Aug <var data-var='date'>17</var>, <var data-var='time'>20:08</var> CDT Resolved - This incident has been resolved. Aug <var data-var='date'>17</var>, <var data-var='time'>17:22</var> CDT Identified - Data is currently delayed in being displayed within your accounts. We have identified what has caused the delay and once resolved, all data will be accessible within your account as it is reprocessed.

Data Accessibility Delay

Aug <var data-var='date'>14</var>, <var data-var='time'>11:00</var> CDT Resolved - This incident has been resolved. Aug <var data-var='date'>14</var>, <var data-var='time'>09:58</var> CDT Identified - We are currently undergoing some maintenance which has caused the app to be unavailable. We plan to have access restored shortly. Apologies for the inconvenience.

Login Access

Mar <var data-var='date'>16</var>, <var data-var='time'>21:26</var> CDT Resolved - All updates have been completed and Visitors Table is back live. No data was lost during this time. Thanks for your patience. Mar <var data-var='date'>16</var>, <var data-var='time'>17:15</var> CDT Identified - We’re making some updates to the Visitor Table, so it’s taking a quick breather and is currently offline. The rest of the app is running smoothly! Thanks for your patience while we polish things up—we’ll have it back for you shortly.

Visitor Table Unavailable

Feb <var data-var='date'>19</var>, <var data-var='time'>20:54</var> CST Resolved - All data is caught back up and all data processing is back to normal. Feb <var data-var='date'>19</var>, <var data-var='time'>12:00</var> CST Identified - We’re currently experiencing a lag in data ingestion. Recordings and dashboard updates may be delayed, but no data is being lost. Thanks for your patience while we get things back up to speed.

Delayed data ingestion

Jan <var data-var='date'> 7</var>, <var data-var='time'>17:15</var> CST Resolved - All data has now been processed and is up to date. We appreciate your patience through the delay. Jan <var data-var='date'> 7</var>, <var data-var='time'>15:58</var> CST Identified - We’ve identified an issue affecting the speed at which incoming data appears in some accounts. We are actively working on a resolution. Please be aware that once the service is restored, it may take some time for all data to "catch up" and appear in your dashboard. Thanks for bearing with us.

Delay in data processing

Jul <var data-var='date'> 1</var>, <var data-var='time'>17:31</var> CDT Resolved - Data ingestion is back to flowing as expected and no data was lost during the delay. Apologies for any inconvenience caused during this time. Jul <var data-var='date'> 1</var>, <var data-var='time'>16:04</var> CDT Investigating - We’re currently experiencing a delay in processing incoming event data due to a backup in our data ingestion pipeline. As a result, some real-time data (like session activity or analytics events) may be delayed by up to 6 hours. Our team is investigating the issue and is actively working to reduce the backlog and restore normal processing speeds. We’ll provide updates here as we make progress.

Data ingestion delays

Jun <var data-var='date'>15</var>, <var data-var='time'>05:15</var> CDT Resolved - Our team performed an update to continue to provide fast, reliable and secure storage of data. This update has been completed successfully and all is back up and running as expected.

Cloud Provider Update

Jun <var data-var='date'>12</var>, <var data-var='time'>16:33</var> CDT Resolved - Our cloud provider is back up and running. All features should be working as expected. Please reach out if you are still experiencing any issues with the app. Jun <var data-var='date'>12</var>, <var data-var='time'>14:05</var> CDT Identified - Due to an outage with our cloud provider, recordings are not currently available to play. We will update this as soon as all is back and running as expected.

Recordings Playback Outage

Jan <var data-var='date'>18</var>, <var data-var='time'>08:16</var> CST Resolved - All tracking is back up to usual and all visitors will be displayed in your dashboard as expected. Jan <var data-var='date'>18</var>, <var data-var='time'>06:40</var> CST Identified - We have identified the issue and are working on resolving it. We should have everything tracking and loading as expected once the issue has been resolved and will update as soon as that is completed.

Data not loading in

Nov <var data-var='date'> 7</var>, <var data-var='time'>08:20</var> CST Resolved - All tracking has been restored and data will populate in your account for visits to the site moving forward. Nov <var data-var='date'> 7</var>, <var data-var='time'>00:00</var> CST Identified - We have identified an issue that is cause any new visitor data from being added to the account. We are working to resolve this issue and will make sure to provide updates as soon as it is resolved. You will not seeing any new visitor data come into recordings, heatmaps, funnels, etc. until this is resolved.

New data delayed

Sep <var data-var='date'> 5</var>, <var data-var='time'>10:12</var> CDT Resolved - This incident has been resolved. Data from 4AM - 7AM CST on 09/04/2024 is not recoverable. Sep <var data-var='date'> 5</var>, <var data-var='time'>09:23</var> CDT Update - We are continuing to monitor for any further issues. Sep <var data-var='date'> 4</var>, <var data-var='time'>14:05</var> CDT Monitoring - A fix has been implemented and we are monitoring the situation. At this time, most all data should now be accessible and there may be a few hour window around 4 to 7 am CST that we are still working on updating. All other recordings, including new recordings should play as expected. Sep <var data-var='date'> 4</var>, <var data-var='time'>06:00</var> CDT Investigating - Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. No data has been lost and the system should be caught up shortly.

Data Processing Delays - Reporting Tools Affected

Apr <var data-var='date'>11</var>, <var data-var='time'>11:09</var> CDT Resolved - Integrations connectivity has been restored and all features are accessible at this time. P Apr <var data-var='date'>10</var>, <var data-var='time'>16:35</var> CDT Investigating - We are currently experiencing intermittent outages with our connections to 3rd parties. This can effect the ability to install/activate plugins, track/record visits and events and anything else related to the integration. We will continue to update as we make progress on resolving this issue.

Failed connection with 3rd parties

Dec <var data-var='date'>21</var>, <var data-var='time'>07:51</var> CST Resolved - The issue has been resolved. We identified that this did only effect a few accounts and those accounts should now be tracking visitors as normal again. Please reach out to support with any questions. Dec <var data-var='date'>21</var>, <var data-var='time'>05:30</var> CST Identified - There are some accounts having issues collecting data. We have identified the issue and are working to resolve this right away.

Issues with capturing data

Nov <var data-var='date'> 2</var>, <var data-var='time'>17:11</var> CDT Resolved - All data is now caught up and there should be no further delays in display of the data. Nov <var data-var='date'> 2</var>, <var data-var='time'>15:10</var> CDT Monitoring - There are some accounts where your data may not be available for a short amount of time. All data is still being collected and will appear as soon as an update to our data provider is completed. This should take an hour or two at most.

Data Not Available

Jul <var data-var='date'>19</var>, <var data-var='time'>13:25</var> CDT Resolved - This incident has been resolved. Jul <var data-var='date'>19</var>, <var data-var='time'>10:25</var> CDT Monitoring - The update has been completed and any missing data will be backfilled over the coming hours. Please reach out with any questions or concerns at this time. Jul <var data-var='date'>19</var>, <var data-var='time'>06:02</var> CDT Identified - We are making some updates to our database which may cause data from the past few days to not display right away. All data will be backfilled as soon as this update is completed.

Visitor Session Playback Delay

Jul <var data-var='date'>15</var>, <var data-var='time'>18:39</var> CDT Resolved - The data is finishing backfilling and is available to review within all accounts. Jul <var data-var='date'>15</var>, <var data-var='time'>09:20</var> CDT Monitoring - An update has been implemented to resolve the issue and data will slowly start to populate back in over the coming hours. We will update this as soon as data collection is caught back up. Jul <var data-var='date'>15</var>, <var data-var='time'>02:30</var> CDT Investigating - We are currently experiencing a delay in new recording data showing within the account. We are working on resolving this issue and will provide an update shortly.

Recording Data Delayed

Jun <var data-var='date'>26</var>, <var data-var='time'>16:15</var> CDT Resolved - This incident has been resolved. Jun <var data-var='date'>26</var>, <var data-var='time'>14:22</var> CDT Update - We are continuing to work on a fix for this issue. Jun <var data-var='date'>26</var>, <var data-var='time'>14:08</var> CDT Identified - We are experiencing delays with data loading throughout the app. We have identified the cause, and should have all systems back up and running shortly. We'll update this page with additional information as it becomes available. Thank you for your understanding and patience.

App Status

May <var data-var='date'>15</var>, <var data-var='time'>11:09</var> CDT Resolved - We have resolved the latency issues and access to the app should be fully operational. May <var data-var='date'>15</var>, <var data-var='time'>08:17</var> CDT Identified - We have identified latency issues with accessing accounts on Lucky Orange. We are working to resolve the issue and will provide updates as we have them.

Account Access

Apr <var data-var='date'>19</var>, <var data-var='time'>22:00</var> CDT Resolved - This incident has been resolved. Apr <var data-var='date'>19</var>, <var data-var='time'>19:00</var> CDT Identified - Shopify is currently experiencing an outage with their payment gateway that is preventing merchants from upgrading to paid plans on apps. This is preventing any Lucky Orange customers that use the Shopify app from upgrading at this time. Shopify is diligently looking into this and we will provide an update as soon as this is resolved.

Shopify Payment Issues

Apr <var data-var='date'>14</var>, <var data-var='time'>09:35</var> CDT Resolved - We have resolved any delays that were occurring within the app and all is back up and running. Thanks for your patience Apr <var data-var='date'>14</var>, <var data-var='time'>07:00</var> CDT Investigating - We are experiencing delays with data loading throughout the app. We are investigating what is causing the issue and will provide updates as soon as we have identified and resolved what is causing this display issue to occur.

Slow response with data delays within app

Mar <var data-var='date'>30</var>, <var data-var='time'>07:59</var> CDT Resolved - All is back to normal and the update has been completed. Have a wonderful day and thanks again for your patience. Mar <var data-var='date'>30</var>, <var data-var='time'>07:03</var> CDT Monitoring - The maintenance has been completed and are slowly opening access back up to the app. We will continue to monitor performance as access is restored. We appreciate your patience. Mar <var data-var='date'>30</var>, <var data-var='time'>06:04</var> CDT Update - We are almost done with the system updates and should have access restored shortly. Thanks again for your patience and please reach out to support@luckyorange.com with any additional questions. Mar <var data-var='date'>30</var>, <var data-var='time'>00:41</var> CDT Identified - Maintenance is ongoing and we will continue to provide updates here as access becomes restored. Mar <var data-var='date'>29</var>, <var data-var='time'>23:00</var> CDT Investigating - We are currently performing an update that will prevent our customers from having the ability to login to the Lucky Orange app. These updates will take a few hours and we will provide updates as soon as access has been restored. Thank you for your patience.

Access to Lucky Orange

Jan <var data-var='date'>10</var>, <var data-var='time'>10:30</var> CST Resolved - The updates have been completed and everything is operating as expected. We will continue to monitor and provide updates, as needed, moving forward. Jan <var data-var='date'>10</var>, <var data-var='time'>09:04</var> CST Investigating - We are making some updates to enhance performance of these features. There may be instances over the next few days where connection to the app is inconsistent. We appreciate your patience as we perform these updates.

Real-time, live view, chat presence

Jan <var data-var='date'> 9</var>, <var data-var='time'>11:23</var> CST Resolved - All access has been restored. We appreciate your patience and please reach out to support at support@luckyorange.com if you continue to have trouble accessing your account. Jan <var data-var='date'> 9</var>, <var data-var='time'>10:51</var> CST Update - The updates are taking a bit longer than expected, we will make sure to update everyone as soon as access is restored. Thanks for your patience. Jan <var data-var='date'> 9</var>, <var data-var='time'>10:35</var> CST Investigating - We are currently restarting a few of our services and access to the app may be down momentarily. We will let you know as soon as access has been fully restored.

Access to Lucky Orange App

Dec <var data-var='date'> 6</var>, <var data-var='time'>17:20</var> CST Resolved - All systems are fully operational and we have put tests in place to catch this issue in case it occurs again in the future. Dec <var data-var='date'> 6</var>, <var data-var='time'>16:47</var> CST Monitoring - All log in access has been restored. We are monitoring to make sure no furhter updates are needed. Dec <var data-var='date'> 6</var>, <var data-var='time'>15:29</var> CST Investigating - We are currently investigating the issue causing customers to not have the ability to login to the Lucky Orange app. We will provide updates as soon as they are available.

Log in temporarily unavailable

Dec <var data-var='date'> 6</var>, <var data-var='time'>17:19</var> CST Resolved - Heatmaps are again operational and will launch again without issue. Dec <var data-var='date'> 6</var>, <var data-var='time'>16:49</var> CST Investigating - The ability to render heatmaps is currently stalling for some users. We are looking in to this issue and will update once we have more information.

Is Lucky Orange down?

Lucky Orange status is UP

Lastest published events

Data Accessibility Delay

Login Access

Visitor Table Unavailable

Lucky Orange Services, Components and Regions

Recent Lucky Orange events

Data Accessibility Delay

Login Access

Visitor Table Unavailable

Delayed data ingestion

Delay in data processing

Data ingestion delays