THIS IS A SCHEDULED EVENT Oct <var data-var='date'>8</var>, <var data-var='time'>10:00</var> - <var data-var='time'>11:00</var> CEST Oct <var data-var='date'> 7</var>, <var data-var='time'>13:57</var> CEST Scheduled - On 8 October, we will perform scheduled maintenance that may briefly interrupt purchases in the US. Payments at checkout and in the Klarna app may fail and require a retry. The interruption is expected to last less than one minute during the maintenance window. We apologize for any inconvenience this may cause.

Planned maintenance: Klarna Payments in the US

Oct <var data-var='date'> 6</var>, <var data-var='time'>09:30</var> CEST Completed - The scheduled maintenance has been completed. Oct <var data-var='date'> 6</var>, <var data-var='time'>09:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'> 5</var>, <var data-var='time'>15:12</var> CEST Scheduled - On 6 October at approximately 09:00 CEST, support chat in the Klarna app may briefly fail to send or load messages in Asia Pacific. The interruption is expected to last about 15 seconds. Connections should recover automatically; please retry any message that fails. A brief loading interruption may also occur approximately 30 minutes beforehand. We apologize for any inconvenience this may cause.

Planned maintenance: Support chat in Asia Pacific

Oct <var data-var='date'> 5</var>, <var data-var='time'>14:00</var> CEST Completed - The scheduled maintenance has been completed. Oct <var data-var='date'> 5</var>, <var data-var='time'>07:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'> 2</var>, <var data-var='time'>10:32</var> CEST Scheduled - On 5 October, support chat in the Klarna app may briefly fail to send or load messages during regional maintenance: Europe: approximately 07:30 CEST Asia Pacific: approximately 09:00 CEST US: approximately 13:00 CEST Each interruption is expected to last about 15 seconds. Connections should recover automatically; please retry any message that fails. A brief loading interruption may also occur about 30 minutes before each regional failover. We apologize for any inconvenience this may cause.

Planned maintenance: Support chat in Europe, Asia Pacific, and the US

Sep <var data-var='date'>24</var>, <var data-var='time'>02:45</var> CEST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>24</var>, <var data-var='time'>02:30</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>22</var>, <var data-var='time'>11:46</var> CEST Scheduled - On September 24, 2026, at 02:30 CEST, we will perform planned maintenance on Klarna Payments in the EU and UK. Token creation may fail for up to one minute. Direct payments are not expected to be affected. We apologize for any inconvenience this may cause.

Planned maintenance affecting token creation in the EU and UK

Sep <var data-var='date'>22</var>, <var data-var='time'>08:45</var> CEST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>22</var>, <var data-var='time'>08:30</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>21</var>, <var data-var='time'>09:51</var> CEST Scheduled - On September 22, 2026, at 08:30 CEST, we will perform planned maintenance on Klarna Payments in the US. Token creation may fail for up to one minute. Direct payments are not expected to be affected. We apologize for any inconvenience this may cause.

Planned maintenance affecting token creation in the US

Sep <var data-var='date'>21</var>, <var data-var='time'>15:00</var> CEST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>21</var>, <var data-var='time'>10:30</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>25</var>, <var data-var='time'>14:49</var> CEST Scheduled - We will be performing scheduled maintenance to improve the reliability and security of our services(SSL Certification Rotation). No disruption to Klarna services is expected during this maintenance window. However, if you have any questions or concerns, our Merchant Support team is available through the contact channels listed on https://klarna.com.

Planned Maintenance – SSL Certification Update

Sep <var data-var='date'>18</var>, <var data-var='time'>09:14</var> CEST Resolved - The degradation affecting payments in the Klarna App in the US and EU has been resolved, and services are operating normally. Sep <var data-var='date'>18</var>, <var data-var='time'>08:16</var> CEST Monitoring - This issue have been resolved for both US and EU. We are monitoring this closely. Sep <var data-var='date'>18</var>, <var data-var='time'>07:32</var> CEST Update - We are seeing improvements in US - we are monitoring the situation closely. Sep <var data-var='date'>18</var>, <var data-var='time'>06:56</var> CEST Update - We are continuing investigating the issue. Sep <var data-var='date'>18</var>, <var data-var='time'>03:45</var> CEST Update - The issue has remerged in the US, we are continuing to investigate the issue. Thank you for your patience. Sep <var data-var='date'>18</var>, <var data-var='time'>03:24</var> CEST Identified - The issue has been identified and we see improvements in US, still investigating the issues in EU. Sep <var data-var='date'>18</var>, <var data-var='time'>03:19</var> CEST Update - We are continuing to investigate this issue. Sep <var data-var='date'>18</var>, <var data-var='time'>02:44</var> CEST Investigating - We are currently experiencing a degradation to payments in the Klarna App in US and EU. We are working to restore the service as soon as possible. Thank you for your patience.

Payments in the App degradation

Sep <var data-var='date'>16</var>, <var data-var='time'>11:00</var> CEST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>16</var>, <var data-var='time'>10:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>15</var>, <var data-var='time'>15:15</var> CEST Scheduled - We will perform planned maintenance on 16 September 2026 between 10:00 and 11:00 CET. During this maintenance window, a service disruption of up to 30 seconds is expected. A small number of customers in the United States may be unable to complete a purchase on their first attempt. If this occurs, please retry the purchase. Customers outside the United States will not be affected. Thank you

Planned Maintenance Affecting Payments in the United States

Sep <var data-var='date'> 3</var>, <var data-var='time'>22:09</var> CEST Resolved - This incident has been resolved. Sep <var data-var='date'> 3</var>, <var data-var='time'>21:27</var> CEST Monitoring - Third party services have recovered, we are continuing to monitor the services to ensure stability. Sep <var data-var='date'> 3</var>, <var data-var='time'>20:48</var> CEST Update - We are continuing to monitor the confirmed issue at a third-party payment processing partner. Sep <var data-var='date'> 3</var>, <var data-var='time'>17:22</var> CEST Investigating - Some merchants may be experiencing delays in Klarna purchase flows. This is due to a confirmed issue at a third-party payment processing partner. This is not a Klarna system issue. We're actively engaged with them to resolve it and will update you as more information becomes available. Thanks for your patience.

Klarna Payments degradation

Sep <var data-var='date'> 3</var>, <var data-var='time'>17:18</var> CEST Resolved - This incident has been resolved. Sep <var data-var='date'> 3</var>, <var data-var='time'>16:59</var> CEST Investigating - Service Degradation — Klarna Payments (Subscriptions and On-Demand Tokenization) We are currently experiencing a degradation affecting our Subscriptions and On-Demand Tokenization services in the United States. As a result, a limited number of customers may be unable to complete purchases with Klarna Payments at this time. Our teams are actively engaged and working to restore full service as a priority. We will provide a further update as soon as additional information is available, and we apologise for any inconvenience caused.

Klarna Payments

Sep <var data-var='date'> 3</var>, <var data-var='time'>02:53</var> CEST Resolved - This incident has been resolved. Sep <var data-var='date'> 3</var>, <var data-var='time'>02:39</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'> 3</var>, <var data-var='time'>01:37</var> CEST Update - The initial fix did not have the intended outcome, we have now identified another fix which is being implemented. Thank you for your patience. Sep <var data-var='date'> 2</var>, <var data-var='time'>22:05</var> CEST Identified - The issue has been identified and a fix is being implemented. Sep <var data-var='date'> 2</var>, <var data-var='time'>20:36</var> CEST Update - We are continuing to investigate this issue. Sep <var data-var='date'> 2</var>, <var data-var='time'>20:35</var> CEST Update - We are continuing to investigate this issue. Sep <var data-var='date'> 2</var>, <var data-var='time'>17:50</var> CEST Investigating - We are currently experiencing a degradation to Klarna Payments. We are working to restore the service as soon as possible. Thank you for your patience.

Aug <var data-var='date'>31</var>, <var data-var='time'>22:30</var> CEST Resolved - This incident has been resolved. Aug <var data-var='date'>31</var>, <var data-var='time'>21:24</var> CEST Identified - The issue has been identified and a fix is being implemented. Aug <var data-var='date'>31</var>, <var data-var='time'>21:19</var> CEST Investigating - We are currently experiencing issues with Merchant Portal in the United States. We are working to restore the service as soon as possible. Thank you for your patience.

Merchant Portal degradation

Aug <var data-var='date'>28</var>, <var data-var='time'>09:29</var> CEST Resolved - This incident has been resolved. Aug <var data-var='date'>28</var>, <var data-var='time'>08:12</var> CEST Investigating - We are currently experiencing a degradation to Klarna Payments in the Klarna App in US region. We are working to restore the service as soon as possible. Thank you for your patience.

Aug <var data-var='date'>25</var>, <var data-var='time'>18:18</var> CEST Resolved - This incident has been resolved. Aug <var data-var='date'>25</var>, <var data-var='time'>18:17</var> CEST Investigating - During the period 16:12 - 16:40 CET we experienced a degradation to Klarna Payments. This issue has been resolved and all services are working as expected.

Aug <var data-var='date'>25</var>, <var data-var='time'>14:58</var> CEST Resolved - This incident has been resolved. Aug <var data-var='date'>25</var>, <var data-var='time'>14:58</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>25</var>, <var data-var='time'>14:50</var> CEST Identified - The issue has been identified and a fix is being implemented. Aug <var data-var='date'>25</var>, <var data-var='time'>14:30</var> CEST Investigating - We are currently experiencing a Direct Debit payment method degradation in the Austria, Germany and Netherlands regions. We are working to restore the service as soon as possible. Thank you for your patience.

Direct Debit is experiencing issues in Austria, Germany and Netherlands

Aug <var data-var='date'>13</var>, <var data-var='time'>10:07</var> CEST Resolved - Klarna Express Checkout is working as expected for the vast majority of merchants. Minor edge cases are being handled separately. Monitoring is now closed. Thank you. Aug <var data-var='date'> 7</var>, <var data-var='time'>15:40</var> CEST Update - Merchant rollout shows significant improvement. Teams will continue monitoring until all affected merchants will be enrolled. Aug <var data-var='date'> 4</var>, <var data-var='time'>13:50</var> CEST Update - Teams are actively testing fixes today, with merchant rollout expected to begin from tomorrow. Work continues to enrol all the remaining affected merchants into the solution and to validate the fix for the broader merchant base. Jul <var data-var='date'>31</var>, <var data-var='time'>15:40</var> CEST Update - Monitoring period continues to show improvement from earlier mitigations. Teams are actively deploying additional fixes and gradually enabling improvements for affected merchants, while continuing to work on full recovery and monitor impact. Jul <var data-var='date'>27</var>, <var data-var='time'>16:20</var> CEST Update - Monitoring period shows improvement, however teams continue working on full recovery actions and continue to monitor. Jul <var data-var='date'>24</var>, <var data-var='time'>10:40</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>24</var>, <var data-var='time'>10:07</var> CEST Investigating - Some customers on iOS (Safari / Chrome) may be unable to finish Klarna checkout in popup mode after login. Android and desktop checkout are not affected. Cause: third-party browser change. We are working to restore the services as soon as possible. Thank you for your patience.

Klarna Express Checkout iOS degradation

Jul <var data-var='date'>30</var>, <var data-var='time'>00:20</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'>30</var>, <var data-var='time'>00:01</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>29</var>, <var data-var='time'>22:56</var> CEST Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'>29</var>, <var data-var='time'>21:29</var> CEST Update - We are still investigating the issue. Thank you for your patience. Jul <var data-var='date'>29</var>, <var data-var='time'>19:58</var> CEST Investigating - We are currently experiencing issues with Merchant Onboarding through Integration Guides App in Merchant Portal in all regions. We are working to restore the service as soon as possible. Thank you for your patience.

Merchant Onboarding degradation using Integration Guides

Jul <var data-var='date'>24</var>, <var data-var='time'>11:00</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>24</var>, <var data-var='time'>10:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>24</var>, <var data-var='time'>08:48</var> CEST Scheduled - We will be performing scheduled database maintenance to scale the database instances and improve performance for our US production environment on July 24th, between 10:00 - 11:00 AM CEST. During the maintenance window, you may experience a short, temporary disruption when attempting to access Financing 1.0 account details, notifications and sendouts. A brief service interruption of approximately 30 seconds is expected during this window. We apologise for any inconvenience and appreciate your understanding.

Planned Maintenance - Database upgrade in US

Jul <var data-var='date'> 8</var>, <var data-var='time'>12:00</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 8</var>, <var data-var='time'>10:30</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 3</var>, <var data-var='time'>10:01</var> CEST Scheduled - We will be performing scheduled maintenance to improve the reliability and security of our services(SSL Certification Rotation). No disruption to Klarna services is expected during this maintenance window. However, if you have any questions or concerns, our Merchant Support team is available through the contact channels listed on https://klarna.com.

Planned Maintenance – SSL Certification  Update (Australia)

Jun <var data-var='date'>16</var>, <var data-var='time'>11:30</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>16</var>, <var data-var='time'>11:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>25</var>, <var data-var='time'>14:13</var> CEST Scheduled - We will be performing scheduled maintenance to improve the performance and reliability of our settlements services. During the maintenance window, services are expected to remain available and no disruption is anticipated. In rare cases, a small number of requests may experience a brief interruption while the update is being completed. Our teams will closely monitor the services throughout the maintenance window. We apologize for any inconvenience and appreciate your understanding.

Scheduled Maintenance – Settlements Services

Jun <var data-var='date'>16</var>, <var data-var='time'>09:00</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>16</var>, <var data-var='time'>07:30</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>12</var>, <var data-var='time'>11:40</var> CEST Scheduled - We will be performing scheduled maintenance on the login and authentication service for Partner Portal.  During the maintenance window (07:30–09:00 CET), users may experience brief interruptions when attempting to sign in. No action is required on your end — service will automatically return to normal once maintenance is complete. We appreciate your patience.

Planned Maintenance – Partner Portal Login

Jun <var data-var='date'>16</var>, <var data-var='time'>04:00</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>16</var>, <var data-var='time'>03:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>12</var>, <var data-var='time'>11:52</var> CEST Scheduled - We will be performing scheduled maintenance on our core infrastructure in the EU production environment. This is a planned upgrade to support increased traffic and improve service reliability in the European region. During the maintenance window (03:00–04:00 CEST on June 16, 2026), users in Europe may experience temporary disruptions when accessing Persona-related services. Some requests may fail briefly while the upgrade is in progress. No action is required on your end — service will automatically return to normal once maintenance is complete. We appreciate your patience.

Planned Maintenance – Persona Services (Europe)

Jun <var data-var='date'>15</var>, <var data-var='time'>11:30</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>15</var>, <var data-var='time'>10:30</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>12</var>, <var data-var='time'>11:49</var> CEST Scheduled - We will be performing scheduled maintenance on our core infrastructure in the US production environment. This is a planned upgrade to support increased traffic and improve service reliability in the Americas region. During the maintenance window (10:30–11:30 CEST), users in the Americas may experience temporary disruptions when accessing Persona-related services. Some requests may fail briefly while the upgrade is in progress. No action is required on your end — service will automatically return to normal once maintenance is complete. We appreciate your patience.

Planned Maintenance – Persona Services (North America)

Jun <var data-var='date'> 1</var>, <var data-var='time'>14:58</var> CEST Resolved - This incident has been resolved, and Customer Service operations have been fully restored across all regions. Jun <var data-var='date'> 1</var>, <var data-var='time'>14:22</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'> 1</var>, <var data-var='time'>13:48</var> CEST Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'> 1</var>, <var data-var='time'>13:21</var> CEST Update - We are continuing to investigate this issue. Jun <var data-var='date'> 1</var>, <var data-var='time'>11:47</var> CEST Investigating - We are currently experiencing a service disruption affecting some of our customer support availability. We are actively working to restore full support capacity as quickly as possible. We apologies for any inconvenience.

Customer Service degradation

May <var data-var='date'>14</var>, <var data-var='time'>22:00</var> CEST Completed - The scheduled maintenance has been completed. May <var data-var='date'>14</var>, <var data-var='time'>20:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>14</var>, <var data-var='time'>15:29</var> CEST Scheduled - A planned maintenance will take place in the EU region. During the maintenance there will be an impact to Managed File Transfer (MFT) services. The duration of actual impact is expected to be 2 hours in this maintenance window. Other regions and services will not be impacted by this scheduled maintenance During this maintenance window: - The MFT (file transfer/file share) service will be temporarily unavailable - Merchants may experience limited access to settlement reports and related files - No impact is expected on payments or checkout functionality Merchants using file transfer services (e.g. reports, settlements) may be impacted during this time If possible, we recommend downloading any required reports before the maintenance window. We apologize for any inconvenience and appreciate your understanding as we improve our systems

Is Klarna down?

Klarna status is UP

Lastest published events

Planned maintenance: Support chat in Asia Pacific

Planned maintenance: Support chat in Europe, Asia Pacific, and the US

Planned maintenance affecting token creation in the EU and UK

Klarna Services, Components and Regions

Recent Klarna events

Planned maintenance: Klarna Payments in the US

Planned maintenance: Support chat in Asia Pacific

Planned maintenance: Support chat in Europe, Asia Pacific, and the US

Planned maintenance affecting token creation in the EU and UK

Planned maintenance affecting token creation in the US

Planned Maintenance – SSL Certification Update