Sep <var data-var='date'>18</var>, <var data-var='time'>09:15</var> HKT Resolved - The incident is resolved completely now.Sep <var data-var='date'>18</var>, <var data-var='time'>09:02</var> HKT Investigating - Our engineer is currently investigating the issue, further update will be provided shortly.

ARM Cloud Servers (Hong Kong region) connection issue

Sep <var data-var='date'>14</var>, <var data-var='time'>15:05</var> HKT Resolved - Our system engineer has identified a storage issue within one of our cloud infrastructure components. The engineering team has resolved the reported issue and the servers are working fine now.Sep <var data-var='date'>14</var>, <var data-var='time'>13:51</var> HKT Investigating - We are checking the issue with our engineer and shall resume the service asap,sorry for any inconvenience caused.

Cloud Servers Issue

May <var data-var='date'>26</var>, <var data-var='time'>13:32</var> HKT Resolved - This incident has been resolved by our engineer now. We are sorry for any inconvenience caused.May <var data-var='date'>26</var>, <var data-var='time'>09:51</var> HKT Investigating - Our engineer has figured out that there was one of switch port fault issue in few node, we are working on it and the ETA is around 2 hours. Further update will be given shortly and sorry for any inconvenience caused.

Issue with some of HK Cloud Servers connectivity issue

Aug <var data-var='date'> 4</var>, <var data-var='time'>23:27</var> HKT Resolved - Our network engineer had figured out that there was network outage of two of our core routers which was related to issues with a pair of 400G fiber cable, and traffic was re-routed to our standby router for redundancy purpose. There was a degrade of network during the outage as there was a misconfiguration at our backup upstream provider and caused the network could not be fully operating for some of HK Cloud Servers during that period. Affected period: Date: 4 Aug 2021 (Wednesday) Time: 22:00 - 22:55 (GMT+8) , 14:00 - 14:55 (GMT +0) The issue should be resolved by replacing fault cable and all network traffic is resumed now. We regret for all the inconveniences caused in this matter. Kindly verify accessibility for your servers now and let us know if you still face any issues in this. Thank you very much for your understanding.

Core network outage.

Jun <var data-var='date'>28</var>, <var data-var='time'>21:45</var> HKT Resolved - There was a network outage in one of our upstream provider between 8:20pm to 8:55pm GMT+8. Part of the network traffic was affected. Our network engineer has resolved the issue after consultation with related parties. We regret for any inconveniences caused as a result of this.

HK Cloud Server Network Outage

Nov <var data-var='date'>20</var>, <var data-var='time'>02:21</var> HKT Resolved - Our system engineer has completed the maintenance and the service is resumed. Again, we are sorry for any inconvenience caused.Nov <var data-var='date'>20</var>, <var data-var='time'>00:31</var> HKT Investigating - Dear Customer, We have noticed the hardware issue with LA Cloud Servers and our engineer team is performing an urgent hardware maintenance for LA Cloud Servers now. The maintenance window will be around 60-120 mins. The services for LA servers will be resumed as soon as the maintenance has been completed. We regret for any inconveniences caused to you in this regards. Your understanding in this regard is much appreciated.

Urgent Hardware Maintenance for LA Cloud Servers

Nov <var data-var='date'> 5</var>, <var data-var='time'>14:09</var> HKT Resolved - We have not experienced additional networking issues, and all service should be operating normally. If you are still experiencing connectivity issues, please reach out to our Support Team for assistance.Nov <var data-var='date'> 5</var>, <var data-var='time'>13:19</var> HKT Update - We are continuing to monitor for any further issues.Nov <var data-var='date'> 5</var>, <var data-var='time'>13:17</var> HKT Monitoring - At this time we have been able to resolve the connectivity issues by adjusting the network routing. We will be monitoring this issue to ensure connectivity remains stable. If you are still experiencing connectivity issues, please reach out to our Support Team for assistance. Submit Ticket: https://service.layerstack.com/support/tickets/newNov <var data-var='date'> 5</var>, <var data-var='time'>12:57</var> HKT Update - We are continuing to work on a fix for this issue.Nov <var data-var='date'> 5</var>, <var data-var='time'>12:56</var> HKT Identified - Our engineer team has figured out the network interruption caused by one of network provider due to hardware failure and we have adjusted the network routing to minimize the impact from this. We will keep you update here.Nov <var data-var='date'> 5</var>, <var data-var='time'>12:00</var> HKT Investigating - Our engineer team is investigating the network issue for some Tokyo Cloud Servers with our network upstream provider now, we should provide further updates shortly. The Cloud Servers connection may be interrupted currently. We are sincerely sorry for the inconvenience caused.

Network Interruption for Tokyo Cloud Servers

May <var data-var='date'>28</var>, <var data-var='time'>16:43</var> HKT Completed - The scheduled maintenance has been completed.May <var data-var='date'>28</var>, <var data-var='time'>15:26</var> HKT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.May <var data-var='date'>28</var>, <var data-var='time'>15:25</var> HKT Scheduled - Our system engineer is performing urgent maintenance for Classic LayerPanel and the panel will be resumed in 1 hour. Hope you understand that such maintenances are necessary to continue providing optimal service for you and we apologize for any inconvenience for this maintenance task.

Urgent Maintenance for Classic LayerPanel

Mar <var data-var='date'> 1</var>, <var data-var='time'>14:52</var> HKT Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>26</var>, <var data-var='time'>16:59</var> HKT Scheduled - The network upgrade has been scheduled for ​Thursday, Feb 27th from 2:00 a.m. to 3:00 a.m. (GMT +8). During this time, there will be no impact to your services or any applications as traffic will be automatically rerouted to our alternate network providers. We appreciate your patience as we work to strengthen the security and improve our service performance. If you are unable to connect to an application or connect your server, please contact our Technical Support Department for assistance.

Scheduled Network Upgrade for Cloud Servers (Hong Kong region)

Feb <var data-var='date'>15</var>, <var data-var='time'>17:18</var> HKT Resolved - This incident has been resolved.Feb <var data-var='date'>14</var>, <var data-var='time'>17:10</var> HKT Investigating - Urgent maintenance is currently in progress. We will provide updates as necessary.

Urgent Hardware Maintenance for Classic LayerPanel

Feb <var data-var='date'>14</var>, <var data-var='time'>13:16</var> HKT Resolved - The Classic LayerPanel have been resumed at this moment.Feb <var data-var='date'>14</var>, <var data-var='time'>13:15</var> HKT Update - We are continuing to work on a fix for this issue.Feb <var data-var='date'>14</var>, <var data-var='time'>08:49</var> HKT Identified - Urgent maintenance is currently in progress. We will provide updates as necessary.

Oct <var data-var='date'>21</var>, <var data-var='time'>00:05</var> HKT Completed - The scheduled maintenance has been completed.Oct <var data-var='date'>20</var>, <var data-var='time'>22:50</var> HKT Update - Our engineer team is still working on the maintenance and will update the status hereOct <var data-var='date'>20</var>, <var data-var='time'>21:00</var> HKT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct <var data-var='date'>16</var>, <var data-var='time'>18:08</var> HKT Scheduled - Dear Valued Customer, The schedule of infrastructure hardware maintenance will be performed for Cloud Servers (Japan) which continue to provide an exceptional performance in coming time. Another maintenance notification has been sent in a separate email to the affected client's administrative mailbox early today (16 Oct 2019). In light of this maintenance, your services will be inaccessible temporarily around 120 minutes between the following schedule. Date and Time in Hong Kong (GMT +8): Date: 20 Oct 2019 Time: 21:00 - 23:00 Date and Time in Japan (GMT +9): Date: 20 Oct 2019 Time: 22:00 - 24:00 We’re always committed to helping customers access advanced compute infrastructure. Hope you understand that such maintenances are necessary to continue providing optimal service for you and we apologize for any inconvenience for this maintenance task. Thank you very much for your kind support to LayerStack.

Infrastructure Maintenance Notification for Cloud Servers (Japan)

Oct <var data-var='date'>15</var>, <var data-var='time'>22:30</var> HKT Completed - The scheduled maintenance has been completed.Oct <var data-var='date'>15</var>, <var data-var='time'>21:58</var> HKT Update - Our team of engineers is still undergoing maintenance and it is estimated that it will take another 30 minutes to complete.Oct <var data-var='date'>15</var>, <var data-var='time'>20:00</var> HKT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct <var data-var='date'>15</var>, <var data-var='time'>18:23</var> HKT Update - We will be undergoing scheduled maintenance during this time.Oct <var data-var='date'>15</var>, <var data-var='time'>18:23</var> HKT Update - We will be undergoing scheduled maintenance during this time.Oct <var data-var='date'>15</var>, <var data-var='time'>18:00</var> HKT Scheduled - Dear Valued Customer, The schedule of hardware maintenance will be performed for some of Cloud Servers which continue to provide an exceptional performance in coming time. Another maintenance notification has been sent in a separate email to the affected client's administrative mailbox early today (15 Oct 2019). In light of this maintenance, the affected services will be inaccessible temporarily around 90 - 120 minutes between the following schedule. Date: 15 Oct 2019 (Tuesday) Time: 20:00 – 22:00 (GMT +0800) We’re always committed to helping customers access advanced compute infrastructure. Hope you understand that such maintenances are necessary to continue providing optimal service for you and we apologize for any inconvenience for this maintenance task. Thank you very much for your kind support to LayerStack.

Urgent Hardware Maintenance for some of Cloud Servers

Oct <var data-var='date'>10</var>, <var data-var='time'>06:00</var> HKT Completed - The scheduled maintenance has been completed.Oct <var data-var='date'>10</var>, <var data-var='time'>01:30</var> HKT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct <var data-var='date'> 9</var>, <var data-var='time'>18:26</var> HKT Scheduled - Dear Valued Customer, The schedule of upgrade maintenance will be performed on Core Router which continue to provide an exceptional performance in coming time. In light of this maintenance, we do not expect any impact to Cloud Service during this maintenance and you may refer the following schedule. Date: 10 Oct 2019 (Thursday) Time: 01:30 – 06:00 (GMT +0800) Thank you very much for your kind support to LayerStack.

Core Router Upgrade Maintenance

Oct <var data-var='date'> 7</var>, <var data-var='time'>12:58</var> HKT Resolved - Our engineer team has figured out the failure of core router and we have resolved the issue completely now. Again, we are sorry for any inconvenience caused.Oct <var data-var='date'> 7</var>, <var data-var='time'>12:22</var> HKT Investigating - Our engineer team is investigate the network issue for some HK Cloud Servers with our network upstream provider now, we should provide further update shortly. The Cloud Servers connection may be interrupted currently. We are sincerely sorry for inconvenience caused.

Network Interruption for Cloud Servers

Oct <var data-var='date'> 6</var>, <var data-var='time'>23:37</var> HKT Completed - The scheduled maintenance (7 Oct 2019) would be cancelled or postponed and the related customer would receive the email notification for the status.Oct <var data-var='date'> 5</var>, <var data-var='time'>15:24</var> HKT Update - Dear Valued Customer, Due to the scheduled maintenance on 4 Oct 2019 has been postponed, we have arranged updated schedule and please refer to below details. Another maintenance notification has been sent in a separate email to the affected client's administrative mailbox early today (5 Oct 2019). Date: 7 Oct 2019 (Monday) Time: 08:00 – 09:30 (GMT +0800) We’re always committed to helping customers access advanced compute infrastructure. Hope you understand that such maintenances are necessary to continue providing optimal service for you and we apologize for any inconvenience for this maintenance task. Thank you very much for your kind support to LayerStack.Oct <var data-var='date'> 4</var>, <var data-var='time'>17:11</var> HKT Update - Dear Valued Customer, The scheduled maintenance on 4 Oct 2019 Time: 20:00 – 22:00 (GMT +0800) has been postponed until further notice. It will be rescheduled at later date. The new date for the maintenance will be announced in a separate email as soon as possible. Thank you very much for your kind support to LayerStack.Oct <var data-var='date'> 2</var>, <var data-var='time'>18:15</var> HKT Scheduled - Dear Valued Customer, The schedule of infrastructure hardware maintenance will be performed for some of Cloud Servers which continue to provide an exceptional performance in coming time. Another maintenance notification has been sent in a separate email to the affected client's administrative mailbox early today (2 Oct 2019). In light of this maintenance, the affected services will be inaccessible temporarily around 90 - 120 minutes between the following schedule. Date: 4 Oct 2019 (Friday) Time: 20:00 – 22:00 (GMT +0800) We’re always committed to helping customers access advanced compute infrastructure. Hope you understand that such maintenances are necessary to continue providing optimal service for you and we apologize for any inconvenience for this maintenance task. Thank you very much for your kind support to LayerStack.

Hardware Upgrade Maintenance for some of Cloud Servers

Oct <var data-var='date'> 4</var>, <var data-var='time'>17:00</var> HKT Completed - The scheduled maintenance has been completed.Oct <var data-var='date'> 4</var>, <var data-var='time'>15:30</var> HKT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct <var data-var='date'> 4</var>, <var data-var='time'>14:11</var> HKT Scheduled - Dear Valued Customer, We are pleased to inform you that we are in the schedule of upgrading our cloud system LayerPanel v2.0 (https://layerpanel.com) in order to improve your browsing experience with us. We have scheduled the updating on 4 Oct 2019 starting from 15:30 PM to 16:00 PM (GMT +0800). Please accept our apologies for any inconvenience that might be caused. Thank you for your patience and understanding which will assist in making our IT upgrade and integration process as smooth as possible. No components were affected by this update. Thank you very much for your kind support to LayerStack.

Control Panel Urgent Maintenance Notification

Sep <var data-var='date'>30</var>, <var data-var='time'>21:47</var> HKT Completed - The scheduled maintenance has been completed.Sep <var data-var='date'>30</var>, <var data-var='time'>20:00</var> HKT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep <var data-var='date'>25</var>, <var data-var='time'>17:33</var> HKT Scheduled - Dear Valued Customer, The schedule of infrastructure hardware maintenance will be performed for some of Cloud Servers which continue to provide an exceptional performance in coming time. Another maintenance notification has been sent in a separate email to the affected client's administrative mailbox early today (25 Sep 2019). In light of this maintenance, the affected services will be inaccessible temporarily around 60 minutes between the following schedule. Date: 30 Sep 2019 (Monday) Time: 20:00 – 21:00 (GMT +0800) We’re always committed to helping customers access advanced compute infrastructure. Hope you understand that such maintenances are necessary to continue providing optimal service for you and we apologize for any inconvenience for this maintenance task. Thank you very much for your kind support to LayerStack.

Sep <var data-var='date'>26</var>, <var data-var='time'>18:12</var> HKT Resolved - We have not experienced additional networking issues, and all service should be operating normally. If you are still experiencing connectivity issues, please reach out to our Support Team for assistance.Sep <var data-var='date'>26</var>, <var data-var='time'>17:56</var> HKT Monitoring - At this time we have been able to correct the connectivity issues. We will be monitoring this issue to ensure connectivity remains stable. If you are still experiencing connectivity issues, please reach out to our Support Team for assistance. Submit Ticket: https://service.layerstack.com/en/tickets/create/step3/1Sep <var data-var='date'>26</var>, <var data-var='time'>17:46</var> HKT Investigating - Our engineering team are still working on this issue and we apologize for the inconvenience. We will provide additional updates once we have more information.Sep <var data-var='date'>26</var>, <var data-var='time'>16:49</var> HKT Identified - At this time we have identified the networking issues affecting our Cloud Servers service. Our team is working as quickly as possible to have connectivity restored. We will provide additional updates as they develop.

Networking Issue - Identified

Sep <var data-var='date'>23</var>, <var data-var='time'>20:11</var> HKT Completed - The scheduled maintenance has been completed.Sep <var data-var='date'>23</var>, <var data-var='time'>20:04</var> HKT Verifying - The maintenance is completed and we are monitoring the instance status.Sep <var data-var='date'>23</var>, <var data-var='time'>19:34</var> HKT Update - The maintenance is currently in progress. We will update here once completeSep <var data-var='date'>23</var>, <var data-var='time'>18:30</var> HKT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep <var data-var='date'>18</var>, <var data-var='time'>17:03</var> HKT Scheduled - Dear Valued Customer, The schedule of infrastructure hardware maintenance will be performed for Cloud Servers (Los Angeles) which continue to provide an exceptional performance in coming time. In light of this maintenance, your services will be inaccessible temporarily around 30 to 60 minutes between the following schedule. Date and Time in Hong Kong (GMT +8): Date: 23 Sep 2019 Time: 18:30 – 19:30 Date and Time in Los Angeles (GMT -7): Date: 23 Sep 2019 Time: 03:30 – 04:30 We’re always committed to helping customers access advanced compute infrastructure. Hope you understand that such maintenances are necessary to continue providing optimal service for you and we apologize for any inconvenience for this maintenance task. Thank you very much for your kind support to LayerStack.

Infrastructure Maintenance Notification for Cloud Servers (Los Angeles)

Aug <var data-var='date'>29</var>, <var data-var='time'>15:37</var> HKT Resolved - This incident has been resolved.Aug <var data-var='date'>29</var>, <var data-var='time'>14:46</var> HKT Update - This incident has been resolved.Aug <var data-var='date'>29</var>, <var data-var='time'>13:27</var> HKT Monitoring - The detected hardware fault has now been resolved by replaced new hardware and all systems should be operational now.Aug <var data-var='date'>29</var>, <var data-var='time'>13:12</var> HKT Update - We are working on hardware replacement and it will take place over a span of 15 - 30 minutesAug <var data-var='date'>29</var>, <var data-var='time'>11:26</var> HKT Identified - Our system engineer team has located fault hardware and we need to undergo the urgent hardware replacement to resolve this around 13:00.Aug <var data-var='date'>29</var>, <var data-var='time'>11:15</var> HKT Investigating - Apologies for the inconvenience caused. Currently, we are facing unexpected hardware issue for one of the server and our system engineers are fixing it urgently. We will keep you updated on the status

Unexpected Hardware issue

Aug <var data-var='date'>10</var>, <var data-var='time'>09:00</var> HKT Completed - The scheduled maintenance has been completed.Aug <var data-var='date'>10</var>, <var data-var='time'>00:00</var> HKT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug <var data-var='date'> 9</var>, <var data-var='time'>15:55</var> HKT Update - We will be undergoing scheduled maintenance during this time.Aug <var data-var='date'> 8</var>, <var data-var='time'>15:22</var> HKT Scheduled - Dear Customer, Please be advised that China Telecom will perform the scheduled maintenance for Mainland China network infrastructure during the following date and time. Maintenance Window Begin: Date: 10 Aug 2019 - 00:00 AM (Hong Kong Time - GMT+8) Maintenance Window End: Date: 10 Aug 2019 - 09:00 AM (Hong Kong Time - GMT+8) In light of this 9-hour maintenance window, your Cloud Server’s China network routing will be temporarily switched to our backup upstream provider and this may cause higher latency connection for some of your China users. We appreciate your patience and understanding. If you have any queries, please submit a ticket at helpdesk ( https://service.layerstack.com/en/tickets/create/step3/1 ). Thank you so much.

Mainland China Network scheduled maintenance

Aug <var data-var='date'> 8</var>, <var data-var='time'>15:27</var> HKT Completed - The scheduled maintenance has been completed.Jun <var data-var='date'> 6</var>, <var data-var='time'>18:46</var> HKT Scheduled - Our system engineer team need to undergo the hardware upgrade for your Cloud Servers and provide an exceptional performance upgrade to our customers. This upgrade will take place over a span of around 60 to 90 minutes between the schedule, from June 6th at 23:00 (UTC+8) to June 7th 00:30 (UTC+8) Hong Kong time. In light of this maintenance, your services will be inaccessible temporarily around 60 to 90 minutes between the schedule. We apologize for the inconvenience this will cause. Should you need any further information, please do not hesitate to contact us. Thank you very much for your kind support to LayerStack.

Hardware Upgrade Maintenance for some Cloud Services clients

Jun <var data-var='date'>27</var>, <var data-var='time'>15:03</var> HKT Resolved - This incident has been resolved.Jun <var data-var='date'>27</var>, <var data-var='time'>14:38</var> HKT Update - We are continuing to investigate this issue.Jun <var data-var='date'>27</var>, <var data-var='time'>14:38</var> HKT Investigating - Apologies for the inconvenience caused. Currently, our system engineers are checking it urgently and we will keep you updated on the status

Cloud Servers Connection Issue for some HK clients

May <var data-var='date'>27</var>, <var data-var='time'>08:55</var> HKT Resolved - This incident has been resolved by our system engineer team now. We are sincerely sorry for any inconvenience caused for affected customers.May <var data-var='date'>26</var>, <var data-var='time'>02:37</var> HKT Investigating - Dear Valued Customers, Please be informed that few customers may be facing an issue with one of our hypervisors and our engineer team are already working on it and we will keep you updated. We deeply apologize for all the inconveniences that have been caused to you and we appreciate your understanding in this.

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ARM Cloud Servers (Hong Kong region) connection issue

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Is LayerStack down?

LayerStack status is UP

Lastest published events

ARM Cloud Servers (Hong Kong region) connection issue

Cloud Servers Issue

Issue with some of HK Cloud Servers connectivity issue

LayerStack Services, Components and Regions

Recent LayerStack events

ARM Cloud Servers (Hong Kong region) connection issue

Cloud Servers Issue

Issue with some of HK Cloud Servers connectivity issue

Core network outage.

HK Cloud Server Network Outage

Urgent Hardware Maintenance for LA Cloud Servers

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5 monitors included!