THIS IS A SCHEDULED EVENT Apr <var data-var='date'>15</var>, <var data-var='time'>00:00</var> UTC &nbsp;-&nbsp; Apr <var data-var='date'>17</var>, <var data-var='time'>00:00</var> UTCApr <var data-var='date'> 6</var>, <var data-var='time'>19:02</var> UTC Scheduled - Maintenance Objective: LastPass will perform a scheduled internal platform update What to Expect: No downtime is expected, and no user action is required. LastPass will remain available and fully functional during this window. Duration: April 15-16

Planned Maintenance – Internal Platform Update Part 2

Apr <var data-var='date'>10</var>, <var data-var='time'>08:18</var> UTC Investigating - We are aware of a recent change made in the latest Chrome browser version, which likely affects Edge functionality as well (based on Chromium). This change affected LastPass site launch and autofill capabilities. If you're experiencing problems with the extension, fully quitting and restarting your browser resolves the issue and allows you to continue using LastPass normally. If you haven't yet updated to browser version 147, we recommend holding off until further notice. Our team has identified a likely cause and is actively working on a fix. Once confirmed, we'll prepare a release and submit it to the browser stores. We'll post updates here as they become available.

Browser Extension Issue – Chrome and Edge Version 147

Apr <var data-var='date'> 9</var>, <var data-var='time'>00:00</var> UTC Completed - The scheduled maintenance has been completed.Apr <var data-var='date'> 7</var>, <var data-var='time'>00:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr <var data-var='date'> 6</var>, <var data-var='time'>19:01</var> UTC Scheduled - Maintenance Objective: LastPass will perform a scheduled internal platform update. What to Expect: No downtime is expected, and no user action is required. LastPass will remain available and fully functional during this window. Duration: April 7 - 8

Planned Maintenance – Internal Platform Update

Apr <var data-var='date'> 8</var>, <var data-var='time'>10:39</var> UTC Resolved - We have confirmed that the issue has been resolved with the latest Chrome extension version 4.152.1. Affected users are advised to upgrade to this version to ensure proper functionality. We will conduct an internal investigation of this issue to help prevent or minimize future recurrence.Apr <var data-var='date'> 8</var>, <var data-var='time'>08:10</var> UTC Identified - Our engineers have identified an issue where a subset of Business Chrome Extension users are being logged out frequently when the extension setting "Logout on browser close" is turned on via policy. A fix has been identified to mitigate the issue and we are actively working to implement this fix. We will provide another update shortly.

LastPass - Intermittent Logout Issues for Business Chrome Extension users with “logout on browser close” policy enabled

Apr <var data-var='date'> 7</var>, <var data-var='time'>08:30</var> UTC Completed - The scheduled maintenance has been completed.Apr <var data-var='date'> 7</var>, <var data-var='time'>07:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr <var data-var='date'> 1</var>, <var data-var='time'>14:44</var> UTC Scheduled - Maintenance Objective: LastPass will perform a scheduled database migration for the Dark Web Monitoring service, which powers the Security Dashboard. What to Expect: The Security Dashboard may be temporarily unavailable during the maintenance window. All other LastPass features will remain fully functional. Duration: Maintenance will begin at 07:30 UTC and is expected to last 1 hour.

Planned Maintenance - Dark Web Monitoring

Apr <var data-var='date'> 6</var>, <var data-var='time'>19:04</var> UTC Resolved - We have confirmed that the issue has been resolved.We will conduct an internal review of this issue to help prevent or minimize future recurrence.Apr <var data-var='date'> 1</var>, <var data-var='time'>17:16</var> UTC Update - We are continuing to monitor for any further issues.Apr <var data-var='date'> 1</var>, <var data-var='time'>00:25</var> UTC Update - We are continuing to monitor for any further issues.Mar <var data-var='date'>31</var>, <var data-var='time'>21:06</var> UTC Update - We are continuing to monitor for any further issues.Mar <var data-var='date'>31</var>, <var data-var='time'>18:38</var> UTC Update - We are continuing to monitor for any other issues.Mar <var data-var='date'>31</var>, <var data-var='time'>17:19</var> UTC Monitoring - A fix has been implemented to mitigate the issue. We are now monitoring the system to ensure continued stability.Mar <var data-var='date'>31</var>, <var data-var='time'>15:58</var> UTC Identified - Our engineers have identified the issue and are now actively working towards a resolution. In the meantime impacted users should ensure they are running the latest version of the browser extension, and try using a different browser if issues persist. We will provide another update shortly.Mar <var data-var='date'>31</var>, <var data-var='time'>15:30</var> UTC Investigating - We are actively investigating reports that some LastPass customers may be experiencing intermittent login issues. Our engineers are working to identify the issue and will provide another update shortly.

LastPass - Intermittent Login Issues

Mar <var data-var='date'>26</var>, <var data-var='time'>13:26</var> UTC Resolved - We have confirmed that the issue has been resolved.We will conduct an internal review of this issue to help prevent or minimize future recurrence.Mar <var data-var='date'>25</var>, <var data-var='time'>15:00</var> UTC Monitoring - We have deployed a fix to production and are continuing to monitor the issue.Mar <var data-var='date'>25</var>, <var data-var='time'>13:49</var> UTC Update - We are continuing to investigate this issue.Mar <var data-var='date'>25</var>, <var data-var='time'>13:15</var> UTC Investigating - We are investigating reports that some LastPass customers are experiencing login issues. Our engineering team is working to identify the cause and will provide an update soon.

LastPass - Login Issues

Mar <var data-var='date'>25</var>, <var data-var='time'>12:11</var> UTC Resolved - We have confirmed that the issue has been resolved.We will conduct an internal review of this issue to help prevent or minimize future recurrence.Mar <var data-var='date'>25</var>, <var data-var='time'>11:48</var> UTC Update - We are continuing to investigate this issue.Mar <var data-var='date'>25</var>, <var data-var='time'>11:27</var> UTC Investigating - We are actively investigating reports that some LastPass customers may be experiencing login issues and access to the vault and Admin console. Our engineers are working to identify the issue and will provide another update shortly.

LastPass - Login Issues and access to the Admin Console

Mar <var data-var='date'>24</var>, <var data-var='time'>13:19</var> UTC Resolved - We have confirmed that the issue has been resolved.We will conduct an internal review of this issue to help prevent or minimize future recurrence.Mar <var data-var='date'>24</var>, <var data-var='time'>13:00</var> UTC Investigating - We are actively investigating reports that <some|all> <PRODUCT(s)> customers may be experiencing issues <with|where> <short description of issue>. Our engineers are working to resolve the issue and will provide another update shortly.

Issues with LastPass Login and Vault Access

Feb <var data-var='date'>18</var>, <var data-var='time'>14:29</var> UTC Resolved - This incident has been resolved.Feb <var data-var='date'>18</var>, <var data-var='time'>03:21</var> UTC Update - We are continuing to investigate this issue.Feb <var data-var='date'>17</var>, <var data-var='time'>22:22</var> UTC Update - We are continuing to investigate this issue.Feb <var data-var='date'>17</var>, <var data-var='time'>21:09</var> UTC Investigating - We are aware of an issue where some customers are not receiving login verification emails required for verification. As a result, impacted users may be unable to complete the login process. If you are affected, please contact Support using the Request Help Logging in button from this article: https://support.lastpass.com/s/document-item?language=en_US&bundleId=lastpass&topicId=LastPass/having-trouble-logging-in-faq.html&_LANG=enus for assistance, and our team will help verify your identity and restore access. We will provide updates as the team continues the investigation.

Issues Delivering Login Verification Emails

Feb <var data-var='date'> 3</var>, <var data-var='time'>17:49</var> UTC Resolved - We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time. Affected users may need to log out and log back in. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.Feb <var data-var='date'> 3</var>, <var data-var='time'>16:24</var> UTC Monitoring - Our engineering team has identified the underlying issue and completed a rollback, which has mitigated the issue. Affected users may need to log out and log back in to resolve the issue. We will provide an additional update shortly.Feb <var data-var='date'> 3</var>, <var data-var='time'>16:01</var> UTC Investigating - We are actively investigating reports that some LastPass users may be experiencing issues launching saved sites from their vault. Access to Vaults is not affected. Engineers continue to troubleshoot the situation and we will update once resolved.

LastPass Vault - Launch from Vault Not Working

Oct <var data-var='date'>30</var>, <var data-var='time'>00:04</var> UTC Resolved - Systems are operational and the incident is resolvedOct <var data-var='date'>29</var>, <var data-var='time'>21:34</var> UTC Monitoring - Our third-party provider has applied fixes that are gradually resolving the issue. While many users are seeing improvements, some connectivity issues remain. We are actively monitoring the situation.Oct <var data-var='date'>29</var>, <var data-var='time'>20:01</var> UTC Update - LastPass engineers continue to work with the cloud provider to resolve the issue.Oct <var data-var='date'>29</var>, <var data-var='time'>17:44</var> UTC Identified - Our third party cloud provider has identified the issue and are now actively working towards a resolution. We will provide another update shortly.Oct <var data-var='date'>29</var>, <var data-var='time'>16:23</var> UTC Investigating - We’re currently experiencing service degradation on LastPass's marketing site due to an issue with our external cloud provider. Our team is actively working to resolve the issue and minimize the impact.

Degraded Performance on LastPass Marketing Website

Oct <var data-var='date'>22</var>, <var data-var='time'>09:00</var> UTC Completed - The scheduled maintenance has been completed.Oct <var data-var='date'>22</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct <var data-var='date'>21</var>, <var data-var='time'>14:07</var> UTC Scheduled - Maintenance Objective: LastPass will be executing a failover back to our main region following yesterdays outage from our cloud provider. What to expect: Users could potentially see latency when accessing LastPass during the period of when we failover to our main region as network flows are switched. Duration: Maintenance will begin at 8 AM UTC and should last for 1 hour approximately.

Scheduled Maintenance

Oct <var data-var='date'>21</var>, <var data-var='time'>09:42</var> UTC Resolved - Service degradation issue has been resolved. Vault access and login functionality, including for federated users, are now fully operational.Oct <var data-var='date'>21</var>, <var data-var='time'>09:19</var> UTC Update - We’re currently investigating an issue that may prevent some users from logging in. Our team is working to restore full access as quickly as possible.Oct <var data-var='date'>21</var>, <var data-var='time'>09:12</var> UTC Investigating - We’re currently experiencing system degradation. LastPass Vaults may take longer to load. Our team is actively working to resolve the problem and minimize impact.

LastPass - Service Degradation Notice

Oct <var data-var='date'>20</var>, <var data-var='time'>13:25</var> UTC Resolved - This incident has been resolved.Oct <var data-var='date'>20</var>, <var data-var='time'>11:12</var> UTC Update - All of our services are now running and operational. However, we are closely monitoring the situation, as some of our external providers who were also affected by this incident are still in the process of recovery.	 We’re keeping a close eye on our integrations to ensure continued stability and prevent further disruptions.Oct <var data-var='date'>20</var>, <var data-var='time'>10:41</var> UTC Monitoring - Most services have now been restored and are operational, including our phone lines. We continue to monitor the situation closely to ensure full stability.Oct <var data-var='date'>20</var>, <var data-var='time'>09:57</var> UTC Investigating - We’re currently experiencing service degradation due to an issue with our external cloud provider, this has also impacted our phone lines. For support, please reach out through our Support Center. Our team is actively working to resolve the issue and minimize the impact.

Temporary Service Disruption Due to External Cloud Provider Issue

Oct <var data-var='date'>18</var>, <var data-var='time'>12:00</var> UTC Completed - The scheduled maintenance has been completed.Oct <var data-var='date'>18</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep <var data-var='date'>26</var>, <var data-var='time'>12:23</var> UTC Scheduled - Maintenance Objective: LastPass will perform a Disaster Recovery exercise to validate the effectiveness of our Regional DR plan. What to expect: User could potentially see latency when accessing LastPass during the period of when we failover to Disaster Recovery region as network flows are switched between the different cloud regions. Duration: Disaster Recovery exercise and testing will be performed within the 5 hour maintenance window.

Planned Maintenance

Oct <var data-var='date'>15</var>, <var data-var='time'>13:52</var> UTC Resolved - We have confirmed that the issue has been resolved. We will conduct an internal review of this issue to help prevent or minimize future recurrence.Oct <var data-var='date'>15</var>, <var data-var='time'>13:21</var> UTC Update - We are continuing to work on a fix for this issue.Oct <var data-var='date'>15</var>, <var data-var='time'>13:20</var> UTC Identified - We are currently experiencing an issue that is preventing users from downloading invoices. Our engineering team is actively investigating the root cause and working to restore full functionality as quickly as possible.

Unable to download invoices

Oct <var data-var='date'> 8</var>, <var data-var='time'>13:41</var> UTC Resolved - We have confirmed that the issue has been resolved.We will conduct an internal review of this issue to help prevent or minimize future recurrence.Oct <var data-var='date'> 8</var>, <var data-var='time'>13:29</var> UTC Monitoring - Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.Oct <var data-var='date'> 8</var>, <var data-var='time'>13:24</var> UTC Identified - Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

LastPass - Issues Creating and Modifying Managed Service Provider Companies

Oct <var data-var='date'> 1</var>, <var data-var='time'>19:13</var> UTC Resolved - The issue has been mitigated and systems are now stable. We’ve marked this incident as resolved, but we will continue to monitor closely to ensure full recovery and prevent recurrence.Oct <var data-var='date'> 1</var>, <var data-var='time'>18:14</var> UTC Update - The email issue has been mitigated and all system-triggered emails will be sent over the next few hours. If you have not received the LastPass email that you expected to receive after 24 hours, please contact LastPass support at support.lastpass.com/s/contact-usOct <var data-var='date'> 1</var>, <var data-var='time'>17:46</var> UTC Monitoring - We've applied a fix and are seeing gradual recovery. The situation remains in a mitigated state, and we continue to actively monitor.Oct <var data-var='date'> 1</var>, <var data-var='time'>16:44</var> UTC Update - We're actively working with our vendor and have started the multi-step process to fix the issue.Oct <var data-var='date'> 1</var>, <var data-var='time'>16:07</var> UTC Update - We're actively working with our vendor and have started the multi-step process to fix the issue.Oct <var data-var='date'> 1</var>, <var data-var='time'>15:00</var> UTC Update - We're actively working with our vendor and have started the multi-step process to fix the issue.Oct <var data-var='date'> 1</var>, <var data-var='time'>14:06</var> UTC Update - We are continuing to work on a fix for this issue.Oct <var data-var='date'> 1</var>, <var data-var='time'>13:32</var> UTC Update - We are continuing to work on a fix for this issue.Oct <var data-var='date'> 1</var>, <var data-var='time'>12:50</var> UTC Identified - The issue has been identified and our team is actively working with the vendor to resolve the issue and restore normal email operations.Oct <var data-var='date'> 1</var>, <var data-var='time'>12:23</var> UTC Update - Our team is actively working with the vendor to resolve the issue and restore normal email operations as quickly as possible. We’ll continue to provide updates as more information becomes available.Oct <var data-var='date'> 1</var>, <var data-var='time'>12:02</var> UTC Investigating - We are actively investigating reports that emails are not being sent from our system and customers may be experiencing issues with various actions that typically trigger email notifications, including confirmations, alerts, and automated messages. This appears to be affecting all types of outbound emails. We’ve identified that the current issue with email delivery is related to our third-party email vendor. This is not connected to any LastPass product functionality or recent release. Our engineers are working to resolve the issue and will provide another update shortly.

Email Delivery Failure – System Outbound Block

Sep <var data-var='date'>25</var>, <var data-var='time'>10:30</var> UTC Resolved - Between 08:59 and 10:17 UTC today, we experienced an issue that temporarily prevented users from logging in. The problem was identified and mitigated, and normal login functionality has been fully restored. We sincerely apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue.

LastPass - Login Issue Resolved

Sep <var data-var='date'> 5</var>, <var data-var='time'>15:00</var> UTC Resolved - We have confirmed that the issue has been resolved.We will conduct an internal review of this issue to help prevent or minimize future recurrence and release an RCA in the following week.Aug <var data-var='date'>30</var>, <var data-var='time'>13:15</var> UTC Update - We will continue monitoring this issue through the weekend and release an RCA in the following week.Aug <var data-var='date'>29</var>, <var data-var='time'>23:35</var> UTC Monitoring - We have confirmed that the issue has been resolved in Chrome and are preparing the rollback of the release on all supported browser extensions. We will continue monitoring this issue through the weekend and release an RCA in the following week.Aug <var data-var='date'>29</var>, <var data-var='time'>22:09</var> UTC Identified - Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.Aug <var data-var='date'>29</var>, <var data-var='time'>21:16</var> UTC Investigating - We are actively investigating reports that some users are unexpectedly being logged out of the Chrome extension. Our engineers are working to identify the issue and will provide another update shortly.

LastPass - Users reporting being unexpectedly logged out

Jun <var data-var='date'>11</var>, <var data-var='time'>14:50</var> UTC Resolved - We have confirmed that the issue has been resolved.There was an error during an upgrade to an internal library that inadvertently impacted the federated user activation flow. We will conduct an internal review of this issue to help prevent or minimize future recurrence.Jun <var data-var='date'>11</var>, <var data-var='time'>14:43</var> UTC Monitoring - Our engineers have corrected the issue and we are confirming that all services are functional. We will continue to monitor the situation and will provide a final update shortly.Jun <var data-var='date'>11</var>, <var data-var='time'>14:36</var> UTC Identified - Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.Jun <var data-var='date'>11</var>, <var data-var='time'>14:22</var> UTC Investigating - We are actively investigating reports that some LastPass customers may be experiencing issues activating federated users. Our engineers are working to identify the issue and will provide another update shortly.

LastPass - Reported issues activating federated users

May <var data-var='date'>16</var>, <var data-var='time'>17:39</var> UTC Resolved - Today, a database query was executed that was intended to update billing information for a small subset of companies. Unfortunately, the query contained a logic error which inadvertently added incorrect billing information across a large portion of our customer base. This change had no effect on the core LastPass experience, functionality, or billing for our customers. We have since removed the incorrect billing information for all affected customers and will closely monitor the situation to ensure there is no recurrence. LastPass sincerely apologizes for any inconvenience this issue may have caused. We are closely examining our existing process for these types of requests and will be publishing the results of our root cause analysis when it is complete.May <var data-var='date'>16</var>, <var data-var='time'>16:55</var> UTC Monitoring - Our engineers have corrected the issue for the affected users, and we have confirmed that all services are functional. We will continue to monitor the situation and will provide a final update shortly.May <var data-var='date'>16</var>, <var data-var='time'>16:14</var> UTC Update - The issue has been identified, and we are currently applying the fix to the affected users. We will provide another update shortly.May <var data-var='date'>16</var>, <var data-var='time'>15:31</var> UTC Identified - We identified an issue with our billing system displaying the incorrect information for some accounts, however, this has not affected the vault integrity and we are currently working to resolve it. We will send out an update once this has been resolved

LastPass - Commerce System

May <var data-var='date'>13</var>, <var data-var='time'>12:14</var> UTC Completed - The scheduled maintenance has been completed.May <var data-var='date'>13</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.May <var data-var='date'>12</var>, <var data-var='time'>20:52</var> UTC Update - We will be undergoing scheduled maintenance during this time.May <var data-var='date'>12</var>, <var data-var='time'>20:50</var> UTC Update - We will be undergoing scheduled maintenance during this time.May <var data-var='date'>12</var>, <var data-var='time'>20:45</var> UTC Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, LastPass will be performing a scheduled update to prepare for the launch of our new Business offering (see below for the timeline). We are taking steps to minimize service interruptions and appreciate your understanding. Maintenance Objective: LastPass will perform a series of upgrades to support the availability of our new LastPass Business SKU. Once complete, this upgrade will restore the ability to purchase LastPass Business as well as support our new LastPass Business offerings. Time and Date: May 13, 2025 7:00 AM UTC to 1:00 PM UTC What to Expect: During this maintenance window, purchasing our Business offering will be temporarily unavailable. All other offerings will remain accessible and fully functional. Duration: All maintenance will be performed within the 5-hour maintenance window.

Planned Maintenance - Commerce System Update

May <var data-var='date'> 2</var>, <var data-var='time'>10:27</var> UTC Resolved - We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.May <var data-var='date'> 2</var>, <var data-var='time'>10:26</var> UTC Update - We are continuing to investigate this issue.May <var data-var='date'> 2</var>, <var data-var='time'>09:38</var> UTC Investigating - We have detected an issue affecting the ability for new customers to purchase our Premium and Families subscriptions. Existing customers are not affected. Our engineers are working to resolve the issue and will provide another update shortly.

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Lastest published events

Browser Extension Issue – Chrome and Edge Version 147

Planned Maintenance – Internal Platform Update

LastPass - Intermittent Logout Issues for Business Chrome Extension users with “logout on browser close” policy enabled

LastPass Services, Components and Regions

Recent LastPass events

Planned Maintenance – Internal Platform Update Part 2

Browser Extension Issue – Chrome and Edge Version 147

Planned Maintenance – Internal Platform Update

LastPass - Intermittent Logout Issues for Business Chrome Extension users with “logout on browser close” policy enabled

Planned Maintenance - Dark Web Monitoring

LastPass - Intermittent Login Issues

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Is LastPass down?

LastPass status is UP

Lastest published events

Browser Extension Issue – Chrome and Edge Version 147

Planned Maintenance – Internal Platform Update

LastPass - Intermittent Logout Issues for Business Chrome Extension users with “logout on browser close” policy enabled

LastPass Services, Components and Regions

Recent LastPass events

Planned Maintenance – Internal Platform Update Part 2

Browser Extension Issue – Chrome and Edge Version 147

Planned Maintenance – Internal Platform Update

LastPass - Intermittent Logout Issues for Business Chrome Extension users with “logout on browser close” policy enabled

Planned Maintenance - Dark Web Monitoring

LastPass - Intermittent Login Issues

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!