THIS IS A SCHEDULED EVENT Jul <var data-var='date'>14</var>, <var data-var='time'>07:00</var> - <var data-var='time'>10:00</var> IST Jul <var data-var='date'> 6</var>, <var data-var='time'>11:49</var> IST Scheduled - The Release for XO (10.27.1/11.26.1) /XO Contact Center (v3.26.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness. You can find the revised provisional updates by referring to the downloadable pre-release notes below: <a href="https://docs.kore.ai/wp-content/uploads/2026/07/10.27.1_-11.26.1_-3.26.1-Kore-Bots-Platform-Pre-Release-Notes.pdf">XO v10.27.1 / v11.26.1 and XOCCAI v3.26.1 Pre-Release Notes </a> This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site. During this maintenance window, if you observe any sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Release Community Guidance </a> for additional information.

XO Platform Release (10.27.1/11.26.1) /XO Contact Center (v3.26.1) - JP Region

THIS IS A SCHEDULED EVENT Jul <var data-var='date'>14</var>, <var data-var='time'>07:00</var> - <var data-var='time'>10:00</var> IST Jul <var data-var='date'> 6</var>, <var data-var='time'>11:48</var> IST Scheduled - The Release for XO (10.27.1/11.26.1) /XO Contact Center (v3.26.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness. You can find the revised provisional updates by referring to the downloadable pre-release notes below: <a href="https://docs.kore.ai/wp-content/uploads/2026/07/10.27.1_-11.26.1_-3.26.1-Kore-Bots-Platform-Pre-Release-Notes.pdf">XO v10.27.1 / v11.26.1 and XOCCAI v3.26.1 Pre-Release Notes </a> This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site. During this maintenance window, if you observe any sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Release Community Guidance </a> for additional information.

XO Platform Release (10.27.1/11.26.1) /XO Contact Center (v3.26.1) - EU Region

THIS IS A SCHEDULED EVENT Jul <var data-var='date'>13</var>, <var data-var='time'>07:00</var> - <var data-var='time'>10:00</var> IST Jul <var data-var='date'> 6</var>, <var data-var='time'>11:47</var> IST Scheduled - The Release for XO (10.27.1/11.26.1) /XO Contact Center (v3.26.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness. You can find the revised provisional updates by referring to the downloadable pre-release notes below: <a href="https://docs.kore.ai/wp-content/uploads/2026/07/10.27.1_-11.26.1_-3.26.1-Kore-Bots-Platform-Pre-Release-Notes.pdf">XO v10.27.1 / v11.26.1 and XOCCAI v3.26.1 Pre-Release Notes </a> This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site. During this maintenance window, if you observe any sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Release Community Guidance </a> for additional information.

XO Platform Release (10.27.1/11.26.1) /XO Contact Center (v3.26.1) - DE Region

THIS IS A SCHEDULED EVENT Jul <var data-var='date'>12</var>, <var data-var='time'>20:00</var> - <var data-var='time'>23:00</var> IST Jul <var data-var='date'> 6</var>, <var data-var='time'>11:45</var> IST Scheduled - The Release for XO (10.27.1/11.26.1) /XO Contact Center (v3.26.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness. You can find the revised provisional updates by referring to the downloadable pre-release notes below: <a href="https://docs.kore.ai/wp-content/uploads/2026/07/10.27.1_-11.26.1_-3.26.1-Kore-Bots-Platform-Pre-Release-Notes.pdf">XO v10.27.1 / v11.26.1 and XOCCAI v3.26.1 Pre-Release Notes </a> This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site. During this maintenance window, if you observe any sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Release Community Guidance </a> for additional information.

XO Platform Release (10.27.1/11.26.1) /XO Contact Center (v3.26.1) - IND Region

THIS IS A SCHEDULED EVENT Jul <var data-var='date'>11</var>, <var data-var='time'>10:30</var> - <var data-var='time'>13:30</var> IST Jul <var data-var='date'> 6</var>, <var data-var='time'>11:40</var> IST Scheduled - The Release for XO (10.27.1/11.26.1) /XO Contact Center (v3.26.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness. You can find the revised provisional updates by referring to the downloadable pre-release notes below: <a href="https://docs.kore.ai/wp-content/uploads/2026/07/10.27.1_-11.26.1_-3.26.1-Kore-Bots-Platform-Pre-Release-Notes.pdf">XO v10.27.1 / v11.26.1 and XOCCAI v3.26.1 Pre-Release Notes </a> This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site. During this maintenance window, if you observe any sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Release Community Guidance </a> for additional information.

XO Platform Release (10.27.1/11.26.1) /XO Contact Center (v3.26.1) - US Region

THIS IS A SCHEDULED EVENT Jul <var data-var='date'>8</var>, <var data-var='time'>10:30</var> - <var data-var='time'>12:30</var> IST Jul <var data-var='date'> 7</var>, <var data-var='time'>17:01</var> IST Scheduled - We are deploying an urgent hotfix to resolve an issue where the Feedback Dashboard summary section would fail to load when filtering for the "Last 90 Days." This performance fix ensures that large volumes of historical analytics data now load quickly and reliably without timing out. No action is needed on your end. We'll confirm once the update is complete. During this maintenance window, if you observe any sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Release Community Guidance </a> for additional information. We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.

[v11.26.0 HF] Critical HF - US Region [08-07-2026]

Jul <var data-var='date'> 6</var>, <var data-var='time'>11:00</var> IST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 6</var>, <var data-var='time'>08:00</var> IST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 6</var>, <var data-var='time'>07:50</var> IST Scheduled - We have a scheduled hotfix upon v11.26.0 - LastMinute customer needs urgent deployment of Avoid redundant translation for localized system messages in chat flows Ready for Production which would lower the costs incurred due to translations. Actual: Currently the system is sending locale messages configured in the system(waiting exp and conversation status control, etc) are being sent to translation engine, making it a redundant activity. This is also making the costs double. Expected: With this release, we are ensuring that the translation is skipped when a right locale message is picked as per the language policies defined in the application Below are the components that needs deployment. Service: XOCC (KoreAgentAssist v2)XOCC No action is needed on your end. You will be notified here as soon as our deployment activity is complete. During this maintenance window, if you observe any sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Release Community Guidance </a> for additional information. We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.

[v11.26.0 HF] Critical HF - DE Region [06-07-2026]

Jul <var data-var='date'> 4</var>, <var data-var='time'>20:00</var> IST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 4</var>, <var data-var='time'>18:00</var> IST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 3</var>, <var data-var='time'>19:55</var> IST Scheduled - We are deploying a hotfix upon v11.26.0 for JP region. We are releasing fixes for Enhanced Email-to-Case automation by improving recipient email matching and formatted email header handling. These fixes ensure incoming emails are correctly processed, matched to the appropriate automation rule, and routed to the intended queue for accurate case creation. No action is needed on your end. We'll confirm once the update is complete. During this maintenance window, if you observe any sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Release Community Guidance </a> for additional information. We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.

[v11.26.0 HF] Critical HF - JP Region [04-07-2026]

Jul <var data-var='date'> 4</var>, <var data-var='time'>12:30</var> IST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 4</var>, <var data-var='time'>10:30</var> IST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 4</var>, <var data-var='time'>07:48</var> IST Scheduled - We will be deploying Agent Platform v1.8.6 in the US region at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness. During this maintenance window, if you observe any sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Release Community Guidance </a> for additional information. We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.

[AGENT PLATFORM] Hot fix upon v1.8.6 Release - US Region

Jul <var data-var='date'> 2</var>, <var data-var='time'>16:56</var> IST Resolved - The issue impacting inbound and outbound calling services through the Kore Voice Gateway in the Japan region has been resolved. No further issues have been observed by our monitoring systems or reported by customers during the extended monitoring period. We appreciate your patience, cooperation, and understanding throughout this incident. Jul <var data-var='date'> 1</var>, <var data-var='time'>15:44</var> IST Monitoring - Kore Japan Region: Mitigation measures have been implemented for the issue affecting inbound and outbound voice calling services, and operations are currently stable. Our teams remain actively engaged and are closely monitoring the environment to validate the effectiveness of the fix and ensure ongoing service reliability. We appreciate your continued patience and will provide further updates if necessary. Jul <var data-var='date'> 1</var>, <var data-var='time'>13:46</var> IST Investigating - **Kore Japan Region:** We are again experiencing a recurring partial disruption affecting both inbound and outbound calling through the Kore Voice Gateway service. We understand the impact this may have on your operations and sincerely apologize for the inconvenience. Our engineering and operations teams are actively investigating the issue, working to identify the underlying cause, and implementing remediation measures to restore full service as quickly as possible. We will continue to provide timely updates as more information becomes available and appreciate your patience and understanding.

Kore Japan Region - Kore Voice gateway service is experiencing a partial service disruption

Jul <var data-var='date'> 2</var>, <var data-var='time'>09:44</var> IST Resolved - This is to notify the users of the UAE region that their apps or bots may have faced intermittent issues like sporadic response failures or call drops in the UAE region. Incident lasted for approximately 28 minutes between Wed Jul 1, 2026 2:44 PM EST to Wed, Jul 1, 2026 3:12 PM EST. This incident was internally identified by our proactive monitoring. Note - There is no outage right now and the alert has recovered. We are continuing to monitor the environment. We sincerely apologize for any inconvenience caused and thank you for your continued trust in us.

UAE Region - Intermittent response drops were obeserved for some time.

Jul <var data-var='date'> 1</var>, <var data-var='time'>21:00</var> IST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 1</var>, <var data-var='time'>20:00</var> IST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 1</var>, <var data-var='time'>18:31</var> IST Scheduled - This is to inform you that OS-level tuning parameters will be applied to the SBC SIP server, followed by a server reboot, during the maintenance window of 8:00 PM – 9:00 PM IST. Activity details: Application of OS tuning parameters on the SBC SIP server Server reboot to apply changes Expected impact: Brief service interruption may occur during the reboot.

XO Platform /XO Contact Center - Scheduled Maintenance – SBC SIP Server (OS Tuning & Reboot) - JP Region

Jul <var data-var='date'> 1</var>, <var data-var='time'>14:57</var> IST Resolved - This incident has been resolved at 11:45 AM IST. Jul <var data-var='date'> 1</var>, <var data-var='time'>12:02</var> IST Update - We are continuing to monitor the system to ensure stability Jul <var data-var='date'> 1</var>, <var data-var='time'>12:02</var> IST Monitoring - The App/Bot Training issue has been resolved, and the affected functionality has been restored. Our teams will continue to closely monitor the system to ensure stability and verify that the issue does not recur. Jul <var data-var='date'> 1</var>, <var data-var='time'>11:47</var> IST Investigating - We are currently observing intermittent issues affecting the App/Bot Training on the JP Search instance. Our engineering team is actively investigating the issue and working to identify the root cause and restore normal service as quickly as possible. We will continue to provide updates as more information becomes available.

Intermittent Issues Affecting App/Bot Training on JP Search Instance

Jul <var data-var='date'> 1</var>, <var data-var='time'>13:53</var> IST Resolved - This incident has been resolved. Jul <var data-var='date'> 1</var>, <var data-var='time'>13:15</var> IST Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'> 1</var>, <var data-var='time'>11:20</var> IST Investigating - We are currently observing intermittent issues affecting the Analytics section on the IND instance. Our teams are actively investigating the issue and working to identify the root cause and restore normal service as quickly as possible. Please note that there is no impact on platform runtime. We will continue to provide updates as more information becomes available.

Intermittent Issues Affecting Analytics on IND Instance

Jul <var data-var='date'> 1</var>, <var data-var='time'>11:30</var> IST Resolved - The partial service disruption was observed for a brief period again, affecting inbound and outbound calling on the Kore Voice Gateway service in the Japan region, which has now been resolved. Customer validations have confirmed that services are operating normally, and no further issues have been reported during the monitoring period. Our teams will continue to closely monitor the environment to ensure ongoing stability. We appreciate your patience and understanding while we worked to restore the service.

Jul <var data-var='date'> 1</var>, <var data-var='time'>10:00</var> IST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 1</var>, <var data-var='time'>07:00</var> IST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>23</var>, <var data-var='time'>00:34</var> IST Scheduled - The Release for XO (10.27.0/11.26.0) /XO Contact Center (v3.26.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness. You can find the revised provisional updates by referring to the downloadable pre-release notes below: <a href="https://docs.kore.ai/wp-content/uploads/2026/06/10.27.0_-11.26.0_-3.26.0-Kore-Bots-Platform-Pre-Release-Notes.pdf">XO v10.27.0 / v11.26.0 and XOCCAI v3.26.0 Pre-Release Notes </a> This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site. During this maintenance window, if you observe any sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Release Community Guidance </a> for additional information. We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.

XO Platform Release (10.27.0/11.26.0) /XO Contact Center (v3.26.0) - UAE Region

Jul <var data-var='date'> 1</var>, <var data-var='time'>09:56</var> IST Resolved - The partial service disruption affecting inbound and outbound calling on the Kore Voice Gateway service in the Japan region has been resolved. Customer validations have confirmed that services are operating normally, and no further issues have been reported during the monitoring period. Our teams will continue to closely monitor the environment to ensure ongoing stability. We appreciate your patience and understanding while we worked to restore the service. Jul <var data-var='date'> 1</var>, <var data-var='time'>08:44</var> IST Investigating - Kore Japan Region: The Kore Voice Gateway service is currently experiencing a partial disruption impacting both inbound and outbound calling capabilities. Our teams are actively investigating and working to restore full service as quickly as possible. We will continue to provide updates as more information becomes available.

Jul <var data-var='date'> 1</var>, <var data-var='time'>06:59</var> IST Resolved - This incident has been now resolved. Our team will continue to monitor to ensure the stability of the services. Jul <var data-var='date'> 1</var>, <var data-var='time'>06:40</var> IST Identified - Kore Japan Region - Kore Voice gateway service is experiencing a partial service disruption. We are actively working on remediating the issue, and we will keep you posted.

Jun <var data-var='date'>30</var>, <var data-var='time'>23:10</var> IST Resolved - This incident has been resolved. Jun <var data-var='date'>30</var>, <var data-var='time'>22:58</var> IST Update - We are continuing to monitor for any further issues. Jun <var data-var='date'>30</var>, <var data-var='time'>22:51</var> IST Monitoring - We identified the issue and fixed it. Currently, we are monitoring the progress Jun <var data-var='date'>30</var>, <var data-var='time'>22:47</var> IST Investigating - Dear Users, We want to let you know that the bot developers and admins are currently facing issues in accessing the call recording in the XOCC dashboard in the US Central region. We are addressing this issue as soon as possible. We will keep you posted. Please note that there is no impact on service availability in general and runtime is not impacted.

US Central Region - Call recording availability is impacted

Jun <var data-var='date'>30</var>, <var data-var='time'>22:00</var> IST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>30</var>, <var data-var='time'>19:00</var> IST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>23</var>, <var data-var='time'>00:33</var> IST Scheduled - The Release for XO (10.27.0/11.26.0) /XO Contact Center (v3.26.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness. You can find the revised provisional updates by referring to the downloadable pre-release notes below: <a href="https://docs.kore.ai/wp-content/uploads/2026/06/10.27.0_-11.26.0_-3.26.0-Kore-Bots-Platform-Pre-Release-Notes.pdf">XO v10.27.0 / v11.26.0 and XOCCAI v3.26.0 Pre-Release Notes </a> This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site. During this maintenance window, if you observe any sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Release Community Guidance </a> for additional information. We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.

XO Platform Release (10.27.0/11.26.0) /XO Contact Center (v3.26.0) - JP Region

Jun <var data-var='date'>30</var>, <var data-var='time'>20:00</var> IST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>30</var>, <var data-var='time'>18:00</var> IST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>26</var>, <var data-var='time'>10:26</var> IST Scheduled - We will be deploying Agent Platform v1.8.6 in JP region at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness. During this maintenance window, if you observe any sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Release Community Guidance </a> for additional information. We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.

[AGENT PLATFORM] v1.8.6 Release - JP Region

Jun <var data-var='date'>30</var>, <var data-var='time'>10:00</var> IST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>30</var>, <var data-var='time'>07:00</var> IST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>23</var>, <var data-var='time'>00:31</var> IST Scheduled - The Release for XO (10.27.0/11.26.0) /XO Contact Center (v3.26.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness. You can find the revised provisional updates by referring to the downloadable pre-release notes below: <a href="https://docs.kore.ai/wp-content/uploads/2026/06/10.27.0_-11.26.0_-3.26.0-Kore-Bots-Platform-Pre-Release-Notes.pdf">XO v10.27.0 / v11.26.0 and XOCCAI v3.26.0 Pre-Release Notes </a> This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site. During this maintenance window, if you observe any sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Release Community Guidance </a> for additional information. We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.

XO Platform Release (10.27.0/11.26.0) /XO Contact Center (v3.26.0) - EU Region

Jun <var data-var='date'>29</var>, <var data-var='time'>22:00</var> IST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>29</var>, <var data-var='time'>19:00</var> IST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>23</var>, <var data-var='time'>00:30</var> IST Scheduled - The Release for XO (10.27.0/11.26.0) /XO Contact Center (v3.26.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness. You can find the revised provisional updates by referring to the downloadable pre-release notes below: <a href="https://docs.kore.ai/wp-content/uploads/2026/06/10.27.0_-11.26.0_-3.26.0-Kore-Bots-Platform-Pre-Release-Notes.pdf">XO v10.27.0 / v11.26.0 and XOCCAI v3.26.0 Pre-Release Notes </a> This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site. During this maintenance window, if you observe any sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Release Community Guidance </a> for additional information. We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.

XO Platform Release (10.27.0/11.26.0) /XO Contact Center (v3.26.0) - AU Region

Jun <var data-var='date'>29</var>, <var data-var='time'>10:01</var> IST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>29</var>, <var data-var='time'>08:00</var> IST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>26</var>, <var data-var='time'>10:28</var> IST Scheduled - We will be deploying Agent Platform v1.8.6 in DE region at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness. During this maintenance window, if you observe any sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Release Community Guidance </a> for additional information. We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.

[AGENT PLATFORM] v1.8.6 Release - DE Region

Jun <var data-var='date'>29</var>, <var data-var='time'>10:00</var> IST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>29</var>, <var data-var='time'>07:00</var> IST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>23</var>, <var data-var='time'>00:28</var> IST Scheduled - The Release for XO (10.27.0/11.26.0) /XO Contact Center (v3.26.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness. You can find the revised provisional updates by referring to the downloadable pre-release notes below: <a href="https://docs.kore.ai/wp-content/uploads/2026/06/10.27.0_-11.26.0_-3.26.0-Kore-Bots-Platform-Pre-Release-Notes.pdf">XO v10.27.0 / v11.26.0 and XOCCAI v3.26.0 Pre-Release Notes </a> This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site. During this maintenance window, if you observe any sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Release Community Guidance </a> for additional information. We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.

Is Kore.ai Inc down?

Kore.ai Inc status is UP

Lastest published events

[v11.26.0 HF] Critical HF - DE Region [06-07-2026]

[v11.26.0 HF] Critical HF - JP Region [04-07-2026]

[AGENT PLATFORM] Hot fix upon v1.8.6 Release - US Region

Kore.ai Inc Services, Components and Regions

Recent Kore.ai Inc events

XO Platform Release (10.27.1/11.26.1) /XO Contact Center (v3.26.1) - JP Region

XO Platform Release (10.27.1/11.26.1) /XO Contact Center (v3.26.1) - EU Region

XO Platform Release (10.27.1/11.26.1) /XO Contact Center (v3.26.1) - DE Region

XO Platform Release (10.27.1/11.26.1) /XO Contact Center (v3.26.1) - IND Region

XO Platform Release (10.27.1/11.26.1) /XO Contact Center (v3.26.1) - US Region

[v11.26.0 HF] Critical HF - US Region [08-07-2026]

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Is Kore.ai Inc down?

Kore.ai Inc status is UP

Lastest published events

[v11.26.0 HF] Critical HF - DE Region [06-07-2026]

[v11.26.0 HF] Critical HF - JP Region [04-07-2026]

[AGENT PLATFORM] Hot fix upon v1.8.6 Release - US Region

Kore.ai Inc Services, Components and Regions

Recent Kore.ai Inc events

XO Platform Release (10.27.1/11.26.1) /XO Contact Center (v3.26.1) - JP Region

XO Platform Release (10.27.1/11.26.1) /XO Contact Center (v3.26.1) - EU Region

XO Platform Release (10.27.1/11.26.1) /XO Contact Center (v3.26.1) - DE Region

XO Platform Release (10.27.1/11.26.1) /XO Contact Center (v3.26.1) - IND Region

XO Platform Release (10.27.1/11.26.1) /XO Contact Center (v3.26.1) - US Region

[v11.26.0 HF] Critical HF - US Region [08-07-2026]

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!