Sep <var data-var='date'>10</var>, <var data-var='time'>15:13</var> EDT Resolved - We have confirmed that the Docrio Calendar syncing issue has been resolved. Please allow time through the rest of today for backlogged events to be synced, and reach out to Litify Support if you still see syncing issues tomorrow. Sep <var data-var='date'>10</var>, <var data-var='time'>11:52</var> EDT Monitoring - Litify has put a fix in place, and the queue/backlog of events is steadily decreasing. We are continuing to monitor the rate of backlog decline. Please note that all events that were not synced should sync as the backlog decreases. We will provide another update as we have more information. Sep <var data-var='date'>10</var>, <var data-var='time'>10:06</var> EDT Identified - The Docrio Calendar Sync issue is still ongoing. We have identified the cause, but additional investigation is required. We will continue to provide updates as soon as we have them. Sep <var data-var='date'> 9</var>, <var data-var='time'>17:13</var> EDT Investigating - We have received multiple reports of Docrio Calendar Sync issues where Litify events are not appearing in Outlook. Our Product & Engineering team is actively investigating. We will provide an update as soon as we have it.

Docrio Calendar Sync Issue

Sep <var data-var='date'> 3</var>, <var data-var='time'>14:07</var> EDT Resolved - We have confirmed that this issue is resolved. Please reach out to Litify Support if other issues arise. Sep <var data-var='date'> 3</var>, <var data-var='time'>13:47</var> EDT Monitoring - The fix has been fully deployed. If you previously disabled the Merge Image Resolution, please re-enable: Setup → Custom Metadata Types → Docrio Feature → Merge Image Resolution 330ppi → Enabled__c. Please reach out to Litify Support if the issue persists. Sep <var data-var='date'> 3</var>, <var data-var='time'>13:26</var> EDT Update - Litify is actively pushing a fix for this issue; we will provide an update when the fix is fully deployed. Sep <var data-var='date'> 3</var>, <var data-var='time'>10:03</var> EDT Identified - The issue has been identified. As a workaround to the issue, please follow this path disabling the Merge Image Resolution 330ppi setting: Setup → Custom Metadata Types → Docrio Feature → Merge Image Resolution 330ppi → Enabled__c. We are continuing to investigate the impact on global images that may result from this workaround disablement and a potential full fix. Sep <var data-var='date'> 3</var>, <var data-var='time'>09:21</var> EDT Investigating - We have received many reports of Docrio merging not working this morning. We are actively investigating and will provide an update soon.

Docrio Merge Issue

May <var data-var='date'>21</var>, <var data-var='time'>21:37</var> EDT Resolved - Salesforce has reported the widespread performance issues affecting connected apps and ECAs as fully resolved. Docrio services are now operating normally. If you experience further issues, please contact Litify Support. May <var data-var='date'>21</var>, <var data-var='time'>18:21</var> EDT Investigating - We are currently experiencing an outage affecting Docrio services related to an ongoing Salesforce incident. Our engineering team is actively working with our partner team at Salesforce to restore functionality. We appreciate your patience and will provide further updates as we make progress.

Docrio Outage

Oct <var data-var='date'>29</var>, <var data-var='time'>16:56</var> EDT Resolved - We have had confirmation from Litify clients that this issue is resolved. MS has indicated that it may take up to three more hours for the fix to be fully in place. Therefore, it may take more time for your instance to be resolved. If the issue persists later tonight and into tomorrow, please reach out to Litify Support. Oct <var data-var='date'>29</var>, <var data-var='time'>16:03</var> EDT Monitoring - Microsoft is reporting that the fix is showing positive results. Litify is continuing to monitor and working to confirm the resolution. Oct <var data-var='date'>29</var>, <var data-var='time'>14:44</var> EDT Identified - Please see the following snippet from Microsoft: We have initiated the deployment of our last known good configuration, which is expected to complete within 30 minutes. As this deployment progresses, customers should begin to see initial signs of recovery. Once completed, we will begin recovering nodes and routing traffic through these healthy nodes. Customer configuration changes will remain temporarily blocked while we continue mitigation efforts. We will notify customers once this block has been lifted. Oct <var data-var='date'>29</var>, <var data-var='time'>12:51</var> EDT Investigating - Microsoft is reporting an outage that appears to be affecting Docrio Email/Calendar. We will continue monitoring updates from Microsoft. Users can also see status updates on the Azure Status page: https://azure.status.microsoft/en-us/status/

Microsoft Outage

Oct <var data-var='date'>16</var>, <var data-var='time'>12:44</var> EDT Resolved - We have confirmed the issue is resolved. Please reach out to Litify Support if additional issues are experienced. Oct <var data-var='date'>16</var>, <var data-var='time'>12:31</var> EDT Monitoring - The implementation of the fix has been completed with positive results. We are continuing to monitor. Oct <var data-var='date'>16</var>, <var data-var='time'>12:09</var> EDT Identified - We have identified the issue and are actively implementing a fix. Oct <var data-var='date'>16</var>, <var data-var='time'>11:40</var> EDT Investigating - Docrio Email/Calendar is currently experiencing an outage. Users are reporting being unable to log into the add-in and receiving multiple emails noting 'Something has changed with your account and we are no longer able to verify your previous login.' Litify's Engineering team is currently investigating.

Docrio Email Outage

Feb <var data-var='date'>24</var>, <var data-var='time'>19:54</var> EST Resolved - Salesforce has reported the performance issues to be fully resolved. Please reach out to Litify Support if issues persist. Feb <var data-var='date'>24</var>, <var data-var='time'>18:55</var> EST Identified - Salesforce has initiated service restarts to mitigate the impact and has begun to observe performance improvements. We are continuing to monitor. Feb <var data-var='date'>24</var>, <var data-var='time'>18:11</var> EST Investigating - Salesforce has reported widespread performance issues that are leading to slow loading times and loading errors. Salesforce is currently investigating. You can find updates from Salesforce on status.salesforce.com; we will continue to provide updates as well.

Salesforce Performance Degradation

Nov <var data-var='date'> 7</var>, <var data-var='time'>21:54</var> EST Resolved - Docrio Calendar is fully functional. Please reach out to Litify Support if sync performance issues persist. Nov <var data-var='date'> 7</var>, <var data-var='time'>15:29</var> EST Monitoring - A fix has been implemented and is showing positive results. We are continuing to monitor. Nov <var data-var='date'> 7</var>, <var data-var='time'>15:12</var> EST Identified - The issue has been identified, and Litify is working to implement a fix. We will provide another update soon. Nov <var data-var='date'> 7</var>, <var data-var='time'>13:47</var> EST Investigating - Docrio Calendar Sync is currently experiencing sync delays. We are actively investigating.

Docrio Calendar Sync Performance

Oct <var data-var='date'> 7</var>, <var data-var='time'>16:36</var> EDT Resolved - We have confirmed that the AWS outage has been resolved. Please reach out to Litify Support if other issues arise. Oct <var data-var='date'> 7</var>, <var data-var='time'>16:19</var> EDT Monitoring - AWS has identified increased API error rates and noted that these have recovered. Several Litify clients have confirmed that Docrio is operational again following this recovery. We are continuing to monitor. Oct <var data-var='date'> 7</var>, <var data-var='time'>15:55</var> EDT Investigating - Docrio is currently experiencing an outage. This appears to be related to an AWS outage. We are investigating further and will provide an update as soon as possible.

Oct <var data-var='date'> 2</var>, <var data-var='time'>07:38</var> EDT Resolved - Salesforce reported this issue fully resolved at 3:00 AM EST. If further issues are experienced, please reach out to Litify Support. Oct <var data-var='date'> 1</var>, <var data-var='time'>20:53</var> EDT Update - It appears that the emergency release from Salesforce will continue to be rolled out overnight. We will continue monitoring and provide an update early tomorrow (Wednesday) morning. Oct <var data-var='date'> 1</var>, <var data-var='time'>15:06</var> EDT Update - Salesforce is continuing to perform the emergency release. We've continued to receive confirmations that Litify clients are operational again; however, we are also continuing to receive reports of clients who are still unable to access the platform. Litify is continuing to monitor progress. Oct <var data-var='date'> 1</var>, <var data-var='time'>13:47</var> EDT Monitoring - Salesforce has identified more affected instances and continues to roll out the emergency release. Several Litify clients have confirmed the outage has subsided in their orgs. We recommend trying to log back in at this time. Oct <var data-var='date'> 1</var>, <var data-var='time'>13:15</var> EDT Update - Salesforce continues to roll out the emergency release, which is showing success. However, there is a small subset of instances that will need manual intervention from Salesforce. Also, please note that Litify has also been affected by this outage, so we have been unable to receive any support cases since the issue began, we will respond as quickly as possible once we are fully operational. We are continuing to monitor. Oct <var data-var='date'> 1</var>, <var data-var='time'>12:02</var> EDT Identified - Salesforce has identified the issue and is rolling out an emergency release. Additional capacity has been added to all affected instances in an attempt to minimize further degradation during the emergency release. Litify will continue to provide updates as we have them from Salesforce. Oct <var data-var='date'> 1</var>, <var data-var='time'>11:30</var> EDT Investigating - Salesforce has reported performance issues that are affecting the USA instances listed below; this list appears to be growing. Users may experience slow load times or complete outages. We are monitoring and will provide more information as available from Salesforce. USA1, USA304, USA316, USA340, USA344, USA352, USA366S, USA374, USA376, USA494, USA554, USA556, USA558, USA600, USA612, USA618, USA680, USA694, USA708, USA714, USA780, USA790, USA1012

Salesforce Performance Issues

Aug <var data-var='date'> 9</var>, <var data-var='time'>09:19</var> EDT Resolved - Docrio Email delays have been resolved. Please reach out to Litify Support if the delay is persisting for your org. Aug <var data-var='date'> 8</var>, <var data-var='time'>14:52</var> EDT Identified - Docrio Email is currently experiencing delays in processing saving of emails and autothreading. All requests are still being processed, but users may see a delay in the save tag appearing or the email being created in Litify.

Docrio Email Delay

May <var data-var='date'>14</var>, <var data-var='time'>19:56</var> EDT Resolved - The remaining LRN issues appear to have been resolved. Please reach out to Litify Support if continued issues are experienced. May <var data-var='date'>14</var>, <var data-var='time'>18:14</var> EDT Update - We are continuing to investigate ongoing errors and login issues. We will provide another update within two hours. May <var data-var='date'>14</var>, <var data-var='time'>15:16</var> EDT Monitoring - The issue has been identified and diagnosed. Some clients may have had all issues resolved, however, there are ongoing issues with LRN site access and logins within LRN Pro for other clients. We are continuing to investigate and work on these issues. May <var data-var='date'>14</var>, <var data-var='time'>08:00</var> EDT Investigating - This morning's Litify Referral Network (LRN) is currently down due to unexpected release complications. Users are experiencing 502, 504, and error emails. We are actively investigating this issue and will follow up soon.

Litify Referral Network Is Currently Down

Feb <var data-var='date'>28</var>, <var data-var='time'>10:29</var> EST Resolved - We've received confirmation that the fix was successful and Litify Inbox is fully operational. Please reach out to Litify Support if other issues are experienced. Feb <var data-var='date'>28</var>, <var data-var='time'>09:17</var> EST Monitoring - A fix was implemented last night, we are currently awaiting confirmation that the fix was successful. More information will be provided soon. Feb <var data-var='date'>27</var>, <var data-var='time'>18:47</var> EST Update - As this issue is with Microsoft, we will not have another update today. We hope to have more information tomorrow morning, thank you for your patience. Feb <var data-var='date'>27</var>, <var data-var='time'>16:21</var> EST Identified - We believe the cause of this issue has been identified and traced back to a change from Microsoft. It also appears that it is affecting other Microsoft products in addition to Outlook at varying degrees. The Litify Inbox team is looking for a workaround and is in contact with Microsoft. We will provide further updates as we have them. Feb <var data-var='date'>27</var>, <var data-var='time'>09:42</var> EST Investigating - Litify Inbox is currently down. Users have reported an inability to get into the add-in (Error: Application failed to initialize) or the inability to sync emails (Error: Sorry an error occurred, please restart the sidebar). Initial investigations are pointing to a change on the Microsoft side being the cause, but we are continuing to investigate.

Litify Inbox is Currently Down

Feb <var data-var='date'>21</var>, <var data-var='time'>12:01</var> EST Resolved - The issue is resolved, Docrio Email is fully functional. Feb <var data-var='date'>21</var>, <var data-var='time'>10:58</var> EST Monitoring - The release has been redeployed and a fix put in place. We are currently monitoring and working to confirm. Feb <var data-var='date'>21</var>, <var data-var='time'>10:30</var> EST Identified - This morning's Docrio Email and Word Add-In release has led to an unforeseen AWS rate limit that has led users to be unable to log in to either product. Our Product & Engineering team has identified the issue and is currently working on a fix. More information will be provided as we have it.

Docrio Email & Word Add-In are Currently Down

Nov <var data-var='date'>21</var>, <var data-var='time'>12:33</var> EST Resolved - The LRN performance issues have been fully resolved. Nov <var data-var='date'>20</var>, <var data-var='time'>17:37</var> EST Monitoring - An adjustment has been made that appears to have resolved the issue. We will continue to monitor through tomorrow (11/21) morning. Nov <var data-var='date'>20</var>, <var data-var='time'>13:11</var> EST Investigating - The Litify Referral Network (LRN) is currently experiencing performance issues. We are actively investigating.

Litify Referral Network (LRN) Is Down

Nov <var data-var='date'> 2</var>, <var data-var='time'>17:31</var> EDT Resolved - The Salesforce rollback is continuing; however, multiple Litify clients have indicated that the issue is now resolved. The rollback will continue through the evening. If you are still experiencing child record creation issues tomorrow, please reach out to Litify Support. Nov <var data-var='date'> 2</var>, <var data-var='time'>16:04</var> EDT Monitoring - Salesforce has continued the rollback of the release that led to this issue. This rollback is now in hour six and we are unable to know what orgs have had a successful rollback. Therefore, we advise continuing to check the creation of child records throughout the day. Nov <var data-var='date'> 2</var>, <var data-var='time'>09:56</var> EDT Identified - Salesforce is currently experiencing issues with the creation of child records from a related list of a parent object. Parent object details are not being populated, preventing the save of the new child record. This can affect a large variety of activities, for example, creating notes. Salesforce has identified that this issue was created from a release. They have tested a rollback, which was successful and are currently working to rollback all orgs. They expect this to take a few hours. Litify Support is continuing to monitor and will provide updates as we see them.

Record Relationship Degradation

Sep <var data-var='date'>29</var>, <var data-var='time'>13:31</var> EDT Resolved - All LRN issues have been resolved. Please reach out to Litify Support if any new issues occur. Sep <var data-var='date'>29</var>, <var data-var='time'>11:09</var> EDT Identified - The 406 error has been resolved. However, we have identified other issues affecting access that we are continuing to investigate. Sep <var data-var='date'>29</var>, <var data-var='time'>09:55</var> EDT Investigating - The Litify Referral Network (LRN) is currently down. Users have experienced issues creating/sending referrals and have reported a 406 error. Litify is actively investigating this issue.

LRN Outage

Jun <var data-var='date'>26</var>, <var data-var='time'>17:32</var> EDT Resolved - Litify Inbox is operational. Jun <var data-var='date'>26</var>, <var data-var='time'>17:19</var> EDT Monitoring - The Litify Inbox outage was caused by a temporary server outage. This has been resolved, but we're continuing to monitor. Jun <var data-var='date'>26</var>, <var data-var='time'>16:17</var> EDT Investigating - Litify Inbox is currently experiencing an outage. The tool will spin and say 'Connecting to Litify.' We are actively investigating.

Litify Inbox Outage

Mar <var data-var='date'>22</var>, <var data-var='time'>10:54</var> EDT Resolved - We have confirmed that this incident has been resolved. Mar <var data-var='date'>22</var>, <var data-var='time'>10:47</var> EDT Monitoring - A workaround has been implemented. Affected users will need to restart the Litify Inbox add-in. We are currently monitoring to confirm the workaround. Mar <var data-var='date'>22</var>, <var data-var='time'>10:11</var> EDT Identified - The issue has been identified and a workaround is currently being tested. Mar <var data-var='date'>22</var>, <var data-var='time'>09:25</var> EDT Investigating - Following this morning's Litify Inbox upgrade, clients are reporting the following error message: Your MS Outlook Configuration is no longer supported by Litify Inbox. This is actively being investigated.

Litify Inbox Error/Outage

Feb <var data-var='date'>27</var>, <var data-var='time'>15:09</var> EST Resolved - Salesforce Authenticator is fully functional. Feb <var data-var='date'>27</var>, <var data-var='time'>14:15</var> EST Monitoring - Salesforce's throttling measures are showing positive results, we've confirmed that the issue is fixed with several Litify clients and are continuing to monitor. Feb <var data-var='date'>27</var>, <var data-var='time'>13:40</var> EST Identified - Salesforce believes they have identified the root cause and have been working on the traffic throttle, which is showing improvement. We are continuing to monitor. Feb <var data-var='date'>27</var>, <var data-var='time'>11:00</var> EST Update - We are continuing to investigate this issue. Feb <var data-var='date'>27</var>, <var data-var='time'>10:59</var> EST Update - Salesforce has noted that initial mitigation efforts have been unsuccessful, and engineers are continuing to investigate. Salesforce had noted the following workaround: Workaround: Customers can authenticate and access Salesforce services by waiting for the connection to time out and using the six-digit OTP (One Time Password) on the Salesforce Authenticator mobile app. This is an authentication option that allows the user to authenticate with a shared encrypted secret password. Feb <var data-var='date'>27</var>, <var data-var='time'>10:57</var> EST Update - Salesforce has noted that initial mitigation efforts have been unsuccessful, and engineers are continuing to investigate. Salesforce had noted the following workaround: Workaround: Customers can authenticate and access Salesforce services by waiting for the connection to time out and using the six-digit OTP (One Time Password) on the Salesforce Authenticator mobile app. This is an authentication option that allows the user to authenticate with a shared encrypted secret password. Feb <var data-var='date'>27</var>, <var data-var='time'>09:37</var> EST Investigating - We have received several reports of the Salesforce Authenticator being down for MFA logins. We have reached out to Salesforce for investigation.

Salesforce Authenticator Down

Jan <var data-var='date'>20</var>, <var data-var='time'>15:59</var> EST Resolved - Litify Inbox has been fully restored. Jan <var data-var='date'>20</var>, <var data-var='time'>15:17</var> EST Monitoring - The performance degradation issue has been identified and a fix put in place. We are currently monitoring. Jan <var data-var='date'>20</var>, <var data-var='time'>13:39</var> EST Investigating - Litify Inbox is currently experiencing an outage that is being actively investigated. Users report errors such as "Error while reading settings for user."

Dec <var data-var='date'> 6</var>, <var data-var='time'>09:17</var> EST Resolved - Salesforce has confirmed that the performance degradation issues have been resolved in all affected instances. Please reach out to Litify Support if the issues reappear. Dec <var data-var='date'> 5</var>, <var data-var='time'>19:33</var> EST Monitoring - Salesforce has completed the release rollback on NA152. Initial indications from this instance are that the issue has subsided. Salesforce is running additional health checks before proceeding with the fix on the other affected instances. Dec <var data-var='date'> 5</var>, <var data-var='time'>16:32</var> EST Identified - The issue was believed to have been triggered by congestion on various Salesforce database nodes. Salesforce engineers cleared out the job queues and began application tier restarts which have shown improvement, however, there remain some concerns about database response times. Litify Support is continuing to monitor. Dec <var data-var='date'> 5</var>, <var data-var='time'>16:03</var> EST Investigating - Salesforce has reported performance degradation in the instances below. Orgs on these instances can expect slow speeds and potentially timeouts. Salesforce is investigating the issue, we will provide an update soon. NA148, NA152, NA168, NA204, NA158

Dec <var data-var='date'> 5</var>, <var data-var='time'>16:15</var> EST Resolved - AWS has reported this issue to be fully resolved. Dec <var data-var='date'> 5</var>, <var data-var='time'>16:09</var> EST Monitoring - AWS has reported signs of recovery, which has been confirmed by several clients. We are continuing to monitor. Dec <var data-var='date'> 5</var>, <var data-var='time'>15:42</var> EST Investigating - Docrio is currently down for a large number of customers due to an AWS internet outage. Clients have reported not being able to preview or download files from Docrio. We will update when we hear more.

Docrio/AWS Outage

Dec <var data-var='date'> 2</var>, <var data-var='time'>16:58</var> EST Resolved - The Salesforce performance degradation issue had been resolved. Dec <var data-var='date'> 2</var>, <var data-var='time'>11:55</var> EST Investigating - Salesforce is reporting performance degradation on the Salesforce.com site. Users may experience latency and timeouts when navigating the site. Salesforce is currently investigating the issue.

Oct <var data-var='date'>27</var>, <var data-var='time'>13:44</var> EDT Resolved - We have confirmed that the issue is fully resolved. Oct <var data-var='date'>27</var>, <var data-var='time'>13:07</var> EDT Monitoring - A fix has been deployed and Docrio Email is operational. We are continuing to monitor. Oct <var data-var='date'>27</var>, <var data-var='time'>12:48</var> EDT Identified - The issue has been identified and we are actively working on a resolution. Oct <var data-var='date'>27</var>, <var data-var='time'>12:38</var> EDT Investigating - Docrio Email is currently experiencing an issue where users are unable to log in. Users have reported the following error: Connection Failure - Please click here to start over. If you continue to encounter issues, contact your system administrator, or visit Litify Help. We are investigating this issue.

Docrio Email - Unable to Log In

Oct <var data-var='date'>19</var>, <var data-var='time'>11:31</var> EDT Resolved - We have confirmed that the Litify Inbox sync issue has been resolved. Oct <var data-var='date'>19</var>, <var data-var='time'>10:07</var> EDT Monitoring - Litify Inbox sync has been restored and normal operations should have resumed. Litify Support Engineering is continuing to monitor. Please disregard the email noting that an action is required. Oct <var data-var='date'>19</var>, <var data-var='time'>09:57</var> EDT Investigating - We are currently investigating Litify Inbox outage that has caused syncs to cease. If you are experiencing this, you likely received an email noting that syncs have been suspended and that an action is required. No action is required from you at this time. Further updates will be provided shortly.

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Litify status is UP

Lastest published events

Docrio Calendar Sync Issue

Docrio Merge Issue

Docrio Outage

Litify Services, Components and Regions

Recent Litify events

Docrio Calendar Sync Issue

Docrio Merge Issue

Docrio Outage

Microsoft Outage

Docrio Email Outage

Salesforce Performance Degradation