Dec <var data-var='date'> 5</var>, <var data-var='time'>05:12</var> CET Completed - The scheduled maintenance has been completed.Dec <var data-var='date'> 5</var>, <var data-var='time'>03:30</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec <var data-var='date'> 4</var>, <var data-var='time'>19:37</var> CET Scheduled - Urgent maintenance on router fsn1-dc18-ex9k2, fsn1-dc18-ex9k1, fsn1-dc17-ex9k2, fsn1-dc17-ex9k1, fsn1-dc16-ex9k2, fsn1-dc16-ex9k1. We have scheduled a two hour window for this maintenance, however we do not expect it to take longer than 20 minutes.

Router Maintenance

Dec <var data-var='date'> 4</var>, <var data-var='time'>20:57</var> CET Resolved - This incident has been resolved.Dec <var data-var='date'> 4</var>, <var data-var='time'>20:56</var> CET Update - We are continuing to investigate this issue.Dec <var data-var='date'> 4</var>, <var data-var='time'>19:28</var> CET Update - All systems operational with the exception of our Callback Service (Webhooks)Dec <var data-var='date'> 2</var>, <var data-var='time'>16:05</var> CET Investigating - We are currently investigation a major connectivity issue with out datacenter. We will keep you posted.

Callback Service Outage

Oct <var data-var='date'>28</var>, <var data-var='time'>11:43</var> CET Resolved - The networking issue was ISP-related, and has been resolved.Oct <var data-var='date'>28</var>, <var data-var='time'>02:23</var> CET Investigating - We are experiencing some strange network flapping with our main datacenter. All hands are on deck, and we hope to get this resolved shortly. Please bear with us.

Networking Issue

Jan <var data-var='date'> 6</var>, <var data-var='time'>11:03</var> CET Resolved - Fresh HTTPS load balancers have been deployed and everything is back to normal.Jan <var data-var='date'> 5</var>, <var data-var='time'>20:25</var> CET Update - We are shipping and deploying further load balancers now.Jan <var data-var='date'> 5</var>, <var data-var='time'>11:20</var> CET Investigating - Currently the API is subjected to an ongoing DDoS attack, which is causing delayed response times on our SSL/TLS load balancers. Our engineers are looking for a solution.

DDoS ongoing

Nov <var data-var='date'> 9</var>, <var data-var='time'>16:00</var> CET Completed - The scheduled maintenance has been completed.Nov <var data-var='date'> 9</var>, <var data-var='time'>08:01</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov <var data-var='date'> 5</var>, <var data-var='time'>14:17</var> CET Scheduled - We will be undergoing a maintenance to perform needed upgrades on our server hardware, to provide increases performance. Since we will be upgrading our server firmware and hardware, there will be intermittent connectivity issues, leading to reduced availability of the service. We will minimize the effects to keep image optimization running without interruptions. Some tasks will require a short downtime. Those will be individually announced before they happen. Due to device restarts, connectivity may be reduced. Note that maintenance will span three working days in total and end on Wednesday evening.

Server maintenance

Nov <var data-var='date'> 9</var>, <var data-var='time'>00:17</var> CET Completed - The scheduled maintenance has been completed.Nov <var data-var='date'> 8</var>, <var data-var='time'>22:53</var> CET Update - We are having issues with our uplinks from the rack. Service technicians from our provider are on route. Sadly this means, our racks are currently offline. More updates soon.Nov <var data-var='date'> 8</var>, <var data-var='time'>16:16</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov <var data-var='date'> 8</var>, <var data-var='time'>16:10</var> CET Scheduled - Due to some additional tasks we will be continuing to work on our network infrastructure.

Network maintenance

Nov <var data-var='date'> 8</var>, <var data-var='time'>16:00</var> CET Completed - The scheduled maintenance has been completed.Nov <var data-var='date'> 8</var>, <var data-var='time'>15:04</var> CET Update - We will be restarting some of our network switches within the next hour. This may cause unavailability of the API and web interface services.Nov <var data-var='date'> 8</var>, <var data-var='time'>08:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov <var data-var='date'> 5</var>, <var data-var='time'>14:17</var> CET Scheduled - We will be undergoing a maintenance to perform needed upgrades on our server hardware, to provide increases performance. Since we will be upgrading our server firmware and hardware, there will be intermittent connectivity issues, leading to reduced availability of the service. We will minimize the effects to keep image optimization running without interruptions. Some tasks will require a short downtime. Those will be individually announced before they happen. Due to device restarts, connectivity may be reduced. Note that maintenance will span three working days in total and end on Wednesday evening.

Nov <var data-var='date'> 7</var>, <var data-var='time'>16:00</var> CET Completed - The scheduled maintenance has been completed.Nov <var data-var='date'> 7</var>, <var data-var='time'>08:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov <var data-var='date'> 5</var>, <var data-var='time'>14:15</var> CET Scheduled - We will be undergoing a maintenance to perform needed upgrades on our internal network hardware, to provide increases performance. Since we will be upgrading our switches and network gateway infrastructure, there will be intermittent connectivity issues, leading to reduced availability of the service. We will minimize the effects to keep image optimization running without interruptions. Some tasks will require a short downtime. Those will be individually announced before they happen. Due to device restarts, connectivity may be reduced. Note that maintenance will span three working days in total and end on Wednesday evening.

Network Infrastructure Maintenance

Nov <var data-var='date'> 5</var>, <var data-var='time'>21:33</var> CET Resolved - This incident has been resolved.Nov <var data-var='date'> 5</var>, <var data-var='time'>20:52</var> CET Monitoring - We have resolved the issue and implemented a fix. Back to optimizing images.Nov <var data-var='date'> 5</var>, <var data-var='time'>20:30</var> CET Identified - The issue has been identified and a fix is being implemented.Nov <var data-var='date'> 5</var>, <var data-var='time'>20:29</var> CET Investigating - We're experiencing an elevated level of API errors and are currently looking into the issue.

Elevated API Errors

Apr <var data-var='date'>29</var>, <var data-var='time'>15:06</var> CEST Resolved - This incident has been resolved.Mar <var data-var='date'>31</var>, <var data-var='time'>17:27</var> CEST Monitoring - A new switch has been deployed allowing API workers to communicate with you, we will keep on monitoring for a bit.Mar <var data-var='date'>31</var>, <var data-var='time'>17:26</var> CEST Identified - Defective ports on a network switch caused API workers to "flap". We switched over to new switch hardware, API is fully functional.Mar <var data-var='date'>31</var>, <var data-var='time'>13:55</var> CEST Investigating - We are seeing issues with some API workers having trouble to rejoin the pool to accept images. Investigating.

API workers degraded

Mar <var data-var='date'>31</var>, <var data-var='time'>12:01</var> CEST Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>31</var>, <var data-var='time'>09:30</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>31</var>, <var data-var='time'>07:31</var> CEST Scheduled - Due to construction work in our data centers we will have to take Kraken.io offline and move hardware into less dusty places. We will be back ASAP.

Data center reorganization

Mar <var data-var='date'>31</var>, <var data-var='time'>07:28</var> CEST Resolved - This incident has been resolved.Mar <var data-var='date'> 4</var>, <var data-var='time'>19:27</var> CET Monitoring - A fix has been implemented and we are monitoring the results.Mar <var data-var='date'> 4</var>, <var data-var='time'>18:08</var> CET Identified - The issue has been identified and a fix is being implemented.Mar <var data-var='date'> 4</var>, <var data-var='time'>15:18</var> CET Investigating - We are currently investigating this issue.

Service unavailable

Mar <var data-var='date'> 4</var>, <var data-var='time'>15:17</var> CET Resolved - This incident has been resolved.Jan <var data-var='date'>24</var>, <var data-var='time'>09:13</var> CET Monitoring - A fix has been implemented and we are monitoring the results.Jan <var data-var='date'>24</var>, <var data-var='time'>08:52</var> CET Identified - The issue has been identified and a fix is being implemented.Jan <var data-var='date'>24</var>, <var data-var='time'>06:38</var> CET Investigating - We are currently investigating this issue.

API unavailabity

Nov <var data-var='date'> 1</var>, <var data-var='time'>13:31</var> CET Resolved - Closing this, as monitoring did not reveal any further issues.Oct <var data-var='date'>21</var>, <var data-var='time'>14:44</var> CEST Monitoring - A fix has been deployed and API usage is fully functional. We'll keep monitoring the situation.Oct <var data-var='date'>21</var>, <var data-var='time'>14:22</var> CEST Identified - Problem has been identified. We'll issue rolling restarts on our processing pools.Oct <var data-var='date'>21</var>, <var data-var='time'>13:51</var> CEST Investigating - We are seeing issues with uploads to the API. URL fetching is not impacted. Investigating the issue.

API upload issues

Nov <var data-var='date'> 1</var>, <var data-var='time'>12:30</var> CET Resolved - We have been resolving an issue with Kraken.io that interrupted website availability. Issue has been resolved, and Kraken.io is functional again.

Website unavailable temporarily

Oct <var data-var='date'>19</var>, <var data-var='time'>18:07</var> CEST Resolved - Old accounts not having gone through verification have now been properly grandfathered. API is now friendly again to senior accounts.Oct <var data-var='date'>19</var>, <var data-var='time'>17:42</var> CEST Identified - An issue has been identified affecting old user accounts where email validation had not been in place. We're working on grandfathering those accounts.

API access for older accounts

Oct <var data-var='date'>19</var>, <var data-var='time'>15:00</var> CEST Resolved - An automatic upgrade of database connectors broke connectivity to the internal database for the web frontend. A fix has been deployed, functionality is restored.

Kraken.io database connectivity

Oct <var data-var='date'>12</var>, <var data-var='time'>18:34</var> CEST Resolved - A fix has been deployed, account management is functional again. Sorry for the inconvenience.Oct <var data-var='date'>12</var>, <var data-var='time'>18:04</var> CEST Identified - We have identified an issue affecting account management, and are implementing a fix for it. To avoid damage to the account data we have temporarily disabled account changes.

Account management issues

Oct <var data-var='date'>12</var>, <var data-var='time'>18:03</var> CEST Completed - The scheduled maintenance has been completed.Oct <var data-var='date'>10</var>, <var data-var='time'>14:35</var> CEST Verifying - Services are being brought up, we're testing functionality now.Oct <var data-var='date'>10</var>, <var data-var='time'>13:35</var> CEST Update - Extending maintenance another 30 minutes. Sorting out post-upgrade issues takes longer than anticipated.Oct <var data-var='date'>10</var>, <var data-var='time'>13:03</var> CEST Update - We have identified an issue with initial sync of accounts and will be extending maintenance by 30 minutes.Oct <var data-var='date'>10</var>, <var data-var='time'>09:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct <var data-var='date'> 8</var>, <var data-var='time'>08:15</var> CEST Scheduled - In order to resolve issues with our internal inter-process messaging system caused by the increased load we are seeing in the past, we will be taking our platform offline to implement major software improvements to handle the increased load and provide additional resources. During the maintenance all services will be unavailable.

Platform upgrades

Sep <var data-var='date'>24</var>, <var data-var='time'>10:14</var> CEST Resolved - Networking issues have been resolved, no further issues detected during monitoring.Sep <var data-var='date'>22</var>, <var data-var='time'>13:45</var> CEST Monitoring - Operations have been restored, we'll keep on monitoring all systems.Sep <var data-var='date'>22</var>, <var data-var='time'>11:06</var> CEST Update - We shipped and replaced new hardware for a bunch of systems in our processing pipeline. API is back up, restoring web interface next.Sep <var data-var='date'>21</var>, <var data-var='time'>19:29</var> CEST Update - We have deployed a fix to the networking hardware, moving on to restoring other services.Sep <var data-var='date'>21</var>, <var data-var='time'>19:02</var> CEST Update - We are continuing to work on a fix for this issue.Sep <var data-var='date'>21</var>, <var data-var='time'>19:01</var> CEST Identified - Due to a failure in our networking hardware, kraken.io is unavailable. An engineer has been paged and is driving to the data center for repairs. ETA: 1h

Network hardware failure

Jul <var data-var='date'>14</var>, <var data-var='time'>20:30</var> CEST Resolved - A fix has been deployed. Image, archives, page crunches and URL lists are happy againJul <var data-var='date'>14</var>, <var data-var='time'>16:45</var> CEST Identified - We are working on resolving reports of limited functionality within the Web Interface Pro.

Web Interface Pro

Jul <var data-var='date'>12</var>, <var data-var='time'>19:26</var> CEST Resolved - This incident has been resolved.Jul <var data-var='date'>12</var>, <var data-var='time'>03:31</var> CEST Update - We rolled out a bunch of platform updates to resolve the issue. Post-mortem to follow after some sleep.Jul <var data-var='date'>12</var>, <var data-var='time'>03:30</var> CEST Monitoring - A fix has been implemented and we are monitoring the results.Jul <var data-var='date'>11</var>, <var data-var='time'>19:14</var> CEST Identified - We are provisioning replacement services for the Callback Service.Jul <var data-var='date'>11</var>, <var data-var='time'>19:14</var> CEST Investigating - Due to a faulty machine the Kraken.io Callback Service used to deliver image processing notifications is down.

Callback service unavailable

Jul <var data-var='date'> 8</var>, <var data-var='time'>10:48</var> CEST Resolved - This incident has been resolved.Jul <var data-var='date'> 8</var>, <var data-var='time'>10:45</var> CEST Monitoring - A fix has been implemented and we are monitoring the results.Jul <var data-var='date'> 8</var>, <var data-var='time'>10:02</var> CEST Investigating - Due to some steps of the network maintenance requiring more time, we need to extend maintenance by an hour.

Maintenance extended

Jul <var data-var='date'> 8</var>, <var data-var='time'>10:00</var> CEST Completed - The scheduled maintenance has been completed.Jul <var data-var='date'> 8</var>, <var data-var='time'>09:01</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jul <var data-var='date'> 7</var>, <var data-var='time'>10:08</var> CEST Scheduled - We are deploying updates to enable IPv6 usage in our data center. In order to do so we need to take systems down.

Network Updates

Feb <var data-var='date'>22</var>, <var data-var='time'>07:00</var> CET Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>22</var>, <var data-var='time'>05:01</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>21</var>, <var data-var='time'>15:00</var> CET Scheduled - We will be performing scheduled maintenance on Kraken.io infrastructure on the 22nd of February from 5am to around 7am. During this time, users can expect downtime.

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Lastest published events

Router Maintenance

Callback Service Outage

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Router Maintenance

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Is Kraken.io down?

Kraken.io status is UP

Lastest published events

Router Maintenance

Callback Service Outage

Networking Issue

Kraken.io Services, Components and Regions

Recent Kraken.io events

Router Maintenance

Callback Service Outage

Networking Issue

DDoS ongoing

Server maintenance

Network maintenance

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!