Jul <var data-var='date'> 7</var>, <var data-var='time'>15:29</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>12</var>, <var data-var='time'>18:00</var> UTC Identified - We're currently investigating an issue affecting data sync integrations and are working to restore full functionality as quickly as possible.

Data Sync Integration Issues

Mar <var data-var='date'>17</var>, <var data-var='time'>18:24</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>17</var>, <var data-var='time'>18:10</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>17</var>, <var data-var='time'>17:15</var> UTC Update - We are continuing to investigate this issue. Mar <var data-var='date'>17</var>, <var data-var='time'>16:45</var> UTC Investigating - We are currently investigating this issue.

slow page loads

Mar <var data-var='date'>10</var>, <var data-var='time'>20:45</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>10</var>, <var data-var='time'>20:35</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>10</var>, <var data-var='time'>20:01</var> UTC Investigating - We are currently investigating this issue.

platform instability

Feb <var data-var='date'>18</var>, <var data-var='time'>03:08</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'>18</var>, <var data-var='time'>02:54</var> UTC Monitoring - Heroku has restored services we rely on. There may be intermittent issues until issue is fully resolved. Feb <var data-var='date'>18</var>, <var data-var='time'>02:24</var> UTC Update - We have been affected by issues at our hosting provider Heroku. https://status.heroku.com/incidents/2915 Feb <var data-var='date'>18</var>, <var data-var='time'>01:52</var> UTC Investigating - We are currently investigating this issue.

platform issues due to Heroku outage

Jan <var data-var='date'>29</var>, <var data-var='time'>02:30</var> UTC Resolved - This incident has been resolved. Jan <var data-var='date'>28</var>, <var data-var='time'>23:15</var> UTC Monitoring - We have identified and deployed a fix for this issue. We are actively monitoring the situation to confirm full resolution. Jan <var data-var='date'>28</var>, <var data-var='time'>21:34</var> UTC Investigating - We're seeing an increase in time outs and failure rates for Ask Klue. We're currently investigating this issue.

Elevated Ask Klue Failures and Timeouts

Nov <var data-var='date'>18</var>, <var data-var='time'>17:45</var> UTC Resolved - All user facing services have returned to full operational status. Our backend processing queues should recover gradually over the next 24 hours. Slower than nominal processing times should be expected. Nov <var data-var='date'>18</var>, <var data-var='time'>14:59</var> UTC Update - Normal levels of traffic have resumed, however the Klue platform may still be sluggish or experience transient issues. Nov <var data-var='date'>18</var>, <var data-var='time'>14:36</var> UTC Monitoring - Some traffic has resumed, so app.klue.com may be accessible from some geos. We will continue monitoring the situation. Nov <var data-var='date'>18</var>, <var data-var='time'>12:04</var> UTC Investigating - We are currently aware of an issue with Cloudflare, which is a critical dependency for routing traffic to us. Please monitor https://cloudflarestatus.com for updates.

Cloudflare failing to route requests

Oct <var data-var='date'>21</var>, <var data-var='time'>00:00</var> UTC Resolved - All services have returned to normal operations following the resolution of the AWS us-east-1 outage. app.klue.com is fully accessible and performing as expected. Delayed scheduled tasks, including automated card updates and email digests, are now processing. Thank you for your patience during this incident. Oct <var data-var='date'>20</var>, <var data-var='time'>19:46</var> UTC Monitoring - We've seen a marked improvement in our overall error rate, and performance is stabilizing. We'll continue to monitor the situation, but the trend is positive. Certain forms of scheduled tasks like automated card updates and email digests may be delayed while we recover. Oct <var data-var='date'>20</var>, <var data-var='time'>16:47</var> UTC Update - Access to app.klue.com has degraded further due to issues with our upstream providers. We're continuing to monitor the underlying incident. Oct <var data-var='date'>20</var>, <var data-var='time'>15:03</var> UTC Identified - We're experiencing a partial outage as a result of AWS us-east-1's outage. You may experience issues accessing app.klue.com. We're closely monitoring the recovery of the underlying incident. https://health.aws.amazon.com/health/status

Impact from AWS Downtime

Aug <var data-var='date'>26</var>, <var data-var='time'>16:23</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>21</var>, <var data-var='time'>18:55</var> UTC Monitoring - We're cautiously monitoring a mitigation while we implement a long term fix. Aug <var data-var='date'>21</var>, <var data-var='time'>17:10</var> UTC Investigating - We have identified an issue that is causing degraded performance with app.klue.com and users may experience timeouts, slow loading and issues with integrations. We are working to identify the root cause of the issue.

Klue App Performance Degradation

Aug <var data-var='date'>20</var>, <var data-var='time'>22:27</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>20</var>, <var data-var='time'>17:11</var> UTC Update - System availability has been restored. We'll continue to monitor performance. Aug <var data-var='date'>20</var>, <var data-var='time'>17:00</var> UTC Monitoring - We've implemented a fix and are monitoring to confirm a successful resolution. Aug <var data-var='date'>20</var>, <var data-var='time'>16:40</var> UTC Identified - We have identified an issue that is causing degraded performance with app.klue.com and users may experience timeouts, slow loading and issues with integrations. We have identified the cause and are working on implementing a fix.

Jun <var data-var='date'>13</var>, <var data-var='time'>01:08</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>12</var>, <var data-var='time'>20:41</var> UTC Monitoring - We are seeing improved performance across Klue and are monitoring the application performance. Jun <var data-var='date'>12</var>, <var data-var='time'>19:10</var> UTC Investigating - A Google Cloud Platform (GCP) incident is currently slowing or interrupting some Klue features. Our engineering team is working closely with Google to restore full service and will post updates here as we learn more. Need help while we work on a fix? Please email support@klue.com -our in-app live chat is temporarily unavailable. Thank you for your patience. No action is required on your end, and there is no indication of data loss.

Nov <var data-var='date'> 3</var>, <var data-var='time'>04:00</var> UTC Completed - The scheduled maintenance has been completed. Nov <var data-var='date'> 2</var>, <var data-var='time'>15:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>25</var>, <var data-var='time'>23:29</var> UTC Scheduled - We will be updating some database configurations at this time. There is a chance that some features in the Klue app will be affected temporarily.

Database Maintenance

Sep <var data-var='date'> 1</var>, <var data-var='time'>04:21</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 1</var>, <var data-var='time'>04:21</var> UTC Verifying - Verification is currently underway for the maintenance items. Sep <var data-var='date'> 1</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>27</var>, <var data-var='time'>21:01</var> UTC Scheduled - We will be undergoing scheduled maintenance at this time and the Klue app may be inaccessible.

Scheduled Maintenance

Dec <var data-var='date'>24</var>, <var data-var='time'>05:44</var> UTC Completed - The scheduled maintenance has been completed. Dec <var data-var='date'>18</var>, <var data-var='time'>21:33</var> UTC Scheduled - We will be undergoing scheduled maintenance during this time.

Oct <var data-var='date'>13</var>, <var data-var='time'>03:26</var> UTC Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>13</var>, <var data-var='time'>03:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>12</var>, <var data-var='time'>17:01</var> UTC Scheduled - We will be performing scheduled maintenance on the Klue App and it will be inaccessible during this time.

Sep <var data-var='date'>19</var>, <var data-var='time'>23:45</var> UTC Resolved - The issue has been resolved and access to app.klue.com has been restored. Sep <var data-var='date'>19</var>, <var data-var='time'>23:32</var> UTC Investigating - We have identified an issue that is preventing users from accessing app.klue.com. We are working to identify the root cause of the issue.

Klue App Inaccesible

Sep <var data-var='date'>16</var>, <var data-var='time'>22:33</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>16</var>, <var data-var='time'>22:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>15</var>, <var data-var='time'>21:28</var> UTC Scheduled - We will be performing scheduled maintenance on the Klue application at 22:00 UTC on Saturday September 16th. At this time the Klue app will be accessible but there may be a disruption to some functionality.

Jul <var data-var='date'>31</var>, <var data-var='time'>18:57</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>31</var>, <var data-var='time'>16:09</var> UTC Monitoring - We have implemented a fix and are actively monitoring the performance of the application. Jul <var data-var='date'>31</var>, <var data-var='time'>15:11</var> UTC Investigating - We are currently investigating an app-wide issue that is causing degraded performance in the Klue app. Users may experience timeouts, slow loading and issues with integrations. Our team is working to identify the root cause of the issue and will fix it as soon as possible.

Klue App Performance Degredation

Jul <var data-var='date'>27</var>, <var data-var='time'>19:14</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>27</var>, <var data-var='time'>16:33</var> UTC Monitoring - We have implemented a fix and are actively monitoring the performance of the application. Jul <var data-var='date'>27</var>, <var data-var='time'>15:41</var> UTC Investigating - We are currently investigating an app-wide issue that is causing degraded performance in the Klue app. Users may experience timeouts, slow loading and issues with integrations. Our team is working to identify the root cause of the issue and will fix it as soon as possible.

Jul <var data-var='date'>20</var>, <var data-var='time'>04:00</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>20</var>, <var data-var='time'>03:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>18</var>, <var data-var='time'>15:34</var> UTC Scheduled - We will be performing scheduled maintenance on the Klue application at 03:00 UTC on Thursday July 20th. At this time the Klue app will be accessible but there may be a disruption to some functionality.

Jun <var data-var='date'>10</var>, <var data-var='time'>17:16</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 9</var>, <var data-var='time'>17:15</var> UTC Scheduled - We will be performing scheduled maintenance on the Klue application at 18:00 UTC on Saturday June 10th. At this time the Klue app will be accessible but there may be a disruption to some functionality.

Jun <var data-var='date'> 9</var>, <var data-var='time'>01:30</var> UTC Resolved - An issue occurred that temporarily prevented access to app.klue.com. The issue has been resolved and access to app.klue.com has been restored.

Klue App Unreachable

May <var data-var='date'>13</var>, <var data-var='time'>03:00</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>13</var>, <var data-var='time'>02:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>11</var>, <var data-var='time'>21:18</var> UTC Scheduled - We will be performing scheduled maintenance on the Klue Slack application at 00:00 UTC on Saturday May 13th. At this time the Klue app will be accessible but there may be a disruption to some functionality.

May <var data-var='date'> 7</var>, <var data-var='time'>04:00</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'> 7</var>, <var data-var='time'>03:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 5</var>, <var data-var='time'>22:23</var> UTC Scheduled - We will be performing scheduled maintenance on the Klue application at 03:00 UTC on Sunday May 7th. At this time the Klue app will be accessible but there may be a disruption to some functionality.

Feb <var data-var='date'>26</var>, <var data-var='time'>15:00</var> UTC Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>26</var>, <var data-var='time'>14:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>24</var>, <var data-var='time'>20:14</var> UTC Scheduled - We will be performing scheduled maintenance on the Klue application at 14:00 UTC on Sunday February 26th. At this time the Klue app will be accessible but there may be a disruption to some functionality.

Dec <var data-var='date'>28</var>, <var data-var='time'>18:00</var> UTC Resolved - app.klue.com was temporarily unavailable while routine maintenance was applied to the database. The issue has been resolved, no data has been affected, and access to app.klue.com has been restored.

Is Klue down?

Klue status is UP

Lastest published events

Data Sync Integration Issues

slow page loads

platform instability

Klue Services, Components and Regions

Recent Klue events

Data Sync Integration Issues

slow page loads

platform instability

platform issues due to Heroku outage

Elevated Ask Klue Failures and Timeouts

Cloudflare failing to route requests