Jul <var data-var='date'> 7</var>, <var data-var='time'>12:56</var> EDT Resolved - All systems are operating normally. This incident has been resolved. Jul <var data-var='date'> 7</var>, <var data-var='time'>12:47</var> EDT Monitoring - Sending delays have recovered, and login and navigation are operating normally. We continue to monitor closely and appreciate your patience throughout this incident. Jul <var data-var='date'> 7</var>, <var data-var='time'>12:32</var> EDT Update - Campaign and flow sends are now delayed by less than 30 minutes and are continuing to recover. Login and navigation are operating normally. We will share another update shortly. Jul <var data-var='date'> 7</var>, <var data-var='time'>11:56</var> EDT Identified - Performance issues affecting login and general navigation in Klaviyo have recovered, and those areas are now operating normally. Some customers may still be experiencing delays with sends while we work to fully restore normal processing. We have identified the cause and are working to resolve the remaining impact as quickly as possible. We will share another update shortly. Jul <var data-var='date'> 7</var>, <var data-var='time'>11:33</var> EDT Investigating - Customers may be experiencing slower than usual performance when loading or navigating Klaviyo, and some sends may be delayed. We are actively investigating. We will share another update as soon as we have more information.

Klaviyo Loading Errors and Sending Delays

Jul <var data-var='date'> 6</var>, <var data-var='time'>19:02</var> EDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 6</var>, <var data-var='time'>18:02</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 6</var>, <var data-var='time'>18:01</var> EDT Scheduled - Beginning at 6:00 PM (US Eastern Time) on Monday, July 6, 2026, Klaviyo's Engineering team will perform maintenance on our infrastructure for consent. We expect the maintenance period to last approximately 1 hour. During this time, in-app and API operations related to SMS and Whatsapp Consent may be temporarily unavailable. This includes subscribes and unsubscribes. Please note that no data will be lost during this maintenance and these features should run as expected once maintenance has completed.

Data Infrastructure Maintenance

Jul <var data-var='date'> 2</var>, <var data-var='time'>10:17</var> EDT Resolved - The block within the Yahoo infrastructure that resulted in these elevated bounces has been resolved. Customers can safely resend to bounced recipients from this time period. This incident has been resolved. Jul <var data-var='date'> 2</var>, <var data-var='time'>08:17</var> EDT Investigating - Starting at 02:30AM US/Eastern on 07/02/2026, a subset of customers are currently experiencing an increase in bounced emails to Yahoo and AOL recipients with the reason of "554 Message not allowed - [PH01] Email not accepted for policy reasons.". Our Engineering and Deliverability teams are actively investigating and working with Yahoo to resolve the issue. We do not recommend resending to those bounced recipients at this moment in time.

Yahoo PH01 Block — Email Bounces to Yahoo/AOL Recipients

Jun <var data-var='date'>12</var>, <var data-var='time'>13:30</var> EDT Resolved - Meta-connected features in Klaviyo, including WhatsApp messaging, Meta integrations, and Instagram connectivity, have returned to normal. Messages that failed during the disruption were reprocessed, though a small number that did not reach Klaviyo could not be recovered. This incident has been resolved. Jun <var data-var='date'>12</var>, <var data-var='time'>13:19</var> EDT Monitoring - We are seeing further recovery with WhatsApp messaging, Meta integrations, and Instagram connectivity. WhatsApp messaging should no longer encounter failures. We've replayed all failed messages during this time period. We continue to monitor and will confirm once recovery has completed. Jun <var data-var='date'>12</var>, <var data-var='time'>11:48</var> EDT Identified - Customers may continue to experience issues with Meta-connected features in Klaviyo, including WhatsApp messaging, Meta integrations, and Instagram connectivity. This is caused by a disruption at an upstream provider that affects connections to these features. We have begun to see partial recovery, and some messages are now sending successfully. We are working to resolve this quickly and will share another update as soon as more information is available. Jun <var data-var='date'>12</var>, <var data-var='time'>10:49</var> EDT Investigating - Customers are currently experiencing issues with Meta-connected features in Klaviyo, including WhatsApp messaging, Meta integrations, and Instagram connectivity. We are investigating a disruption with an upstream provider and will share another update as soon as we have more information.

Meta Services Disruption

Jun <var data-var='date'>10</var>, <var data-var='time'>15:46</var> EDT Resolved - Customers should no longer see any errors when selecting a template while creating or editing a campaign. This incident has been resolved. Jun <var data-var='date'>10</var>, <var data-var='time'>15:23</var> EDT Monitoring - A fix has been deployed and system performance is improving. Customers should start to be able to successfully select a template. We continue to monitor closely and appreciate your patience throughout this incident. Jun <var data-var='date'>10</var>, <var data-var='time'>15:02</var> EDT Identified - We have identified the root cause and are working on a fix. We will share another update shortly. Jun <var data-var='date'>10</var>, <var data-var='time'>14:47</var> EDT Investigating - Customers may be experiencing an error when selecting a template while creating or editing a campaign. Our team is actively investigating and will share another update as soon as we have more information.

Errors when attempting to select templates for campaigns

Jun <var data-var='date'> 8</var>, <var data-var='time'>20:49</var> EDT Resolved - Campaign sending has been restored and the backlog of delayed campaigns has completed sending. This incident has been resolved. Jun <var data-var='date'> 8</var>, <var data-var='time'>19:54</var> EDT Monitoring - We have deployed a fix and campaign sending is recovering. We are processing the backlog of delayed campaigns and expect to deliver them shortly. We continue to monitor closely and appreciate your patience throughout this incident. Jun <var data-var='date'> 8</var>, <var data-var='time'>19:20</var> EDT Update - We are continuing to work through the fix for this issue. We are working to resolve this as quickly as possible and will share another update shortly. Jun <var data-var='date'> 8</var>, <var data-var='time'>17:19</var> EDT Identified - We have identified the root cause and are working on a fix. We will share another update shortly. Jun <var data-var='date'> 8</var>, <var data-var='time'>17:10</var> EDT Investigating - Some customers may be experiencing delays with campaign sending, where sends are currently stuck in processing. We are investigating the issue and will provide an update as soon as we have more information.

Campaign sending delays

Jun <var data-var='date'> 6</var>, <var data-var='time'>19:05</var> EDT Resolved - The issue affecting WhatsApp features within Klaviyo has been resolved as of 6:45 PM US/Eastern on June 6, 2026. Our Engineering team has monitored performance and see that WhatsApp services have been restored including message sending, integration setup and template editing. This incident has been resolved. Jun <var data-var='date'> 6</var>, <var data-var='time'>13:18</var> EDT Investigating - All WhatsApp functionality is currently unavailable for customers due to an upstream provider outage (including sending, integration setup and template editing). The Engineering team is actively investigating and will share more information as soon as it becomes available.

WhatsApp Disruption

Jun <var data-var='date'> 3</var>, <var data-var='time'>13:16</var> EDT Resolved - The issue affecting Shopify integrations has been resolved, and Shopify data syncing has returned to normal. Automated retry processes will continue to work through the backlog of affected requests. Some customers may see their integration in a failed state, but the retry processes will automatically fix this. Customers who saw errors while setting up a new Shopify integration can retry. This incident has been resolved. Jun <var data-var='date'> 3</var>, <var data-var='time'>11:06</var> EDT Monitoring - We're seeing further recovery for Shopify integrations, and Shopify data syncing is returning to normal. Automated retry processes are working through the backlog of affected requests. No action is required for customers with existing integrations. Customers who saw errors while setting up a new Shopify integration can retry that setup. We continue to monitor closely and appreciate your patience throughout this incident. Jun <var data-var='date'> 3</var>, <var data-var='time'>10:46</var> EDT Identified - The issue has been identified and we are seeing early signs of recovery. We are continuing to monitor the situation closely and will share another update shortly. Jun <var data-var='date'> 3</var>, <var data-var='time'>10:23</var> EDT Investigating - Klaviyo is aware of an issue affecting the Shopify integration. Some customers attempting to set up a new Shopify integration, or performing actions that depend on the Shopify API, may be encountering errors. Customers with existing integrations may experience delays in Shopify data syncing. The issue is caused by a partial outage affecting an upstream service, and our team is actively monitoring the situation while automated retry processes work to recover affected requests. You can follow the external incident here: https://www.shopifystatus.com/incidents/gbqcx5fk01gz We will share more as soon as the situation is understood.

Shopify API Outage

May <var data-var='date'>19</var>, <var data-var='time'>20:30</var> EDT Resolved - SMS events have been restored to real time processing as of 6:38 PM ET on May 19, 2026. Our Engineering team has monitored performance and see that systems have fully recovered. This incident has been resolved. May <var data-var='date'>19</var>, <var data-var='time'>18:21</var> EDT Identified - We have identified the cause of the issue and SMS event processing is recovering. Delays in processing SMS events are currently around 3 hours and continue to decrease. SMS campaign sending continues to be unaffected and recipients are continuing to receive messages at the expected send times. Customers may continue to see downstream delay in SMS event-triggered flow sending, real-time segments built on SMS event data, and reporting until processing has fully caught up. Customers may also encounter errors when creating and registering RCS agents, and when viewing videos within the platform. We'll provide updates as soon as more information is available. May <var data-var='date'>19</var>, <var data-var='time'>16:36</var> EDT Investigating - SMS event processing is delayed by approximately 2–3 hours. SMS sending is not impacted and recipients are receiving messages at the expected send times. This is impacting when SMS-related events appear in customer accounts, which may cause a delay in SMS event-triggered flows, real-time segments built on SMS event data, and reporting. Our team is actively investigating and we'll provide updates as soon as more information is available.

SMS Event Processing Delays

May <var data-var='date'>19</var>, <var data-var='time'>13:38</var> EDT Resolved - The intermittent errors, slow page loads, and delays for email and SMS sends have been resolved. A small number of push notifications from impacted flows are being replayed and will deliver shortly. This incident has been resolved. May <var data-var='date'>19</var>, <var data-var='time'>13:17</var> EDT Monitoring - A fix has been deployed and system performance is improving. Intermittent errors, slow page loads, and delays for email and SMS sends are recovering. We continue to monitor closely. May <var data-var='date'>19</var>, <var data-var='time'>12:46</var> EDT Identified - We have identified the cause of the intermittent errors and slow page loads some customers are experiencing in the Klaviyo app. Some customers may also be experiencing delays of up to 20 minutes for email and SMS sends, as well as delays in flows that send push notifications. Our engineering team is deploying a fix. May <var data-var='date'>19</var>, <var data-var='time'>12:11</var> EDT Investigating - Customers may be experiencing intermittent errors and slow page loads in the Klaviyo app. Our engineering team is actively investigating. We'll provide updates as soon as more information is available.

Page loading errors

May <var data-var='date'> 8</var>, <var data-var='time'>20:31</var> EDT Resolved - Analytics processing for campaigns and flows is fully caught up and operating normally. We appreciate your patience throughout this incident. This incident has been resolved. May <var data-var='date'> 8</var>, <var data-var='time'>19:13</var> EDT Monitoring - Analytics processing for campaigns and flows is recovering and the delay is decreasing. Sending, scheduling, and other core functions remain fully operational. We're monitoring closely and will confirm once analytics return to normal operation. May <var data-var='date'> 8</var>, <var data-var='time'>16:19</var> EDT Update - Sending, scheduling, and other core functions are operating normally. Analytics for campaigns and flows are currently delayed by approximately 2 hours. These issues are tied to instability with an upstream infrastructure provider (AWS) and we are continuing to work through them. We'll provide updates as soon as we have more to share. May <var data-var='date'> 8</var>, <var data-var='time'>14:37</var> EDT Update - System performance is improving, and users can now access campaigns pages to complete scheduling. We determined these errors resulted from a combination of instability with an upstream infrastructure provider (AWS) and a significant increase in retry traffic. We continue to monitor closely and appreciate your patience throughout this incident. May <var data-var='date'> 8</var>, <var data-var='time'>13:10</var> EDT Identified - We have identified the root cause of the errors and our engineering team is actively working toward a resolution. We'll provide updates as soon as more information is available. May <var data-var='date'> 8</var>, <var data-var='time'>11:02</var> EDT Investigating - We are currently investigating reports of errors loading campaign and flow pages within Klaviyo. Campaign and flow sending is not impacted. Our engineering team is actively working to identify and resolve the issue. We'll provide updates as soon as more information is available.

Campaign and flow page loading errors

May <var data-var='date'> 8</var>, <var data-var='time'>15:05</var> EDT Resolved - Segmentation continues to process in real-time and is fully recovered. We determined the delays resulted from instability with an upstream infrastructure provider (AWS). This incident is now resolved. May <var data-var='date'> 8</var>, <var data-var='time'>12:59</var> EDT Monitoring - Segmentation has been restored to real-time processing, and campaign and forms analytics have now recovered. This was a reporting UI display issue only, no data was lost. Our engineering team continues to monitor closely until our upstream service provider has confirmed full recovery. May <var data-var='date'> 8</var>, <var data-var='time'>03:08</var> EDT Update - Segmentation has been restored to realtime processing. Our engineering team continues to restore the remaining affected analytics. We will continue to provide updates as real-time analytics functionality resumes. May <var data-var='date'> 7</var>, <var data-var='time'>23:46</var> EDT Update - A subset of customers are currently experiencing segmentation processing delays of approximately 1.5 hours and may find that analytics data is not fully up to date. Access to reporting pages has been restored and our engineering team is actively working to bring segmentation and analytics back to real time. We'll provide updates as soon as more information is available. May <var data-var='date'> 7</var>, <var data-var='time'>22:22</var> EDT Identified - Our engineering team continues to investigate areas affected by an upstream service provider. Customers may experience processing delays for segmentation and analytics, and loading issues with reporting pages. For campaigns, sends may not reach the most up-to-date audience due to segmentation delays. Segment-triggered flows may also fail to trigger correctly as profiles may not be added to or removed from segments as expected. We'll provide updates as soon as more information is available. May <var data-var='date'> 7</var>, <var data-var='time'>21:32</var> EDT Investigating - We are currently investigating an issue affecting analytics and reporting, flows, campaigns, and segmentation. This issue appears to be related to a disruption with an upstream service provider. Customers may experience errors or be unable to load flows and campaigns pages, see delays in real-time segmentation updates, and find analytics data temporarily unavailable. Our team is actively working to resolve this. We'll provide updates as soon as more information is available.

Processing delays

May <var data-var='date'> 7</var>, <var data-var='time'>19:02</var> EDT Resolved - All Klaviyo services have been fully restored and final recovery work is complete. We appreciate your patience throughout this incident. This incident has been resolved. May <var data-var='date'> 7</var>, <var data-var='time'>11:48</var> EDT Update - Klaviyo services remain restored and operating as expected. Most recovery and repair work is now complete. Remaining work is focused on restoring webhook connections for a subset of WooCommerce and Eventbrite integrations and a subset of campaign analytics repairs, neither of which is affecting customer use of the platform. Our team is continuing to monitor closely. May <var data-var='date'> 6</var>, <var data-var='time'>17:30</var> EDT Update - Klaviyo services remain restored and operating as expected. Final background recovery and repair work is ongoing, but is not affecting customer use of the platform. Our team is continuing to monitor closely. May <var data-var='date'> 6</var>, <var data-var='time'>11:59</var> EDT Update - Klaviyo services have been restored. Some background data reconciliation and recovery work is still in progress. This is not affecting overall system availability or customer use of the platform. Our team is continuing to monitor closely as we complete final repair efforts. May <var data-var='date'> 6</var>, <var data-var='time'>01:59</var> EDT Update - Access to klaviyo.com and core platform services has been restored. The majority of platform areas have returned to normal operation, with many affected services recovering automatically as infrastructure came back online. Our team is continuing to monitor platform stability and is actively working through remaining data repairs, including unsubscribe processing and analytics recovery. We will share further updates as this work progresses. May <var data-var='date'> 5</var>, <var data-var='time'>22:53</var> EDT Monitoring - Our engineering team has restored the impacted services and confirmed that systems have resumed functioning as intended. All Campaign/Flow messages impacted which are able to be replayed are currently sending. We're currently monitoring performance and will continue to update as incident is resolved. May <var data-var='date'> 5</var>, <var data-var='time'>21:38</var> EDT Update - We are seeing recovery across APIs, event ingestion, and subscriptions. Our team continues to work toward restoring full functionality. May <var data-var='date'> 5</var>, <var data-var='time'>20:57</var> EDT Update - Recovery is continuing to progress, and additional services are coming back online. Our team remains actively engaged, and we'll provide another update shortly. May <var data-var='date'> 5</var>, <var data-var='time'>20:25</var> EDT Identified - Access to klaviyo.com has been restored, and dependent services are progressively coming back online. Our team continues to work toward full recovery, which we expect within the next hour. We'll provide another update in 30 minutes. May <var data-var='date'> 5</var>, <var data-var='time'>19:40</var> EDT Update - We are continuing to investigate the issue affecting access to klaviyo.com and all associated services. Our engineering team is actively working to restore affected services. We will provide updates as soon as more information is available. May <var data-var='date'> 5</var>, <var data-var='time'>18:33</var> EDT Update - Our engineering team is continuing to investigate the disruption affecting klaviyo.com, our APIs, and message sending. We will provide updates as more information is available. May <var data-var='date'> 5</var>, <var data-var='time'>17:24</var> EDT Investigating - Klaviyo is currently experiencing a service disruption affecting access to klaviyo.com, our APIs, and message sending. Customers may be unable to log in, send campaigns or flows, or have their events processed during this time. Our engineering team is actively investigating the root cause. We'll provide updates as soon as more information is available.

Klaviyo Service Disruption

Apr <var data-var='date'>26</var>, <var data-var='time'>04:11</var> EDT Resolved - We confirmed that all API activity has been stable since the fix was released. Any requests that returned 503 errors during the outage window will need to be retried. This incident has been resolved. Apr <var data-var='date'>26</var>, <var data-var='time'>03:43</var> EDT Monitoring - We successfully implemented a fix as of 3:20 AM US/Eastern that restored all API activity. We are continuing to monitor the results. Apr <var data-var='date'>26</var>, <var data-var='time'>03:24</var> EDT Identified - Starting at approximately 2:27 AM US/Eastern on 04/25/2026, we began experiencing intermittent elevated errors across our APIs. Some customers may experience 503 errors when trying to log into Klaviyo, load certain pages or make API requests. Our Engineering Team has identified the root cause and has implemented mitigations. We'll provide updates as soon as more information is available.

API 503 Errors

Mar <var data-var='date'>27</var>, <var data-var='time'>01:15</var> EDT Resolved - Real-time segmentation is processing in real-time, and this incident has been resolved. Mar <var data-var='date'>27</var>, <var data-var='time'>00:46</var> EDT Monitoring - Starting around 8:15 PM US Eastern 26th March, we began seeing delays in real-time segment processing for a subset of customers. Segments may be out of date by up to 2.5 hours. Engineering have identified a solution and are working to implement the fix shortly. We will continue to provide updates as real-time segmentation functionality is restored.

Real-time segmentation delays

Jan <var data-var='date'>12</var>, <var data-var='time'>07:23</var> EST Resolved - This incident has been resolved. Jan <var data-var='date'>12</var>, <var data-var='time'>07:05</var> EST Monitoring - A fix has been implemented and we are monitoring results. Campaign sending and scheduling is back to normal, and all delayed campaigns have been replayed. Jan <var data-var='date'>12</var>, <var data-var='time'>06:51</var> EST Identified - As of 6:45am US Eastern, the issue has been identified and a fix implemented. Any new scheduled or sent campaigns should process, with slight delays. We are actively replaying any campaigns that were delayed. Jan <var data-var='date'>12</var>, <var data-var='time'>06:12</var> EST Investigating - Beginning around 5am US Eastern time, we began observing delays in campaign scheduling and sending. New campaigns, and scheduled RAST (calculate Recipient at Send Times) campaigns, are unable to send. However non-RAST campaigns that were scheduled prior to 5am US Eastern Time are processing as usual. We do not expect data loss. We are actively working to resolve the incident and will provide updates as soon as possible.

Issues with Campaign Sending and Scheduling

Dec <var data-var='date'>22</var>, <var data-var='time'>19:07</var> EST Resolved - This incident has been resolved. Dec <var data-var='date'>22</var>, <var data-var='time'>18:58</var> EST Monitoring - We have confirmed the app is now widely available and are moving the incident to monitoring. 10% of accounts experienced messaging delays during this window. We are working to replay any impacted messages, including unsubscribes, inbound SMS, and flows. Any campaigns that failed during this time will need to be manually resent. We will continue to monitor system performance. Dec <var data-var='date'>22</var>, <var data-var='time'>18:37</var> EST Update - We identified broader service disruption across the Klaviyo app between 5:55 pm and approximately 6:10 pm ET. While initial reports were limited to account switching, we have since confirmed additional impact to app availability and functionality. The underlying issue has been addressed, and the app is now available. Some customers may continue to experience intermittent issues as systems fully recover. We are actively monitoring. Dec <var data-var='date'>22</var>, <var data-var='time'>17:37</var> EST Investigating - We are investigating reports of users unable to switch accounts once logged into Klaviyo

Users with access to multiple accounts being unable to switch accounts

Dec <var data-var='date'>18</var>, <var data-var='time'>01:36</var> EST Resolved - This incident has been resolved. Dec <var data-var='date'>18</var>, <var data-var='time'>01:06</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'>18</var>, <var data-var='time'>00:12</var> EST Identified - The issue has been identified and a fix is being implemented. Dec <var data-var='date'>17</var>, <var data-var='time'>23:10</var> EST Investigating - Starting around 9:52pm US Eastern, a database upgrade failure caused data processing delays in-app. As a result, we are experiencing delays in event processing, flows, unsubscribes, segmentation, sending for certain campaigns, and v3 APIs. No data loss is expected. We are actively working to resolve the incident and will provide updates when possible.

Data processing delays

Dec <var data-var='date'>16</var>, <var data-var='time'>20:49</var> EST Resolved - As of 8:23 PM US/Eastern on 12/16/2025, this incident has been resolved and template cloning functionality has been fully restored. Dec <var data-var='date'>16</var>, <var data-var='time'>20:11</var> EST Monitoring - Beginning around 6:42 PM US/Eastern on 12/16/2025, customers may have noticed an issue with cloning templates from the Template Library. Our engineering team has identified the cause of this issue and is implementing a fix to restore functionality. We'll provide updates as soon as more information is available.

Template Cloning Functionality

Dec <var data-var='date'> 5</var>, <var data-var='time'>04:00</var> EST Resolved - Between 3:48am (US Eastern) and 4:10am (US Eastern) Cloudflare experienced an outage which affected Klaviyo. During this time, users were unable to access Klaviyo.com and all Klaviyo APIs. During this window, a number of services were affected. Subscription events and click tracking events were lost. Outbound campaign message sending was not affected. Klaviyo is now fully operational and this incident has been resolved. https://www.cloudflarestatus.com/incidents/k9ppxftx8bs5

Cloudflare incident disrupting Klaviyo

Dec <var data-var='date'> 3</var>, <var data-var='time'>15:36</var> EST Resolved - Monitoring is complete, and this incident has been resolved. We appreciate your patience throughout this incident. Dec <var data-var='date'> 3</var>, <var data-var='time'>15:21</var> EST Monitoring - We successfully reverted the change and have confirmed that Customer Agent Web Chat follow-up prompts are sending as expected. We will continue to monitor to ensure there is no further impact. Dec <var data-var='date'> 3</var>, <var data-var='time'>15:08</var> EST Identified - As of 3:00 PM US/Eastern, we confirmed this issue is only impacted Web Chat. Customer Agent via SMS chat is not impacted. We have identified a recent change as the root cause and will be reverting this shortly. We continue to monitor closely and appreciate your patience throughout this incident. Dec <var data-var='date'> 3</var>, <var data-var='time'>14:57</var> EST Investigating - We are currently investigating an issue impacting Customer Agent follow-up prompts beginning around 11:20 AM US/Eastern. Follow-up prompts are not appearing after replies from the AI Agent. This prevents end users from continuing the conversation or escalating to a human agent. We'll provide updates as more information is available.

Customer Agent Follow Up Prompts not Appearing

Nov <var data-var='date'>28</var>, <var data-var='time'>17:05</var> EST Resolved - This incident has been resolved. Nov <var data-var='date'>28</var>, <var data-var='time'>16:11</var> EST Monitoring - Access to these services (Customer Hub, Helpdesk, and Customer Agent) remains stable. We are continuing to closely monitor these systems. Nov <var data-var='date'>28</var>, <var data-var='time'>15:46</var> EST Identified - Starting at 3:40pm (US Eastern), we have restored access to these services (Customer Hub, Helpdesk, and Customer Agent). We continue to closely monitor these systems. Nov <var data-var='date'>28</var>, <var data-var='time'>15:27</var> EST Investigating - Starting at 3:00pm (US Eastern), Klaviyo Helpdesk, Customer Hub, and the onsite web chat functionality of Customer Agent are unavailable. Our team is investigating the issue and will update with progress as soon as possible.

Klaviyo Helpdesk, Customer Hub, and Customer Agent services Outage

Nov <var data-var='date'>18</var>, <var data-var='time'>14:06</var> EST Resolved - This incident has been resolved, as of 2 pm US eastern. All affected components are operational. Nov <var data-var='date'>18</var>, <var data-var='time'>09:34</var> EST Monitoring - Fixes have been implemented for some services and we are monitoring the issues. Nov <var data-var='date'>18</var>, <var data-var='time'>08:58</var> EST Identified - Cloudflare declared an incident around 6:30 am US Eastern causing all onsite activities, such as unsubscribe and subscribe preference pages and onsite form submissions to error out. Forms appear, but no requests or related events or subscriptions are processing. API calls are also experiencing 403s. https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 We're currently investigating mitigation steps for the affected features.

Cloudflare incident disrupting onsite events

Nov <var data-var='date'>14</var>, <var data-var='time'>17:00</var> EST Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>14</var>, <var data-var='time'>11:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>14</var>, <var data-var='time'>09:58</var> EST Scheduled - Between 11:00 AM and 5:00 PM US/Eastern on Friday, November 14, 2025, Klaviyo Engineering will perform maintenance on our events infrastructure. During this maintenance window, event analytics may be delayed up to 45 minutes. No data loss will occur and no other Klaviyo functionality will be impacted.

Analytics Maintenance

Nov <var data-var='date'>13</var>, <var data-var='time'>16:30</var> EST Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>13</var>, <var data-var='time'>10:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>13</var>, <var data-var='time'>09:36</var> EST Scheduled - Between 10:00 AM and 5:00 PM US/Eastern on Thursday, November 13, 2025, Klaviyo Engineering will perform maintenance on our events infrastructure. During this maintenance window, event analytics may be delayed up to 45 minutes. No data loss will occur and no other Klaviyo functionality will be impacted.

Is Klaviyo down?

Klaviyo status is UP

Lastest published events

Klaviyo Loading Errors and Sending Delays

Data Infrastructure Maintenance

Yahoo PH01 Block — Email Bounces to Yahoo/AOL Recipients

Klaviyo Services, Components and Regions

Recent Klaviyo events

Klaviyo Loading Errors and Sending Delays

Data Infrastructure Maintenance

Yahoo PH01 Block — Email Bounces to Yahoo/AOL Recipients

Meta Services Disruption

Errors when attempting to select templates for campaigns

Campaign sending delays

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Is Klaviyo down?

Klaviyo status is UP

Lastest published events

Klaviyo Loading Errors and Sending Delays

Data Infrastructure Maintenance

Yahoo PH01 Block — Email Bounces to Yahoo/AOL Recipients

Klaviyo Services, Components and Regions

Recent Klaviyo events

Klaviyo Loading Errors and Sending Delays

Data Infrastructure Maintenance

Yahoo PH01 Block — Email Bounces to Yahoo/AOL Recipients

Meta Services Disruption

Errors when attempting to select templates for campaigns

Campaign sending delays

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!