Jul <var data-var='date'> 2</var>, <var data-var='time'>22:26</var> CDT Resolved - This incident has been resolved Jul <var data-var='date'> 2</var>, <var data-var='time'>18:44</var> CDT Update - We are continuing to monitor the platform following the implemented fix. Current results remain stable, and we will provide another update if any additional action is required. Jul <var data-var='date'> 1</var>, <var data-var='time'>18:58</var> CDT Update - We are continuing to monitor the platform after the implemented fix. Current results remain stable, and we will keep monitoring to ensure the login functionality continues operating as expected. Jul <var data-var='date'> 1</var>, <var data-var='time'>05:08</var> CDT Monitoring - Our engineering team has implemented a fix for this and we are monitoring to confirm stability. Jul <var data-var='date'> 1</var>, <var data-var='time'>04:15</var> CDT Identified - There is an issue affecting users' ability to log in to the platform. Our engineering team has identified the cause and is actively working on a resolution to restore normal service

Khoros Care - Platform Login Interruption

Jun <var data-var='date'>30</var>, <var data-var='time'>18:51</var> CDT Resolved - This incident has been resolved. After monitoring the results of the implemented fix and receiving confirmation that the issue is no longer occurring, we have confirmed that chat loading and message sending functionality has been restored for APAC users. Jun <var data-var='date'>30</var>, <var data-var='time'>16:09</var> CDT Update - We continue monitoring the results of the implemented fix Jun <var data-var='date'>30</var>, <var data-var='time'>07:24</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>30</var>, <var data-var='time'>06:54</var> CDT Identified - We have identified an issue that are causing some of our users facing issues with sending and loading messages. Our infrastructure team is working on this with highest priority.

Unable to load chat or send messages for APAC users

Jun <var data-var='date'>30</var>, <var data-var='time'>09:45</var> CDT Resolved - This incident has been resolved, and the old content has been successfully synchronized. Jun <var data-var='date'>29</var>, <var data-var='time'>18:52</var> CDT Update - We are continuing to monitor the service after the earlier mitigation. Recovery activities and validation remain in progress, and some previously affected Community content may still appear in Care with delays while the remaining backlog is processed. Jun <var data-var='date'>29</var>, <var data-var='time'>09:52</var> CDT Monitoring - We are monitoring the service following mitigation of the earlier ingestion issue. Some content created during the incident window may still appear in Care with delay while backfill and validation continue. Jun <var data-var='date'>29</var>, <var data-var='time'>08:11</var> CDT Identified - We have restored real-time Community-to-Care ingestion for affected EU tenants. Some content created earlier may still appear late or remain temporarily unavailable in Care while we complete recovery and validation. We are continuing to monitor the service and work through the remaining impacted items. Jun <var data-var='date'>29</var>, <var data-var='time'>07:40</var> CDT Investigating - We are investigating an issue affecting Community-to-Care ingestion for some EU tenants. Customers may see new Community posts and replies appear in Care with significant delays or not appear at all. Our team is actively investigating.

Delays with EU Community-to-Care ingestion

Jun <var data-var='date'>29</var>, <var data-var='time'>22:28</var> CDT Resolved - This incident has been resolved Jun <var data-var='date'>29</var>, <var data-var='time'>21:05</var> CDT Monitoring - Our team has identified the root cause of the issue and applied a fix. The service is currently recovering, and we are actively monitoring to ensure full stability. Jun <var data-var='date'>29</var>, <var data-var='time'>20:08</var> CDT Investigating - We are currently investigating an issue with Community to Care ingesting for the US tenants. Customers may see new Community posts and replies appear in Care with significant delays or not appear at all. Our team is actively investigating.

Community-to-Care Ingestion Issue

Jun <var data-var='date'>29</var>, <var data-var='time'>05:30</var> CDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>29</var>, <var data-var='time'>04:30</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>29</var>, <var data-var='time'>03:37</var> CDT Scheduled - We are performing a scheduled maintenance activity in AMER, conducted within the region's defined maintenance window. A brief service interruption of approximately 2–3 minutes is expected during the JVM restart.

Scheduled Maintenance in AMER Region

Jun <var data-var='date'>28</var>, <var data-var='time'>21:56</var> CDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>25</var>, <var data-var='time'>21:20</var> CDT Update - Scheduled maintenance is still in progress. We will continue to provide updates as needed. Jun <var data-var='date'>25</var>, <var data-var='time'>15:14</var> CDT Update - Scheduled maintenance is still in progress. We will continue to provide updates as needed. Jun <var data-var='date'>24</var>, <var data-var='time'>23:26</var> CDT Update - Scheduled maintenance is still in progress. We will continue to provide updates as needed. Jun <var data-var='date'>24</var>, <var data-var='time'>16:36</var> CDT Update - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>23</var>, <var data-var='time'>22:03</var> CDT Update - Scheduled maintenance is still in progress. We will continue to provide updates as needed. Jun <var data-var='date'>23</var>, <var data-var='time'>15:27</var> CDT Update - Scheduled maintenance is still in progress. We will continue to provide updates as needed. Jun <var data-var='date'>22</var>, <var data-var='time'>23:10</var> CDT Update - Scheduled maintenance is still in progress. We will continue to provide updates as needed. Jun <var data-var='date'>21</var>, <var data-var='time'>19:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>21</var>, <var data-var='time'>17:09</var> CDT Scheduled - We are conducting a CDN Migration for Khoros communities. No downtime is expected, and nothing is expected from the client side.

Khoros Communities - CDN Migration activity

Jun <var data-var='date'>24</var>, <var data-var='time'>06:23</var> CDT Resolved - This incident has been resolved. Jun <var data-var='date'>23</var>, <var data-var='time'>22:04</var> CDT Update - We continue to monitor the communities and ensure that the services have been fully re-established. Jun <var data-var='date'>23</var>, <var data-var='time'>15:41</var> CDT Monitoring - The issue has been resolved. We continue to monitor the communities and ensure that the services have been fully re-established. Jun <var data-var='date'>23</var>, <var data-var='time'>06:54</var> CDT Investigating - We are currently investigating an issue affecting Care Message Analytics, resulting in incomplete analytics data. We will provide updates as the investigation progresses.

Missing Care Message Analytics

Jul <var data-var='date'> 7</var>, <var data-var='time'>04:01</var> CDT Update - Our team remains engaged in monitoring to ensure continued stability and will post updates as they come up. Jul <var data-var='date'> 5</var>, <var data-var='time'>07:57</var> CDT Update - Our team remains engaged in monitoring to ensure continued stability and will post updates as needed. Jul <var data-var='date'> 5</var>, <var data-var='time'>00:01</var> CDT Update - Our team remains engaged in monitoring to ensure continued stability for our customers. Jul <var data-var='date'> 4</var>, <var data-var='time'>08:19</var> CDT Update - Our team remains engaged in monitoring to ensure continued stability for our customers. Jul <var data-var='date'> 4</var>, <var data-var='time'>01:58</var> CDT Update - No issues are observed currently with the backfills. We are continuing to monitoring this. Jul <var data-var='date'> 2</var>, <var data-var='time'>22:19</var> CDT Update - The backfill for Registration metrics in Community Analytics remains in progress. Registration data for the previously identified gap period is being restored and partial recovery is confirmed. We will continue monitoring and provide an update once the backfill is fully complete. Jul <var data-var='date'> 2</var>, <var data-var='time'>18:34</var> CDT Update - The recovery for the Analytics Data gaps has been completed. Validation has confirmed that affected data is available again, and no further recurrence has been identified for this incident. Any remaining environment-specific or separate metric-related follow-up will continue to be tracked outside of this incident. We will continue monitoring this fix for the next 24 hours. Thank you for your patience. Jul <var data-var='date'> 1</var>, <var data-var='time'>18:58</var> CDT Update - The Registration metrics backfill remains in progress. Our team is continuing to work through the remaining data gap and will provide another update as progress is made. Jun <var data-var='date'>30</var>, <var data-var='time'>23:21</var> CDT Update - The Registration metrics backfill is still in progress. Our team continues working to complete this data. The next update will be provided in 24 hours. Jun <var data-var='date'>30</var>, <var data-var='time'>16:10</var> CDT Update - Our team remains engaged in monitoring to ensure continued stability and will post updates as needed. Jun <var data-var='date'>29</var>, <var data-var='time'>22:44</var> CDT Update - All Community Analytics backfills have been completed, and data is flowing as expected. We have identified a remaining gap in Registration metrics dating back to May 21. Our team is actively working on the backfill for this data. We will continue to provide updates on progress made towards completing this backfill. Jun <var data-var='date'>29</var>, <var data-var='time'>15:55</var> CDT Update - Our team remains engaged in monitoring to ensure continued stability and will post updates as needed. Jun <var data-var='date'>28</var>, <var data-var='time'>21:35</var> CDT Update - We continue monitoring to confirm ongoing stability and will provide updates as needed. Jun <var data-var='date'>26</var>, <var data-var='time'>06:10</var> CDT Update - We continue monitoring to confirm ongoing stability and will provide updates if needed. Jun <var data-var='date'>25</var>, <var data-var='time'>21:03</var> CDT Update - Our team remains engaged in monitoring to ensure continued stability and will post updates as needed. Jun <var data-var='date'>25</var>, <var data-var='time'>14:44</var> CDT Update - Our team remains engaged in monitoring to ensure continued stability and will post updates as needed. Jun <var data-var='date'>24</var>, <var data-var='time'>23:18</var> CDT Update - We continue monitoring to confirm ongoing stability and will provide updates if needed. Jun <var data-var='date'>24</var>, <var data-var='time'>16:04</var> CDT Update - Our team remains engaged in monitoring to ensure continued stability and will post updates as needed. Jun <var data-var='date'>24</var>, <var data-var='time'>09:37</var> CDT Update - Monitoring continues to confirm ongoing stability and we will provide updates as needed. Jun <var data-var='date'>23</var>, <var data-var='time'>22:33</var> CDT Update - Our team remains engaged in monitoring to ensure continued stability and will post updates as needed. Jun <var data-var='date'>23</var>, <var data-var='time'>16:03</var> CDT Update - We continue monitoring to confirm ongoing stability and will provide updates if needed. Jun <var data-var='date'>23</var>, <var data-var='time'>09:56</var> CDT Update - Monitoring continues to confirm ongoing stability and we will provide updates as needed. Jun <var data-var='date'>22</var>, <var data-var='time'>23:08</var> CDT Update - We are maintaining our monitoring to confirm ongoing stability and will provide updates as needed. Jun <var data-var='date'>22</var>, <var data-var='time'>09:31</var> CDT Update - We have not observed any further issues during the monitoring period. The system continues to operate as expected, and we will keep monitoring to ensure stability. Jun <var data-var='date'>21</var>, <var data-var='time'>22:22</var> CDT Update - We are continuing to monitor this to ensure that things are looking good. Jun <var data-var='date'>19</var>, <var data-var='time'>03:28</var> CDT Update - We have not observed any further issues during the monitoring period. The system continues to operate as expected, and we will keep monitoring to ensure stability. Jun <var data-var='date'>17</var>, <var data-var='time'>21:50</var> CDT Update - We have backfilled the data for all the missing days and continuing to monitor for any further issue. Jun <var data-var='date'>15</var>, <var data-var='time'>16:40</var> CDT Monitoring - We have resolved the issue and backfilled the missing analytics. Jun <var data-var='date'>15</var>, <var data-var='time'>10:28</var> CDT Identified - We have identified the root cause and are implementing recovery measures.

Missing/Delayed Community Analytics and Bulk Data API output

Jun <var data-var='date'>15</var>, <var data-var='time'>04:00</var> CDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>15</var>, <var data-var='time'>00:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>14</var>, <var data-var='time'>19:03</var> CDT Scheduled - We are performing a scheduled maintenance activity in AMER region, within Khoros's defined maintenance window. No customer-facing impact is expected.

Jun <var data-var='date'>14</var>, <var data-var='time'>21:23</var> CDT Resolved - The issue related to the Meta platform disruption has been resolved, and services are now operating normally. Please note that the disruption may have caused some Meta channel connections to become disconnected. If you encounter connection errors, please re-register and re-verify the affected number/account with Meta. If the issue persists after re-registration and verification, please contact Support for further assistance. Jun <var data-var='date'>12</var>, <var data-var='time'>16:17</var> CDT Monitoring - The disruptions from Meta have now been resolved. We are actively monitoring on our end. Please reach out via a Support ticket if any Meta integrations are not working as expected. Jun <var data-var='date'>12</var>, <var data-var='time'>10:29</var> CDT Identified - Meta is currently experiencing high disruptions impacting Messenger API for Instagram, Facebook and Whatsapp, which in turn is impacting Khoros message ingestion activities. Jun <var data-var='date'>12</var>, <var data-var='time'>09:09</var> CDT Investigating - We are currently investigating a partner platform issue affecting Khoros Care integrations with Meta services. Customers may experience delays, errors, or intermittent failures when using connected Meta channels, including message ingestion, publishing, or synchronization. Our teams are monitoring the situation closely and will provide updates as more information becomes available.

Partner Channel Degradation

Jun <var data-var='date'>13</var>, <var data-var='time'>07:00</var> CDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>13</var>, <var data-var='time'>03:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>12</var>, <var data-var='time'>08:45</var> CDT Scheduled - We will be performing routine maintenance on internal platform components during a standard regional maintenance window. No customer-facing downtime is expected, and services are expected to remain available throughout the activity. We will monitor the maintenance closely to ensure continued stability.

[AMER] Scheduled Maintenance

Jun <var data-var='date'>13</var>, <var data-var='time'>06:00</var> CDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>13</var>, <var data-var='time'>02:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>11</var>, <var data-var='time'>08:50</var> CDT Scheduled - We will be performing scheduled maintenance on internal platform components during a standard maintenance window. No customer-facing downtime is expected; however, services will be monitored throughout the activity to ensure continued stability.

[AMER] Scheduled Maintenance — Khoros Marketing

Jun <var data-var='date'>12</var>, <var data-var='time'>06:00</var> CDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>12</var>, <var data-var='time'>02:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>10</var>, <var data-var='time'>16:41</var> CDT Scheduled - We are performing a scheduled maintenance activity in AMER, within Khoros's defined maintenance window. No customer-facing impact is expected.

Scheduled Maintenance - AMER

Jun <var data-var='date'>10</var>, <var data-var='time'>12:00</var> CDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>10</var>, <var data-var='time'>11:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>10</var>, <var data-var='time'>10:11</var> CDT Scheduled - We will be performing planned maintenance on select services during a standard regional maintenance window. During this activity, customers may experience a brief interruption or temporary service degradation. We will monitor the maintenance closely and restore normal operations as soon as the work is complete.

Scheduled Maintenance - APAC

Jun <var data-var='date'> 6</var>, <var data-var='time'>15:14</var> CDT Resolved - The incident has been resolved. Jun <var data-var='date'> 5</var>, <var data-var='time'>15:01</var> CDT Update - We are continuing to monitor for any further issues. Jun <var data-var='date'> 5</var>, <var data-var='time'>06:34</var> CDT Monitoring - The issue affecting analytics collection has been resolved, and analytics data is now being collected and processed correctly. We have completed our investigation and remediation activities and will continue to monitor the platform to ensure ongoing stability. Jun <var data-var='date'> 4</var>, <var data-var='time'>22:31</var> CDT Update - The remediation effort is ongoing by our teams. Jun <var data-var='date'> 4</var>, <var data-var='time'>13:46</var> CDT Update - The team continues working on the remediation. Jun <var data-var='date'> 3</var>, <var data-var='time'>22:51</var> CDT Update - The remediation effort remains underway. We will share the next update as soon as there is more to report. Jun <var data-var='date'> 3</var>, <var data-var='time'>16:01</var> CDT Update - The team continues working on the remediation. Jun <var data-var='date'> 2</var>, <var data-var='time'>18:54</var> CDT Update - Our team is currently working on the required remediation. We will share the next update as soon as additional progress is made. Jun <var data-var='date'> 1</var>, <var data-var='time'>22:52</var> CDT Update - We are continuing to monitor the backfilling status. No issues have been encountered. Jun <var data-var='date'> 1</var>, <var data-var='time'>12:10</var> CDT Update - The backfilling process is progressing as expected. May <var data-var='date'>31</var>, <var data-var='time'>22:32</var> CDT Update - The backfilling process is progressing as expected. May <var data-var='date'>30</var>, <var data-var='time'>03:39</var> CDT Update - We continue to backfill data for May 28th and 29th. May <var data-var='date'>30</var>, <var data-var='time'>03:39</var> CDT Update - Data has been backfilled up to the 27th. We continue to backfill the remaining two days. May <var data-var='date'>29</var>, <var data-var='time'>18:58</var> CDT Update - We are continuing to work on restoring the missing analytics data for EU-hosted classic communities. The backfill process has already been initiated, and we are monitoring its progress closely. We will provide another update as soon as more information becomes available. May <var data-var='date'>29</var>, <var data-var='time'>10:07</var> CDT Identified - We are aware of an issue with analytics for EU-hosted classic communities. We have triggered the backfill already, and we'll post updates as they are made.

Classic hosted communities analytics data missing since 24th of May  - EU

Jun <var data-var='date'> 1</var>, <var data-var='time'>22:00</var> CDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 1</var>, <var data-var='time'>18:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 1</var>, <var data-var='time'>07:45</var> CDT Scheduled - We are performing a routine maintenance activity in the EMEA region. No downtime is expected during this activity.

Scheduled Maintenance - EMEA

May <var data-var='date'>31</var>, <var data-var='time'>23:17</var> CDT Resolved - This incident has been resolved. May <var data-var='date'>30</var>, <var data-var='time'>02:52</var> CDT Monitoring - All affected dates have been successfully backfilled. Please reach out to us if you are still experiencing any issues or require further assistance. May <var data-var='date'>29</var>, <var data-var='time'>15:59</var> CDT Update - Our Infrastructure team continues to work on restoring data for the remaining affected dates. We will provide further updates as progress is made. May <var data-var='date'>28</var>, <var data-var='time'>22:28</var> CDT Update - We have completed backfilling data for May 21, 22, and 27. Work is currently ongoing to populate the remaining affected dates. We will continue to provide updates as progress is made. May <var data-var='date'>28</var>, <var data-var='time'>14:18</var> CDT Update - Backfill work for AMER Community analytics data is ongoing. Our Infrastructure team continues to work on restoring data for the remaining affected dates. We will provide further updates as progress is made. May <var data-var='date'>28</var>, <var data-var='time'>09:25</var> CDT Update - We are continuously working on a fix and actively monitoring the situation. May <var data-var='date'>28</var>, <var data-var='time'>01:19</var> CDT Update - Backfill work for AMER Community analytics data is ongoing. Analytics data for May 26th is now available. Our Infrastructure team continues to work on restoring data for the remaining affected dates. We will provide further updates as progress is made. May <var data-var='date'>27</var>, <var data-var='time'>18:48</var> CDT Identified - Our team is continuing to investigate the missing Community Analytics data affecting AMER-hosted communities. Work is ongoing to backfill the impacted analytics data, and we will provide another update as soon as more information is available. May <var data-var='date'>27</var>, <var data-var='time'>06:01</var> CDT Update - The Infrastructure team is working on backfilling the analytics data for AMER-hosted communities. May <var data-var='date'>26</var>, <var data-var='time'>23:17</var> CDT Investigating - We are investigating reports of missing analytics data for AMER-hosted communities. Analytics data has been unavailable since May 21, 2026. Our Infrastructure team is actively looking into the root cause and we will provide updates as more information becomes available.

[AMER] Community Analytics Data Missing

May <var data-var='date'>29</var>, <var data-var='time'>22:00</var> CDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>29</var>, <var data-var='time'>18:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>25</var>, <var data-var='time'>20:46</var> CDT Scheduled - We are performing a routine maintenance activity in the EMEA region. No downtime is expected during this activity.

May <var data-var='date'>28</var>, <var data-var='time'>22:19</var> CDT Resolved - This incident has been resolved. May <var data-var='date'>28</var>, <var data-var='time'>18:54</var> CDT Update - The issue affecting some user login flows has been resolved. We have completed monitoring and are not seeing further impact at this time. Thank you for your patience. May <var data-var='date'>28</var>, <var data-var='time'>14:18</var> CDT Update - We are continuing to monitor for any further issues. May <var data-var='date'>28</var>, <var data-var='time'>10:22</var> CDT Monitoring - Our infrastructure team has applied a fix for the MFA issue and we are monitoring the results. May <var data-var='date'>28</var>, <var data-var='time'>09:24</var> CDT Update - We are continuously working on a fix and actively monitoring the situation. May <var data-var='date'>28</var>, <var data-var='time'>01:38</var> CDT Investigating - We are currently investigating an issue affecting user login for some customers. Impacted users may experience MFA failures, including invalid token errors or issues receiving SMS authentication codes. We have identified that the issue appears to be related to the authentication flow. We are further investigating and will provide further updates as soon as more information is available.

MFA Authentication Issues Affecting some user Login

May <var data-var='date'>28</var>, <var data-var='time'>22:00</var> CDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>28</var>, <var data-var='time'>18:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>28</var>, <var data-var='time'>07:56</var> CDT Scheduled - We are performing a scheduled maintenance activity in EMEA, within Khoros's defined maintenance window. The LIA Aurora community service in our EU region will be consolidated from 3 to 2 application servers. Eight affected communities remain served by the two healthy nodes throughout the change; no customer-facing downtime is expected.

Scheduled Maintenance in EMEA Region

May <var data-var='date'>27</var>, <var data-var='time'>22:00</var> CDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>27</var>, <var data-var='time'>18:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>25</var>, <var data-var='time'>15:40</var> CDT Scheduled - We are performing a scheduled maintenance activity in EMEA, within Khoros's defined maintenance window. The LIA Aurora community service in our EU region will be consolidated from 3 to 2 application servers. Eight affected communities remain served by the two healthy nodes throughout the change; no customer-facing downtime is expected.

Scheduled maintenance

May <var data-var='date'>27</var>, <var data-var='time'>21:29</var> CDT Resolved - The incident with APAC hosted communities is resolved. May <var data-var='date'>27</var>, <var data-var='time'>18:50</var> CDT Update - We are continuing to monitor the Community Analytics pipeline for APAC-hosted communities after the completion of the backfill. The analytics data pipeline remains stable at this time, and we will provide another update if there are any changes. May <var data-var='date'>27</var>, <var data-var='time'>05:59</var> CDT Update - We continue monitoring pipeline stability. May <var data-var='date'>26</var>, <var data-var='time'>23:01</var> CDT Monitoring - The backfill has been completed for all affected dates and the analytics data pipeline is now running healthy. All APAC Community Analytics data that was missing since May 19 has been fully restored. We are now monitoring the pipeline to confirm continued stability before closing this incident. May <var data-var='date'>26</var>, <var data-var='time'>18:16</var> CDT Update - Our team continues to work on the Community Analytics data issue affecting some hosted communities. Progress is ongoing, and we will provide another update as soon as we have more information to share. May <var data-var='date'>26</var>, <var data-var='time'>03:17</var> CDT Update - Our team continues to make progress on the Community Analytics data issue affecting some communities. The fix has completed review and backfill work is actively ongoing. We appreciate your patience and will provide updates once we have more to share. May <var data-var='date'>25</var>, <var data-var='time'>19:23</var> CDT Update - Our team continues working on the fix for the Community Analytics data issue affecting some communities. The fix is still under review, and backfill work is in progress. We will provide another update as soon as we have more progress to share. May <var data-var='date'>25</var>, <var data-var='time'>04:13</var> CDT Update - The fix for the issue is under review. May <var data-var='date'>24</var>, <var data-var='time'>20:59</var> CDT Identified - The issue has been identified, and our team is working on fixing it. May <var data-var='date'>24</var>, <var data-var='time'>20:06</var> CDT Investigating - We are currently investigating an issue affecting Community Analytics data for APAC-hosted communities from May 19 onwards.

[APAC] Community Analytics Data Missing

May <var data-var='date'>24</var>, <var data-var='time'>17:20</var> CDT Resolved - The fix has been implemented, and the system has been monitored for stability. The issue causing Facebook Messenger and Facebook DM author names to display as numeric IDs in Khoros Care has been addressed. New incoming messages are now displaying sender names correctly, and restoration efforts for messages received during the incident window have been completed. If you continue to see Facebook author names displayed incorrectly, please contact Khoros Support for further assistance. May <var data-var='date'>22</var>, <var data-var='time'>05:34</var> CDT Update - We will continue monitoring the system to ensure stability. May <var data-var='date'>21</var>, <var data-var='time'>20:12</var> CDT Monitoring - We have deployed a fix that addresses the root cause of this issue. Facebook Messenger and Facebook DM sender names are now displaying correctly for new incoming messages. For messages received during the incident window, our team has completed restoration efforts and sender names should now appear correctly. We will continue monitoring the system to ensure stability. Agents can continue to read and respond to all conversations as normal. Thank you for your patience while we worked through this issue. May <var data-var='date'>20</var>, <var data-var='time'>23:31</var> CDT Update - We have deployed a fix that addresses the root cause of this issue. Facebook Messenger and Facebook DM sender names are now displaying correctly for new incoming messages. For messages received during the incident window, our team is actively working to determine the best path to restore the correct sender names. We are committed to keeping you informed as this progresses and will share an update shortly. Agents can continue to read and respond to all conversations in the meantime May <var data-var='date'>20</var>, <var data-var='time'>16:36</var> CDT Identified - We have identified the issue causing some customers to see Facebook Messenger / Facebook DM author names display as long numeric IDs instead of customer names. We are working on a fix for this issue and will update as soon as this is deployed. May <var data-var='date'>20</var>, <var data-var='time'>09:59</var> CDT Investigating - We are investigating reports that some customers using Khoros Care are seeing Facebook Messenger / Facebook DM author names display as long numeric IDs instead of customer names. Agents can generally continue to read and respond to affected conversations, but identifying customers by name in Care may be impacted. We are actively investigating and will provide another update as soon as we have more information.

Facebook author names displaying as numeric IDs in Khoros Care

May <var data-var='date'>24</var>, <var data-var='time'>17:17</var> CDT Resolved - We are closing this incident as the fix has been implemented and the environment has been monitored successfully. The issue affecting Google My Business review replies in Khoros Care has been addressed, and reply publishing for impacted reviews has been restored. Our Engineering team completed the required remediation work and monitored the results to confirm that replies are processing as expected. If you continue to experience any issues with Google My Business replies, please contact Khoros Support for further assistance. May <var data-var='date'>22</var>, <var data-var='time'>15:00</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>22</var>, <var data-var='time'>05:23</var> CDT Update - Work on restoring reply publishing for impacted reviews is ongoing. We will continue to provide updates as progress is made and share additional information as soon as it becomes available. May <var data-var='date'>21</var>, <var data-var='time'>22:09</var> CDT Update - Our Engineering team is actively working on restoring reply publishing for impacted reviews. We will continue to provide updates as progress is made and share additional information as soon as it becomes available. May <var data-var='date'>21</var>, <var data-var='time'>07:58</var> CDT Identified - After continued monitoring, we found that the issue affecting Google My Business replies in Khoros Care is still ongoing, due to data consumed during the incident. We have identified the issue affecting some Google My Business replies and are actively working to restore reply publishing for impacted cases. We will share another update as soon as more information is available. May <var data-var='date'>20</var>, <var data-var='time'>23:43</var> CDT Monitoring - A fix has been deployed to address the issue causing Google My Business review replies to fail in Khoros Care. We are actively monitoring the environment to ensure replies are processing as expected. If you continue to experience issues, please reach out to Khoros Support. May <var data-var='date'>20</var>, <var data-var='time'>18:05</var> CDT Identified - We have identified the issue causing Google My Business (GMB) reviews to fail, and our Engineering team are currently working on a fix. May <var data-var='date'>20</var>, <var data-var='time'>16:31</var> CDT Investigating - We are aware of an issue causing replies to Google My Business (GMB) reviews to fail. We are actively investigating this and will provide updates as they become available.

Khoros Care - Google My Business replies failing

May <var data-var='date'>21</var>, <var data-var='time'>07:00</var> CDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>21</var>, <var data-var='time'>03:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>20</var>, <var data-var='time'>20:58</var> CDT Scheduled - We will be performing scheduled maintenance on our Khoros Marketing platform infrastructure in the AMER region. During this window, we will be performing maintenance activities to improve infrastructure resilience and availability. No downtime is expected. All existing services will remain fully operational and unaffected throughout the maintenance window.

Is Khoros down?

Khoros status is UP

Lastest published events

Khoros Care - Platform Login Interruption

Unable to load chat or send messages for APAC users

Delays with EU Community-to-Care ingestion

Khoros Services, Components and Regions

Recent Khoros events

Khoros Care - Platform Login Interruption

Unable to load chat or send messages for APAC users

Delays with EU Community-to-Care ingestion

Community-to-Care Ingestion Issue

Scheduled Maintenance in AMER Region

Khoros Communities - CDN Migration activity

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Is Khoros down?

Khoros status is UP

Lastest published events

Khoros Care - Platform Login Interruption

Unable to load chat or send messages for APAC users

Delays with EU Community-to-Care ingestion

Khoros Services, Components and Regions

Recent Khoros events

Khoros Care - Platform Login Interruption

Unable to load chat or send messages for APAC users

Delays with EU Community-to-Care ingestion

Community-to-Care Ingestion Issue

Scheduled Maintenance in AMER Region

Khoros Communities - CDN Migration activity

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!