience. We will post an update once the maintenance has been completed. Thanks for your understanding. __ Rancangan penyelenggaraan pada sistem deposit segera FPX di Malaysia Ingin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini. Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut: Isnin, 8 Jun 2026 12.00 a.m. - 8.00 a.m. Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan. Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan. Terima kasih atas kefahaman anda.

Jun <var data-var='date'> 7</var>, <var data-var='time'>01:54</var> UTC Resolved - Thank you, everyone, for your patience. This issue has now been resolved. Jun <var data-var='date'> 7</var>, <var data-var='time'>01:06</var> UTC Identified - We have identified an issue causing internal errors on the exchange, which is currently affecting transactions processing. Our team is actively working on a fix to restore full functionality. We sincerely apologise for the inconvenience and will provide another update as soon as possible.

Exchange Not Posting Orders

Jun <var data-var='date'> 5</var>, <var data-var='time'>21:08</var> UTC Resolved - Orders are now executing on the exchange. Issue resolved. Jun <var data-var='date'> 5</var>, <var data-var='time'>20:07</var> UTC Update - We are continuing to work on a fix for this issue. Jun <var data-var='date'> 5</var>, <var data-var='time'>19:55</var> UTC Identified - We are currently experiencing an issue affecting the Luno exchange. Luno customers using the exchange and using Luno API will experience delays with their trade execution and balance updates if trades are executed.

Exchange Trades and Balance Update Delays

Jun <var data-var='date'> 5</var>, <var data-var='time'>19:15</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'> 5</var>, <var data-var='time'>17:02</var> UTC Identified - We are currently experiencing an issue with ETH sends not processing. Rest assured, our team is actively working on fixing this as a matter of priority. We sincerely apologise for the inconvenience this causes and appreciate your patience.

ETH Crypto Sends

Jun <var data-var='date'> 3</var>, <var data-var='time'>07:00</var> UTC Resolved - Update: We are no longer seeing deposit delays for Indonesian customers. We appreciate your understanding in this matter. Jun <var data-var='date'> 3</var>, <var data-var='time'>06:55</var> UTC Identified - We have identified an issue causing delays with deposits in Indonesia. Customers attempting to deposit in Indonesia may experience slower-than-usual deposit times. Unfortunately, this issue is with our 3rd-party banking provider and we are working to try and resolve it as soon as possible We appreciate your understanding in this matter.

Is Luno down?

Luno status is UP

Lastest published events

Delayed DOT Staking rewards

Planned maintenance on FPX instant deposit system in Malaysia

Order Balance Update Delays

Luno Services, Components and Regions

Recent Luno events

Delayed DOT Staking rewards

Planned maintenance on FPX instant deposit system in Malaysia

Order Balance Update Delays

Planned maintenance on FPX instant deposit system in Malaysia

Planned maintenance on FPX instant deposit system in Malaysia

TRON and DOGE Sends are temporarily unavailable

Get your FREE account now,
5 monitors included!

Is Luno down?

Luno status is UP

Lastest published events

Delayed DOT Staking rewards

Planned maintenance on FPX instant deposit system in Malaysia

Order Balance Update Delays

Luno Services, Components and Regions

Recent Luno events

Delayed DOT Staking rewards

Planned maintenance on FPX instant deposit system in Malaysia

Order Balance Update Delays

Planned maintenance on FPX instant deposit system in Malaysia

Planned maintenance on FPX instant deposit system in Malaysia

TRON and DOGE Sends are temporarily unavailable

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!