Jan <var data-var='date'>11</var>, <var data-var='time'>23:12</var> PST Resolved - A new ‘patch’ installer for Logitech Options+ and G HUB is now available to fix an issue that caused the apps to stop working on macOS. To download and learn more, please see this page. https://support.logi.com/hc/articles/37493733117847 Jan <var data-var='date'> 8</var>, <var data-var='time'>08:54</var> PST Investigating - A new ‘patch’ installer for Logitech Options+ and G HUB is now available to fix an issue that caused the apps to stop working on macOS. To download and learn more, please see this page. https://support.logi.com/hc/articles/37493733117847

Logitech Options+ and G HUB macOS Certificate Issue

Dec <var data-var='date'>19</var>, <var data-var='time'>17:24</var> PST Resolved - This incident has been resolved. Dec <var data-var='date'>19</var>, <var data-var='time'>11:45</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'>17</var>, <var data-var='time'>11:01</var> PST Identified - We have identified an issue with Circle 1 cameras not being able to connect and are working on a fix.

Logitech Circle: Service Issue with Circle 1 Cameras

Feb <var data-var='date'> 9</var>, <var data-var='time'>13:46</var> PST Resolved - This issue has been resolved. Feb <var data-var='date'> 9</var>, <var data-var='time'>13:46</var> PST Update - We are continuing to investigate this issue. Feb <var data-var='date'> 9</var>, <var data-var='time'>12:37</var> PST Investigating - We are currently investigating this issue. Cameras are currently unable to connect after a maintenance operation.

Logitech Alert Service Outage

Sep <var data-var='date'>28</var>, <var data-var='time'>14:16</var> PDT Resolved - Amazon Web Services has resolved the issue on their end and the Circle Public API is now operating normally. Sep <var data-var='date'>28</var>, <var data-var='time'>10:30</var> PDT Identified - An Amazon Web Services service outage is currently causing intermittent failures in the Circle Public API endpoint.

Logitech Circle: 3rd Party API Service Issue

Dec <var data-var='date'>22</var>, <var data-var='time'>18:51</var> PST Resolved - This incident has been resolved. Dec <var data-var='date'>22</var>, <var data-var='time'>18:47</var> PST Update - The issue has been resolved - all service restored. Dec <var data-var='date'>22</var>, <var data-var='time'>14:51</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'>22</var>, <var data-var='time'>07:26</var> PST Identified - The issue has been identified and a fix is being implemented. Dec <var data-var='date'>22</var>, <var data-var='time'>07:25</var> PST Update - We are continuing to investigate this issue. Dec <var data-var='date'>22</var>, <var data-var='time'>06:25</var> PST Investigating - We are currently investigating this issue.

UE SmartRadio and MySqueezebox.com partly down due to AWS outage

Dec <var data-var='date'>15</var>, <var data-var='time'>08:10</var> PST Resolved - AWS has resolved their issue and Circle services have returned to normal. Dec <var data-var='date'>15</var>, <var data-var='time'>07:15</var> PST Identified - Amazon Web Services is having a major Internet Connectivity issue that is affecting the Circle Cloud systems. As soon as Amazon Web Services resolves their issue, Circle system should auto recover. For direct status updates from AWS, please see https://status.aws.amazon.com/

Logitech Circle: Service Issue due to Amazon Web Services Problem

Jan <var data-var='date'>27</var>, <var data-var='time'>01:53</var> PST Resolved - This incident has been resolved. Jan <var data-var='date'>26</var>, <var data-var='time'>23:03</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>26</var>, <var data-var='time'>21:58</var> PST Investigating - We have to do some maintenance work on the mysqueezebox.com service which could lead to temporary service outages.

Planned Maintenance

Dec <var data-var='date'>29</var>, <var data-var='time'>00:49</var> PST Resolved - This incident has been resolved. Dec <var data-var='date'>29</var>, <var data-var='time'>00:07</var> PST Monitoring - Devices are re-connecting slowly. Dec <var data-var='date'>28</var>, <var data-var='time'>22:53</var> PST Update - We are continuing to investigate this issue. Dec <var data-var='date'>28</var>, <var data-var='time'>22:53</var> PST Investigating - We are investigating the issue.

MySqueezebox: Reduced performance in EU datacenter

Oct <var data-var='date'>28</var>, <var data-var='time'>21:26</var> PDT Resolved - This incident has been resolved. Oct <var data-var='date'>28</var>, <var data-var='time'>21:21</var> PDT Investigating - We are currently investigating this issue.

Logitech Alert experiencing issues with Android app

Oct <var data-var='date'>19</var>, <var data-var='time'>17:17</var> PDT Resolved - This incident has been resolved. Oct <var data-var='date'>19</var>, <var data-var='time'>17:16</var> PDT Update - All systems are functioning as intended. Oct <var data-var='date'>19</var>, <var data-var='time'>15:27</var> PDT Monitoring - We have addressed the underlying issue and begun re-routing US-based traffic back to the US datacenter. All systems are returning to normal. Oct <var data-var='date'>19</var>, <var data-var='time'>00:46</var> PDT Update - We are continuing to work on a fix for this issue. Oct <var data-var='date'>19</var>, <var data-var='time'>00:45</var> PDT Update - We are continuing to work on a fix for this issue. Oct <var data-var='date'>19</var>, <var data-var='time'>00:45</var> PDT Identified - The issue has been identified and a fix is being implemented. Oct <var data-var='date'>19</var>, <var data-var='time'>00:45</var> PDT Investigating - We're currently experiencing reduced performance in the US datacenter for mysqueezebox.com. Please be patient while we investigate the issue.

Reduced performance in US datacenter for mysqueezebox.com

Oct <var data-var='date'> 7</var>, <var data-var='time'>10:05</var> PDT Resolved - We're back on track! Oct <var data-var='date'> 7</var>, <var data-var='time'>08:38</var> PDT Monitoring - Devices seem to reconnect successfully now. If yours doesn't work correctly then please restart it. Oct <var data-var='date'> 7</var>, <var data-var='time'>07:01</var> PDT Update - Unfortunately the infrastructure can't handle the in-rush of the reconnecting devices. We're working to get the situation under control. Oct <var data-var='date'> 7</var>, <var data-var='time'>00:02</var> PDT Investigating - We're currently experiencing extremely high load in our EU datacenters.

mysqueezebox.com EU down

May <var data-var='date'>23</var>, <var data-var='time'>16:30</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>23</var>, <var data-var='time'>16:07</var> PDT Monitoring - A fix has been put in place and we are monitoring the situation. May <var data-var='date'>23</var>, <var data-var='time'>15:54</var> PDT Investigating - We are investigating an issue with the Circle servers causing some cameras utilizing Smart Location to have trouble connecting.

Logitech Circle: Service Issue

May <var data-var='date'> 2</var>, <var data-var='time'>15:43</var> PDT Resolved - The email delivery issue has been resolved, and Logitech Account email delivery is fully operational. May <var data-var='date'> 2</var>, <var data-var='time'>12:32</var> PDT Monitoring - A small number of emails sent by the Logitech Accounts service are not being delivered. We have contacted the email delivery service and they are working on resolving this issue. Retrying the operation should resolve the issue for the affected customers.

Logitech account email delivery interruption

Mar <var data-var='date'>27</var>, <var data-var='time'>16:48</var> PDT Resolved - Amazon Web Services has resolved their underlying issue and the Circle service is now operating normally. Mar <var data-var='date'>27</var>, <var data-var='time'>15:45</var> PDT Identified - Due to an ongoing issue with Amazon Web Services, there is a small delay in Recordings and Recording Notifications appearing in clients. All recordings are being saved and processed.

Oct <var data-var='date'>28</var>, <var data-var='time'>22:08</var> PDT Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>28</var>, <var data-var='time'>20:01</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>24</var>, <var data-var='time'>15:44</var> PDT Scheduled - The Circle servers will be undergoing routine updates and upgrades. No disruptions to cameras, recordings or access are expected. Still need help? You can reach us at innercircle@logitech.com or https://logitech.com/circle2/support

Logitech Circle: Server Maintenance

Sep <var data-var='date'>20</var>, <var data-var='time'>20:46</var> PDT Resolved - This incident has been resolved. Sep <var data-var='date'>13</var>, <var data-var='time'>09:22</var> PDT Investigating - We are investigating an issue with the circle web client which causes live video to be choppy or stall and scrolling through the list of activities to flicker and jump.

Web Client Performance Issue

Aug <var data-var='date'>29</var>, <var data-var='time'>08:27</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'>29</var>, <var data-var='time'>08:02</var> PDT Identified - Password reset and other account management emails are not reaching some customers due to email delivery service malfunction. We are working on resolving the issue.

Account management emails are not delivered

Aug <var data-var='date'>28</var>, <var data-var='time'>11:45</var> PDT Resolved - The incident has been resolved. Aug <var data-var='date'>28</var>, <var data-var='time'>09:05</var> PDT Identified - Account management emails are not being delivered for some customers. The issue is caused by connectivity issues experienced by the email delivery service provider used by Logitech Accounts. As the result, password reset functionality may not work until the issue is resolved. The email provider is aware of the issue and is investigating.

Jun <var data-var='date'> 6</var>, <var data-var='time'>15:12</var> PDT Resolved - Maintenance in EU has been completed. All radios should be able to connect and get back online. Jun <var data-var='date'> 6</var>, <var data-var='time'>14:47</var> PDT Identified - There is a planned maintenance starting shortly. Players in the EU will see some disruption in the next hour; we hope to have everything back online within an hour.

LM Maintenance in EU

Jun <var data-var='date'> 6</var>, <var data-var='time'>01:02</var> PDT Resolved - Maintenance is completed. There was a brief outage during this period, but full service was restored within 20 minutes. Jun <var data-var='date'> 6</var>, <var data-var='time'>01:01</var> PDT Update - We are continuing to work on a fix for this issue. Jun <var data-var='date'> 6</var>, <var data-var='time'>00:23</var> PDT Identified - There is an anticipated maintenance related outage for UE Smart Radio and Logitech Music today from 12:30am PDT to 1:30am PDT. This will only affect users in the US.

UE Smart Radio/Logitech Music Maintenance

May <var data-var='date'>13</var>, <var data-var='time'>10:18</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>13</var>, <var data-var='time'>07:30</var> PDT Investigating - Some music services no longer are accessible on the UE SmartRadio when connected to our US datacenter.

UE SmartRadio: music service interaction interrupted (US)

Apr <var data-var='date'>11</var>, <var data-var='time'>18:17</var> PDT Resolved - A fix has been implemented and the service appears to be functioning as expected. Apr <var data-var='date'>11</var>, <var data-var='time'>14:48</var> PDT Investigating - We're seeing some issues in the US where players would fail to connect.

Squeezebox Player connection disturbed in the US

Jan <var data-var='date'> 7</var>, <var data-var='time'>10:24</var> PST Resolved - This incident has been resolved. Jan <var data-var='date'> 7</var>, <var data-var='time'>08:55</var> PST Monitoring - We have deployed a fix and are monitoring the system. Jan <var data-var='date'> 7</var>, <var data-var='time'>06:32</var> PST Investigating - We're seeing slow response times and an increase in error rates on our API servers. Users will notice slow behavior in clients and may not be able to view their cameras.

API Server Issue

Jan <var data-var='date'> 6</var>, <var data-var='time'>02:30</var> PST Completed - The scheduled maintenance has been completed. Jan <var data-var='date'> 6</var>, <var data-var='time'>00:30</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'> 5</var>, <var data-var='time'>22:27</var> PST Scheduled - We will be performing scheduled maintenance Logitech Alert services. You may not be able to access your camera remotely at some point during the update, but the cameras will still be recording and functioning during that time.

Logitech Alert: Scheduled service maintenance

Jan <var data-var='date'> 6</var>, <var data-var='time'>02:30</var> PST Completed - The scheduled maintenance has been completed. Jan <var data-var='date'> 6</var>, <var data-var='time'>00:30</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'> 5</var>, <var data-var='time'>22:34</var> PST Scheduled - We will be performing scheduled maintenance Logitech Wilfe services. You may not be able to access your camera history clips remotely at some point during the update, but the cameras will still be recording and functioning during that time.

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Lastest published events

Logitech Options+ and G HUB macOS Certificate Issue

Logitech Circle: Service Issue with Circle 1 Cameras

Logitech Alert Service Outage

Logitech Services, Components and Regions

Recent Logitech events

Logitech Options+ and G HUB macOS Certificate Issue

Logitech Circle: Service Issue with Circle 1 Cameras

Logitech Alert Service Outage

Logitech Circle: 3rd Party API Service Issue

UE SmartRadio and MySqueezebox.com partly down due to AWS outage

Logitech Circle: Service Issue due to Amazon Web Services Problem