May <var data-var='date'>14</var>, <var data-var='time'>22:00</var> CEST Completed - The scheduled maintenance has been completed. May <var data-var='date'>14</var>, <var data-var='time'>20:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>14</var>, <var data-var='time'>15:29</var> CEST Scheduled - A planned maintenance will take place in the EU region. During the maintenance there will be an impact to Managed File Transfer (MFT) services. The duration of actual impact is expected to be 2 hours in this maintenance window. Other regions and services will not be impacted by this scheduled maintenance During this maintenance window: - The MFT (file transfer/file share) service will be temporarily unavailable - Merchants may experience limited access to settlement reports and related files - No impact is expected on payments or checkout functionality Merchants using file transfer services (e.g. reports, settlements) may be impacted during this time If possible, we recommend downloading any required reports before the maintenance window. We apologize for any inconvenience and appreciate your understanding as we improve our systems

Maintenance - Managed File Transfer (MFT) service

May <var data-var='date'> 9</var>, <var data-var='time'>10:00</var> CEST Completed - The scheduled maintenance has been completed. May <var data-var='date'> 9</var>, <var data-var='time'>08:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>27</var>, <var data-var='time'>15:11</var> CEST Scheduled - On May 9th, 2026, from 08:00 to 10:00 CEST (06:00 to 08:00 UTC), our B2B partner Billie will carry out planned essential maintenance to ensure continued system stability and security. During this time, B2B services may be temporarily unavailable or experience disruptions. Some requests may fail and may need to be retried after the maintenance window.

Planned Maintenance – B2B partner Billie maintenance

May <var data-var='date'> 8</var>, <var data-var='time'>14:05</var> CEST Resolved - This incident has been resolved. May <var data-var='date'> 8</var>, <var data-var='time'>12:23</var> CEST Update - Recovery is continuing across impacted US services. The main remaining user impact is that some recent Klarna Card transactions may not yet appear in-app, and related purchase notifications/sendouts can be delayed. We have implemented mitigation and are actively monitoring stability and full catch-up. Root cause remains tied to a cloud infrastructure provider issue. May <var data-var='date'> 8</var>, <var data-var='time'>08:52</var> CEST Update - We are seeing continued recovery across all services. At this time, the only remaining impact is related to recent card transactions not being visible in the app for US users. Send outs and notifications for those purchases may also be delayed. May <var data-var='date'> 8</var>, <var data-var='time'>07:02</var> CEST Update - We are seeing recovery on additional services, we are still monitoring the issue closely. May <var data-var='date'> 8</var>, <var data-var='time'>06:06</var> CEST Monitoring - We have implemented a fix that should help with the resolution of this issue, we are currently monitoring the outcome of this fix. May <var data-var='date'> 8</var>, <var data-var='time'>04:48</var> CEST Update - We are still working on a resolution, while monitoring updates from our cloud infrastructure provider. May <var data-var='date'> 8</var>, <var data-var='time'>03:44</var> CEST Identified - We are seeing some recovery of service for multiple services - we are monitoring this closely while also actively working on resolving this issue. May <var data-var='date'> 8</var>, <var data-var='time'>03:28</var> CEST Investigating - We are currently experiencing a service disruption affecting Klarna services in the United States. Some customers and merchants may be unable to access certain features, including shopping, payments, customer service, communications, and the Merchant Portal. We have identified the root cause as an infrastructure issue with our cloud provider and are actively working to resolve it. All other regions are unaffected. Thank you for your patience.

Klarna US Service Disruption

May <var data-var='date'> 7</var>, <var data-var='time'>18:44</var> CEST Resolved - This incident has been resolved. May <var data-var='date'> 7</var>, <var data-var='time'>15:59</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 7</var>, <var data-var='time'>15:59</var> CEST Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'> 7</var>, <var data-var='time'>10:14</var> CEST Investigating - We are currently experiencing a service disruption affecting payment status notifications, order updates, including webhook deliveries for consumers and merchants in the EU region. This may result in delayed or missing updates. We are working to restore the service as soon as possible. Thank you for your patience

Payment Notifications and Order Updates issue

Apr <var data-var='date'>30</var>, <var data-var='time'>14:44</var> CEST Resolved - This incident has been resolved. Apr <var data-var='date'>30</var>, <var data-var='time'>14:27</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>30</var>, <var data-var='time'>14:27</var> CEST Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>30</var>, <var data-var='time'>14:07</var> CEST Investigating - We are currently experiencing a degradation to banking in the Klarna App and Klarna Card in the EU region. We are working to restore the service as soon as possible. Thank you for your patience.

Banking in the App and Klarna Card degradation

Apr <var data-var='date'>26</var>, <var data-var='time'>14:56</var> CEST Resolved - This incident has been resolved. Apr <var data-var='date'>26</var>, <var data-var='time'>14:55</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>26</var>, <var data-var='time'>14:55</var> CEST Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>26</var>, <var data-var='time'>14:12</var> CEST Investigating - We are currently experiencing a BankID outage in Norway and Finland. We are working to restore the service as soon as possible. Thank you for your patience.

BankID is experiencing issues in Norway and Finland

Apr <var data-var='date'>23</var>, <var data-var='time'>10:00</var> CEST Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>23</var>, <var data-var='time'>09:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>17</var>, <var data-var='time'>10:56</var> CEST Scheduled - We will be performing scheduled maintenance to improve the stability and performance of our settlement services in the US. Expected impact: During this time, a small number of requests related to settlement data may experience brief interruptions lasting approximately 10 minutes. The impact is expected to be minimal and short-lived. Our teams will closely monitor the maintenance to ensure services continue to operate smoothly.

Planned Maintenance - Settlement Database Instance Upgrade in US region

Apr <var data-var='date'>23</var>, <var data-var='time'>03:21</var> CEST Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>23</var>, <var data-var='time'>03:10</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>23</var>, <var data-var='time'>03:04</var> CEST Scheduled - We will be performing scheduled maintenance to improve our services. During the maintenance window, there may be very brief interruptions (a few seconds) where some users could experience temporary errors when changing settings in the Klarna App. We expect the impact to be minimal and services will resume automatically.

Planned Maintenance - Payment Settings (Europe)

Apr <var data-var='date'>22</var>, <var data-var='time'>05:00</var> CEST Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>22</var>, <var data-var='time'>04:30</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>20</var>, <var data-var='time'>16:14</var> CEST Scheduled - We will be performing scheduled maintenance to improve the reliability of our consent services in the Europe. During this window, there may be a brief interruption (less than 30 seconds) where some users could experience temporary issues when viewing terms and conditions while signing up for Klarna Balance or the Klarna Credit Card. We expect the impact to be minimal, and services will resume automatically.

Planned Maintenance – Consent Services (Europe)

Apr <var data-var='date'>21</var>, <var data-var='time'>11:30</var> CEST Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>21</var>, <var data-var='time'>11:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>20</var>, <var data-var='time'>16:12</var> CEST Scheduled - We will be performing scheduled maintenance to improve the reliability of our consent services in the United States. During this window, there may be a brief interruption (less than 30 seconds) where some users could experience temporary issues when viewing terms and conditions while signing up for Klarna Balance or the Klarna Credit Card. We expect the impact to be minimal, and services will resume automatically.

Planned Maintenance – Consent Services (US)

Apr <var data-var='date'>18</var>, <var data-var='time'>07:41</var> CEST Resolved - This incident has been resolved. Apr <var data-var='date'>18</var>, <var data-var='time'>05:32</var> CEST Investigating - We are currently experiencing a degradation of SMS OTP Authentication in the Klarna App in US region, due to a third-party provider disruption. Our providers have identified the issue and are actively working on a resolution. Thank you for your patience.

Sign-in degradation

Apr <var data-var='date'>17</var>, <var data-var='time'>14:38</var> CEST Resolved - This incident has been resolved. Apr <var data-var='date'>17</var>, <var data-var='time'>13:50</var> CEST Investigating - We are currently experiencing a degradation to direct payments in the Klarna App in EU region. We are working to restore the service as soon as possible. Thank you for your patience.

Direct Payments in the App degradation

Apr <var data-var='date'>17</var>, <var data-var='time'>10:30</var> CEST Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>17</var>, <var data-var='time'>10:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>16</var>, <var data-var='time'>12:00</var> CEST Scheduled - We will be performing scheduled maintenance to improve the security and reliability of our services. During the maintenance window, there may be very brief interruptions (a few seconds) where some users could experience temporary errors when logging in, making purchases, or completing payments. We expect the impact to be minimal and services will resume automatically.

Planned Maintenance – Persona Services Update (North America)

Apr <var data-var='date'>17</var>, <var data-var='time'>03:19</var> CEST Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>17</var>, <var data-var='time'>03:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>16</var>, <var data-var='time'>11:58</var> CEST Scheduled - We will be performing scheduled maintenance to improve the security and reliability of our services. During the maintenance window, there may be very brief interruptions (a few seconds) where some users could experience temporary errors when logging in, making purchases, or completing payments. We expect the impact to be minimal and services will resume automatically.

Planned Maintenance – Persona Services Update (Europe)

Apr <var data-var='date'>16</var>, <var data-var='time'>18:30</var> CEST Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>16</var>, <var data-var='time'>18:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>16</var>, <var data-var='time'>11:54</var> CEST Scheduled - We will be performing scheduled maintenance to improve the security and reliability of our services. During the maintenance window, there may be very brief interruptions (a few seconds) where some users could experience temporary errors when logging in, making purchases, or completing payments. We expect the impact to be minimal and services will resume automatically.

Planned Maintenance – Persona Services Update (Asia Pacific)

Apr <var data-var='date'>10</var>, <var data-var='time'>11:43</var> CEST Resolved - All pending merchant payouts have now been successfully triggered. These payouts will be processed according to standard banking timelines. Apr <var data-var='date'> 9</var>, <var data-var='time'>13:57</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'> 9</var>, <var data-var='time'>11:19</var> CEST Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'> 9</var>, <var data-var='time'>10:37</var> CEST Investigating - We are currently experiencing issues with a subset of our Merchant Settlements / Payouts. We are working to restore the service as soon as possible. Thank you for your patience.

Merchant Settlements / Payouts degradation

Apr <var data-var='date'> 9</var>, <var data-var='time'>15:00</var> CEST Completed - The scheduled maintenance has been completed. Apr <var data-var='date'> 9</var>, <var data-var='time'>10:30</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>12</var>, <var data-var='time'>17:29</var> CET Scheduled - We have a scheduled maintenance (April 9 10:30 - 15:00 CET) for performing a routine SSL certificate rotation for api.klarna.com. As part of this update, our TLS certificates will be reissued under a different trusted Certificate Authority (CA). We do not anticipate any disruption to Klarna services during this time, however our Merchant Support team are available through the contact channels listed on https://klarna.com should merchants have any questions or concerns. Impact No downtime is expected. However, merchants or partners using custom security configurations may need to review their setup to ensure continued connectivity after the update. If you have any questions or experience issues following the maintenance window, Merchant Support is available through the contact channels listed at https://klarna.com.

Planned Maintenance – API Endpoint Update (TLS certificates)

Apr <var data-var='date'> 8</var>, <var data-var='time'>20:30</var> CEST Completed - The scheduled maintenance has been completed. Apr <var data-var='date'> 8</var>, <var data-var='time'>19:30</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 8</var>, <var data-var='time'>10:38</var> CEST Scheduled - A planned maintenance will be carried out across Europe, North America, and Asia Pacific to implement important updates and ensure continued stability of the Managed File Transfer (MFT) service.  During this time, mft.klarna.net will be temporarily unavailable. The expected duration of impact is up to 1 hour during the scheduled maintenance window. All other services will remain fully operational and unaffected throughout this period.

Planned Maintenance MFT Production - Gateway Upgrade

Mar <var data-var='date'>30</var>, <var data-var='time'>11:50</var> CEST Resolved - This incident has been resolved. Mar <var data-var='date'>30</var>, <var data-var='time'>11:50</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>30</var>, <var data-var='time'>11:22</var> CEST Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'>30</var>, <var data-var='time'>10:59</var> CEST Investigating - Support Chat AI assistant is experiencing issues for all regions. We are working to resolve this issue

Support Chat AI assistant experiencing issues

Mar <var data-var='date'>25</var>, <var data-var='time'>12:56</var> CET Resolved - This incident has been resolved. Mar <var data-var='date'>25</var>, <var data-var='time'>12:42</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>25</var>, <var data-var='time'>12:41</var> CET Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'>25</var>, <var data-var='time'>12:10</var> CET Investigating - We are currently experiencing issues making it difficult to reach our Customer Service via chat and phone. We are working on solving this issue as soon as possible. Thank you for your patience.

Customer Service Chat & Phone Support is experiencing issues

Mar <var data-var='date'>22</var>, <var data-var='time'>13:21</var> CET Resolved - Issue has been resolved. Mar <var data-var='date'>22</var>, <var data-var='time'>12:03</var> CET Investigating - We are currently observing abnormal conversion rate behaviour for token charges in United States on the Klarna Network. The matter is under investigation, and teams are working to restore normal performance.

Klarna Payments degradation

Mar <var data-var='date'>22</var>, <var data-var='time'>06:15</var> CET Resolved - This incident has been resolved. Mar <var data-var='date'>22</var>, <var data-var='time'>04:26</var> CET Investigating - We are currently observing abnormal conversion rate behavior for token charges in Europe on the Klarna Network. The matter is under investigation, and teams are working to restore normal performance.

Mar <var data-var='date'>20</var>, <var data-var='time'>05:00</var> CET Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>20</var>, <var data-var='time'>04:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>18</var>, <var data-var='time'>15:45</var> CET Scheduled - We will be performing scheduled maintenance to improve the stability and performance of our systems. During this maintenance window, services are expected to operate normally and no disruption is anticipated. In rare cases, a very small number of requests may experience a brief interruption while the update is applied. Our teams will closely monitor the process to ensure services continue to run smoothly.

Planned Maintenance – Database Instance Upgrade in Europe

Mar <var data-var='date'>19</var>, <var data-var='time'>19:00</var> CET Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>19</var>, <var data-var='time'>18:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>18</var>, <var data-var='time'>15:43</var> CET Scheduled - We will be performing scheduled maintenance to improve the stability and performance of our systems. During this maintenance window, services are expected to operate normally and no disruption is anticipated. In rare cases, a very small number of requests may experience a brief interruption while the update is applied. Our teams will closely monitor the process to ensure services continue to run smoothly.

Planned Maintenance – Database Instance Upgrade in Asia Pacific

Mar <var data-var='date'>19</var>, <var data-var='time'>11:00</var> CET Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>19</var>, <var data-var='time'>10:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>18</var>, <var data-var='time'>15:40</var> CET Scheduled - We will be performing scheduled maintenance to improve the stability and performance of our systems. During this maintenance window, services are expected to operate normally and no disruption is anticipated. In rare cases, a very small number of requests may experience a brief interruption while the update is applied. Our teams will closely monitor the process to ensure services continue to run smoothly.

Is Klarna down?

Klarna status is UP

Lastest published events

Maintenance - Managed File Transfer (MFT) service

Planned Maintenance – B2B partner Billie maintenance

Klarna US Service Disruption

Klarna Services, Components and Regions

Recent Klarna events

Maintenance - Managed File Transfer (MFT) service

Planned Maintenance – B2B partner Billie maintenance

Klarna US Service Disruption

Payment Notifications and Order Updates issue

Banking in the App and Klarna Card degradation

BankID is experiencing issues in Norway and Finland

Get your FREE account now,
5 monitors included!

Is Klarna down?

Klarna status is UP

Lastest published events

Maintenance - Managed File Transfer (MFT) service

Planned Maintenance – B2B partner Billie maintenance

Klarna US Service Disruption

Klarna Services, Components and Regions

Recent Klarna events

Maintenance - Managed File Transfer (MFT) service

Planned Maintenance – B2B partner Billie maintenance

Klarna US Service Disruption

Payment Notifications and Order Updates issue

Banking in the App and Klarna Card degradation

BankID is experiencing issues in Norway and Finland

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!