May <var data-var='date'>20</var>, <var data-var='time'>09:56</var> PDT Resolved - All refunds have been processed and are subject to normal bank processing times. May <var data-var='date'>19</var>, <var data-var='time'>12:11</var> PDT Identified - The remediation process is ongoing. All Kixie accounts affected by inaccurate charges are being corrected accordingly and updated via email by Kixie Support (support@kixie.com). Due to bank processing times, issued refunds may not always be visible immediately. May <var data-var='date'>19</var>, <var data-var='time'>07:16</var> PDT Update - The issue was resolved and we're currently investigating the root cause. May <var data-var='date'>19</var>, <var data-var='time'>07:02</var> PDT Investigating - We are currently investigating this issue.

Mischarge for minutes reserve

May <var data-var='date'>19</var>, <var data-var='time'>07:48</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>13</var>, <var data-var='time'>09:44</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>12</var>, <var data-var='time'>14:08</var> PDT Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>12</var>, <var data-var='time'>13:25</var> PDT Investigating - We are currently investigating this issue.

Delay in outbound call when using C2C

Apr <var data-var='date'>20</var>, <var data-var='time'>17:35</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>20</var>, <var data-var='time'>17:19</var> PDT Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>20</var>, <var data-var='time'>17:07</var> PDT Investigating - We are currently investigating this issue.

SMS delivery issues

Apr <var data-var='date'>13</var>, <var data-var='time'>11:44</var> PDT Resolved - SMS is now fully operational globally. If you’re experiencing calling issues, logging out and back in should resolve the problem. We have conducted a credential cleanup to mitigate SMS abuse. Apr <var data-var='date'>13</var>, <var data-var='time'>11:14</var> PDT Update - SMS is now fully operational globally. If you’re experiencing calling issues, logging out and back in should resolve the problem. We have conducted a credential cleanup to mitigate SMS abuse. Apr <var data-var='date'>13</var>, <var data-var='time'>11:03</var> PDT Monitoring - SMS is now fully operational globally. If you’re experiencing calling issues, logging out and back in should resolve the problem. We have conducted a credential cleanup to mitigate SMS abuse. Apr <var data-var='date'>13</var>, <var data-var='time'>11:02</var> PDT Update - SMS is now fully operational globally. If you’re experiencing calling issues, logging out and back in should resolve the problem. We have conducted a credential cleanup to mitigate SMS abuse. Apr <var data-var='date'>13</var>, <var data-var='time'>10:40</var> PDT Identified - We are currently mitigating abuse reports through credential cleanup, SMS will be re-enabled globally soon. If you’re experiencing calling issues, logging out and back in should resolve the problem. Apr <var data-var='date'>13</var>, <var data-var='time'>09:27</var> PDT Investigating - We're putting SMS capabilities under maintenance (SMS won't work) to investigate abuse reports

SMS abuse

Mar <var data-var='date'>30</var>, <var data-var='time'>20:48</var> PDT Resolved - We have implemented changes to resolve the issues with forwarding calls, voicemails, and agents getting stuck in an on-call status. Mar <var data-var='date'>30</var>, <var data-var='time'>17:07</var> PDT Update - New calls will now be forwarded, and voicemails can be left by inbound callers. A final fix will be released at 8:00 PM PDT. Mar <var data-var='date'>30</var>, <var data-var='time'>16:37</var> PDT Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'>30</var>, <var data-var='time'>16:19</var> PDT Update - We have noticed some agents getting stuck in an "On Call" status. Mar <var data-var='date'>30</var>, <var data-var='time'>15:11</var> PDT Investigating - We have noticed some issues with call forwarding not working and inbound voicemails not being received.

Call forwarding and Inbound Voicemail Issues

Mar <var data-var='date'>27</var>, <var data-var='time'>09:44</var> PDT Resolved - This incident has been resolved. Mar <var data-var='date'>27</var>, <var data-var='time'>09:35</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>27</var>, <var data-var='time'>08:56</var> PDT Investigating - We are currently investigating this issue.

Degraded PowerCall performance, slowness on dashboard

Mar <var data-var='date'>20</var>, <var data-var='time'>11:47</var> PDT Resolved - This incident has been resolved. Mar <var data-var='date'>20</var>, <var data-var='time'>10:53</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>20</var>, <var data-var='time'>10:29</var> PDT Investigating - We are currently investigating this issue.

PowerCall issues

Feb <var data-var='date'>11</var>, <var data-var='time'>21:30</var> PST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>11</var>, <var data-var='time'>21:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>11</var>, <var data-var='time'>14:10</var> PST Scheduled - We will be undergoing scheduled maintenance during this time.

Database maintenance

Feb <var data-var='date'>11</var>, <var data-var='time'>09:31</var> PST Resolved - AWS has fully resolved yesterday’s outage. Some users may continue to experience connectivity issues due to residual local network routing or DNS caching effects. These are outside of our control and are not caused by our systems. Rebooting your router and modem should resolve the issue in most cases. If problems persist, please contact your internet service provider. Feb <var data-var='date'>11</var>, <var data-var='time'>09:00</var> PST Investigating - We are currently investigating this issue.

Login issues on specific locations

Feb <var data-var='date'>10</var>, <var data-var='time'>20:25</var> PST Resolved - The incident was caused by an AWS service disruption affecting CloudFront DNS resolution and configuration propagation. AWS has resolved the outage, and our systems have returned to normal operational levels. Feb <var data-var='date'>10</var>, <var data-var='time'>14:49</var> PST Update - We are continuing to monitor for any further issues. Feb <var data-var='date'>10</var>, <var data-var='time'>14:48</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>10</var>, <var data-var='time'>13:16</var> PST Identified - The issue has been identified as caused by an AWS outage, we're currently working alongside their team to restore service. Feb <var data-var='date'>10</var>, <var data-var='time'>12:46</var> PST Update - We are continuing to investigate this issue. Feb <var data-var='date'>10</var>, <var data-var='time'>12:43</var> PST Update - We are continuing to investigate this issue. Feb <var data-var='date'>10</var>, <var data-var='time'>12:36</var> PST Investigating - We are currently investigating this issue.

Site outage (Dashboard + Powercall)

Feb <var data-var='date'>10</var>, <var data-var='time'>11:31</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'>10</var>, <var data-var='time'>09:46</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>10</var>, <var data-var='time'>09:41</var> PST Identified - The issue has been identified and a fix is being implemented. Feb <var data-var='date'>10</var>, <var data-var='time'>09:36</var> PST Update - We are continuing to investigate this issue. Feb <var data-var='date'>10</var>, <var data-var='time'>09:34</var> PST Investigating - We are currently investigating this issue.

Login and Dialing Issues

Feb <var data-var='date'> 3</var>, <var data-var='time'>10:04</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'> 3</var>, <var data-var='time'>07:11</var> PST Investigating - We are experiencing an outage impacting some accounts. Affected users may be unable to dial or SMS. Our team is actively investigating and working to restore service as quickly as possible. Updates will be posted here.

Service Outage Affecting Some Accounts

Jan <var data-var='date'>26</var>, <var data-var='time'>16:07</var> PST Resolved - This incident has been resolved. Jan <var data-var='date'>23</var>, <var data-var='time'>12:57</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>22</var>, <var data-var='time'>09:53</var> PST Investigating - We are currently investigating this issue.

Powercall Stuck while Dialing

Jan <var data-var='date'>13</var>, <var data-var='time'>15:35</var> PST Resolved - This incident has been resolved. Jan <var data-var='date'>13</var>, <var data-var='time'>14:47</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>13</var>, <var data-var='time'>14:12</var> PST Identified - The issue has been identified and a fix is being implemented.

Ring Groups Are Going Straight To Voicemail

Jan <var data-var='date'> 9</var>, <var data-var='time'>20:20</var> PST Completed - The scheduled maintenance has been completed. Jan <var data-var='date'> 9</var>, <var data-var='time'>20:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'> 8</var>, <var data-var='time'>16:58</var> PST Update - We will be undergoing scheduled maintenance at this time and may experience a short period of downtime. Jan <var data-var='date'> 8</var>, <var data-var='time'>16:56</var> PST Scheduled - We will be undergoing scheduled maintenance during this time.

Scheduled Database Maintenance

Dec <var data-var='date'>22</var>, <var data-var='time'>09:50</var> PST Resolved - This incident has been resolved. Dec <var data-var='date'>19</var>, <var data-var='time'>11:31</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'>19</var>, <var data-var='time'>09:55</var> PST Investigating - We are currently investigating an issue with PowerDialing getting stuck sporadically.

Degraded PowerDialing Performance

Nov <var data-var='date'>20</var>, <var data-var='time'>11:28</var> PST Resolved - This incident has been resolved. Nov <var data-var='date'>14</var>, <var data-var='time'>15:53</var> PST Identified - The issue has been identified and a fix is being implemented. Nov <var data-var='date'>14</var>, <var data-var='time'>12:10</var> PST Investigating - Some PowerCall performance may currently be degraded, such as call history, SMS history, call recordings, and contact data population. Our team is actively investigating the root cause.

PowerCall Performance Degradation

Nov <var data-var='date'>11</var>, <var data-var='time'>14:40</var> PST Resolved - This incident has been resolved. Nov <var data-var='date'>11</var>, <var data-var='time'>10:58</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>10</var>, <var data-var='time'>13:33</var> PST Identified - The issue has been identified and a fix is being implemented. Nov <var data-var='date'>10</var>, <var data-var='time'>11:19</var> PST Update - We are experiencing intermittent issues with manual outbound/click-to-call dialing, as well as inbound calls. Our team is investigating the root cause now. Nov <var data-var='date'>10</var>, <var data-var='time'>11:12</var> PST Investigating - We are currently investigating this issue.

Outbound and Inbound Calls Outage

Nov <var data-var='date'>10</var>, <var data-var='time'>10:30</var> PST Resolved - This incident has been resolved. Nov <var data-var='date'>10</var>, <var data-var='time'>10:18</var> PST Update - We are continuing to monitor for any further issues. Nov <var data-var='date'>10</var>, <var data-var='time'>10:14</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>10</var>, <var data-var='time'>10:11</var> PST Update - We are continuing to investigate this issue. Nov <var data-var='date'>10</var>, <var data-var='time'>10:05</var> PST Investigating - Outbound manual/click-to-call dialing and inbound calling is not currently working in PowerCall. Our team is actively investigating.

Oct <var data-var='date'>21</var>, <var data-var='time'>13:54</var> PDT Resolved - This incident has been resolved. Oct <var data-var='date'>20</var>, <var data-var='time'>15:36</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'>20</var>, <var data-var='time'>09:57</var> PDT Investigating - We are currently investigating an issue that may be impacting some customers. We are trying to determine if it is related to a current AWS outage.

Database Connection Errors

Oct <var data-var='date'> 8</var>, <var data-var='time'>13:38</var> PDT Resolved - The incident has been resolved. All systems are operational. Oct <var data-var='date'> 8</var>, <var data-var='time'>10:58</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'> 8</var>, <var data-var='time'>10:55</var> PDT Investigating - We are currently investigating this issue.

Dashboard and Powercall Login Issues

Oct <var data-var='date'> 6</var>, <var data-var='time'>10:56</var> PDT Resolved - A fix has been deployed and service has returned to normal. Oct <var data-var='date'> 3</var>, <var data-var='time'>11:07</var> PDT Identified - After additional investigation and communication with GoHighLevel we have identified the issue. The team is testing a fix and we will deploy to production once it has been verified. Oct <var data-var='date'> 2</var>, <var data-var='time'>16:11</var> PDT Update - We have escalated the issue with GoHighLevel and are actively seeking resolution. We are among a group of integration partners who are experiencing the same issue. Oct <var data-var='date'> 1</var>, <var data-var='time'>15:24</var> PDT Investigating - Several new users have reported issues when connecting to GoHighLevel. This is not affecting customers who have an established GoHighLevel connection.

GoHighLevel experiencing login issues for new customers

Sep <var data-var='date'>25</var>, <var data-var='time'>16:48</var> PDT Resolved - This incident has been resolved. Sep <var data-var='date'>25</var>, <var data-var='time'>16:46</var> PDT Update - The issue has been resolved. The team continues to monitor our systems. Sep <var data-var='date'>25</var>, <var data-var='time'>12:02</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>25</var>, <var data-var='time'>11:17</var> PDT Identified - The issue has been identified and a fix is being implemented. Sep <var data-var='date'>25</var>, <var data-var='time'>10:45</var> PDT Investigating - SMS History is not currently loading in PowerCall--our team is actively investigating a resolution.

SMS History Not Loading in PowerCall

Sep <var data-var='date'>24</var>, <var data-var='time'>15:08</var> PDT Resolved - This incident has been resolved. Sep <var data-var='date'>24</var>, <var data-var='time'>14:05</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>24</var>, <var data-var='time'>13:20</var> PDT Investigating - We are receiving reports of Kixie users missing their SMS history in their dialers.

SMS History Not Displaying In Users Powercall

Aug <var data-var='date'>26</var>, <var data-var='time'>14:01</var> PDT Resolved - This issue has been resolved, and all Kixie emails should be sending successfully from our system again. Aug <var data-var='date'>26</var>, <var data-var='time'>11:17</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>26</var>, <var data-var='time'>09:42</var> PDT Identified - The issue has been identified and a fix is being implemented. Aug <var data-var='date'>26</var>, <var data-var='time'>09:38</var> PDT Investigating - We are currently investigating an issue with our email system not sending emails to users.

Is Kixie down?

Kixie status is UP

Lastest published events

Mischarge for minutes reserve

Delay in outbound call when using C2C

SMS delivery issues

Kixie Services, Components and Regions

Recent Kixie events

Mischarge for minutes reserve

Delay in outbound call when using C2C

SMS delivery issues

SMS abuse

Call forwarding and Inbound Voicemail Issues

Degraded PowerCall performance, slowness on dashboard

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Is Kixie down?

Kixie status is UP

Lastest published events

Mischarge for minutes reserve

Delay in outbound call when using C2C

SMS delivery issues

Kixie Services, Components and Regions

Recent Kixie events

Mischarge for minutes reserve

Delay in outbound call when using C2C

SMS delivery issues

SMS abuse

Call forwarding and Inbound Voicemail Issues

Degraded PowerCall performance, slowness on dashboard

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!