May <var data-var='date'>22</var>, <var data-var='time'>16:05</var> IST Completed - The scheduled maintenance has been completed. May <var data-var='date'>22</var>, <var data-var='time'>15:05</var> IST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>22</var>, <var data-var='time'>15:01</var> IST Scheduled - We are applying an urgent Hotfix on XO v11.24.1 in the US region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers. A minor update has been successfully applied with no customer impact to unblock one of the customer's go-live dependency. During the maintenance schedule in case you observe sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Community Guidance </a> for more details.

[v11.24.1 HF] Urgent fix - XO11 - US Region [22-MAY-2026]

May <var data-var='date'>22</var>, <var data-var='time'>15:30</var> IST Completed - The scheduled maintenance has been completed. May <var data-var='date'>22</var>, <var data-var='time'>13:30</var> IST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>22</var>, <var data-var='time'>13:22</var> IST Scheduled - We will be deploying Agent Platform v1.8.3 in the JP region at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness. The fix being deployed is related to a regression issue addressed in Azure Realtime Model (GPT-Realtime-1.5) that is currently not visible in the v2v models dropdown in the Prod environment. During this maintenance window, if you observe any sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Release Community Guidance </a> for additional information. We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.

[AGENT PLATFORM] Hot fix upon v1.8.3 Release - JP Region

May <var data-var='date'>22</var>, <var data-var='time'>10:00</var> IST Completed - The scheduled maintenance has been completed. May <var data-var='date'>22</var>, <var data-var='time'>08:00</var> IST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>21</var>, <var data-var='time'>22:51</var> IST Scheduled - We are applying an urgent Hotfix on XO v11.24.1 in the DE region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers. A minor update has been successfully applied with no customer impact. This update improves text pasting reliability and provides clearer visual distinctions between different session types (Automation, CCaaS, Agent, and Search). During the maintenance schedule in case you observe sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Community Guidance </a> for more details.

[v11.24.1 HF] Urgent fix - XO11 - DE Region [22-MAY-2026]

May <var data-var='date'>22</var>, <var data-var='time'>03:11</var> IST Resolved - This incident has been resolved. May <var data-var='date'>22</var>, <var data-var='time'>02:54</var> IST Monitoring - Update - The issue has been mitigated. We are continuing to monitor. Most functionalities should be restored now. May <var data-var='date'>22</var>, <var data-var='time'>02:25</var> IST Investigating - Dear Users, This is to notify you that the AI4Work product is experiencing intermittent service disruptions currently. We are working on high priority to remediate the issue. We will keep you posted on the resolution.

US Region - AI4Work is experiencing intermittent service disruptions

May <var data-var='date'>21</var>, <var data-var='time'>23:51</var> IST Resolved - This incident has been resolved. May <var data-var='date'>21</var>, <var data-var='time'>23:33</var> IST Monitoring - A fix has been implemented and we are monitoring the system behaviour. May <var data-var='date'>21</var>, <var data-var='time'>23:21</var> IST Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>21</var>, <var data-var='time'>23:01</var> IST Investigating - We are currently investigating the issue.

US Region - Degraded performance of analytics dashboard observed on XO11.

May <var data-var='date'>21</var>, <var data-var='time'>19:23</var> IST Resolved - We'd like to let you know that the fix has been implemented and validated from our end. The issue is now resolved. We really appreciate your patience. May <var data-var='date'>21</var>, <var data-var='time'>18:34</var> IST Identified - We are currently investigating intermittent timeout errors impacting the Orchestrator / GPT Module. We understand this may be affecting customer experience and appreciate your patience while our teams work to resolve the issue. A fix is currently in progress, and we will continue to share updates as more information becomes available. We apologise for the incovenience caused. Please note: This is not a full outage, and services remain partially operational.

US Region - Observing Intermittent timeout errors with the Orchestrator /GPT Module

May <var data-var='date'>20</var>, <var data-var='time'>16:00</var> IST Completed - The scheduled maintenance has been completed. May <var data-var='date'>20</var>, <var data-var='time'>15:00</var> IST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>20</var>, <var data-var='time'>14:44</var> IST Scheduled - We are applying an urgent Hotfix on XO v11.24.1(search) in the US region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers. To understand more about the activity, Our team is pushing a quick update to improve SharePoint API data retrieval speeds and accuracy. This routine maintenance will not impact your day-to-day operations. During the maintenance schedule in case you observe sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Community Guidance </a> for more details.

[v11.24.1 HF] Urgent fix - XO11 - US Region [20-MAY-2026]

May <var data-var='date'>20</var>, <var data-var='time'>11:30</var> IST Completed - The scheduled maintenance has been completed. May <var data-var='date'>20</var>, <var data-var='time'>10:30</var> IST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>20</var>, <var data-var='time'>08:33</var> IST Update - Minor Update Deployment: To understand more about the activity, Our team is pushing a quick update to improve SharePoint API data retrieval speeds and accuracy. This routine maintenance will not impact your day-to-day operations. May <var data-var='date'>20</var>, <var data-var='time'>00:12</var> IST Scheduled - We are applying an urgent Hotfix on XO v11.24.1 in the US region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers. During the maintenance schedule in case you observe sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Community Guidance </a> for more details.

May <var data-var='date'>20</var>, <var data-var='time'>09:30</var> IST Completed - The scheduled maintenance has been completed. May <var data-var='date'>20</var>, <var data-var='time'>08:30</var> IST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>20</var>, <var data-var='time'>00:11</var> IST Scheduled - We are applying an urgent Hotfix on XO v11.24.1 in the UAE region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers. During the maintenance schedule in case you observe sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Community Guidance </a> for more details.

[v11.24.1 HF] Urgent fix - XO11 - UAE Region [20-MAY-2026]

May <var data-var='date'>20</var>, <var data-var='time'>08:00</var> IST Completed - The scheduled maintenance has been completed. May <var data-var='date'>20</var>, <var data-var='time'>07:00</var> IST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>20</var>, <var data-var='time'>00:09</var> IST Scheduled - We are applying an urgent Hotfix on XO v11.24.1 in the DE region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers. During the maintenance schedule in case you observe sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Community Guidance </a> for more details.

[v11.24.1 HF] Urgent fix - XO11 - DE Region [20-MAY-2026]

May <var data-var='date'>20</var>, <var data-var='time'>02:25</var> IST Resolved - The incident has ben resolved now. We will continuing to monitor the situation at our end. May <var data-var='date'>20</var>, <var data-var='time'>01:44</var> IST Investigating - Dear Users, We are observing that the dashboard and analytics data is not loading for May 18th onwards. The technical team is trying to resolve this on high priority. We will keep you updated. Please note - 1. There is no outage as such. The dashboard and analytics have been observed to be loading data until 17th May 2026. 2. Conversation History API is not impacted. It is pulling the data as expected for 18th and 19th May.

US Region - Analytics dashboard - XO10 and XO11 - Data not loading for May 18th onwards

May <var data-var='date'>19</var>, <var data-var='time'>16:30</var> IST Completed - The scheduled maintenance has been completed. May <var data-var='date'>19</var>, <var data-var='time'>15:30</var> IST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>19</var>, <var data-var='time'>15:27</var> IST Scheduled - We will be deploying Agent Platform v1.8.3 in the US region at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness. During this maintenance window, if you observe any sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Release Community Guidance </a> for additional information. We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.

[AGENT PLATFORM] v1.8.3 Release - US Region

May <var data-var='date'>18</var>, <var data-var='time'>23:30</var> IST Completed - The scheduled maintenance has been completed. May <var data-var='date'>18</var>, <var data-var='time'>21:30</var> IST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>18</var>, <var data-var='time'>21:05</var> IST Scheduled - We are applying an urgent Hotfix on XO v11.24.1 in the IND region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers. During the maintenance schedule in case you observe sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Community Guidance </a> for more details.

[v11.24.1 HF] Urgent fix - XO11 - IND Region [18-MAY-2026]

May <var data-var='date'>18</var>, <var data-var='time'>23:16</var> IST Resolved - This incident has now been resolved. Our team will continue to monitor to avoid any further disriptions May <var data-var='date'>18</var>, <var data-var='time'>20:42</var> IST Investigating - Dear Users, We are experiencing a partial service disruption on SearchAI on US region. XO10 integrations are impacted intermittently. We will keep you updated on the resolution of the incident. We apologize for the inconvenience caused and we appreciate your patience while we work through the resolution.

US Region - XO10 - Search AI integrations - Partial service disruption

May <var data-var='date'>18</var>, <var data-var='time'>13:00</var> IST Completed - The scheduled maintenance has been completed. May <var data-var='date'>18</var>, <var data-var='time'>11:00</var> IST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>17</var>, <var data-var='time'>23:33</var> IST Scheduled - We are applying an urgent Hotfix on XO v11.24.1 in the US region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers. During the maintenance schedule in case you observe sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Community Guidance </a> for more details.

[v11.24.1 HF] Urgent fix - XO11 - US Region [18-MAY-2026]

May <var data-var='date'>18</var>, <var data-var='time'>09:00</var> IST Completed - The scheduled maintenance has been completed. May <var data-var='date'>18</var>, <var data-var='time'>07:00</var> IST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>17</var>, <var data-var='time'>23:24</var> IST Scheduled - We are applying an urgent Hotfix on XO v11.24.1 in the DE region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers. During the maintenance schedule in case you observe sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Community Guidance </a> for more details.

[v11.24.1 HF] Urgent fix - XO11 - DE Region [18-MAY-2026]

May <var data-var='date'>16</var>, <var data-var='time'>00:15</var> IST Completed - The scheduled maintenance has been completed. May <var data-var='date'>15</var>, <var data-var='time'>21:15</var> IST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>15</var>, <var data-var='time'>21:12</var> IST Scheduled - We are applying an urgent Hotfix on XO v11.24.1 in the IND region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers. During the maintenance schedule in case you observe sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Community Guidance </a> for more details.

[v11.24.1 HF] Urgent fix - XO11 - IND Region [15-MAY-2026]

May <var data-var='date'>15</var>, <var data-var='time'>23:56</var> IST Resolved - Update - The issue with the dashboard should be resolved now. We will continue to monitor from our end as well. May <var data-var='date'>15</var>, <var data-var='time'>22:25</var> IST Monitoring - Update - The issue is partially resolved. While the dashboards should be loading now. It may take 2-3 hours more for the bot analytics related dashboards like performance dashboards to load the data. We will keep you updated on the complete resolution of the issue. May <var data-var='date'>15</var>, <var data-var='time'>21:54</var> IST Update - Update-we are continuing to investigate the issue on high priority. Please be assured that it is a priority for us to remediate the issue. May <var data-var='date'>15</var>, <var data-var='time'>20:31</var> IST Investigating - Hello Users, We are observing degraded performance in the loading of dashboards across XO10 on XO11 in the US region. Please be assured that the experts are looking into it and trying to remediate the issue as soon as possible. We would also like to call out that there is no run-time impact: Bot responses for both digital and IVR type of channels are not impacted. Hence there is no outage as such on the Kore platform.

US Region - Degraded performance of analytics dashboard observed across XO10 and XO11.

May <var data-var='date'>15</var>, <var data-var='time'>12:30</var> IST Completed - The scheduled maintenance has been completed. May <var data-var='date'>15</var>, <var data-var='time'>10:30</var> IST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>15</var>, <var data-var='time'>08:57</var> IST Scheduled - We are applying an urgent Hotfix on XO v11.24.0 in the US region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers. During the maintenance schedule in case you observe sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Community Guidance </a> for more details.

AI4S (XO-11) -11.24.1/3.24.1 Critical Hotfix in US Region - 15-MAY-2026

May <var data-var='date'>15</var>, <var data-var='time'>10:00</var> IST Completed - The scheduled maintenance has been completed. May <var data-var='date'>15</var>, <var data-var='time'>08:00</var> IST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>15</var>, <var data-var='time'>07:41</var> IST Scheduled - We are applying an urgent Hotfix on XO v11.24.0 in the DE region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers. During the maintenance schedule in case you observe sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Community Guidance </a> for more details.

AI4S (XO-11) -11.24.1/3.24.1 Critical Hotfix in DE Region - 15-MAY-2026

May <var data-var='date'>12</var>, <var data-var='time'>22:00</var> IST Completed - The scheduled maintenance has been completed. May <var data-var='date'>12</var>, <var data-var='time'>19:00</var> IST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 5</var>, <var data-var='time'>17:02</var> IST Scheduled - The Release for XO (10.25.1/11.24.1) /XO Contact Center (v3.24.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness. You can find the revised provisional updates by referring to the downloadable pre-release notes below: <a href="https://docs.kore.ai/wp-content/uploads/2026/05/10.25.1_-11.24.1_-3.24.1-Kore-Bots-Platform-Pre-Release-Notes.pdf">XO v10.25.1 / v11.24.1 and XOCCAI v3.24.1 Pre-Release Notes </a> This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site. During this maintenance window, if you observe any sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Release Community Guidance </a> for additional information. We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.

XO Platform Release (10.25.1/11.24.1) /XO Contact Center (v3.24.1) - JP Region

May <var data-var='date'>12</var>, <var data-var='time'>21:00</var> IST Completed - The scheduled maintenance has been completed. May <var data-var='date'>12</var>, <var data-var='time'>19:00</var> IST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 9</var>, <var data-var='time'>22:00</var> IST Scheduled - We will be deploying Agent Platform v1.8.3 in JP region at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness. During this maintenance window, if you observe any sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Release Community Guidance </a> for additional information. We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.

[AGENT PLATFORM] v1.8.3 Release - JP Region

May <var data-var='date'>12</var>, <var data-var='time'>12:30</var> IST Completed - The scheduled maintenance has been completed. May <var data-var='date'>12</var>, <var data-var='time'>10:30</var> IST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>12</var>, <var data-var='time'>09:18</var> IST Scheduled - We are applying an urgent Hotfix on XO v11.24.1/Search AI in the US region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers. During the maintenance schedule in case you observe sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Community Guidance </a> for more details.

AI4S (XO-11)/Search AI -11.24.1 Critical Hotfix in the US Region - 12-MAY-2026

May <var data-var='date'>12</var>, <var data-var='time'>10:00</var> IST Completed - The scheduled maintenance has been completed. May <var data-var='date'>12</var>, <var data-var='time'>07:00</var> IST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 5</var>, <var data-var='time'>16:59</var> IST Scheduled - The Release for XO (10.25.1/11.24.1) /XO Contact Center (v3.24.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness. You can find the revised provisional updates by referring to the downloadable pre-release notes below: <a href="https://docs.kore.ai/wp-content/uploads/2026/05/10.25.1_-11.24.1_-3.24.1-Kore-Bots-Platform-Pre-Release-Notes.pdf">XO v10.25.1 / v11.24.1 and XOCCAI v3.24.1 Pre-Release Notes </a> This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site. During this maintenance window, if you observe any sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Release Community Guidance </a> for additional information. We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.

XO Platform Release (10.25.1/11.24.1) /XO Contact Center (v3.24.1) - EU Region

May <var data-var='date'>11</var>, <var data-var='time'>10:01</var> IST Completed - The scheduled maintenance has been completed. May <var data-var='date'>11</var>, <var data-var='time'>08:00</var> IST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 9</var>, <var data-var='time'>21:59</var> IST Scheduled - We will be deploying Agent Platform v1.8.3 in DE region at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness. During this maintenance window, if you observe any sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Release Community Guidance </a> for additional information. We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.

Is Kore.ai Inc down?

Kore.ai Inc status is UP

Lastest published events

[v11.24.1 HF] Urgent fix - XO11 - US Region [22-MAY-2026]

[AGENT PLATFORM] Hot fix upon v1.8.3 Release - JP Region

[v11.24.1 HF] Urgent fix - XO11 - DE Region [22-MAY-2026]

Kore.ai Inc Services, Components and Regions

Recent Kore.ai Inc events

[v11.24.1 HF] Urgent fix - XO11 - US Region [22-MAY-2026]

[AGENT PLATFORM] Hot fix upon v1.8.3 Release - JP Region

[v11.24.1 HF] Urgent fix - XO11 - DE Region [22-MAY-2026]

US Region - AI4Work is experiencing intermittent service disruptions

US Region - Degraded performance of analytics dashboard observed on XO11.

US Region - Observing Intermittent timeout errors with the Orchestrator /GPT Module

Get your FREE account now,
5 monitors included!

Is Kore.ai Inc down?

Kore.ai Inc status is UP

Lastest published events

[v11.24.1 HF] Urgent fix - XO11 - US Region [22-MAY-2026]

[AGENT PLATFORM] Hot fix upon v1.8.3 Release - JP Region

[v11.24.1 HF] Urgent fix - XO11 - DE Region [22-MAY-2026]

Kore.ai Inc Services, Components and Regions

Recent Kore.ai Inc events

[v11.24.1 HF] Urgent fix - XO11 - US Region [22-MAY-2026]

[AGENT PLATFORM] Hot fix upon v1.8.3 Release - JP Region

[v11.24.1 HF] Urgent fix - XO11 - DE Region [22-MAY-2026]

US Region - AI4Work is experiencing intermittent service disruptions

US Region - Degraded performance of analytics dashboard observed on XO11.

US Region - Observing Intermittent timeout errors with the Orchestrator /GPT Module

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!