Apr <var data-var='date'> 7</var>, <var data-var='time'>12:00</var> UTC Resolved - We experienced an issue with our sandbox environment where card authorizations were failing and API requests were returning unexpected errors. Our engineering team identified the root cause and restored service.

Sandbox Environment Degradation

Apr <var data-var='date'> 2</var>, <var data-var='time'>02:08</var> UTC Resolved - This incident has been resolved.Apr <var data-var='date'> 2</var>, <var data-var='time'>01:49</var> UTC Identified - We've identified the issue and are seeing improvements in behavior across the network.Apr <var data-var='date'> 2</var>, <var data-var='time'>01:33</var> UTC Investigating - We are investigating an issue that may cause unexpected declines in cards that were created in the last 30 minutes.

Delays with newly created cards

Feb <var data-var='date'>25</var>, <var data-var='time'>12:00</var> UTC Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>25</var>, <var data-var='time'>11:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>24</var>, <var data-var='time'>01:46</var> UTC Scheduled - We will be performing infrastructure updates to improve the performance and reliability of our tokenization and digital wallet services. This work will require a brief maintenance window of approximately 25 minutes between 6:00AM – 7:00 AM ET. What to expect during this time: - Cardholders will not be able to add cards to digital wallets - Merchant tokenization requests will be declined - Card create requests that include a digital_card_art_token will be rejected We've scheduled this during an early-morning, low-traffic window to minimize any impact to your operations. Our team will be actively monitoring throughout and will confirm once maintenance is complete.

Tokenization & Digital Wallet Services Maintenance — Feb 25

Feb <var data-var='date'>24</var>, <var data-var='time'>18:59</var> UTC Resolved - This incident has been resolved.Feb <var data-var='date'>24</var>, <var data-var='time'>17:17</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Feb <var data-var='date'>24</var>, <var data-var='time'>17:06</var> UTC Investigating - We have identified an issue that is causing unexpected declines on some programs and are currently investigating.Feb <var data-var='date'>24</var>, <var data-var='time'>16:30</var> UTC Monitoring - Between 16:12 UTC and 16:21 UTC, some ACH transactions were unexpectedly declined. We are working to identify the root cause and scope of impact.

Unexpected declines

Feb <var data-var='date'>22</var>, <var data-var='time'>18:11</var> UTC Resolved - We observed elevated response errors from our public API between 16:18 UTC and 16:38 UTC. The issue has since been resolved. Transaction processing was not affected.

Elevated errors from API

Feb <var data-var='date'>17</var>, <var data-var='time'>17:58</var> UTC Resolved - We detected an issue that caused unexpected declines on cards that were created between 2026-02-17 17:05 UTC and 2026-02-17 17:53 UTC. The issue has been since resolved, and cards created during that time can now transact as expected.Feb <var data-var='date'>17</var>, <var data-var='time'>17:49</var> UTC Investigating - We are currently experiencing an issue causing unexpected declines on some newly created cards. Our team is actively investigating. We will provide updates as more information becomes available.

Unexpected declines for newly created cards

Feb <var data-var='date'> 4</var>, <var data-var='time'>19:04</var> UTC Resolved - This incident has been resolved.Feb <var data-var='date'> 4</var>, <var data-var='time'>19:02</var> UTC Investigating - We detected an issue that caused unexpected declines on cards that were created between 2026-02-04 17:48 UTC and 2026-02-04 18:37 UTC. The issue has been since resolved, and cards created during that time can now transact as expected.

Dec <var data-var='date'>16</var>, <var data-var='time'>20:42</var> UTC Resolved - Cards created between 2025-12-16 20:05 and 20:25 were unable to transact until this was resolved at 20:25 UTC.

Cards created between 20:05 and 20:25 UTC lag in processing

Nov <var data-var='date'>25</var>, <var data-var='time'>00:00</var> UTC Resolved - A change deployed on our end caused tokenizations to be declined between 2025-11-25 00:15:00 and 2025-11-25 02:19:00 UTC. The issue has since been fully resolved, and tokenization behavior has returned to normal.

Notice: Tokenization Declines Occurred Nov 25 -Issue Resolved

Nov <var data-var='date'>11</var>, <var data-var='time'>06:38</var> UTC Resolved - Working with our network partners, we have resolved an issue that was affecting a portion of MasterCard authorizations for one specific issuer. Normal processing has resumedNov <var data-var='date'>11</var>, <var data-var='time'>06:28</var> UTC Monitoring - A fix has been deployed and we are seeing improvement in authorizations across the network.Nov <var data-var='date'>11</var>, <var data-var='time'>04:03</var> UTC Update - We apologize for the delay. We can confirm that a fix will be implemented soon and will provide an ETA once we receive confirmation from our network partners.Nov <var data-var='date'>11</var>, <var data-var='time'>01:57</var> UTC Identified - We have identified the issue causing unexpected declines on authorizations and are actively working with our network partners to implement a resolution.Nov <var data-var='date'>11</var>, <var data-var='time'>01:09</var> UTC Update - We are continuing to investigate unexpected declines and are working with our network partners on a resolution.Nov <var data-var='date'>11</var>, <var data-var='time'>00:47</var> UTC Investigating - We are currently investigating an issue that may be causing unexpected declines on MasterCard authorizations.

Investigating unexpected declines

Nov <var data-var='date'> 4</var>, <var data-var='time'>18:55</var> UTC Resolved - The issue has been resolved and all cards are now able to transact.Nov <var data-var='date'> 4</var>, <var data-var='time'>18:50</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Nov <var data-var='date'> 4</var>, <var data-var='time'>18:38</var> UTC Identified - We have identified an issue on our end causing newly provisioned cards to be unable to transact, beginning with cards created after 17:34 UTC 2025-11-04

Newly provisioned cards unable to transact

Oct <var data-var='date'>21</var>, <var data-var='time'>14:26</var> UTC Resolved - This incident has been resolved.Oct <var data-var='date'>21</var>, <var data-var='time'>11:38</var> UTC Monitoring - API and Dashboard operations returned to normal functionality. We are still monitoring an issue where a small number of digital wallet tokenizations are being declined unexpectedly.Oct <var data-var='date'>21</var>, <var data-var='time'>00:03</var> UTC Update - We are continuing to work on a fix for this issue.Oct <var data-var='date'>20</var>, <var data-var='time'>23:47</var> UTC Update - We are continuing to work on a fix for this issue.Oct <var data-var='date'>20</var>, <var data-var='time'>21:57</var> UTC Identified - Lithic Dashboard is experiencing continued degradation and we are working on further mitigations. Due to the ongoing AWS outage we are experiencing some service degradation as a result of impact to some of our vendors: - We are still experiencing some delay in KYB status updates - Tokenizations and OTP have been processed successfully throughout the day, however some intermittent impact may have occurred due to impact to our SMS and email OTP vendors

3rd Party Vendor Impacts

Oct <var data-var='date'> 8</var>, <var data-var='time'>03:01</var> UTC Resolved - This incident has been resolved.Oct <var data-var='date'> 8</var>, <var data-var='time'>02:35</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Oct <var data-var='date'> 8</var>, <var data-var='time'>01:39</var> UTC Identified - The issue has been identified and a fix is being implemented.Oct <var data-var='date'> 8</var>, <var data-var='time'>01:00</var> UTC Investigating - We are currently investigating an issue that may delay the return of transaction data.

Delays in Transaction API Data

Oct <var data-var='date'> 2</var>, <var data-var='time'>18:34</var> UTC Resolved - This incident has been resolved.Oct <var data-var='date'> 2</var>, <var data-var='time'>17:33</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Oct <var data-var='date'> 2</var>, <var data-var='time'>17:19</var> UTC Investigating - We are currently experiencing elevated errors in AMEX tokenizations. This is causing tokenizations on AMEX to be declined.

Increase in errors on AMEX tokenizations

Sep <var data-var='date'>10</var>, <var data-var='time'>19:10</var> UTC Resolved - We have been made aware of an issue that caused unexpected card tokenization declines between 19:10 UTC and 20:30 UTC. During this time, cardholders were unable to add cards to digital wallets.

Unexpected Card Tokenization Declines

Sep <var data-var='date'> 5</var>, <var data-var='time'>15:56</var> UTC Resolved - This incident has been resolved.Sep <var data-var='date'> 5</var>, <var data-var='time'>15:28</var> UTC Investigating - We are currently investigating an issue that may be causing delays in outgoing webhooks.

Delays in outgoing webhooks

Aug <var data-var='date'>22</var>, <var data-var='time'>22:46</var> UTC Resolved - This incident has been resolved.Aug <var data-var='date'>22</var>, <var data-var='time'>22:26</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Aug <var data-var='date'>22</var>, <var data-var='time'>22:05</var> UTC Identified - We are seeing slightly degraded/delayed Webhook delivery for some customers, but that authorization processing is unaffected. We are investigating and working on remediating.

delayed webhook delivery

Jun <var data-var='date'> 2</var>, <var data-var='time'>19:33</var> UTC Completed - The scheduled maintenance has been completed.Jun <var data-var='date'> 2</var>, <var data-var='time'>19:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.May <var data-var='date'>30</var>, <var data-var='time'>17:32</var> UTC Scheduled - The Lithic Sandbox will be down for 1 hour on 6/2/25 at 3PM ET. No other systems will be affected.

Sandbox Maintenance

May <var data-var='date'>29</var>, <var data-var='time'>13:20</var> UTC Resolved - A small number of customers may have experienced interruptions with KYC service between 13:20 to 13:40 UTC today.

KYC Service Issues

May <var data-var='date'>16</var>, <var data-var='time'>01:50</var> UTC Resolved - This incident has been resolved.May <var data-var='date'>15</var>, <var data-var='time'>22:29</var> UTC Update - Issue with API calls now resolved. Transaction processing was never affected. Systems operating normally; monitoring continues.May <var data-var='date'>15</var>, <var data-var='time'>22:22</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.May <var data-var='date'>15</var>, <var data-var='time'>22:15</var> UTC Identified - The issue has been identified and a fix is being implemented.May <var data-var='date'>15</var>, <var data-var='time'>22:10</var> UTC Investigating - We are currently investigating an issue that is causing the API to not respond. We will provide an update shortly.

API not responding

Apr <var data-var='date'>26</var>, <var data-var='time'>02:11</var> UTC Resolved - This incident has been resolved.Apr <var data-var='date'>26</var>, <var data-var='time'>00:58</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Apr <var data-var='date'>25</var>, <var data-var='time'>18:57</var> UTC Identified - We are currently investigating an issue that is causing a slight increase of authorization declines.

Authorization service degradation

Apr <var data-var='date'>23</var>, <var data-var='time'>18:05</var> UTC Resolved - We have been made aware of an issue that caused a service interruption to /v1/cards endpoints between 18:05 UTC to 18:06 UTC.

Cards API endpoints

Apr <var data-var='date'>15</var>, <var data-var='time'>15:23</var> UTC Resolved - This incident has been resolved.Apr <var data-var='date'>15</var>, <var data-var='time'>03:29</var> UTC Update - All corrections have been processed for 2025-04-13. Transaction data and settlement data are complete in API. We are continuing to monitor and verify.Apr <var data-var='date'>14</var>, <var data-var='time'>21:37</var> UTC Update - VISA clearing data for 2025-04-12 has now been completely processed. VISA clearing data for 2025-04-13 is complete, however some records have been duplicated. Corrections to back out the duplicates will be posted shortly.Apr <var data-var='date'>14</var>, <var data-var='time'>12:25</var> UTC Monitoring - Clearing data for 2025-04-14 has arrived complete, the original issue appears fixed by VISA. Delayed clearing data for 2025-04-12 and 2025-04-13 has started to arrive. Clients will see backdated events posting into the transactions API for those dates.Apr <var data-var='date'>13</var>, <var data-var='time'>22:17</var> UTC Identified - VISA has positively identified the issue, and declared a global incident affecting clearing and settlement. Their support team has communicated that backlogged clearing records will start being delivered overnight tonight.Apr <var data-var='date'>13</var>, <var data-var='time'>20:19</var> UTC Update - VISA is still actively investigating the issue, and believes the root cause is identified. As of now there is no definitive timeline for resolution. The issue now affects clearing data for 2025-04-13.Apr <var data-var='date'>12</var>, <var data-var='time'>23:55</var> UTC Investigating - We are currently experience a delay receiving clearing data from VISA for settlement date 2025-04-12. Authorizations are unaffected. Clients should be aware that Transaction API data for their VISA programs may be incomplete for 2025-04-12. Settlement API data for VISA with a settlement date of 2025-04-12 is also delayed. The issue is under investigation by VISA.

VISA clearing and settlement data delayed

Apr <var data-var='date'>11</var>, <var data-var='time'>16:21</var> UTC Resolved - A fix has been deployed and the issue has been resolved. The delays occurred between 15:45 UTC to 16:13 UTC.Apr <var data-var='date'>11</var>, <var data-var='time'>16:02</var> UTC Investigating - We are investigating an issue that may cause a delay in updating the state of a card

Card state update delays

Mar <var data-var='date'>18</var>, <var data-var='time'>00:30</var> UTC Resolved - We have been made aware of an issue that caused the Lithic Dashboard to be unavailable, which we have resolved.

Is Lithic down?

Lithic status is UP

Lastest published events

Sandbox Environment Degradation

Delays with newly created cards

Tokenization & Digital Wallet Services Maintenance — Feb 25

Lithic Services, Components and Regions

Recent Lithic events

Sandbox Environment Degradation

Delays with newly created cards

Tokenization & Digital Wallet Services Maintenance — Feb 25

Unexpected declines

Elevated errors from API

Unexpected declines for newly created cards

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Is Lithic down?

Lithic status is UP

Lastest published events

Sandbox Environment Degradation

Delays with newly created cards

Tokenization & Digital Wallet Services Maintenance — Feb 25

Lithic Services, Components and Regions

Recent Lithic events

Sandbox Environment Degradation

Delays with newly created cards

Tokenization & Digital Wallet Services Maintenance — Feb 25

Unexpected declines

Elevated errors from API

Unexpected declines for newly created cards

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!