Jul <var data-var='date'> 7</var>, <var data-var='time'>10:56</var> PDT Resolved - The issue causing errors in proofing HTML has been resolved, and processing has returned to normal. We will continue to monitor the system to ensure it remains stable. Jul <var data-var='date'> 7</var>, <var data-var='time'>10:08</var> PDT Investigating - We are currently investigating an issue affecting HTML templates. Users may encounter errors when proofing HTML templates or when sending mailpieces that use an HTML creative. Our team is actively working to identify the root cause and restore normal functionality. We will provide updates as more information becomes available.

Error rendering HTML Template

Jul <var data-var='date'> 3</var>, <var data-var='time'>00:41</var> PDT Resolved - The issue causing elevated rendering times has been resolved, and processing has returned to normal. We will continue to monitor the system to ensure it remains stable. Jul <var data-var='date'> 2</var>, <var data-var='time'>22:48</var> PDT Investigating - We are currently experiencing elevated rendering times, which may cause delays in processing some requests. Our team is investigating the issue and will provide updates as more information becomes available.

Elevated Rendering Times

Jun <var data-var='date'>29</var>, <var data-var='time'>20:12</var> PDT Resolved - We experienced a temporary issue with our international address verification service this evening that caused some requests to fail. The issue has been resolved and the service is operating normally Jun <var data-var='date'>29</var>, <var data-var='time'>20:11</var> PDT Identified - We experienced a temporary issue with our international address verification service this evening that caused some requests to fail. The issue has been resolved and the service is operating normally.

International Address Verification Service Disruption

Jun <var data-var='date'>25</var>, <var data-var='time'>23:00</var> PDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>25</var>, <var data-var='time'>21:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>25</var>, <var data-var='time'>19:43</var> PDT Scheduled - Lob will be performing routine maintenance on some of our systems on Thursday June 25, 2026 from 9PM - 11PM PT. Please expect periods of service interruption, and we appreciate your patience during this time.

Scheduled Maintenance

Jun <var data-var='date'>18</var>, <var data-var='time'>15:58</var> PDT Resolved - The issue has resolved and API endpoints resolve as expected. Jun <var data-var='date'>18</var>, <var data-var='time'>15:33</var> PDT Update - Our endpoint/service is currently experiencing an outage. As a result, users may be experiencing errors, degraded performance, or inability to access certain features. Our team has identified the issue and is actively investigating the root cause. Jun <var data-var='date'>18</var>, <var data-var='time'>15:26</var> PDT Investigating - Our endpoint/service is currently experiencing an outage. As a result, users may be experiencing errors, degraded performance, or inability to access certain features. Our team has identified the issue and is actively investigating the root cause.

Errors from API endpoint

Jun <var data-var='date'>18</var>, <var data-var='time'>11:57</var> PDT Resolved - We identified an issue causing some API endpoints to incorrectly return 401 Unauthorized responses. This has been resolved and all endpoints are functioning as expected. Jun <var data-var='date'>18</var>, <var data-var='time'>07:35</var> PDT Identified - We identified an issue causing some API endpoints to incorrectly return 401 Unauthorized responses. This has been resolved and all endpoints are functioning as expected. impact from the issue is over.

Jun <var data-var='date'>10</var>, <var data-var='time'>19:30</var> PDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>10</var>, <var data-var='time'>17:30</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>10</var>, <var data-var='time'>13:58</var> PDT Update - We will be undergoing scheduled maintenance during this time. Jun <var data-var='date'>10</var>, <var data-var='time'>13:58</var> PDT Update - We will be undergoing scheduled maintenance during this time. Jun <var data-var='date'>10</var>, <var data-var='time'>13:22</var> PDT Scheduled - We will be undergoing scheduled maintenance during this time.

Jun <var data-var='date'>10</var>, <var data-var='time'>15:00</var> PDT Resolved - We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon. Jun <var data-var='date'>10</var>, <var data-var='time'>14:50</var> PDT Monitoring - Customers may have experienced a temporary outage related to creating letters and obtaining information about previously created letters.  The root cause has been identified and the issue resolved.

Temporary outage for letters

Jun <var data-var='date'> 9</var>, <var data-var='time'>20:00</var> PDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 9</var>, <var data-var='time'>18:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 9</var>, <var data-var='time'>07:17</var> PDT Scheduled - Lob will be performing routine maintenance on some of our systems on Tuesday June 9, 2026 from 6PM - 8PM PT. Please expect periods of service interruption, and we appreciate your patience during this time.

May <var data-var='date'>29</var>, <var data-var='time'>13:30</var> PDT Resolved - We think the impact from the issue is over. May <var data-var='date'>20</var>, <var data-var='time'>11:56</var> PDT Monitoring - We have implemented a mitigation that restores bank account verification for sending Checks. New bank account verification should now work as expected. If you created a bank account within the last 7 days and are still unable to complete verification, please reach out to our support team at support@lob.com or visit https://help.lob.com/resources/getting-support for additional contact options. We will be providing an update in the coming week about longer-term changes to bank account verification, before they take effect. We apologize for any disruption this caused. May <var data-var='date'>20</var>, <var data-var='time'>09:38</var> PDT Investigating - We are aware of an issue affecting customers attempting to verify bank accounts with micro deposits through the Lob dashboard or API. We are investigating and working on a resolution. We apologize for the inconvenience and will provide an update as soon as we have more information.

Issue with bank account verifications using micro deposits

May <var data-var='date'>14</var>, <var data-var='time'>20:00</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>14</var>, <var data-var='time'>18:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>14</var>, <var data-var='time'>17:16</var> PDT Scheduled - Lob will be performing routine maintenance on some of our systems on Thursday May 14, 2026 from 6PM - 8PM PT. Please expect periods of service interruption, and we appreciate your patience during this time.

May <var data-var='date'> 5</var>, <var data-var='time'>14:40</var> PDT Resolved - This incident has been resolved. May <var data-var='date'> 5</var>, <var data-var='time'>11:08</var> PDT Monitoring - Issue seem to be resolved. We are monitoring. May <var data-var='date'> 5</var>, <var data-var='time'>10:34</var> PDT Investigating - Our rendering system is experiencing delays so proofs and thumbnails may lake longer than expected to appear in the dashboard. We have identified the issue and are actively working on a fix

Rendering Service Delays

Apr <var data-var='date'>23</var>, <var data-var='time'>11:52</var> PDT Resolved - Our rendering system is back to being fully operational without any delays. Issue is resolved. Apr <var data-var='date'>23</var>, <var data-var='time'>10:16</var> PDT Investigating - Our rendering system is experiencing delays so proofs and thumbnails may lake longer than expected to appear in the dashboard. We have identified the issue and are actively working on a fix

Rendering delays

Apr <var data-var='date'>10</var>, <var data-var='time'>15:32</var> PDT Resolved - We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon. Apr <var data-var='date'>10</var>, <var data-var='time'>15:32</var> PDT Identified - We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

Campaign/Mailpieces failing with 403 error

Apr <var data-var='date'> 7</var>, <var data-var='time'>11:46</var> PDT Resolved - All systems are operating normally. Issue is resolved. Apr <var data-var='date'> 7</var>, <var data-var='time'>10:32</var> PDT Investigating - Our rendering system is experiencing delays so proofs and thumbnails may lake longer than expected to appear in the dashboard, we have identified the issue and are actively fixing it

Rendering Delays

Mar <var data-var='date'>30</var>, <var data-var='time'>11:51</var> PDT Resolved - The issue affecting new account registrations on the Dashboard has been resolved. Users should now be able to successfully create new accounts. We will continue to monitor the system to ensure stability. Mar <var data-var='date'>30</var>, <var data-var='time'>09:52</var> PDT Investigating - We are currently experiencing an issue affecting new account registration on the Dashboard. Some users may be unable to create a new account at this time. Our team is aware of the issue and is actively investigating and implementing a fix.

Users Unable to Complete Account Sign-Up

Mar <var data-var='date'>27</var>, <var data-var='time'>06:51</var> PDT Resolved - Backfills are complete. Additionally, Lob's engineering team has put improvements in place to prevent similar issues in the future, and updated our monitoring and alerting to catch similar issues if they do recur. Please reach out to support@lob.com if you are still experiencing issues! Mar <var data-var='date'>25</var>, <var data-var='time'>06:28</var> PDT Update - Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. Lob's QR Code Engagement visualizations in the "Mail Analytics" and "Campaigns" sections of the dashboard are missing some data that was created between Monday, March 16 and Tuesday, March 24. Only the data processing system was impacted - no original QR code scan data has been lost. Customers can still access this data if they make a GET call to Lob's APIs, or if they have webhook ingestion already set up. We've identified the issue and new scan events are now visible in the QR Code Engagement Chart. We are actively backfilling scans from the outage period that are missing from the chart. We've updated our anticipated date of resolution for completing this backfill - this should be complete no later than the evening of Friday, March 27. Mar <var data-var='date'>24</var>, <var data-var='time'>12:42</var> PDT Identified - Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. Lob's QR Code Engagement visualizations in the "Mail Analytics" and "Campaigns" sections of the dashboard are missing some data that was created between Monday, March 16 and today, March 24. Only the data processing system was impacted - no original QR code scan data has been lost. Customers can still access this data if they make a GET call to Lob's APIs, or if they have webhook ingestion already set up. We've identified the issue and are actively backfilling the QR Code Engagement Chart with the missing records. We anticipate completing this backfill no later than tomorrow morning - Wednesday, March 25.

Lag in QR Code Analytics - Reporting Tools Affected

Feb <var data-var='date'>20</var>, <var data-var='time'>13:55</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'>20</var>, <var data-var='time'>13:51</var> PST Identified - The issue has been identified and a fix is being implemented.

Elevated API Errors

Feb <var data-var='date'> 4</var>, <var data-var='time'>13:26</var> PST Resolved - We have resolved the issue in which deliverability statuses were not correctly provided for a small subset of US addresses. Feb <var data-var='date'> 4</var>, <var data-var='time'>13:06</var> PST Investigating - Partial US Address Verification Service Degradation We are currently investigating an issue in which deliverability statuses are not correctly provided for a small subset of US addresses. We expect prompt resolution.

Partial US Address Verification Service Degradation

Dec <var data-var='date'> 9</var>, <var data-var='time'>13:59</var> PST Resolved - This incident has been resolved. Dec <var data-var='date'> 9</var>, <var data-var='time'>10:06</var> PST Identified - Our engineering team has observed data delays in our dashboard. Data may be stale or missing. Our engineering team is actively working on a resolution.

Dashboard Data Delays

Nov <var data-var='date'>18</var>, <var data-var='time'>17:22</var> PST Resolved - All endpoints are operating normally. Customers should now be experiencing normal performance from Lob's APIs. Please reach out to our support team with any concerns. Nov <var data-var='date'>18</var>, <var data-var='time'>09:48</var> PST Monitoring - Earlier today, we experienced degraded service due to an outage at a major infrastructure provider that caused connectivity issues across our network. These issues have now been fully resolved, and all systems are operating normally. We are continuing to monitor performance closely, but no further impact is expected. Nov <var data-var='date'>18</var>, <var data-var='time'>04:23</var> PST Investigating - Lob is experiencing elevated API errors. Our engineering team is currently investigating.

Degraded service

Nov <var data-var='date'> 2</var>, <var data-var='time'>09:14</var> PST Resolved - International address verifications is fully functional as of 11/02/25 05:25 AM PST Nov <var data-var='date'> 2</var>, <var data-var='time'>07:15</var> PST Monitoring - The issue affecting our international address verification service has been resolved. Service has been restored and is operating normally. Nov <var data-var='date'> 2</var>, <var data-var='time'>01:53</var> PST Identified - We are currently experiencing a service disruption affecting our international address verification service for countries outside the US. Requests for address verification in all other countries are currently returning errors (HTTP 500).

International AV service outage

Oct <var data-var='date'>21</var>, <var data-var='time'>07:07</var> PDT Resolved - All endpoints are operating normally. Customers should now be experiencing normal performance from Lob's APIs. Please reach out to our support team with any concerns. Oct <var data-var='date'>20</var>, <var data-var='time'>21:57</var> PDT Monitoring - Lob's engineers have applied a patch to all impacted endpoints to mitigate the ongoing issues with our third-party software services. We're continuing to closely monitor the situation. Customers should now be experiencing normal performance from Lob's APIs. Please reach out to our support team with any concerns. Oct <var data-var='date'>20</var>, <var data-var='time'>20:00</var> PDT Identified - Lob's engineers have identified a temporary fix for these issues and are in the process of rolling this change out across all endpoints. Customers will continue to see intermittent errors and increased latency, though at reduced levels. Oct <var data-var='date'>20</var>, <var data-var='time'>13:53</var> PDT Update - We are experiencing degraded service due to a major cloud provider outage. Oct <var data-var='date'>20</var>, <var data-var='time'>13:31</var> PDT Investigating - Lob is experiencing elevated API errors. Our engineering team is currently investigating.

Aug <var data-var='date'>22</var>, <var data-var='time'>14:04</var> PDT Resolved - The issue has been resolved and all services are fully operational. Aug <var data-var='date'>21</var>, <var data-var='time'>18:32</var> PDT Monitoring - We've deployed a fix and our monitoring our solution. Aug <var data-var='date'>21</var>, <var data-var='time'>17:04</var> PDT Identified - We are experiencing an API outage. We've identified the issue and currently working on fixing it, and will provide an update soon.

API Outage

Aug <var data-var='date'> 7</var>, <var data-var='time'>05:35</var> PDT Resolved - On August 6, 2025, between approximately 17:30 UTC and 22:50 UTC, some mail piece records were not forwarded to the Search service. Records that were created or updated after that time are being processed correctly. We completed backfills overnight for all affected customers. If you are still seeing issues or have other concerns, please reach out to Lob support. Aug <var data-var='date'> 6</var>, <var data-var='time'>17:03</var> PDT Monitoring - On August 6, 2025, between approximately 17:30 UTC and 22:50 UTC, some mail piece records were not forwarded to the Search service. Records that were created or updated after that time are being processed correctly. If you created a mail piece in that time window, or if the status of that mail piece changed within the Lob system, it may not be accurately reflected in the Lob dashboard. We are currently working to backfill the records in question. In the interim, customers can reference the API logs in the Lob dashboard to confirm that mail pieces were successfully created in the Lob system. Please reach out to Lob support with any further questions.

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Lastest published events

Error rendering HTML Template

Elevated Rendering Times

International Address Verification Service Disruption

Lob Services, Components and Regions

Recent Lob events

Error rendering HTML Template

Elevated Rendering Times

International Address Verification Service Disruption

Scheduled Maintenance

Errors from API endpoint

Errors from API endpoint

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Is Lob down?

Lob status is UP

Lastest published events

Error rendering HTML Template

Elevated Rendering Times

International Address Verification Service Disruption

Lob Services, Components and Regions

Recent Lob events

Error rendering HTML Template

Elevated Rendering Times

International Address Verification Service Disruption

Scheduled Maintenance

Errors from API endpoint

Errors from API endpoint

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!