Jun <var data-var='date'> 4</var>, <var data-var='time'>14:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 4</var>, <var data-var='time'>13:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>18</var>, <var data-var='time'>15:45</var> UTC Scheduled - We will be performing scheduled maintenance on our SIP trunking platform in Asia-Pacific on Thursday, 4 June, from 13:00–14:00 UTC. This work has already been communicated to affected customers and includes enhancements to improve service reliability and performance. Existing calls will not be affected. During the maintenance window, there may be a brief delay when establishing new sessions while DNS updates propagate. The maintenance has been carefully planned to minimise impact. We will provide an update once the maintenance is complete. If you experience any issues during or after this period, please contact our support team at servicedesk@loopup.com.

Scheduled Maintenance - SIP Trunking - Asia-Pacific

May <var data-var='date'>28</var>, <var data-var='time'>09:32</var> UTC Resolved - The issue affecting a subset of inbound calls to UK numbers has now been resolved. The temporary workaround has been removed, and services are operating normally. Testing and monitoring confirm that call routing and audio are stable across the platform. If you experience any further issues, please contact servicedesk@loopup.com. May <var data-var='date'>27</var>, <var data-var='time'>16:07</var> UTC Monitoring - A workaround has been deployed and calls are now routing successfully with audio. The issue appears to be isolated to a specific carrier in the UK. We are continuing to escalate the issue and work with the carrier to implement a permanent resolution. Please re-test and let us know if the issue persists by contacting servicedesk@loopup.com. May <var data-var='date'>27</var>, <var data-var='time'>14:12</var> UTC Identified - We are currently investigating an issue affecting a small subset of inbound calls to UK numbers. In some cases, calls connect successfully but no audio is present, which may cause calls to disconnect shortly after being answered. We are working with the relevant carrier to identify the root cause and restore normal service as quickly as possible. Further updates will be provided as more information becomes available. If you are experiencing issues, please contact servicedesk@loopup.com.

Cloud Telephony - Some Calls to UK Numbers Connecting Without Audio

Mar <var data-var='date'>24</var>, <var data-var='time'>09:53</var> UTC Resolved - The issue affecting inbound calls in South Korea has now been fully resolved. Testing and monitoring confirm that services are operating normally, with calls connecting as expected. We will continue to monitor to ensure ongoing stability. If you experience any further issues, please contact servicedesk@loopup.com. Mar <var data-var='date'>23</var>, <var data-var='time'>11:31</var> UTC Investigating - We are currently experiencing issues in South Korea, where some inbound calls may fail to connect. We are working with the relevant upstream carrier as a matter of urgency to restore normal service. Further updates will be shared as more information becomes available. If you are experiencing issues, please contact servicedesk@loopup.com.

Cloud Telephony - South Korea - Service disruption impacting inbound calls

Mar <var data-var='date'>20</var>, <var data-var='time'>12:29</var> UTC Resolved - The issue affecting inbound calls in Hong Kong and Israel has now been fully resolved. Testing and monitoring confirm that services are operating normally, with calls connecting as expected. We will continue to monitor to ensure ongoing stability. If you experience any further issues, please contact servicedesk@loopup.com. Mar <var data-var='date'>20</var>, <var data-var='time'>09:44</var> UTC Identified - The carrier has identified the issue and applied a fix. This now needs to be implemented more widely across their network. Initial testing has been successful, and calls are completing as expected. Please stand by while the fix is rolled out more broadly. We will provide further updates as more information becomes available. Mar <var data-var='date'>20</var>, <var data-var='time'>09:25</var> UTC Investigating - We are currently experiencing issues in South Korea and Israel, where some inbound calls may fail to connect. We are working with the relevant upstream carrier as a matter of urgency to restore normal service. We will provide further updates as more information becomes available. If you are experiencing issues, please contact servicedesk@loopup.com.

Possible service disruption in South Korea and Israel

Mar <var data-var='date'>12</var>, <var data-var='time'>10:30</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>12</var>, <var data-var='time'>09:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>25</var>, <var data-var='time'>17:16</var> UTC Scheduled - We will be performing scheduled maintenance on our SIP trunking platform in Americas on Thursday, 12 March, from 09:30–10:30 UTC. This work has already been communicated to affected customers and includes enhancements to improve service reliability and performance. Existing calls will not be affected. During the maintenance window, there may be a brief delay when establishing new sessions while DNS updates propagate. The maintenance has been carefully planned to minimise impact. We will provide an update once the maintenance is complete. If you experience any issues during or after this period, please contact our support team at servicedesk@loopup.com.

Scheduled Maintenance - SIP Trunking - Americas

Mar <var data-var='date'>10</var>, <var data-var='time'>10:45</var> UTC Resolved - We believe the issue has now been resolved. Testing indicates that services are functioning normally, with calls completing successfully across the network. We will continue to monitor the situation to ensure stability. If you experience any further issues, please contact us at servicedesk@loopup.com. Mar <var data-var='date'>10</var>, <var data-var='time'>08:54</var> UTC Update - Our downstream carrier in South Africa has confirmed an issue affecting voice services on their network. As a result, some calls may experience intermittent disruptions. The carrier is actively escalating the issue and working to restore normal service as quickly as possible. In the meantime, calls are failing over to alternate routes. We will provide further updates as more information becomes available. If you have any questions, please contact us at servicedesk@loopup.com. Mar <var data-var='date'>10</var>, <var data-var='time'>08:41</var> UTC Identified - We are currently investigating a network issue affecting services in South Africa. Inbound calls are now operating normally. However, we have observed that some outbound calls are being rejected by a downstream carrier and therefore failing over to alternate routes. Calls are still connecting, but may be routed differently than usual. We will continue to investigate and provide further updates as more information becomes available. If you have any questions, please contact us at servicedesk@loopup.com.

South Africa - Network Issue

Mar <var data-var='date'> 9</var>, <var data-var='time'>08:30</var> UTC Resolved - We believe that all CDR data has now been restored. Will continue to monitor performance closely. If you encounter any further issues, please contact us at servicedesk@loopup.com. Mar <var data-var='date'> 5</var>, <var data-var='time'>08:46</var> UTC Monitoring - We have identified an issue impacting the "Reporting" area of the LoopUp One Portal. Customers accessing their reporting summary or call detail records may not be presented with any call data after the 13th of February, 2026. Our teams are actively working to resolve this issue, and a fix has already been released. Call data will gradually start to populate for usage reports from the 13th of February. It's estimated that this sync may take a couple of days to complete. Thank you for your patience and understanding. If you have any questions, our Support Team are available 24/7 at servicedesk@loopup.com.

Cloud Telephony - Admin Portal - Reporting Dashboard

Feb <var data-var='date'>17</var>, <var data-var='time'>00:00</var> UTC Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>16</var>, <var data-var='time'>20:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>12</var>, <var data-var='time'>14:52</var> UTC Scheduled - We will be performing maintenance on our SIP trunking platform on Monday, 16 February, between 20:00–00:00 UTC, to further enhance stability and resiliency across EMEA. Measures have been implemented to minimize any potential service impact, and calls are not expected to be affected. If you have any questions or concerns regarding this maintenance activity, please contact our Support Team at servicedesk@loopup.com.

Planned Maintenance: SIP Trunking Platform - EMEA

Feb <var data-var='date'>13</var>, <var data-var='time'>11:00</var> UTC Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>13</var>, <var data-var='time'>10:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>29</var>, <var data-var='time'>12:24</var> UTC Scheduled - We will be performing scheduled maintenance on our SIP trunking platform in Australia on Friday, 13 February, from 10:00–11:00 UTC. This work has already been communicated to affected customers and includes enhancements to improve service reliability and performance. Existing calls will not be affected. During the maintenance window, there may be a brief delay when establishing new sessions while DNS updates propagate. The maintenance has been carefully planned to minimise impact. We will provide an update once the maintenance is complete. If you experience any issues during or after this period, please contact our support team at servicedesk@loopup.com.

Feb <var data-var='date'>12</var>, <var data-var='time'>15:11</var> UTC Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>12</var>, <var data-var='time'>15:11</var> UTC Scheduled - We’re pleased to confirm that we have extended our infrastructure in the Asia-Pacific and Oceania regions to enhance service resiliency and failover capability. This upgrade is already live for Operator Connect customers. Direct Routing: To benefit from the enhanced resiliency, Direct Routing customers must update their Microsoft Teams tenant configuration. Our PMO team is contacting customers with presence in the affected regions and will provide the required details. If you would like further information, please contact servicedesk@loopup.com.

Enhanced Resiliency in Asia-Pacific & Oceania

Feb <var data-var='date'> 3</var>, <var data-var='time'>15:04</var> UTC Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>14</var>, <var data-var='time'>15:35</var> UTC Update - Following our previous notification regarding Microsoft’s upcoming TLS connectivity and Certificate Authority (CA) changes, LoopUp will be carrying out the following maintenance. This work applies only to LoopUp hosted SBC infrastructure. The changes are non-intrusive and no service downtime is expected. Maintenance schedule (UTC): South Africa: 15/01/2026, 03:00 North America 2: 20/01/2026, 05:00 India: 20/01/2026, 20:30 Latin America: 21/01/2026, 05:00 North America 1: 22/01/2026, 10:00 Europe, the Middle East and Africa 2: 23/01/2026, 03:00 Asia-Pacific 1: 26/01/2026, 17:00 Europe, the Middle East and Africa 1: 27/01/2026, 03:00 Asia-Pacific 2: 27/01/2026, 17:00 Oceania 1: 28/01/2026, 15:00 Oceania 2: 29/01/2026, 15:00 Jan <var data-var='date'> 7</var>, <var data-var='time'>10:28</var> UTC Scheduled - Microsoft has announced upcoming changes to TLS connectivity and supported Certificate Authorities (CAs). These changes affect customers using Direct Routing and Operator Connect. LoopUp will be carrying out maintenance to update its SBCs in line with Microsoft’s new requirements. All updates will be completed ahead of the March 2026 deadline. For customers with local SBCs managed by LoopUp, the required changes are being applied as part of routine maintenance. This work is non-intrusive and will not result in any service downtime. Further details, including maintenance timelines, will be shared on this status page as they become available. For more information, please refer to Microsoft's documentation: https://learn.microsoft.com/en-us/microsoftteams/direct-routing-whats-new#update-on-upcoming-certificate-changes-updated-december-12-2025

MC1213773 - Microsoft Teams Supported Certificate Authorities (Direct Routing & Operator Connect)

Feb <var data-var='date'> 3</var>, <var data-var='time'>05:00</var> UTC Completed - The scheduled maintenance has been completed. Feb <var data-var='date'> 3</var>, <var data-var='time'>02:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>30</var>, <var data-var='time'>09:45</var> UTC Scheduled - We will be carrying out scheduled maintenance on our core network in EMEA on 03 February 2026, between 02:30 and 04:30 UTC to apply configuration updates and perform routine health checks. Measures are in place to minimize any potential service impact, and services are expected to remain operational throughout the maintenance window. No customer action is required. For any questions or concerns, please contact servicedesk@loopup.com

Scheduled Maintenance - Microsoft Teams - EMEA

Jan <var data-var='date'>28</var>, <var data-var='time'>03:30</var> UTC Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>28</var>, <var data-var='time'>01:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>27</var>, <var data-var='time'>16:07</var> UTC Scheduled - We will be carrying out scheduled maintenance on our core network in South Africa on 28-01-2026 between 01:30 and 03:30 UTC to apply configuration updates and perform routine health checks. Measures are in place to minimize any potential service impact, and services are expected to remain operational throughout the maintenance window. No customer action is required. For any questions or concerns, please contact servicedesk@loopup.com

Scheduled Maintenance - Microsoft Teams - South Africa

Jan <var data-var='date'>27</var>, <var data-var='time'>16:49</var> UTC Resolved - We believe that all impacted service areas are now operational. Should you require additional information or wish to report a new issue, please contact our Support Team at servicedesk@loopup.com. Jan <var data-var='date'>27</var>, <var data-var='time'>09:18</var> UTC Identified - We have identified an issue affecting outbound calling in China, where-in some Users may experience failures when making both domestic and international calls. This issue was caused by an incident impacting an in-country carrier, from approximately 15:00 local time (07:00 UTC). Services are now being gradually restored. We're sorry to be holding you up today and appreciate your patience. If you have any questions, our Support Team are available 24/7 at servicedesk@loopup.com.

Cloud Telephony - APAC - Call failures impacting outbound calling in China

Dec <var data-var='date'>10</var>, <var data-var='time'>16:00</var> UTC Completed - The scheduled maintenance has been completed. Dec <var data-var='date'>10</var>, <var data-var='time'>15:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>10</var>, <var data-var='time'>11:20</var> UTC Scheduled - As part of routine maintenance, our local carrier will be performing a system update in China. During this activity, Microsoft Teams users may experience a brief service interruption. This work is intended to maintain and improve call quality and overall service stability. If you experience any issues during or after this period, please contact our support team at servicedesk@loopup.com.

Cloud Telephony Maintenance - China

Dec <var data-var='date'> 4</var>, <var data-var='time'>19:00</var> UTC Completed - The scheduled maintenance has been completed. Dec <var data-var='date'> 4</var>, <var data-var='time'>17:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'> 1</var>, <var data-var='time'>16:59</var> UTC Scheduled - We will be performing scheduled maintenance on our SIP trunking platform on Thursday, 04 December, from 19:00-21:00 SAST. This work includes enhancements to improve the reliability and performance of our service. Existing calls will not be affected. There may be a brief delay when establishing new sessions while DNS updates propagate. The maintenance has been carefully planned to minimize any impact. We will provide an update once the maintenance is complete. If you experience any issues during or after this period, please contact our support team at servicedesk@loopup.com.

SIP Trunking Platform Maintenance - South Africa

Nov <var data-var='date'>20</var>, <var data-var='time'>16:05</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'>20</var>, <var data-var='time'>14:28</var> UTC Monitoring - Services have now been restored. We will continue to monitor the situation closely and provide updates as additional information becomes available. Nov <var data-var='date'>20</var>, <var data-var='time'>13:23</var> UTC Update - Our Teams are still investigating, and we hope to have more clarity on the underlying cause very soon. We apologise for the disruption. The LoopUp Support Team are available 24/7 at servicedesk@loopup.com, if you need any assistance. Nov <var data-var='date'>20</var>, <var data-var='time'>10:38</var> UTC Identified - We are currently investigating an issue impacting access to the LoopUp Cloud Telephony Admin Portal (admin.loopup.com) and LoopUp One (one.loopup.com). Users may experience intermittent issues and delays when attempting to navigate/sign-in to these portals. Some Users may be presented with an "Unable to load this page" error message or load a blank page. Our Teams are investigating, and we will provide more information as soon as it's available. Should you need any immediate assistance, our Support Team are available 24/7 at servicedesk@loopup.com.

Cloud Telephony - Intermittent load issues impacting the LoopUp Admin Portal (admin.loopup.com and one.loopup.com)

Nov <var data-var='date'>19</var>, <var data-var='time'>09:04</var> UTC Resolved - Our monitoring indicates that the Cloudflare issue affecting LoopUp One has now been resolved and full service has been restored. If you experience any further issues, please contact us at servicedesk@loopup.com. Nov <var data-var='date'>18</var>, <var data-var='time'>14:36</var> UTC Identified - We are currently experiencing an issue affecting access to LoopUp One. Administrators are unable to log in and manage telephony services. Our engineering team has identified the root cause as a widespread Cloudflare outage, and we are actively working with our partners to restore services as quickly as possible. For real-time updates, please visit: https://www.cloudflarestatus.com. We will share further information and updates as soon as they become available. If you require immediate assistance, our Support Team is available 24/7 at servicedesk@loopup.com.

Cloudflare Outage Impacting LoopUp Admin Portal

Oct <var data-var='date'>30</var>, <var data-var='time'>08:24</var> UTC Resolved - Following monitoring, it appears that full portal functionality has now been restored as of 23:15 UTC on 29th October 2025. Will continue to monitor performance closely. For more information on the root cause and a full post incident review (PIR), please refer to https://azure.status.microsoft/en-us/status/history/. If you encounter any new issues, please contact us at servicedesk@loopup.com. Oct <var data-var='date'>29</var>, <var data-var='time'>23:08</var> UTC Monitoring - Some services have now been restored, however, we will continue to monitor the situation closely. We will provide updates as additional information becomes available. Our Support Team are available 24/7 at servicedesk@loopup.com. Oct <var data-var='date'>29</var>, <var data-var='time'>17:32</var> UTC Update - Microsoft are performing multiple actions in an attempt to mitigate the impact of this outage. This includes rolling back a recent configuration change, which they believe to be the root cause of this incident. For real-time updates from Microsoft, please follow: https://azure.status.microsoft/en-us/status Oct <var data-var='date'>29</var>, <var data-var='time'>16:38</var> UTC Update - Microsoft has posted an initial acknowledgement of the issue here: https://azure.status.microsoft/en-us/status. Luware have also shared more information about how Luware Nimbus services are impacted here: https://status.luware.com/. Please follow along for updates. We will continue to share more information as it becomes available. Oct <var data-var='date'>29</var>, <var data-var='time'>16:15</var> UTC Identified - We are currently investigating an issue impacting access to the LoopUp Cloud Telephony Admin Portal (admin.loopup.com) and LoopUp One (one.loopup.com). Users may experience intermittent issues and delays when attempting to navigate to these portals. Some Users may be presented with an "Unable to load this page" error message. Our Teams are investigating as a matter of urgency and believe it may be related to a widespread Microsoft Azure outage: https://downdetector.co.uk/status/windows-azure/. Microsoft has not yet updated its public status page, but updates will be posted here: https://admin.cloud.microsoft/?#/servicehealth. For real-time updates from Microsoft, please follow: https://azure.status.microsoft/en-us/status. Please note that, during the most recent incident impacting Azure services, Luware Nimbus services were also impacted. We will provide more information and updates as soon as they are available. Should you need any immediate assistance, our Support Team are available 24/7 at servicedesk@loopup.com.

Oct <var data-var='date'>21</var>, <var data-var='time'>09:07</var> UTC Resolved - We’re pleased to confirm that the assessment has been fully completed and all functionality has now been restored. We apologize for any inconvenience this may have caused. This audit is an essential part of telephony operations in China, ensuring compliance with national standards and regulations so that our service remains trusted, robust, and compliant. Thank you for your patience and cooperation throughout this process. If you experience any further issues, please contact us at servicedesk@loopup.com. Oct <var data-var='date'>13</var>, <var data-var='time'>08:00</var> UTC Update - We’ve been advised that the validation process has resumed following the end of the National Day holiday period. Our partners are working closely with the local telecom provider to lift the outbound call restrictions as soon as possible. We will provide further updates as more information becomes available. Sep <var data-var='date'>30</var>, <var data-var='time'>14:11</var> UTC Update - We have received confirmation that governmental departments have temporarily suspended all changes to the PSTN due to the upcoming National Day holiday. As a result, outbound calls are expected to remain masked until approximately mid-October. We are doing everything possible to restore normal service sooner; however, the timeline is dependent on Chinese government processes. Please note that inbound services continue to operate as normal. Sep <var data-var='date'>29</var>, <var data-var='time'>08:13</var> UTC Update - The regulatory assessment is nearly complete, and we are now working with our downstream partner to remove the temporary workaround and restore normal service. Full inbound functionality has been reinstated, and work is underway to restore outbound calling and CLI passthrough. In the meantime, outbound calls continue to route with a temporary CLI. If you require further information, please contact us at servicedesk@loopup.com. We will provide further updates as more information becomes available. Sep <var data-var='date'>23</var>, <var data-var='time'>07:43</var> UTC Update - The risk assessment is still ongoing. We’ve been advised that the regulator is working to complete the required checks as quickly as possible. Unfortunately, some services remain affected. Outbound calls are still being masked as a temporary workaround. We will continue to share updates as soon as more information becomes available. Sep <var data-var='date'>19</var>, <var data-var='time'>10:26</var> UTC Update - We’ve been informed that the ongoing maintenance may also affect other cities. Outbound calls are still being masked and should route correctly while the assessment is carried out. We expect to receive an official document from the regulator next week outlining the full impact and estimated restoration times. Further updates will be provided as soon as this information becomes available. Sep <var data-var='date'>17</var>, <var data-var='time'>13:55</var> UTC Identified - Our Chinese partners have informed us that China Telecom is conducting a risk assessment of its SIP numbers in Shanghai and Beijing. During this maintenance, some services, particularly CLI presentation, may be affected. If you require further information, please contact us at servicedesk@loopup.com. We will provide additional updates as they become available.

Potential Service Impact in China

Oct <var data-var='date'> 9</var>, <var data-var='time'>14:23</var> UTC Resolved - We believe that full portal functionality has now been restored. Will continue to monitor performance closely. If you encounter any further issues, please contact us at servicedesk@loopup.com. For updates on the root cause and future mitigations, please refer to https://azure.status.microsoft/en-us/status Oct <var data-var='date'> 9</var>, <var data-var='time'>14:12</var> UTC Update - We believe that some services have now been restored, particularly functionality within Luware Nimbus. However, our own portal remains affected at this time. Microsoft continues to work on recovering the remaining impacted resources, and we will provide further updates as progress is made. Oct <var data-var='date'> 9</var>, <var data-var='time'>10:52</var> UTC Update - Microsoft has acknowledged the incident as a Front Door capacity issue affecting multiple regions. The impact appears to be widespread. For real-time updates from Microsoft, please follow: https://azure.status.microsoft/en-us/status Oct <var data-var='date'> 9</var>, <var data-var='time'>09:22</var> UTC Update - It has become apparent that Luware Nimbus services are also being impacted by the ongoing Microsoft Azure outage. Users may experience disruption when accessing the Nimbus portal or when attempting to place outbound calls via the service. We recommend affected users place outbound calls directly from Microsoft Teams where possible. Microsoft has not yet updated its public status page; however, a service health alert has been posted here: https://admin.cloud.microsoft/?#/servicehealth/:/alerts/MO1168665 For the latest updates: - https://azure.status.microsoft/en-us/status - https://status.luware.com We will continue to provide updates as more information becomes available. Oct <var data-var='date'> 9</var>, <var data-var='time'>09:01</var> UTC Update - Further reports indicate that this issue is related to a widespread Microsoft Azure outage. Although Microsoft’s official status page has not yet been updated, multiple incidents have been reported on Downdetector. We will continue to monitor the situation and share updates as more information becomes available. You can also follow https://azure.status.microsoft/en-us/status for updates directly from Microsoft. Oct <var data-var='date'> 9</var>, <var data-var='time'>08:41</var> UTC Identified - We are currently investigating an issue impacting access to the LoopUp Cloud Telephony Admin Portal (admin.loopup.com) and LoopUp One (one.loopup.com). Users may experience intermittent issues and delays when attempting to navigate to these portals. Some Users may be presented with an "Unable to load this page" error message. We’re aware of the issue and our Teams are working on it urgently. We will provide more information and updates as soon as they are available. Should you need any immediate assistance, our Support Team are available 24/7 at servicedesk@loopup.com.

Jun <var data-var='date'>12</var>, <var data-var='time'>20:11</var> UTC Resolved - The issue was identified and resolved earlier today by our partner carrier. Initial tests are showing positive results, and services appear to be operating normally. We are continuing to monitor. If you experience any further issues, please contact us at servicedesk@loopup.com. Jun <var data-var='date'>12</var>, <var data-var='time'>09:36</var> UTC Identified - We’ve received reports of call failures affecting some users in Thailand. SBC traces show that the calls are not reaching our network. We’ve engaged our partner carrier to investigate and clarify the root cause. The extent of the issue is not yet known, and further testing is currently underway. We’ll continue to provide updates as more information becomes available. Thank you for your continued patience.

Cloud Telephony - Thailand Call Disruption

Apr <var data-var='date'>22</var>, <var data-var='time'>07:14</var> UTC Resolved - Over the weekend, our partner carrier successfully restored services in coordination with the Chinese Ministry of Industry and Information Technology (MIIT). We’ve since confirmed with impacted customers that all services are now operating normally. If you experience any further issues, please contact us at servicedesk@loopup.com. Thank you for your patience while we worked to resolve this issue. Apr <var data-var='date'>16</var>, <var data-var='time'>09:43</var> UTC Update - It appears that an upstream carrier has been directly impacted by the enhanced anti-harassment and anti-fraud measures implemented by the Chinese Ministry of Industry and Information Technology (MIIT). We are continuing to escalate the issue with our partner; however, we do not yet have an estimated time for full service restoration. We appreciate your patience and will share further updates as soon as we have more information. Apr <var data-var='date'>15</var>, <var data-var='time'>16:19</var> UTC Update - The issues affecting call services in China are ongoing. We’ve been informed that the disruptions are related to anti-harassment and anti-fraud measures implemented by the Chinese Ministry of Industry and Information Technology (MIIT). Our carrier is actively working with local carriers to restore service as quickly as possible. We’ll continue to provide updates as more information becomes available. Thank you for your continued patience. Apr <var data-var='date'>14</var>, <var data-var='time'>09:26</var> UTC Identified - We are aware of an issue affecting some of our services in China, where users may experience disruptions when making or receiving calls. The issue has been identified as a downstream network problem, and our carrier is currently working to resolve it. If you are experiencing any issues, please contact us at servicedesk@loopup.com. We’re sorry for the disruption and appreciate your patience as we work to restore normal service.

Direct Routing - Call Disruption in China

Mar <var data-var='date'>31</var>, <var data-var='time'>07:38</var> UTC Resolved - Further monitoring concludes that the incident is fully resolved and normal service has been restored. If you experience any further disruption, please contact servicedesk@loopup.com. Thank you for your patience and cooperation. Mar <var data-var='date'>27</var>, <var data-var='time'>17:58</var> UTC Monitoring - The carrier has made corrective changes and we haven't observed any further failures. However, we acknowledge that French working hours have now concluded. If you encounter any new issues or require immediate assistance, please let us know by emailing support@loopup.com. Mar <var data-var='date'>27</var>, <var data-var='time'>16:40</var> UTC Identified - We've identified an issue causing domestic call failures to certain French mobile numbers. The problem has been traced to our downstream carrier, and we're actively working with them to resolve it. We will provide updates as soon as more information becomes available. Thank you for your patience and understanding. For immediate assistance, our Support Team is available 24/7 at support@loopup.com.

Calls to French Mobile Numbers

Mar <var data-var='date'>28</var>, <var data-var='time'>11:13</var> UTC Resolved - We're closing this particular incident while Luware continues it's investigation. If you would like to stay informed, please visit and follow https://status.luware.cloud/incident/1341765 for more updates. Mar <var data-var='date'>28</var>, <var data-var='time'>10:11</var> UTC Update - The issue has been identified and isolated to the Luware Nimbus software. Luware’s engineers are actively working on a hotfix and will provide further updates soon. If you have any questions, please contact us at servicedesk@loopup.com. Mar <var data-var='date'>26</var>, <var data-var='time'>19:42</var> UTC Identified - We have identified an issue affecting outbound calls from Luware Nimbus services, where calls may fail intermittently. This has been escalated to Luware and Microsoft, who are actively investigating. In the meantime, affected users can still place outbound calls directly from the Microsoft Teams client. Please use this workaround while we work with Luware and Microsoft to resolve the issue.

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Lastest published events

Scheduled Maintenance - SIP Trunking - Asia-Pacific

Cloud Telephony - Some Calls to UK Numbers Connecting Without Audio

Cloud Telephony - South Korea - Service disruption impacting inbound calls

LoopUp Services, Components and Regions

Recent LoopUp events

Scheduled Maintenance - SIP Trunking - Asia-Pacific

Cloud Telephony - Some Calls to UK Numbers Connecting Without Audio

Cloud Telephony - South Korea - Service disruption impacting inbound calls

Possible service disruption in South Korea and Israel

Scheduled Maintenance - SIP Trunking - Americas

South Africa - Network Issue

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Lastest published events

Scheduled Maintenance - SIP Trunking - Asia-Pacific

Cloud Telephony - Some Calls to UK Numbers Connecting Without Audio

Cloud Telephony - South Korea - Service disruption impacting inbound calls

LoopUp Services, Components and Regions

Recent LoopUp events

Scheduled Maintenance - SIP Trunking - Asia-Pacific

Cloud Telephony - Some Calls to UK Numbers Connecting Without Audio

Cloud Telephony - South Korea - Service disruption impacting inbound calls

Possible service disruption in South Korea and Israel

Scheduled Maintenance - SIP Trunking - Americas

South Africa - Network Issue

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!