Feb <var data-var='date'>27</var>, <var data-var='time'>09:54</var> AEDT Resolved - In-App Support Chat Temporarily Unavailable

In-App Support Chat Temporarily Unavailable

Mar <var data-var='date'>19</var>, <var data-var='time'>10:31</var> AEDT Resolved - Reporting auth issue is now also resolved, we are monitoring for any further issues. Mar <var data-var='date'>19</var>, <var data-var='time'>10:31</var> AEDT Monitoring - Reporting auth issue is now also resolved, we are monitoring for any further issues. Mar <var data-var='date'>19</var>, <var data-var='time'>09:14</var> AEDT Update - Workflow loading issue has been resolved. We're investigating a secondary issue with reporting access for admins. Mar <var data-var='date'>19</var>, <var data-var='time'>08:59</var> AEDT Identified - The issue has been identified and a fix is being worked on.

Workflow loading issue

May <var data-var='date'>24</var>, <var data-var='time'>11:36</var> AEST Resolved - 3rd party has restored availability. May <var data-var='date'>24</var>, <var data-var='time'>10:58</var> AEST Identified - We've escalated and are awaiting a 3rd party API provider to resolve the issue.

3rd party API issues causing booking/retrieval problems

May <var data-var='date'>21</var>, <var data-var='time'>10:48</var> AEST Resolved - This morning engineers identified and resolved an issue with the removal of a downstream 3rd party logging system within the Management Platform. The Management Platform has been rolled back and has now resumed normal function. May <var data-var='date'>21</var>, <var data-var='time'>09:03</var> AEST Monitoring - Workflows should now be functioning as normal again. May <var data-var='date'>21</var>, <var data-var='time'>08:50</var> AEST Identified - We've identified the cause of workflow loading errors and are rolling out a fix. May <var data-var='date'>21</var>, <var data-var='time'>08:38</var> AEST Investigating - We've received reports of workflow loading failures and are investigating.

Apr <var data-var='date'>24</var>, <var data-var='time'>15:09</var> AEST Resolved - System availability is stable, we continue to monitor and assess root cause. Apr <var data-var='date'>24</var>, <var data-var='time'>14:05</var> AEST Monitoring - We've recovered availability but are still determining root cause. Apr <var data-var='date'>24</var>, <var data-var='time'>13:42</var> AEST Investigating - We are currently investigating this issue.

Platform availability issue

Mar <var data-var='date'>21</var>, <var data-var='time'>12:11</var> AEDT Resolved - Issue resolved, post-mortem notes to follow. Mar <var data-var='date'>21</var>, <var data-var='time'>12:01</var> AEDT Update - Issue resolved, post-mortem notes to follow. Mar <var data-var='date'>21</var>, <var data-var='time'>11:30</var> AEDT Investigating - We are continuing to investigate this issue.

SSL Issue

May <var data-var='date'>20</var>, <var data-var='time'>13:29</var> AEST Resolved - After monitoring for an extended period of time, we believe the issue with our partner (Travelport) has been resolved. May <var data-var='date'>19</var>, <var data-var='time'>17:20</var> AEST Monitoring - Travelport have made some config changes at the core that we believe will resolve our immediate issue. We are actively monitoring current performance. May <var data-var='date'>19</var>, <var data-var='time'>14:01</var> AEST Update - Some bookings are affected due to this issue with the Travelport Profile system. Unfortunately out of our control but we are working closely with our partners to ensure this is resolved ASAP. Affecting profile updates more severely in cases. Again if you are having issues please do jump on Live chat / contact support and our team will be there to help. May <var data-var='date'>19</var>, <var data-var='time'>12:34</var> AEST Identified - Currently our global distribution system Travelport are experiencing profile outages affecting Locomote customers. Case has been raised with Travelport and highest priority given. This is affecting some users updating profiles and completing some bookings. Please use live chat if you are experiencing any difficulties and we'll be able to support.

Profile Errors

Oct <var data-var='date'>28</var>, <var data-var='time'>12:11</var> AEDT Resolved - Hotel results are now being returned. We apologise for any inconvenience this caused. If there are any further issues please report them to our Support team by emailing support@locomote.com Oct <var data-var='date'>28</var>, <var data-var='time'>11:48</var> AEDT Monitoring - Hotel results are now being returned, we are monitoring and will resolve shortly. Oct <var data-var='date'>28</var>, <var data-var='time'>11:17</var> AEDT Investigating - 28 October 2019 11:00am (AEDT): We are aware of an issue where there are no hotels being returned. This has been escalated to Travelport as a priority.

****IMPORTANT**** No content displayed for Hotels

Oct <var data-var='date'>11</var>, <var data-var='time'>00:21</var> AEDT Resolved - This incident has been resolved. May <var data-var='date'>17</var>, <var data-var='time'>11:53</var> AEST Investigating - We are aware of an issue where some users may not be able to book Jetstar (JQ) instant purchase airfares and are receiving a payment error. You can however book Jetstar (JQ) airfares with Baggage. Our team is working to resolve this as soon as possible. We apologise for any inconvenience.

****IMPORTANT**** Jetstar (JQ) instant purchase payment failures

May <var data-var='date'> 3</var>, <var data-var='time'>08:17</var> AEST Resolved - The issue in which travellers were unable to book a hotel with flights has been Resolved. You will now be able to successfully book Flights, Hotels and Cars in the same booking.. We sincerely apologise for any inconvenience that this may have caused. Apr <var data-var='date'>26</var>, <var data-var='time'>08:29</var> AEST Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>24</var>, <var data-var='time'>14:05</var> AEST Investigating - We are aware of an issue where some users may not be able to book a hotel with flights (when using On Account as payment) in the same trip. You can however book a hotel separate to the flights. Our team is working to resolve this as soon as possible. We sincerely apologise for any inconvenience.

****IMPORTANT**** Unable to book a hotel with flights in the same trip

Apr <var data-var='date'> 9</var>, <var data-var='time'>10:02</var> AEST Resolved - The issue where some users may not be able to search or complete an online booking on the Locomote Corporate Travel Platform when using the latest mobile version of Google Chrome has been resolved. Feb <var data-var='date'>15</var>, <var data-var='time'>11:15</var> AEDT Identified - We are still working on resolving the issue where some users may not be able to search or complete an online booking on the Locomote Corporate Travel Platform when using the latest mobile version of Google Chrome. If you are experiencing issues, if possible please use the desktop version, another browser on your phone (eg. Safari for iOS, Firefox for Android) otherwise you can complete an offline booking. We apologise for any inconvenience. Feb <var data-var='date'>13</var>, <var data-var='time'>13:40</var> AEDT Investigating - We are aware of an issue where some users may not be able to search or complete an online booking on the Locomote Corporate Travel Platform when using the latest mobile version of Google Chrome. Our team is currently working on a fix to resolve this as soon as possible. If you are experiencing issues, if possible please use the desktop version, another browser on your phone (eg. Safari for iOS, Firefox for Android) otherwise you can complete an offline booking. We apologise for any inconvenience.

***IMPORTANT*** Locomote Status Update - Issue with Google Chrome (for mobile only)

Apr <var data-var='date'> 4</var>, <var data-var='time'>09:25</var> AEDT Resolved - The issue in which travellers were unable to progress past the checkout due to an error “Error unmarshalling message body: Expected” has now be Resolved. You should be able to select seats at checkout as normal. We sincerely apologise for any inconvenience that this may have caused. Apr <var data-var='date'> 1</var>, <var data-var='time'>12:48</var> AEDT Update - We are continuing to investigate an issue on the Locomote Corporate Travel Platform in which travellers are unable to progress past the checkout page, after selecting a seat. The traveller will receive an error message stating “Error unmarshalling message body: Expected.” We advise that customers should contact their Travel Management Company if they require specific seat selection in the interim, or to book without seat selection in order to complete any bookings. We apologise for any inconvenience that this will cause and we will continue to update users with the outcome. Apr <var data-var='date'> 1</var>, <var data-var='time'>12:46</var> AEDT Investigating - Locomote is aware of and is currently investigating an issue in which travellers are unable to progress past the check out page in order to complete their bookings. The traveller will receive an error message stating “Error unmarshalling message body: Expected” We advise that customers should contact their Travel Management Company in order to complete any bookings. We apologise for any inconvenience that this will cause and will continue to update users with the outcome.

***IMPORTANT*** Locomote Status Update - Error message when selecting a seat at checkout

Apr <var data-var='date'> 2</var>, <var data-var='time'>09:26</var> AEDT Resolved - We have now fixed an issue where some users were not able to reset their password to the Locomote Corporate Travel Platform when using a web browser other than Internet Explorer. This was due to CAPTCHA not properly loading, which is required to validate the password reset. We sincerely apologise for any inconvenience this may have caused. Mar <var data-var='date'>28</var>, <var data-var='time'>13:59</var> AEDT Investigating - We are aware of an issue where some users may not be able to reset their password to the Locomote Corporate Travel Platform when using a web browser other than Internet Explorer. This is due to CAPTCHA not properly loading, which is required to validate the password reset. If you need to book a trip on Locomote in the interim, then please contact your Travel Arranger or Company Administrator to book on your behalf. Our team is working to resolve this as soon as possible. We sincerely apologise for any inconvenience.

***IMPORTANT*** Locomote Status Update - Unable to reset password in browsers other than Internet Explorer

Mar <var data-var='date'>20</var>, <var data-var='time'>13:46</var> AEDT Resolved - We have resolved the outage where users may not have been able to access and login to the Locomote Corporate Travel Platform. This was due to a background maintenance job that slowed the system down. We apologise for any inconvenience this may have caused. Mar <var data-var='date'>20</var>, <var data-var='time'>13:29</var> AEDT Investigating - We are aware of an issue where users may not be able access and login to the Locomote Corporate Travel Platform. We are currently investigating and are working to resolve this outage as soon as possible. We apologise for any inconvenience and appreciate your understanding.

***IMPORTANT*** Locomote Status Update - Unable to access the Locomote Corporate Travel Platform

Feb <var data-var='date'>15</var>, <var data-var='time'>11:13</var> AEDT Resolved - The issue where users were unable to complete travel bookings via the Locomote platform has now been resolved. We apologise for any inconvenience that this may have caused. Feb <var data-var='date'>14</var>, <var data-var='time'>16:08</var> AEDT Investigating - We are aware of an issue in which users are currently unable to complete travel bookings via the Locomote platform. Our team is working on a fix to resolve this as soon as possible. At this stage, we strongly suggest that users book offline via their Travel Management Company. We will continue to communicate any updates moving forward. We apologise for the inconvenience that this has caused

***IMPORTANT*** Locomote Status Update - Unable to complete travel bookings

Feb <var data-var='date'>14</var>, <var data-var='time'>09:45</var> AEDT Resolved - The issues around our Support & Help Centre provider Zendesk have been resolved. You should now be unable to view, update or lodge tickets either directly via email or via our Locomote Help Centre. We apologise for any inconvenience this may have caused. Feb <var data-var='date'>14</var>, <var data-var='time'>09:19</var> AEDT Investigating - Our Support & Help Centre provider Zendesk is currently experiencing issues. During this time, you will be unable to view, update or lodge tickets either directly via email or via our Locomote Help Centre. From Zendesk: "Amazon AWS is reporting issues with their Relational Database Service affecting Support, Talk and Guide services on pod 15. We are working with them to resolve the issue. We will post more information as it becomes available." We direct you to use our chat platform Intercom for any issues, which is located on our Locomote platform. Our team will be available to answer any queries you may have. We apologise for any inconvenience.

***IMPORTANT*** Locomote Support Update - Zendesk Support & Guide outage

Feb <var data-var='date'>13</var>, <var data-var='time'>11:08</var> AEDT Resolved - The issue where some users may not be able to login to the Locomote Corporate Travel Platform when using Safari has now been resolved. We apologise for any inconvenience this may have caused. Feb <var data-var='date'> 8</var>, <var data-var='time'>10:06</var> AEDT Investigating - We are aware of an issue where some users may not be able to login to the Locomote Corporate Travel Platform when using Safari. We have identified the cause and our team is currently working on a fix to resolve this as soon as possible. If you are experiencing issues, please use another browser (eg. Google Chrome, Firefox). We apologise for any inconvenience.

***IMPORTANT*** Status Update - Login issue with Safari browser

Nov <var data-var='date'>28</var>, <var data-var='time'>11:40</var> AEDT Resolved - We have now resolved the issue in the Locomote platform in which users were unable to complete updates to their profile, resulting in an inability to access online workflows to book and/or arrange travel on behalf of other travellers. We apologise for any inconvenience this may have caused during this time. Nov <var data-var='date'>28</var>, <var data-var='time'>09:53</var> AEDT Investigating - We are aware of an issue in the Locomote platform in which users users are unable to complete updates to their profile, resulting in an inability to access online workflows to book and/or arrange travel on behalf of other travellers. Users may notice an error message when hovering over their online workflows, with instructions to contact Support. Users can still book/arrange travel by completing their request using an offline workflow via their travel consultant. We are currently working on fixing this as soon as possible and will update this message as we have more information. Please accept our sincerest apologies for any inconvenience caused.

Online workflows unavailable due to delay in profiles updating

Sep <var data-var='date'>27</var>, <var data-var='time'>09:36</var> AEST Resolved - The issue in which "Alternative Title" was affecting the availability of workflows for users, has been successfully resolved. You will still see the Alternative Title field within a profile, however this is now no longer mandatory unless your company configuration enforces it. Again we apologies for any inconvenience this has caused in the interim. Sep <var data-var='date'>26</var>, <var data-var='time'>10:43</var> AEST Identified - We have now identified the root cause where Locomote users may find that their workflows are unavailable to be selected. This was due to the "Alternative Title" section of profiles being marked as mandatory. A current workaround is to update your "Alternative Title" section of your profile to either Mr, Mrs or Miss, which will allow you to progress with bookings. A fix is being developed, that we hope to release to production as soon as possible to resolve this issue. Please accept our apologies for the inconvenience. Sep <var data-var='date'>26</var>, <var data-var='time'>10:16</var> AEST Update - We are continuing to investigate this issue. Sep <var data-var='date'>26</var>, <var data-var='time'>10:15</var> AEST Investigating - We are aware of an issue in which Locomote users may find that their workflows are unavailable to be selected. This is due to the "Alternative Title" section of profiles being marked as mandatory. A current workaround is to update your "Alternative Title" section of your profile to either Mr, Mrs or Miss, which will allow you to progress with bookings. We are working to resolve this as soon as possible. Please accept our apologies for the inconvenience.

Workflows unavailable due to "Alternative Title" in profiles marked as mandatory

Aug <var data-var='date'>10</var>, <var data-var='time'>14:25</var> AEST Resolved - All users are now able to fully utilise the messaging functionality with the Locomote platform without delays. If you have any further issues please contact Locomote Support. We appreciate your patience and understanding during this time. Jul <var data-var='date'>31</var>, <var data-var='time'>15:47</var> AEST Update - We are continuing to investigate this issue. Jul <var data-var='date'>31</var>, <var data-var='time'>15:45</var> AEST Investigating - We are aware of an issue in which replying to "New Message" email notifications from your email client will result in extended delays in delivery. A workaround is to reply directly from the Locomote platform via the "Messages" module. We are working to resolve this as soon as possible. Please accept our apologies for the inconvenience.

Locomote Status Update - Email delay

Jun <var data-var='date'>20</var>, <var data-var='time'>03:12</var> AEST Resolved - All users should now be able to load Locomote Booking tool using Internet Explorer 11. If you have any further issues please contact Locomote Support. We appreciate your patience and understanding during this time. Jun <var data-var='date'>20</var>, <var data-var='time'>03:01</var> AEST Identified - We have identified the issue affecting users using Internet Explorer 11 from loading Locomote booking tool. We'll advise an ETA for resolution as soon as possible. Jun <var data-var='date'>19</var>, <var data-var='time'>23:32</var> AEST Investigating - We are aware that some users are unable to access to the Locomote Corporate Booking Tool using IE 11. We are currently investigating and will provide an update as we learn more.

Locomote Status Update

Jun <var data-var='date'>19</var>, <var data-var='time'>20:10</var> AEST Resolved - All users should now be able to login to the Locomote Booking tool. If you have any further issues please contact Locomote Support. Thank you for your patience and understanding during this time. Jun <var data-var='date'>19</var>, <var data-var='time'>18:57</var> AEST Identified - We have identified the issue affecting some users from logging into the Locomote booking tool. We'll advise an ETA for resolution as soon as possible. Jun <var data-var='date'>19</var>, <var data-var='time'>18:32</var> AEST Investigating - We are aware that some users are unable to login to the Locomote booking tool. We are currently investigating and will provide an update as we learn more.

May <var data-var='date'>23</var>, <var data-var='time'>11:27</var> AEST Resolved - We have successfully located and rectified the issue around users being unable to log into the Locomote platform. We apologise for any inconvenience that this may have caused. If there are any further issues please contact support@locomote.com May <var data-var='date'>22</var>, <var data-var='time'>10:33</var> AEST Update - We are continuing to monitor for any further issues. May <var data-var='date'>21</var>, <var data-var='time'>23:23</var> AEST Monitoring - All users should now be able to log into the Locomote platform. We will continue to monitor and advise a resolution soon. May <var data-var='date'>21</var>, <var data-var='time'>22:23</var> AEST Investigating - We are currently investigating reports that some users are unable to log into the Locomote platform. Our Engineering teams are currently investigating the issue.

May <var data-var='date'> 4</var>, <var data-var='time'>13:43</var> AEST Resolved - We have successfully located and rectified the issue around users being unable to log into the Locomote platform. We apologise for any inconvenience that this may have caused. If there are any further issues please contact support@locomote.com May <var data-var='date'> 4</var>, <var data-var='time'>13:35</var> AEST Investigating - We are monitoring reports received that some users are unable to log into the Locomote platform. We are currently investigating the problem and will update the issue as soon as they come to hand.

May <var data-var='date'> 4</var>, <var data-var='time'>12:18</var> AEST Resolved - The messaging functionality is now working as expected on all browsers. We apologise for any inconvenience this has caused. If there are any further issues please contact support@locomote.com May <var data-var='date'> 2</var>, <var data-var='time'>13:48</var> AEST Investigating - We are currently experiencing an issue in which messages within a trip are failing to send in browsers other than Chrome/Firefox eg. Microsoft Internet Explorer, Edge & Safari. Users of Chrome/Firefox can proceed with sending the message by refreshing the page after completion. We will have this resolved as soon as possible. We apologise for any inconvenience this may have caused during this time.

Is Locomote down?

Locomote status is UP

Lastest published events

In-App Support Chat Temporarily Unavailable

Workflow loading issue

3rd party API issues causing booking/retrieval problems

Locomote Services, Components and Regions

Recent Locomote events

In-App Support Chat Temporarily Unavailable

Workflow loading issue

3rd party API issues causing booking/retrieval problems

Workflow loading issue

Platform availability issue

SSL Issue