Aug <var data-var='date'>20</var>, <var data-var='time'>09:59</var> PDT Update - We are currently investigating an issue affecting logins. Some users may encounter an error when attempting to log in. If you are affected, resetting your password from the login page will restore access. Please choose a unique password that you do not use on any other site. Our team is actively working to restore normal functionality, and we will provide updates as more information becomes available. Aug <var data-var='date'>20</var>, <var data-var='time'>09:27</var> PDT Investigating - We are currently investigating an issue affecting user logins. Some users may encounter an error when attempting to log in. Our team is actively working to identify the root cause and restore normal functionality.

Errors when logging in

Aug <var data-var='date'>12</var>, <var data-var='time'>12:18</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'>12</var>, <var data-var='time'>11:04</var> PDT Monitoring - We applied a patch and the elevated error rate on the /v1/bulk/us_verifications endpoint has resolved. Our team is continuing to actively monitor. Aug <var data-var='date'>12</var>, <var data-var='time'>10:52</var> PDT Investigating - We are currently seeing an elevated error rate on the /v1/bulk/us_verifications endpoint. Our team is actively investigating and we will post an update as soon as we have more information.

Elevated Bulk Verifications Errors

Aug <var data-var='date'>12</var>, <var data-var='time'>11:05</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'>12</var>, <var data-var='time'>08:29</var> PDT Monitoring - We've resolved the issue that prevented ingestion of USPS tracking events. USPS has sent us a backfill file, and we are currently processing the skipped events. Customers should see all tracking events caught up by the end of business today. Aug <var data-var='date'>12</var>, <var data-var='time'>07:22</var> PDT Identified - We are currently experiencing an issue affecting ingestion of USPS tracking events. All tracking events will be delayed until this issue is resolved and the backlog of data is processed. Our team is aware of the issue and actively implementing a fix.

Data Processing Delays - USPS Tracking Events

Aug <var data-var='date'>11</var>, <var data-var='time'>20:00</var> PDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>11</var>, <var data-var='time'>18:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>11</var>, <var data-var='time'>07:33</var> PDT Scheduled - Lob will be performing routine maintenance on some of our systems on Tuesday August 11th, 2026 from 9PM - 11PM ET. Please expect periods of service interruption, and we appreciate your patience during this time.

Scheduled Maintenance

Jul <var data-var='date'>24</var>, <var data-var='time'>10:53</var> PDT Resolved - The issue causing errors Lob API has been resolved. Jul <var data-var='date'>24</var>, <var data-var='time'>04:27</var> PDT Monitoring - The issue causing 500 errors in lob API has been resolved. We will continue to monitor the system to ensure it remains stable.

Lob APi down

Jul <var data-var='date'>10</var>, <var data-var='time'>11:56</var> PDT Resolved - The external service has been resolved and all our systems are operational Jul <var data-var='date'>10</var>, <var data-var='time'>11:01</var> PDT Monitoring - The external service is gradually recovering and we're now actively monitoring the recovery Jul <var data-var='date'>10</var>, <var data-var='time'>10:36</var> PDT Investigating - We're experiencing a temporary issue across our system due to an external service outage. We're actively working on resolving this issue

External service outage

Jul <var data-var='date'> 9</var>, <var data-var='time'>10:48</var> PDT Resolved - The issue affecting some export requests has been resolved, and processing has returned to normal. Jul <var data-var='date'> 8</var>, <var data-var='time'>10:45</var> PDT Investigating - We are currently experiencing an issue affecting some export creation and are actively working to resolve it.

failures affecting export

Jul <var data-var='date'> 7</var>, <var data-var='time'>10:56</var> PDT Resolved - The issue causing errors in proofing HTML has been resolved, and processing has returned to normal. We will continue to monitor the system to ensure it remains stable. Jul <var data-var='date'> 7</var>, <var data-var='time'>10:08</var> PDT Investigating - We are currently investigating an issue affecting HTML templates. Users may encounter errors when proofing HTML templates or when sending mailpieces that use an HTML creative. Our team is actively working to identify the root cause and restore normal functionality. We will provide updates as more information becomes available.

Error rendering HTML Template

Jul <var data-var='date'> 3</var>, <var data-var='time'>00:41</var> PDT Resolved - The issue causing elevated rendering times has been resolved, and processing has returned to normal. We will continue to monitor the system to ensure it remains stable. Jul <var data-var='date'> 2</var>, <var data-var='time'>22:48</var> PDT Investigating - We are currently experiencing elevated rendering times, which may cause delays in processing some requests. Our team is investigating the issue and will provide updates as more information becomes available.

Elevated Rendering Times

Jun <var data-var='date'>29</var>, <var data-var='time'>20:12</var> PDT Resolved - We experienced a temporary issue with our international address verification service this evening that caused some requests to fail. The issue has been resolved and the service is operating normally Jun <var data-var='date'>29</var>, <var data-var='time'>20:11</var> PDT Identified - We experienced a temporary issue with our international address verification service this evening that caused some requests to fail. The issue has been resolved and the service is operating normally.

International Address Verification Service Disruption

Jun <var data-var='date'>25</var>, <var data-var='time'>23:00</var> PDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>25</var>, <var data-var='time'>21:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>25</var>, <var data-var='time'>19:43</var> PDT Scheduled - Lob will be performing routine maintenance on some of our systems on Thursday June 25, 2026 from 9PM - 11PM PT. Please expect periods of service interruption, and we appreciate your patience during this time.

Jun <var data-var='date'>18</var>, <var data-var='time'>15:58</var> PDT Resolved - The issue has resolved and API endpoints resolve as expected. Jun <var data-var='date'>18</var>, <var data-var='time'>15:33</var> PDT Update - Our endpoint/service is currently experiencing an outage. As a result, users may be experiencing errors, degraded performance, or inability to access certain features. Our team has identified the issue and is actively investigating the root cause. Jun <var data-var='date'>18</var>, <var data-var='time'>15:26</var> PDT Investigating - Our endpoint/service is currently experiencing an outage. As a result, users may be experiencing errors, degraded performance, or inability to access certain features. Our team has identified the issue and is actively investigating the root cause.

Errors from API endpoint

Jun <var data-var='date'>18</var>, <var data-var='time'>11:57</var> PDT Resolved - We identified an issue causing some API endpoints to incorrectly return 401 Unauthorized responses. This has been resolved and all endpoints are functioning as expected. Jun <var data-var='date'>18</var>, <var data-var='time'>07:35</var> PDT Identified - We identified an issue causing some API endpoints to incorrectly return 401 Unauthorized responses. This has been resolved and all endpoints are functioning as expected. impact from the issue is over.

Jun <var data-var='date'>10</var>, <var data-var='time'>19:30</var> PDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>10</var>, <var data-var='time'>17:30</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>10</var>, <var data-var='time'>13:58</var> PDT Update - We will be undergoing scheduled maintenance during this time. Jun <var data-var='date'>10</var>, <var data-var='time'>13:58</var> PDT Update - We will be undergoing scheduled maintenance during this time. Jun <var data-var='date'>10</var>, <var data-var='time'>13:22</var> PDT Scheduled - We will be undergoing scheduled maintenance during this time.

Jun <var data-var='date'>10</var>, <var data-var='time'>15:00</var> PDT Resolved - We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon. Jun <var data-var='date'>10</var>, <var data-var='time'>14:50</var> PDT Monitoring - Customers may have experienced a temporary outage related to creating letters and obtaining information about previously created letters.  The root cause has been identified and the issue resolved.

Temporary outage for letters

Jun <var data-var='date'> 9</var>, <var data-var='time'>20:00</var> PDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 9</var>, <var data-var='time'>18:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 9</var>, <var data-var='time'>07:17</var> PDT Scheduled - Lob will be performing routine maintenance on some of our systems on Tuesday June 9, 2026 from 6PM - 8PM PT. Please expect periods of service interruption, and we appreciate your patience during this time.

May <var data-var='date'>29</var>, <var data-var='time'>13:30</var> PDT Resolved - We think the impact from the issue is over. May <var data-var='date'>20</var>, <var data-var='time'>11:56</var> PDT Monitoring - We have implemented a mitigation that restores bank account verification for sending Checks. New bank account verification should now work as expected. If you created a bank account within the last 7 days and are still unable to complete verification, please reach out to our support team at support@lob.com or visit https://help.lob.com/resources/getting-support for additional contact options. We will be providing an update in the coming week about longer-term changes to bank account verification, before they take effect. We apologize for any disruption this caused. May <var data-var='date'>20</var>, <var data-var='time'>09:38</var> PDT Investigating - We are aware of an issue affecting customers attempting to verify bank accounts with micro deposits through the Lob dashboard or API. We are investigating and working on a resolution. We apologize for the inconvenience and will provide an update as soon as we have more information.

Issue with bank account verifications using micro deposits

May <var data-var='date'>14</var>, <var data-var='time'>20:00</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>14</var>, <var data-var='time'>18:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>14</var>, <var data-var='time'>17:16</var> PDT Scheduled - Lob will be performing routine maintenance on some of our systems on Thursday May 14, 2026 from 6PM - 8PM PT. Please expect periods of service interruption, and we appreciate your patience during this time.

May <var data-var='date'> 5</var>, <var data-var='time'>14:40</var> PDT Resolved - This incident has been resolved. May <var data-var='date'> 5</var>, <var data-var='time'>11:08</var> PDT Monitoring - Issue seem to be resolved. We are monitoring. May <var data-var='date'> 5</var>, <var data-var='time'>10:34</var> PDT Investigating - Our rendering system is experiencing delays so proofs and thumbnails may lake longer than expected to appear in the dashboard. We have identified the issue and are actively working on a fix

Rendering Service Delays

Apr <var data-var='date'>23</var>, <var data-var='time'>11:52</var> PDT Resolved - Our rendering system is back to being fully operational without any delays. Issue is resolved. Apr <var data-var='date'>23</var>, <var data-var='time'>10:16</var> PDT Investigating - Our rendering system is experiencing delays so proofs and thumbnails may lake longer than expected to appear in the dashboard. We have identified the issue and are actively working on a fix

Rendering delays

Apr <var data-var='date'>10</var>, <var data-var='time'>15:32</var> PDT Resolved - We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon. Apr <var data-var='date'>10</var>, <var data-var='time'>15:32</var> PDT Identified - We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

Campaign/Mailpieces failing with 403 error

Apr <var data-var='date'> 7</var>, <var data-var='time'>11:46</var> PDT Resolved - All systems are operating normally. Issue is resolved. Apr <var data-var='date'> 7</var>, <var data-var='time'>10:32</var> PDT Investigating - Our rendering system is experiencing delays so proofs and thumbnails may lake longer than expected to appear in the dashboard, we have identified the issue and are actively fixing it

Rendering Delays

Mar <var data-var='date'>30</var>, <var data-var='time'>11:51</var> PDT Resolved - The issue affecting new account registrations on the Dashboard has been resolved. Users should now be able to successfully create new accounts. We will continue to monitor the system to ensure stability. Mar <var data-var='date'>30</var>, <var data-var='time'>09:52</var> PDT Investigating - We are currently experiencing an issue affecting new account registration on the Dashboard. Some users may be unable to create a new account at this time. Our team is aware of the issue and is actively investigating and implementing a fix.

Users Unable to Complete Account Sign-Up

Mar <var data-var='date'>27</var>, <var data-var='time'>06:51</var> PDT Resolved - Backfills are complete. Additionally, Lob's engineering team has put improvements in place to prevent similar issues in the future, and updated our monitoring and alerting to catch similar issues if they do recur. Please reach out to support@lob.com if you are still experiencing issues! Mar <var data-var='date'>25</var>, <var data-var='time'>06:28</var> PDT Update - Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. Lob's QR Code Engagement visualizations in the "Mail Analytics" and "Campaigns" sections of the dashboard are missing some data that was created between Monday, March 16 and Tuesday, March 24. Only the data processing system was impacted - no original QR code scan data has been lost. Customers can still access this data if they make a GET call to Lob's APIs, or if they have webhook ingestion already set up. We've identified the issue and new scan events are now visible in the QR Code Engagement Chart. We are actively backfilling scans from the outage period that are missing from the chart. We've updated our anticipated date of resolution for completing this backfill - this should be complete no later than the evening of Friday, March 27. Mar <var data-var='date'>24</var>, <var data-var='time'>12:42</var> PDT Identified - Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. Lob's QR Code Engagement visualizations in the "Mail Analytics" and "Campaigns" sections of the dashboard are missing some data that was created between Monday, March 16 and today, March 24. Only the data processing system was impacted - no original QR code scan data has been lost. Customers can still access this data if they make a GET call to Lob's APIs, or if they have webhook ingestion already set up. We've identified the issue and are actively backfilling the QR Code Engagement Chart with the missing records. We anticipate completing this backfill no later than tomorrow morning - Wednesday, March 25.

Lag in QR Code Analytics - Reporting Tools Affected

Feb <var data-var='date'>20</var>, <var data-var='time'>13:55</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'>20</var>, <var data-var='time'>13:51</var> PST Identified - The issue has been identified and a fix is being implemented.

Is Lob down?

Lob status is UP

Lastest published events

Errors when logging in

Elevated Bulk Verifications Errors

Data Processing Delays - USPS Tracking Events

Lob Services, Components and Regions

Recent Lob events

Errors when logging in

Elevated Bulk Verifications Errors

Data Processing Delays - USPS Tracking Events

Scheduled Maintenance

Lob APi down

External service outage