Aug <var data-var='date'> 7</var>, <var data-var='time'>11:58</var> CEST Resolved - This incident has been resolved. Aug <var data-var='date'> 7</var>, <var data-var='time'>09:58</var> CEST Investigating - We are currently facing a bank statement issue impacting our crediting processes for Italian Bank Accounts As a result, you might experience a delay regarding : - Incoming transfers We apologize for this inconvenience.

Incident Affecting Italian Bank Accounts

Jul <var data-var='date'> 7</var>, <var data-var='time'>19:38</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'> 7</var>, <var data-var='time'>09:43</var> CEST Identified - We are currently facing a bank statement issue with Barclays (DE and IT accounts), impacting our crediting processes. As a result, you might experience a delay regarding: - Incoming transfers We are really sorry for the inconvenience it might cause.

Crediting Delay Identified for Barclays DE and IT Accounts

Jun <var data-var='date'>17</var>, <var data-var='time'>08:20</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'>16</var>, <var data-var='time'>09:12</var> CEST Identified - We are currently experiencing delays in receiving bank statements for our Spanish accounts from our banking partner. As a result, you may experience delays with: • Incoming transfers We are really sorry for the inconvenience it might cause.

Delays on Spanish Accounts Due to Bank Statement Issue

Jun <var data-var='date'>11</var>, <var data-var='time'>09:34</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'>11</var>, <var data-var='time'>09:33</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>11</var>, <var data-var='time'>09:11</var> CEST Identified - We are currently facing a bank statement issue impacting our crediting processes. As a result, you might experience a delay regarding : - Incoming transfers - SDD - Checks - Chargebacks We are really sorry for the inconvenience it might cause.

Crediting Delay Identified

Jun <var data-var='date'> 1</var>, <var data-var='time'>17:42</var> CEST Resolved - The incident impacting some money-in flows has now been resolved. A fix has been applied across all affected environments, and the flows are now working normally again. We will continue to monitor the situation. Thank you for your patience and understanding. Jun <var data-var='date'> 1</var>, <var data-var='time'>17:17</var> CEST Identified - The cause of the incident has been identified. Our technical teams are currently applying a fix to progressively restore the impacted money-in flows. We will keep you informed as soon as the situation is back to normal. Thank you for your patience. Jun <var data-var='date'> 1</var>, <var data-var='time'>16:37</var> CEST Investigating - Hello, We are aware of an incident currently impacting some money-in flows. Our technical teams are actively investigating and working to restore the situation as quickly as possible. We will keep you informed as soon as we have more information. Thank you for your understanding.

Ongoing incident impacting some money-in flows

May <var data-var='date'> 7</var>, <var data-var='time'>00:00</var> CEST Completed - The scheduled maintenance has been completed. May <var data-var='date'> 6</var>, <var data-var='time'>21:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 4</var>, <var data-var='time'>21:39</var> CEST Scheduled - Dear customers, Next Wednesday, May 6th 2025 at 21h/9pm, we will perform our last database maintenance for our production environment, on the payment scope. Please rest assured, there will be no interruption of service. We will keep you updated as soon as the maintenance is done. Thank you, Lemonway's Production team.

Operational databases maintenance

Apr <var data-var='date'>23</var>, <var data-var='time'>23:35</var> CEST Completed - Dear customers, The maintenance has been completed successfully. We did not suffer any interruption of service/downtime. Thank you, Lemonway's Production Team. Apr <var data-var='date'>23</var>, <var data-var='time'>21:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>23</var>, <var data-var='time'>18:13</var> CEST Scheduled - Dear customers, Tonight at 21h/9pm, we will perform a maintenance on one of our databases cluster in production, on the payment scope. Please rest assured, there will be no interruption of service. We will keep you updated as soon as the maintenance is done. Thank you, Lemonway Production team.

Apr <var data-var='date'>21</var>, <var data-var='time'>19:13</var> CEST Resolved - QES is operational again. Apr <var data-var='date'>21</var>, <var data-var='time'>19:04</var> CEST Update - Our provider is slowly recovering, we expect some QES tasks to complete. Apr <var data-var='date'>21</var>, <var data-var='time'>18:34</var> CEST Monitoring - Our provider continues experiencing issues and is working on a fix. Apr <var data-var='date'>21</var>, <var data-var='time'>18:03</var> CEST Identified - Dear Partners, We are currently experiencing an issue affecting some QES tasks, caused by an incident at one of our third-party providers. At this time, QES tasks cannot be completed until the provider fully restores service. Our team is actively monitoring the situation and we will share another update as soon as more information becomes available. We apologize for the inconvenience and appreciate your patience. -- Nous rencontrons actuellement un incident impactant certaines tâches QES, en raison d’un problème chez l’un de nos fournisseurs tiers. À ce stade, les tâches QES ne peuvent pas être finalisées tant que le service du fournisseur n’est pas complètement rétabli. Nos équipes suivent la situation de près et nous partagerons une nouvelle mise à jour dès que nous aurons plus d’informations. Nous vous prions de nous excuser pour la gêne occasionnée et vous remercions pour votre patience.

QES task disruption due to third-party provider incident

Feb <var data-var='date'>27</var>, <var data-var='time'>12:15</var> CET Resolved - This incident has been resolved. Feb <var data-var='date'>27</var>, <var data-var='time'>09:08</var> CET Identified - We are currently facing a bank statement issue impacting our crediting processes. This issue is limited to clients holding a Barclays IT and DE account. As a result, you might experience a delay regarding : - Incoming transfers We are really sorry for the inconvenience it might cause.

Feb <var data-var='date'>20</var>, <var data-var='time'>17:49</var> CET Resolved - This incident has been resolved. Feb <var data-var='date'>20</var>, <var data-var='time'>17:10</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>20</var>, <var data-var='time'>10:57</var> CET Identified - We are currently facing a bank statement issue impacting our crediting processes. This issue is limited to clients holding a Barclays IT and DE account and concerns the bank statements dated 18/02. As a result, you might experience a delay regarding : - Incoming transfers We are really sorry for the inconvenience it might cause.

Feb <var data-var='date'>16</var>, <var data-var='time'>14:00</var> CET Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>16</var>, <var data-var='time'>12:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>10</var>, <var data-var='time'>15:48</var> CET Scheduled - Dear Customers, We would like to inform you that a maintenance operation will take place on Monday, February 16th starting at 12:00 PM as part of the migration of the database server for our sandbox environment. Expected downtime: between 1 and 2 hours Impact: the sandbox environment will be unavailable for the duration of the intervention. This migration is part of a broader project to upgrade our infrastructure, including updates to Windows Server and SQL Server, to ensure compliance with PCI/DSS requirements and to continue providing a secure and reliable service. We would like to express our gratitude for your understanding and cooperation during this maintenance window. We apologize for any inconvenience this may cause Best Regards,

Scheduled Maintenance – Sandbox Server Migration

Jan <var data-var='date'>29</var>, <var data-var='time'>09:21</var> CET Resolved - This incident has been resolved. Jan <var data-var='date'>29</var>, <var data-var='time'>09:04</var> CET Monitoring - The analysis has allowed us to identify the root cause of the incident. Corrective actions are currently being implemented. Jan <var data-var='date'>29</var>, <var data-var='time'>08:56</var> CET Identified - We are currently facing a bank statement issue impacting our crediting processes. As a result, you might experience a delay regarding : - Incoming transfers - SDD - Checks - Chargebacks We are really sorry for the inconvenience it might cause.

Jan <var data-var='date'>28</var>, <var data-var='time'>11:46</var> CET Resolved - This incident has been resolved. Jan <var data-var='date'>28</var>, <var data-var='time'>09:43</var> CET Identified - We are currently facing a bank statement issue impacting our crediting processes for Italian Bank Accounts As a result, you might experience a delay regarding : - Incoming transfers We are really sorry for the inconvenience it might cause.

Crediting Delay Identified for Italian Bank Accounts

Jan <var data-var='date'>21</var>, <var data-var='time'>00:15</var> CET Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>21</var>, <var data-var='time'>00:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>20</var>, <var data-var='time'>23:23</var> CET Scheduled - Dear customers, A very short DNS operation is going to happen on the 21st of January, 2026 at midnight for our production payment API domain name : ws.lemonway.fr Nothing will change for you but you might notice a very brief downtime for your queries to this specific domain name. Thank you for your understanding, Lemonway's production team.

DNS operation on our production payment API domain name

Jan <var data-var='date'>17</var>, <var data-var='time'>09:05</var> CET Resolved - This incident has been resolved. Jan <var data-var='date'>16</var>, <var data-var='time'>13:44</var> CET Monitoring - Dear customers, The incident's root cause has been identified and remediated at 13h09. Oauth in the payment sandbox is functional again. We have already made sure this would not happen in production but regardless, we will be carefully monitoring Oauth in sandbox & production in the coming days & weeks to insure the component remains stable. Thank you for your patience, Lemonway's Production Team. Jan <var data-var='date'>16</var>, <var data-var='time'>00:08</var> CET Investigating - Dear customers, Since yesterday evening, we've been facing an outage with our Oauth component in the Payment Sandbox. We have been investigating the issue since this morning. Once we find the solution, we will make sure the problem does not happen in production. Thank you for your patience, Lemonway's Production Team.

Oauth outage in sandbox

Jan <var data-var='date'>14</var>, <var data-var='time'>23:00</var> CET Resolved - Dear customers, Following the incident we had at the end of November 2025, our integrator conducted a maintenance tonight at 23h (Paris time) to remediate one the final issues we had internally. This maintenance was supposed to be straight forward but unfortunately, there were some complications. For approximately 1 hour, transactions may or may have not been interrupted but the situation is now resolved. We offer our sincere apologies for the inconvenience. Lemonway's Production team.

Partial interruption of service for our payments platform

Jan <var data-var='date'> 6</var>, <var data-var='time'>23:00</var> CET Completed - The scheduled maintenance has been completed. Jan <var data-var='date'> 6</var>, <var data-var='time'>22:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>26</var>, <var data-var='time'>15:25</var> CET Scheduled - The SSL certificate of this domain "ws.lemonway.fr" will be updated on 6th of January between 10pm and 11pm in production, it is possible to have perturbation for few minutes for some partners. This operation is expected to be transparent with no downtime, to avoid any downtime, We invite you to verify that these root authority certificates are present in your truststore: - Sectigo Public Server Authentication Root E46 (exp 2038 ou 2046) - Sectigo Public Server Authentication Root R46 (exp 2038 ou 2046) You can also download these certificates for import to your truststore from Sectigo website below Sectigo Public Server Authentication Root R46 - https://sectigo.tbs-certificats.com/SectigoPublicServerAuthenticationRootR46_USERTrust.crt Sectigo Public Server Authentication CA EV R36 - https://sectigo.tbs-certificats.com/SectigoPublicServerAuthenticationCAEVR36.crt For any further information, please contact us through your usual channels. Regards, and compliments of the season Lemonway

SSL certificates update: ws.lemonway.fr

Dec <var data-var='date'>11</var>, <var data-var='time'>13:18</var> CET Resolved - The incident is now resolved, and manual processing for transfers received on Barclays’ bank account is ongoing. We are really sorry for the inconvenience. Dec <var data-var='date'>10</var>, <var data-var='time'>13:55</var> CET Update - The automated reconciliation of incoming transfers, incoming Direct Debit, Cheques, Chargeback is now finalized. The manual treatments are now on going. Incoming bank transfers sent to Barclays banks (UK, Germany and Italy) are still not processed. We are currently working on an fix to include Barclays treatment (missing yesterday's and today's operations). We are really sorry for the inconvenience and we'll inform once the issue is solved Dec <var data-var='date'>10</var>, <var data-var='time'>12:40</var> CET Update - We are currently facing a bank statement issue impacting our crediting processes. As a result, you might experience a delay regarding : - Incoming transfers - SDD - Checks - Chargebacks We are really sorry for the inconvenience it might cause. Dec <var data-var='date'>10</var>, <var data-var='time'>12:39</var> CET Identified - We are currently facing a bank statement issue impacting our crediting processes. As a result, you might experience a delay regarding : - Incoming transfers - SDD - Checks - Chargebacks We are really sorry for the inconvenience it might cause. Dec <var data-var='date'>10</var>, <var data-var='time'>09:43</var> CET Update - We are currently facing a bank statement issue impacting our crediting processes. As a result, you might experience a delay regarding : - Incoming transfers - SDD - Checks - Chargebacks We are really sorry for the inconvenience it might cause. Dec <var data-var='date'>10</var>, <var data-var='time'>08:58</var> CET Investigating - We are currently facing a technical incident affecting our crediting operations. As a result, the availability of funds on incoming transfers may be delayed. Our teams are actively working on resolving the situation.

Incoming Credit Delay

Dec <var data-var='date'> 5</var>, <var data-var='time'>11:42</var> CET Resolved - This incident has been resolved. Dec <var data-var='date'> 5</var>, <var data-var='time'>11:41</var> CET Update - We are continuing to work on a fix for this issue. Dec <var data-var='date'> 5</var>, <var data-var='time'>10:12</var> CET Update - We are continuing to work on a fix for this issue. Dec <var data-var='date'> 5</var>, <var data-var='time'>10:11</var> CET Identified - Dear Partner, We are currently experiencing widespread connectivity issues affecting several third-party services, including our ticketing system. This outage originates from a major incident impacting Cloudflare, which is preventing us from accessing essential tools used to handle support tickets. As a result, our ability to process and respond to customer requests is temporarily limited. We are closely monitoring the situation and will restore full service as soon as Cloudflare resolves the underlying issue. Thank you for your patience and understanding.

Connectivity Issues Due to Cloudflare Outage

Dec <var data-var='date'> 5</var>, <var data-var='time'>04:00</var> CET Completed - The scheduled maintenance has been completed. Dec <var data-var='date'> 5</var>, <var data-var='time'>03:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'> 4</var>, <var data-var='time'>17:23</var> CET Scheduled - Dear customers, An exceptional maintenance is planned to be performed on our production payment platform's network components. This maintenance is to enhance the security of the network component by adding another layer of protection to the network. The payment platform could experience a brief downtime during the maintenance period - Friday Morning at 3am. We apologize for any inconvenience this maintenance may cause. Thank you, Lemonway's Production team.

[Exceptional Maintenance] - Maintenance on a network component for the Payment platform

Nov <var data-var='date'>26</var>, <var data-var='time'>12:05</var> CET Resolved - Dear customers, We have finally identified the root cause of the incident. The situation is stable again. Thank you for your patience & udnerstanding. Lemonway's Production Team. Nov <var data-var='date'>26</var>, <var data-var='time'>03:57</var> CET Monitoring - Dear customers, The issue has been identified by our integrator and is being investigated. In the meantime, our services are back and we will keep a close eye on our monitoring. Thank you, Lemonway's Production Team. Nov <var data-var='date'>26</var>, <var data-var='time'>03:34</var> CET Identified - The issue has been identified and a fix is being implemented. Nov <var data-var='date'>25</var>, <var data-var='time'>23:11</var> CET Investigating - Dear customers, We are currently facing an incident with one of our network components on our Payment production platform. The issue has been raised with our integrator and is currently being investigated. During this time, you may encounter issues to process payments and access your Dashboard. We apologize for this major inconvenience and will do our best to get everything back in order as soon as we can. Thank you, Lemonway's Production team.

Major incident on our Payment production platform

Nov <var data-var='date'>25</var>, <var data-var='time'>20:22</var> CET Resolved - Dear Customers, Payments are back and operational. We sincerely apologize for the inconvenience. Lemonway's Production Team Nov <var data-var='date'>25</var>, <var data-var='time'>20:07</var> CET Identified - Dear Customers, The issue is still ongoing on some payments. They are initiated but never redirected/finalized. The root cause has been found and the teams are working on a resolution. We apologize for the inconvenience. Lemonway's Production team. Nov <var data-var='date'>25</var>, <var data-var='time'>17:22</var> CET Monitoring - Dear customers, The issue has been identified by our integrator and is being investigated. In the meantime, our services are back and we will keep a close eye on our monitoring. Thank you, Lemonway's Production Team. Nov <var data-var='date'>25</var>, <var data-var='time'>17:00</var> CET Investigating - Dear customers, We are currently facing an incident with one of our network components on our Payment production platform. The issue has been raised with our integrator and is currently being investigated. During this time, you may encounter issues to process payments and access your Dashboard. We apologize for this major inconvenience and will do our best to get everything back in order as soon as we can. Thank you, Lemonway's Production team.

Nov <var data-var='date'>18</var>, <var data-var='time'>20:20</var> CET Resolved - Dear customers, The sandbox & production platforms have been stable since our last update. The incident is now closed. Thank you, Lemonway's Production Team. Nov <var data-var='date'>18</var>, <var data-var='time'>15:55</var> CET Monitoring - Dear customers, Thank you for your patience. Our DNS provider has just announced the implementation of a fix and is now closely monitoring the situation. From our perspective, the situation has been stable for 2 hours, we will keep closely monitoring our platforms for any new issue. Thank you, Lemonway's Production Team. Nov <var data-var='date'>18</var>, <var data-var='time'>13:03</var> CET Identified - Dear customers, Our DNS provider is suffering from instabilities on their end, which is in turn provoking some instabilities on our production and sandbox environments. In production and sandbox, the products concerned are : - Webkit - Oauth - Online onboarding Symptoms observed : the products listed above become randomly unavailable for a short duration. Unfortunately, we cannot do much about this until the issue is resolved on our provider side. Rest assured we will keep updating you through this incident when we know more. We apologize for the inconvenience, Lemonway's production team.

DNS provider incident provokes instabilities on production & sandbox

Sep <var data-var='date'>25</var>, <var data-var='time'>03:00</var> CEST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>24</var>, <var data-var='time'>23:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>24</var>, <var data-var='time'>15:03</var> CEST Scheduled - Dear Customers, We would like to inform you that one of our Payment Service Provider (PSP) will be performing a exceptional maintenance on Wednesday, September 24, 2025, between 11:00 PM and 3:00 AM During this time, the following services will be temporarily unavailable: 	•	Payment in 5, 10, or 12 installments by Web Credit Card 	•	Online Long-term Credit & Reserve We apologize for any inconvenience this may cause and appreciate your understanding. Best regards,

[Exceptional Maintenance] – Temporary Unavailability of Payment Service

Sep <var data-var='date'>17</var>, <var data-var='time'>07:58</var> CEST Resolved - The latency on Sandbox impacting Online Onboarding has been resolved since 11:15pm on 16/09/25. We sincerely apologize for the inconvenience. Thank you for your patience. Sep <var data-var='date'>16</var>, <var data-var='time'>11:59</var> CEST Identified - We are currently experiencing increased latency in the sandbox environment. Our technical team is actively investigating and working on a resolution. Thank you for your patience.

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Lastest published events

Incident Affecting Italian Bank Accounts

Crediting Delay Identified for Barclays DE and IT Accounts

Delays on Spanish Accounts Due to Bank Statement Issue

Lemonway Services, Components and Regions

Recent Lemonway events

Incident Affecting Italian Bank Accounts

Crediting Delay Identified for Barclays DE and IT Accounts

Delays on Spanish Accounts Due to Bank Statement Issue

Crediting Delay Identified

Ongoing incident impacting some money-in flows

Operational databases maintenance