Jun <var data-var='date'>17</var>, <var data-var='time'>23:30</var> CDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>17</var>, <var data-var='time'>23:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>12</var>, <var data-var='time'>09:13</var> CDT Scheduled - The Lightspeed engineering team will be performing upgrades to Lightspeed Insight™. This will take place on Wednesday June 17, 2026 at 11 pm CST. During this time, the user interface will not be accessible. No action is required OR Users need to perform in order to prepare for this process. The upgrade is expected to take 30 min to carry out and should be completed no later than 11:30 pm CST. We appreciate your patience as we conduct this work. Please continue to monitor status.lightspeedsystems.com for additional updates.

**Lightspeed** Planned service outage – Lightspeed Insight™

May <var data-var='date'>26</var>, <var data-var='time'>20:00</var> CDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>26</var>, <var data-var='time'>19:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>13</var>, <var data-var='time'>14:23</var> CDT Scheduled - The Lightspeed engineering team will be making upgrades to Lightspeed STOPit, HELPme Admin, Admin apps and apps. This will take place on Tuesday May 26th, 2026 at 7:00pm CST. During this time, access to STOPit and HELPme Admin, Admin apps, the web app, and app may be unavailable. No action is required in order to prepare for this process. The upgrade may take up to one hour to carry out and should be completed no later than Tuesday May 26th at 8:00pm CST. We appreciate your patience as we conduct this work. Please continue to monitor status.lightspeedsystems.com for additional updates.

Upgrades to Lightspeed STOPit, HELPme Admin, Admin apps and apps.

May <var data-var='date'>22</var>, <var data-var='time'>21:30</var> CDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>22</var>, <var data-var='time'>18:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>18</var>, <var data-var='time'>09:30</var> CDT Scheduled - The Lightspeed engineering team will be making upgrades to MDM. This will take place on May 22, 2026 at 6 PM CST. During this time, functionality in the product will be minimal, eg: administrators may intermittently be unable to access the product interface. No action is required in order to prepare for this process. The upgrade is expected to take 3.5 hours to carry out and should be completed no later than 9:30 PM CST We appreciate your patience as we conduct this work. Please continue to monitor status.lightspeedsystems.com for additional updates.

**Lightspeed** Planned service upgrade – MDM

Feb <var data-var='date'> 6</var>, <var data-var='time'>20:35</var> CST Resolved - This incident has been resolved. Feb <var data-var='date'> 6</var>, <var data-var='time'>16:35</var> CST Update - We are continuing to investigate this issue. Feb <var data-var='date'> 6</var>, <var data-var='time'>16:34</var> CST Investigating - Lightspeed StopIt 2-way messaging and Team Comms are currently unavailable, so messages cannot be sent to students or internal teams. Incidents can still be reported as normal and will continue to be reviewed by the IRC team. Our team is investigating and working to restore service as quickly as possible.

[14521] - **[Lightspeed StopIT]** - Lightspeed StopIt 2-way messaging and Team Comms

Jan <var data-var='date'>10</var>, <var data-var='time'>09:16</var> CST Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>10</var>, <var data-var='time'>08:00</var> CST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'> 9</var>, <var data-var='time'>10:07</var> CST Scheduled - Maintenance for Lightspeed StopIt is scheduled for Saturday January 10th between 08:00 AM - 09:00 AM Central Time. Access to STOPit and HELPme reporting, admin, and apps (both web and mobile) may be unavailable during this time. Please contact Customer Service at stopit.support@lightspeedsystems.com or call 908-748-4500 if you have any questions.

**Lightspeed StopIt** maintenance

Dec <var data-var='date'>12</var>, <var data-var='time'>22:00</var> CST Completed - The scheduled maintenance has been completed. Dec <var data-var='date'>12</var>, <var data-var='time'>19:00</var> CST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>11</var>, <var data-var='time'>18:14</var> CST Scheduled - The Lightspeed engineering team will be performing necessary upgrades to Signal. This will take place on December 12, 2025 at 7 pm CST. During this time, Device information will not be accessible. Admins will still be able access Apps and Internet during the planned maintenance. No action is required by Admins in order to prepare for this process. The upgrade is expected to take 3 hours to carry out and should be completed no later than December 12, 2025 at 10 pm CST. We appreciate your patience as we conduct this work. Please continue to monitor status.lightspeedsystems.com for additional updates.

**Lightspeed** Planned maintenance – Signal

Oct <var data-var='date'> 1</var>, <var data-var='time'>13:10</var> CDT Resolved - This incident has been resolved. Oct <var data-var='date'> 1</var>, <var data-var='time'>09:21</var> CDT Identified - The issue has been identified and a fix is being implemented. Oct <var data-var='date'> 1</var>, <var data-var='time'>07:27</var> CDT Investigating - We are actively investigating reports that Lightspeed MDM users may be experiencing issues in enrolling new devices, and processing commands. Our engineering team is working to resolve the issue and will provide another update shortly.

[14521] - **[Lightspeed MDM]** [Device enrollments/commands not processing]

Sep <var data-var='date'>22</var>, <var data-var='time'>04:00</var> CDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>22</var>, <var data-var='time'>03:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>22</var>, <var data-var='time'>12:38</var> CDT Scheduled - The Lightspeed engineering team will be making upgrades to Lightspeed STOPit, HELPme Admin, Admin apps and apps. This will take place on Monday September 22nd at 3:00am CST. During this time, access to STOPit and HELPme Admin, Admin apps, the web app, and app may be unavailable. No action is required in order to prepare for this process. The upgrade is expected to take one hour to carry out and should be completed no later than Monday September 22nd, 3:00am CST. We appreciate your patience as we conduct this work. Please continue to monitor status.lightspeedsystems.com for additional updates.

**Lightspeed StopIt** Planned service outage – Lightspeed STOPit, HELPme Admin, Admin apps and apps

Sep <var data-var='date'>14</var>, <var data-var='time'>05:00</var> CDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>14</var>, <var data-var='time'>04:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>10</var>, <var data-var='time'>10:04</var> CDT Scheduled - The Lightspeed engineering team will be making upgrades to Lightspeed STOPit, HELPme Admin, Admin apps and apps. This will take place on Sunday September 14th at 4:00am CST. During this time, access to STOPit and HELPme Admin, Admin apps, the web app, and app may be unavailable. No action is required in order to prepare for this process. The upgrade is expected to take one hour to carry out and should be completed no later than Sunday September 14, 5:00am CST. We appreciate your patience as we conduct this work. Please continue to monitor status.lightspeedsystems.com for additional updates.

Aug <var data-var='date'>27</var>, <var data-var='time'>15:09</var> CDT Resolved - We are pleased to inform you that the issue has been resolved and we can confirm that all our systems are now fully operational. As part of our commitment to providing you with the best possible service, we will be conducting an internal investigation of this incident to identify the root cause and make any necessary improvements to our system to prevent or minimize the likelihood of a recurrence in the future. Thank you for your patience and understanding during this time. If you have any further questions or concerns, please reach out to our support team. Aug <var data-var='date'>27</var>, <var data-var='time'>12:30</var> CDT Update - We are continuing to monitor for any further issues. Aug <var data-var='date'>27</var>, <var data-var='time'>12:30</var> CDT Monitoring - Our engineering team have corrected the issue and we are confirming that all services are functional. We will continue to monitor the situation and will provide a final update shortly. Aug <var data-var='date'>27</var>, <var data-var='time'>11:25</var> CDT Identified - Our engineering team have identified the issue and are currently working to resolve it as quickly as possible. We will keep you updated with any developments and provide another update shortly. Thank you for your patience and understanding. Aug <var data-var='date'>27</var>, <var data-var='time'>11:15</var> CDT Investigating - We are actively investigating reports that Lightspeed Filter iOS Cloud Proxy users may be experiencing slow or unresponsive Google/YouTube traffic. Our engineering team are working to resolve the issue and will provide another update shortly.

[INCIDENT #14347]**[Lightspeed Systems iOS Cloud Proxy]** [Slow or Unresponsive]

Aug <var data-var='date'>26</var>, <var data-var='time'>19:00</var> CDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>26</var>, <var data-var='time'>18:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>26</var>, <var data-var='time'>16:21</var> CDT Scheduled - The Lightspeed engineering team will be making upgrades to Lightspeed Insight™. This will take place on September 26, 2025. During this time, Lightspeed Insight™ customers will not be able to login. No action is required in order to prepare for this process. The upgrade is expected to take 1 hour to carry out and should be completed no later than September 26, 2025. We appreciate your patience as we conduct this work. Please continue to monitor status.lightspeedsystems.com for additional updates.

Aug <var data-var='date'>21</var>, <var data-var='time'>10:45</var> CDT Resolved - This incident has been resolved. Aug <var data-var='date'>20</var>, <var data-var='time'>14:51</var> CDT Update - We are continuing to monitor for any further issues. Aug <var data-var='date'>20</var>, <var data-var='time'>14:13</var> CDT Monitoring - Our engineering team have corrected the issue and we are confirming that all services are functional. We will continue to monitor the situation and will provide a final update shortly. Aug <var data-var='date'>20</var>, <var data-var='time'>11:58</var> CDT Update - We are continuing to work on a fix for this issue. Aug <var data-var='date'>20</var>, <var data-var='time'>10:49</var> CDT Identified - Our engineering team have identified the issue and are currently working to resolve it as quickly as possible. We will keep you updated with any developments and provide another update shortly. Thank you for your patience and understanding. Aug <var data-var='date'>20</var>, <var data-var='time'>10:41</var> CDT Investigating - We are actively investigating reports that Lightspeed Filter & UI/UX users may be experiencing slow loading UI, Terms of Service Displaying, iOS Cloud Proxy connection issues as it relates to Google or YouTube. This also includes possible prompts for teachers to sign into a-fallback-lightspeed.ably.io, when managing a class. Our engineering team is working to resolve the issue and will provide another update shortly.

[INCIDENT #14294]**Lightspeed Filter & UI/UX** Slow loading UI, Terms of Service Displaying, iOS Cloud Proxy connection issues as it relates to Google or YouTube

Jul <var data-var='date'>31</var>, <var data-var='time'>04:00</var> CDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>31</var>, <var data-var='time'>02:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>30</var>, <var data-var='time'>14:56</var> CDT Scheduled - The Lightspeed engineering team will be making upgrades to Lightspeed Insight. This will take place on 7/31/2025 at 2:00am CST to 4:00am CST. During this time, Lightspeed Insight is updating its domain from my.catchon.com to align with the rest of Lightspeed. The new public-facing domain for Lightspeed Insight is insight.lightspeedsystems.app. During this time, Lightspeed Insight users may not be able to sign into the product. Data collection from end points will continue to happen. Users may need to with saved passwords in a password manager may need to update the associated URLs. The upgrade is expected to take two hours to carry out and should be completed no later than 7/31/2025 at 4:00am CST. We appreciate your patience as we conduct this work. Please continue to monitor status.lightspeedsystems.com for additional updates.

**Lightspeed** Planned service outage – Lightspeed Insight

Jul <var data-var='date'>26</var>, <var data-var='time'>11:00</var> CDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>26</var>, <var data-var='time'>10:33</var> CDT Verifying - The maintenance window is still in effect, however systems are back up and running. We are now in a monitoring state. We will close out the window when all testing has finished. Jul <var data-var='date'>26</var>, <var data-var='time'>09:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>24</var>, <var data-var='time'>17:05</var> CDT Scheduled - Lightspeed Systems engineers will be performing extended infrastructure upgrades to improve our systems’ performance, security, and reliability. This operation involves temporarily placing specific Lightspeed services in maintenance mode for a short period of time. While we’ve taken extensive measures to ensure a smooth transition, there will be a period of service disruption. We have noted the impacts below. Services Impacted - During the upgrade window, you can expect the following impact: Filter The Filter user interface will be in maintenance mode. Device filtering will remain fully functional Reporting will still be recorded, but will be partially delayed until services are restored. Emails set to deliver at this time will be delayed until systems are restored Parent Portal will not be impacted during this time. Mobile Manager Managed devices will continue to function as normal with all deployed apps Device enrollments will be paused The MDM interface will be in maintenance mode and will not be accessible Classroom The Classroom settings page will be inaccessible during this time frame. Alert and Human Review The Alert case management/reporting interface will not be accessible during this time period System generated Alert emails will remain functioning Human Review will be delayed during part of this period (approximately 45 minutes). Once services are restored, the Human Review team will assess any incidents generated during the downtime and escalate them as needed. Signal The Signal user interface will remain functional through direct access by going to signal.lightspeedsystems.app. Signal services will not be impacted. The Platform Management user interface will remain functional through direct access by going to platform.lightspeedsystems.com

Lightspeed System - Scheduled Infrastructure Maintenance

Jun <var data-var='date'>28</var>, <var data-var='time'>18:00</var> CDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>28</var>, <var data-var='time'>14:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>25</var>, <var data-var='time'>17:05</var> CDT Scheduled - The Lightspeed engineering team will be making upgrades to Lightspeed Classroom. This will take place on 6/28/2025 at 2pm CDT to 6pm CDT. During this time, Lightspeed Classroom will be temporarily unavailable.. No action is required OR Users need to [include specific steps] in order to prepare for this process. The upgrade is expected to take 4 hours to carry out and should be completed no later than 6pm CDT. We appreciate your patience as we conduct this work. Please continue to monitor status.lightspeedsystems.com for additional updates.

**Lightspeed** Planned service outage – [Lightspeed CLassroom]

May <var data-var='date'>22</var>, <var data-var='time'>10:29</var> CDT Resolved - This incident has been resolved. May <var data-var='date'>22</var>, <var data-var='time'>07:20</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>22</var>, <var data-var='time'>07:10</var> CDT Investigating - We are actively investigating reports that Lightspeed Filter users may be experiencing a filtering error. Our engineering team are working to resolve the issue and will provide another update shortly.

[13996]**[Filter]** Filtering Error

May <var data-var='date'>12</var>, <var data-var='time'>11:47</var> CDT Resolved - This incident has been resolved. May <var data-var='date'>12</var>, <var data-var='time'>10:59</var> CDT Update - We are continuing to work on a fix for this issue. May <var data-var='date'>12</var>, <var data-var='time'>10:17</var> CDT Identified - We have identified that a 3rd party outage is causing the issues with SMS message delivery. We will post an update as soon as we have more information. May <var data-var='date'>12</var>, <var data-var='time'>10:13</var> CDT Investigating - We are currently experiencing an issue affecting SMS message delivery with Notify. Push notifications and email alerts remain fully operational. Our team is actively working to resolve this and restore full service as quickly as possible. We'll update this page as soon as the issue is resolved. Thank you for your patience

SMS Message Delivery

Apr <var data-var='date'>30</var>, <var data-var='time'>13:43</var> CDT Resolved - We are pleased to inform you that the issue has been resolved and we can confirm that all our systems are now fully operational. As part of our commitment to providing you with the best possible service, we will be conducting an internal investigation of this incident to identify the root cause and make any necessary improvements to our system to prevent or minimize the likelihood of a recurrence in the future. Thank you for your patience and understanding during this time. If you have any further questions or concerns, please reach out to our support team. Apr <var data-var='date'>30</var>, <var data-var='time'>10:59</var> CDT Monitoring - Our engineering team has corrected the issue, and we are confirming that all services are functional. Customers can now resume making changes to their SSL Exclusion list. We will continue to monitor the situation and will provide a final update shortly. Apr <var data-var='date'>30</var>, <var data-var='time'>10:51</var> CDT Identified - Our engineering team has identified the issue and is currently working to resolve it as quickly as possible. We will keep you updated with any developments and provide another update shortly. At this time, we recommend that customers do not make any changes to their SSL Exclusion list until this is resolved. Thank you for your patience and understanding. Apr <var data-var='date'>30</var>, <var data-var='time'>10:38</var> CDT Investigating - We are actively investigating reports that the Lightspeed Systems Filter may be applying only the CIPA-based policy through the FilterAgent for Windows and macOS, instead of the intended organization- or user-specific policies. At this time, we recommend that customers do not make any changes to their SSL Exclusion list until this issue is resolved. Our engineering team is working to resolve the issue and will provide another update shortly.

INCIDENT #13936 – Lightspeed Systems Filter: Default CIPA policy is being applied instead of user-specific policies.

Mar <var data-var='date'>26</var>, <var data-var='time'>11:45</var> CDT Resolved - We are pleased to inform you that the issue has been resolved and we can confirm that all our systems are now fully operational. As part of our commitment to providing you with the best possible service, we will be conducting an internal investigation of this incident to identify the root cause and make any necessary improvements to our system to prevent or minimize the likelihood of a recurrence in the future. Thank you for your patience and understanding during this time. If you have any further questions or concerns, please reach out to our support team. Mar <var data-var='date'>26</var>, <var data-var='time'>11:44</var> CDT Monitoring - Our engineering team have corrected the issue and we are confirming that all services are functional. We will continue to monitor the situation and will provide a final update shortly. Mar <var data-var='date'>26</var>, <var data-var='time'>11:19</var> CDT Identified - Our engineering team have identified the issue and are currently working to resolve it as quickly as possible. We will keep you updated with any developments and provide another update shortly. Thank you for your patience and understanding. Mar <var data-var='date'>26</var>, <var data-var='time'>11:07</var> CDT Investigating - We are actively investigating reports that Lightspeed Filter users may be experiencing a 504 Error or a slow response/loading times from the UI. Our engineering team are working to resolve the issue and will provide another update shortly.

[#13724]**[Lightspeed Filter ]** [Reports of 504 Error or slow response times from the UI]

Feb <var data-var='date'>17</var>, <var data-var='time'>20:00</var> CST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>17</var>, <var data-var='time'>18:00</var> CST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>14</var>, <var data-var='time'>13:10</var> CST Scheduled - Our Engineering team will be performing database upgrades and maintenance to ensure optimal performance and reliability. Impact Lightspeed Systems Rocket (on-site hardware, not SmartShield) customers may experience inconsistent responses to unknown domains during the maintenance window. Filtering, reporting, and device functionality will remain unaffected. For any questions, please contact our support team

**Lightspeed** Upcoming Database Maintenance: Rocket [on-site hardware] ONLY – February 17

Feb <var data-var='date'>10</var>, <var data-var='time'>21:13</var> CST Completed - This portion of the maintenance window is complete. Feb <var data-var='date'>10</var>, <var data-var='time'>21:00</var> CST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'> 5</var>, <var data-var='time'>13:54</var> CST Scheduled - Our Engineering team will be performing database upgrades and maintenance to ensure optimal performance and reliability. Impact Lightspeed Systems Rocket (on-site hardware, not SmartShield) customers may experience inconsistent responses to unknown domains during the maintenance window. Filtering, reporting, and device functionality will remain unaffected. For any questions, please contact our support team.

**Lightspeed** Upcoming Database Maintenance: Rocket [on-site hardware] ONLY – February 10

Jan <var data-var='date'>29</var>, <var data-var='time'>04:00</var> CST Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>29</var>, <var data-var='time'>03:00</var> CST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>27</var>, <var data-var='time'>10:48</var> CST Scheduled - Lightspeed Insight (formerly Digital Insight) will undergo a maintenance window on Wednesday, January 29 at 3am Central as we release our new Approval Management page and features. We expect this window to last about an hour; during this period, users will not be able to access the platform or their Public Approved Applications lists. Data collection will not be impacted.

Dec <var data-var='date'>27</var>, <var data-var='time'>13:42</var> CST Resolved - This incident has been resolved. Dec <var data-var='date'>27</var>, <var data-var='time'>09:46</var> CST Monitoring - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'>27</var>, <var data-var='time'>09:24</var> CST Identified - The issue has been identified and a fix is being implemented. Dec <var data-var='date'>27</var>, <var data-var='time'>09:13</var> CST Investigating - We are actively investigating reports that Lightspeed MDM users may be experiencing issues with usability. Our engineering team are working to resolve the issue and will provide another update shortly.

[13434] - MDM enrollment and assignment issues

Dec <var data-var='date'>13</var>, <var data-var='time'>04:00</var> CST Completed - The scheduled maintenance has been completed. Dec <var data-var='date'>13</var>, <var data-var='time'>03:00</var> CST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>10</var>, <var data-var='time'>20:46</var> CST Scheduled - Lightspeed Digital Insight will undergo a maintenance window on Friday December 13 at 3am central as we release a security enhancement. We expect this window to last about an hour; during this period, users will not be able to access the platform. Data collection will not be impacted. Please continue to monitor status.lightspeedsystems.com for additional updates.

**Lightspeed** Planned service outage – Lightspeed Digital Insight

Sep <var data-var='date'>16</var>, <var data-var='time'>04:00</var> CDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>16</var>, <var data-var='time'>03:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>11</var>, <var data-var='time'>15:22</var> CDT Scheduled - Lightspeed Digital Insight will undergo a maintenance window on Monday September 16, 2024 at 3am Central Time as we update our login system. We expect this window to last about an hour; during this period, users will not be able to access the platform. Data collection will not be impacted.

Is Lightspeed Systems down?

Lightspeed Systems status is UP

Lastest published events

Lightspeed Planned service outage – Lightspeed Insight™

Upgrades to Lightspeed STOPit, HELPme Admin, Admin apps and apps.

Lightspeed Planned service upgrade – MDM

Lightspeed Systems Services, Components and Regions

Recent Lightspeed Systems events

Lightspeed Planned service outage – Lightspeed Insight™

Upgrades to Lightspeed STOPit, HELPme Admin, Admin apps and apps.

Lightspeed Planned service upgrade – MDM

[14521] - [Lightspeed StopIT] - Lightspeed StopIt 2-way messaging and Team Comms

Lightspeed StopIt maintenance

Lightspeed Planned maintenance – Signal