Aug <var data-var='date'>20</var>, <var data-var='time'>16:17</var> EDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>20</var>, <var data-var='time'>13:03</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>20</var>, <var data-var='time'>13:01</var> EDT Scheduled - LanSchool Air is currently undergoing scheduled maintenance. Services will be unavailable during this time. Thank you for your patience and we apologize for the inconvenience.

LanSchool Air - Americas Region - Scheduled Maintenance

Sep <var data-var='date'>25</var>, <var data-var='time'>15:45</var> EDT Resolved - This incident has been resolved. All systems are operational. Thank you for your patience. Sep <var data-var='date'>25</var>, <var data-var='time'>15:12</var> EDT Update - Our engineers continue to diligently work on a resolution to the issue. Thank you for your patience. Sep <var data-var='date'>25</var>, <var data-var='time'>14:21</var> EDT Investigating - Our engineers are investigating the performance of LanSchool Air in the Americas region. Customers may experience slow response times during login and the use of the product. Our team is working to identify and resolve the issue as quickly as possible. Please check back periodically at https://status.lanchool.com for additional information. We will provide an update soon.

Slow response times

Aug <var data-var='date'>21</var>, <var data-var='time'>21:44</var> EDT Resolved - Our engineering team successfully implemented a fix, and all systems are now operating normally. If you continue to experience any issues or have questions, please contact our LanSchool Support Team for assistance. Aug <var data-var='date'>21</var>, <var data-var='time'>19:42</var> EDT Monitoring - Our engineering team successfully implemented a fix, and we are monitoring the status of that change. Aug <var data-var='date'>21</var>, <var data-var='time'>17:55</var> EDT Identified - Our engineering team has identified the root cause of the intermittent connectivity issue between student devices and LanSchool Air. A fix is currently being implemented, and we will provide another update soon. Thank you for your continued patience. Aug <var data-var='date'>21</var>, <var data-var='time'>16:37</var> EDT Update - We are continuing to investigate this issue. Aug <var data-var='date'>21</var>, <var data-var='time'>16:25</var> EDT Investigating - We are currently investigating reports of intermittent connectivity between student devices and LanSchool Air. Our engineering team is actively working to identify the root cause and restore full service. We expect to have an update soon. Thank you for your patience and understanding.

Intermittent Connectivity Issue

Sep <var data-var='date'>30</var>, <var data-var='time'>13:31</var> EDT Resolved - This incident was resolved on 9/26, and all systems are operational. Thank you for your patience. Sep <var data-var='date'>27</var>, <var data-var='time'>11:37</var> EDT Update - After the system updates on 9/26, we are continuing to monitor the performance. Sep <var data-var='date'>26</var>, <var data-var='time'>09:49</var> EDT Monitoring - We have adjusted the system resources and are monitoring the results. Sep <var data-var='date'>25</var>, <var data-var='time'>16:19</var> EDT Update - Our engineers are diligently working on resolving the issue. We appreciate your patience and understanding. Sep <var data-var='date'>25</var>, <var data-var='time'>11:25</var> EDT Investigating - We are continuing to investigate reported performance degradation in the Americas Region Sep <var data-var='date'>24</var>, <var data-var='time'>16:11</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Thank you for your patience. Sep <var data-var='date'>24</var>, <var data-var='time'>15:12</var> EDT Update - We are continuing to investigate this issue. Sep <var data-var='date'>24</var>, <var data-var='time'>14:16</var> EDT Investigating - We are currently investigating the situation related to performance degredation in the Americas Region.

LanSchoolAir Degraded Performance: Americas Region

Sep <var data-var='date'>12</var>, <var data-var='time'>17:09</var> EDT Resolved - This incident has been resolved. All systems are operational. Thank you for your patience. Sep <var data-var='date'>12</var>, <var data-var='time'>16:01</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. If you continue to have issues, please log out and log back in to LanSchool Air. Sep <var data-var='date'>12</var>, <var data-var='time'>15:13</var> EDT Update - There continues to be an issue. Customers may be unable to login or access their classes. Our team is working to identify and resolve the issue as quickly as possible. Please check back periodically at https://status.lanschoolair.com for additional information. We will provide an update soon. Sep <var data-var='date'>12</var>, <var data-var='time'>14:21</var> EDT Investigating - There continues to be an issue. Customers may be unable to login or access their classes. Our team is working to identify and resolve the issue as quickly as possible. Please check back periodically at https://status.lanchoolair.com for additional information. We will provide an update soon. Sep <var data-var='date'>12</var>, <var data-var='time'>14:03</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. If you continue to have issues, please log out and log back in to LanSchool Air. Sep <var data-var='date'>12</var>, <var data-var='time'>13:47</var> EDT Update - Our engineers continue to diligently work on a resolution to the issue. Thank you for your patience. Sep <var data-var='date'>12</var>, <var data-var='time'>13:02</var> EDT Investigating - Our engineers have identified an issue with the performance of LanSchool Air in the Americas region. Customers may be unable to login or access their classes. Our team is working to identify and resolve the issue as quickly as possible. Please check back periodically at https://status.lanchool.com for additional information. We will provide an update soon.

LanSchool Air Outage: Americas Region

Mar <var data-var='date'>12</var>, <var data-var='time'>11:36</var> EDT Resolved - This incident has been resolved. Mar <var data-var='date'>12</var>, <var data-var='time'>11:35</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>12</var>, <var data-var='time'>11:30</var> EDT Update - We are continuing to investigate this issue. Mar <var data-var='date'>12</var>, <var data-var='time'>10:26</var> EDT Investigating - Our engineers have identified an issue with the performance of LanSchool Air services in the Americas Region. Some customers may be unable to login or access their classes. We will update you soon.

LanSchool Air Outage in Americas Region

Jan <var data-var='date'>11</var>, <var data-var='time'>19:57</var> EST Resolved - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>11</var>, <var data-var='time'>16:50</var> EST Identified - We have identified the fix and will be applying it as soon as possible. Thank you for your patience. Jan <var data-var='date'>11</var>, <var data-var='time'>10:42</var> EST Update - We are aware of an issue causing class rosters imported from Clever to not appear for some customers. Our engineers are working on a solution and we will post another update soon. Thank you for your patience and we apologize for the inconvenience this has caused. Jan <var data-var='date'>11</var>, <var data-var='time'>10:39</var> EST Investigating - We are aware of an issue affecting Clever rostering and will post an update shortly.

Clever rostering

Aug <var data-var='date'> 1</var>, <var data-var='time'>15:46</var> EDT Resolved - This incident has been resolved. Aug <var data-var='date'> 1</var>, <var data-var='time'>09:45</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'> 1</var>, <var data-var='time'>09:34</var> EDT Investigating - We are currently investigating this issue.

Login issue 8-1-2023

Mar <var data-var='date'> 1</var>, <var data-var='time'>15:01</var> EST Resolved - LanSchool Air services have been restored and we will continue to monitor the situation. Thank you for your patience and we apologize for the inconvenience. Mar <var data-var='date'> 1</var>, <var data-var='time'>15:00</var> EST Update - We are continuing to investigate this issue. Mar <var data-var='date'> 1</var>, <var data-var='time'>14:10</var> EST Investigating - Our engineers have identified an issue with the performance of LanSchool Air services in the Americas Region. Some customers may be unable to login or access their classes. We will update you soon.

LanSchool Air - Americas Region - Service Unavailable

Jan <var data-var='date'> 4</var>, <var data-var='time'>21:00</var> EST Resolved - Identified: Our engineers have identified an issue with the performance of LanSchool Air services in the Americas Region. Some customers may be unable to login or access their classes. We will update you soon. Resolved: LanSchool Air services have been restored and we will continue to monitor the situation. Thank you for your patience and we apologize for the inconvenience.

Nov <var data-var='date'>14</var>, <var data-var='time'>19:17</var> EST Resolved - This incident has been resolved. Nov <var data-var='date'>14</var>, <var data-var='time'>16:08</var> EST Monitoring - LanSchool Air services have been restored and we will continue to monitor the situation. Thank you for your patience and we apologize for the inconvenience. Nov <var data-var='date'>14</var>, <var data-var='time'>13:32</var> EST Investigating - Some LanSchool Air customers may be experiencing a problem with classes not appearing. We are aware of the issue and we’re working on it. We will update you soon.

LanSchool Air - Americas Region

Apr <var data-var='date'>26</var>, <var data-var='time'>11:57</var> EDT Resolved - Lanschool Air Premier is back online. Our team will continue to monitor it. Thank you for your patience Apr <var data-var='date'>26</var>, <var data-var='time'>11:04</var> EDT Update - We are continuing to investigate this issue. Apr <var data-var='date'>26</var>, <var data-var='time'>11:04</var> EDT Investigating - Some LanSchool Air customers using the "Premier" instance may be experiencing a problem accessing classes. We are aware of the issue and we’re working on it. We will update you soon. Customers in the Americas, EMEA, and APAC regions are unaffected at this time.

Lanschool Air - Premier Partial Outage

Apr <var data-var='date'>20</var>, <var data-var='time'>11:02</var> EDT Resolved - The LanSchool.com website is back online. Our team will continue to monitor it. Thank you for your patience. Apr <var data-var='date'>20</var>, <var data-var='time'>10:11</var> EDT Investigating - The LanSchool general website is currently unavailable. LanSchool Air services are still online and users can login by going to https://lanschoolair.lenovosoftware.com. For additional assistance, please contact our Support Team at helpdesk.lanschoolair.com.

LanSchool.com Website Unavailable

Dec <var data-var='date'>15</var>, <var data-var='time'>11:22</var> EST Resolved - The issue has been resolved and the Share Screen feature should be available now. We will continue to monitor the situation and provide updates if this changes. Dec <var data-var='date'>15</var>, <var data-var='time'>11:09</var> EST Update - We are continuing to work on a fix for this issue. Dec <var data-var='date'>15</var>, <var data-var='time'>11:08</var> EST Identified - We have identified an outage with a 3rd party vendor that is impacting our Share Screen feature. We will continue to monitor the situation and will provide updates as they become available.

LanSchool Air Share Screen currently unavailable

Oct <var data-var='date'>26</var>, <var data-var='time'>13:16</var> EDT Resolved - A fix has been applied and the incident is now resolved. If you continue to experience any issues, please <a href="https://helpdesk.lanschoolair.com">contact our Support Team</a> Oct <var data-var='date'>26</var>, <var data-var='time'>13:03</var> EDT Update - A fix is being applied to address connectivity issues for customers using IP Access Filtering in LanSchool Air. Some users may experience a brief disruption in service today between 1:00 PM EDT and 1:05 PM EDT. Oct <var data-var='date'>26</var>, <var data-var='time'>09:46</var> EDT Identified - We are aware of an issue with IP Access Filtering causing student devices to fail to connect even when on a permitted network. Devices outside of a permitted network will continue to remain blocked. Customers without IP Access Filtering enabled will continue to operate normally. Our engineers have a fix prepared and are working to get it deployed quickly. Thank you for your patience and we apologize for the inconvenience this has caused.

LanSchool Air - IP Access Filtering

May <var data-var='date'> 8</var>, <var data-var='time'>01:58</var> EDT Resolved - This incident has been resolved. May <var data-var='date'> 8</var>, <var data-var='time'>00:11</var> EDT Update - We are continuing to monitor for any further issues. May <var data-var='date'> 7</var>, <var data-var='time'>23:56</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 7</var>, <var data-var='time'>22:44</var> EDT Identified - LanSchool Air is unavailable for customers in North and South America. We are working to restore service as quickly as possible. We apologize for the inconvenience this has caused

LSA Prod - Major Service Disruption

May <var data-var='date'> 6</var>, <var data-var='time'>02:05</var> EDT Resolved - This incident has been resolved. May <var data-var='date'> 6</var>, <var data-var='time'>02:04</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 6</var>, <var data-var='time'>01:24</var> EDT Identified - LanSchool Air is unavailable for customers in North and South America. We are working to restore service as quickly as possible. We apologize for the inconvenience this has caused.

Apr <var data-var='date'>15</var>, <var data-var='time'>18:14</var> EDT Resolved - This incident has been resolved. If you see additional issues or need any assistance, please contact support through our Help Center at <a href="https://helpdesk.lanschoolair.com">helpdesk.lanschoolair.com</a> Apr <var data-var='date'>15</var>, <var data-var='time'>17:24</var> EDT Monitoring - LanSchool Air services have been recovered and users should be able to login. We will continue to monitor for further issues. We apologize for the disruption that this has caused. Apr <var data-var='date'>15</var>, <var data-var='time'>16:51</var> EDT Investigating - We are investigating an issue preventing users from logging in to LanSchool Air. Thank you for your patience as we work to resolve this issue as soon as possible.

LanSchool Air - Login Issues

Feb <var data-var='date'>26</var>, <var data-var='time'>12:23</var> EST Resolved - A fix has been applied and services are back online. We apologize for the disruption this has caused. Feb <var data-var='date'>26</var>, <var data-var='time'>10:33</var> EST Investigating - Services are operational for US and EMEA customers. However, we are currently investigating an issue preventing users from logging in to LanSchool Air Premier. Thank you for your patience.

LanSchool Air Premier - Login Problem

Feb <var data-var='date'>25</var>, <var data-var='time'>17:29</var> EST Resolved - An updated LanSchool Air for Windows agent has been released. All student devices running Windows will need to be updated to the latest version of LanSchool Air manually or through a software deployment tool. Please see <a href="https://helpdesk.lanschoolair.com/portal/en/kb/articles/support-notice-2021-02-25">this support page</a> for more details. If you see additional issues or need any assistance, please contact support through our Help Center at <a href="https://helpdesk.lanschoolair.com">helpdesk.lanschoolair.com</a> Feb <var data-var='date'>25</var>, <var data-var='time'>12:43</var> EST Identified - The issue has been identified and is affecting student devices with the LanSchool Air for Windows agent installed. A fix is being developed. We will provide updates here as we have them. Feb <var data-var='date'>25</var>, <var data-var='time'>09:38</var> EST Investigating - We are currently investigating an issue causing Windows students to appear as offline and client installations to fail. Thank you for your patience as we work quickly to resolve this issue. We apologize for the disruption that this causes.

LanSchool Air - Major Outage

Feb <var data-var='date'> 8</var>, <var data-var='time'>16:59</var> EST Resolved - We have resolved the issue and classes imported from Clever should now be available for all customers. If you see additional issues, please contact Support through our Help Center at helpdesk.lanschoolair.com. Feb <var data-var='date'> 8</var>, <var data-var='time'>12:43</var> EST Monitoring - Some customers have reported issues with Clever classes not appearing in LanSchool Air. A fix has been put in place and we will continue to monitor the results. We apologize for the disruption this has caused. If your teachers are still not seeing classes imported from Clever, the Site Admin may need to initiate a manual resync from LanSchool Air > Settings > Setup. If you see additional issues, please contact support through our Help Center at helpdesk.lanschoolair.com.

LanSchool Air - Clever Sync Issues

Feb <var data-var='date'> 4</var>, <var data-var='time'>16:44</var> EST Resolved - This incident has been resolved. Feb <var data-var='date'> 4</var>, <var data-var='time'>15:37</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'> 4</var>, <var data-var='time'>13:51</var> EST Investigating - We are experiencing degraded performance on Lanschool-Premier and are working to resolve the issue

Degraded

Feb <var data-var='date'> 2</var>, <var data-var='time'>15:35</var> EST Resolved - This incident has been resolved. Feb <var data-var='date'> 1</var>, <var data-var='time'>16:12</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'> 1</var>, <var data-var='time'>16:11</var> EST Update - The issue with degraded performance has been resolved. We are continuing to monitor the situation. Feb <var data-var='date'> 1</var>, <var data-var='time'>15:26</var> EST Investigating - We are experiencing degraded performance on Lanschool-Premier and are working to resolve the issue.

Service Disruption

Dec <var data-var='date'> 2</var>, <var data-var='time'>16:16</var> EST Resolved - This incident has been resolved. Dec <var data-var='date'> 2</var>, <var data-var='time'>13:14</var> EST Investigating - We are currently investigating an issue causing some customers to experience slow login times and missing classes. Thank you for your patience as we work to resolve this issue as quickly as possible.

Nov <var data-var='date'>20</var>, <var data-var='time'>12:24</var> EST Resolved - This incident has been resolved. Nov <var data-var='date'>20</var>, <var data-var='time'>11:49</var> EST Update - We are currently investigating an issue causing some student devices to appear as offline. Thank you for your patience as we work to resolve these issues as quickly as possible. Nov <var data-var='date'>20</var>, <var data-var='time'>11:48</var> EST Investigating - We are currently investigating an issue that is impacting system performance.

Is LanSchool Air down?

LanSchool Air status is UP

Lastest published events

LanSchool Air - Americas Region - Scheduled Maintenance

Slow response times

Intermittent Connectivity Issue

LanSchool Air Services, Components and Regions

Recent LanSchool Air events

LanSchool Air - Americas Region - Scheduled Maintenance

Slow response times

Intermittent Connectivity Issue

LanSchoolAir Degraded Performance: Americas Region

LanSchool Air Outage: Americas Region

LanSchool Air Outage in Americas Region