THIS IS A SCHEDULED EVENT Apr <var data-var='date'>15</var>, <var data-var='time'>07:00</var> - <var data-var='time'>10:00</var> ISTApr <var data-var='date'> 8</var>, <var data-var='time'>12:19</var> IST Scheduled - The Release for XO (10.24.1/11.23.1) /XO Contact Center (v3.23.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness. You can find the revised provisional updates by referring to the downloadable pre-release notes below: <a href="https://docs.kore.ai/wp-content/uploads/2026/04/10.24.1_-11.23.1_-3.23.1-Kore-Bots-Platform-Pre-Release-Notes.pdf">XO v10.24.1 / v11.23.1 and XOCCAI v3.23.1 Pre-Release Notes </a> This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site. During this maintenance window, if you observe any sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Release Community Guidance </a> for additional information. We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.

XO Platform Release (10.24.1/11.23.1) /XO Contact Center (v3.23.1)- UAE Region

THIS IS A SCHEDULED EVENT Apr <var data-var='date'>14</var>, <var data-var='time'>19:00</var> - <var data-var='time'>22:00</var> ISTApr <var data-var='date'> 8</var>, <var data-var='time'>12:10</var> IST Scheduled - The Release for XO (10.24.1/11.23.1) /XO Contact Center (v3.23.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness. You can find the revised provisional updates by referring to the downloadable pre-release notes below: <a href="https://docs.kore.ai/wp-content/uploads/2026/04/10.24.1_-11.23.1_-3.23.1-Kore-Bots-Platform-Pre-Release-Notes.pdf">XO v10.24.1 / v11.23.1 and XOCCAI v3.23.1 Pre-Release Notes </a> This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site. During this maintenance window, if you observe any sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Release Community Guidance </a> for additional information. We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.

XO Platform Release (10.24.1/11.23.1) /XO Contact Center (v3.23.1)- JP Region

THIS IS A SCHEDULED EVENT Apr <var data-var='date'>14</var>, <var data-var='time'>07:00</var> - <var data-var='time'>10:00</var> ISTApr <var data-var='date'> 8</var>, <var data-var='time'>12:09</var> IST Scheduled - The Release for XO (10.24.1/11.23.1) /XO Contact Center (v3.23.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness. You can find the revised provisional updates by referring to the downloadable pre-release notes below: <a href="https://docs.kore.ai/wp-content/uploads/2026/04/10.24.1_-11.23.1_-3.23.1-Kore-Bots-Platform-Pre-Release-Notes.pdf">XO v10.24.1 / v11.23.1 and XOCCAI v3.23.1 Pre-Release Notes </a> This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site. During this maintenance window, if you observe any sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Release Community Guidance </a> for additional information. We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.

XO Platform Release (10.24.1/11.23.1) /XO Contact Center (v3.23.1)- EU Region

THIS IS A SCHEDULED EVENT Apr <var data-var='date'>13</var>, <var data-var='time'>19:00</var> - <var data-var='time'>22:00</var> ISTApr <var data-var='date'> 8</var>, <var data-var='time'>12:07</var> IST Scheduled - The Release for XO (10.24.1/11.23.1) /XO Contact Center (v3.23.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness. You can find the revised provisional updates by referring to the downloadable pre-release notes below: <a href="https://docs.kore.ai/wp-content/uploads/2026/04/10.24.1_-11.23.1_-3.23.1-Kore-Bots-Platform-Pre-Release-Notes.pdf">XO v10.24.1 / v11.23.1 and XOCCAI v3.23.1 Pre-Release Notes </a> This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site. During this maintenance window, if you observe any sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Release Community Guidance </a> for additional information. We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.

XO Platform Release (10.24.1/11.23.1) /XO Contact Center (v3.23.1)- AU Region

THIS IS A SCHEDULED EVENT Apr <var data-var='date'>13</var>, <var data-var='time'>07:00</var> - <var data-var='time'>10:00</var> ISTApr <var data-var='date'> 8</var>, <var data-var='time'>12:05</var> IST Scheduled - The Release for XO (10.24.1/11.23.1) /XO Contact Center (v3.23.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness. You can find the revised provisional updates by referring to the downloadable pre-release notes below: <a href="https://docs.kore.ai/wp-content/uploads/2026/04/10.24.1_-11.23.1_-3.23.1-Kore-Bots-Platform-Pre-Release-Notes.pdf">XO v10.24.1 / v11.23.1 and XOCCAI v3.23.1 Pre-Release Notes </a> This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site. During this maintenance window, if you observe any sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Release Community Guidance </a> for additional information. We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.

XO Platform Release (10.24.1/11.23.1) /XO Contact Center (v3.23.1) - DE Region

THIS IS A SCHEDULED EVENT Apr <var data-var='date'>12</var>, <var data-var='time'>20:00</var> - <var data-var='time'>23:00</var> ISTApr <var data-var='date'> 8</var>, <var data-var='time'>12:02</var> IST Scheduled - The Release for XO (10.24.1/11.23.1) /XO Contact Center (v3.23.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness. You can find the revised provisional updates by referring to the downloadable pre-release notes below: <a href="https://docs.kore.ai/wp-content/uploads/2026/04/10.24.1_-11.23.1_-3.23.1-Kore-Bots-Platform-Pre-Release-Notes.pdf">XO v10.24.1 / v11.23.1 and XOCCAI v3.23.1 Pre-Release Notes </a> This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site. During this maintenance window, if you observe any sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Release Community Guidance </a> for additional information. We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.

XO Platform Release (10.24.1/11.23.1) /XO Contact Center (v3.23.1) - IND Region

THIS IS A SCHEDULED EVENT Apr <var data-var='date'>11</var>, <var data-var='time'>10:30</var> - <var data-var='time'>13:30</var> ISTApr <var data-var='date'> 8</var>, <var data-var='time'>12:01</var> IST Scheduled - The Release for XO (10.24.1/11.23.1) /XO Contact Center (v3.23.1) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness. You can find the revised provisional updates by referring to the downloadable pre-release notes below: <a href="https://docs.kore.ai/wp-content/uploads/2026/04/10.24.1_-11.23.1_-3.23.1-Kore-Bots-Platform-Pre-Release-Notes.pdf">XO v10.24.1 / v11.23.1 and XOCCAI v3.23.1 Pre-Release Notes </a> This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site. During this maintenance window, if you observe any sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Release Community Guidance </a> for additional information. We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.

XO Platform Release (10.24.1/11.23.1) /XO Contact Center (v3.23.1)- US Region

THIS IS A SCHEDULED EVENT Apr <var data-var='date'>9</var>, <var data-var='time'>07:00</var> - <var data-var='time'>10:00</var> ISTApr <var data-var='date'> 8</var>, <var data-var='time'>17:00</var> IST Scheduled - The Release for XO (10.24.0/11.23.0) /XO Contact Center (v3.23.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness. You can find the revised provisional updates by referring to the downloadable pre-release notes below: <a href="https://docs.kore.ai/wp-content/uploads/2026/03/10.24.0_-11.23.0_-3.23.0-Kore-Bots-Platform-Pre-Release-Notes.pdf">XO v10.24.0 / v11.23.0 and XOCCAI v3.23.0 Pre-Release Notes </a> This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site. During this maintenance window, if you observe any sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Release Community Guidance </a> for additional information. We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.

XO Platform Release (10.24.0/11.23.0) /XO Contact Center (v3.23.0) - UAE Region

Apr <var data-var='date'> 8</var>, <var data-var='time'>09:54</var> IST Completed - Closing the maintenance window due to the mentioned reasons.Apr <var data-var='date'> 8</var>, <var data-var='time'>09:53</var> IST Update - Dear UAE region users: Unfortunately, due to unforeseen issues during the deployment preparations, we are unable to proceed further with the scheduled deployment today. We will be deploying v10.24.0/ v11.23.0 tomorrow, 09-Apr-2026 7:00AM IST. We apologise for any inconveniences caused.Apr <var data-var='date'> 8</var>, <var data-var='time'>07:00</var> IST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr <var data-var='date'> 6</var>, <var data-var='time'>20:34</var> IST Scheduled - The Release for XO (10.24.0/11.23.0) /XO Contact Center (v3.23.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness. You can find the revised provisional updates by referring to the downloadable pre-release notes below: <a href="https://docs.kore.ai/wp-content/uploads/2026/03/10.24.0_-11.23.0_-3.23.0-Kore-Bots-Platform-Pre-Release-Notes.pdf">XO v10.24.0 / v11.23.0 and XOCCAI v3.23.0 Pre-Release Notes </a> This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site. During this maintenance window, if you observe any sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Release Community Guidance </a> for additional information. We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.

Apr <var data-var='date'> 7</var>, <var data-var='time'>21:12</var> IST Resolved - Dear Users, We observed degraded performance on the XO 11 platform in the DE instance between 08:35 PM IST and 08:45 PM IST. The issue has been identified and resolved. We sincerely apologize for any inconvenience caused. Our team will continue to closely monitor the system to ensure continued stability.

Degraded Performance with the XO 11 Platform on the DE Instance

Apr <var data-var='date'> 7</var>, <var data-var='time'>19:18</var> IST Resolved - Dear Users, We observed intermittent issues on the XO 11 platform in the India instance between 06:40 PM IST and 07:05 PM IST. There was no impact to runtime services for customers in the India Production environment. However, the search functionality within the “Interactions” tab was intermittently affected during this time. The issue has been identified and resolved. We sincerely apologize for any inconvenience caused. Our team will continue to closely monitor the system to ensure stability.

Intermittent Issues Observed on XO 11 Platform – India Instance

Apr <var data-var='date'> 7</var>, <var data-var='time'>15:30</var> IST Completed - The scheduled maintenance has been completed.Apr <var data-var='date'> 7</var>, <var data-var='time'>13:34</var> IST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr <var data-var='date'> 7</var>, <var data-var='time'>13:33</var> IST Scheduled - We will be undergoing scheduled maintenance during this time.Apr <var data-var='date'> 7</var>, <var data-var='time'>13:30</var> IST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr <var data-var='date'> 7</var>, <var data-var='time'>13:06</var> IST Scheduled - We will be deploying a targeted hotfix in the US region. This HF is an enhancement to an existing feature. During the deployment window, services are expected to remain available, though some users may notice brief, intermittent disruptions. Our teams will be actively monitoring the rollout to ensure a smooth completion.

[Agent Platform] Critical Hotfix - US v1.8.0 [07-APR-2026]

Apr <var data-var='date'> 7</var>, <var data-var='time'>12:30</var> IST Completed - The scheduled maintenance has been completed.Apr <var data-var='date'> 7</var>, <var data-var='time'>10:30</var> IST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr <var data-var='date'> 6</var>, <var data-var='time'>22:44</var> IST Scheduled - We are applying an urgent Hotfix on SearchAI v11.23.0 in the US region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers. During the maintenance schedule in case you observe sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Community Guidance </a> for more details.

SearchAI -11.23.0 Critical Hotfix in US Region - 07-APR-2026

Apr <var data-var='date'> 7</var>, <var data-var='time'>10:00</var> IST Completed - The scheduled maintenance has been completed.Apr <var data-var='date'> 7</var>, <var data-var='time'>07:00</var> IST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr <var data-var='date'> 6</var>, <var data-var='time'>20:33</var> IST Scheduled - The Release for XO (10.24.0/11.23.0) /XO Contact Center (v3.23.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness. You can find the revised provisional updates by referring to the downloadable pre-release notes below: <a href="https://docs.kore.ai/wp-content/uploads/2026/03/10.24.0_-11.23.0_-3.23.0-Kore-Bots-Platform-Pre-Release-Notes.pdf">XO v10.24.0 / v11.23.0 and XOCCAI v3.23.0 Pre-Release Notes </a> This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site. During this maintenance window, if you observe any sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Release Community Guidance </a> for additional information. We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.

XO Platform Release (10.24.0/11.23.0) /XO Contact Center (v3.23.0) - EU Region

Apr <var data-var='date'> 6</var>, <var data-var='time'>12:29</var> IST Resolved - This incident has been resolved. We will continue to monitor the system’s stability.Apr <var data-var='date'> 6</var>, <var data-var='time'>12:17</var> IST Update - We are continuing to monitor the system’s stability and validations are currently in progress.Apr <var data-var='date'> 6</var>, <var data-var='time'>09:20</var> IST Monitoring - The XO11 platform in the JP region now appears to be stable. However, customers using the Agentic Platform may continue to experience issues. Our team is actively investigating and working to address the remaining impact, while we continue to closely monitor the status of the XO11 platform. We appreciate your patience and will share further updates as more information becomes availableApr <var data-var='date'> 6</var>, <var data-var='time'>09:14</var> IST Update - We are continuing to investigate this issue.Apr <var data-var='date'> 6</var>, <var data-var='time'>08:13</var> IST Update - We would like to inform you that an outage has been reported impacting UXO/XO11 in the JP region. Our team is actively investigating the issue and working to restore services at the earliest. We sincerely apologize for the inconvenience caused and appreciate your patience. Further updates will be shared as they become available.Apr <var data-var='date'> 6</var>, <var data-var='time'>07:51</var> IST Investigating - We are currently experiencing a partial disruption affecting UXO/XO11 SmartAssist IVR calls in the JP region. Our team is actively investigating the issue and working towards a resolution at the earliest. We sincerely apologize for the inconvenience caused and appreciate your patience. Further updates will be shared as they become available.

JP Region UXO/XO11 Outage

Apr <var data-var='date'> 6</var>, <var data-var='time'>10:00</var> IST Completed - The scheduled maintenance has been completed.Apr <var data-var='date'> 6</var>, <var data-var='time'>07:00</var> IST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr <var data-var='date'> 5</var>, <var data-var='time'>22:58</var> IST Scheduled - We are applying an urgent Hotfix on XO v11.23.0 in the DE region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers. During the maintenance schedule in case you observe sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Community Guidance </a> for more details.

AI4S (XO-11) -11.23.0 Critical Hotfix in DE Region - 06-APR-2026

Apr <var data-var='date'> 5</var>, <var data-var='time'>23:00</var> IST Completed - The scheduled maintenance has been completed.Apr <var data-var='date'> 5</var>, <var data-var='time'>20:00</var> IST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr <var data-var='date'> 4</var>, <var data-var='time'>23:17</var> IST Scheduled - The Release for XO (10.24.0/11.23.0) /XO Contact Center (v3.23.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness. You can find the revised provisional updates by referring to the downloadable pre-release notes below: <a href="https://docs.kore.ai/wp-content/uploads/2026/03/10.24.0_-11.23.0_-3.23.0-Kore-Bots-Platform-Pre-Release-Notes.pdf">XO v10.24.0 / v11.23.0 and XOCCAI v3.23.0 Pre-Release Notes </a> This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site. During this maintenance window, if you observe any sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Release Community Guidance </a> for additional information. We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.

XO Platform Release (10.24.0/11.23.0) /XO Contact Center (v3.23.0 - IND Region

Apr <var data-var='date'> 3</var>, <var data-var='time'>12:30</var> IST Completed - The scheduled maintenance has been completed.Apr <var data-var='date'> 3</var>, <var data-var='time'>10:30</var> IST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr <var data-var='date'> 2</var>, <var data-var='time'>23:33</var> IST Scheduled - We are applying an urgent Hotfix on XO/SearchAI v11.23.0 in the US region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers. During the maintenance schedule in case you observe sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Community Guidance </a> for more details.

AI4S (XO-11)/SearchAI -11.23.0 Critical Hotfix in US Region - 03-APR-2026

Apr <var data-var='date'> 3</var>, <var data-var='time'>09:00</var> IST Completed - The scheduled maintenance has been completed.Apr <var data-var='date'> 3</var>, <var data-var='time'>07:00</var> IST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr <var data-var='date'> 2</var>, <var data-var='time'>23:36</var> IST Scheduled - We are applying an urgent Hotfix on XO v11.23.0 in the DE region at this time. We will be deploying a targeted fix to resolve a high-priority item within the analytics pipeline. You can still continue using our services as usual. This communication serves as a general note to our customers. During the maintenance schedule in case you observe sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Community Guidance </a> for more details.

AI4S (XO-11) -11.23.0 Critical Hotfix in DE Region - 03-APR-2026

Apr <var data-var='date'> 2</var>, <var data-var='time'>12:30</var> IST Completed - The scheduled maintenance has been completed.Apr <var data-var='date'> 2</var>, <var data-var='time'>10:30</var> IST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr <var data-var='date'> 1</var>, <var data-var='time'>22:54</var> IST Scheduled - We are applying an urgent Hotfix on XO v11.23.0 in the US region at this time. We will be deploying a targeted fix to resolve a high-priority item within the analytics pipeline. You can still continue using our services as usual. This communication serves as a general note to our customers. During the maintenance schedule in case you observe sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Community Guidance </a> for more details.

AI4S (XO-11) -11.23.0 Critical Hotfix in US Region - 02-APR-2026

Apr <var data-var='date'> 2</var>, <var data-var='time'>11:35</var> IST Resolved - Dear Users, We would like to inform you about a recently reported supply chain security incident involving the Axios npm package. As per available information, Axios versions 1.14.1 and 0.30.4 were briefly published around March 30–31, 2026. These versions did not follow the standard release process (no corresponding GitHub release artifacts) and were subsequently removed from npm. It has been reported that these versions introduced a dependency on a potentially malicious package. Kore has completed validation across our systems and can confirm that none of our applications use the affected Axios versions (1.14.1 or 0.30.4). There is no impact to our products or services from this incident. We will continue to monitor the situation and take appropriate actions if needed. Thank you for your continued trust and support.

Security Advisory: Axios npm Supply Chain Incident (No Impact to Kore Services)

Mar <var data-var='date'>31</var>, <var data-var='time'>21:00</var> IST Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>31</var>, <var data-var='time'>18:00</var> IST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>27</var>, <var data-var='time'>17:03</var> IST Scheduled - We will be deploying Agent Platform v1.8.0 in JP region at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness. During this maintenance window, if you observe any sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Release Community Guidance </a> for additional information. We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.

[AGENT PLATFORM] v1.8.0 Release - JP Region

Mar <var data-var='date'>31</var>, <var data-var='time'>15:30</var> IST Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>31</var>, <var data-var='time'>13:30</var> IST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>31</var>, <var data-var='time'>13:17</var> IST Scheduled - We are applying an urgent Hotfix on XO v11.23.0 in the US region at this time to resolve a functional issue. You can still continue using our services as usual. This communication serves as a general note to our customers. During the maintenance schedule in case you observe sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Community Guidance </a> for more details.

AI4S (XO-11) -11.23.0 Critical Hotfix in US Region - 31-MAR-2026

Mar <var data-var='date'>31</var>, <var data-var='time'>09:00</var> IST Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>31</var>, <var data-var='time'>07:00</var> IST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>30</var>, <var data-var='time'>20:02</var> IST Update - We will be undergoing scheduled maintenance during this time.Mar <var data-var='date'>30</var>, <var data-var='time'>19:41</var> IST Update - We will be undergoing scheduled maintenance during this time.Mar <var data-var='date'>30</var>, <var data-var='time'>18:36</var> IST Scheduled - We are applying an urgent Hotfix on XO v11.23.0 in the DE region at this time. We will be deploying a targeted fix to resolve a high-priority item within the analytics pipeline. You can still continue using our services as usual. This communication serves as a general note to our customers. During the maintenance schedule in case you observe sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Community Guidance </a> for more details.

AI4S (XO-11) -11.23.0 Critical Hotfix in DE Region - 31-MAR-2026

Mar <var data-var='date'>31</var>, <var data-var='time'>00:06</var> IST Resolved - This incident has been resolved.Mar <var data-var='date'>30</var>, <var data-var='time'>23:56</var> IST Monitoring - The issue has been resolved. We will continue to closely monitor system performance to ensure stability.Mar <var data-var='date'>30</var>, <var data-var='time'>23:16</var> IST Update - On the US SaaS instance, partial service disruptions are currently being observed across both XO10 and XO11, with differing symptoms in each. For XO10, customers using Agent Desktop and AgentAI may experience impact, particularly with agent assignment, routing, and agent coaching functionalities. For XO11, certain Agent AI services including Sentiment Analysis, Agent Coaching, and Quality Management may operate with limited functionality, and some features could be temporarily unavailable. Based on our current assessment, customers not using the above-mentioned functionalities or components should not be impacted. We appreciate your patience and will continue to keep you updated as we make progress.Mar <var data-var='date'>30</var>, <var data-var='time'>22:59</var> IST Update - Our teams are continuing to thoroughly investigate the issue. We greatly appreciate your patience and understanding during this time. Please rest assured that this is being treated with the highest priority, and every effort is being made to restore services as quickly as possible.Mar <var data-var='date'>30</var>, <var data-var='time'>22:30</var> IST Update - We are continuing to actively investigate this issue. We sincerely appreciate your patience and understanding as we work towards fully restoring services. Please be assured that our teams are treating this with the highest priority and are making every effort to resolve it as quickly as possible.Mar <var data-var='date'>30</var>, <var data-var='time'>21:30</var> IST Investigating - Users may experience intermittent response delays and performance latency at this time. Our teams are actively working on mitigation efforts to restore services to normal operation. During this period, Agent AI services including Sentiment Analysis, Agent Coaching, and Quality Management may operate with limited functionality, and some features may be temporarily unavailable. We truly appreciate your patience and understanding as we work to fully restore services. Please be assured that our teams are prioritizing this and are working diligently to resolve the issue as quickly as possible. We will continue to keep you informed with regular updates on the progress.

Is Kore.ai Inc down?

Kore.ai Inc status is UP

Lastest published events

XO Platform Release (10.24.0/11.23.0) /XO Contact Center (v3.23.0) - UAE Region

Degraded Performance with the XO 11 Platform on the DE Instance

Intermittent Issues Observed on XO 11 Platform – India Instance

Kore.ai Inc Services, Components and Regions

Recent Kore.ai Inc events

XO Platform Release (10.24.1/11.23.1) /XO Contact Center (v3.23.1)- UAE Region

XO Platform Release (10.24.1/11.23.1) /XO Contact Center (v3.23.1)- JP Region

XO Platform Release (10.24.1/11.23.1) /XO Contact Center (v3.23.1)- EU Region

XO Platform Release (10.24.1/11.23.1) /XO Contact Center (v3.23.1)- AU Region

XO Platform Release (10.24.1/11.23.1) /XO Contact Center (v3.23.1) - DE Region

XO Platform Release (10.24.1/11.23.1) /XO Contact Center (v3.23.1) - IND Region

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Is Kore.ai Inc down?

Kore.ai Inc status is UP

Lastest published events

XO Platform Release (10.24.0/11.23.0) /XO Contact Center (v3.23.0) - UAE Region

Degraded Performance with the XO 11 Platform on the DE Instance

Intermittent Issues Observed on XO 11 Platform – India Instance

Kore.ai Inc Services, Components and Regions

Recent Kore.ai Inc events

XO Platform Release (10.24.1/11.23.1) /XO Contact Center (v3.23.1)- UAE Region

XO Platform Release (10.24.1/11.23.1) /XO Contact Center (v3.23.1)- JP Region

XO Platform Release (10.24.1/11.23.1) /XO Contact Center (v3.23.1)- EU Region

XO Platform Release (10.24.1/11.23.1) /XO Contact Center (v3.23.1)- AU Region

XO Platform Release (10.24.1/11.23.1) /XO Contact Center (v3.23.1) - DE Region

XO Platform Release (10.24.1/11.23.1) /XO Contact Center (v3.23.1) - IND Region

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!