THIS IS A SCHEDULED EVENT Apr <var data-var='date'>9</var>, <var data-var='time'>21:00</var> - <var data-var='time'>22:00</var> EDTApr <var data-var='date'> 1</var>, <var data-var='time'>10:20</var> EDT Scheduled - During this time we will be rolling out updates to the Broker, which will cause connected devices to disconnect and reconnect, possibly multiple times.

Broker Maintenance

Mar <var data-var='date'> 3</var>, <var data-var='time'>20:37</var> EST Completed - The scheduled maintenance has been completed.Mar <var data-var='date'> 3</var>, <var data-var='time'>20:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>25</var>, <var data-var='time'>10:10</var> EST Scheduled - During this time we will be rolling out updates to the Broker, which will cause connected devices to disconnect and reconnect, possibly multiple times.

Jan <var data-var='date'>29</var>, <var data-var='time'>21:14</var> EST Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>29</var>, <var data-var='time'>20:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>20</var>, <var data-var='time'>13:01</var> EST Scheduled - During this time we will be rolling out updates to the Broker, which will cause connected devices to disconnect and reconnect, possibly multiple times.

Dec <var data-var='date'>11</var>, <var data-var='time'>22:00</var> EST Completed - The scheduled maintenance has been completed.Dec <var data-var='date'>11</var>, <var data-var='time'>21:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec <var data-var='date'> 9</var>, <var data-var='time'>09:03</var> EST Scheduled - During this time we will be rolling out updates to the Broker, which will cause connected devices to disconnect and reconnect, possibly multiple times.

Nov <var data-var='date'> 5</var>, <var data-var='time'>22:00</var> EST Completed - The scheduled maintenance has been completed.Nov <var data-var='date'> 5</var>, <var data-var='time'>21:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov <var data-var='date'> 5</var>, <var data-var='time'>10:02</var> EST Scheduled - During this time we will be rolling out updates to the Broker, which will cause connected devices to disconnect and reconnect, possibly multiple times.

Nov <var data-var='date'> 4</var>, <var data-var='time'>22:00</var> EST Completed - The scheduled maintenance has been completed.Nov <var data-var='date'> 4</var>, <var data-var='time'>21:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct <var data-var='date'>27</var>, <var data-var='time'>11:56</var> EDT Scheduled - During this time we will be rolling out updates to the Broker, which will cause connected devices to disconnect and reconnect, possibly multiple times.

Sep <var data-var='date'>25</var>, <var data-var='time'>23:00</var> EDT Completed - The scheduled maintenance has been completed.Sep <var data-var='date'>25</var>, <var data-var='time'>21:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep <var data-var='date'>17</var>, <var data-var='time'>16:08</var> EDT Scheduled - During this time we will be rolling out updates to the Broker, which will cause connected devices to disconnect and reconnect, possibly multiple times.

Aug <var data-var='date'>21</var>, <var data-var='time'>21:43</var> EDT Completed - The scheduled maintenance has been completed.Aug <var data-var='date'>21</var>, <var data-var='time'>21:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug <var data-var='date'>14</var>, <var data-var='time'>13:15</var> EDT Scheduled - During this time we will be rolling out updates to the Broker, which will cause connected devices to disconnect and reconnect, possibly multiple times.

Jul <var data-var='date'>17</var>, <var data-var='time'>22:00</var> EDT Completed - The scheduled maintenance has been completed.Jul <var data-var='date'>17</var>, <var data-var='time'>21:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jul <var data-var='date'>14</var>, <var data-var='time'>09:20</var> EDT Scheduled - During this time we will be rolling out updates to the Broker, which will cause connected devices to disconnect and reconnect, possibly multiple times.

Jun <var data-var='date'>12</var>, <var data-var='time'>16:31</var> EDT Resolved - Losant has worked through its blob queue backlog and all services are now operating normally again.Jun <var data-var='date'>12</var>, <var data-var='time'>16:23</var> EDT Update - The underlying service provider has mitigated their issue, and Losant is currently working through its blob storage backlog.Jun <var data-var='date'>12</var>, <var data-var='time'>14:38</var> EDT Update - We have identified the underlying issue. Our underlying cloud storage provider is currently experiencing a major incident. Exports , Notebook results, and Reports are also affected.Jun <var data-var='date'>12</var>, <var data-var='time'>14:18</var> EDT Investigating - We are currently investigating an issue with Blob Storage that began at approximately 1:58pm EDT. Will update with additional information as we determine the cause.

Blob Storage Incident

Jun <var data-var='date'> 5</var>, <var data-var='time'>22:00</var> EDT Completed - The scheduled maintenance has been completed.Jun <var data-var='date'> 5</var>, <var data-var='time'>21:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.May <var data-var='date'>27</var>, <var data-var='time'>14:10</var> EDT Scheduled - During this time we will be rolling out updates to the Broker, which will cause connected devices to disconnect and reconnect, possibly multiple times.

Apr <var data-var='date'>28</var>, <var data-var='time'>22:00</var> EDT Completed - The scheduled maintenance has been completed.Apr <var data-var='date'>28</var>, <var data-var='time'>21:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr <var data-var='date'>18</var>, <var data-var='time'>09:51</var> EDT Scheduled - During this time we will be rolling out updates to the Broker, which will cause connected devices to disconnect and reconnect, possibly multiple times.

Mar <var data-var='date'>20</var>, <var data-var='time'>22:00</var> EDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>20</var>, <var data-var='time'>21:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>12</var>, <var data-var='time'>11:09</var> EDT Scheduled - During this time we will be rolling out updates to the Broker, which will cause connected devices to disconnect and reconnect, possibly multiple times.

Feb <var data-var='date'>20</var>, <var data-var='time'>20:50</var> EST Completed - Maintenance has been completed, the SSL certificates have been updated. If you are a customer and your devices are failing to connect due to SSL certificate verification failures, please read about the change and how to appropriately update your devices here: https://www.losant.com/blog/action-required-losants-root-certificate-is-changingFeb <var data-var='date'>20</var>, <var data-var='time'>20:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>12</var>, <var data-var='time'>15:43</var> EST Scheduled - We will be updating the SSL certificates for the various Losant Platform endpoints to SSL certificates signed by a new root certificate. This is the second attempt after the initial rollout on 2/11 caught some customers unprepared. You can read more about this important change here: https://www.losant.com/blog/action-required-losants-root-certificate-is-changing

SSL Root Certificate Change

Feb <var data-var='date'>11</var>, <var data-var='time'>22:45</var> EST Completed - Due to customers not having updated their devices to support the new root certificate, the updated SSL certificates have been rolled back. Losant is currently still running on the older SSL certificates signed by the old root certificate. We will be reaching out to specific customers, and coordinating a future date to attempt the switch again.Feb <var data-var='date'>11</var>, <var data-var='time'>20:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec <var data-var='date'> 5</var>, <var data-var='time'>00:00</var> EST Scheduled - We will be updating the SSL certificates for the various Losant Platform endpoints to SSL certificates signed by a new root certificate. You can read more about this important change here: https://www.losant.com/blog/action-required-losants-root-certificate-is-changing

Feb <var data-var='date'>11</var>, <var data-var='time'>22:00</var> EST Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>11</var>, <var data-var='time'>20:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'> 6</var>, <var data-var='time'>10:26</var> EST Scheduled - During this time we will be rolling out updates to the Broker, which will cause connected devices to disconnect and reconnect, possibly multiple times.

Dec <var data-var='date'>17</var>, <var data-var='time'>22:00</var> EST Completed - The scheduled maintenance has been completed.Dec <var data-var='date'>17</var>, <var data-var='time'>20:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec <var data-var='date'>10</var>, <var data-var='time'>12:30</var> EST Scheduled - During this time we will be rolling out updates to the Broker, which will cause connected devices to disconnect and reconnect, possibly multiple times.

Nov <var data-var='date'> 5</var>, <var data-var='time'>20:48</var> EST Completed - The scheduled maintenance has been completed.Nov <var data-var='date'> 5</var>, <var data-var='time'>20:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov <var data-var='date'> 1</var>, <var data-var='time'>12:00</var> EDT Scheduled - During this time we will be rolling out updates to the Broker, which will cause connected devices to disconnect and reconnect, possibly multiple times.

Oct <var data-var='date'> 4</var>, <var data-var='time'>22:00</var> EDT Completed - The scheduled maintenance has been completed.Oct <var data-var='date'> 4</var>, <var data-var='time'>21:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct <var data-var='date'> 4</var>, <var data-var='time'>09:42</var> EDT Scheduled - During this time we will be rolling out updates to the Broker, which will cause connected devices to disconnect and reconnect, possibly multiple times.

Oct <var data-var='date'> 3</var>, <var data-var='time'>22:00</var> EDT Completed - The scheduled maintenance has been completed.Oct <var data-var='date'> 3</var>, <var data-var='time'>21:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep <var data-var='date'>26</var>, <var data-var='time'>13:44</var> EDT Scheduled - During this time we will be rolling out updates to the Broker, which will cause connected devices to disconnect and reconnect, possibly multiple times.

Sep <var data-var='date'> 3</var>, <var data-var='time'>23:00</var> EDT Completed - The scheduled maintenance has been completed.Sep <var data-var='date'> 3</var>, <var data-var='time'>21:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug <var data-var='date'>27</var>, <var data-var='time'>08:43</var> EDT Scheduled - During this time we will be rolling out updates to the Broker, which will cause connected devices to disconnect and reconnect, possibly multiple times.

Jul <var data-var='date'>25</var>, <var data-var='time'>23:00</var> EDT Completed - The scheduled maintenance has been completed.Jul <var data-var='date'>25</var>, <var data-var='time'>20:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jul <var data-var='date'>16</var>, <var data-var='time'>11:35</var> EDT Scheduled - During this time we will be rolling out updates to the Broker, which will cause connected devices to disconnect and reconnect, possibly multiple times. We will also be rotating SSL certificates.

Jun <var data-var='date'>18</var>, <var data-var='time'>21:00</var> EDT Completed - The scheduled maintenance has been completed.Jun <var data-var='date'>18</var>, <var data-var='time'>20:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jun <var data-var='date'>12</var>, <var data-var='time'>10:29</var> EDT Scheduled - During this time we will be rolling out updates to the Broker, which will cause connected devices to disconnect and reconnect, possibly multiple times.

Jun <var data-var='date'> 6</var>, <var data-var='time'>05:42</var> EDT Resolved - Between 5:41 and 5:46am EDT there were delays in processing workflows as well as failures for API requests, Webhook requests, and Experience Endpoint requests. This was due to a critical machine failure that then took longer than expected to automatically fail over. By 5:47am Losant was fully operational, but we are investigating why the automatic failover took longer than expected to kick in.

Request Failures and Workflow Delays

May <var data-var='date'>21</var>, <var data-var='time'>22:00</var> EDT Completed - The scheduled maintenance has been completed.May <var data-var='date'>21</var>, <var data-var='time'>21:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.May <var data-var='date'>14</var>, <var data-var='time'>22:30</var> EDT Scheduled - During this time we will be rolling out updates to our underlying infrastructure, which will cause connected devices to disconnect and reconnect, possibly multiple times.

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