Feb <var data-var='date'>27</var>, <var data-var='time'>12:15</var> CET Resolved - This incident has been resolved.Feb <var data-var='date'>27</var>, <var data-var='time'>09:08</var> CET Identified - We are currently facing a bank statement issue impacting our crediting processes. This issue is limited to clients holding a Barclays IT and DE account. As a result, you might experience a delay regarding : - Incoming transfers We are really sorry for the inconvenience it might cause.

Crediting Delay Identified

Feb <var data-var='date'>20</var>, <var data-var='time'>17:49</var> CET Resolved - This incident has been resolved.Feb <var data-var='date'>20</var>, <var data-var='time'>17:10</var> CET Monitoring - A fix has been implemented and we are monitoring the results.Feb <var data-var='date'>20</var>, <var data-var='time'>10:57</var> CET Identified - We are currently facing a bank statement issue impacting our crediting processes. This issue is limited to clients holding a Barclays IT and DE account and concerns the bank statements dated 18/02. As a result, you might experience a delay regarding : - Incoming transfers We are really sorry for the inconvenience it might cause.

Feb <var data-var='date'>16</var>, <var data-var='time'>14:00</var> CET Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>16</var>, <var data-var='time'>12:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>10</var>, <var data-var='time'>15:48</var> CET Scheduled - Dear Customers, We would like to inform you that a maintenance operation will take place on Monday, February 16th starting at 12:00 PM as part of the migration of the database server for our sandbox environment. Expected downtime: between 1 and 2 hours Impact: the sandbox environment will be unavailable for the duration of the intervention. This migration is part of a broader project to upgrade our infrastructure, including updates to Windows Server and SQL Server, to ensure compliance with PCI/DSS requirements and to continue providing a secure and reliable service. We would like to express our gratitude for your understanding and cooperation during this maintenance window. We apologize for any inconvenience this may cause Best Regards,

Scheduled Maintenance – Sandbox Server Migration

Jan <var data-var='date'>29</var>, <var data-var='time'>09:21</var> CET Resolved - This incident has been resolved.Jan <var data-var='date'>29</var>, <var data-var='time'>09:04</var> CET Monitoring - The analysis has allowed us to identify the root cause of the incident. Corrective actions are currently being implemented.Jan <var data-var='date'>29</var>, <var data-var='time'>08:56</var> CET Identified - We are currently facing a bank statement issue impacting our crediting processes. As a result, you might experience a delay regarding : - Incoming transfers - SDD - Checks - Chargebacks We are really sorry for the inconvenience it might cause.

Jan <var data-var='date'>28</var>, <var data-var='time'>11:46</var> CET Resolved - This incident has been resolved.Jan <var data-var='date'>28</var>, <var data-var='time'>09:43</var> CET Identified - We are currently facing a bank statement issue impacting our crediting processes for Italian Bank Accounts As a result, you might experience a delay regarding : - Incoming transfers We are really sorry for the inconvenience it might cause.

Crediting Delay Identified for Italian Bank Accounts

Jan <var data-var='date'>21</var>, <var data-var='time'>00:15</var> CET Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>21</var>, <var data-var='time'>00:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>20</var>, <var data-var='time'>23:23</var> CET Scheduled - Dear customers, A very short DNS operation is going to happen on the 21st of January, 2026 at midnight for our production payment API domain name : ws.lemonway.fr Nothing will change for you but you might notice a very brief downtime for your queries to this specific domain name. Thank you for your understanding, Lemonway's production team.

DNS operation on our production payment API domain name

Jan <var data-var='date'>17</var>, <var data-var='time'>09:05</var> CET Resolved - This incident has been resolved.Jan <var data-var='date'>16</var>, <var data-var='time'>13:44</var> CET Monitoring - Dear customers, The incident's root cause has been identified and remediated at 13h09. Oauth in the payment sandbox is functional again. We have already made sure this would not happen in production but regardless, we will be carefully monitoring Oauth in sandbox & production in the coming days & weeks to insure the component remains stable. Thank you for your patience, Lemonway's Production Team.Jan <var data-var='date'>16</var>, <var data-var='time'>00:08</var> CET Investigating - Dear customers, Since yesterday evening, we've been facing an outage with our Oauth component in the Payment Sandbox. We have been investigating the issue since this morning. Once we find the solution, we will make sure the problem does not happen in production. Thank you for your patience, Lemonway's Production Team.

Oauth outage in sandbox

Jan <var data-var='date'>14</var>, <var data-var='time'>23:00</var> CET Resolved - Dear customers, Following the incident we had at the end of November 2025, our integrator conducted a maintenance tonight at 23h (Paris time) to remediate one the final issues we had internally. This maintenance was supposed to be straight forward but unfortunately, there were some complications. For approximately 1 hour, transactions may or may have not been interrupted but the situation is now resolved. We offer our sincere apologies for the inconvenience. Lemonway's Production team.

Partial interruption of service for our payments platform

Jan <var data-var='date'> 6</var>, <var data-var='time'>23:00</var> CET Completed - The scheduled maintenance has been completed.Jan <var data-var='date'> 6</var>, <var data-var='time'>22:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec <var data-var='date'>26</var>, <var data-var='time'>15:25</var> CET Scheduled - The SSL certificate of this domain "ws.lemonway.fr" will be updated on 6th of January between 10pm and 11pm in production, it is possible to have perturbation for few minutes for some partners. This operation is expected to be transparent with no downtime, to avoid any downtime, We invite you to verify that these root authority certificates are present in your truststore: - Sectigo Public Server Authentication Root E46 (exp 2038 ou 2046) - Sectigo Public Server Authentication Root R46 (exp 2038 ou 2046) You can also download these certificates for import to your truststore from Sectigo website below Sectigo Public Server Authentication Root R46 - https://sectigo.tbs-certificats.com/SectigoPublicServerAuthenticationRootR46_USERTrust.crt Sectigo Public Server Authentication CA EV R36 - https://sectigo.tbs-certificats.com/SectigoPublicServerAuthenticationCAEVR36.crt For any further information, please contact us through your usual channels. Regards, and compliments of the season Lemonway

SSL certificates update: ws.lemonway.fr

Dec <var data-var='date'>11</var>, <var data-var='time'>13:18</var> CET Resolved - The incident is now resolved, and manual processing for transfers received on Barclays’ bank account is ongoing. We are really sorry for the inconvenience.Dec <var data-var='date'>10</var>, <var data-var='time'>13:55</var> CET Update - The automated reconciliation of incoming transfers, incoming Direct Debit, Cheques, Chargeback is now finalized. The manual treatments are now on going. Incoming bank transfers sent to Barclays banks (UK, Germany and Italy) are still not processed. We are currently working on an fix to include Barclays treatment (missing yesterday's and today's operations). We are really sorry for the inconvenience and we'll inform once the issue is solvedDec <var data-var='date'>10</var>, <var data-var='time'>12:40</var> CET Update - We are currently facing a bank statement issue impacting our crediting processes. As a result, you might experience a delay regarding : - Incoming transfers - SDD - Checks - Chargebacks We are really sorry for the inconvenience it might cause.Dec <var data-var='date'>10</var>, <var data-var='time'>12:39</var> CET Identified - We are currently facing a bank statement issue impacting our crediting processes. As a result, you might experience a delay regarding : - Incoming transfers - SDD - Checks - Chargebacks We are really sorry for the inconvenience it might cause.Dec <var data-var='date'>10</var>, <var data-var='time'>09:43</var> CET Update - We are currently facing a bank statement issue impacting our crediting processes. As a result, you might experience a delay regarding : - Incoming transfers - SDD - Checks - Chargebacks We are really sorry for the inconvenience it might cause.Dec <var data-var='date'>10</var>, <var data-var='time'>08:58</var> CET Investigating - We are currently facing a technical incident affecting our crediting operations. As a result, the availability of funds on incoming transfers may be delayed. Our teams are actively working on resolving the situation.

Incoming Credit Delay

Dec <var data-var='date'> 5</var>, <var data-var='time'>11:42</var> CET Resolved - This incident has been resolved.Dec <var data-var='date'> 5</var>, <var data-var='time'>11:41</var> CET Update - We are continuing to work on a fix for this issue.Dec <var data-var='date'> 5</var>, <var data-var='time'>10:12</var> CET Update - We are continuing to work on a fix for this issue.Dec <var data-var='date'> 5</var>, <var data-var='time'>10:11</var> CET Identified - Dear Partner, We are currently experiencing widespread connectivity issues affecting several third-party services, including our ticketing system. This outage originates from a major incident impacting Cloudflare, which is preventing us from accessing essential tools used to handle support tickets. As a result, our ability to process and respond to customer requests is temporarily limited. We are closely monitoring the situation and will restore full service as soon as Cloudflare resolves the underlying issue. Thank you for your patience and understanding.

Connectivity Issues Due to Cloudflare Outage

Dec <var data-var='date'> 5</var>, <var data-var='time'>04:00</var> CET Completed - The scheduled maintenance has been completed.Dec <var data-var='date'> 5</var>, <var data-var='time'>03:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec <var data-var='date'> 4</var>, <var data-var='time'>17:23</var> CET Scheduled - Dear customers, An exceptional maintenance is planned to be performed on our production payment platform's network components. This maintenance is to enhance the security of the network component by adding another layer of protection to the network. The payment platform could experience a brief downtime during the maintenance period - Friday Morning at 3am. We apologize for any inconvenience this maintenance may cause. Thank you, Lemonway's Production team.

[Exceptional Maintenance] - Maintenance on a network component for the Payment platform

Nov <var data-var='date'>26</var>, <var data-var='time'>12:05</var> CET Resolved - Dear customers, We have finally identified the root cause of the incident. The situation is stable again. Thank you for your patience & udnerstanding. Lemonway's Production Team.Nov <var data-var='date'>26</var>, <var data-var='time'>03:57</var> CET Monitoring - Dear customers, The issue has been identified by our integrator and is being investigated. In the meantime, our services are back and we will keep a close eye on our monitoring. Thank you, Lemonway's Production Team.Nov <var data-var='date'>26</var>, <var data-var='time'>03:34</var> CET Identified - The issue has been identified and a fix is being implemented.Nov <var data-var='date'>25</var>, <var data-var='time'>23:11</var> CET Investigating - Dear customers, We are currently facing an incident with one of our network components on our Payment production platform. The issue has been raised with our integrator and is currently being investigated. During this time, you may encounter issues to process payments and access your Dashboard. We apologize for this major inconvenience and will do our best to get everything back in order as soon as we can. Thank you, Lemonway's Production team.

Major incident on our Payment production platform

Nov <var data-var='date'>25</var>, <var data-var='time'>20:22</var> CET Resolved - Dear Customers, Payments are back and operational. We sincerely apologize for the inconvenience. Lemonway's Production TeamNov <var data-var='date'>25</var>, <var data-var='time'>20:07</var> CET Identified - Dear Customers, The issue is still ongoing on some payments. They are initiated but never redirected/finalized. The root cause has been found and the teams are working on a resolution. We apologize for the inconvenience. Lemonway's Production team.Nov <var data-var='date'>25</var>, <var data-var='time'>17:22</var> CET Monitoring - Dear customers, The issue has been identified by our integrator and is being investigated. In the meantime, our services are back and we will keep a close eye on our monitoring. Thank you, Lemonway's Production Team.Nov <var data-var='date'>25</var>, <var data-var='time'>17:00</var> CET Investigating - Dear customers, We are currently facing an incident with one of our network components on our Payment production platform. The issue has been raised with our integrator and is currently being investigated. During this time, you may encounter issues to process payments and access your Dashboard. We apologize for this major inconvenience and will do our best to get everything back in order as soon as we can. Thank you, Lemonway's Production team.

Nov <var data-var='date'>18</var>, <var data-var='time'>20:20</var> CET Resolved - Dear customers, The sandbox & production platforms have been stable since our last update. The incident is now closed. Thank you, Lemonway's Production Team.Nov <var data-var='date'>18</var>, <var data-var='time'>15:55</var> CET Monitoring - Dear customers, Thank you for your patience. Our DNS provider has just announced the implementation of a fix and is now closely monitoring the situation. From our perspective, the situation has been stable for 2 hours, we will keep closely monitoring our platforms for any new issue. Thank you, Lemonway's Production Team.Nov <var data-var='date'>18</var>, <var data-var='time'>13:03</var> CET Identified - Dear customers, Our DNS provider is suffering from instabilities on their end, which is in turn provoking some instabilities on our production and sandbox environments. In production and sandbox, the products concerned are : - Webkit - Oauth - Online onboarding Symptoms observed : the products listed above become randomly unavailable for a short duration. Unfortunately, we cannot do much about this until the issue is resolved on our provider side. Rest assured we will keep updating you through this incident when we know more. We apologize for the inconvenience, Lemonway's production team.

DNS provider incident provokes instabilities on production & sandbox

Sep <var data-var='date'>25</var>, <var data-var='time'>03:00</var> CEST Completed - The scheduled maintenance has been completed.Sep <var data-var='date'>24</var>, <var data-var='time'>23:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep <var data-var='date'>24</var>, <var data-var='time'>15:03</var> CEST Scheduled - Dear Customers, We would like to inform you that one of our Payment Service Provider (PSP) will be performing a exceptional maintenance on Wednesday, September 24, 2025, between 11:00 PM and 3:00 AM During this time, the following services will be temporarily unavailable: 	•	Payment in 5, 10, or 12 installments by Web Credit Card 	•	Online Long-term Credit & Reserve We apologize for any inconvenience this may cause and appreciate your understanding. Best regards,

[Exceptional Maintenance] – Temporary Unavailability of Payment Service

Sep <var data-var='date'>17</var>, <var data-var='time'>07:58</var> CEST Resolved - The latency on Sandbox impacting Online Onboarding has been resolved since 11:15pm on 16/09/25. We sincerely apologize for the inconvenience. Thank you for your patience.Sep <var data-var='date'>16</var>, <var data-var='time'>11:59</var> CEST Identified - We are currently experiencing increased latency in the sandbox environment. Our technical team is actively investigating and working on a resolution. Thank you for your patience.

Sandbox Latency Issues

Sep <var data-var='date'> 8</var>, <var data-var='time'>17:30</var> CEST Resolved - Dear Partners, We would like to inform you that the issue affecting card payment acceptance through one of our PSP has been successfully resolved today at 14:49 (CET). All services are now fully operational, and transactions are being processed normally. We sincerely apologize for any inconvenience caused and thank you for your patience and understanding throughout the incident. Your trust is extremely important to us, and we remain committed to delivering a reliable and seamless payment experience. Should you have any questions or require further information, please feel free to reach out. Best regards, The Lemonway TeamSep <var data-var='date'> 8</var>, <var data-var='time'>10:48</var> CEST Identified - Dear Partners, We would like to inform you that one of our PSP is currently experiencing an issue affecting the acceptance of card payments. They are actively investigating the root cause and are working diligently to resolve the issue as quickly as possible. We fully understand the inconvenience this may cause and want to assure you that restoring service is our top priority. During this time, we kindly ask for your patience and understanding. We truly value your partnership and remain committed to providing the highest level of service. Please rest assured that our team is doing everything necessary to restore full card payment functionality. Thank you for your continued support and trust. Best regards, The Lemonway Team

[Card Payments] - Disruption

Sep <var data-var='date'> 7</var>, <var data-var='time'>04:00</var> CEST Completed - The scheduled maintenance has been completed.Sep <var data-var='date'> 7</var>, <var data-var='time'>00:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug <var data-var='date'>22</var>, <var data-var='time'>15:46</var> CEST Scheduled - Dear Customers, We would like to inform you that one of our Payment Service Provider (PSP) will be performing scheduled maintenance on Sunday, September 7, 2025, between 12:00 AM and 4:00 AM (during the night of Saturday, September 6, to Sunday, September 7). During this time, the following services will be temporarily unavailable: 	•	Payment in 3 or 4 installments by Web Credit Card 	•	Payment in 5, 10, or 12 installments by Web Credit Card 	•	Pay Later 	•	Payment in multiple installments by Card 	•	Online Long-term Credit & Reserve 	•	3DS Enrollment 	•	Oney+ We apologize for any inconvenience this may cause and appreciate your understanding. Best regards,

[Scheduled Maintenance] – Temporary Unavailability of Payment Service

Sep <var data-var='date'> 5</var>, <var data-var='time'>11:38</var> CEST Resolved - This incident has been resolved.Sep <var data-var='date'> 5</var>, <var data-var='time'>09:19</var> CEST Investigating - We are currently experiencing an issue impacting our crediting processes. As a result, you may encounter delays on incoming transfers, with only a partial impact. Our teams are actively working on resolving the situation.

Credit Processing Delay

Sep <var data-var='date'> 3</var>, <var data-var='time'>23:46</var> CEST Completed - Dear customers, The maintenance is now over and successful. We did not suffer form any interruption of service. Thank you, Lempnway Production Team.Sep <var data-var='date'> 3</var>, <var data-var='time'>22:21</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep <var data-var='date'> 3</var>, <var data-var='time'>22:20</var> CEST Scheduled - Dear customers, A maintenance is about to start for one of our production network components. It will patch high severity security issues. During the process, we should not suffer any downtime but we are closely monitoring the availability of our solution in order to have the smoothest maintenance as possible. Thank you, Lemonway Production Team.

Critical maintenance for one of our network components

Aug <var data-var='date'>19</var>, <var data-var='time'>01:30</var> CEST Completed - The scheduled maintenance has been completed.Aug <var data-var='date'>19</var>, <var data-var='time'>00:27</var> CEST Update - Scheduled maintenance is still in progress and needs more time than expected. It is planned to end at 1:30amAug <var data-var='date'>18</var>, <var data-var='time'>22:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug <var data-var='date'>18</var>, <var data-var='time'>21:30</var> CEST Scheduled - A maintenance will be performed on 18/08/2025 to check integrity of our system, following the incident of the day. Maintenance start: Monday August 18, 2025 at 22pm (CET) Maintenance end: Tuesday August 19, 2025 at 00:30 am (CET) During this period, you may experience some slowness on Dashboard and a possible downtime of 10 min maximum. Thank you for your understanding!

Maintenance﻿ Scheduled: checking integrity of our system

Aug <var data-var='date'>18</var>, <var data-var='time'>18:31</var> CEST Resolved - Dear Partners, From 5PM we experienced a problem on our database servers, impacting Dashboard. The service has been restored at 6:20pm. The root cause has been identified at server level, while increasing disk size. We apologize for the inconvenience.

Dashboard : major outage

Aug <var data-var='date'> 7</var>, <var data-var='time'>17:44</var> CEST Resolved - This incident has been resolved.Aug <var data-var='date'> 7</var>, <var data-var='time'>09:27</var> CEST Identified - Partial delay in receiving BNP France bank statements. We are currently experiencing a partial delay in receiving bank statements from our banking partner, BNP France, due to an ongoing incident on their side. This issue only affects transactions where end users send funds to accounts held at BNP France. The incident has been identified and BNP is actively working on a resolution. However, there is currently no estimated time for recovery. We will continue to monitor the situation closely and provide updates as soon as new information becomes available. Thank you for your understanding.Aug <var data-var='date'> 7</var>, <var data-var='time'>08:30</var> CEST Investigating - We are currently facing an issue impacting our crediting processes. As a result, you might experience a delay regarding : - Incoming transfers - SDD - Checks - Chargebacks We are really sorry for the inconvenience it might cause.

Jul <var data-var='date'>30</var>, <var data-var='time'>23:00</var> CEST Completed - The scheduled maintenance has been completed.Jul <var data-var='date'>30</var>, <var data-var='time'>22:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jul <var data-var='date'>28</var>, <var data-var='time'>12:27</var> CEST Scheduled - Dear customers, Following the successful sandbox maintenance 2 weeks ago for Online Onboarding, we will now process the same maintenance this week for production. It will happen during the evening of July 30th, between 22h & 23h Paris time, with a downtime of approximately 10 minutes during this window. Thank you, Lemonway's Production team.

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Crediting Delay Identified

Crediting Delay Identified

Scheduled Maintenance – Sandbox Server Migration

Lemonway Services, Components and Regions

Recent Lemonway events

Crediting Delay Identified

Crediting Delay Identified

Scheduled Maintenance – Sandbox Server Migration

Crediting Delay Identified

Crediting Delay Identified for Italian Bank Accounts

DNS operation on our production payment API domain name

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Is Lemonway down?

Lemonway status is UP

Lastest published events

Crediting Delay Identified

Crediting Delay Identified

Scheduled Maintenance – Sandbox Server Migration

Lemonway Services, Components and Regions

Recent Lemonway events

Crediting Delay Identified

Crediting Delay Identified

Scheduled Maintenance – Sandbox Server Migration

Crediting Delay Identified

Crediting Delay Identified for Italian Bank Accounts

DNS operation on our production payment API domain name

Get your FREE account now,5 monitors included!

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5 monitors included!