May <var data-var='date'> 5</var>, <var data-var='time'>04:02</var> PDT Resolved - Our Engineering Team has investigated this issue, and we are seeing a restoration of performance across Lattice. We will be continuing to investigate the root cause behind the slow down. May <var data-var='date'> 5</var>, <var data-var='time'>02:45</var> PDT Investigating - Our Engineering Team is aware of degraded performance and long loading times for the login page, with some users experiencing long page load times for different areas in Lattice. We are investigating the issue.

Login and page loading issues

Apr <var data-var='date'>14</var>, <var data-var='time'>07:00</var> PDT Resolved - This incident has been resolved, users can now chat into Lattice and the FIN Bot will escalate to a live agent if needed. Apr <var data-var='date'>14</var>, <var data-var='time'>06:05</var> PDT Identified - The issue has been identified, users can chat in to Customer Care and they will go directly to a live agent for support. Apr <var data-var='date'>14</var>, <var data-var='time'>05:59</var> PDT Investigating - Our upstream provider, Intercom, is currently experiencing an issue that prevents our customers from reaching Customer Care via live chat. If you need immediate assistance, please email us at customercare@lattice.com.

Intercom Chat Bot down

Apr <var data-var='date'> 8</var>, <var data-var='time'>20:52</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'> 8</var>, <var data-var='time'>18:49</var> PDT Identified - The issue has been identified and a fix is being implemented.

Some admins may see errors on the Results of a Review Cycle.

Apr <var data-var='date'> 8</var>, <var data-var='time'>11:26</var> PDT Resolved - This issue has been resolved. Apr <var data-var='date'> 8</var>, <var data-var='time'>09:48</var> PDT Identified - Users may see a Something Went Wrong error when accessing Goals in Lattice. The issue has been identified, and a fix is being implemented.

Something Went Wrong errors on Goals pages

Mar <var data-var='date'>26</var>, <var data-var='time'>18:08</var> PDT Resolved - This incident has been resolved. Mar <var data-var='date'>26</var>, <var data-var='time'>15:49</var> PDT Identified - When viewing shared review packets, if a score has been calibrated, the manager rating reflects the calibrated rating. The issue has been identified and a fix is being implemented.

Shared review packets showing calibrated score

Mar <var data-var='date'>26</var>, <var data-var='time'>15:18</var> PDT Resolved - This incident has been resolved. Mar <var data-var='date'>26</var>, <var data-var='time'>13:48</var> PDT Identified - A solution has been identified and a fix is being implemented. Mar <var data-var='date'>26</var>, <var data-var='time'>13:35</var> PDT Investigating - We are experiencing an intermittent issue where the OpenAI model is not responding to requests, which is impacting the Lattice Agent. As a result, users may notice that the Agent occasionally does not respond to requests. We are currently investigating this issue.

AI Agent intermittently not responding to requests

Mar <var data-var='date'>25</var>, <var data-var='time'>19:26</var> PDT Resolved - This incident has been resolved. Mar <var data-var='date'>25</var>, <var data-var='time'>16:17</var> PDT Identified - Review packets are showing pre-calibrated scores, even when calibrated ratings are present. The issue has been identified and a fix is being implemented.

Review packets showing pre-calibrated scores

Mar <var data-var='date'>24</var>, <var data-var='time'>05:00</var> PDT Resolved - Users may have seen slowness or pages failing to load across the Lattice application between 8:00am and 8:05am ET. This incident has been mitigated and Lattice performance is back to normal. Our Engineering Team is investigating the root cause behind the slowdown.

Lattice Latency / Failure to load pages

Feb <var data-var='date'>25</var>, <var data-var='time'>19:30</var> PST Resolved - An issue with an upstream provider, AWS, caused an outage of the Lattice platform. We have confirmed the issue has been resolved from our upstream provider, and we are actively monitoring.

Issue with upstream provider

Feb <var data-var='date'>12</var>, <var data-var='time'>15:46</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'>12</var>, <var data-var='time'>14:10</var> PST Identified - The issue has been identified and a fix is being implemented. Feb <var data-var='date'>12</var>, <var data-var='time'>14:00</var> PST Investigating - We are currently investigating an issue that prevents admins from exporting PowerPoint slides from Engagement survey results.

Error when exporting Engagement PowerPoint slides

Feb <var data-var='date'> 2</var>, <var data-var='time'>14:29</var> PST Resolved - Courier is reporting that a fix has been implemented and the issue has been resolved, and we are seeing the Lattice application redirect emails successfully. Our Engineering Team will continue to monitor the effects of this downtime on our services. All Lattice product notifications that were delayed as a result of this incident have now been delivered. Some notifications may have been delayed by up to one day. Feb <var data-var='date'> 2</var>, <var data-var='time'>13:34</var> PST Investigating - Our upstream provider, Courier, is currently experiencing an issue which is affecting our ability to successfully redirect email links. This has also caused a delay to all Lattice product notifications sent via email, MS Teams, or Slack. Our Engineering Team are aware of this issue, and are actively investigating the effects of this downtime on our services.

Feb <var data-var='date'> 1</var>, <var data-var='time'>07:59</var> PST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'> 1</var>, <var data-var='time'>06:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>29</var>, <var data-var='time'>01:07</var> PST Scheduled - Scheduled maintenance will begin on Sunday, February 1st at 6:00AM Pacific Standard Time. Lattice will be unavailable for approximately 2 hours. Lattice will return to full functionality immediately after maintenance is completed.

Scheduled Maintenance

Jan <var data-var='date'> 9</var>, <var data-var='time'>13:43</var> PST Resolved - Our upstream provider, Intercom, is back online. Customers can now utilize live chat to reach out for support. Jan <var data-var='date'> 9</var>, <var data-var='time'>13:10</var> PST Monitoring - Intercom has implemented a fix and we are monitoring the results. Live chat should be available but if you have any issues, please email us at customercare@lattice.com. Jan <var data-var='date'> 9</var>, <var data-var='time'>12:10</var> PST Investigating - Our upstream provider, Intercom, is currently experiencing an issue that prevents our customers from reaching Customer Care via live chat. If you need immediate assistance, please email us at customercare@lattice.com.

Live Chat Interruption

Dec <var data-var='date'> 5</var>, <var data-var='time'>01:30</var> PST Resolved - Cloudflare is reporting that a fix has been implemented and the issue has been resolved, and we're seeing the Lattice application load successfully. Our Engineering Team will continue to monitor the effects of this downtime on our services. Dec <var data-var='date'> 5</var>, <var data-var='time'>01:16</var> PST Investigating - An issue with an upstream provider, Cloudflare, is causing an outage of the Lattice platform. Our Engineering Team are aware of this issue, and are actively investigating the effects of this downtime on our services.

Dec <var data-var='date'> 3</var>, <var data-var='time'>17:49</var> PST Resolved - This incident has been resolved. Dec <var data-var='date'> 3</var>, <var data-var='time'>17:04</var> PST Identified - Admins may run into an error when dowloading review packets in a cycle. We have identified the issue, and the team is investigating a fix.

Error when downloading review packets

Nov <var data-var='date'>18</var>, <var data-var='time'>07:06</var> PST Resolved - Notifications are now being re-sent for any notifications affected. Our Engineering Team have identified that this was caused by the outages with Cloudflare and our email service provider. Nov <var data-var='date'>18</var>, <var data-var='time'>06:24</var> PST Investigating - We're aware of delays in the sending of Lattice notifications via email, Teams, and Slack. Our Engineering Team are investigating the root cause behind these delays, and will be re-sending any delayed notifications.

Lattice notifications delayed

Oct <var data-var='date'>29</var>, <var data-var='time'>11:30</var> PDT Resolved - Between October 29 and November 3, MS Teams notifications were not sent to users. All new notifications are being sent out correctly as of now.

MS Teams Notifications Failed to Send

Oct <var data-var='date'>20</var>, <var data-var='time'>06:26</var> PDT Resolved - Full access to live chat with Customer Care has been restored. Our Engineering Team will be continuing to investigate the possible effects of the downtime on our services. Oct <var data-var='date'>20</var>, <var data-var='time'>03:11</var> PDT Monitoring - We're aware of AWS outages that are affecting many third party services. While Lattice isn't directly affected, some of our downstream providers are experiencing downtime, including our support platform for live chat. Our Engineering Team is actively investigating the effects of this downtime on our services. For immediate support, please email customercare@lattice.com.

Issue with downstream providers

Sep <var data-var='date'>23</var>, <var data-var='time'>13:25</var> PDT Resolved - This incident has been resolved. Lattice users can now generate CSV exports without issue. Sep <var data-var='date'>23</var>, <var data-var='time'>12:58</var> PDT Identified - Users attempting to generate CSV exports may encounter failures. The issue has been identified and a fix being implemented.

CSV exports not functioning as expected

Sep <var data-var='date'>18</var>, <var data-var='time'>20:52</var> PDT Resolved - This incident has been resolved. Lattice users can now successfully search for and connect Jira issues within the Jira Goals integration. Sep <var data-var='date'>18</var>, <var data-var='time'>13:49</var> PDT Identified - We have identified an issue with our Jira integration in the Goals product. Engineering has determined the root cause and is actively working on a solution.

Jira Integration with Goals Not Working

Sep <var data-var='date'>18</var>, <var data-var='time'>20:30</var> PDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>18</var>, <var data-var='time'>18:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>17</var>, <var data-var='time'>11:08</var> PDT Update - Scheduled maintenance will begin today at 6:00PM Pacific Daylight Time for approximately 2.5 hours. Lattice will be operational during this time, but users may experience slow response times. Lattice will return to full functionality after maintenance has been completed. Sep <var data-var='date'>17</var>, <var data-var='time'>11:06</var> PDT Update - We will be undergoing scheduled maintenance during this time. Sep <var data-var='date'>15</var>, <var data-var='time'>15:14</var> PDT Scheduled - Scheduled maintenance will begin today at 6:00PM Pacific Daylight Time for approximately 2.5 hours. Lattice will be operational during this time, but users may experience slow response times. Lattice will return to full functionality after maintenance has been completed.

Updating Databases

Sep <var data-var='date'> 9</var>, <var data-var='time'>12:28</var> PDT Resolved - We have received confirmation from Cloudflare that this incident is fully resolved. Sep <var data-var='date'> 9</var>, <var data-var='time'>12:09</var> PDT Monitoring - Error rates have returned to normal and Lattice performance is stable. We are continuing to monitor for confirmation from Cloudflare that the issue is fully resolved. Sep <var data-var='date'> 9</var>, <var data-var='time'>12:07</var> PDT Identified - A fix is being implemented by our upstream provider. We are continuing to monitor traffic and await further updates from our provider. Sep <var data-var='date'> 9</var>, <var data-var='time'>11:49</var> PDT Investigating - Our upstream provider, Cloudflare, is currently experiencing an issue which is affecting Lattice site performance and may result in Something Went Wrong errors across the site. We will resolve this incident once we have received confirmation the issue has been resolved from our upstream provider.

Sep <var data-var='date'> 8</var>, <var data-var='time'>08:06</var> PDT Resolved - This incident has been resolved. Lattice users can establish new Outlook calendar connections for 1:1 meetings, and pre-existing Outlook calendar connections are present and functional. Sep <var data-var='date'> 8</var>, <var data-var='time'>06:47</var> PDT Update - Lattice has restored the ability to establish new connections to an Outlook calendar for 1:1 meetings. Our team is continuing to work on restoring all previous Outlook calendar connections. Sep <var data-var='date'> 8</var>, <var data-var='time'>03:25</var> PDT Identified - The issue has been identified and a fix is being implemented. Sep <var data-var='date'> 8</var>, <var data-var='time'>02:09</var> PDT Investigating - Our Engineering Team are currently investigating an issue around the Outlook calendar integration.

Issues with the Outlook calendar integration

Aug <var data-var='date'>27</var>, <var data-var='time'>20:30</var> PDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>27</var>, <var data-var='time'>18:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>20</var>, <var data-var='time'>11:21</var> PDT Scheduled - Scheduled maintenance will begin Wednesday, August 27th at 9:00 PM Eastern Daylight Time for approximately 2.5 hours. Lattice will be operational during this time, but users may experience slow response times. Lattice will return to full functionality after maintenance has been completed.

Aug <var data-var='date'>14</var>, <var data-var='time'>14:38</var> PDT Resolved - A fix has been deployed and verified. Aug <var data-var='date'>14</var>, <var data-var='time'>12:28</var> PDT Identified - The issue has been identified, and a fix is currently being deployed. We will provide another update once the deployment is complete. Aug <var data-var='date'>14</var>, <var data-var='time'>12:09</var> PDT Update - We have identified that this issue is only impacting the Reviews product. Some UI elements (such as certain buttons and actions) may not function as expected, core functionality remains available. The team is investigating a fix. Aug <var data-var='date'>14</var>, <var data-var='time'>11:54</var> PDT Investigating - We are currently investigating an issue with our user interface. Some actions in the app may not be responsive during this time.

Is Lattice down?

Lattice status is UP

Lastest published events

Login and page loading issues

Intercom Chat Bot down

Some admins may see errors on the Results of a Review Cycle.

Lattice Services, Components and Regions

Recent Lattice events

Login and page loading issues

Intercom Chat Bot down

Some admins may see errors on the Results of a Review Cycle.

Something Went Wrong errors on Goals pages

Shared review packets showing calibrated score

AI Agent intermittently not responding to requests

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Is Lattice down?

Lattice status is UP

Lastest published events

Login and page loading issues

Intercom Chat Bot down

Some admins may see errors on the Results of a Review Cycle.

Lattice Services, Components and Regions

Recent Lattice events

Login and page loading issues

Intercom Chat Bot down

Some admins may see errors on the Results of a Review Cycle.

Something Went Wrong errors on Goals pages

Shared review packets showing calibrated score

AI Agent intermittently not responding to requests

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!