Status: Scheduled We will be performing platform maintenance affecting both the US and EU data centers on April 11th from 8:00 AM to 8:30 AM (UTC+2). During this thirty-minute maintenance window, agents may experience a brief relog, and access to the service may be temporarily unavailable.

No customer action is required. We will provide updates as necessary. Affected components
 <ul>
 <li>Agent apps (Under maintenance)</li>
 </ul>

Maintenance: Scheduled maintenance

Status: Complete Maintenance has completed Affected components
 <ul>
 <li>Support chat on www.livechat.com (Under maintenance)</li>
 </ul>

Status: Complete Maintenance has completed Affected components
 <ul>
 <li>Agent apps (Under maintenance)</li>
 </ul>

Status: Resolved A fix has been implemented, and we see that our assets become available and reports a healthy status. We’ve been monitoring the situation, and will continue checks Affected components
 <ul>
 <li>Subprocessors' service (Operational)</li>
<li>Agent apps (Operational)</li>
<li>API (Operational)</li>
<li>Support chat on www.livechat.com (Operational)</li>
<li>Chat widget (Operational)</li>
 </ul>

LiveChat - outage

Status: Resolved The incident has been resolved and services are now operating as expected. We will continue to monitor the situation, but no further impact is anticipated. Affected components
 <ul>
 <li>Support chat on www.livechat.com (Operational)</li>
<li>Chat widget (Operational)</li>
 </ul>

Messages sent via the chat widget are delayed

Status: Resolved This incident has been resolved and services are operating normally. Thank you for your patience. Affected components
 <ul>
 <li>Support chat on www.livechat.com (Operational)</li>
<li>Chat widget (Operational)</li>
 </ul>

Messages sent in the chat widget may be delayed

Maintenance: Scheduled Maintenance

Status: Complete Maintenance has completed Affected components
 <ul>
 <li>Integrations (Under maintenance)</li>
<li>API (Under maintenance)</li>
<li>Support chat on www.livechat.com (Under maintenance)</li>
<li>Chat widget (Under maintenance)</li>
<li>Agent apps (Under maintenance)</li>
 </ul>

Status: Resolved We see that the issue within our cloud provider’s infrastructure has been mitigated, and we can confirm that the infrastructure is healthy, and we are not seeing further errors.

Throughout the degradation, our platform was able to maintain service continuity.

We appreciate your patience and understanding while we coordinated our efforts with the cloud provider’s engineers to address the issue. Affected components
 <ul>
 <li>Agent apps (Operational)</li>
<li>Integrations (Operational)</li>
<li>API (Operational)</li>
<li>Chat widget (Operational)</li>
<li>Subprocessors' service (Operational)</li>
 </ul>

Performance degradation of our services

Status: Resolved The issue within our cloud provider’s infrastructure has been mitigated, and we can confirm that all affected resources have been fully restored.

Our platform has remained available throughout, thanks to built-in redundancy and failover across multiple locations. While parts of the underlying infrastructure were experiencing problems, we continued to serve traffic and deliver the service without a full outage.

Thank you for your patience and understanding while we coordinated our efforts with cloud provider’s engineers to address the issue. Affected components
 <ul>
 <li>Subprocessors' service (Operational)</li>
<li>Agent apps (Operational)</li>
<li>Integrations (Operational)</li>
<li>API (Operational)</li>
<li>Chat widget (Operational)</li>
 </ul>

Status: Resolved Communication is fully restored now. Affected components
 <ul>
 <li>Chat widget (Operational)</li>
 </ul>

Chat widget not working on Text websites

Status: Resolved Full widget performance was restored. Affected components
 <ul>
 <li>Support chat on www.livechat.com (Operational)</li>
<li>Chat widget (Operational)</li>
 </ul>

Chat widget performance degradation

Status: Resolved The fix has been implemented and the issue has been resolved. Affected components
 <ul>
 <li>Agent apps (Operational)</li>
 </ul>

Is LiveChat down?

LiveChat status is UP

Lastest published events

Maintenance: Scheduled maintenance

Maintenance: Scheduled maintenance

Maintenance: Scheduled maintenance

LiveChat Services, Components and Regions

Recent LiveChat events

Maintenance: Scheduled maintenance

Maintenance: Scheduled maintenance

Maintenance: Scheduled maintenance

LiveChat - outage

Messages sent via the chat widget are delayed

Messages sent in the chat widget may be delayed

Get your FREE account now,
5 monitors included!

Is LiveChat down?

LiveChat status is UP

Lastest published events

Maintenance: Scheduled maintenance

Maintenance: Scheduled maintenance

Maintenance: Scheduled maintenance

LiveChat Services, Components and Regions

Recent LiveChat events

Maintenance: Scheduled maintenance

Maintenance: Scheduled maintenance

Maintenance: Scheduled maintenance

LiveChat - outage

Messages sent via the chat widget are delayed

Messages sent in the chat widget may be delayed

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!