Feb <var data-var='date'>12</var>, <var data-var='time'>09:47</var> CST Resolved - This incident has been resolved. Feb <var data-var='date'>11</var>, <var data-var='time'>13:15</var> CST Monitoring - AWS issues seem to have cleared up. We will monitor and post an update if conditions change. Thank you. Feb <var data-var='date'>11</var>, <var data-var='time'>11:00</var> CST Identified - The issue has been identified and a fix is being implemented.

Issues at AWS are continuing to impact some Kickserv web functions. We are investigating how to best work around them. Thanks for bearing with us.

Feb <var data-var='date'>10</var>, <var data-var='time'>18:32</var> CST Resolved - This incident has been resolved. Feb <var data-var='date'>10</var>, <var data-var='time'>15:21</var> CST Identified - We've tracked down the issue to problems at Amazon Web Services (our hosting provider). We've disabled some components of the Kickserv web application, which has restored most functionality. Bear with us as we continue to investigate. Thank you. Feb <var data-var='date'>10</var>, <var data-var='time'>15:13</var> CST Investigating - We're seeing some cases of the Kickserv web application not loading properly. We're looking into it now.

Web app availability issues

Jan <var data-var='date'>13</var>, <var data-var='time'>10:43</var> CST Resolved - Early on the morning of January 12, some Kickserv customers experienced slow loading and errors when using the web and mobile apps. This was caused by unusually high system activity tied to New Year–related reporting and background processing, which temporarily overwhelmed part of our infrastructure. As a result, many application pages (especially dashboards and settings) were sluggish or timed out for about an hour. We identified the issue, increased system capacity, and fully restored normal performance by 10:21 AM US Eastern time. We know interruptions like this are frustrating, and we’re taking steps to better handle seasonal usage spikes in the future, and improve early detection so this particular issue doesn’t happen again. Thanks for your patience. Jan <var data-var='date'>12</var>, <var data-var='time'>09:30</var> CST Monitoring - Web and mobile apps are once again functioning normally. Thank you for bearing with us. Jan <var data-var='date'>12</var>, <var data-var='time'>09:23</var> CST Identified - We're working on a fix for the service interruption now. Jan <var data-var='date'>12</var>, <var data-var='time'>08:41</var> CST Investigating - Kickserv's mobile and web applications are currently unavailable. We're looking into the problem and will keep you posted as soon as we have an update. Thanks for bearing with us.

Service outage affecting web and mobile

Mar <var data-var='date'> 6</var>, <var data-var='time'>10:12</var> CST Resolved - This incident has been resolved. Mar <var data-var='date'> 6</var>, <var data-var='time'>08:46</var> CST Investigating - We've received reports that the dispatch view is not loading properly. We're looking into it now. Until this is resolved, please use a different view (Schedule, Calendar, Resources, or Map) to view your jobs for the day. We'll update this post as soon as we have more information.

Dispatch view

Mar <var data-var='date'> 6</var>, <var data-var='time'>08:42</var> CST Resolved - This incident has been resolved. Dec <var data-var='date'>12</var>, <var data-var='time'>09:21</var> CST Identified - Normally, links in our text messages are shortened by a third-party service (Rebrandly) to fit and look similar to the following: https://kck.sv/mrz2 However, Rebrandly's API is currently reporting an error, and our links are going unshortened: https://app.kickserv.com/servicechampions/self_service/jobs/11240?ksrc=sms&token=xH-4tCHXbcx39KBZPvkEAoSlh56LHnNQua1Q2lHsdmU This does not impact the behavior of text messages or prevent customers from visiting links in text messages. In rare cases (mostly on older devices), the text message may be split into multiple parts if it is too long. We are working with Rebrandly to resolve the issue and get our link shortening working properly again as soon as possible.

Unformatted links in text messages

Dec <var data-var='date'>16</var>, <var data-var='time'>09:36</var> CST Resolved - This incident has been resolved. Dec <var data-var='date'>16</var>, <var data-var='time'>09:34</var> CST Update - Both iOS and Android should be working now, once users download the latest update. Dec <var data-var='date'>16</var>, <var data-var='time'>09:34</var> CST Update - Update: The issue has been identified and tested. We've pushed new versions with the fix to both major app stores. Please keep the app updated to make sure you have all the latest stability enhancements and bug fixes. Thank you for your patience and have a good week. Dec <var data-var='date'>12</var>, <var data-var='time'>17:25</var> CST Identified - In our efforts to modernize our mobile app, we updated our date-formatting code. We missed one place where the old method is still called. Users will find that saving new or existing tasks on any job record will generate an error with a 'Try Again' page. This error is purely visual and the task is successfully saved to the job record. When users encounter this, it's recommended to simply tap the 'Try Again' button a few times and the error will resolve and take you back to the job record. We have identified the issue, we are working on the fix and we'll have a new build submitted for approval to both major app stores shortly. Depending on approval times, the update should be publicly available this coming week. We're sorry for any inconvenience, and we thank you for your patience.

Date Formatting Error

Jul <var data-var='date'>22</var>, <var data-var='time'>06:00</var> CDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>19</var>, <var data-var='time'>18:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>15</var>, <var data-var='time'>14:35</var> CDT Scheduled - This coming weekend, we will be running some necessary upgrades to our storage for attachments and files. This should improve performance when storing and retrieving files and make it possible for us to do more advanced things with attachments in the future. While the upgrade is in progress, you may notice slightly slower page load times while using the Kickserv web or mobile apps, but overall access and functionality should be unaffected.

Database upgrades

Jun <var data-var='date'>11</var>, <var data-var='time'>09:39</var> CDT Resolved - All systems are operational. Jun <var data-var='date'>11</var>, <var data-var='time'>09:00</var> CDT Investigating - Navigating and searching the Kickserv web application is resulting in an issue where our users are getting directed to our main sign in page or showing an invalid customer with an error referencing degraded state. Our team is investigating the cause.

Redirect Issue/Degraded State

May <var data-var='date'>30</var>, <var data-var='time'>14:49</var> CDT Resolved - This incident has been resolved. Mar <var data-var='date'> 7</var>, <var data-var='time'>10:18</var> CST Monitoring - Some emails sent from Kickserv free accounts to Yahoo or AOL email addresses are being sent to customers' junk mail folders. This is a result of spammers attempting to use Kickserv to send unsolicited email, raising our spam score at certain email providers. We have added measures to eliminate spam, and are working with Yahoo and AOL to resolve this problem more quickly, but spam scores take time to correct themselves. Please be patient and let your Yahoo and AOL customers know to check their junk mail folders for emails from Kickserv. You can also send notifications via text message instead of (or in addition to) email. This gets your customers notified more quickly without the need to check email at all. Check your Messaging settings in Kickserv to enable text messages.

Emails from Kickserv free accounts to Yahoo and AOL may be sent to spam folders

Mar <var data-var='date'> 7</var>, <var data-var='time'>22:00</var> CST Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 7</var>, <var data-var='time'>21:00</var> CST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'> 7</var>, <var data-var='time'>10:01</var> CST Scheduled - Kickserv will be performing routine database upgrades to our read-only database instance. We do not expect any downtime or degradation of service during this period. You can watch this page for updates.

Scheduled database upgrades

Oct <var data-var='date'>31</var>, <var data-var='time'>10:51</var> CDT Resolved - This incident has been resolved. Jun <var data-var='date'>26</var>, <var data-var='time'>08:51</var> CDT Monitoring - We have released the fix for this issue in version 3.10.11. It is available on the Google Play Store for Android devices and in review in the App Store for Apple devices. We'll let you know as soon as Apple releases to the App Store. Jun <var data-var='date'>23</var>, <var data-var='time'>13:51</var> CDT Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>23</var>, <var data-var='time'>11:39</var> CDT Investigating - With the latest mobile app release (version 3.10.10), we discovered an issue when adding files to a job or customer. If you check the "Share in Customer Center" option, and do not enter a description, the app may crash. We are investigating this now, but there's an easy workaround. Just make sure you enter a description. You can even enter some text and then delete it before uploading. We'll let you know as soon as we have a fix available.

Mobile app "Share in Customer Center" when uploading files

Jul <var data-var='date'>25</var>, <var data-var='time'>11:17</var> CDT Resolved - Version 3.10.14 is now available on the iOS App Store. This version contains the fix. If you have version 3.10.13 with the data error, please update your app now. Once you've updated, you will no longer see the "MOBILE_STAGING_SERVER_URL" message. Jul <var data-var='date'>25</var>, <var data-var='time'>09:01</var> CDT Monitoring - While we work to get a fix approved and released on the iOS App Store, we've made a configuration change on our servers to allow the mobile app to use production data. You'll still see the message "MOBILE_STAGING_SERVER_URL" at the bottom left of your screen, but your Kickserv account's jobs, customers, and employees should all be correct now. We recommend force-closing and relaunching the app for good measure. We'll update this space when a new version with the permanent fix is available for download. Thanks for bearing with us. Jul <var data-var='date'>25</var>, <var data-var='time'>08:21</var> CDT Identified - Our latest iOS app release (3.10.13) is incorrectly using test data. If you use an iOS device, please do not update your app just yet. We’ll get that fixed today.

Server issue with latest version of mobile app

May <var data-var='date'>31</var>, <var data-var='time'>09:36</var> CDT Resolved - This incident has been resolved. May <var data-var='date'>30</var>, <var data-var='time'>15:58</var> CDT Update - We are continuing to monitor for any further issues. May <var data-var='date'>30</var>, <var data-var='time'>15:52</var> CDT Monitoring - We have identified this as an issue with our email sending queue. We updated some settings on the queue and emails are sending normally. Please let us know if you experience any further delivery issues. Thanks! May <var data-var='date'>30</var>, <var data-var='time'>09:20</var> CDT Investigating - We've received reports that email notifications are not being delivered in some cases. We're looking into it now.

Delivery issues with some email notifications

May <var data-var='date'>30</var>, <var data-var='time'>16:38</var> CDT Resolved - This incident has been resolved. May <var data-var='date'>30</var>, <var data-var='time'>16:17</var> CDT Monitoring - We identified the issue as a bug introduced with some recent changes to our opportunities filter. We rolled back those changes and you should once again see your new opportunities back where they belong. We're sorry for the inconvenience. May <var data-var='date'>30</var>, <var data-var='time'>16:05</var> CDT Update - We are continuing to investigate this issue. May <var data-var='date'>30</var>, <var data-var='time'>16:04</var> CDT Investigating - We've received reports that the New Opportunities tab is not showing opportunities. We're looking into the issue now.

Issues displaying new opportunities

May <var data-var='date'>19</var>, <var data-var='time'>15:00</var> CDT Resolved - Over the weekend, we deployed a minor update to our credit card processing. The update passed QA, but once in production, the new code triggered an unexpected error condition at Stripe (Kickserv's credit card processor). This caused some credit card payments to fail with an error message. We rolled back the update Monday morning and all payments since have processed without issues. If you or your customers processed a credit card payment over the weekend (from May 19 to the morning of May 22), check to make sure those payments went through, and run them again if necessary. We're sorry for the inconvenience.

Credit card payment issues this past weekend

Apr <var data-var='date'>26</var>, <var data-var='time'>09:42</var> CDT Resolved - This incident has been resolved. Apr <var data-var='date'>21</var>, <var data-var='time'>09:25</var> CDT Update - We are continuing to monitor for any further issues. Apr <var data-var='date'>21</var>, <var data-var='time'>09:25</var> CDT Monitoring - Text message deliveries to T-Mobile subscribers are back to normal this morning. We are continuing to work with Twilio to identify the root cause of the previous outage. Apr <var data-var='date'>21</var>, <var data-var='time'>08:29</var> CDT Update - We are continuing to work with Twilio (our text message provider) to identify and resolve this. We'll keep you posted. In the meantime, you can always use Kickserv's built-in messaging to communicate with T-Mobile customers. Apr <var data-var='date'>20</var>, <var data-var='time'>13:16</var> CDT Investigating - SMS text messages from Kickserv are currently not being received by T-mobile subscribers. We're investigating with our SMS provider now.

Text message issues with T-Mobile

Dec <var data-var='date'>17</var>, <var data-var='time'>22:00</var> CST Completed - The scheduled maintenance has been completed. Dec <var data-var='date'>17</var>, <var data-var='time'>20:00</var> CST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>16</var>, <var data-var='time'>10:33</var> CST Update - We will be undergoing scheduled maintenance during this time. Nov <var data-var='date'>22</var>, <var data-var='time'>14:16</var> CST Scheduled - We will be performing some important upgrades to our production database on the evening of Saturday, December 17. We anticipate that the Kickserv web and mobile applications could be unavailable for up to 2 hours starting at 9pm Eastern Standard Time. Please make sure you have downloaded any work schedules you may need during this time, or synced them to your calendar application. Thank you and Happy Holidays!

Database upgrades and maintenance

Oct <var data-var='date'>11</var>, <var data-var='time'>15:01</var> CDT Resolved - We have released iOS version 3.10.5 to the App Store. Please update as soon as you can. Oct <var data-var='date'>11</var>, <var data-var='time'>09:13</var> CDT Monitoring - We'll be releasing a new build to the App Store as soon as possible. This will be version 3.10.4.1 and it will be a required update. In the meantime, we have made some server changes to allow version 3.10.4 to operate more or less normally. If your iOS device is not set to automatically update to the latest versions of apps, and you have not yet updated to 3.10.4, you should wait until 3.10.4.1 is released before updating the Kickserv app. Oct <var data-var='date'>11</var>, <var data-var='time'>08:45</var> CDT Identified - Our latest iOS app update contains a configuration error. We are correcting the issue and will release a fix ASAP. In the meantime, we recommend you do not update to the latest version of Kickserv on iOS (version 3.10.4). We'll let you know as soon as the App Store is updated with the fix.

Errors in the latest version of the iOS app

Jul <var data-var='date'>11</var>, <var data-var='time'>09:40</var> CDT Resolved - This incident has been resolved. Jul <var data-var='date'> 7</var>, <var data-var='time'>16:58</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'> 6</var>, <var data-var='time'>16:13</var> CDT Update - The fix for logging non-credit-card payments has proven more tricky than we anticipated. In the meantime, a page refresh or two should clear up the issue and allow you to log those payments. Jul <var data-var='date'> 6</var>, <var data-var='time'>11:10</var> CDT Identified - We've identified the issue with payment logging and are pushing a fix now. Jul <var data-var='date'> 6</var>, <var data-var='time'>09:25</var> CDT Investigating - We've received reports that some accounts are unable to log manual (non-credit card) payments in Kickserv. We're currently looking into the issue and will update this page as soon as we have a resolution.

Problems logging manual payments

Jul <var data-var='date'> 5</var>, <var data-var='time'>19:09</var> CDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 5</var>, <var data-var='time'>17:42</var> CDT Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Jul <var data-var='date'> 5</var>, <var data-var='time'>17:42</var> CDT Update - Trial accounts that were improperly set to canceled have been restored. Jul <var data-var='date'> 5</var>, <var data-var='time'>17:11</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 5</var>, <var data-var='time'>17:11</var> CDT Scheduled - We will be undergoing scheduled maintenance during this time. Jul <var data-var='date'> 5</var>, <var data-var='time'>17:09</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 5</var>, <var data-var='time'>17:08</var> CDT Scheduled - We are performing a major upgrade to our billing system. During this maintenance window, some trialing users may receive a notification that your account was canceled; rest assured that this email is in error and we will restore your access shortly. Thanks for bearing with us.

Billing system upgrade

May <var data-var='date'>10</var>, <var data-var='time'>09:29</var> CDT Resolved - We have adjusted our autoscaling to take into account periods of higher S3 latency. If you continue to experience issues when adding notes or files, please let our support team know. May <var data-var='date'> 9</var>, <var data-var='time'>13:26</var> CDT Monitoring - We've traced the problem to unexpected latency issues with Amazon Web Services' Simple Storage Service (S3). We've added additional compute resources to compensate and are monitoring the situation in case we need to take further action. May <var data-var='date'> 9</var>, <var data-var='time'>13:20</var> CDT Investigating - We're receiving reports of problems adding notes and attachments to a job. Both web and mobile applications are affected. We're investigating now and will update this page as soon as we have identified the issue.

Issues adding notes and attachments

Mar <var data-var='date'>15</var>, <var data-var='time'>15:57</var> CDT Resolved - This incident has been resolved. Mar <var data-var='date'>14</var>, <var data-var='time'>14:27</var> CDT Update - Postmark has let us know that many of the missing email replies can still be processed on a delayed basis. They're running those now. Keep an eye on your message inbox. Mar <var data-var='date'>14</var>, <var data-var='time'>13:43</var> CDT Monitoring - We are once again receiving inbound email replies. It appears that Postmark (our email provider) had a misconfigured setting on their end. Thanks for bearing with us. Mar <var data-var='date'>14</var>, <var data-var='time'>10:29</var> CDT Investigating - We are investigating an issue which is preventing email replies from being received by the Kickserv web application. We hope to have it resolved shortly. Until we do, if you are awaiting a reply from a customer, you may want to follow up with them by phone or separate email. We'll update you when we have more information.

Inbound email replies are not being received

Mar <var data-var='date'>14</var>, <var data-var='time'>10:24</var> CDT Resolved - This incident has been resolved. Feb <var data-var='date'>24</var>, <var data-var='time'>12:47</var> CST Monitoring - Service has been restored for the domain kck.sv, so existing short links for payment requests and to the Customer Center are once again working. As previously mentioned, though, we will be switching to kck.im very soon to guard against reoccurrence of the issue. We hope to switch back to kck.sv at some point in the future, if and when it becomes possible. Feb <var data-var='date'>22</var>, <var data-var='time'>13:44</var> CST Identified - The issue has been identified and a fix is being implemented. Feb <var data-var='date'>22</var>, <var data-var='time'>13:43</var> CST Update - Due to severe technical limitations at the registrar for our kck.sv domain, we will switching to kck.im for our text message links. We'll update this incident when that's done. Any payment requests will need to be resent, as the old kck.sv links will no longer work. Note that you can always send your customer a link to their Customer Center--where they can view and pay invoices and requests--by visiting the customer's screen in Kickserv, selecting the Overview tab, and scrolling to the Customer Center section. Feb <var data-var='date'>18</var>, <var data-var='time'>15:26</var> CST Investigating - We are seeing DNS problems resolving web URLs created by our link shortening service. These URLs start with kck.sv and are used by our text messaging service and a few other areas of our web application. We are investigating now. In the meantime, if your customers are having problems viewing payment requests, you can send them a link to the Customer Center by visiting the customer's screen in Kickserv, selecting the Overview tab, and scrolling to the Customer Center section. Thanks for bearing with us while we sort this out.

kck.sv links are not resolving

Feb <var data-var='date'>22</var>, <var data-var='time'>20:00</var> CST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>22</var>, <var data-var='time'>19:00</var> CST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>22</var>, <var data-var='time'>13:59</var> CST Scheduled - This evening (February 22), engineers will be deploying some major upgrades to Kickserv's search system. The upgrades will increase uptime and performance and allow us to enhance search functionality over time. We expect the maintenance to begin at 7:00 PM CST and take no more than an hour. You should not notice any downtime or degraded performance; however, it's possible that search could become momentarily unavailable during the maintenance window. If this happens, either try your search again in a moment or look up your jobs and customers another way. We'll notify you when the maintenance concludes.

Search service upgrade

Dec <var data-var='date'>31</var>, <var data-var='time'>21:20</var> CST Completed - The scheduled maintenance has been completed. Dec <var data-var='date'>31</var>, <var data-var='time'>21:00</var> CST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>30</var>, <var data-var='time'>11:11</var> CST Scheduled - We will be performing some necessary upgrades to our production database on New Year's Eve. We anticipate that the Kickserv web and mobile applications could be unavailable for up to 20 minutes starting at 10pm Eastern Standard Time. Please make sure you have downloaded any work schedules you may need during this time, or synced them to your calendar application. Thank you and Happy New Year!

Is Kickserv down?

Kickserv status is UP

Lastest published events

Issues at AWS are continuing to impact some Kickserv web functions. We are investigating how to best work around them. Thanks for bearing with us.

Web app availability issues

Service outage affecting web and mobile

Kickserv Services, Components and Regions

Recent Kickserv events

Issues at AWS are continuing to impact some Kickserv web functions. We are investigating how to best work around them. Thanks for bearing with us.

Web app availability issues

Service outage affecting web and mobile

Dispatch view

Unformatted links in text messages

Date Formatting Error