Apr <var data-var='date'> 7</var>, <var data-var='time'>11:46</var> PDT Resolved - All systems are operating normally. Issue is resolved.Apr <var data-var='date'> 7</var>, <var data-var='time'>10:32</var> PDT Investigating - Our rendering system is experiencing delays so proofs and thumbnails may lake longer than expected to appear in the dashboard, we have identified the issue and are actively fixing it

Rendering Delays

Mar <var data-var='date'>30</var>, <var data-var='time'>11:51</var> PDT Resolved - The issue affecting new account registrations on the Dashboard has been resolved. Users should now be able to successfully create new accounts. We will continue to monitor the system to ensure stability.Mar <var data-var='date'>30</var>, <var data-var='time'>09:52</var> PDT Investigating - We are currently experiencing an issue affecting new account registration on the Dashboard. Some users may be unable to create a new account at this time. Our team is aware of the issue and is actively investigating and implementing a fix.

Users Unable to Complete Account Sign-Up

Mar <var data-var='date'>27</var>, <var data-var='time'>06:51</var> PDT Resolved - Backfills are complete. Additionally, Lob's engineering team has put improvements in place to prevent similar issues in the future, and updated our monitoring and alerting to catch similar issues if they do recur. Please reach out to support@lob.com if you are still experiencing issues!Mar <var data-var='date'>25</var>, <var data-var='time'>06:28</var> PDT Update - Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. Lob's QR Code Engagement visualizations in the "Mail Analytics" and "Campaigns" sections of the dashboard are missing some data that was created between Monday, March 16 and Tuesday, March 24. Only the data processing system was impacted - no original QR code scan data has been lost. Customers can still access this data if they make a GET call to Lob's APIs, or if they have webhook ingestion already set up. We've identified the issue and new scan events are now visible in the QR Code Engagement Chart. We are actively backfilling scans from the outage period that are missing from the chart. We've updated our anticipated date of resolution for completing this backfill - this should be complete no later than the evening of Friday, March 27.Mar <var data-var='date'>24</var>, <var data-var='time'>12:42</var> PDT Identified - Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. Lob's QR Code Engagement visualizations in the "Mail Analytics" and "Campaigns" sections of the dashboard are missing some data that was created between Monday, March 16 and today, March 24. Only the data processing system was impacted - no original QR code scan data has been lost. Customers can still access this data if they make a GET call to Lob's APIs, or if they have webhook ingestion already set up. We've identified the issue and are actively backfilling the QR Code Engagement Chart with the missing records. We anticipate completing this backfill no later than tomorrow morning - Wednesday, March 25.

Lag in QR Code Analytics - Reporting Tools Affected

Feb <var data-var='date'>20</var>, <var data-var='time'>13:55</var> PST Resolved - This incident has been resolved.Feb <var data-var='date'>20</var>, <var data-var='time'>13:51</var> PST Identified - The issue has been identified and a fix is being implemented.

Elevated API Errors

Feb <var data-var='date'> 4</var>, <var data-var='time'>13:26</var> PST Resolved - We have resolved the issue in which deliverability statuses were not correctly provided for a small subset of US addresses.Feb <var data-var='date'> 4</var>, <var data-var='time'>13:06</var> PST Investigating - Partial US Address Verification Service Degradation We are currently investigating an issue in which deliverability statuses are not correctly provided for a small subset of US addresses. We expect prompt resolution.

Partial US Address Verification Service Degradation

Dec <var data-var='date'> 9</var>, <var data-var='time'>13:59</var> PST Resolved - This incident has been resolved.Dec <var data-var='date'> 9</var>, <var data-var='time'>10:06</var> PST Identified - Our engineering team has observed data delays in our dashboard. Data may be stale or missing. Our engineering team is actively working on a resolution.

Dashboard Data Delays

Nov <var data-var='date'>18</var>, <var data-var='time'>17:22</var> PST Resolved - All endpoints are operating normally. Customers should now be experiencing normal performance from Lob's APIs. Please reach out to our support team with any concerns.Nov <var data-var='date'>18</var>, <var data-var='time'>09:48</var> PST Monitoring - Earlier today, we experienced degraded service due to an outage at a major infrastructure provider that caused connectivity issues across our network. These issues have now been fully resolved, and all systems are operating normally. We are continuing to monitor performance closely, but no further impact is expected.Nov <var data-var='date'>18</var>, <var data-var='time'>04:23</var> PST Investigating - Lob is experiencing elevated API errors. Our engineering team is currently investigating.

Degraded service

Nov <var data-var='date'> 2</var>, <var data-var='time'>09:14</var> PST Resolved - International address verifications is fully functional as of 11/02/25 05:25 AM PSTNov <var data-var='date'> 2</var>, <var data-var='time'>07:15</var> PST Monitoring - The issue affecting our international address verification service has been resolved. Service has been restored and is operating normally.Nov <var data-var='date'> 2</var>, <var data-var='time'>01:53</var> PST Identified - We are currently experiencing a service disruption affecting our international address verification service for countries outside the US. Requests for address verification in all other countries are currently returning errors (HTTP 500).

International AV service outage

Oct <var data-var='date'>21</var>, <var data-var='time'>07:07</var> PDT Resolved - All endpoints are operating normally. Customers should now be experiencing normal performance from Lob's APIs. Please reach out to our support team with any concerns.Oct <var data-var='date'>20</var>, <var data-var='time'>21:57</var> PDT Monitoring - Lob's engineers have applied a patch to all impacted endpoints to mitigate the ongoing issues with our third-party software services. We're continuing to closely monitor the situation. Customers should now be experiencing normal performance from Lob's APIs. Please reach out to our support team with any concerns.Oct <var data-var='date'>20</var>, <var data-var='time'>20:00</var> PDT Identified - Lob's engineers have identified a temporary fix for these issues and are in the process of rolling this change out across all endpoints. Customers will continue to see intermittent errors and increased latency, though at reduced levels.Oct <var data-var='date'>20</var>, <var data-var='time'>13:53</var> PDT Update - We are experiencing degraded service due to a major cloud provider outage.Oct <var data-var='date'>20</var>, <var data-var='time'>13:31</var> PDT Investigating - Lob is experiencing elevated API errors. Our engineering team is currently investigating.

Aug <var data-var='date'>22</var>, <var data-var='time'>14:04</var> PDT Resolved - The issue has been resolved and all services are fully operational.Aug <var data-var='date'>21</var>, <var data-var='time'>18:32</var> PDT Monitoring - We've deployed a fix and our monitoring our solution.Aug <var data-var='date'>21</var>, <var data-var='time'>17:04</var> PDT Identified - We are experiencing an API outage. We've identified the issue and currently working on fixing it, and will provide an update soon.

API Outage

Aug <var data-var='date'> 7</var>, <var data-var='time'>05:35</var> PDT Resolved - On August 6, 2025, between approximately 17:30 UTC and 22:50 UTC, some mail piece records were not forwarded to the Search service. Records that were created or updated after that time are being processed correctly. We completed backfills overnight for all affected customers. If you are still seeing issues or have other concerns, please reach out to Lob support.Aug <var data-var='date'> 6</var>, <var data-var='time'>17:03</var> PDT Monitoring - On August 6, 2025, between approximately 17:30 UTC and 22:50 UTC, some mail piece records were not forwarded to the Search service. Records that were created or updated after that time are being processed correctly. If you created a mail piece in that time window, or if the status of that mail piece changed within the Lob system, it may not be accurately reflected in the Lob dashboard. We are currently working to backfill the records in question. In the interim, customers can reference the API logs in the Lob dashboard to confirm that mail pieces were successfully created in the Lob system. Please reach out to Lob support with any further questions.

Data Processing Delays - Records not forwarded to Search service

Jun <var data-var='date'>20</var>, <var data-var='time'>15:39</var> PDT Resolved - This incident has been resolved.Jun <var data-var='date'>20</var>, <var data-var='time'>11:34</var> PDT Monitoring - We have implemented a fix for the issue that caused some items to enter an error state and report incorrect creative sizes. All systems are now functioning as expected. We're continuing to monitor for stability but believe the issue is fully resolved. Thank you for your patience.Jun <var data-var='date'>20</var>, <var data-var='time'>10:19</var> PDT Identified - We identified an issue beginning Wednesday late evening that may have caused some campaigns to enter an error state. As a result, certain campaigns may have incorrectly reported creative sizes (e.g., assets appearing larger than 20 MB). Our team has identified the root cause and has begun implementing a fix. We are actively working to remediate affected campaigns and restore expected functionality. We will continue to share updates as we make progress.

Issue adding Creatives.

Jun <var data-var='date'>13</var>, <var data-var='time'>10:42</var> PDT Resolved - The issue causing export requests to experience significant delays or failures has been fixed. Export functionality is now operating normally.Jun <var data-var='date'>11</var>, <var data-var='time'>12:35</var> PDT Investigating - We are currently experiencing issues Exporting mail data. We are investigating the issue and apologize for the inconvenience

Issues exporting mail data

Jun <var data-var='date'> 6</var>, <var data-var='time'>12:55</var> PDT Resolved - We experienced delays with rendering that caused proofs and thumbnails to appear slower than usual in the dashboard. The issue has been identified and resolved. Systems are now operating normally. We appreciate your patience and understanding.Jun <var data-var='date'> 6</var>, <var data-var='time'>11:47</var> PDT Identified - We are currently experiencing delays with rendering. As a result, proofs and thumbnails may take longer than usual to appear in the dashboard. We've identified the root cause and are actively working on a fix.

Rendering delays

May <var data-var='date'>30</var>, <var data-var='time'>10:59</var> PDT Resolved - This incident has been resolved. All endpoints and services are operational.May <var data-var='date'>30</var>, <var data-var='time'>10:17</var> PDT Investigating - We're experiencing an elevated level of API errors on our US verifications and reverse geocode lookup endpoints. We are currently looking into the issue.

May <var data-var='date'>25</var>, <var data-var='time'>08:50</var> PDT Resolved - This incident has been resolved. All services are operational.May <var data-var='date'>24</var>, <var data-var='time'>15:40</var> PDT Identified - We are currently experiencing a service disruption affecting our international address verification service for countries outside the US, UK, Canada, and Mexico. Requests for address verification in all other countries are currently returning errors (HTTP 500). Verification services for the US, UK, Canada, and Mexico remain fully operational.

International verifications returning 500s

May <var data-var='date'> 2</var>, <var data-var='time'>12:43</var> PDT Resolved - This incident has been resolved.May <var data-var='date'> 1</var>, <var data-var='time'>15:08</var> PDT Update - We experienced an issue sending emails between Apr 29 at 10:45 AM PT and Apr 30 at 10:45 AM PT. Our team is currently in the process of resending the affected emails. If you were expecting an email during this time and have not received it, please contact us at support@lob.com. We apologize for the inconvenience and appreciate your patience.May <var data-var='date'> 1</var>, <var data-var='time'>11:46</var> PDT Monitoring - We experienced an issue sending emails between Apr 29 at 10:45 AM PT and Apr 30 at 10:45 AM PT. Our team is currently in the process of resending the affected emails. If you were expecting an email during this time and have not received it, please contact us at support@lob.com. We apologize for the inconvenience and appreciate your patience.

Email Delivery Issue (Resolved)

Apr <var data-var='date'>30</var>, <var data-var='time'>14:11</var> PDT Resolved - All services are now operational.Apr <var data-var='date'>30</var>, <var data-var='time'>14:11</var> PDT Monitoring - On April 30, 2025 from 10:40 - 11:00 AM PST api.lob.com returned an elevated number of "Service Unavailable" 503 status code failures impacting most requests across all endpoints. This regression was caused by an update which has since been rolled back. All services are now operational.

Elevated Errors

Apr <var data-var='date'> 2</var>, <var data-var='time'>12:46</var> PDT Resolved - We identified the root cause of this issue and put a fix in place. Please reach out to Lob support if you continue to see issues with charts and graphs in the Lob Dashboard.Apr <var data-var='date'> 2</var>, <var data-var='time'>12:23</var> PDT Investigating - Some charts in the UI, including under the Mail Analytics tab, are including zero records. We're currently investigating the issue, and will provide an update soon.

Mail Analytics charts include no data

Feb <var data-var='date'>19</var>, <var data-var='time'>07:00</var> PST Resolved - Between 7:00 AM and 8:00 AM Pacific Time on Wednesday, February 19, Lob's APIs returned 500 errors for a portion of requests. This was resolved by an automated fail-over process, and Lob engineers are currently investigating the root cause to prevent similar issues in the future.

Jan <var data-var='date'> 9</var>, <var data-var='time'>09:06</var> PST Resolved - This incident has been resolved.Jan <var data-var='date'> 8</var>, <var data-var='time'>17:02</var> PST Monitoring - Lob was down from approximately 4:23 PM and 4:49 PM PT . The Lob dashboard was down and API requests may have returned a 500 during this time. We apologize for the inconvenience. All systems are operational now.

Nov <var data-var='date'>15</var>, <var data-var='time'>07:28</var> PST Resolved - We think the impact from the issue is over.Nov <var data-var='date'>14</var>, <var data-var='time'>17:21</var> PST Monitoring - A fix has been put in place and we are monitoring the situation.Nov <var data-var='date'>14</var>, <var data-var='time'>16:57</var> PST Identified - We're experiencing an elevated level of API errors and are currently looking into the issue.Nov <var data-var='date'>14</var>, <var data-var='time'>08:21</var> PST Monitoring - A fix has been implemented for elevated API errors. We will keep monitoring to ensure the issue is fully resolved.Nov <var data-var='date'>14</var>, <var data-var='time'>07:14</var> PST Investigating - We're experiencing an elevated level of API errors and are currently looking into the issue.

Nov <var data-var='date'>13</var>, <var data-var='time'>10:07</var> PST Resolved - This incident has been resolved.Nov <var data-var='date'>12</var>, <var data-var='time'>15:03</var> PST Monitoring - A fix has been implemented for the occasional elevated API errors. We will keep monitoring to ensure the issue is fully resolved.Nov <var data-var='date'>11</var>, <var data-var='time'>13:51</var> PST Identified - We've identified the cause of the elevated level of API errors and are working on a fix.Nov <var data-var='date'>11</var>, <var data-var='time'>11:37</var> PST Investigating - We're experiencing an elevated level of API errors and are currently looking into the issue.

Oct <var data-var='date'>10</var>, <var data-var='time'>05:43</var> PDT Resolved - All affected events have been emitted and is back to normal.Oct <var data-var='date'> 8</var>, <var data-var='time'>17:26</var> PDT Monitoring - The majority of the delayed events have now emitted as expected and are working on emitting the remainder.Oct <var data-var='date'> 8</var>, <var data-var='time'>12:06</var> PDT Identified - We encountered and identified an issue with our webhook pipeline. We are working on a backfill of the backlogged events, but are experiencing a delay.

Webhook events delayed

Oct <var data-var='date'> 1</var>, <var data-var='time'>12:31</var> PDT Resolved - Maintenance is complete.Oct <var data-var='date'> 1</var>, <var data-var='time'>12:01</var> PDT Investigating - QR Codes API might experience degraded performance during maintenance window.

Is Lob down?

Lob status is UP

Lastest published events

Rendering Delays

Users Unable to Complete Account Sign-Up

Lag in QR Code Analytics - Reporting Tools Affected

Lob Services, Components and Regions

Recent Lob events

Rendering Delays

Users Unable to Complete Account Sign-Up

Lag in QR Code Analytics - Reporting Tools Affected

Elevated API Errors

Partial US Address Verification Service Degradation

Dashboard Data Delays

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Is Lob down?

Lob status is UP

Lastest published events

Rendering Delays

Users Unable to Complete Account Sign-Up

Lag in QR Code Analytics - Reporting Tools Affected

Lob Services, Components and Regions

Recent Lob events

Rendering Delays

Users Unable to Complete Account Sign-Up

Lag in QR Code Analytics - Reporting Tools Affected

Elevated API Errors

Partial US Address Verification Service Degradation

Dashboard Data Delays

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!