THIS IS A SCHEDULED EVENT Aug <var data-var='date'>24</var>, <var data-var='time'>11:00</var> - <var data-var='time'>12:00</var> CDT Aug <var data-var='date'>20</var>, <var data-var='time'>12:34</var> CDT Scheduled - Performing a routine maintenance activity in APAC within the region's defined maintenance window. No downtime is expected; all services remain operational.

[APAC] Scheduled Maintenance

Aug <var data-var='date'>21</var>, <var data-var='time'>07:00</var> CDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>21</var>, <var data-var='time'>03:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>19</var>, <var data-var='time'>09:14</var> CDT Scheduled - Performing a routine maintenance activity in AMER Region, within the region's defined maintenance window. No downtime is expected, all services remain operational.

Scheduled Maintenance - AMER Region

Aug <var data-var='date'>21</var>, <var data-var='time'>05:00</var> CDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>21</var>, <var data-var='time'>03:01</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>21</var>, <var data-var='time'>01:58</var> CDT Scheduled - A routine, scheduled maintenance activity will be performed on Khoros Community infrastructure in the AMER region, within the region's defined maintenance window. No downtime is expected. Services will remain fully operational throughout, with no interruption or degradation to availability, performance, or access latency.

[AMER] Scheduled Maintenance — Khoros Community

Aug <var data-var='date'>20</var>, <var data-var='time'>22:15</var> CDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>20</var>, <var data-var='time'>20:15</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>20</var>, <var data-var='time'>20:14</var> CDT Scheduled - We are performing a routine maintenance activity in EMEA, conducted within the region's defined maintenance window. No downtime is expected, and all services will remain operational.

[EMEA] Scheduled Maintenance — Khoros Community

Aug <var data-var='date'>20</var>, <var data-var='time'>22:00</var> CDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>20</var>, <var data-var='time'>18:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>19</var>, <var data-var='time'>09:13</var> CDT Scheduled - Performing a routine maintenance activity in EMEA, within the region's defined maintenance window. No downtime is expected, all services remain operational.

Scheduled Maintenance - EMEA Region

Aug <var data-var='date'>20</var>, <var data-var='time'>05:00</var> CDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>20</var>, <var data-var='time'>03:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>19</var>, <var data-var='time'>22:57</var> CDT Scheduled - We will be performing scheduled maintenance on backend database infrastructure supporting a subset of Khoros Communities in the AMER region. During this window, some Communities may experience brief service interruptions of up to 5 minutes while we complete two short, planned failovers. Services are expected to recover automatically, and no action is required on your part. We appreciate your patience.

Scheduled Database Maintenance – AMER

Aug <var data-var='date'>18</var>, <var data-var='time'>10:00</var> CDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>18</var>, <var data-var='time'>08:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>17</var>, <var data-var='time'>21:20</var> CDT Scheduled - We are performing a scheduled maintenance activity on Khoros Communities infrastructure in AMER region, conducted within the region's defined maintenance window. A brief service interruption of up to 5 minutes may occur for the affected Communities during two short database failovers; services are expected to recover automatically within the window.

Scheduled Maintenance in AMER Region

Aug <var data-var='date'>18</var>, <var data-var='time'>07:00</var> CDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>18</var>, <var data-var='time'>04:30</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>18</var>, <var data-var='time'>03:40</var> CDT Scheduled - We are performing a routine maintenance activity on Khoros Communities infrastructure in the AMER region, conducted within the region's defined maintenance window. No downtime is expected and all services are expected to remain operational.

Aug <var data-var='date'>18</var>, <var data-var='time'>06:27</var> CDT Resolved - This incident has been resolved. if you encounter issues please do not hesitate to reach to our support team. Aug <var data-var='date'>17</var>, <var data-var='time'>19:05</var> CDT Update - The missing analytics data for August 14–16 has been successfully restored. We are continuing to monitor the next processing cycle to ensure reporting remains current. Aug <var data-var='date'>17</var>, <var data-var='time'>05:21</var> CDT Monitoring - We have identified and fixed an issue affecting analytics since the 14th of August, we are working on backfilling the data.

Analytics data missing since the 14th of August for EMEA region

Aug <var data-var='date'>18</var>, <var data-var='time'>05:00</var> CDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>18</var>, <var data-var='time'>03:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>17</var>, <var data-var='time'>21:10</var> CDT Scheduled - We are performing a routine maintenance activity in AMER, conducted within the region's defined maintenance window. No downtime is expected, and all services will remain operational.

Aug <var data-var='date'>17</var>, <var data-var='time'>07:00</var> CDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>17</var>, <var data-var='time'>06:15</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>17</var>, <var data-var='time'>05:28</var> CDT Scheduled - We are performing a routine maintenance activity in AMER, conducted within the region's defined maintenance window. No downtime is expected, and all services will remain operational.

Aug <var data-var='date'>11</var>, <var data-var='time'>07:00</var> CDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>11</var>, <var data-var='time'>03:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 5</var>, <var data-var='time'>05:49</var> CDT Scheduled - We will be performing scheduled maintenance. During this window, there will be no impact to service availability.

Aug <var data-var='date'>10</var>, <var data-var='time'>07:00</var> CDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>10</var>, <var data-var='time'>03:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 5</var>, <var data-var='time'>05:48</var> CDT Scheduled - We will be performing scheduled maintenance. During this window, there will be no impact to service availability.

Aug <var data-var='date'> 7</var>, <var data-var='time'>07:00</var> CDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 7</var>, <var data-var='time'>03:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 5</var>, <var data-var='time'>05:47</var> CDT Scheduled - We will be performing scheduled maintenance. During this window, there will be no impact to service availability.

Aug <var data-var='date'> 6</var>, <var data-var='time'>07:00</var> CDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 6</var>, <var data-var='time'>03:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 5</var>, <var data-var='time'>05:46</var> CDT Scheduled - We will be performing scheduled maintenance. During this window, there will be no impact to service availability.

Jul <var data-var='date'>31</var>, <var data-var='time'>00:42</var> CDT Resolved - The issue affecting Community Analytics and Bulk Data API daily processing in the EU region has been resolved. The data backfill has completed successfully. Jul <var data-var='date'>30</var>, <var data-var='time'>20:30</var> CDT Monitoring - The data backfill has been completed successfully. We are currently validating that all missing Community Analytics and Bulk Data API data has been fully restored in the EU region. We will continue monitoring the service. Jul <var data-var='date'>30</var>, <var data-var='time'>18:49</var> CDT Update - The data backfill is currently in progress, and we are continuing to monitor the recovery of Community Analytics and Bulk Data API data in the EU region. We will provide another update once the backfill has been completed and data recovery has been validated. Jul <var data-var='date'>30</var>, <var data-var='time'>09:50</var> CDT Identified - The issue has been identified, and a backfill for the missing data has been initiated. Jul <var data-var='date'>30</var>, <var data-var='time'>08:44</var> CDT Investigating - We have identified an issue affecting daily processing for Community Analytics and Bulk Data API data in the EU region. Some customers may see missing or delayed analytics data since July 27, 2026. We are working to restore the affected data and will provide an update once recovery has been validated.

Missing Community Analytics and Bulk Data API Data in the EU Region

Jul <var data-var='date'>27</var>, <var data-var='time'>15:14</var> CDT Resolved - The issue impacting US Care Analytics/Search has been resolved. A small portion of Care Analytics data may also be delayed, unavailable, or incomplete while recovery is completed. Jul <var data-var='date'>27</var>, <var data-var='time'>09:38</var> CDT Update - We are continuing to restore a component that supports Care Analytics and certain CRM integration functions. Service availability is improving as restoration progresses. During this time, some users may experience intermittent errors when loading linked CRM records or field mappings in the CRM integration panel. Care Analytics data may also be delayed, unavailable, or incomplete while recovery is completed. Jul <var data-var='date'>27</var>, <var data-var='time'>08:25</var> CDT Identified - We are currently investigating an issue impacting US Care Analytics/Search. The root cause has been identified, and mitigation efforts are underway. We will provide further updates as progress is made.

US Care Analytics/Search Service Degradation

Jul <var data-var='date'>14</var>, <var data-var='time'>23:02</var> CDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>13</var>, <var data-var='time'>20:09</var> CDT Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Jul <var data-var='date'>13</var>, <var data-var='time'>20:01</var> CDT Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Jul <var data-var='date'>13</var>, <var data-var='time'>18:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>13</var>, <var data-var='time'>06:54</var> CDT Scheduled - We will be renewing the SSL certificate for the Brand Messenger endpoint (brandmessenger.euw1.khoros.com) as part of routine infrastructure maintenance. Expected Impact No downtime is expected. Standard web chat and browser-based Brand Messenger services are expected to remain fully available throughout the maintenance window. Customers using custom mobile applications that implement SSL/TLS certificate pinning to brandmessenger.euw1.khoros.com may experience connectivity issues after the certificate is updated unless the new certificate is trusted by the application. We will provide updates on this page if there are any changes to the maintenance or if unexpected issues arise. Thank you for your understanding.

Scheduled Maintenance: Brand Messenger SSL Certificate Renewal (EMEA)

Jul <var data-var='date'>14</var>, <var data-var='time'>07:00</var> CDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>14</var>, <var data-var='time'>03:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>13</var>, <var data-var='time'>19:59</var> CDT Update - We will be renewing the SSL certificate for the Brand Messenger endpoint (brandmessenger.usw2.khoros.com) as part of routine infrastructure maintenance. Expected Impact: No downtime is expected. Standard web chat and browser-based Brand Messenger services are expected to remain fully available throughout the maintenance window. Customers using custom mobile applications that implement SSL/TLS certificate pinning to brandmessenger.usw2.khoros.com may experience connectivity issues after the certificate is updated unless the new certificate is trusted by the application. We will provide updates on this page if there are any changes to the maintenance or if unexpected issues arise. Thank you for your understanding. Jul <var data-var='date'>13</var>, <var data-var='time'>19:37</var> CDT Scheduled - We are performing scheduled maintenance activities during this time. No downtime is expected.

Scheduled Maintenance: Brand Messenger SSL Certificate Renewal (AMER)

Jul <var data-var='date'> 9</var>, <var data-var='time'>21:43</var> CDT Resolved - We have observed no further performance issues. This issue is now resolved. Jul <var data-var='date'> 9</var>, <var data-var='time'>07:11</var> CDT Monitoring - We have applied infrastructure fixes overnight during a low-traffic window. Since this morning, performance metrics for EU Care have returned to normal and remained stable through peak hours. We are actively monitoring throughout the day to confirm stability. Additional preventive maintenance is scheduled for the coming weekend during off-peak hours. Jul <var data-var='date'> 8</var>, <var data-var='time'>14:46</var> CDT Identified - We have identified the cause of the current issue and are applying immediate fixes to reduce the impact. Additional permanent fixes will be implemented over the weekend to fully resolve the problem. We will continue to share updates as they become available. Jul <var data-var='date'> 8</var>, <var data-var='time'>12:45</var> CDT Investigating - We are investigating intermittent delays affecting some Khoros Care customers, where new contacts may take longer than usual to appear in queues, queue counts may display inaccurately, and agent actions such as assigning cases or posting responses may be slow. Message ingestion is not affected and no data is lost — these issues impact visibility and agent workflow only. Our team is actively working to resolve this and will share updates as they become available.

Khoros Care (EU region) - Degraded Performance

Jul <var data-var='date'> 9</var>, <var data-var='time'>15:47</var> CDT Resolved - This incident has been resolved. Jul <var data-var='date'> 9</var>, <var data-var='time'>14:26</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'> 9</var>, <var data-var='time'>13:45</var> CDT Investigating - We are investigating degraded performance across the EU region causing intermittent Flow-to-Care failures, which may prevent bot handoffs, customer responses, workqueue updates, and timer/resolve actions from completing reliably.

Degraded Performance Affecting Flow-to-Care Actions

Jul <var data-var='date'> 8</var>, <var data-var='time'>07:56</var> CDT Resolved - All Community Analytics backfills have now been completed, including the remaining metrics. No further data gaps related to this incident have been identified. Thank you for your patience while our teams completed the recovery and validation work. Jul <var data-var='date'> 8</var>, <var data-var='time'>02:51</var> CDT Update - Our team remains engaged in monitoring to ensure continued stability for our customers. Jul <var data-var='date'> 7</var>, <var data-var='time'>04:01</var> CDT Update - Our team remains engaged in monitoring to ensure continued stability and will post updates as they come up. Jul <var data-var='date'> 5</var>, <var data-var='time'>07:57</var> CDT Update - Our team remains engaged in monitoring to ensure continued stability and will post updates as needed. Jul <var data-var='date'> 5</var>, <var data-var='time'>00:01</var> CDT Update - Our team remains engaged in monitoring to ensure continued stability for our customers. Jul <var data-var='date'> 4</var>, <var data-var='time'>08:19</var> CDT Update - Our team remains engaged in monitoring to ensure continued stability for our customers. Jul <var data-var='date'> 4</var>, <var data-var='time'>01:58</var> CDT Update - No issues are observed currently with the backfills. We are continuing to monitoring this. Jul <var data-var='date'> 2</var>, <var data-var='time'>22:19</var> CDT Update - The backfill for Registration metrics in Community Analytics remains in progress. Registration data for the previously identified gap period is being restored and partial recovery is confirmed. We will continue monitoring and provide an update once the backfill is fully complete. Jul <var data-var='date'> 2</var>, <var data-var='time'>18:34</var> CDT Update - The recovery for the Analytics Data gaps has been completed. Validation has confirmed that affected data is available again, and no further recurrence has been identified for this incident. Any remaining environment-specific or separate metric-related follow-up will continue to be tracked outside of this incident. We will continue monitoring this fix for the next 24 hours. Thank you for your patience. Jul <var data-var='date'> 1</var>, <var data-var='time'>18:58</var> CDT Update - The Registration metrics backfill remains in progress. Our team is continuing to work through the remaining data gap and will provide another update as progress is made. Jun <var data-var='date'>30</var>, <var data-var='time'>23:21</var> CDT Update - The Registration metrics backfill is still in progress. Our team continues working to complete this data. The next update will be provided in 24 hours. Jun <var data-var='date'>30</var>, <var data-var='time'>16:10</var> CDT Update - Our team remains engaged in monitoring to ensure continued stability and will post updates as needed. Jun <var data-var='date'>29</var>, <var data-var='time'>22:44</var> CDT Update - All Community Analytics backfills have been completed, and data is flowing as expected. We have identified a remaining gap in Registration metrics dating back to May 21. Our team is actively working on the backfill for this data. We will continue to provide updates on progress made towards completing this backfill. Jun <var data-var='date'>29</var>, <var data-var='time'>15:55</var> CDT Update - Our team remains engaged in monitoring to ensure continued stability and will post updates as needed. Jun <var data-var='date'>28</var>, <var data-var='time'>21:35</var> CDT Update - We continue monitoring to confirm ongoing stability and will provide updates as needed. Jun <var data-var='date'>26</var>, <var data-var='time'>06:10</var> CDT Update - We continue monitoring to confirm ongoing stability and will provide updates if needed. Jun <var data-var='date'>25</var>, <var data-var='time'>21:03</var> CDT Update - Our team remains engaged in monitoring to ensure continued stability and will post updates as needed. Jun <var data-var='date'>25</var>, <var data-var='time'>14:44</var> CDT Update - Our team remains engaged in monitoring to ensure continued stability and will post updates as needed. Jun <var data-var='date'>24</var>, <var data-var='time'>23:18</var> CDT Update - We continue monitoring to confirm ongoing stability and will provide updates if needed. Jun <var data-var='date'>24</var>, <var data-var='time'>16:04</var> CDT Update - Our team remains engaged in monitoring to ensure continued stability and will post updates as needed. Jun <var data-var='date'>24</var>, <var data-var='time'>09:37</var> CDT Update - Monitoring continues to confirm ongoing stability and we will provide updates as needed. Jun <var data-var='date'>23</var>, <var data-var='time'>22:33</var> CDT Update - Our team remains engaged in monitoring to ensure continued stability and will post updates as needed. Jun <var data-var='date'>23</var>, <var data-var='time'>16:03</var> CDT Update - We continue monitoring to confirm ongoing stability and will provide updates if needed. Jun <var data-var='date'>23</var>, <var data-var='time'>09:56</var> CDT Update - Monitoring continues to confirm ongoing stability and we will provide updates as needed. Jun <var data-var='date'>22</var>, <var data-var='time'>23:08</var> CDT Update - We are maintaining our monitoring to confirm ongoing stability and will provide updates as needed. Jun <var data-var='date'>22</var>, <var data-var='time'>09:31</var> CDT Update - We have not observed any further issues during the monitoring period. The system continues to operate as expected, and we will keep monitoring to ensure stability. Jun <var data-var='date'>21</var>, <var data-var='time'>22:22</var> CDT Update - We are continuing to monitor this to ensure that things are looking good. Jun <var data-var='date'>19</var>, <var data-var='time'>03:28</var> CDT Update - We have not observed any further issues during the monitoring period. The system continues to operate as expected, and we will keep monitoring to ensure stability. Jun <var data-var='date'>17</var>, <var data-var='time'>21:50</var> CDT Update - We have backfilled the data for all the missing days and continuing to monitor for any further issue. Jun <var data-var='date'>15</var>, <var data-var='time'>16:40</var> CDT Monitoring - We have resolved the issue and backfilled the missing analytics. Jun <var data-var='date'>15</var>, <var data-var='time'>10:28</var> CDT Identified - We have identified the root cause and are implementing recovery measures.

Missing/Delayed Community Analytics and Bulk Data API output

Jul <var data-var='date'> 2</var>, <var data-var='time'>22:26</var> CDT Resolved - This incident has been resolved Jul <var data-var='date'> 2</var>, <var data-var='time'>18:44</var> CDT Update - We are continuing to monitor the platform following the implemented fix. Current results remain stable, and we will provide another update if any additional action is required. Jul <var data-var='date'> 1</var>, <var data-var='time'>18:58</var> CDT Update - We are continuing to monitor the platform after the implemented fix. Current results remain stable, and we will keep monitoring to ensure the login functionality continues operating as expected. Jul <var data-var='date'> 1</var>, <var data-var='time'>05:08</var> CDT Monitoring - Our engineering team has implemented a fix for this and we are monitoring to confirm stability. Jul <var data-var='date'> 1</var>, <var data-var='time'>04:15</var> CDT Identified - There is an issue affecting users' ability to log in to the platform. Our engineering team has identified the cause and is actively working on a resolution to restore normal service

Khoros Care - Platform Login Interruption

Jun <var data-var='date'>30</var>, <var data-var='time'>18:51</var> CDT Resolved - This incident has been resolved. After monitoring the results of the implemented fix and receiving confirmation that the issue is no longer occurring, we have confirmed that chat loading and message sending functionality has been restored for APAC users. Jun <var data-var='date'>30</var>, <var data-var='time'>16:09</var> CDT Update - We continue monitoring the results of the implemented fix Jun <var data-var='date'>30</var>, <var data-var='time'>07:24</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>30</var>, <var data-var='time'>06:54</var> CDT Identified - We have identified an issue that are causing some of our users facing issues with sending and loading messages. Our infrastructure team is working on this with highest priority.

Unable to load chat or send messages for APAC users

Jun <var data-var='date'>30</var>, <var data-var='time'>09:45</var> CDT Resolved - This incident has been resolved, and the old content has been successfully synchronized. Jun <var data-var='date'>29</var>, <var data-var='time'>18:52</var> CDT Update - We are continuing to monitor the service after the earlier mitigation. Recovery activities and validation remain in progress, and some previously affected Community content may still appear in Care with delays while the remaining backlog is processed. Jun <var data-var='date'>29</var>, <var data-var='time'>09:52</var> CDT Monitoring - We are monitoring the service following mitigation of the earlier ingestion issue. Some content created during the incident window may still appear in Care with delay while backfill and validation continue. Jun <var data-var='date'>29</var>, <var data-var='time'>08:11</var> CDT Identified - We have restored real-time Community-to-Care ingestion for affected EU tenants. Some content created earlier may still appear late or remain temporarily unavailable in Care while we complete recovery and validation. We are continuing to monitor the service and work through the remaining impacted items. Jun <var data-var='date'>29</var>, <var data-var='time'>07:40</var> CDT Investigating - We are investigating an issue affecting Community-to-Care ingestion for some EU tenants. Customers may see new Community posts and replies appear in Care with significant delays or not appear at all. Our team is actively investigating.

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Lastest published events

Scheduled Maintenance - AMER Region

[AMER] Scheduled Maintenance — Khoros Community

[EMEA] Scheduled Maintenance — Khoros Community

Khoros Services, Components and Regions

Recent Khoros events

[APAC] Scheduled Maintenance

Scheduled Maintenance - AMER Region

[AMER] Scheduled Maintenance — Khoros Community

[EMEA] Scheduled Maintenance — Khoros Community

Scheduled Maintenance - EMEA Region

Scheduled Database Maintenance – AMER