Aug <var data-var='date'>21</var>, <var data-var='time'>14:57</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>21</var>, <var data-var='time'>13:08</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>21</var>, <var data-var='time'>12:03</var> UTC Identified - The issue has been identified and a fix is being implemented. Aug <var data-var='date'>21</var>, <var data-var='time'>08:52</var> UTC Investigating - We have received reports that the Gmail Phish Alert Button shows the error "[reportPhishAttempt()] An internal error has occurred. Please try again." when reporting phish. We are investigating this issue and will update this page when we have more information.

PAB | Error Reporting Phish using Gmail Phish Alert Button

Aug <var data-var='date'>18</var>, <var data-var='time'>20:14</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>18</var>, <var data-var='time'>15:26</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>18</var>, <var data-var='time'>14:29</var> UTC Investigating - We are investigating an issue causing a Non-Delivery Report (NDR) to be returned when a message is reported via the Phish Alert Button and "Send Us a Copy" is enabled in Account Settings

PAB sending a Non-Delivery Report after an Email is Reported (US Only)

Aug <var data-var='date'>12</var>, <var data-var='time'>18:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>31</var>, <var data-var='time'>17:00</var> UTC Scheduled - We will be performing maintenance work on a subset of Secure Workspace instances from August 12th to August 25th, 2026. During this maintenance, impacted instances may experience a service disruption of up to 15 minutes.

Secure Workspace Scheduled Maintenance (UK, EU & US)

Aug <var data-var='date'> 6</var>, <var data-var='time'>21:56</var> UTC Resolved - Upon further investigation we have determined that the errors affecting Google PhishRIP queries were related to individual issues on Google accounts. Aug <var data-var='date'> 5</var>, <var data-var='time'>21:24</var> UTC Monitoring - Based on our investigation into the recent errors affecting Google PhishRIP queries, it appears these may be related to suspended Gmail accounts. We are continuing to monitor the issue. Aug <var data-var='date'> 5</var>, <var data-var='time'>19:29</var> UTC Investigating - We are currently investigating an issue affecting Google PhishRIP queries, which may cause them to fail.

Google Workspace PhishRIP errors

Aug <var data-var='date'> 5</var>, <var data-var='time'>18:30</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 5</var>, <var data-var='time'>17:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 3</var>, <var data-var='time'>16:35</var> UTC Scheduled - We will be performing maintenance on the EU and UK region instances of Prevent on August 5, 2026 from 5:00 p.m. to 6:30 p.m. (UTC). During maintenance, Prevent users may experience up to 90 minutes of service disruption.

Prevent - Planned Maintenance (EU and UK)

Aug <var data-var='date'> 5</var>, <var data-var='time'>12:17</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'> 4</var>, <var data-var='time'>19:51</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'> 4</var>, <var data-var='time'>19:19</var> UTC Identified - We have identified an issue preventing account settings from loading in the SAT console.

SAT Account Settings not Loading

Jul <var data-var='date'>29</var>, <var data-var='time'>18:58</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>28</var>, <var data-var='time'>20:35</var> UTC Monitoring - A fix has been implemented for this issue and PhishRIP queries are no longer quarantining messages unexpectedly. We are still investigating queries that may have been impacted Jul <var data-var='date'>28</var>, <var data-var='time'>20:00</var> UTC Investigating - We are investigating an issue related to emails being quarantined by PhishRIP unexpectedly

Unexpected Emails being quarantined by PhishRIP

Jul <var data-var='date'>29</var>, <var data-var='time'>11:30</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>29</var>, <var data-var='time'>10:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>23</var>, <var data-var='time'>15:13</var> UTC Scheduled - We will be performing maintenance on the US region instance of Prevent on July 29, 2026 from 10:00 a.m. to 11:30 a.m. (UTC). During maintenance, Prevent users may experience up to 60 minutes of service disruption.

Prevent - Planned Maintenance

Jul <var data-var='date'>23</var>, <var data-var='time'>02:01</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>23</var>, <var data-var='time'>01:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>20</var>, <var data-var='time'>19:11</var> UTC Scheduled - We will be performing maintenance on all instances of KSAT on July 23, 2026 from 01:00 to 01:50 (UTC). During this maintenance, users in this instances may experience up to 15 minutes of service disruption.

Planned Maintenance - Add Users Index

Jul <var data-var='date'>23</var>, <var data-var='time'>02:00</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>23</var>, <var data-var='time'>01:01</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>20</var>, <var data-var='time'>16:01</var> UTC Scheduled - We will be performing maintenance on Second Chance on July 23rd, 2026 from 1:00 a.m. to 2:00 a.m. (UTC). During this maintenance, you may experience up to 1 minute of service

Second Chance - Planned Maintenance

Jul <var data-var='date'>22</var>, <var data-var='time'>11:30</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>22</var>, <var data-var='time'>10:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>17</var>, <var data-var='time'>15:40</var> UTC Scheduled - We will be performing maintenance on the AU region instances of Prevent on July 22, 2026 from 10:00 to 11:30 (UTC). During this maintenance, users in this instances may experience up to 60 minutes of service disruption.

Cutover of the Prevent Production Cluster (AU)

Aug <var data-var='date'>17</var>, <var data-var='time'>21:02</var> UTC Update - We are continuing to monitor the implemented fix for the online store, to ensure that no further issues occur. Jul <var data-var='date'>29</var>, <var data-var='time'>18:40</var> UTC Monitoring - We’ve implemented a fix for the online store and we’re monitoring the results to make sure no further issues occur. Jul <var data-var='date'>20</var>, <var data-var='time'>18:24</var> UTC Investigating - We have received reports that customers are unable to purchase Protect licenses on store.knowbe4.com. We are investigating this issue and will update this page when we have more information. Jul <var data-var='date'>17</var>, <var data-var='time'>18:55</var> UTC Monitoring - We’ve implemented a fix and we’re monitoring the results to make sure no further issues occur. Jul <var data-var='date'>17</var>, <var data-var='time'>13:18</var> UTC Investigating - We are investigating users being unable to purchase Protect licenses on store.knowbe4.com. We will update this page when we have more information.

Protect blank purchasing page on store.knowbe4.com

Jul <var data-var='date'>16</var>, <var data-var='time'>21:20</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>16</var>, <var data-var='time'>20:09</var> UTC Identified - A fix has been identified, and we will be monitoring the results as it rolls out. Jul <var data-var='date'>16</var>, <var data-var='time'>19:48</var> UTC Investigating - We have identified an issue where users may receive a redirect upon logging into Defend, and our engineering team is looking into a fix.

Defend - Redirect Upon Login

Jul <var data-var='date'>16</var>, <var data-var='time'>14:04</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>16</var>, <var data-var='time'>01:23</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>15</var>, <var data-var='time'>16:54</var> UTC Update - We are continuing to investigate this issue. Jul <var data-var='date'>15</var>, <var data-var='time'>16:51</var> UTC Update - We are investigating users being unable to purchase Protect licenses on store.knowbe4.com. We will update this page when we have more information. Jul <var data-var='date'>15</var>, <var data-var='time'>16:48</var> UTC Update - We are continuing to investigate this issue. Jul <var data-var='date'>15</var>, <var data-var='time'>16:46</var> UTC Investigating - We are investigating users being unable to purchase Protect licenses on store.knowbe4.com. We will update this page when we have more information.

Jul <var data-var='date'>10</var>, <var data-var='time'>14:30</var> UTC Resolved - An upstream feature flag service issue degraded model routing in collaboration-inference, causing PhishML evaluations to return 0/0/0 default errors. The third party deployed a fix, and a code update was deployed to production adding static fallback routing. All services have recovered and are operating normally.

PhishML Degradation

Jul <var data-var='date'> 8</var>, <var data-var='time'>18:30</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 8</var>, <var data-var='time'>18:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 6</var>, <var data-var='time'>14:57</var> UTC Scheduled - We will be performing maintenance on the UK region instances of Prevent, Protect, Secure Web Forms, and Secure Workspace on July 8th, 2026 from 6:00 p.m. to 6:30 p.m. (UTC). During this maintenance, users in this instance may experience up to 30 minutes of service disruption.

Prevent, Protect, Secure Web Forms, Secure Workspace - Planned Maintenance (UK)

Jul <var data-var='date'> 8</var>, <var data-var='time'>02:00</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 8</var>, <var data-var='time'>01:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 2</var>, <var data-var='time'>17:27</var> UTC Scheduled - We will be performing server maintenance on all instances of the KSAT console on July 8th, 2026 from 1:00 a.m. - 2:00 a.m. (UTC). During this maintenance, minor latency can be expected for up to 20 minutes.

KSAT - Server Maintenance (All Instances)

Jul <var data-var='date'> 1</var>, <var data-var='time'>18:01</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'> 1</var>, <var data-var='time'>16:02</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'> 1</var>, <var data-var='time'>14:40</var> UTC Investigating - We have received reports that users are experiencing issues when logging into the US instance. We are investigating this issue and will update this page when we have more information.

KSAT Intermittent Login Issues - US

Jun <var data-var='date'>30</var>, <var data-var='time'>19:46</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>30</var>, <var data-var='time'>16:14</var> UTC Investigating - We have received reports that emails sent to Defend are experiencing delays being delivered to inboxes using SMTP. We are investigating this issue and will update this page when we have more information.

Defend - Increased Email Latency (US Only)

Jun <var data-var='date'>30</var>, <var data-var='time'>19:11</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>30</var>, <var data-var='time'>15:42</var> UTC Monitoring - We’ve implemented a fix for PhishER and we’re monitoring the results to make sure no further issues occur. Impacted messages can be replayed through all rules and actions. Please be aware this could cause duplicate responses to be sent if an action successfully ran during this incident. If you have further questions or concerns please contact our support team directly: https://support.knowbe4.com/hc/en-us/requests/new  The following Knowledge Base Article contains instructions on how to replay messages: https://support.knowbe4.com/hc/en-us/articles/13169303385619-PhishER-Inbox-Guide#h_01HCNEBF8CJQ98GE9PGM7HGDZ0 Jun <var data-var='date'>30</var>, <var data-var='time'>14:18</var> UTC Investigating - We have identified an issue where PhishML evaluations are causing the "PML:BYPASSED" tag to be applied.

PhishML Evaluations Causing PML:BYPASSED Tags to Apply

Jun <var data-var='date'>26</var>, <var data-var='time'>02:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>26</var>, <var data-var='time'>01:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>24</var>, <var data-var='time'>20:23</var> UTC Scheduled - We will be performing maintenance work on all instances on June 26th, 2026 from 01:00 AM UTC to 02:00 AM UTC. During this maintenance window users may experience elevated latency or transient slowness with membership updates such as adding or removing users to or from groups.

KSAT Membership Table Maintenance (All Instances)

Jun <var data-var='date'>25</var>, <var data-var='time'>13:10</var> UTC Resolved - We have identified an issue where users may receive a 500 error upon logging into KCM GRC. A fix has been implemented, and users should be able to login without error. Jun <var data-var='date'>24</var>, <var data-var='time'>22:06</var> UTC Monitoring - We have identified an issue where users may receive a 500 error upon logging into KCM GRC. A fix has been implemented, and we will continue to monitor this issue. Jun <var data-var='date'>24</var>, <var data-var='time'>15:48</var> UTC Investigating - We have identified an issue where users may receive a 500 error upon logging into KCM GRC, and our engineering team is looking into a fix.

KCM GRC - 500 Errors Upon Login

Jun <var data-var='date'>19</var>, <var data-var='time'>14:01</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>18</var>, <var data-var='time'>22:42</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>18</var>, <var data-var='time'>21:16</var> UTC Update - We are continuing to investigate this issue. Jun <var data-var='date'>18</var>, <var data-var='time'>21:14</var> UTC Investigating - We have received reports of the Phishing test reports tab currently being unavailable. We are investigating this issue and will update this page when we have more information.

Phishing test report tab unavailable

Jun <var data-var='date'>18</var>, <var data-var='time'>19:12</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>18</var>, <var data-var='time'>15:43</var> UTC Monitoring - We’ve implemented a fix for the Human Risk Management widget and we’re monitoring the results to make sure no further issues occur. Jun <var data-var='date'>18</var>, <var data-var='time'>15:13</var> UTC Investigating - We have received reports that the Human Risk Managment widget is showing no results in the KnowBe4 Security Center. We are investigating this issue and will update this page when we have more information.

KnowBe4 Security Center (KSC) | Human Risk Managment Widget Showing No Results

Jun <var data-var='date'>17</var>, <var data-var='time'>20:19</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>17</var>, <var data-var='time'>12:48</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>16</var>, <var data-var='time'>22:23</var> UTC Investigating - We've identified an issue that has resulted in inconsistent reporting, and our engineering team is looking into a fix.

Is KnowBe4 down?

KnowBe4 status is UNDER MAINTENANCE

Components with issues

Lastest published events

PAB | Error Reporting Phish using Gmail Phish Alert Button

PAB sending a Non-Delivery Report after an Email is Reported (US Only)

Protect blank purchasing page on store.knowbe4.com

KnowBe4 Services, Components and Regions

Recent KnowBe4 events

PAB | Error Reporting Phish using Gmail Phish Alert Button

PAB sending a Non-Delivery Report after an Email is Reported (US Only)

Secure Workspace Scheduled Maintenance (UK, EU & US)

Google Workspace PhishRIP errors

Prevent - Planned Maintenance (EU and UK)

SAT Account Settings not Loading