Oct <var data-var='date'> 6</var>, <var data-var='time'>10:00</var> IST Completed - The scheduled maintenance has been completed. Oct <var data-var='date'> 6</var>, <var data-var='time'>07:00</var> IST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'> 5</var>, <var data-var='time'>20:38</var> IST Scheduled - We are applying an urgent Hotfix on XO v11.29.0 in the EU region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers. Handing user bot message in Voice Flow. During the maintenance schedule in case you observe sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Community Guidance </a> for more details.

AI4S (XO-11) -11.29.0 Critical Hotfix in the EU Region - 05-SEP-2026

Oct <var data-var='date'> 5</var>, <var data-var='time'>23:48</var> IST Resolved - OpenAI has mitigated the issue affecting ChatGPT conversations and is monitoring recovery. We do not see any further errors being reported by OpenAI for this issue. Oct <var data-var='date'> 5</var>, <var data-var='time'>22:57</var> IST Monitoring - Dear Users, This is to let you know that we have received a notification from OpenAI status page that there is elevated error rates observed for ChatGPT - Conversations & FedRAMP components. It may be impacting some Kore bots if OpenAI integration has been used. We are tracking the incident on their status page: https://status.openai.com/incidents/9rt7tbmk

All regions - Possible intermittent issues with Kore app and OpenAI integrations.

Oct <var data-var='date'> 3</var>, <var data-var='time'>01:46</var> IST Completed - The scheduled maintenance has been completed. Oct <var data-var='date'> 2</var>, <var data-var='time'>23:45</var> IST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'> 2</var>, <var data-var='time'>23:38</var> IST Scheduled - This is to inform our ARTEMIS users that we will be deploying v1.7.2.01 patch during this time. During this maintenance window, if you observe any sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Release Community Guidance </a> for additional information. We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.

Kore.ai {Artemis} v1.7.2.01 patch deployment - IND region [02-OCT-2026]

Oct <var data-var='date'> 3</var>, <var data-var='time'>01:45</var> IST Completed - The scheduled maintenance has been completed. Oct <var data-var='date'> 2</var>, <var data-var='time'>22:45</var> IST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'> 2</var>, <var data-var='time'>22:44</var> IST Scheduled - This is to inform our ARTEMIS users that we will be deploying v1.7.2.01 patch during this time. During this maintenance window, if you observe any sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Release Community Guidance </a> for additional information. We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.

Kore.ai {Artemis} v1.7.2.01 patch deployment - US and DE regions [02-OCT-2026]

Oct <var data-var='date'> 1</var>, <var data-var='time'>12:00</var> IST Completed - The scheduled maintenance has been completed. Oct <var data-var='date'> 1</var>, <var data-var='time'>09:00</var> IST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'> 1</var>, <var data-var='time'>08:49</var> IST Scheduled - This is to inform our ARTEMIS users that we will be deploying v1.7.2 patch during this time. During this maintenance window, if you observe any sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Release Community Guidance </a> for additional information. We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.

Kore.ai {Artemis} v1.7.2 patch deployment - [01-OCT-2026]

Oct <var data-var='date'> 1</var>, <var data-var='time'>11:54</var> IST Completed - The scheduled maintenance has been completed. Oct <var data-var='date'> 1</var>, <var data-var='time'>09:54</var> IST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'> 1</var>, <var data-var='time'>09:52</var> IST Scheduled - We will be deploying an urgent Hotfix in the DE region during this time. During this maintenance window, if you observe any sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Release Community Guidance </a> for additional information. Fixed an issue where context limit warning notifications incorrectly included Agent users. A platform fix is being deployed to exclude them from these notifications. Enhanced the platform to add an agent indicator for all agent messages in the Mobile SDK when using Custom Botkit as the Agent Integration.

[v11.29.0 - Hotfix] Urgent AI For Service Hotfix - DE Region [01-OCT-2026]

Oct <var data-var='date'> 1</var>, <var data-var='time'>02:24</var> IST Resolved - OpenAI is not currently reporting any issues since the mitigation was implemented. If you need assistance, please contact our Support Team. Oct <var data-var='date'> 1</var>, <var data-var='time'>00:08</var> IST Update - The OpenAI team has moved the incident to Monitoring after implementing a mitigation. We will continue tracking it from our end until the issue is fully resolved. Sep <var data-var='date'>30</var>, <var data-var='time'>23:45</var> IST Update - OpenAI has implemented an initial mitigation, resulting in improved API latency. Their team continues to investigate the issue and apply additional mitigations as needed. Some requests to the Responses and Chat Completions APIs may still experience elevated latency or timeouts. Sep <var data-var='date'>30</var>, <var data-var='time'>23:43</var> IST Monitoring - Dear Users, This is to let you know that we have received a notification from OpenAI status page that there is elevated latency observed for few of the APIs. It may be impacting some Kore bots if OpenAI integration has been used. We are tracking the incident on their status page: https://status.openai.com/incidents/d5c9gbfh

Sep <var data-var='date'>30</var>, <var data-var='time'>12:00</var> IST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>30</var>, <var data-var='time'>09:00</var> IST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>18</var>, <var data-var='time'>15:50</var> IST Scheduled - The Release for XO (10.30.0/11.29.0) /XO Contact Center (v3.29.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness. You can find the revised provisional updates by referring to the downloadable pre-release notes below: <a href="https://docs.kore.ai/wp-content/uploads/2026/09/10.30.0_-11.29.0_-3.29.0-AIForService-Platform-Pre-Release-Notes.pdf ">XO v10.30.0 / v11.29.0 and XOCCAI v3.29.0 Pre-Release Notes </a> This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site. During this maintenance window, if you observe any sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Release Community Guidance </a> for additional information. We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.

XO Platform Release (10.30.0/11.29.0) /XO Contact Center (v3.29.0) - KSA Region

Sep <var data-var='date'>30</var>, <var data-var='time'>11:45</var> IST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>30</var>, <var data-var='time'>10:45</var> IST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>30</var>, <var data-var='time'>10:09</var> IST Scheduled - his is to inform our ARTEMIS users that we will be deploying v1.7.1 Hotfix in the US_AZ PROD region during this time. During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information. We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.

Kore.ai {Artemis} v1.7.1 Hotfix deployment - US_AZ region [30-SEP-2026]

Sep <var data-var='date'>30</var>, <var data-var='time'>10:00</var> IST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>30</var>, <var data-var='time'>07:00</var> IST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>18</var>, <var data-var='time'>15:49</var> IST Scheduled - The Release for XO (10.30.0/11.29.0) /XO Contact Center (v3.29.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness. You can find the revised provisional updates by referring to the downloadable pre-release notes below: <a href="https://docs.kore.ai/wp-content/uploads/2026/09/10.30.0_-11.29.0_-3.29.0-AIForService-Platform-Pre-Release-Notes.pdf ">XO v10.30.0 / v11.29.0 and XOCCAI v3.29.0 Pre-Release Notes </a> This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site. During this maintenance window, if you observe any sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Release Community Guidance </a> for additional information. We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.

XO Platform Release (10.30.0/11.29.0) /XO Contact Center (v3.29.0) - UAE Region

Sep <var data-var='date'>30</var>, <var data-var='time'>03:04</var> IST Resolved - OpenAI is not currently reporting any issues since the mitigation was implemented. If you need assistance, please contact our Support Team. Sep <var data-var='date'>30</var>, <var data-var='time'>02:14</var> IST Update - We are continuing to monitor for any further issues. Sep <var data-var='date'>30</var>, <var data-var='time'>01:21</var> IST Update - The OpenAI team has moved the incident to Monitoring after implementing a mitigation. We will continue tracking it from our end until the issue is fully resolved. Sep <var data-var='date'>30</var>, <var data-var='time'>00:16</var> IST Monitoring - Dear Users, This is to let you know that we have received a notification from OpenAI status page that there are elevated errors observed for multiple components. It may be impacting some Kore bots if OpenAI integration has been used. We are tracking the incident on their status page: https://status.openai.com/incidents/35y48hbm

Sep <var data-var='date'>29</var>, <var data-var='time'>22:00</var> IST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>29</var>, <var data-var='time'>19:00</var> IST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>18</var>, <var data-var='time'>15:48</var> IST Scheduled - The Release for XO (10.30.0/11.29.0) /XO Contact Center (v3.29.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness. You can find the revised provisional updates by referring to the downloadable pre-release notes below: <a href="https://docs.kore.ai/wp-content/uploads/2026/09/10.30.0_-11.29.0_-3.29.0-AIForService-Platform-Pre-Release-Notes.pdf ">XO v10.30.0 / v11.29.0 and XOCCAI v3.29.0 Pre-Release Notes </a> This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site. During this maintenance window, if you observe any sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Release Community Guidance </a> for additional information. We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.

XO Platform Release (10.30.0/11.29.0) /XO Contact Center (v3.29.0) - JP Region

Sep <var data-var='date'>29</var>, <var data-var='time'>21:00</var> IST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>29</var>, <var data-var='time'>18:00</var> IST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>25</var>, <var data-var='time'>20:05</var> IST Scheduled - We will be deploying Agent Platform v1.8.11 in PROD environment at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness. During this maintenance window, if you observe any sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Release Community Guidance </a> for additional information. We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.

[AGENT PLATFORM] v1.8.11 Release - JP Region

Sep <var data-var='date'>29</var>, <var data-var='time'>13:30</var> IST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>29</var>, <var data-var='time'>10:30</var> IST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>29</var>, <var data-var='time'>09:01</var> IST Scheduled - We are applying an urgent Hotfix on AI4 Service Platform (XO-10/XO-11) /Search AI (XO-11) -10.30.1/11.29.0 the US region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers. Platform : A fix is being deployed to address an issue where some media attachments are not being delivered through the IVR channel. The fix corrects attachment filename handling for media URLs without file extensions. Search : A fix is being deployed to address an issue where documents synced through the Salesforce Connector are visible in Search AI but their content is not retrieved correctly. The fix addresses document content/chunk mapping during retrieval for affected Salesforce-synced documents. During the maintenance schedule in case you observe sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Community Guidance </a> for more details.

AI4 Service Platform (XO-10/XO-11) /Search AI (XO-11) -10.30.1/11.29.0 Critical Hotfix in the US Region - 29-SEP-2026

Sep <var data-var='date'>29</var>, <var data-var='time'>10:00</var> IST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>29</var>, <var data-var='time'>07:00</var> IST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>18</var>, <var data-var='time'>15:46</var> IST Scheduled - The Release for XO (10.30.0/11.29.0) /XO Contact Center (v3.29.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness. You can find the revised provisional updates by referring to the downloadable pre-release notes below: <a href="https://docs.kore.ai/wp-content/uploads/2026/09/10.30.0_-11.29.0_-3.29.0-AIForService-Platform-Pre-Release-Notes.pdf ">XO v10.30.0 / v11.29.0 and XOCCAI v3.29.0 Pre-Release Notes </a> This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site. During this maintenance window, if you observe any sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Release Community Guidance </a> for additional information. We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.

XO Platform Release (10.30.0/11.29.0) /XO Contact Center (v3.29.0) - EU Region

Sep <var data-var='date'>29</var>, <var data-var='time'>09:54</var> IST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>29</var>, <var data-var='time'>09:05</var> IST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>29</var>, <var data-var='time'>09:03</var> IST Scheduled - This is to inform our ARTEMIS users that we will be deploying v1.7.1 in the US PROD region during this time. During this maintenance window, if you observe any sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Release Community Guidance </a> for additional information. We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.

Kore.ai {Artemis} v1.7.1 patch deployment - US region [29-SEP-2026]

Sep <var data-var='date'>29</var>, <var data-var='time'>09:02</var> IST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>29</var>, <var data-var='time'>08:15</var> IST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>29</var>, <var data-var='time'>08:11</var> IST Scheduled - This is to inform our ARTEMIS users that we will be deploying v1.7.1 in the IND & DE PROD region during this time. During this maintenance window, if you observe any sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Release Community Guidance </a> for additional information. We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.

Kore.ai {Artemis} v1.7.1 patch deployment - IND & DE regions [29-SEP-2026]

Sep <var data-var='date'>29</var>, <var data-var='time'>09:00</var> IST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>29</var>, <var data-var='time'>06:00</var> IST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>28</var>, <var data-var='time'>23:06</var> IST Scheduled - We will be deploying an urgent Hotfix in the DE region during this time. During this maintenance window, if you observe any sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Release Community Guidance </a> for additional information. We are addressing the issue where Composite Entity detection is failing after publishing the bots where ML_languageSupportViaML advanced NLP setting is enabled, for the French language. Downtime expected for the deployment. Impact Areas : Users interacting with the published French bot cannot successfully provide valid values for composite entity nodes, causing the dialog flow to fail or repeatedly prompt.

[v10.30.0 / v11.29.0 - Hotfix] Urgent AI For Service Hotfix - DE Region [29-SEP-2026]

Sep <var data-var='date'>28</var>, <var data-var='time'>22:01</var> IST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>28</var>, <var data-var='time'>20:00</var> IST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>28</var>, <var data-var='time'>15:33</var> IST Update - We would like to inform you that the deployment for the SG region, originally scheduled for Wednesday at 6:00 PM IST, has been advanced to tonight at 8:00 PM IST due to a critical business priority. To ensure a smooth and reliable rollout, standard validation checks will be performed as part of the deployment. Revised Deployment Window: Tonight, 8:00 PM IST There is no expected impact to existing services during this period. We apologize for the short notice and appreciate your understanding as we accommodate this priority. Sep <var data-var='date'>18</var>, <var data-var='time'>15:51</var> IST Scheduled - The Release for XO (10.30.0/11.29.0) /XO Contact Center (v3.29.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness. You can find the revised provisional updates by referring to the downloadable pre-release notes below: <a href="https://docs.kore.ai/wp-content/uploads/2026/09/10.30.0_-11.29.0_-3.29.0-AIForService-Platform-Pre-Release-Notes.pdf ">XO v10.30.0 / v11.29.0 and XOCCAI v3.29.0 Pre-Release Notes </a> This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site. During this maintenance window, if you observe any sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Release Community Guidance </a> for additional information. We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.

XO Platform Release (10.30.0/11.29.0) /XO Contact Center (v3.29.0) - Singapore Region

Sep <var data-var='date'>28</var>, <var data-var='time'>22:00</var> IST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>28</var>, <var data-var='time'>19:00</var> IST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>18</var>, <var data-var='time'>15:41</var> IST Scheduled - The Release for XO (10.30.0/11.29.0) /XO Contact Center (v3.29.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness. You can find the revised provisional updates by referring to the downloadable pre-release notes below: <a href="https://docs.kore.ai/wp-content/uploads/2026/09/10.30.0_-11.29.0_-3.29.0-AIForService-Platform-Pre-Release-Notes.pdf ">XO v10.30.0 / v11.29.0 and XOCCAI v3.29.0 Pre-Release Notes </a> This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site. During this maintenance window, if you observe any sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Release Community Guidance </a> for additional information. We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.

XO Platform Release (10.30.0/11.29.0) /XO Contact Center (v3.29.0) - AU Region

Sep <var data-var='date'>28</var>, <var data-var='time'>11:00</var> IST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>28</var>, <var data-var='time'>08:00</var> IST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>25</var>, <var data-var='time'>20:03</var> IST Scheduled - We will be deploying Agent Platform v1.8.11 in PROD environment at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness. During this maintenance window, if you observe any sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Release Community Guidance </a> for additional information. We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.

[AGENT PLATFORM] v1.8.11 Release - DE Region

Sep <var data-var='date'>28</var>, <var data-var='time'>08:01</var> IST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>28</var>, <var data-var='time'>05:00</var> IST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>18</var>, <var data-var='time'>15:40</var> IST Scheduled - The Release for XO (10.30.0/11.29.0) /XO Contact Center (v3.29.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness. You can find the revised provisional updates by referring to the downloadable pre-release notes below: <a href="https://docs.kore.ai/wp-content/uploads/2026/09/10.30.0_-11.29.0_-3.29.0-AIForService-Platform-Pre-Release-Notes.pdf ">XO v10.30.0 / v11.29.0 and XOCCAI v3.29.0 Pre-Release Notes </a> This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site. During this maintenance window, if you observe any sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Release Community Guidance </a> for additional information. We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.

XO Platform Release (10.30.0/11.29.0) /XO Contact Center (v3.29.0) - DE Region

Sep <var data-var='date'>28</var>, <var data-var='time'>01:00</var> IST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>27</var>, <var data-var='time'>20:00</var> IST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>27</var>, <var data-var='time'>15:32</var> IST Update - We will be undergoing scheduled maintenance during this time. Sep <var data-var='date'>18</var>, <var data-var='time'>15:39</var> IST Scheduled - The Release for AI For Service, v11.29.0 has been scheduled at this time. As part of tonight's activity, two coordinated changes are planned in the IND region: 1. Platform upgrade to v11.29.0: A scheduled deployment will move the platform to v11.29.0. Traffic will be switched to the upgraded cluster during an initial cutover window (8:00–9:00 PM IST), followed by validation by our QA and the customer business team before proceeding. 2. Planned Disaster Recovery (DR) exercise: Immediately following the upgrade, a pre-planned DR resilience exercise will be conducted. During this exercise, the platform will operate from a reduced availability-zone configuration to validate resilience under a simulated zone-failure scenario. This reduced-zone state will be held for approximately 26 hours, from the evening of 27 Sept through the late hours of 28 Sept, before the full configuration is restored. Restoration Window: to full capacity - TBD Impact areas: - The platform remains live and fully operational throughout, including during the DR hold period. The exercise is designed to run transparently to end users. - Cutover and restoration windows involve brief validation checkpoints; no service outage is expected. - The upgrade to v11.29.0 follows standard deployment; existing configurations and behavior are preserved. - Rollback procedures are in place at every checkpoint; if any validation does not pass, traffic reverts to the current stable configuration and full capacity is restored immediately. - No customer action is required. - We will share updates as the activity progresses through its key milestones. While no service downtime is expected during this release, we are sharing this update for your general awareness. You can find the revised provisional updates by referring to the downloadable pre-release notes below: <a href="https://docs.kore.ai/wp-content/uploads/2026/09/10.30.0_-11.29.0_-3.29.0-AIForService-Platform-Pre-Release-Notes.pdf ">XO v10.30.0 / v11.29.0 and XOCCAI v3.29.0 Pre-Release Notes. </a>This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site. During this maintenance window, if you observe any sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Release Community Guidance </a> for additional information. We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.

[Deployment Notification] Kore.ai AI For Service v11.29.0 - IND Region

Sep <var data-var='date'>27</var>, <var data-var='time'>22:00</var> IST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>27</var>, <var data-var='time'>19:00</var> IST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>27</var>, <var data-var='time'>15:44</var> IST Scheduled - This is to inform our ARTEMIS users that we will be deploying v1.7.0 in our IND, SG, JP & AU PROD regions during this time. During this maintenance window, if you observe any sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Release Community Guidance </a> for additional information. We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.

[ARTEMIS v1.7.0] Agent Platform v2 Production Deployment - 27-SEP-2026 [Target Regions: IND, SG, JP & AU]

Sep <var data-var='date'>27</var>, <var data-var='time'>19:01</var> IST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>27</var>, <var data-var='time'>16:00</var> IST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>27</var>, <var data-var='time'>15:42</var> IST Scheduled - This is to inform our ARTEMIS users that we will be deploying v1.7.0 in our DE, UK, UAE & KSA PROD regions during this time. During this maintenance window, if you observe any sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Release Community Guidance </a> for additional information. We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.

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Lastest published events

AI4S (XO-11) -11.29.0 Critical Hotfix in the EU Region - 05-SEP-2026

All regions - Possible intermittent issues with Kore app and OpenAI integrations.

Kore.ai {Artemis} v1.7.2.01 patch deployment - IND region [02-OCT-2026]

Kore.ai Inc Services, Components and Regions

Recent Kore.ai Inc events

AI4S (XO-11) -11.29.0 Critical Hotfix in the EU Region - 05-SEP-2026

All regions - Possible intermittent issues with Kore app and OpenAI integrations.

Kore.ai {Artemis} v1.7.2.01 patch deployment - IND region [02-OCT-2026]

Kore.ai {Artemis} v1.7.2.01 patch deployment - US and DE regions [02-OCT-2026]

Kore.ai {Artemis} v1.7.2 patch deployment - [01-OCT-2026]

[v11.29.0 - Hotfix] Urgent AI For Service Hotfix - DE Region [01-OCT-2026]