May <var data-var='date'>21</var>, <var data-var='time'>07:00</var> CDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>21</var>, <var data-var='time'>03:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>20</var>, <var data-var='time'>20:58</var> CDT Scheduled - We will be performing scheduled maintenance on our Khoros Marketing platform infrastructure in the AMER region. During this window, we will be performing maintenance activities to improve infrastructure resilience and availability. No downtime is expected. All existing services will remain fully operational and unaffected throughout the maintenance window.

[AMER] Scheduled Maintenance — Khoros Marketing

May <var data-var='date'>22</var>, <var data-var='time'>15:00</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>22</var>, <var data-var='time'>05:23</var> CDT Update - Work on restoring reply publishing for impacted reviews is ongoing. We will continue to provide updates as progress is made and share additional information as soon as it becomes available. May <var data-var='date'>21</var>, <var data-var='time'>22:09</var> CDT Update - Our Engineering team is actively working on restoring reply publishing for impacted reviews. We will continue to provide updates as progress is made and share additional information as soon as it becomes available. May <var data-var='date'>21</var>, <var data-var='time'>07:58</var> CDT Identified - After continued monitoring, we found that the issue affecting Google My Business replies in Khoros Care is still ongoing, due to data consumed during the incident. We have identified the issue affecting some Google My Business replies and are actively working to restore reply publishing for impacted cases. We will share another update as soon as more information is available. May <var data-var='date'>20</var>, <var data-var='time'>23:43</var> CDT Monitoring - A fix has been deployed to address the issue causing Google My Business review replies to fail in Khoros Care. We are actively monitoring the environment to ensure replies are processing as expected. If you continue to experience issues, please reach out to Khoros Support. May <var data-var='date'>20</var>, <var data-var='time'>18:05</var> CDT Identified - We have identified the issue causing Google My Business (GMB) reviews to fail, and our Engineering team are currently working on a fix. May <var data-var='date'>20</var>, <var data-var='time'>16:31</var> CDT Investigating - We are aware of an issue causing replies to Google My Business (GMB) reviews to fail. We are actively investigating this and will provide updates as they become available.

Khoros Care - Google My Business replies failing

May <var data-var='date'>22</var>, <var data-var='time'>05:34</var> CDT Update - We will continue monitoring the system to ensure stability. May <var data-var='date'>21</var>, <var data-var='time'>20:12</var> CDT Monitoring - We have deployed a fix that addresses the root cause of this issue. Facebook Messenger and Facebook DM sender names are now displaying correctly for new incoming messages. For messages received during the incident window, our team has completed restoration efforts and sender names should now appear correctly. We will continue monitoring the system to ensure stability. Agents can continue to read and respond to all conversations as normal. Thank you for your patience while we worked through this issue. May <var data-var='date'>20</var>, <var data-var='time'>23:31</var> CDT Update - We have deployed a fix that addresses the root cause of this issue. Facebook Messenger and Facebook DM sender names are now displaying correctly for new incoming messages. For messages received during the incident window, our team is actively working to determine the best path to restore the correct sender names. We are committed to keeping you informed as this progresses and will share an update shortly. Agents can continue to read and respond to all conversations in the meantime May <var data-var='date'>20</var>, <var data-var='time'>16:36</var> CDT Identified - We have identified the issue causing some customers to see Facebook Messenger / Facebook DM author names display as long numeric IDs instead of customer names. We are working on a fix for this issue and will update as soon as this is deployed. May <var data-var='date'>20</var>, <var data-var='time'>09:59</var> CDT Investigating - We are investigating reports that some customers using Khoros Care are seeing Facebook Messenger / Facebook DM author names display as long numeric IDs instead of customer names. Agents can generally continue to read and respond to affected conversations, but identifying customers by name in Care may be impacted. We are actively investigating and will provide another update as soon as we have more information.

Facebook author names displaying as numeric IDs in Khoros Care

May <var data-var='date'>20</var>, <var data-var='time'>07:00</var> CDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>20</var>, <var data-var='time'>03:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>13</var>, <var data-var='time'>21:20</var> CDT Scheduled - We will be performing scheduled maintenance on our Khoros Marketing platform infrastructure in the AMER region. During this window, we will be performing maintenance activities to improve infrastructure resilience and availability. No downtime is expected. All existing services will remain fully operational and unaffected throughout the maintenance window.

May <var data-var='date'>19</var>, <var data-var='time'>21:17</var> CDT Resolved - The issue affecting Community Analytics data for APAC-hosted communities from May 12 onward has been resolved. The backfill has completed successfully, and data is now available as expected. May <var data-var='date'>18</var>, <var data-var='time'>16:09</var> CDT Monitoring - The backfill has been completed. We continue to investigate the root cause. May <var data-var='date'>18</var>, <var data-var='time'>05:00</var> CDT Identified - The issue has been identified, and the backfill has been triggered accordingly. Backfill is in progress, and we will keep you posted on its status. May <var data-var='date'>18</var>, <var data-var='time'>04:50</var> CDT Investigating - We have found that there were issues with Community Analytics data not coming up from May 12 for APAC-hosted communities. The team is investigating.

Community Analytics Data not Coming Up

May <var data-var='date'>19</var>, <var data-var='time'>07:00</var> CDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>19</var>, <var data-var='time'>03:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>13</var>, <var data-var='time'>02:59</var> CDT Scheduled - We will be performing scheduled maintenance on our Khoros Marketing platform infrastructure in the AMER region. During this window, we will be performing maintenance activities to improve infrastructure resilience and availability. No downtime is expected. All existing services will remain fully operational and unaffected throughout the maintenance window.

May <var data-var='date'>18</var>, <var data-var='time'>07:00</var> CDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>18</var>, <var data-var='time'>03:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>13</var>, <var data-var='time'>02:59</var> CDT Scheduled - We will be performing scheduled maintenance on our Khoros Marketing platform infrastructure in the AMER region. During this window, we will be performing maintenance activities to improve infrastructure resilience and availability. No downtime is expected. All existing services will remain fully operational and unaffected throughout the maintenance window.

May <var data-var='date'>17</var>, <var data-var='time'>07:00</var> CDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>17</var>, <var data-var='time'>03:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>13</var>, <var data-var='time'>02:59</var> CDT Scheduled - We will be performing scheduled maintenance on our Khoros Marketing platform infrastructure in the AMER region. During this window, we will be performing maintenance activities to improve infrastructure resilience and availability. No downtime is expected. All existing services will remain fully operational and unaffected throughout the maintenance window.

May <var data-var='date'>16</var>, <var data-var='time'>07:00</var> CDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>16</var>, <var data-var='time'>03:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>13</var>, <var data-var='time'>02:59</var> CDT Scheduled - We will be performing scheduled maintenance on our Khoros Marketing platform infrastructure in the AMER region. During this window, we will be performing maintenance activities to improve infrastructure resilience and availability. No downtime is expected. All existing services will remain fully operational and unaffected throughout the maintenance window.

May <var data-var='date'>15</var>, <var data-var='time'>07:00</var> CDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>15</var>, <var data-var='time'>03:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>13</var>, <var data-var='time'>02:59</var> CDT Scheduled - We will be performing scheduled maintenance on our Khoros Marketing platform infrastructure in the AMER region. During this window, we will be performing maintenance activities to improve infrastructure resilience and availability. No downtime is expected. All existing services will remain fully operational and unaffected throughout the maintenance window.

May <var data-var='date'>14</var>, <var data-var='time'>23:58</var> CDT Resolved - The incident has been resolved. May <var data-var='date'>14</var>, <var data-var='time'>17:39</var> CDT Monitoring - We have identified the issue and implemented a secondary fix that has restored post ingestion. We are now working on a permanent fix for this. May <var data-var='date'>14</var>, <var data-var='time'>16:21</var> CDT Investigating - We have observed some continued delays in post ingestion after our original fix, and we are investigating the cause. May <var data-var='date'>13</var>, <var data-var='time'>21:51</var> CDT Monitoring - Our infrastructure team has applied a fix for the issue affecting ingestion. Services are recovering, and we are currently monitoring the environment to ensure stability. Customers should continue to report any ongoing degradation through support tickets. May <var data-var='date'>13</var>, <var data-var='time'>11:00</var> CDT Investigating - We are currently investigating ingestion issues with some Care instances. The radius is unclear, so the customers are advised to create support tickets in case they notice degradation.

Degraded posts ingestion in some Care instances

May <var data-var='date'>14</var>, <var data-var='time'>08:00</var> CDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>13</var>, <var data-var='time'>02:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>11</var>, <var data-var='time'>22:10</var> CDT Scheduled - We are performing a routine maintenance activity in the AMER region, conducted within the region's defined maintenance window. No downtime is expected.

Scheduled Maintenance: Khoros Flow [US]

May <var data-var='date'>14</var>, <var data-var='time'>07:00</var> CDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>14</var>, <var data-var='time'>03:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>13</var>, <var data-var='time'>02:59</var> CDT Scheduled - We will be performing scheduled maintenance on our Khoros Marketing platform infrastructure in the AMER region. During this window, we will be performing maintenance activities to improve infrastructure resilience and availability. No downtime is expected. All existing services will remain fully operational and unaffected throughout the maintenance window.

May <var data-var='date'>13</var>, <var data-var='time'>07:00</var> CDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>13</var>, <var data-var='time'>03:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>13</var>, <var data-var='time'>02:07</var> CDT Scheduled - We will be performing scheduled maintenance on our Khoros Marketing platform infrastructure in the AMER region. During this window, we will be performing maintenance activities to improve infrastructure resilience and availability. No downtime is expected. All existing services will remain fully operational and unaffected throughout the maintenance window.

May <var data-var='date'>12</var>, <var data-var='time'>07:00</var> CDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>12</var>, <var data-var='time'>03:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>11</var>, <var data-var='time'>21:49</var> CDT Scheduled - We are performing a routine maintenance activity in the AMER region, conducted within the region's defined maintenance window. No downtime is expected.

[AMER] Scheduled Maintenance - Khoros Marketing

May <var data-var='date'>12</var>, <var data-var='time'>03:30</var> CDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>12</var>, <var data-var='time'>03:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>12</var>, <var data-var='time'>02:55</var> CDT Scheduled - We are performing routine maintenance for Khoros Communities Classic in the AMER region. No downtime is expected. All existing services will remain fully operational and unaffected throughout the maintenance window.

[AMER] Scheduled Maintenance — Khoros Communities

May <var data-var='date'>11</var>, <var data-var='time'>07:00</var> CDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>11</var>, <var data-var='time'>03:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>11</var>, <var data-var='time'>02:14</var> CDT Scheduled - We will be performing scheduled maintenance on our Khoros Marketing platform infrastructure in the AMER region. During this window, we will be performing maintenance activities to improve infrastructure resilience and availability. No downtime is expected. All existing services will remain fully operational and unaffected throughout the maintenance window.

May <var data-var='date'> 8</var>, <var data-var='time'>10:51</var> CDT Resolved - The incident has been resolved May <var data-var='date'> 8</var>, <var data-var='time'>02:46</var> CDT Update - The May 3rd data has been backfilled and should be available in Analytics. May <var data-var='date'> 7</var>, <var data-var='time'>21:40</var> CDT Update - We are continuing to monitor for any further issues. May <var data-var='date'> 5</var>, <var data-var='time'>21:12</var> CDT Update - The issue has been resolved and a fix has been successfully deployed by our Infrastructure team. We are currently monitoring the system to ensure stability. Backfill operations are underway and progressing as expected: April 30th data backfill has been completed. May 3rd and May 4th data backfills are currently in progress. May <var data-var='date'> 5</var>, <var data-var='time'>08:40</var> CDT Monitoring - The issue has been resolved and a fix has been successfully deployed by the Infrastructure team. We are currently monitoring the system to ensure stability. Backfill operations for April 30th data are in progress and proceeding as expected. May <var data-var='date'> 4</var>, <var data-var='time'>11:09</var> CDT Identified - An issue was identified and a fix is being implemented by our Infrastructure team that will allow backfill operations to be performed for the April 30th data. May <var data-var='date'> 4</var>, <var data-var='time'>04:03</var> CDT Update - We are continuing to investigate this issue. May <var data-var='date'> 4</var>, <var data-var='time'>04:01</var> CDT Investigating - We have been made aware that data may not be present in certain EMEA communities for April 30th. We are working on restoring this data and will provide further updates as they become available.

Data for April 30th missing in EMEA communities in Khoros Communities

May <var data-var='date'> 7</var>, <var data-var='time'>07:00</var> CDT Completed - The scheduled maintenance has been completed. May <var data-var='date'> 7</var>, <var data-var='time'>03:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 6</var>, <var data-var='time'>07:33</var> CDT Scheduled - We will be performing routine maintenance in the AMER region during the standard maintenance window. This maintenance is expected to be non-disruptive, and no customer-facing downtime is anticipated. We will continue to monitor services throughout the activity to ensure stability.

Scheduled Maintenance in AMER Region

May <var data-var='date'> 6</var>, <var data-var='time'>06:00</var> CDT Completed - The scheduled maintenance has been completed. May <var data-var='date'> 6</var>, <var data-var='time'>02:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 6</var>, <var data-var='time'>01:30</var> CDT Scheduled - We are performing a scheduled maintenance activity in AMER, conducted within the region's defined maintenance window. We expect no downtime or service impact during this maintenance.

Scheduled Maintenance: Khoros Communities [AMER]

May <var data-var='date'> 5</var>, <var data-var='time'>06:00</var> CDT Completed - The scheduled maintenance has been completed. May <var data-var='date'> 5</var>, <var data-var='time'>02:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 4</var>, <var data-var='time'>23:28</var> CDT Scheduled - We are performing a scheduled maintenance activity in AMER, conducted within the region's defined maintenance window. We expect no downtime or service impact during this maintenance.

May <var data-var='date'> 3</var>, <var data-var='time'>22:00</var> CDT Completed - The scheduled maintenance has been completed. May <var data-var='date'> 3</var>, <var data-var='time'>18:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 2</var>, <var data-var='time'>20:00</var> CDT Scheduled - We are performing a scheduled maintenance activity in AMER, conducted within the region's defined maintenance window. We expect no downtime or service impact during this maintenance.

Scheduled Maintenance in EMEA Region

May <var data-var='date'> 3</var>, <var data-var='time'>07:00</var> CDT Completed - The scheduled maintenance has been completed. May <var data-var='date'> 3</var>, <var data-var='time'>03:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 2</var>, <var data-var='time'>19:58</var> CDT Scheduled - We are performing a scheduled maintenance activity in AMER, conducted within the region's defined maintenance window. We expect no downtime or service impact during this maintenance.

May <var data-var='date'> 1</var>, <var data-var='time'>22:00</var> CDT Completed - The scheduled maintenance has been completed. May <var data-var='date'> 1</var>, <var data-var='time'>18:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>30</var>, <var data-var='time'>22:45</var> CDT Scheduled - We are performing a scheduled maintenance activity in EMEA, conducted within the region's defined maintenance window. No downtime is expected.

Scheduled Maintenance - EMEA

May <var data-var='date'> 1</var>, <var data-var='time'>07:01</var> CDT Completed - The scheduled maintenance has been completed. May <var data-var='date'> 1</var>, <var data-var='time'>03:01</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>30</var>, <var data-var='time'>22:47</var> CDT Update - We will be undergoing scheduled maintenance during this time. Apr <var data-var='date'>30</var>, <var data-var='time'>22:40</var> CDT Scheduled - We are performing a scheduled maintenance activity in the US region, conducted within the region's defined maintenance window. No downtime is expected.

Is Khoros down?

Khoros status is DEGRADED

Components with issues

Lastest published events

[AMER] Scheduled Maintenance — Khoros Marketing

Khoros Care - Google My Business replies failing

Facebook author names displaying as numeric IDs in Khoros Care

Khoros Services, Components and Regions

Recent Khoros events

[AMER] Scheduled Maintenance — Khoros Marketing

Khoros Care - Google My Business replies failing

Facebook author names displaying as numeric IDs in Khoros Care

[AMER] Scheduled Maintenance — Khoros Marketing

Community Analytics Data not Coming Up

[AMER] Scheduled Maintenance — Khoros Marketing

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Is Khoros down?

Khoros status is DEGRADED

Components with issues

Lastest published events

[AMER] Scheduled Maintenance — Khoros Marketing

Khoros Care - Google My Business replies failing

Facebook author names displaying as numeric IDs in Khoros Care

Khoros Services, Components and Regions

Recent Khoros events

[AMER] Scheduled Maintenance — Khoros Marketing

Khoros Care - Google My Business replies failing

Facebook author names displaying as numeric IDs in Khoros Care

[AMER] Scheduled Maintenance — Khoros Marketing

Community Analytics Data not Coming Up

[AMER] Scheduled Maintenance — Khoros Marketing

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!