THIS IS A SCHEDULED EVENT Apr <var data-var='date'>23</var>, <var data-var='time'>09:00</var> - <var data-var='time'>10:00</var> CESTMar <var data-var='date'>27</var>, <var data-var='time'>11:25</var> CET Scheduled - We will be performing scheduled maintenance to improve the stability and performance of our settlement services in the US. Expected impact: During this time, a small number of requests related to settlement data may experience brief interruptions lasting approximately 10 minutes. The impact is expected to be minimal and short-lived. Our teams will closely monitor the maintenance to ensure services continue to operate smoothly.

Planned Maintenance - Settlement Database Instance Upgrade in US region

THIS IS A SCHEDULED EVENT Apr <var data-var='date'>9</var>, <var data-var='time'>10:30</var> - <var data-var='time'>15:00</var> CESTMar <var data-var='date'>12</var>, <var data-var='time'>17:29</var> CET Scheduled - We have a scheduled maintenance (April 9 10:30 - 15:00 CET) for performing a routine SSL certificate rotation for api.klarna.com. As part of this update, our TLS certificates will be reissued under a different trusted Certificate Authority (CA). We do not anticipate any disruption to Klarna services during this time, however our Merchant Support team are available through the contact channels listed on https://klarna.com should merchants have any questions or concerns. Impact No downtime is expected. However, merchants or partners using custom security configurations may need to review their setup to ensure continued connectivity after the update. If you have any questions or experience issues following the maintenance window, Merchant Support is available through the contact channels listed at https://klarna.com.

Planned Maintenance – API Endpoint Update (TLS certificates)

Apr <var data-var='date'> 8</var>, <var data-var='time'>20:30</var> CEST Completed - The scheduled maintenance has been completed.Apr <var data-var='date'> 8</var>, <var data-var='time'>19:30</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr <var data-var='date'> 8</var>, <var data-var='time'>10:38</var> CEST Scheduled - A planned maintenance will be carried out across Europe, North America, and Asia Pacific to implement important updates and ensure continued stability of the Managed File Transfer (MFT) service.  During this time, mft.klarna.net will be temporarily unavailable. The expected duration of impact is up to 1 hour during the scheduled maintenance window. All other services will remain fully operational and unaffected throughout this period.

Planned Maintenance MFT Production - Gateway Upgrade

Mar <var data-var='date'>30</var>, <var data-var='time'>11:50</var> CEST Resolved - This incident has been resolved.Mar <var data-var='date'>30</var>, <var data-var='time'>11:50</var> CEST Monitoring - A fix has been implemented and we are monitoring the results.Mar <var data-var='date'>30</var>, <var data-var='time'>11:22</var> CEST Identified - The issue has been identified and a fix is being implemented.Mar <var data-var='date'>30</var>, <var data-var='time'>10:59</var> CEST Investigating - Support Chat AI assistant is experiencing issues for all regions. We are working to resolve this issue

Support Chat AI assistant experiencing issues

Mar <var data-var='date'>25</var>, <var data-var='time'>12:56</var> CET Resolved - This incident has been resolved.Mar <var data-var='date'>25</var>, <var data-var='time'>12:42</var> CET Monitoring - A fix has been implemented and we are monitoring the results.Mar <var data-var='date'>25</var>, <var data-var='time'>12:41</var> CET Identified - The issue has been identified and a fix is being implemented.Mar <var data-var='date'>25</var>, <var data-var='time'>12:10</var> CET Investigating - We are currently experiencing issues making it difficult to reach our Customer Service via chat and phone. We are working on solving this issue as soon as possible. Thank you for your patience.

Customer Service Chat & Phone Support is experiencing issues

Mar <var data-var='date'>22</var>, <var data-var='time'>13:21</var> CET Resolved - Issue has been resolved.Mar <var data-var='date'>22</var>, <var data-var='time'>12:03</var> CET Investigating - We are currently observing abnormal conversion rate behaviour for token charges in United States on the Klarna Network. The matter is under investigation, and teams are working to restore normal performance.

Klarna Payments degradation

Mar <var data-var='date'>22</var>, <var data-var='time'>06:15</var> CET Resolved - This incident has been resolved.Mar <var data-var='date'>22</var>, <var data-var='time'>04:26</var> CET Investigating - We are currently observing abnormal conversion rate behavior for token charges in Europe on the Klarna Network. The matter is under investigation, and teams are working to restore normal performance.

Mar <var data-var='date'>20</var>, <var data-var='time'>05:00</var> CET Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>20</var>, <var data-var='time'>04:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>18</var>, <var data-var='time'>15:45</var> CET Scheduled - We will be performing scheduled maintenance to improve the stability and performance of our systems. During this maintenance window, services are expected to operate normally and no disruption is anticipated. In rare cases, a very small number of requests may experience a brief interruption while the update is applied. Our teams will closely monitor the process to ensure services continue to run smoothly.

Planned Maintenance – Database Instance Upgrade in Europe

Mar <var data-var='date'>19</var>, <var data-var='time'>19:00</var> CET Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>19</var>, <var data-var='time'>18:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>18</var>, <var data-var='time'>15:43</var> CET Scheduled - We will be performing scheduled maintenance to improve the stability and performance of our systems. During this maintenance window, services are expected to operate normally and no disruption is anticipated. In rare cases, a very small number of requests may experience a brief interruption while the update is applied. Our teams will closely monitor the process to ensure services continue to run smoothly.

Planned Maintenance – Database Instance Upgrade in Asia Pacific

Mar <var data-var='date'>19</var>, <var data-var='time'>11:00</var> CET Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>19</var>, <var data-var='time'>10:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>18</var>, <var data-var='time'>15:40</var> CET Scheduled - We will be performing scheduled maintenance to improve the stability and performance of our systems. During this maintenance window, services are expected to operate normally and no disruption is anticipated. In rare cases, a very small number of requests may experience a brief interruption while the update is applied. Our teams will closely monitor the process to ensure services continue to run smoothly.

Planned Maintenance – Database Instance Upgrade in the US

Mar <var data-var='date'>19</var>, <var data-var='time'>06:47</var> CET Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>19</var>, <var data-var='time'>06:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>19</var>, <var data-var='time'>03:36</var> CET Update - We will be undergoing scheduled maintenance during this time.Mar <var data-var='date'>19</var>, <var data-var='time'>03:36</var> CET Scheduled - A planned maintenance will take place in the EU region to enhance system reliability and support growing demand. This maintenance will impact  Merchant virtual card payments and One-time card payments. The expected actual impact duration is only a few minutes within the maintenance window.

Planned Maintenance

Mar <var data-var='date'>18</var>, <var data-var='time'>16:00</var> CET Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>18</var>, <var data-var='time'>15:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>18</var>, <var data-var='time'>09:59</var> CET Scheduled - A planned maintenance will take place in the AP region to enhance system reliability and support growing demand. This maintenance will impact Merchant virtual card payments and One-time card payments. The expected actual impact duration is only a few minutes within the maintenance window.

Planned Maintenance – Database Upgrade in Asia Pacific

Mar <var data-var='date'>18</var>, <var data-var='time'>12:00</var> CET Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>18</var>, <var data-var='time'>10:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>18</var>, <var data-var='time'>09:33</var> CET Scheduled - We will be performing scheduled maintenance to improve the stability and performance of our systems. During this maintenance window, services are expected to operate normally and no disruption is anticipated. In rare cases, a very small number of requests may experience a brief interruption while the update is applied. Our teams will closely monitor the process to ensure services continue to run smoothly.

Planned Maintenance – Database Instance Upgrade

Mar <var data-var='date'>17</var>, <var data-var='time'>18:24</var> CET Resolved - This incident has been resolved.Mar <var data-var='date'>17</var>, <var data-var='time'>13:24</var> CET Investigating - We are currently experiencing a degradation to Purchase Flow in Norway. We are working to restore the service as soon as possible. Thank you for your patience.

Purchase Flow for Norway is degraded

Mar <var data-var='date'>16</var>, <var data-var='time'>10:00</var> CET Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>16</var>, <var data-var='time'>09:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>13</var>, <var data-var='time'>14:20</var> CET Scheduled - We will be performing scheduled maintenance to improve the reliability and performance of our card services. During the switchover window, there may be a brief disruption (approximately 2 minutes) affecting: One-time card creation One-time card payments Merchant virtual card creation Merchant virtual card payments We expect the impact to be minimal and appreciate your understanding.

Planned Maintenance – Card Services Update

Mar <var data-var='date'>11</var>, <var data-var='time'>19:19</var> CET Resolved - This incident has been resolved.Mar <var data-var='date'>11</var>, <var data-var='time'>17:18</var> CET Investigating - A service degradation has been identified affecting Klarna's in-store payment service. Klarna is actively investigating the issue and implementing mitigation measures. Service functionality may be impacted during this time. Further updates will be communicated as information becomes available.

Mar <var data-var='date'>10</var>, <var data-var='time'>20:47</var> CET Resolved - This incident has been resolved.Mar <var data-var='date'>10</var>, <var data-var='time'>18:33</var> CET Investigating - We are currently experiencing issues with the Merchant Portal. We are working to restore the service as soon as possible. Thank you for your patience.

Merchant Portal degradation

Mar <var data-var='date'>10</var>, <var data-var='time'>01:55</var> CET Resolved - This incident has been resolved.Mar <var data-var='date'>10</var>, <var data-var='time'>01:44</var> CET Monitoring - A fix has been implemented and we are monitoring the results.Mar <var data-var='date'>10</var>, <var data-var='time'>01:12</var> CET Identified - The issue has been identified and a fix is being implemented.Mar <var data-var='date'>10</var>, <var data-var='time'>00:45</var> CET Investigating - We are currently experiencing a global degradation to our search feature in the Klarna App. We are working to restore the service as soon as possible. Thank you for your patience.

Shopping in the App degradation

Mar <var data-var='date'> 4</var>, <var data-var='time'>14:45</var> CET Resolved - This incident has been resolved.Mar <var data-var='date'> 4</var>, <var data-var='time'>13:54</var> CET Investigating - We are currently experiencing issues with Merchant Disputes in all regions. We are working to restore the service as soon as possible. Thank you for your patience.

Merchants might experience issues with handling Disputes

Mar <var data-var='date'> 4</var>, <var data-var='time'>05:50</var> CET Resolved - This incident has been resolved.Mar <var data-var='date'> 4</var>, <var data-var='time'>03:38</var> CET Investigating - We are currently executing a planned maintenance that will impact payments in the Klarna App in Europe. We are working to restore the service as soon as possible. Thank you for your patience.

Planned Maintenance: Payments in the App

Mar <var data-var='date'> 3</var>, <var data-var='time'>06:33</var> CET Resolved - The maintenance is now completed and service is now restored.Mar <var data-var='date'> 3</var>, <var data-var='time'>05:41</var> CET Update - The planned maintenance is taking longer than expected. We are working on restoring the service as soon as possible. Thank you for your patience.Mar <var data-var='date'> 3</var>, <var data-var='time'>05:26</var> CET Investigating - We are currently conducting a planned maintenance which can effect experiencing chat and disputes function in the Klarna App in Europe. We are working to restore the service as soon as possible. Thank you for your patience.

Planned Maintenance: Chat and Disputes in the App

Feb <var data-var='date'>28</var>, <var data-var='time'>10:15</var> CET Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>28</var>, <var data-var='time'>07:18</var> CET Update - Scheduled maintenance is still in progress. We will provide updates as necessary.Feb <var data-var='date'>28</var>, <var data-var='time'>07:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>24</var>, <var data-var='time'>13:39</var> CET Scheduled - We will be performing scheduled maintenance in SEPA(Single Euro Payments Area) payments. During this time: 1 - SEPA Instant payments will be temporarily unavailable. Customers will not be able to send or receive SEPA Instant payments via Klarna Balance. 2 - Standard SEPA Credit Transfers and SEPA Direct Debits will not be impacted. Outgoing payments will be processed after the maintenance window, and incoming payments are not expected to be affected. We apologise for any inconvenience and appreciate your understanding.

Scheduled Maintenance – SEPA Payments (Klarna Balance)

Feb <var data-var='date'>17</var>, <var data-var='time'>05:04</var> CET Resolved - This incident has been resolved.Feb <var data-var='date'>17</var>, <var data-var='time'>03:04</var> CET Identified - Maintenance at Swish: https://status.swish.nu/incidents/fx3mycd6pw05Feb <var data-var='date'>17</var>, <var data-var='time'>03:01</var> CET Investigating - We are currently experiencing a degradation to Klarna Payments using Swish in Sweden due to a maintenance at Swish https://status.swish.nu/incidents/fx3mycd6pw05. We are monitoring the situation to restore the service as soon as possible. Thank you for your patience.

Swish maintenance impacting Swedish payments

Jan <var data-var='date'>31</var>, <var data-var='time'>12:40</var> CET Resolved - The issues have been resolved. Thank you for your patience! Some responses may still take longer than usual, but service levels will gradually return to normal.Jan <var data-var='date'>31</var>, <var data-var='time'>09:42</var> CET Investigating - We are currently experiencing issues with Customer Service. We are working to restore the service as soon as possible. Please try again later. Thank you for your patience.

Customer Service degradation

Jan <var data-var='date'>28</var>, <var data-var='time'>18:02</var> CET Resolved - This issue has been resolved.Jan <var data-var='date'>28</var>, <var data-var='time'>17:54</var> CET Investigating - We are currently experiencing issues to the chat function in the Klarna App in the EU & UK. We are working to restore the service as soon as possible. Thank you for your patience.

Is Klarna down?

Klarna status is UP

Lastest published events

Planned Maintenance MFT Production - Gateway Upgrade

Support Chat AI assistant experiencing issues

Customer Service Chat & Phone Support is experiencing issues

Klarna Services, Components and Regions

Recent Klarna events

Planned Maintenance - Settlement Database Instance Upgrade in US region

Planned Maintenance – API Endpoint Update (TLS certificates)

Planned Maintenance MFT Production - Gateway Upgrade

Support Chat AI assistant experiencing issues

Customer Service Chat & Phone Support is experiencing issues

Klarna Payments degradation

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Is Klarna down?

Klarna status is UP

Lastest published events

Planned Maintenance MFT Production - Gateway Upgrade

Support Chat AI assistant experiencing issues

Customer Service Chat & Phone Support is experiencing issues

Klarna Services, Components and Regions

Recent Klarna events

Planned Maintenance - Settlement Database Instance Upgrade in US region

Planned Maintenance – API Endpoint Update (TLS certificates)

Planned Maintenance MFT Production - Gateway Upgrade

Support Chat AI assistant experiencing issues

Customer Service Chat & Phone Support is experiencing issues

Klarna Payments degradation

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!