Aug <var data-var='date'>13</var>, <var data-var='time'>10:07</var> CEST Resolved - Klarna Express Checkout is working as expected for the vast majority of merchants. Minor edge cases are being handled separately. Monitoring is now closed. Thank you. Aug <var data-var='date'> 7</var>, <var data-var='time'>15:40</var> CEST Update - Merchant rollout shows significant improvement. Teams will continue monitoring until all affected merchants will be enrolled. Aug <var data-var='date'> 4</var>, <var data-var='time'>13:50</var> CEST Update - Teams are actively testing fixes today, with merchant rollout expected to begin from tomorrow. Work continues to enrol all the remaining affected merchants into the solution and to validate the fix for the broader merchant base. Jul <var data-var='date'>31</var>, <var data-var='time'>15:40</var> CEST Update - Monitoring period continues to show improvement from earlier mitigations. Teams are actively deploying additional fixes and gradually enabling improvements for affected merchants, while continuing to work on full recovery and monitor impact. Jul <var data-var='date'>27</var>, <var data-var='time'>16:20</var> CEST Update - Monitoring period shows improvement, however teams continue working on full recovery actions and continue to monitor. Jul <var data-var='date'>24</var>, <var data-var='time'>10:40</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>24</var>, <var data-var='time'>10:07</var> CEST Investigating - Some customers on iOS (Safari / Chrome) may be unable to finish Klarna checkout in popup mode after login. Android and desktop checkout are not affected. Cause: third-party browser change. We are working to restore the services as soon as possible. Thank you for your patience.

Klarna Express Checkout iOS degradation

Jul <var data-var='date'>30</var>, <var data-var='time'>00:20</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'>30</var>, <var data-var='time'>00:01</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>29</var>, <var data-var='time'>22:56</var> CEST Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'>29</var>, <var data-var='time'>21:29</var> CEST Update - We are still investigating the issue. Thank you for your patience. Jul <var data-var='date'>29</var>, <var data-var='time'>19:58</var> CEST Investigating - We are currently experiencing issues with Merchant Onboarding through Integration Guides App in Merchant Portal in all regions. We are working to restore the service as soon as possible. Thank you for your patience.

Merchant Onboarding degradation using Integration Guides

Jul <var data-var='date'>24</var>, <var data-var='time'>11:00</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>24</var>, <var data-var='time'>10:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>24</var>, <var data-var='time'>08:48</var> CEST Scheduled - We will be performing scheduled database maintenance to scale the database instances and improve performance for our US production environment on July 24th, between 10:00 - 11:00 AM CEST. During the maintenance window, you may experience a short, temporary disruption when attempting to access Financing 1.0 account details, notifications and sendouts. A brief service interruption of approximately 30 seconds is expected during this window. We apologise for any inconvenience and appreciate your understanding.

Planned Maintenance - Database upgrade in US

Jul <var data-var='date'> 8</var>, <var data-var='time'>12:00</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 8</var>, <var data-var='time'>10:30</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 3</var>, <var data-var='time'>10:01</var> CEST Scheduled - We will be performing scheduled maintenance to improve the reliability and security of our services(SSL Certification Rotation). No disruption to Klarna services is expected during this maintenance window. However, if you have any questions or concerns, our Merchant Support team is available through the contact channels listed on https://klarna.com.

Planned Maintenance – SSL Certification  Update (Australia)

Jun <var data-var='date'>16</var>, <var data-var='time'>11:30</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>16</var>, <var data-var='time'>11:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>25</var>, <var data-var='time'>14:13</var> CEST Scheduled - We will be performing scheduled maintenance to improve the performance and reliability of our settlements services. During the maintenance window, services are expected to remain available and no disruption is anticipated. In rare cases, a small number of requests may experience a brief interruption while the update is being completed. Our teams will closely monitor the services throughout the maintenance window. We apologize for any inconvenience and appreciate your understanding.

Scheduled Maintenance – Settlements Services

Jun <var data-var='date'>16</var>, <var data-var='time'>09:00</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>16</var>, <var data-var='time'>07:30</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>12</var>, <var data-var='time'>11:40</var> CEST Scheduled - We will be performing scheduled maintenance on the login and authentication service for Partner Portal.  During the maintenance window (07:30–09:00 CET), users may experience brief interruptions when attempting to sign in. No action is required on your end — service will automatically return to normal once maintenance is complete. We appreciate your patience.

Planned Maintenance – Partner Portal Login

Jun <var data-var='date'>16</var>, <var data-var='time'>04:00</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>16</var>, <var data-var='time'>03:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>12</var>, <var data-var='time'>11:52</var> CEST Scheduled - We will be performing scheduled maintenance on our core infrastructure in the EU production environment. This is a planned upgrade to support increased traffic and improve service reliability in the European region. During the maintenance window (03:00–04:00 CEST on June 16, 2026), users in Europe may experience temporary disruptions when accessing Persona-related services. Some requests may fail briefly while the upgrade is in progress. No action is required on your end — service will automatically return to normal once maintenance is complete. We appreciate your patience.

Planned Maintenance – Persona Services (Europe)

Jun <var data-var='date'>15</var>, <var data-var='time'>11:30</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>15</var>, <var data-var='time'>10:30</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>12</var>, <var data-var='time'>11:49</var> CEST Scheduled - We will be performing scheduled maintenance on our core infrastructure in the US production environment. This is a planned upgrade to support increased traffic and improve service reliability in the Americas region. During the maintenance window (10:30–11:30 CEST), users in the Americas may experience temporary disruptions when accessing Persona-related services. Some requests may fail briefly while the upgrade is in progress. No action is required on your end — service will automatically return to normal once maintenance is complete. We appreciate your patience.

Planned Maintenance – Persona Services (North America)

Jun <var data-var='date'> 1</var>, <var data-var='time'>14:58</var> CEST Resolved - This incident has been resolved, and Customer Service operations have been fully restored across all regions. Jun <var data-var='date'> 1</var>, <var data-var='time'>14:22</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'> 1</var>, <var data-var='time'>13:48</var> CEST Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'> 1</var>, <var data-var='time'>13:21</var> CEST Update - We are continuing to investigate this issue. Jun <var data-var='date'> 1</var>, <var data-var='time'>11:47</var> CEST Investigating - We are currently experiencing a service disruption affecting some of our customer support availability. We are actively working to restore full support capacity as quickly as possible. We apologies for any inconvenience.

Customer Service degradation

May <var data-var='date'>14</var>, <var data-var='time'>22:00</var> CEST Completed - The scheduled maintenance has been completed. May <var data-var='date'>14</var>, <var data-var='time'>20:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>14</var>, <var data-var='time'>15:29</var> CEST Scheduled - A planned maintenance will take place in the EU region. During the maintenance there will be an impact to Managed File Transfer (MFT) services. The duration of actual impact is expected to be 2 hours in this maintenance window. Other regions and services will not be impacted by this scheduled maintenance During this maintenance window: - The MFT (file transfer/file share) service will be temporarily unavailable - Merchants may experience limited access to settlement reports and related files - No impact is expected on payments or checkout functionality Merchants using file transfer services (e.g. reports, settlements) may be impacted during this time If possible, we recommend downloading any required reports before the maintenance window. We apologize for any inconvenience and appreciate your understanding as we improve our systems

Maintenance - Managed File Transfer (MFT) service

May <var data-var='date'> 9</var>, <var data-var='time'>10:00</var> CEST Completed - The scheduled maintenance has been completed. May <var data-var='date'> 9</var>, <var data-var='time'>08:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>27</var>, <var data-var='time'>15:11</var> CEST Scheduled - On May 9th, 2026, from 08:00 to 10:00 CEST (06:00 to 08:00 UTC), our B2B partner Billie will carry out planned essential maintenance to ensure continued system stability and security. During this time, B2B services may be temporarily unavailable or experience disruptions. Some requests may fail and may need to be retried after the maintenance window.

Planned Maintenance – B2B partner Billie maintenance

May <var data-var='date'> 8</var>, <var data-var='time'>14:05</var> CEST Resolved - This incident has been resolved. May <var data-var='date'> 8</var>, <var data-var='time'>12:23</var> CEST Update - Recovery is continuing across impacted US services. The main remaining user impact is that some recent Klarna Card transactions may not yet appear in-app, and related purchase notifications/sendouts can be delayed. We have implemented mitigation and are actively monitoring stability and full catch-up. Root cause remains tied to a cloud infrastructure provider issue. May <var data-var='date'> 8</var>, <var data-var='time'>08:52</var> CEST Update - We are seeing continued recovery across all services. At this time, the only remaining impact is related to recent card transactions not being visible in the app for US users. Send outs and notifications for those purchases may also be delayed. May <var data-var='date'> 8</var>, <var data-var='time'>07:02</var> CEST Update - We are seeing recovery on additional services, we are still monitoring the issue closely. May <var data-var='date'> 8</var>, <var data-var='time'>06:06</var> CEST Monitoring - We have implemented a fix that should help with the resolution of this issue, we are currently monitoring the outcome of this fix. May <var data-var='date'> 8</var>, <var data-var='time'>04:48</var> CEST Update - We are still working on a resolution, while monitoring updates from our cloud infrastructure provider. May <var data-var='date'> 8</var>, <var data-var='time'>03:44</var> CEST Identified - We are seeing some recovery of service for multiple services - we are monitoring this closely while also actively working on resolving this issue. May <var data-var='date'> 8</var>, <var data-var='time'>03:28</var> CEST Investigating - We are currently experiencing a service disruption affecting Klarna services in the United States. Some customers and merchants may be unable to access certain features, including shopping, payments, customer service, communications, and the Merchant Portal. We have identified the root cause as an infrastructure issue with our cloud provider and are actively working to resolve it. All other regions are unaffected. Thank you for your patience.

Klarna US Service Disruption

May <var data-var='date'> 7</var>, <var data-var='time'>18:44</var> CEST Resolved - This incident has been resolved. May <var data-var='date'> 7</var>, <var data-var='time'>15:59</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 7</var>, <var data-var='time'>15:59</var> CEST Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'> 7</var>, <var data-var='time'>10:14</var> CEST Investigating - We are currently experiencing a service disruption affecting payment status notifications, order updates, including webhook deliveries for consumers and merchants in the EU region. This may result in delayed or missing updates. We are working to restore the service as soon as possible. Thank you for your patience

Payment Notifications and Order Updates issue

Apr <var data-var='date'>30</var>, <var data-var='time'>14:44</var> CEST Resolved - This incident has been resolved. Apr <var data-var='date'>30</var>, <var data-var='time'>14:27</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>30</var>, <var data-var='time'>14:27</var> CEST Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>30</var>, <var data-var='time'>14:07</var> CEST Investigating - We are currently experiencing a degradation to banking in the Klarna App and Klarna Card in the EU region. We are working to restore the service as soon as possible. Thank you for your patience.

Banking in the App and Klarna Card degradation

Apr <var data-var='date'>26</var>, <var data-var='time'>14:56</var> CEST Resolved - This incident has been resolved. Apr <var data-var='date'>26</var>, <var data-var='time'>14:55</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>26</var>, <var data-var='time'>14:55</var> CEST Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>26</var>, <var data-var='time'>14:12</var> CEST Investigating - We are currently experiencing a BankID outage in Norway and Finland. We are working to restore the service as soon as possible. Thank you for your patience.

BankID is experiencing issues in Norway and Finland

Apr <var data-var='date'>23</var>, <var data-var='time'>10:00</var> CEST Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>23</var>, <var data-var='time'>09:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>17</var>, <var data-var='time'>10:56</var> CEST Scheduled - We will be performing scheduled maintenance to improve the stability and performance of our settlement services in the US. Expected impact: During this time, a small number of requests related to settlement data may experience brief interruptions lasting approximately 10 minutes. The impact is expected to be minimal and short-lived. Our teams will closely monitor the maintenance to ensure services continue to operate smoothly.

Planned Maintenance - Settlement Database Instance Upgrade in US region

Apr <var data-var='date'>23</var>, <var data-var='time'>03:21</var> CEST Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>23</var>, <var data-var='time'>03:10</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>23</var>, <var data-var='time'>03:04</var> CEST Scheduled - We will be performing scheduled maintenance to improve our services. During the maintenance window, there may be very brief interruptions (a few seconds) where some users could experience temporary errors when changing settings in the Klarna App. We expect the impact to be minimal and services will resume automatically.

Planned Maintenance - Payment Settings (Europe)

Apr <var data-var='date'>22</var>, <var data-var='time'>05:00</var> CEST Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>22</var>, <var data-var='time'>04:30</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>20</var>, <var data-var='time'>16:14</var> CEST Scheduled - We will be performing scheduled maintenance to improve the reliability of our consent services in the Europe. During this window, there may be a brief interruption (less than 30 seconds) where some users could experience temporary issues when viewing terms and conditions while signing up for Klarna Balance or the Klarna Credit Card. We expect the impact to be minimal, and services will resume automatically.

Planned Maintenance – Consent Services (Europe)

Apr <var data-var='date'>21</var>, <var data-var='time'>11:30</var> CEST Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>21</var>, <var data-var='time'>11:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>20</var>, <var data-var='time'>16:12</var> CEST Scheduled - We will be performing scheduled maintenance to improve the reliability of our consent services in the United States. During this window, there may be a brief interruption (less than 30 seconds) where some users could experience temporary issues when viewing terms and conditions while signing up for Klarna Balance or the Klarna Credit Card. We expect the impact to be minimal, and services will resume automatically.

Planned Maintenance – Consent Services (US)

Apr <var data-var='date'>18</var>, <var data-var='time'>07:41</var> CEST Resolved - This incident has been resolved. Apr <var data-var='date'>18</var>, <var data-var='time'>05:32</var> CEST Investigating - We are currently experiencing a degradation of SMS OTP Authentication in the Klarna App in US region, due to a third-party provider disruption. Our providers have identified the issue and are actively working on a resolution. Thank you for your patience.

Sign-in degradation

Apr <var data-var='date'>17</var>, <var data-var='time'>14:38</var> CEST Resolved - This incident has been resolved. Apr <var data-var='date'>17</var>, <var data-var='time'>13:50</var> CEST Investigating - We are currently experiencing a degradation to direct payments in the Klarna App in EU region. We are working to restore the service as soon as possible. Thank you for your patience.

Direct Payments in the App degradation

Apr <var data-var='date'>17</var>, <var data-var='time'>10:30</var> CEST Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>17</var>, <var data-var='time'>10:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>16</var>, <var data-var='time'>12:00</var> CEST Scheduled - We will be performing scheduled maintenance to improve the security and reliability of our services. During the maintenance window, there may be very brief interruptions (a few seconds) where some users could experience temporary errors when logging in, making purchases, or completing payments. We expect the impact to be minimal and services will resume automatically.

Planned Maintenance – Persona Services Update (North America)

Apr <var data-var='date'>17</var>, <var data-var='time'>03:19</var> CEST Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>17</var>, <var data-var='time'>03:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>16</var>, <var data-var='time'>11:58</var> CEST Scheduled - We will be performing scheduled maintenance to improve the security and reliability of our services. During the maintenance window, there may be very brief interruptions (a few seconds) where some users could experience temporary errors when logging in, making purchases, or completing payments. We expect the impact to be minimal and services will resume automatically.

Planned Maintenance – Persona Services Update (Europe)

Apr <var data-var='date'>16</var>, <var data-var='time'>18:30</var> CEST Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>16</var>, <var data-var='time'>18:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>16</var>, <var data-var='time'>11:54</var> CEST Scheduled - We will be performing scheduled maintenance to improve the security and reliability of our services. During the maintenance window, there may be very brief interruptions (a few seconds) where some users could experience temporary errors when logging in, making purchases, or completing payments. We expect the impact to be minimal and services will resume automatically.

Planned Maintenance – Persona Services Update (Asia Pacific)

Apr <var data-var='date'>10</var>, <var data-var='time'>11:43</var> CEST Resolved - All pending merchant payouts have now been successfully triggered. These payouts will be processed according to standard banking timelines. Apr <var data-var='date'> 9</var>, <var data-var='time'>13:57</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'> 9</var>, <var data-var='time'>11:19</var> CEST Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'> 9</var>, <var data-var='time'>10:37</var> CEST Investigating - We are currently experiencing issues with a subset of our Merchant Settlements / Payouts. We are working to restore the service as soon as possible. Thank you for your patience.

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Lastest published events

Klarna Express Checkout iOS degradation

Merchant Onboarding degradation using Integration Guides

Planned Maintenance - Database upgrade in US

Klarna Services, Components and Regions

Recent Klarna events

Klarna Express Checkout iOS degradation

Merchant Onboarding degradation using Integration Guides

Planned Maintenance - Database upgrade in US

Planned Maintenance – SSL Certification Update (Australia)

Scheduled Maintenance – Settlements Services

Planned Maintenance – Partner Portal Login