THIS IS A SCHEDULED EVENT Oct <var data-var='date'>8</var>, <var data-var='time'>08:00</var> - <var data-var='time'>09:00</var> BST Oct <var data-var='date'> 7</var>, <var data-var='time'>16:19</var> BST Scheduled - Lightfoot will be undertaking essential maintenance across the platform. The Lightfoot Portal and supporting infrastructure will be upgraded. During this time you may be logged out of the portal.

Lightfoot Scheduled Maintenance

Oct <var data-var='date'> 7</var>, <var data-var='time'>10:15</var> BST Resolved - This incident has been resolved. Oct <var data-var='date'> 7</var>, <var data-var='time'>09:28</var> BST Monitoring - Services are back up and running. Teams are monitoring. Oct <var data-var='date'> 7</var>, <var data-var='time'>09:19</var> BST Investigating - We are currently investigating this issue. Following planning infrastructure maintenance access to the Lightfoot fleet portal has been affected. Some customers may not be able to access the portal site at my.lightfoot.co.uk. The infrastructure team are actively working on this issue.

Lightfoot Fleet Portal Inaccessible

Oct <var data-var='date'> 7</var>, <var data-var='time'>08:57</var> BST Completed - The scheduled maintenance has been completed. Oct <var data-var='date'> 7</var>, <var data-var='time'>08:42</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'> 6</var>, <var data-var='time'>11:32</var> BST Update - We will be undergoing scheduled maintenance during this time. Oct <var data-var='date'> 7</var>, <var data-var='time'>08:00</var> BST Scheduled - Lightfoot will be undertaking essential maintenance across the platform. The Lightfoot Portal and supporting infrastructure will be upgraded. During this time you may be logged out of the portal.

Sep <var data-var='date'>24</var>, <var data-var='time'>08:46</var> BST Resolved - This incident has been resolved. Sep <var data-var='date'>23</var>, <var data-var='time'>16:07</var> BST Monitoring - A fix has been deployed and we are now monitoring traffic levels. Sep <var data-var='date'>23</var>, <var data-var='time'>08:01</var> BST Identified - Our network provider has identified the issue and they are working towards to a resolution. Sep <var data-var='date'>22</var>, <var data-var='time'>15:52</var> BST Investigating - A cellular network outage is currently affecting data transmission from Lightfoot in-cab devices to our servers. Our network provider is investigating. As a result, some vehicle tracking information may be temporarily unavailable in the Fleet Management portal and other interfaces. No data will be lost — Lightfoot devices store data onboard and will automatically transmit it to our servers once connectivity is restored.

Cellular Network Disruption — Lightfoot Device Connectivity

Sep <var data-var='date'>18</var>, <var data-var='time'>08:09</var> BST Resolved - This incident has been resolved. Sep <var data-var='date'>17</var>, <var data-var='time'>15:22</var> BST Investigating - A cellular network outage is currently affecting data transmission from Lightfoot in-cab devices to our servers. Our network provider is investigating. As a result, some vehicle tracking information may be temporarily unavailable in the Fleet Management portal and other interfaces. No data will be lost — Lightfoot devices store data onboard and will automatically transmit it to our servers once connectivity is restored.

Sep <var data-var='date'>15</var>, <var data-var='time'>10:55</var> BST Resolved - This incident has been resolved. Sep <var data-var='date'>14</var>, <var data-var='time'>16:01</var> BST Update - We are continuing to monitor for any further issues. Sep <var data-var='date'>14</var>, <var data-var='time'>16:01</var> BST Monitoring - We've deployed a fix and will continue monitoring to confirm it works as expected. Sep <var data-var='date'>14</var>, <var data-var='time'>14:37</var> BST Investigating - Camera media events are currently unable to be retrieved. We're actively working to determine the source of the issue.

Camera Media Events Unavailable

Sep <var data-var='date'>11</var>, <var data-var='time'>14:59</var> BST Resolved - Following changes to our overspeed processing, we have seen a significant reduction in incorrectly flagged van overspeeds. Sep <var data-var='date'> 9</var>, <var data-var='time'>08:21</var> BST Monitoring - We have identified that the issue is being caused by bad data being returned from a third party. In order to mitigate the issue we have deployed a temporary fix to our Overspeed processing whilst they investigate the issue. Sep <var data-var='date'> 8</var>, <var data-var='time'>15:49</var> BST Investigating - Some roads with a 60 mph limit are showing incorrect speed limits for vans. This is causing vans to be incorrectly flagged as speeding.

Incorrectly Flagged Van Overspeeds

Sep <var data-var='date'> 9</var>, <var data-var='time'>20:00</var> BST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 9</var>, <var data-var='time'>18:00</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 9</var>, <var data-var='time'>11:11</var> BST Scheduled - We will be deploying an update to the fleet management Portal at 6pm this evening (9th September). There is a possibly the portal will be unavailable for a short period during this maintenance window.

Portal release 73.8.0

Sep <var data-var='date'> 7</var>, <var data-var='time'>10:36</var> BST Resolved - Normal operation has been confirmed. This issue will be marked as closed but we will continue to monitor this closely whilst working with our third-party network provider to understand the root cause. Sep <var data-var='date'> 7</var>, <var data-var='time'>09:19</var> BST Monitoring - Device data was flowing normally again over the weekend but we have had no official update from our third-party provider that this incident is resolved from their end. We are continuing to investigate. Sep <var data-var='date'> 4</var>, <var data-var='time'>13:00</var> BST Investigating - We are observing an increase in signal loss events for some devices, caused by an intermittent connectivity issue in the cellular network layer. This is being investigated by our mobile network operators. As a result, some vehicle locations and statuses may be temporarily delayed via the Fleet Management portal and other interfaces. Lightfoot devices will retain their data and transmit this to our servers as soon as possible and no data will be lost. We apologise for any inconvenience caused.

Degraded connectivity for some Lightfoot devices

Aug <var data-var='date'>27</var>, <var data-var='time'>16:00</var> BST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>27</var>, <var data-var='time'>04:00</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>26</var>, <var data-var='time'>15:42</var> BST Scheduled - There is planned maintenance on Lightfoot scheduled reports. There may be a delay in some reports being sent out during the maintenance window. The team will be monitoring reporting systems closely during this time.

Reporting Infrastructure

Aug <var data-var='date'>18</var>, <var data-var='time'>15:24</var> BST Resolved - This incident has been resolved. Aug <var data-var='date'>11</var>, <var data-var='time'>09:08</var> BST Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'> 5</var>, <var data-var='time'>14:34</var> BST Update - The team are continuing to investigate this issue. Aug <var data-var='date'> 5</var>, <var data-var='time'>10:15</var> BST Investigating - A number of customers have reported an increase in the display of 'Signal Lost' in the portal. Any vehicle that has been stationary for more than an hour will currently display as “signal lost”. This is a messaging error, not a platform issue. Data is still being captured in real time, and the portal display is correct in most cases. The exception is any vehicle that remains stationary for more than an hour, which will show as 'signal lost'. We are investigating this issue.

Signal Lost Issue

Aug <var data-var='date'>11</var>, <var data-var='time'>11:06</var> BST Resolved - This incident has been resolved. Aug <var data-var='date'>11</var>, <var data-var='time'>09:33</var> BST Monitoring - Fleet portal should now be available. The team are continuing to monitor. Aug <var data-var='date'>11</var>, <var data-var='time'>09:09</var> BST Identified - The fleet portal is currently unavailable. We have identified the cause and are working to remedy the issue.

Fleet Portal Unavailable

Aug <var data-var='date'> 2</var>, <var data-var='time'>08:00</var> BST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 2</var>, <var data-var='time'>06:00</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>27</var>, <var data-var='time'>13:39</var> BST Scheduled - On Sunday 2nd August, Lightfoot will be undertaking essential maintenance across the platform. Whilst this planned maintenance is taking place there may be small delays to processing data from Lightfoot devices and the portal may briefly become inaccessible. However, there will be no effect on the operation of Lightfoot devices in-cab or the collection of data.

Lightfoot essential maintenance

Jun <var data-var='date'>28</var>, <var data-var='time'>07:00</var> BST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>28</var>, <var data-var='time'>06:00</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>23</var>, <var data-var='time'>08:24</var> BST Scheduled - On Sunday 28th June 2026, Lightfoot will be undertaking essential maintenance across the platform. Whilst this planned maintenance is taking place there may be small delays to processing data from Lightfoot devices and the portal may briefly become inaccessible. However, there will be no effect on the operation of Lightfoot devices in-cab or the collection of data.

Jun <var data-var='date'>18</var>, <var data-var='time'>13:08</var> BST Resolved - No further issues reported. Incident resolved. Jun <var data-var='date'>18</var>, <var data-var='time'>09:50</var> BST Monitoring - The Lightfoot portal experienced an outage this morning. We have now resolved the underlying cause and will continue to monitor the platform to ensure everything is working as expected. We apologise for any inconvenience caused.

Lightfoot portal outage

May <var data-var='date'>19</var>, <var data-var='time'>11:27</var> BST Resolved - This incident has been resolved. May <var data-var='date'>19</var>, <var data-var='time'>07:32</var> BST Monitoring - The PowerBI service appears to have been restored. Reporting within the Lightfoot Portal is available, and we will continue to monitor over this morning. May <var data-var='date'>18</var>, <var data-var='time'>17:37</var> BST Identified - We are aware of an ongoing issue affecting the Microsoft Power BI platform, which may impact access to reporting and dashboard features within Lightfoot. This is a Microsoft platform issue and is being investigated by their team directly. We are monitoring the situation closely and will provide further updates as they become available. Track the incident on Microsofts support site here: https://support.fabric.microsoft.com/support/ We apologise for any inconvenience caused.

Microsoft PowerBi Service Degredation

May <var data-var='date'>13</var>, <var data-var='time'>17:00</var> BST Resolved - The Lightfoot servers have finished processing the backlog of data and everything is now back to normal, we apologise for any inconvenience caused during this cellular network outage. May <var data-var='date'>13</var>, <var data-var='time'>10:03</var> BST Monitoring - We are starting to see traffic from devices flowing but have not received an official update from our mobile network provider that this incident is resolved from their end. There may still be a delay in real-time vehicle/driver positions on the Fleet Management portal while the Lightfoot servers work to clear the backlog of incoming data. May <var data-var='date'>13</var>, <var data-var='time'>09:40</var> BST Update - The network provider are continuing to work on a fix for this issue. May <var data-var='date'>13</var>, <var data-var='time'>08:34</var> BST Identified - A cellular network outage is currently affecting data transmission from Lightfoot in-cab devices to our servers. Our network provider is investigating and has escalated the issue to the cellular carrier directly. As a result, some vehicle tracking information may be temporarily unavailable in the Fleet Management portal and other interfaces. No data will be lost — Lightfoot devices store data onboard and will automatically transmit it to our servers once connectivity is restored. We apologise for any inconvenience caused.

Apr <var data-var='date'>29</var>, <var data-var='time'>11:29</var> BST Resolved - This incident has been resolved. Apr <var data-var='date'>29</var>, <var data-var='time'>09:24</var> BST Update - The Fleet Portal authentication appears to be continuing to work as expected this morning. We will continue to monitor through the morning. Apr <var data-var='date'>28</var>, <var data-var='time'>16:58</var> BST Update - We are continuing to monitor following resolution of login issues. Apr <var data-var='date'>28</var>, <var data-var='time'>14:56</var> BST Update - Following further login issues we can reverting v73.0.0 to investigate Apr <var data-var='date'>28</var>, <var data-var='time'>12:55</var> BST Update - Following the re-release of v73.0.0 we've had a small number of reports of users still experience issues. We are continuing to monitor the situation. Apr <var data-var='date'>28</var>, <var data-var='time'>11:41</var> BST Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>28</var>, <var data-var='time'>11:22</var> BST Update - The fix for version v73.0.0 will be applied at 11:30am this morning. The team will continue to monitor post deployment. Apr <var data-var='date'>27</var>, <var data-var='time'>17:22</var> BST Update - We have implemented a fix for the original login issue and are continuning to test with the aim of re-releasing on Tuesday 28th April. Apr <var data-var='date'>27</var>, <var data-var='time'>15:48</var> BST Identified - Some users have reported a failure on the Fleet Portal following login. This was observed following a live deployment (v73.0.0). This deployment has been reverted. We have identified the cause and are currently investigating a fix to re-apply v73.0.0

Fleet Portal failure following login

Apr <var data-var='date'>15</var>, <var data-var='time'>14:29</var> BST Resolved - This incident has now been resolved. Apr <var data-var='date'>15</var>, <var data-var='time'>13:20</var> BST Monitoring - A fix has been implemented and we are monitoring Apr <var data-var='date'>15</var>, <var data-var='time'>11:52</var> BST Investigating - We are receiving reporting of some users unable to access certain areas of the Fleet Portal, notably configuration and report templates. The team in investigating the cause and mitigations.

Diminished access to  some areas of Fleet Portal

Mar <var data-var='date'>23</var>, <var data-var='time'>18:13</var> GMT Resolved - This incident has been resolved. Mar <var data-var='date'>23</var>, <var data-var='time'>11:37</var> GMT Update - We are currently experiencing degraded performance, which may result in slower page load times for some users. Our team is investigating and working to restore normal service as quickly as possible. Mar <var data-var='date'>19</var>, <var data-var='time'>09:11</var> GMT Update - Overnight, some minor defects were detected in the Email Reporting service, resulting in some missing reports and some being sent with incorrect data. We've corrected this, and we're identifying which reports were affected. Mar <var data-var='date'>18</var>, <var data-var='time'>12:47</var> GMT Monitoring - We are seeing improved service across our application, with both Live and historical Tracking fully available. The team are monitoring the system performance and continuing to make improvements. Mar <var data-var='date'>18</var>, <var data-var='time'>09:16</var> GMT Update - Services have been continuing to recover overnight, with the historical data backlog catching up. Some services remain degraded, meaning that some users will experience issues with Live Tracking, and email Reporting. We will update on progress throughout the day. Mar <var data-var='date'>17</var>, <var data-var='time'>19:33</var> GMT Update - We're aware of the issue and monitoring actively. Some users may still see degraded performance or missing data while the platform recovers. Mar <var data-var='date'>17</var>, <var data-var='time'>14:41</var> GMT Update - The system continues to work through the backlog at pace. We are continually monitoring performance. Mar <var data-var='date'>17</var>, <var data-var='time'>12:35</var> GMT Update - We’ve enhanced the system that is handling the backlog and are now seeing a noticeable improvement in the speed at which items are being processed. We'll continue to update on progress. Mar <var data-var='date'>17</var>, <var data-var='time'>10:43</var> GMT Update - There are ongoing delays affecting data availability in the Lightfoot portal. As a result, tracking data for some vehicles is currently unavailable for both today and yesterday. No data has been lost — all information is queued, and the system will work through the backlog. We will continue to provide updates as the situation progresses. Mar <var data-var='date'>16</var>, <var data-var='time'>19:36</var> GMT Update - The restart was successful, and services have improved. We're continuing to investigate delays in data availability. Mar <var data-var='date'>16</var>, <var data-var='time'>16:17</var> GMT Identified - At 6pm, Monday 16th March we will need to restart a service affecting access to the Lightfoot portal. There will be no access for approximately 10 minutes during this time. Mar <var data-var='date'>16</var>, <var data-var='time'>07:50</var> GMT Investigating - We are currently investigating performance issues reported when accessing some parts of the Fleet Portal.

Performance Issues

Mar <var data-var='date'>15</var>, <var data-var='time'>14:00</var> GMT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>15</var>, <var data-var='time'>08:24</var> GMT Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Mar <var data-var='date'>14</var>, <var data-var='time'>09:30</var> GMT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'> 9</var>, <var data-var='time'>10:10</var> GMT Scheduled - During Saturday 14th March 2026 and Sunday 15th March 2026, Lightfoot will be undertaking essential maintenance across the platform. Whilst this planned maintenance is taking place there may be small delays to processing data from Lightfoot devices and the portal may briefly become inaccessible. However, there will be no effect on the operation of Lightfoot devices in-cab or the collection of data.

Mar <var data-var='date'> 1</var>, <var data-var='time'>17:00</var> GMT Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>28</var>, <var data-var='time'>09:00</var> GMT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>24</var>, <var data-var='time'>16:01</var> GMT Scheduled - During the weekend of 28th February and 1st March 2026 Lightfoot will be undertaking essential maintenance across the platform. Whilst this planned maintenance is taking place there may be small delays to processing data from Lightfoot devices and the portal may briefly become inaccessible. However, there will be no effect on the operation of Lightfoot devices in-cab or the collection of data.

Dec <var data-var='date'>10</var>, <var data-var='time'>08:13</var> GMT Resolved - This incident has been resolved. Dec <var data-var='date'> 8</var>, <var data-var='time'>11:53</var> GMT Monitoring - All reports delayed from this morning have been re-queued to run. The team will continue to monitor. Dec <var data-var='date'> 8</var>, <var data-var='time'>08:14</var> GMT Identified - A number of scheduled emailed reports have been delayed this morning. The issue has been identified and remediated, and any reports not sent at their scheduled time will be re-sent today.

Scheduled report delays

Nov <var data-var='date'>24</var>, <var data-var='time'>08:50</var> GMT Resolved - This incident has been resolved. Nov <var data-var='date'>22</var>, <var data-var='time'>08:50</var> GMT Monitoring - The data backlog has cleared, leading to normal operation from all devices. This situation continues to be monitored. Nov <var data-var='date'>21</var>, <var data-var='time'>12:00</var> GMT Update - Our network service provider has identified the issue and implemented a successful fix, fully resolving the underlying fault. As devices reconnect, we are now receiving a high volume of previously delayed data. This is temporarily exceeding normal real-time processing levels, which may cause some disruption for customers as the backlog works its way through the system. While it’s too early to give a precise recovery time, we are not expecting full normal service today. However, we anticipate that the platform will stabilise overnight and into Saturday when traffic levels naturally reduce. Nov <var data-var='date'>21</var>, <var data-var='time'>11:13</var> GMT Update - We are continuing to work closely with our network provider to address the connectivity issue affecting some devices. The network provider's engineers are working on the problem with the highest priority. Nov <var data-var='date'>21</var>, <var data-var='time'>06:49</var> GMT Update - The affected device population continues to experience degraded connectivity, unfortunately. We are working with the network provider to resolve this issue. Devices will continue to store data throughout this period. In-cab driver behaviour feedback is unaffected. Nov <var data-var='date'>20</var>, <var data-var='time'>16:58</var> GMT Identified - One of our mobile network providers has an undiagnosed network connectivity issue. As a result, some Lightfoot devices are unable to send data to the Lightfoot servers. The result of this is that some vehicles may show as 'Signal Lost' or have delayed tracking data. Lightfoot devices will continue to work in-vehicle, will retain their data, and will transmit this to our servers once network connectivity is restored. We apologise for any inconvenience this may cause. Nov <var data-var='date'>20</var>, <var data-var='time'>15:18</var> GMT Update - We are investigating further network provider intermittency, which is resulting in an increase in "Signal Lost" vehicles on Tracking. Nov <var data-var='date'>18</var>, <var data-var='time'>14:13</var> GMT Update - We are experiencing a drop in device traffic due to network provider intermittency (EE). As a result, some vehicle tracking information may be showing a delay of up to 20 minutes via the Fleet Management portal and other interfaces. Lightfoot devices will retain their data and transmit this to our servers as soon as possible and no data will be lost. Nov <var data-var='date'>18</var>, <var data-var='time'>11:21</var> GMT Investigating - We are currently experiencing a drop in traffic from in-cab Lightfoot devices to our servers. As a result, some vehicle tracking information may be temporarily unavailable via the Fleet Management portal and other interfaces. Lightfoot devices will retain their data and transmit this to our servers as soon as possible and no data will be lost.

Performance Degradation: Tracking Delays

Nov <var data-var='date'>20</var>, <var data-var='time'>15:53</var> GMT Resolved - A mitigation for this issue was deployed into production today. Nov <var data-var='date'>17</var>, <var data-var='time'>13:48</var> GMT Update - The fix to mitigate this issue is expected to be deployed this week. We continue to monitor, but have received no further reports. Nov <var data-var='date'>12</var>, <var data-var='time'>12:56</var> GMT Monitoring - A fix has been developed for this issue which is currently in testing. Nov <var data-var='date'>11</var>, <var data-var='time'>09:19</var> GMT Identified - Some users may receive an 'access restricted' error when trying to load the list of EV charge events in Lightfoot Tracking. We are urgently working on resolving this, but in the meantime, logging out and back in should resolve the issue. We apologise for any inconvenience caused.

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Cellular Network Disruption — Lightfoot Device Connectivity

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Lightfoot Scheduled Maintenance

Cellular Network Disruption — Lightfoot Device Connectivity

Cellular Network Disruption — Lightfoot Device Connectivity

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