Sep <var data-var='date'>28</var>, <var data-var='time'>16:35</var> CEST Resolved - This incident has been resolved. Sep <var data-var='date'>28</var>, <var data-var='time'>02:23</var> CEST Monitoring - Since 00:05 UTC, all services in our Frankfurt location are fully reachable again. The cause was the failure of a routing engine in one of our core routers. The redundant routing engine took over automatically. During the switchover, the reachability of our Frankfurt network was affected between approx. 23:52 and 00:05 UTC. The network is currently running stably on the redundant routing engine. We are working on restoring the failed component and are continuing to monitor the situation closely. We will provide a further update once full redundancy has been restored. Sep <var data-var='date'>28</var>, <var data-var='time'>01:52</var> CEST Investigating - We are currently experiencing network issues which affect the reachability of our network located in Frankfurt. We will provide updates on this statuspage as soon as possible.

Network issues at Frankfurt location

Sep <var data-var='date'>21</var>, <var data-var='time'>13:45</var> CEST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>21</var>, <var data-var='time'>13:30</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>18</var>, <var data-var='time'>15:00</var> CEST Scheduled - The authentication service of the Cloud (login.lumaserv.cloud) will undergo maintenance. The Cloud API will be unavailable for a short amount of time during the restart of the service.

Maintenance on the authentication service of the Cloud API

Sep <var data-var='date'> 1</var>, <var data-var='time'>19:00</var> CEST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 1</var>, <var data-var='time'>18:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 1</var>, <var data-var='time'>12:18</var> CEST Scheduled - We will perform firmware upgrades on our edge devices. BGP sessions will be gracefully shut down prior to the upgrades, allowing traffic to be automatically rerouted through other upstreams. Additionally, we will carry out maintenance work on our internal network infrastructure. During the maintenance window, brief interruptions to the availability of private VM networks may occur. This may affect all internal networks attached to virtual machines.

Network Maintenance Core & Hypervisors

Aug <var data-var='date'>31</var>, <var data-var='time'>22:00</var> CEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>31</var>, <var data-var='time'>21:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>31</var>, <var data-var='time'>20:40</var> CEST Scheduled - We will be performing hypervisor updates during the stated window. Virtual machines will be live-migrated between hosts; no downtime is expected. Brief periods of slightly increased latency may occur during migration. No action is required on your part.

Hypervisor Updates

Aug <var data-var='date'>20</var>, <var data-var='time'>19:00</var> CEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>20</var>, <var data-var='time'>18:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>19</var>, <var data-var='time'>19:00</var> CEST Scheduled - As part of our ongoing network optimizations and hardware relocation to our new datacenter capacities, we will be performing a scheduled routing change on several VLANs. We do not anticipate any service disruptions. The services are expected to remain reachable throughout the work. In the unlikely event of a brief interruption, we will post updates here. This is a follow up to the maintenance we've done in june.

Scheduled Routing Adjustment – VLAN (NicAPI and Reseller-Interface)

Aug <var data-var='date'>19</var>, <var data-var='time'>00:00</var> CEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>18</var>, <var data-var='time'>21:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>18</var>, <var data-var='time'>18:10</var> CEST Scheduled - We are expanding our core network infrastructure to further improve capacity and resilience. During this maintenance, you may experience brief periods of packet loss or intermittent connectivity.

Upgrade of our core network infrastructure

Aug <var data-var='date'>11</var>, <var data-var='time'>22:01</var> CEST Resolved - We have been informed that the incident is resolved since 9.06pm. Aug <var data-var='date'>11</var>, <var data-var='time'>19:30</var> CEST Investigating - Our upstream provider at our Zurich cloud environment, has confirmed network issues. They are currently investigating and we will provide updates as soon as available here. Link to our upstream‘s status page: https://status.nine.ch/

Zurich: Network Connectivity Issues

Aug <var data-var='date'> 7</var>, <var data-var='time'>09:15</var> CEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 7</var>, <var data-var='time'>09:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 6</var>, <var data-var='time'>13:22</var> CEST Scheduled - The authentication service of the Cloud (login.lumaserv.cloud) will undergo maintenance. The Cloud API will be unavailable for a short amount of time during the restart of the service.

Jul <var data-var='date'>30</var>, <var data-var='time'>18:50</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>30</var>, <var data-var='time'>18:30</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>30</var>, <var data-var='time'>18:25</var> CEST Scheduled - We'll be decomissioning upstream AS6830 (Liberty Global). No interruption is to be expected, the traffic will be rerouted to other upstreams.

Decomission AS6830 (Liberty Global)

Jul <var data-var='date'>22</var>, <var data-var='time'>19:15</var> CEST Resolved - The incident has been fully resolved. Jul <var data-var='date'>22</var>, <var data-var='time'>12:00</var> CEST Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'>22</var>, <var data-var='time'>11:20</var> CEST Investigating - We are currently investigating this issue.

Packet Loss on certain hypervisors

Jul <var data-var='date'>13</var>, <var data-var='time'>20:30</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>13</var>, <var data-var='time'>19:53</var> CEST Update - We haven't run into any issues, but the maintenance is taking longer than expected. Jul <var data-var='date'>13</var>, <var data-var='time'>19:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>13</var>, <var data-var='time'>16:50</var> CEST Scheduled - We will be performing maintenance work on our internal networks. During the maintenance window, brief disruptions to the availability of private VM networks may occur. This affects all the internal networks attached to VM‘s.

Upgrade of private networks on VM‘s

Jun <var data-var='date'>30</var>, <var data-var='time'>01:00</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>29</var>, <var data-var='time'>19:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>29</var>, <var data-var='time'>18:54</var> CEST Scheduled - We'll migrate VMs to other hypervisors to rearrange physical devices. In rare cases a reboot of VMs could occur.

Rearragement of physical devices

Jun <var data-var='date'>23</var>, <var data-var='time'>18:40</var> CEST Resolved - During scheduled maintenance on our network infrastructure on Jun 23, 2026, one of our edge routers in Frankfurt (FRA) became temporarily unavailable by a software overload. This caused a network interruption of approximately one minute, until the second edge router fully took over the routing and connectivity was restored. Although the maintenance was announced, no service impact was expected. The disturbance was briefly wider than the announced scope, affecting connectivity for most of services in the Frankfurt location rather than only the one announced VLAN. We stopped the change immediately and have paused the remaining maintenance while we review the underlying causes, so the work can be completed reliably. We apologize for the any circumstances.

Brief network disturbance in Frankfurt (FRA) during scheduled maintenance

Jun <var data-var='date'>23</var>, <var data-var='time'>18:31</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>23</var>, <var data-var='time'>17:46</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>23</var>, <var data-var='time'>17:45</var> CEST Scheduled - As part of our ongoing network optimizations and hardware relocation to our new datacenter capacities, we will be performing a scheduled routing change on several VLANs. We do not anticipate any service disruptions. The services are expected to remain reachable throughout the work. In the unlikely event of a brief interruption, we will post updates here.

Jun <var data-var='date'>23</var>, <var data-var='time'>09:15</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>23</var>, <var data-var='time'>09:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>22</var>, <var data-var='time'>16:45</var> CEST Scheduled - The authentication service of the Cloud (login.lumaserv.cloud) will undergo maintenance. The Cloud API will be unavailable for a short amount of time during the restart of the service.

Jun <var data-var='date'>19</var>, <var data-var='time'>14:36</var> CEST Resolved - The issue was caused by unstable firmware on the core router of one of our upstream providers. The firmware has now been updated, and the routes have been returned to their previous state. Jun <var data-var='date'>19</var>, <var data-var='time'>11:46</var> CEST Identified - We have identified packet loss to one of our upstream providers, routes have been switched. We will be monitoring the situation.

Upstream packet loss

Jun <var data-var='date'>17</var>, <var data-var='time'>23:30</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>17</var>, <var data-var='time'>19:30</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>17</var>, <var data-var='time'>18:05</var> CEST Scheduled - We'll be moving CEPH and GPU nodes. No impact is expected.

Jun <var data-var='date'>15</var>, <var data-var='time'>23:00</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>15</var>, <var data-var='time'>19:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>15</var>, <var data-var='time'>17:12</var> CEST Scheduled - We'll be moving CEPH and GPU nodes. No impact is expected.

Jun <var data-var='date'>15</var>, <var data-var='time'>20:00</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>15</var>, <var data-var='time'>19:01</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>15</var>, <var data-var='time'>17:19</var> CEST Scheduled - We will move the cross-connects of upstreams/peers. BGP sessions will be shut down gracefully beforehand, after which traffic will be automatically rerouted to other upstreams.

Network Maintenance

Jun <var data-var='date'> 9</var>, <var data-var='time'>22:30</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 9</var>, <var data-var='time'>18:30</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 9</var>, <var data-var='time'>14:17</var> CEST Scheduled - We'll migrate VMs to other hypervisors to rearrange physical devices. In rare cases a reboot of VMs could occur.

May <var data-var='date'>29</var>, <var data-var='time'>21:00</var> CEST Completed - The scheduled maintenance has been completed. May <var data-var='date'>29</var>, <var data-var='time'>16:26</var> CEST Update - The network issue has been resolved and the storage infrastructure (CEPH) is fully available again. May <var data-var='date'>29</var>, <var data-var='time'>15:48</var> CEST Update - We are currently experiencing network issues which affect the availability of the storage infrastructure (CEPH). Investigations are already underway and we will provide updates shortly. May <var data-var='date'>29</var>, <var data-var='time'>14:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>29</var>, <var data-var='time'>13:51</var> CEST Scheduled - We'll migrate VMs to other hypervisors to rearrange physical devices. In rare cases a reboot of VMs could occur.

May <var data-var='date'>27</var>, <var data-var='time'>01:00</var> CEST Completed - The scheduled maintenance has been completed. May <var data-var='date'>26</var>, <var data-var='time'>22:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>26</var>, <var data-var='time'>15:52</var> CEST Scheduled - We'll migrate VMs to other hypervisors to rearrange physical devices. In rare cases a reboot of VMs could occur.

Rearrangement of physical devices

May <var data-var='date'>26</var>, <var data-var='time'>23:00</var> CEST Completed - The scheduled maintenance has been completed. May <var data-var='date'>26</var>, <var data-var='time'>22:01</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>26</var>, <var data-var='time'>13:21</var> CEST Scheduled - We'll be upgrading our Hetzner PNI port to 100 Gbit. We don't expect any downtime.

Hetzner PNI Upgrade

May <var data-var='date'>14</var>, <var data-var='time'>03:00</var> CEST Completed - The scheduled maintenance has been completed. May <var data-var='date'>14</var>, <var data-var='time'>00:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>12</var>, <var data-var='time'>16:56</var> CEST Scheduled - We will be performing maintenance work on our internal networks during the night from Wednesday to Thursday. During the maintenance window, brief disruptions to the availability of private VM networks may occur. This affects all the internal networks attached to VM‘s. The maintenance will take a maximum of three hours. We will update the progress accordingly.

May <var data-var='date'> 6</var>, <var data-var='time'>09:35</var> CEST Resolved - This incident has been resolved. May <var data-var='date'> 5</var>, <var data-var='time'>23:41</var> CEST Identified - The DENIC is currently experiencing a major issue causing all .de Domains to become unresolvable after dns caches run out. DENIC Statuspage: https://status.denic.de/pages/incident/592577eab611ce1e0d00046f/69fa60ef9d12f5057a974f38

Is LUMASERV down?

LUMASERV status is UP

Lastest published events

Network issues at Frankfurt location

Maintenance on the authentication service of the Cloud API

Network Maintenance Core & Hypervisors

LUMASERV Services, Components and Regions

Recent LUMASERV events

Network issues at Frankfurt location

Maintenance on the authentication service of the Cloud API

Network Maintenance Core & Hypervisors

Hypervisor Updates

Scheduled Routing Adjustment – VLAN (NicAPI and Reseller-Interface)

Upgrade of our core network infrastructure