May <var data-var='date'> 1</var>, <var data-var='time'>00:50</var> CDT Resolved - This incident has been resolved. May <var data-var='date'> 1</var>, <var data-var='time'>00:50</var> CDT Update - We are continuing to investigate this issue. Apr <var data-var='date'>30</var>, <var data-var='time'>23:47</var> CDT Update - We are continuing to investigate this issue. Apr <var data-var='date'>30</var>, <var data-var='time'>23:46</var> CDT Investigating - We are currently investigating this issue.

Issue loading products in Publisher

Apr <var data-var='date'>24</var>, <var data-var='time'>11:49</var> CDT Resolved - This incident has been resolved. Apr <var data-var='date'>23</var>, <var data-var='time'>21:45</var> CDT Monitoring - A fix has been implemented and we are monitoring results. Apr <var data-var='date'>22</var>, <var data-var='time'>08:48</var> CDT Investigating - We’re currently experiencing some issues with the platform impacting the accuracy of the reflected page counts in the list view on the Publish platform. This is not affecting any live pages, hold tight as we address the problem. Thanks for your patience.

Publish List View

Apr <var data-var='date'>22</var>, <var data-var='time'>11:43</var> CDT Resolved - This incident has been resolved. Apr <var data-var='date'>22</var>, <var data-var='time'>11:43</var> CDT Update - The impacted products have been removed from the platform for reprocessing. Apr <var data-var='date'>22</var>, <var data-var='time'>10:40</var> CDT Investigating - We have identified an issue that is resulting in missing data on a subset of products. We are actively investigating the cause and working to remove these products from the platform until they can be re-processed.

Products with Incomplete Data

Dec <var data-var='date'>19</var>, <var data-var='time'>14:13</var> CST Resolved - This incident has been resolved. Dec <var data-var='date'>19</var>, <var data-var='time'>14:09</var> CST Update - We are continuing to monitor for any further issues. Dec <var data-var='date'>19</var>, <var data-var='time'>12:53</var> CST Update - We are seeing some improvements as some users are able to login. The response times are slow and not entirely predictable at this time. We will send an additional update in 30 minutes. Dec <var data-var='date'>19</var>, <var data-var='time'>12:22</var> CST Monitoring - Some users may be experiencing trouble when logging in to the Label Insight platform. We have identified this incident as a result of an outage by our authentication provider. We will send an additional update in 30 minutes.

Trouble registering and logging in

Jul <var data-var='date'>19</var>, <var data-var='time'>14:27</var> CDT Resolved - The incident has been resolved. Jul <var data-var='date'>19</var>, <var data-var='time'>13:32</var> CDT Identified - The SmartLabel Preview functionality in the Publish platform is currently down after pushing some changes to production.

Preview Down

Jul <var data-var='date'>15</var>, <var data-var='time'>11:06</var> CDT Resolved - The issue has now been resolved. Products are now appearing in the Publish platform again. Jul <var data-var='date'>15</var>, <var data-var='time'>11:00</var> CDT Investigating - We are currently investigating an issue where products are not appearing in the Publish platform.

Products are not appearing in the Publish platform

Jan <var data-var='date'>15</var>, <var data-var='time'>13:30</var> CST Resolved - Users of the platform experienced a spinning image that did not go away, a pop-up message indicating an error had occurred, or had limited functionality.

Trouble logging in

Nov <var data-var='date'>28</var>, <var data-var='time'>14:13</var> CST Resolved - This incident has been resolved. Nov <var data-var='date'>28</var>, <var data-var='time'>12:47</var> CST Monitoring - Our authentication provider has resolved the issue and platform logins are now operational. We are monitoring to ensure no further degradation. Nov <var data-var='date'>28</var>, <var data-var='time'>11:03</var> CST Identified - We're experiencing an outage that prevents users from logging in to the platform. Currently logged-in users are not impacted. Our authentication provider has identified the issue and is working on a fix.

User Login Outage

Oct <var data-var='date'>29</var>, <var data-var='time'>16:20</var> CDT Resolved - Full login functionality has been restored. Oct <var data-var='date'>29</var>, <var data-var='time'>16:03</var> CDT Identified - We're experiencing an elevated level of login errors to the Label Insight app portal. Please navigate to https://app.labelinsight.com/onboard to login if you experience the issue. We are currently deploying a fix for the issue.

Elevated App Login Errors

Oct <var data-var='date'>17</var>, <var data-var='time'>16:53</var> CDT Resolved - This incident has been resolved. Oct <var data-var='date'>17</var>, <var data-var='time'>16:32</var> CDT Monitoring - The Publisher platform is now operational but remains at an elevated risk for error. We are continuing to monitor for any regression. Oct <var data-var='date'>17</var>, <var data-var='time'>16:16</var> CDT Investigating - We're experiencing an elevated level of errors within the Publisher platform due to an outage of our underlying provider. We are currently looking into the issue.

Elevated Publisher Platform Errors

Oct <var data-var='date'> 1</var>, <var data-var='time'>14:42</var> CDT Resolved - The incident has been resolved. Oct <var data-var='date'> 1</var>, <var data-var='time'>13:13</var> CDT Monitoring - A fix for the login issue has been implemented and we are monitoring the results. Oct <var data-var='date'> 1</var>, <var data-var='time'>12:18</var> CDT Identified - We're experiencing login errors for users of Capture and Explore that attempt to re-login through a previously-open browser tab. As a workaround, please open a new tab and login through https://app.labelinsight.com until the issue is resolved.

Elevated Login Errors

Mar <var data-var='date'>20</var>, <var data-var='time'>11:52</var> CDT Resolved - We are seeing no further abnormal error rates accessing our applications. We appreciate your patience during this incident. Mar <var data-var='date'>20</var>, <var data-var='time'>10:40</var> CDT Identified - We are seeing elevated error rates from our underlying Amazon S3 platform. We will continue observing and will notify as updates become available. Mar <var data-var='date'>20</var>, <var data-var='time'>10:36</var> CDT Investigating - We are experiencing an elevated level of errors on our applications. We are currently investigating.

Platform applications intermittent outage

Sep <var data-var='date'>14</var>, <var data-var='time'>15:16</var> CDT Resolved - Between 1:44pm CST and 2:38PM CST, we identified intermittent elevated errors of the Label Insight platform and SmartLabel Landing pages. This was caused by an outage of the Amazon S3 platform which has been resolved. Sep <var data-var='date'>14</var>, <var data-var='time'>14:59</var> CDT Identified - We are now seeing recovery in the throttle error rates of our platform associated with throttle error rates of the underlying Amazon S3 platform. Sep <var data-var='date'>14</var>, <var data-var='time'>14:41</var> CDT Investigating - We're experiencing an elevated level of application and image retrieval errors related to our underlying storage platform. We are currently looking into the issue.

Elevated Application and Image Retrieval Errors

Aug <var data-var='date'> 6</var>, <var data-var='time'>16:00</var> CDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 4</var>, <var data-var='time'>16:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 4</var>, <var data-var='time'>14:38</var> CDT Scheduled - The Label Insight platform (Onboard, Verify, Explore) will be upgraded to a new user administration and identity management solution that will provide our customers with a more fully supported authentication framework. This maintenance will not impact the Enterprise APIs or SmartLabel Landing pages. During the maintenance period, new users will be unable to register for the Label Insight platform. We will notify you when the migration is complete and you will simply need to enter a new password prior to logging in.

Label Insight Application User Registrations Disabled

Jun <var data-var='date'>21</var>, <var data-var='time'>11:17</var> CDT Resolved - All production services are now stable on the Label Insight platform. Thanks for your patience Jun <var data-var='date'>21</var>, <var data-var='time'>11:01</var> CDT Monitoring - Our monitoring has shown degraded performance of the Label Insight platform this morning. Response times may be slower than expected. We are currently in recovery mode and will continue to monitor the situation.

Label Insight Platform Response Times

Jun <var data-var='date'> 9</var>, <var data-var='time'>11:45</var> CDT Resolved - All Smartlabel Landing pages are back online. Jun <var data-var='date'> 9</var>, <var data-var='time'>11:34</var> CDT Monitoring - Smartlabel Landing pages are starting to come back online now. We will continue to monitor the situation. Jun <var data-var='date'> 9</var>, <var data-var='time'>11:34</var> CDT Identified - We are experiencing a degraded performance of all SmartLabel Landing pages right now. We have identified the issue and are currently resolving it.

Smartlabel Landing Pages Degraded Performance

Apr <var data-var='date'>17</var>, <var data-var='time'>10:18</var> CDT Resolved - The SmartLabel API and Landing Pages have fully recovered. The errors were caused by a database issue preventing the API service from retrieving products. Apr <var data-var='date'>17</var>, <var data-var='time'>09:45</var> CDT Identified - We're experiencing an elevated level of API errors and are currently looking into the issue.

Elevated SmartLabel API Errors

Feb <var data-var='date'>28</var>, <var data-var='time'>19:21</var> CST Resolved - Everything is back to normal. Thank you for your patience. Feb <var data-var='date'>28</var>, <var data-var='time'>15:28</var> CST Monitoring - We are starting to see systems recover. Image are working now however our webservers have residual effects of the outage. We will continue to monitor the situation and will update you when we know more. Feb <var data-var='date'>28</var>, <var data-var='time'>13:29</var> CST Update - Amazon AWS is still experiencing an outage and we are tracking its resolution. We are aware of the following impacts to the platform:  Label Insight: Application will fail to load for new users and some existing users. Images will fail to load. SmartLabel: Some pages will fail to load, and all images will fail to load Enterprise API: Links to images will fail to load Feb <var data-var='date'>28</var>, <var data-var='time'>13:15</var> CST Update - Amazon AWS is still experiencing an outage and we are tracking its resolution. We are aware of the following impacts to the platform:  Label Insight: Application will fail to load for new users and some existing users. Images will fail to load. SmartLabel: Images will fail to load Enterprise API: Links to images will fail to load Feb <var data-var='date'>28</var>, <var data-var='time'>12:06</var> CST Investigating - We are currently experiencing issues with all our services caused by underlying AWS issues. We are investigating and will keep you updated as we know more.

AWS Outage

Dec <var data-var='date'>19</var>, <var data-var='time'>17:52</var> CST Resolved - Between 5:03PM and 5:52PM CT, we experienced a period of increased latency of the onboarding and verification portals in the Label Insight application that could have resulted in timeouts. The problem has been resolved.

Increased Label Insight application latency

Dec <var data-var='date'>17</var>, <var data-var='time'>18:00</var> CST Completed - The scheduled maintenance has been completed. Dec <var data-var='date'>17</var>, <var data-var='time'>14:00</var> CST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>17</var>, <var data-var='time'>11:19</var> CST Scheduled - We will be upgrading our database to support new features coming in early 2017.   These enhanced changes also help provided better backup and disaster recovery for all our key systems.

Database Upgrade

Nov <var data-var='date'> 8</var>, <var data-var='time'>22:02</var> CST Completed - The scheduled maintenance has been completed. Nov <var data-var='date'> 8</var>, <var data-var='time'>19:01</var> CST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'> 8</var>, <var data-var='time'>14:52</var> CST Scheduled - This maintenance is not expected to cause any downtime.

Database Maintenance

Nov <var data-var='date'> 8</var>, <var data-var='time'>15:55</var> CST Resolved - There was a 7 minute outage on 11/8/16 from 02:28:33PM to 02:35:33PM. It recovered automatically.

Is Label Insight down?

Label Insight status is UP

Lastest published events

Issue loading products in Publisher

Publish List View

Products with Incomplete Data

Label Insight Services, Components and Regions

Recent Label Insight events

Issue loading products in Publisher

Publish List View

Products with Incomplete Data

Trouble registering and logging in

Preview Down

Products are not appearing in the Publish platform