Aug <var data-var='date'>27</var>, <var data-var='time'>00:04</var> CDT Resolved - This incident has been resolved. Aug <var data-var='date'>26</var>, <var data-var='time'>22:50</var> CDT Update - We are continuing to work on a fix for this issue. Aug <var data-var='date'>26</var>, <var data-var='time'>22:49</var> CDT Identified - The issues has been identified and we are working on a fix

Batch API outage

Mar <var data-var='date'>20</var>, <var data-var='time'>19:00</var> CDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>20</var>, <var data-var='time'>18:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>18</var>, <var data-var='time'>13:01</var> CDT Update - We will be undergoing scheduled maintenance during this time. Mar <var data-var='date'>18</var>, <var data-var='time'>12:56</var> CDT Scheduled - EU - Ongoing API maintenance: Minor service interruptions possible.

Scheduled Maintenance

Jan <var data-var='date'>19</var>, <var data-var='time'>09:17</var> CST Resolved - This incident has been resolved.

List Upload Degredation

Jan <var data-var='date'>15</var>, <var data-var='time'>22:23</var> CST Resolved - This incident has been resolved. Jan <var data-var='date'>15</var>, <var data-var='time'>21:24</var> CST Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>15</var>, <var data-var='time'>21:01</var> CST Update - We are continuing to work on a fix for this issue. Jan <var data-var='date'>15</var>, <var data-var='time'>20:21</var> CST Identified - The issue has been identified and a fix is being implemented. Jan <var data-var='date'>15</var>, <var data-var='time'>20:13</var> CST Investigating - Currently investigating issue with web application and batch API.

Web Application and Batch API Interruption

Nov <var data-var='date'> 8</var>, <var data-var='time'>03:30</var> CST Completed - The scheduled maintenance has been completed. Nov <var data-var='date'> 8</var>, <var data-var='time'>00:00</var> CST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'> 6</var>, <var data-var='time'>16:32</var> CST Scheduled - The Kickbox team will be performing routine upgrades. During this time BATCH API, LIST VERIFICATION, and WEB UI will be temporarily unavailable.

Oct <var data-var='date'>18</var>, <var data-var='time'>02:00</var> CDT Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>18</var>, <var data-var='time'>00:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>17</var>, <var data-var='time'>13:50</var> CDT Scheduled - We will be undergoing scheduled maintenance during this time.

Maintenance for EU

Aug <var data-var='date'>21</var>, <var data-var='time'>17:02</var> CDT Resolved - Incident resolved. Monitoring will take place for a time to ensure functionality. Aug <var data-var='date'>21</var>, <var data-var='time'>15:26</var> CDT Update - We are still investigating an intermittent issue with list downloads. Aug <var data-var='date'>21</var>, <var data-var='time'>14:30</var> CDT Investigating - Currently investigating issue.

Service Degradation - List Downloads

Jun <var data-var='date'> 3</var>, <var data-var='time'>08:17</var> CDT Resolved - This incident has been resolved. Jun <var data-var='date'> 2</var>, <var data-var='time'>16:03</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'> 2</var>, <var data-var='time'>09:42</var> CDT Identified - We are actively addressing an issue causing inconsistencies in the verification results for Yahoo and AOL emails. This problem has been traced to a breaking change in a recent update from Yahoo/AOL that affects our results. We have identified the issue and we are working towards a resolution.

Verification result inconsistencies following Yahoo/AOL update

Mar <var data-var='date'>15</var>, <var data-var='time'>01:00</var> CDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>15</var>, <var data-var='time'>00:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>11</var>, <var data-var='time'>16:49</var> CDT Scheduled - To ensure optimal security, we will be making adjustments to supported TLS ciphers. The supported ciphers within the version TLSv1.2 and TLSv1.3 will be: TLSv1.3: - 0x13,0x01 TLS13_AES_128_GCM_SHA256 - 0x13,0x02 TLS13_AES_256_GCM_SHA384 - 0x13,0x03 TLS13_CHACHA20_POLY1305_SHA256 TLSv1.2: - 0xC0,0x2B ECDHE-ECDSA-AES128-GCM-SHA256 - 0xC0,0x2F ECDHE-RSA-AES128-GCM-SHA256 - 0xC0,0x2C ECDHE-ECDSA-AES256-GCM-SHA384 - 0xC0,0x30 ECDHE-RSA-AES256-GCM-SHA384 - 0xCC,0xA9 ECDHE-ECDSA-CHACHA20-POLY1305 - 0xCC,0xA8 ECDHE-RSA-CHACHA20-POLY1305 - 0xCC,0xAA DHE_RSA_WITH_CHACHA20_POLY1305_SHA256 If you are using software, custom applications or APIs to connect to our services please ensure they are configured to use TLSv1.3 or TLSv1.2 and they support ciphers listed above. In the majority of instances, no modifications are required. For more information check out this link https://www.tenable.com/plugins/nessus/159543

API Important Security Upgrade: TLS Protocol version upgrade

Feb <var data-var='date'>21</var>, <var data-var='time'>07:14</var> CST Resolved - This incident has been resolved. Feb <var data-var='date'>21</var>, <var data-var='time'>07:14</var> CST Update - We are continuing to investigate this issue. Feb <var data-var='date'>21</var>, <var data-var='time'>06:24</var> CST Investigating - Currently investigating an issue that is causing an outage on our EU instances.

EU ONLY - System Outage

Feb <var data-var='date'> 8</var>, <var data-var='time'>06:00</var> CST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'> 8</var>, <var data-var='time'>01:19</var> CST Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Feb <var data-var='date'> 8</var>, <var data-var='time'>00:00</var> CST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'> 7</var>, <var data-var='time'>10:08</var> CST Update - We will be undergoing scheduled maintenance during this time. Feb <var data-var='date'> 7</var>, <var data-var='time'>10:07</var> CST Scheduled - We will be undergoing scheduled maintenance during this time.

Jan <var data-var='date'>18</var>, <var data-var='time'>06:00</var> CST Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>18</var>, <var data-var='time'>00:00</var> CST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>15</var>, <var data-var='time'>15:09</var> CST Scheduled - We will be going a maintenance period to migrate and upgrade Redis premises to AWS.

Migrating Redis on premises to AWS

Nov <var data-var='date'>18</var>, <var data-var='time'>11:41</var> CST Resolved - Incident resolved. Nov <var data-var='date'>17</var>, <var data-var='time'>12:07</var> CST Monitoring - Fix implemented and results being monitored. Nov <var data-var='date'>17</var>, <var data-var='time'>04:54</var> CST Investigating - Issue currently under investigation.

Partial Outage for Account Sign-in and some API

Oct <var data-var='date'>29</var>, <var data-var='time'>12:18</var> CDT Resolved - This incident has been resolved. Oct <var data-var='date'>24</var>, <var data-var='time'>10:51</var> CDT Monitoring - A fix has been deployed. We are now monitoring services. Oct <var data-var='date'>24</var>, <var data-var='time'>10:26</var> CDT Identified - Issue identified. Preparing deployment for fix. Oct <var data-var='date'>24</var>, <var data-var='time'>10:25</var> CDT Investigating - We are currently investigating and issue causing slower than normal API responses for a fraction of requests

API Service Degradation

Oct <var data-var='date'>13</var>, <var data-var='time'>07:00</var> CDT Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>13</var>, <var data-var='time'>01:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>12</var>, <var data-var='time'>15:01</var> CDT Update - We will be undergoing scheduled maintenance during this time. Oct <var data-var='date'>12</var>, <var data-var='time'>15:01</var> CDT Scheduled - We will be going a maintenance period to migrate and upgrade Redis premises to AWS.

Oct <var data-var='date'>12</var>, <var data-var='time'>07:00</var> CDT Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>12</var>, <var data-var='time'>01:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'> 8</var>, <var data-var='time'>18:49</var> CDT Update - We will be undergoing scheduled maintenance during this time. Oct <var data-var='date'> 8</var>, <var data-var='time'>18:48</var> CDT Update - We will be undergoing scheduled maintenance during this time. Oct <var data-var='date'>12</var>, <var data-var='time'>00:00</var> CDT Update - We will be undergoing scheduled maintenance during this time. Oct <var data-var='date'>12</var>, <var data-var='time'>00:00</var> CDT Scheduled - We will be going a maintenance period to migrate and upgrade Redis premises to AWS.

Sep <var data-var='date'>14</var>, <var data-var='time'>19:07</var> CDT Resolved - This incident has been resolved. Sep <var data-var='date'>14</var>, <var data-var='time'>18:38</var> CDT Update - We are continuing to investigate this issue. Sep <var data-var='date'>14</var>, <var data-var='time'>18:38</var> CDT Update - We are continuing to investigate this issue. Sep <var data-var='date'>14</var>, <var data-var='time'>18:37</var> CDT Investigating - Partial outage. Investigating

Partial API Outage

Aug <var data-var='date'>21</var>, <var data-var='time'>14:30</var> CDT Resolved - Team is investigating the cause of a minor service degradation occurring between 2:30pm and 3:00pm (central time). Details to come.

Minor Service Degradation

Jun <var data-var='date'>12</var>, <var data-var='time'>07:56</var> CDT Resolved - This incident has been resolved. Mar <var data-var='date'>11</var>, <var data-var='time'>15:23</var> CDT Identified - We’re currently experiencing reduced performance with several of our integrations, including Iterable, HubSpot, and Klaviyo within Kickbox, specifically affecting functionality; our team is actively working to resolve these issues to restore full service. Users can still actively leverage our email verification services through list verification or API. If you have any additional questions, please reach out to help@kickbox.com.

ESP Integrations

Apr <var data-var='date'> 9</var>, <var data-var='time'>17:30</var> CDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'> 9</var>, <var data-var='time'>14:30</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 9</var>, <var data-var='time'>13:39</var> CDT Scheduled - Running maintenance to HubSpot and Klaviyo V2 integrations.

Integrations Maintenance

Mar <var data-var='date'> 9</var>, <var data-var='time'>02:01</var> CST Completed - Maintenance window finished. All systems operational. Mar <var data-var='date'> 9</var>, <var data-var='time'>00:00</var> CST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'> 5</var>, <var data-var='time'>13:31</var> CST Scheduled - Intermittent interruptions may occur.

Backend Maintenance

Mar <var data-var='date'> 5</var>, <var data-var='time'>10:30</var> CST Resolved - A 7 minute unexpected partial outage occurred. Root cause still under investigation.

Mar <var data-var='date'> 5</var>, <var data-var='time'>10:05</var> CST Resolved - A networking error caused a severed connection to the EU verification engine. Manual reconnection has restored services. Mar <var data-var='date'> 5</var>, <var data-var='time'>09:29</var> CST Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'> 5</var>, <var data-var='time'>09:10</var> CST Update - We are continuing to investigate this issue. Mar <var data-var='date'> 5</var>, <var data-var='time'>09:10</var> CST Update - We are continuing to investigate this issue. Mar <var data-var='date'> 5</var>, <var data-var='time'>09:08</var> CST Investigating - We are currently investigating an issue with the EU verification instance

EU Verification Outage

Jan <var data-var='date'>21</var>, <var data-var='time'>00:00</var> CST Resolved - A DNS change with an Amazon service temporarily broke sign-in for some users Sunday morning (API unaffected.

Web App Sign-in

Jan <var data-var='date'> 8</var>, <var data-var='time'>10:30</var> CST Resolved - There was a small outage 10 minute outage due to an unforeseen network issue during a routine deployment.

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Lastest published events

Batch API outage

Scheduled Maintenance

List Upload Degredation

Kickbox Services, Components and Regions

Recent Kickbox events

Batch API outage

Scheduled Maintenance

List Upload Degredation

Web Application and Batch API Interruption

Scheduled Maintenance

Maintenance for EU