Aug <var data-var='date'> 5</var>, <var data-var='time'>16:41</var> CEST Resolved - This incident has been resolved. Aug <var data-var='date'> 5</var>, <var data-var='time'>16:40</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'> 5</var>, <var data-var='time'>15:23</var> CEST Investigating - We are currently investigating this issue.

Indisponibilité de service

Jul <var data-var='date'>31</var>, <var data-var='time'>14:35</var> CEST Resolved - Les perturbations réseau qui affectaient l'accès au service chez certains opérateurs sont terminées. Le service est de nouveau pleinement accessible. Nous reviendrons prochainement vers vous avec des éléments plus détaillés sur l'origine de ces perturbations Jul <var data-var='date'>30</var>, <var data-var='time'>16:04</var> CEST Update - Si vous disposez d'une connectivité redondante (double fibre, multi-WAN, SD-WAN, ou tout autre lien de secours (4G/5G par exemple)) le fait de basculer sur le lien alternatif permet généralement de contourner le problème, l'incident ne touchant que certains réseaux. En parallèle, nous poursuivons nos investigations afin de déterminer l'origine du problème. Jul <var data-var='date'>30</var>, <var data-var='time'>14:41</var> CEST Investigating - Nous avons identifié un incident affectant l'accès au service depuis certains réseaux. Nos équipes travaillent actuellement à en déterminer l'origine. Nous revenons vers vous dès que nous avons plus d'informations.

Problème d'accès via certains réseaux

Jun <var data-var='date'>30</var>, <var data-var='time'>15:38</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'>30</var>, <var data-var='time'>15:20</var> CEST Update - We are continuing to monitor for any further issues. Jun <var data-var='date'>30</var>, <var data-var='time'>15:07</var> CEST Monitoring - The root cause of the degraded response times has been identified and a fix has been applied. Performance has returned to normal. We are continuing to monitor the service to confirm stability before closing this incident. Jun <var data-var='date'>30</var>, <var data-var='time'>14:48</var> CEST Investigating - We have identified degraded response times on our public cloud platform. Our teams are currently investigating the root cause of this slowdown. We will update this page as soon as more information becomes available.

Service Degradation

Jun <var data-var='date'>25</var>, <var data-var='time'>17:10</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'>25</var>, <var data-var='time'>00:08</var> CEST Monitoring - We are pleased to inform you that all customers on the SecNumCloud region have been successfully switched back to their production instances. Our teams are actively monitoring the situation to ensure full stability. You can follow Outscale's incident status here: https://status.outscale.com We will provide a new update as soon as the situation evolves. Thank you for your continued patience. Jun <var data-var='date'>24</var>, <var data-var='time'>23:47</var> CEST Update - Outscale has reported improvements on this region. We are waiting for further confirmation before switching our instances back from DRP mode to production. We will keep you informed of any progress. You can follow Outscale's incident status here: https://status.outscale.com Thank you for your continued patience. We will provide a new update as soon as the situation evolves. Jun <var data-var='date'>24</var>, <var data-var='time'>23:22</var> CEST Update - We still have no new information from Outscale. The incident remains ongoing on both zones. Our disaster recovery procedures (DRP) remain fully active. Our teams are continuing to monitor the situation. You can follow Outscale's incident status here: https://status.outscale.com We will share a new update as soon as we hear from them. Thank you for your continued patience. Jun <var data-var='date'>24</var>, <var data-var='time'>22:58</var> CEST Update - We still have no new information from Outscale. Our disaster recovery procedures (DRP) remain fully active. Our teams are on standby and monitoring the situation continuously. You can follow Outscale's incident status here: https://status.outscale.com We will share a new update as soon as we hear from them. Thank you for your continued patience. Jun <var data-var='date'>24</var>, <var data-var='time'>22:30</var> CEST Update - We still have no new information from our infrastructure provider, Outscale. Our disaster recovery procedures (DRP) remain active on both zones. Our teams are continuing to monitor the situation closely. You can follow Outscale's incident status here: https://status.outscale.com We will share a new update as soon as we have more information. Thank you for your continued patience. Jun <var data-var='date'>24</var>, <var data-var='time'>22:09</var> CEST Update - We currently have no update from our infrastructure provider, Outscale, regarding the ongoing incidents on both the SecNumCloud and eu-west-2 regions. No communication has been received at this time. Our disaster recovery procedures (DRP) remain active on both zones while we await their response. You can follow Outscale's incident status here: https://status.outscale.com We will share a new update as soon as we have more information. Thank you for your continued patience. Jun <var data-var='date'>24</var>, <var data-var='time'>21:47</var> CEST Update - A new incident has occurred on our SecNumCloud zone. The issue appears to originate from our infrastructure provider, Outscale. We are awaiting their response and analysis. Our disaster recovery procedures (DRP) are being activated on this zone as well. We will share an update as soon as we have more information. Thank you for your patience. Jun <var data-var='date'>24</var>, <var data-var='time'>21:43</var> CEST Investigating - We are currently investigating this issue.

Indisponibilité de service - Région SecNumCloud

Jun <var data-var='date'>25</var>, <var data-var='time'>17:10</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'>25</var>, <var data-var='time'>04:51</var> CEST Update - Outscale has confirmed that the incident affecting the eu-west-2 region has been resolved. As part of the recovery process, all virtual machines impacted by the incident have been marked as stopped and can now be safely restarted. On our end, not all production servers are back up yet. We are switching back from DRP to production environments progressively, as each server is confirmed operational by Outscale. You can follow Outscale's incident status here: https://status.outscale.com We will provide a final update once all our environments are fully restored. Thank you for your continued patience. Jun <var data-var='date'>25</var>, <var data-var='time'>03:50</var> CEST Update - Outscale has fully restored the API services, which are now operational. Their teams are completing the final recovery actions. On our end, we are switching back to production environments as our servers come back up and are confirmed stable. You can follow Outscale's incident status here: https://status.outscale.com We will provide a final update once all environments are fully restored. Thank you for your continued patience. Jun <var data-var='date'>25</var>, <var data-var='time'>03:00</var> CEST Update - Outscale has fully restored the affected storage infrastructure. Pending operations related to the orchestrator have also been processed. Their teams are now working on restoring compute services ahead of a full API restoration and return to normal operations. On our end, we are continuing to switch our environments back to production. You can follow Outscale's incident status here: https://status.outscale.com Thank you for your continued patience. We will provide a new update as soon as the situation evolves. Jun <var data-var='date'>25</var>, <var data-var='time'>02:46</var> CEST Monitoring - Outscale has successfully restored part of the affected storage infrastructure. Their teams are continuing to work on restoring the remaining storage systems and will provide updates as they progress. On our end, we are progressively switching our DRP environments back to production. We will come back to you as soon as we have more information. You can follow Outscale's incident status here: https://status.outscale.com Thank you for your continued patience. We will provide a new update as soon as the situation evolves. Jun <var data-var='date'>25</var>, <var data-var='time'>02:21</var> CEST Update - We still have no new information from Outscale. The incident remains ongoing. Our DRP stays fully active while we await further updates. You can follow Outscale's incident status here: https://status.outscale.com We will come back to you as soon as we have more information. Thank you for your continued patience. Jun <var data-var='date'>25</var>, <var data-var='time'>01:47</var> CEST Update - No new information from Outscale at this time. Their teams are continuing to work on restoring storage systems on the affected infrastructure. Our DRP remains fully active. We will come back to you as soon as we have more information. You can follow Outscale's incident status here: https://status.outscale.com Thank you for your continued patience. We will provide a new update as soon as the situation evolves. Jun <var data-var='date'>25</var>, <var data-var='time'>01:02</var> CEST Update - Outscale has provided an update. They have successfully stabilized the impacted point of presence within the data center. Network and backbone services have been restarted and stabilized. Their teams are now working on restoring storage systems on the affected physical resources. Our DRP remains fully active while we await full restoration. We will come back to you as soon as we have more information. You can follow Outscale's incident status here: https://status.outscale.com Thank you for your continued patience. We will provide a new update as soon as the situation evolves. Jun <var data-var='date'>25</var>, <var data-var='time'>00:31</var> CEST Update - No new information from Outscale on the eu-west-2 region at this time. The incident remains ongoing. Our DRP stays fully active. You can follow Outscale's incident status here: https://status.outscale.com We will come back to you as soon as we have more information. Thank you for your continued patience. Jun <var data-var='date'>25</var>, <var data-var='time'>00:31</var> CEST Update - No new information from Outscale on the eu-west-2 region at this time. The incident remains ongoing. Our DRP stays fully active. You can follow Outscale's incident status here: https://status.outscale.com We will come back to you as soon as we have more information. Thank you for your continued patience. Jun <var data-var='date'>24</var>, <var data-var='time'>23:54</var> CEST Update - Outscale has provided an update. The incident appears to be related to environmental conditions within their infrastructure. Their teams are actively working to resolve the situation. Our DRP remains fully active. We will come back to you as soon as we have more information. You can follow Outscale's incident status here: https://status.outscale.com Thank you for your continued patience. We will provide a new update as soon as the situation evolves. Jun <var data-var='date'>24</var>, <var data-var='time'>23:47</var> CEST Update - No new information from Outscale on this region at this time. Our DRP remains fully active. We will come back to you as soon as we have more information. You can follow Outscale's incident status here: https://status.outscale.com Thank you for your continued patience. We will provide a new update as soon as the situation evolves. Jun <var data-var='date'>24</var>, <var data-var='time'>23:22</var> CEST Update - We still have no new information from Outscale. The incident remains ongoing on both zones. Our disaster recovery procedures (DRP) remain fully active. Our teams are continuing to monitor the situation. You can follow Outscale's incident status here: https://status.outscale.com We will share a new update as soon as we hear from them. Thank you for your continued patience. Jun <var data-var='date'>24</var>, <var data-var='time'>22:58</var> CEST Update - We still have no new information from Outscale. Our disaster recovery procedures (DRP) remain fully active. Our teams are on standby and monitoring the situation continuously. You can follow Outscale's incident status here: https://status.outscale.com We will share a new update as soon as we hear from them. Thank you for your continued patience. Jun <var data-var='date'>24</var>, <var data-var='time'>22:30</var> CEST Update - We still have no new information from our infrastructure provider, Outscale. Our disaster recovery procedures (DRP) remain active on both zones. Our teams are continuing to monitor the situation closely. You can follow Outscale's incident status here: https://status.outscale.com We will share a new update as soon as we have more information. Thank you for your continued patience. Jun <var data-var='date'>24</var>, <var data-var='time'>22:09</var> CEST Update - We currently have no update from our infrastructure provider, Outscale, regarding the ongoing incidents on both the SecNumCloud and eu-west-2 regions. No communication has been received at this time. Our disaster recovery procedures (DRP) remain active on both zones while we await their response. You can follow Outscale's incident status here: https://status.outscale.com We will share a new update as soon as we have more information. Thank you for your continued patience. Jun <var data-var='date'>24</var>, <var data-var='time'>21:48</var> CEST Update - No update from Outscale regarding the incident on the eu-west-2 region at this time. Their teams are still working on resolving the issue. Our disaster recovery procedures (DRP) remain active on our end. You can follow Outscale's incident status here: https://status.outscale.com We will share a new update as soon as we hear from them. Thank you for your continued patience. Jun <var data-var='date'>24</var>, <var data-var='time'>21:23</var> CEST Update - No new update from Outscale at this time. Their teams are continuing to investigate and work towards resolving the incident. Our disaster recovery procedures (DRP) remain active on our end while we await further information. You can follow Outscale's incident status here: https://status.outscale.com We will share a new update as soon as we hear from them. Thank you for your continued patience. Jun <var data-var='date'>24</var>, <var data-var='time'>21:04</var> CEST Update - Outscale has provided a first update at 9:02 PM UTC+1. Their teams are still actively working on resolving the incident. No ETA has been communicated at this time. Our disaster recovery procedures (DRP) remain active on our end. You can follow Outscale's incident status here: https://status.outscale.com We will keep you updated as the situation evolves. Thank you for your patience. Jun <var data-var='date'>24</var>, <var data-var='time'>20:43</var> CEST Identified - Our infrastructure provider, Outscale, has officially declared an incident on their side. No additional information is available at this time — their investigation is still ongoing. On our end, our disaster recovery procedures (DRP) are continuing to be progressively deployed. You can follow Outscale's incident status here: https://status.outscale.com We will share a new update as soon as we have more information. Thank you for your continued patience. Jun <var data-var='date'>24</var>, <var data-var='time'>20:24</var> CEST Update - We still have no update from our infrastructure provider, Outscale, regarding the ongoing maintenance and its impact on our services. On our end, our disaster recovery procedures (DRP) are being progressively activated. We are doing everything we can to restore normal service as quickly as possible. We will share a new update as soon as we have more information. Thank you for your continued patience. Jun <var data-var='date'>24</var>, <var data-var='time'>20:05</var> CEST Update - We are currently experiencing production issues caused by a scheduled maintenance operation conducted by our infrastructure provider, Outscale. Their teams are actively investigating the situation on their end. In the meantime, we have activated our disaster recovery procedures (DRP) to mitigate the impact as much as possible. We will keep you updated as soon as we receive further information from Outscale. We apologize for the inconvenience and thank you for your patience. Jun <var data-var='date'>24</var>, <var data-var='time'>19:55</var> CEST Investigating - We are currently investigating this issue.

Indisponibilité de service - Région eu-west-2

Jun <var data-var='date'>11</var>, <var data-var='time'>09:13</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'>11</var>, <var data-var='time'>08:50</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>11</var>, <var data-var='time'>07:57</var> CEST Investigating - We are currently investigating this issue.

Jun <var data-var='date'> 3</var>, <var data-var='time'>11:22</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'> 3</var>, <var data-var='time'>02:22</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'> 2</var>, <var data-var='time'>16:38</var> CEST Identified - Un incident chez notre hébergeur de production nous a amené à déployer les environnements de secours. Le service est opérationnel et sera rebasculé sur les instances de production dès la fin de l'incident. Les modifications effectuées sur les environnements de secours ne seront pas répercutées sur les environnements de production à la fin de l'incident. Jun <var data-var='date'> 2</var>, <var data-var='time'>14:12</var> CEST Update - L'ensemble des instances de secours pour les environnements impactés ont été deployés. Jun <var data-var='date'> 2</var>, <var data-var='time'>13:59</var> CEST Investigating - We are currently investigating this issue.

Jun <var data-var='date'> 2</var>, <var data-var='time'>13:54</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'> 2</var>, <var data-var='time'>13:31</var> CEST Investigating - We are currently investigating this issue.

May <var data-var='date'>28</var>, <var data-var='time'>18:10</var> CEST Resolved - This incident has been resolved. May <var data-var='date'>28</var>, <var data-var='time'>18:08</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>28</var>, <var data-var='time'>17:51</var> CEST Investigating - We are currently investigating this issue.

May <var data-var='date'>26</var>, <var data-var='time'>10:30</var> CEST Resolved - This incident has been resolved. May <var data-var='date'>26</var>, <var data-var='time'>10:27</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>26</var>, <var data-var='time'>10:25</var> CEST Update - We are continuing to investigate this issue. May <var data-var='date'>26</var>, <var data-var='time'>10:24</var> CEST Investigating - We are currently investigating this issue.

May <var data-var='date'>22</var>, <var data-var='time'>11:24</var> CEST Resolved - This incident has been resolved. May <var data-var='date'>22</var>, <var data-var='time'>11:17</var> CEST Identified - Incident majeur chez notre fournisseur d'infrastructure Scaleway. May <var data-var='date'>22</var>, <var data-var='time'>11:12</var> CEST Investigating - We are currently investigating this issue.

May <var data-var='date'>21</var>, <var data-var='time'>18:34</var> CEST Resolved - This incident has been resolved. May <var data-var='date'>21</var>, <var data-var='time'>18:32</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>21</var>, <var data-var='time'>18:14</var> CEST Investigating - We are currently investigating this issue.

Problème d'accès à LockSelf pour certains clients

May <var data-var='date'> 4</var>, <var data-var='time'>16:21</var> CEST Resolved - This incident has been resolved. May <var data-var='date'> 4</var>, <var data-var='time'>16:15</var> CEST Update - We are continuing to monitor for any further issues. May <var data-var='date'> 4</var>, <var data-var='time'>16:08</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 4</var>, <var data-var='time'>14:43</var> CEST Investigating - We are currently investigating this issue.

Jan <var data-var='date'>29</var>, <var data-var='time'>12:58</var> CET Resolved - This incident has been resolved. Jan <var data-var='date'>29</var>, <var data-var='time'>12:04</var> CET Update - We are continuing to monitor for any further issues. Jan <var data-var='date'>29</var>, <var data-var='time'>12:01</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>29</var>, <var data-var='time'>11:42</var> CET Investigating - Un incident est survenu sur certains environnements Cloud Privé. Nous étudions actuellement ce problème.

Dec <var data-var='date'> 8</var>, <var data-var='time'>10:15</var> CET Resolved - This incident has been resolved. Dec <var data-var='date'> 8</var>, <var data-var='time'>10:06</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'> 8</var>, <var data-var='time'>09:54</var> CET Investigating - We are currently investigating this issue.

Dégradation des fonctionnalités nécessitants l'envoi d'un email

Dec <var data-var='date'> 2</var>, <var data-var='time'>22:04</var> CET Resolved - This incident has been resolved. Dec <var data-var='date'> 2</var>, <var data-var='time'>18:59</var> CET Investigating - We are currently investigating this issue.

Oct <var data-var='date'>24</var>, <var data-var='time'>00:54</var> CEST Resolved - This incident has been resolved. Oct <var data-var='date'>23</var>, <var data-var='time'>14:36</var> CEST Identified - The issue has been identified and a fix is being implemented. Oct <var data-var='date'>23</var>, <var data-var='time'>14:34</var> CEST Investigating - L'ensemble des clients de notre offre cloud public ainsi que les clients cloud privés avec l'option SMTP ou l'option lockself-cloud sont impactés.

Erreur lors d'action générant un envoie d'email

Oct <var data-var='date'>21</var>, <var data-var='time'>18:39</var> CEST Resolved - This incident has been resolved. Oct <var data-var='date'>21</var>, <var data-var='time'>18:15</var> CEST Investigating - We are currently investigating this issue.

Sep <var data-var='date'>25</var>, <var data-var='time'>16:20</var> CEST Resolved - This incident has been resolved. Sep <var data-var='date'>25</var>, <var data-var='time'>16:08</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>25</var>, <var data-var='time'>16:08</var> CEST Update - We are continuing to investigate this issue. Sep <var data-var='date'>25</var>, <var data-var='time'>15:50</var> CEST Investigating - We are currently investigating this issue.

Aug <var data-var='date'>28</var>, <var data-var='time'>19:43</var> CEST Resolved - This incident has been resolved. Aug <var data-var='date'>28</var>, <var data-var='time'>18:23</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>28</var>, <var data-var='time'>17:47</var> CEST Identified - The issue has been identified and a fix is being implemented. Aug <var data-var='date'>28</var>, <var data-var='time'>17:32</var> CEST Investigating - We are currently investigating this issue.

Problème d'accès à LockSelf

Aug <var data-var='date'>21</var>, <var data-var='time'>10:32</var> CEST Resolved - Nous n'observons plus de ralentissement. Aug <var data-var='date'>21</var>, <var data-var='time'>10:15</var> CEST Monitoring - Un fix a été implémenté, nous n'observons plus de ralentissement. Nous continuons le monitoring pour s'assurer de la bonne disponibilité du Cloud Public. Aug <var data-var='date'>21</var>, <var data-var='time'>09:57</var> CEST Investigating - Des ralentissements sont actuellement en cours sur notre offre d'hébergement Cloud Public.

Ralentissement sur le Cloud Public

Jul <var data-var='date'>29</var>, <var data-var='time'>11:00</var> CEST Resolved - Notre fournisseur Outscale a cloturé l'incident. Jul <var data-var='date'>28</var>, <var data-var='time'>13:40</var> CEST Monitoring - Notre fournisseur Outscale a identifié et corrigé l'incident rencontré sur son service OOS. Jul <var data-var='date'>28</var>, <var data-var='time'>13:00</var> CEST Investigating - Notre fournisseur Outscale rencontre des dégradations de son service OOS. Les fonctionnalités de LockTransfer et LockFiles peuvent être impactées. Il est possible de suivre l'avancée de la résolution de l'incident sur: https://status.outscale.com/incidents/cv0b5vtxq2jv .

Dégradation des fonctionnalités liées aux fichiers

May <var data-var='date'>13</var>, <var data-var='time'>01:08</var> CEST Resolved - L'incident est terminé. May <var data-var='date'>12</var>, <var data-var='time'>23:02</var> CEST Investigating - Un incident est en cours rendant impossible la consultation de mots de passe. Le problème est identifié et nos équipes sont en cours de résolution.

Consultation de mots de passe

Apr <var data-var='date'> 8</var>, <var data-var='time'>00:55</var> CEST Resolved - L'incident a été résolu par notre hébergeur Outscale. Nos équipes ont vérifié que tous les environnements LockSelf impactés sont bien rétablis. Apr <var data-var='date'> 7</var>, <var data-var='time'>22:07</var> CEST Monitoring - Les équipes d'Outscale ont identifié et semblent avoir résolu le problème. Nous continuons le monitoring pour s'assurer de la bonne disponibilité des environnements impactés. Apr <var data-var='date'> 7</var>, <var data-var='time'>18:12</var> CEST Update - Les investigations sont toujours en cours par les équipes Outscale. Suivi des investigations : https://status.outscale.com/ Apr <var data-var='date'> 7</var>, <var data-var='time'>17:09</var> CEST Update - Nous restons en étroite collaboration avec les équipes d'Outscale afin de rétablir le service. Suivi des investigations : https://status.outscale.com/ Apr <var data-var='date'> 7</var>, <var data-var='time'>16:16</var> CEST Investigating - Un problème d'accès aux serveurs LockSelf pour certains utilisateurs est en cours sur la zone eu-west-2. Nos équipes sont en relation avec les équipes de notre hébergeur Outscale afin de déterminer la cause du problème.

Problème d'accès à LockSelf pour certains utilisateurs

Mar <var data-var='date'>10</var>, <var data-var='time'>18:42</var> CET Resolved - This incident has been resolved. Mar <var data-var='date'>10</var>, <var data-var='time'>18:22</var> CET Monitoring - Un incident lié à une instabilité réseau chez notre fournisseur d'infrastructure est en cours chez notre fournisseur : https://status.scaleway.com/incidents/162zw5zd9x8r Mar <var data-var='date'>10</var>, <var data-var='time'>17:12</var> CET Identified - Un incident lié à une instabilité réseau chez notre fournisseur d'infrastructure est en cours chez notre fournisseur : https://status.scaleway.com/incidents/162zw5zd9x8r

Is LockSelf down?

LockSelf status is UP

Lastest published events

Indisponibilité de service

Problème d'accès via certains réseaux

Service Degradation

LockSelf Services, Components and Regions

Recent LockSelf events

Indisponibilité de service

Problème d'accès via certains réseaux

Service Degradation

Indisponibilité de service - Région SecNumCloud

Indisponibilité de service - Région eu-west-2

Indisponibilité de service