Aug <var data-var='date'>20</var>, <var data-var='time'>13:30</var> IST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>20</var>, <var data-var='time'>10:30</var> IST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>20</var>, <var data-var='time'>10:13</var> IST Scheduled - The deployment for AI Search v11.27.1 has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness. During this maintenance window, if you observe any sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Release Community Guidance </a> for additional information.

Kore AI For Service v11.27.1 Search Hotfix deployment Notification - KSA Region

Aug <var data-var='date'>18</var>, <var data-var='time'>21:44</var> IST Resolved - Resolved – Intermittent Call Drops Between 9:44 PM IST (12:14 PM EST) and 10:31 PM IST (1:01 PM EST) on August 18, 2026, we observed intermittent call drops associated with 487 – Request Terminated errors. The issue may have affected a subset of bots during this period. Our teams promptly investigated and resolved the issue. No further occurrences have been observed since 10:31 PM IST (1:01 PM EST). We apologize for any inconvenience caused. We are continuing to monitor the platform to ensure stability and will provide further updates if necessary.

US Region - Voice Gateway - Intermittent incoming call drops observed for around 45 minutes duration

Aug <var data-var='date'>17</var>, <var data-var='time'>14:45</var> IST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>17</var>, <var data-var='time'>13:45</var> IST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>17</var>, <var data-var='time'>13:33</var> IST Scheduled - The deployment for AI Search v11.27.1 has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness. We are implementing an enhancement to perform memory cleanup after every file processed to ensure sufficient space remains. During this maintenance window, if you observe any sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Release Community Guidance </a> for additional information.

Aug <var data-var='date'>15</var>, <var data-var='time'>12:00</var> IST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>15</var>, <var data-var='time'>10:00</var> IST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>14</var>, <var data-var='time'>22:56</var> IST Scheduled - We will be deploying Agent Platform v1.8.9 in the US region at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness. During this maintenance window, if you observe any sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Release Community Guidance </a> for additional information. We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.

[AGENT PLATFORM] Hot fix upon v1.8.9 Release - US Region

Aug <var data-var='date'>13</var>, <var data-var='time'>21:00</var> IST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>13</var>, <var data-var='time'>18:00</var> IST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>12</var>, <var data-var='time'>10:37</var> IST Scheduled - We apologize for the postponement of the previously scheduled maintenance activity and appreciate your patience and understanding. The Release for XO v10.28.1 and AI For Service v11.27.1 has now been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness. You can find the revised provisional updates by referring to the downloadable pre-release notes below: <a href="https://docs.kore.ai/wp-content/uploads/2026/07/10.28.1_-11.27.1_-3.27.1-Kore-Bots-Platform-Pre-Release-Notes.pdf">XO v10.28.1 / v11.27.1 and XOCCAI v3.27.1 Pre-Release Notes </a>. This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site. During this maintenance window, if you observe any sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Release Community Guidance </a> for additional information.

XO Platform Release v10.28.1 and AI For Service v11.27.1 - JP Region

Aug <var data-var='date'>13</var>, <var data-var='time'>12:00</var> IST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>13</var>, <var data-var='time'>10:00</var> IST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>12</var>, <var data-var='time'>16:59</var> IST Scheduled - We are applying an urgent Hotfix on XO v11.27.1 in the US region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers. We are delivering hotfix today to address key updates across platform messaging, system performance, stability, and analytics permissions. During the maintenance schedule in case you observe sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Community Guidance </a> for more details.

AI4S (XO-11) -11.27.1 Critical Hotfix in the US Region - 13-AUG-2026

Aug <var data-var='date'>13</var>, <var data-var='time'>11:00</var> IST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>13</var>, <var data-var='time'>09:00</var> IST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>31</var>, <var data-var='time'>16:28</var> IST Scheduled - The Release for XO (10.28.1/11.27.1) /XO Contact Center (v3.27.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness. You can find the revised provisional updates by referring to the downloadable pre-release notes below: <a href="https://docs.kore.ai/wp-content/uploads/2026/07/10.28.1_-11.27.1_-3.27.1-Kore-Bots-Platform-Pre-Release-Notes.pdf">XO v10.28.1 / v11.27.1 and XOCCAI v3.27.1 Pre-Release Notes </a> This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site. During this maintenance window, if you observe any sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Release Community Guidance </a> for additional information. We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.

XO Platform Release (10.28.1/11.27.1) /XO Contact Center (v3.27.1) - US Central Region

Aug <var data-var='date'>12</var>, <var data-var='time'>21:00</var> IST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>12</var>, <var data-var='time'>20:00</var> IST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>12</var>, <var data-var='time'>17:00</var> IST Scheduled - We are applying an urgent Hotfix on XO v11.27.1 in IND region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers. We are delivering hotfix today to address key updates across platform messaging, system performance, stability, and analytics permissions. During the maintenance schedule in case you observe sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Community Guidance </a> for more details.

AI4S (XO-11) -11.27.1 Critical Hotfix in IND Region - 12-AUG-2026

Aug <var data-var='date'>12</var>, <var data-var='time'>13:30</var> IST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>12</var>, <var data-var='time'>12:30</var> IST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>12</var>, <var data-var='time'>12:01</var> IST Scheduled - The deployment for AI Search v11.27.1 has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness. During this maintenance window, if you observe any sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Release Community Guidance </a> for additional information.

Kore AI For Service v11.27.1 Search deployment Notification - KSA Region Maintenance updates

Aug <var data-var='date'>11</var>, <var data-var='time'>23:30</var> IST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>11</var>, <var data-var='time'>22:47</var> IST Update - The planned switchover activity has been tentatively postponed to Thursday, August 13 at 6:00 PM IST, awaiting confirmation from JP team. The reasons are as below: Given the extended maintenance window and the upcoming holiday in the Japan region, we have decided to reschedule the switchover to a more suitable maintenance window. This will allow us to complete the activity with appropriate monitoring and minimize any potential service interruptions following the deployment. We appreciate your patience and understanding. Aug <var data-var='date'>11</var>, <var data-var='time'>19:30</var> IST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>11</var>, <var data-var='time'>17:59</var> IST Update - The start of the planned switchover activity has been adjusted to 7:30 PM IST to allow completion of the final deployment readiness activities. The switchover will proceed once all required components are ready, ensuring a smooth and controlled transition. The maintenance window has been updated accordingly, and we will continue to provide updates as the activity progresses. Aug <var data-var='date'> 3</var>, <var data-var='time'>12:19</var> IST Update - We will be undergoing scheduled maintenance during this time. Jul <var data-var='date'>31</var>, <var data-var='time'>15:31</var> IST Scheduled - The Release for XO (10.28.1/11.27.1) /XO Contact Center (v3.27.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness. You can find the revised provisional updates by referring to the downloadable pre-release notes below: <a href="https://docs.kore.ai/wp-content/uploads/2026/07/10.28.1_-11.27.1_-3.27.1-Kore-Bots-Platform-Pre-Release-Notes.pdf">XO v10.28.1 / v11.27.1 and XOCCAI v3.27.1 Pre-Release Notes </a> This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site. During this maintenance window, if you observe any sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Release Community Guidance </a> for additional information. We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.

XO Platform Release (10.28.1/11.27.1) /XO Contact Center (v3.27.1) - JP Region - POSTPONED

Aug <var data-var='date'>11</var>, <var data-var='time'>21:00</var> IST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>11</var>, <var data-var='time'>18:00</var> IST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 7</var>, <var data-var='time'>21:37</var> IST Scheduled - We will be deploying Agent Platform v1.8.9 in JP region at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness. During this maintenance window, if you observe any sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Release Community Guidance </a> for additional information. We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.

[AGENT PLATFORM] v1.8.9 Release - JP Region

Aug <var data-var='date'>11</var>, <var data-var='time'>13:30</var> IST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>11</var>, <var data-var='time'>10:30</var> IST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>11</var>, <var data-var='time'>06:51</var> IST Scheduled - We are applying an urgent Hotfix on XO v11.27.1/Search AI in the US region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers. Fixed a bug where the migrationComplete flag was incorrectly set during auto-trains, causing the default index to be dropped prematurely and resulting in missing search results for non-connector data. Impact Areas : Search Retrieval & Accuracy, Data Migration Logic During the maintenance schedule in case you observe sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Community Guidance </a> for more details.

AI4S (XO-11)/Search AI -11.27.1 Critical Hotfix in the US Region - 11-AUG-2026

Aug <var data-var='date'>11</var>, <var data-var='time'>11:00</var> IST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>11</var>, <var data-var='time'>09:58</var> IST Update - We need to extend 01:00 Hr our current maintenance window for EU Region, We sincerely apologize for this delay and any disruption it causes to your day. Our team is working hard to finish the work safely. Aug <var data-var='date'>11</var>, <var data-var='time'>07:00</var> IST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>31</var>, <var data-var='time'>15:30</var> IST Scheduled - The Release for XO (10.28.1/11.27.1) /XO Contact Center (v3.27.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness. You can find the revised provisional updates by referring to the downloadable pre-release notes below: <a href="https://docs.kore.ai/wp-content/uploads/2026/07/10.28.1_-11.27.1_-3.27.1-Kore-Bots-Platform-Pre-Release-Notes.pdf">XO v10.28.1 / v11.27.1 and XOCCAI v3.27.1 Pre-Release Notes </a> This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site. During this maintenance window, if you observe any sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Release Community Guidance </a> for additional information. We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.

XO Platform Release (10.28.1/11.27.1) /XO Contact Center (v3.27.1) - EU Region

Aug <var data-var='date'>10</var>, <var data-var='time'>19:25</var> IST Resolved - This incident has been resolved. Aug <var data-var='date'>10</var>, <var data-var='time'>19:03</var> IST Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>10</var>, <var data-var='time'>18:31</var> IST Identified - The issue has been identified and a fix is being implemented. Aug <var data-var='date'>10</var>, <var data-var='time'>18:24</var> IST Investigating - We are currently experiencing a service Disruption on our DE Region with XO11 and we are currently investigating the issue.

Service Disruption on our DE Region with XO10/XO11

Aug <var data-var='date'>10</var>, <var data-var='time'>17:00</var> IST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>10</var>, <var data-var='time'>14:00</var> IST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>10</var>, <var data-var='time'>13:38</var> IST Scheduled - The deployment for AI Search v11.27.1 has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness. During this maintenance window, if you observe any sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Release Community Guidance </a> for additional information.

Kore AI For Service v11.27.1 Search deployment Notification - KSA Region

Aug <var data-var='date'>10</var>, <var data-var='time'>11:00</var> IST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>10</var>, <var data-var='time'>08:00</var> IST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 7</var>, <var data-var='time'>21:36</var> IST Scheduled - We will be deploying Agent Platform v1.8.9 in DE region at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness. During this maintenance window, if you observe any sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Release Community Guidance </a> for additional information. We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.

[AGENT PLATFORM] v1.8.9 Release - DE Region

Aug <var data-var='date'>10</var>, <var data-var='time'>10:00</var> IST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>10</var>, <var data-var='time'>07:00</var> IST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>31</var>, <var data-var='time'>15:22</var> IST Scheduled - The Release for XO (10.28.1/11.27.1) /XO Contact Center (v3.27.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness. You can find the revised provisional updates by referring to the downloadable pre-release notes below: <a href="https://docs.kore.ai/wp-content/uploads/2026/07/10.28.1_-11.27.1_-3.27.1-Kore-Bots-Platform-Pre-Release-Notes.pdf">XO v10.28.1 / v11.27.1 and XOCCAI v3.27.1 Pre-Release Notes </a> This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site. During this maintenance window, if you observe any sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Release Community Guidance </a> for additional information. We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.

XO Platform Release (10.28.1/11.27.1) /XO Contact Center (v3.27.1) - DE Region

Aug <var data-var='date'> 9</var>, <var data-var='time'>23:00</var> IST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 9</var>, <var data-var='time'>20:00</var> IST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>31</var>, <var data-var='time'>15:19</var> IST Scheduled - The Release for XO (10.28.1/11.27.1) /XO Contact Center (v3.27.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness. You can find the revised provisional updates by referring to the downloadable pre-release notes below: <a href="https://docs.kore.ai/wp-content/uploads/2026/07/10.28.1_-11.27.1_-3.27.1-Kore-Bots-Platform-Pre-Release-Notes.pdf">XO v10.28.1 / v11.27.1 and XOCCAI v3.27.1 Pre-Release Notes </a> This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site. During this maintenance window, if you observe any sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Release Community Guidance </a> for additional information. We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.

XO Platform Release (10.28.1/11.27.1) /XO Contact Center (v3.27.1) - IND Region

Aug <var data-var='date'> 9</var>, <var data-var='time'>10:00</var> IST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 9</var>, <var data-var='time'>07:00</var> IST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 7</var>, <var data-var='time'>16:44</var> IST Scheduled - We are applying an urgent Hotfix on XO 11.27.0 in the UAE region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers. We are currently addressing an issue causing intermittent SIP refer agent transfer failure in the UAE environment related to a data processing conflict, there will be no downtime due to this deployment. During the maintenance schedule in case you observe sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Community Guidance </a> for more details.

[v11.27.0 HF] Urgent fix - XO11 - UAE Region [09-AUG-2026]

Aug <var data-var='date'> 8</var>, <var data-var='time'>13:33</var> IST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 8</var>, <var data-var='time'>10:31</var> IST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 5</var>, <var data-var='time'>16:49</var> IST Scheduled - We would like to inform you that we will initiate a maintenance activity to upgrade our MongoDB infrastructure during this time. There won't be major impact on regular operations per se. Maintenance Details: > Activity: MongoDB version upgrade from 8.0.17 to 8.0.26 > Scope: US Central Production Sharded Cluster and Analytics Database > Tool Used: MongoDB Ops Manager > Expected Impact: MongoDB services will undergo a rolling restart during this window. While service availability will be maintained, read operations on secondary nodes may experience brief interruptions. During the maintenance schedule in case you observe sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Community Guidance </a> for more details. Rollback Plan: In the unlikely event of any issues during the upgrade, we have a tested a rollback plan in place to revert to MongoDB version 8.0.17 using Ops Manager. We appreciate your understanding and continued trust in our services.

Maintenance Notification: MongoDB Upgrade - US Central Region

Aug <var data-var='date'> 8</var>, <var data-var='time'>13:32</var> IST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 8</var>, <var data-var='time'>10:32</var> IST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 5</var>, <var data-var='time'>16:47</var> IST Scheduled - We would like to inform you that we will initiate a maintenance activity to upgrade our MongoDB infrastructure during this time. There won't be major impact on regular operations per se. Maintenance Details: > Activity: MongoDB version upgrade from 8.0.17 to 8.0.26 > Scope: US Production Sharded Cluster and Analytics Database > Tool Used: MongoDB Ops Manager > Expected Impact: MongoDB services will undergo a rolling restart during this window. While service availability will be maintained, read operations on secondary nodes may experience brief interruptions. During the maintenance schedule in case you observe sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Community Guidance </a> for more details. Rollback Plan: In the unlikely event of any issues during the upgrade, we have a tested a rollback plan in place to revert to MongoDB version 8.0.17 using Ops Manager. We appreciate your understanding and continued trust in our services.

Maintenance Notification: MongoDB Upgrade - US Region

Aug <var data-var='date'> 8</var>, <var data-var='time'>13:31</var> IST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 8</var>, <var data-var='time'>10:32</var> IST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 7</var>, <var data-var='time'>21:34</var> IST Scheduled - We will be deploying Agent Platform v1.8.9 in US region at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness. During this maintenance window, if you observe any sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Release Community Guidance </a> for additional information. We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.

[AGENT PLATFORM] v1.8.9 Release - US Region

Aug <var data-var='date'> 8</var>, <var data-var='time'>13:30</var> IST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 8</var>, <var data-var='time'>10:30</var> IST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>31</var>, <var data-var='time'>15:17</var> IST Scheduled - The Release for XO (10.28.1/11.27.1) /XO Contact Center (v3.27.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness. You can find the revised provisional updates by referring to the downloadable pre-release notes below: <a href="https://docs.kore.ai/wp-content/uploads/2026/07/10.28.1_-11.27.1_-3.27.1-Kore-Bots-Platform-Pre-Release-Notes.pdf">XO v10.28.1 / v11.27.1 and XOCCAI v3.27.1 Pre-Release Notes </a> This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site. During this maintenance window, if you observe any sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Release Community Guidance </a> for additional information. We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.

XO Platform Release (10.28.1/11.27.1) /XO Contact Center (v3.27.1) - US Region

Aug <var data-var='date'> 8</var>, <var data-var='time'>10:00</var> IST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 8</var>, <var data-var='time'>07:00</var> IST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 7</var>, <var data-var='time'>08:34</var> IST Scheduled - Scheduled We would like to inform you that we will initiate a maintenance activity to upgrade our MongoDB infrastructure during this time. There won't be major impact on regular operations per se. Maintenance Details: > Activity: MongoDB version upgrade from 8.0.17 to 8.0.26 > Scope: UAE Production Sharded Cluster and Analytics Database > Tool Used: MongoDB Ops Manager > Expected Impact: MongoDB services will undergo a rolling restart during this window. While service availability will be maintained, read operations on secondary nodes may experience brief interruptions. During the maintenance schedule in case you observe sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Community Guidance </a> for more details. Rollback Plan: In the unlikely event of any issues during the upgrade, we have a tested a rollback plan in place to revert to MongoDB version 8.0.17 using Ops Manager.

Maintenance Notification: MongoDB Upgrade - UAE Region 08-Aug-2026

Aug <var data-var='date'> 7</var>, <var data-var='time'>08:33</var> IST Completed - The scheduled maintenance planned for this window was not performed. All systems remain operational, and we will reschedule this activity at 08-Aug-2026 07:00 AM IST. Aug <var data-var='date'> 7</var>, <var data-var='time'>07:00</var> IST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 5</var>, <var data-var='time'>16:49</var> IST Scheduled - Scheduled We would like to inform you that we will initiate a maintenance activity to upgrade our MongoDB infrastructure during this time. There won't be major impact on regular operations per se. Maintenance Details: > Activity: MongoDB version upgrade from 8.0.17 to 8.0.26 > Scope: UAE Production Sharded Cluster and Analytics Database > Tool Used: MongoDB Ops Manager > Expected Impact: MongoDB services will undergo a rolling restart during this window. While service availability will be maintained, read operations on secondary nodes may experience brief interruptions. During the maintenance schedule in case you observe sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Community Guidance </a> for more details. Rollback Plan: In the unlikely event of any issues during the upgrade, we have a tested a rollback plan in place to revert to MongoDB version 8.0.17 using Ops Manager. We appreciate your understanding and continued trust in our services.

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Kore AI For Service v11.27.1 Search Hotfix deployment Notification - KSA Region

US Region - Voice Gateway - Intermittent incoming call drops observed for around 45 minutes duration

Kore AI For Service v11.27.1 Search Hotfix deployment Notification - KSA Region

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Kore AI For Service v11.27.1 Search Hotfix deployment Notification - KSA Region

US Region - Voice Gateway - Intermittent incoming call drops observed for around 45 minutes duration

Kore AI For Service v11.27.1 Search Hotfix deployment Notification - KSA Region

[AGENT PLATFORM] Hot fix upon v1.8.9 Release - US Region

XO Platform Release v10.28.1 and AI For Service v11.27.1 - JP Region

AI4S (XO-11) -11.27.1 Critical Hotfix in the US Region - 13-AUG-2026