Apr <var data-var='date'> 8</var>, <var data-var='time'>07:00</var> CDT Completed - The scheduled maintenance has been completed.Apr <var data-var='date'> 8</var>, <var data-var='time'>03:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr <var data-var='date'> 8</var>, <var data-var='time'>01:05</var> CDT Scheduled - We are performing a routine infrastructure maintenance activity. No customer impact or downtime is expected. We will update this page once the maintenance is complete.

[AMER] Scheduled Maintenance — Khoros Community Platform

Apr <var data-var='date'> 7</var>, <var data-var='time'>07:00</var> CDT Completed - The scheduled maintenance has been completed.Apr <var data-var='date'> 7</var>, <var data-var='time'>04:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr <var data-var='date'> 7</var>, <var data-var='time'>03:01</var> CDT Scheduled - We will be undergoing scheduled maintenance during this time.

[AMER] Scheduled Maintenance — Khoros SPREDFAST

Apr <var data-var='date'> 7</var>, <var data-var='time'>06:00</var> CDT Completed - The scheduled maintenance has been completed.Apr <var data-var='date'> 7</var>, <var data-var='time'>02:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr <var data-var='date'> 6</var>, <var data-var='time'>21:32</var> CDT Scheduled - We will be performing routine maintenance during our AMER maintenance window. During this time, Aurora MySQL clusters supporting Marketing Production will be upgraded. Customers may experience **brief intermittent downtime (up to ~5–10 minutes per cluster)** during switchover activities. We are performing this work in a phased manner to minimize impact.

Scheduled Maintenance: Khoros Marketing [AMER]

Apr <var data-var='date'> 6</var>, <var data-var='time'>07:00</var> CDT Completed - The scheduled maintenance has been completed.Apr <var data-var='date'> 6</var>, <var data-var='time'>03:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr <var data-var='date'> 6</var>, <var data-var='time'>02:24</var> CDT Scheduled - We will be undergoing scheduled maintenance during this time.

Apr <var data-var='date'> 5</var>, <var data-var='time'>07:00</var> CDT Completed - The scheduled maintenance has been completed.Apr <var data-var='date'> 5</var>, <var data-var='time'>03:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr <var data-var='date'> 4</var>, <var data-var='time'>04:43</var> CDT Scheduled - We will be performing scheduled maintenance on our Community platform infrastructure in the AMER region. During this window, we will be provisioning new storage resources to support classic community images. No downtime is expected. All existing services will remain fully operational and unaffected throughout the maintenance window.

[AMER] Scheduled Maintenance — Khoros Community

Apr <var data-var='date'> 4</var>, <var data-var='time'>22:00</var> CDT Completed - The scheduled maintenance has been completed.Apr <var data-var='date'> 4</var>, <var data-var='time'>18:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr <var data-var='date'> 4</var>, <var data-var='time'>04:40</var> CDT Scheduled - We will be performing scheduled maintenance on our Community platform infrastructure in the EMEA region. During this window, we will be provisioning new storage resources to support classic community images. No downtime is expected. All existing services will remain fully operational and unaffected throughout the maintenance window.

[EMEA] Scheduled Maintenance — Khoros Community

Apr <var data-var='date'> 4</var>, <var data-var='time'>15:00</var> CDT Completed - The scheduled maintenance has been completed.Apr <var data-var='date'> 4</var>, <var data-var='time'>11:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr <var data-var='date'> 4</var>, <var data-var='time'>04:35</var> CDT Scheduled - We will be performing scheduled maintenance on our Community platform infrastructure in the APAC region. During this window, we will be provisioning additional storage resources to support community content. No downtime is expected. All existing services will remain fully operational and unaffected throughout the maintenance window.

[APAC] Scheduled Maintenance — Community Platform

Apr <var data-var='date'> 4</var>, <var data-var='time'>00:13</var> CDT Resolved - We have confirmed that no further issues were detected during our monitoring. This incident has been resolved.Apr <var data-var='date'> 3</var>, <var data-var='time'>15:33</var> CDT Monitoring - The backfill has been finished. We are monitoring the situation for any residual issues.Apr <var data-var='date'> 2</var>, <var data-var='time'>14:53</var> CDT Identified - The fix was implemented, and we can see the new posts are being ingested. We are yet to see if the auto-reconciliation process will resolve the past problems, or if there will be a need for a separate backfill.Apr <var data-var='date'> 2</var>, <var data-var='time'>12:03</var> CDT Investigating - We are investigating the issue where community posts are not being ingested into Care for 4/2, for AMER hosted communities

[AMER] Community posts are not being ingested into Care

Apr <var data-var='date'> 3</var>, <var data-var='time'>22:00</var> CDT Completed - The scheduled maintenance has been completed.Apr <var data-var='date'> 3</var>, <var data-var='time'>18:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr <var data-var='date'> 3</var>, <var data-var='time'>06:04</var> CDT Scheduled - We will be performing routine scheduled maintenance in the EMEA region as part of ongoing infrastructure optimization. No service impact is expected during this maintenance window.

[EMEA] Routine maintenance is scheduled for Khoros Community

Apr <var data-var='date'> 3</var>, <var data-var='time'>07:00</var> CDT Completed - The scheduled maintenance has been completed.Apr <var data-var='date'> 3</var>, <var data-var='time'>03:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr <var data-var='date'> 3</var>, <var data-var='time'>02:34</var> CDT Scheduled - We are performing a scheduled maintenance activity in AMER for SPREDFAST environments, conducted within the region's defined maintenance window. No downtime is expected, and all services will remain operational throughout this period.

[Scheduled Maintenance] Khoros Marketing in AMER

Apr <var data-var='date'> 2</var>, <var data-var='time'>21:19</var> CDT Resolved - The incident has been resolved.Apr <var data-var='date'> 2</var>, <var data-var='time'>16:27</var> CDT Update - We continue to observe stable performance across Khoros Community instances following the deployed fix. Monitoring will remain in place to ensure continued stability.Apr <var data-var='date'> 2</var>, <var data-var='time'>09:19</var> CDT Update - We continue to observe stable performance across Khoros Community instances following the deployed fix. Monitoring will remain in place to ensure continued stability.Apr <var data-var='date'> 1</var>, <var data-var='time'>21:02</var> CDT Monitoring - A fix has been implemented for the issue affecting Khoros Community instances that were returning 500 errors. We are currently monitoring the systems to ensure stability and full recovery. Thank you for your continued patience. We will share further updates as they become available.Apr <var data-var='date'> 1</var>, <var data-var='time'>19:53</var> CDT Identified - We have identified the issue affecting some Khoros Community instances resulting in 500 errors. Our engineering team is actively working on implementing a fix. We will continue to provide updates as more information becomes available. Thank you for your patience.Apr <var data-var='date'> 1</var>, <var data-var='time'>19:16</var> CDT Investigating - We are currently investigating the issues with some of the Khoros Community instances being down with 500 error.

Some Khoros Community instances are down with error 500

Apr <var data-var='date'> 2</var>, <var data-var='time'>07:01</var> CDT Completed - The scheduled maintenance has been completed.Apr <var data-var='date'> 2</var>, <var data-var='time'>03:45</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr <var data-var='date'> 2</var>, <var data-var='time'>03:43</var> CDT Scheduled - We are performing a routine maintenance activity in AMER, conducted within the region's defined maintenance window. No downtime is expected. Some users may experience brief slowness during the maintenance window.

[Scheduled Maintenance] Khoros Community in AMER

Apr <var data-var='date'> 2</var>, <var data-var='time'>07:00</var> CDT Completed - The scheduled maintenance has been completed.Apr <var data-var='date'> 2</var>, <var data-var='time'>03:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr <var data-var='date'> 2</var>, <var data-var='time'>02:22</var> CDT Scheduled - Routine maintenance is scheduled for the AMER region during its defined maintenance window. No downtime is expected, and all services will remain operational throughout this period.

Apr <var data-var='date'> 1</var>, <var data-var='time'>07:00</var> CDT Completed - The scheduled maintenance has been completed.Apr <var data-var='date'> 1</var>, <var data-var='time'>03:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>31</var>, <var data-var='time'>23:59</var> CDT Scheduled - We are performing routine maintenance for Khoros marketing in the AMER Region. No downtime is expected, and all services will remain operational throughout this period.

[AMER] - Scheduled maintenance activity

Mar <var data-var='date'>31</var>, <var data-var='time'>07:00</var> CDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>31</var>, <var data-var='time'>04:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>31</var>, <var data-var='time'>03:01</var> CDT Scheduled - We are performing a scheduled maintenance activity in AMER, conducted within the region's defined maintenance window. No downtime is expected, and all services will remain operational throughout this period.

Mar <var data-var='date'>30</var>, <var data-var='time'>23:34</var> CDT Resolved - This incident has been resolved.Mar <var data-var='date'>30</var>, <var data-var='time'>18:58</var> CDT Update - The missing historical dates have now been backfilled and restored, and Community Analytics is back on its normal refresh cadence. Because Community Analytics reports in UTC and refreshes on a delay, the most recent date may still be within the normal processing window before it appears. We continue monitoring the situation.Mar <var data-var='date'>29</var>, <var data-var='time'>08:21</var> CDT Update - We have completed the backfill, and the data for March 28th is expected to be completed in time. We continue to monitor the situationMar <var data-var='date'>28</var>, <var data-var='time'>15:12</var> CDT Update - We have improved the speed of backfills, and expect to catch up on the remaining backfills over the next 2 daysMar <var data-var='date'>27</var>, <var data-var='time'>19:09</var> CDT Update - The backfill for the 22nd has completed, and the remaining days are in progress.Mar <var data-var='date'>27</var>, <var data-var='time'>12:01</var> CDT Update - The backfill for the 20th and 21st has completed, and the 22nd is in progress.Mar <var data-var='date'>26</var>, <var data-var='time'>16:18</var> CDT Update - The backfill for the 18th encountered issues and we are working on resolving this. The backfill for the 19th has completed, and the 20th is in progress.Mar <var data-var='date'>25</var>, <var data-var='time'>07:59</var> CDT Update - Backfill for 17th March has been completed. The backfill for the 18th is now in progress.Mar <var data-var='date'>24</var>, <var data-var='time'>17:57</var> CDT Update - Our Infrastructure team have resolved the issue, and the backfills for the 17th onwards are proceeding.Mar <var data-var='date'>24</var>, <var data-var='time'>17:42</var> CDT Update - Our Infrastructure team are investigating and fixing an issue with the backfill for 17th and 18th. The backfilling efforts will resume shortly.Mar <var data-var='date'>24</var>, <var data-var='time'>07:18</var> CDT Update - Backfill for 16th March has been completed. The backfill for the 17th is now in progress.Mar <var data-var='date'>23</var>, <var data-var='time'>17:20</var> CDT Update - Backfill for 15th March has been completed. The backfill for the 16th is now commencing.Mar <var data-var='date'>22</var>, <var data-var='time'>20:48</var> CDT Update - Backfill for 16th March is under progress. We will share another update once processing and validation have been completed.Mar <var data-var='date'>22</var>, <var data-var='time'>10:06</var> CDT Update - Backfill for March 15th for the affected region is completed. We are continuing the backfill for March 16th, and we will share another update once processing and validation have been completedMar <var data-var='date'>20</var>, <var data-var='time'>14:58</var> CDT Update - Backfill for March 15th for the affected EU data is completed.Mar <var data-var='date'>20</var>, <var data-var='time'>05:48</var> CDT Update - Backfill for March 14th for the affected EU data is completed. We are continuing the backfill for March 15th, and we will share another update once processing and validation have been completed.Mar <var data-var='date'>20</var>, <var data-var='time'>05:00</var> CDT Update - Backfill processing for the affected EU data is still in progress. Recovery work is continuing normally, and we will share another update once processing and validation have been completed.Mar <var data-var='date'>19</var>, <var data-var='time'>18:50</var> CDT Update - Backfill processing for the affected EU data is still in progress. Recovery work is continuing normally, and we will share another update once processing and validation have been completed.Mar <var data-var='date'>18</var>, <var data-var='time'>19:22</var> CDT Monitoring - Backfill processing for the affected EU data is still in progress. Based on current progress, we expect the remaining data to be fully ingested by March 19 morning UTC, with a final confirmation to follow once validation is complete.Mar <var data-var='date'>17</var>, <var data-var='time'>19:50</var> CDT Update - Backfilling of data is in progress for the 9th and the jobs continue to run as expected.Mar <var data-var='date'>17</var>, <var data-var='time'>05:34</var> CDT Identified - Backfill processing is currently underway.Mar <var data-var='date'>17</var>, <var data-var='time'>05:07</var> CDT Monitoring - A fix has been implemented and we are monitoring the results.Mar <var data-var='date'>17</var>, <var data-var='time'>05:07</var> CDT Update - We have identified the analytics data population issue, and our teams applied a fix. Backfill processing is currently underway. We will share further updates as they become available.Mar <var data-var='date'>16</var>, <var data-var='time'>20:36</var> CDT Identified - We have identified the issue and are in the process of developing a fix for the same.Mar <var data-var='date'>16</var>, <var data-var='time'>05:16</var> CDT Update - We are continuing to investigate this issue.Mar <var data-var='date'>16</var>, <var data-var='time'>05:15</var> CDT Investigating - We are currently investigating an issue that is affecting analytics data for EMEA Communities. Data have not been populated since the 14th of March. Our infrastructure team is working on this with Urgent priority.

[EMEA] Analytics data not updated

Mar <var data-var='date'>30</var>, <var data-var='time'>15:00</var> CDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>30</var>, <var data-var='time'>11:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>30</var>, <var data-var='time'>01:34</var> CDT Scheduled - We are performing a scheduled maintenance activity in APAC, conducted within the region's defined maintenance window. No downtime is expected during the maintenance window.

[Scheduled Maintenance] Khoros Care in APAC

Mar <var data-var='date'>30</var>, <var data-var='time'>06:00</var> CDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>30</var>, <var data-var='time'>02:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>30</var>, <var data-var='time'>00:58</var> CDT Scheduled - We are performing a scheduled maintenance activity in AMER, conducted within the region's defined maintenance window. Service degradation and intermittent downtime are expected during pod migrations. The migration is performed in batches to minimize impact.

[Scheduled Maintenance] Khoros Care in AMER

Mar <var data-var='date'>28</var>, <var data-var='time'>19:00</var> CDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>28</var>, <var data-var='time'>18:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>28</var>, <var data-var='time'>02:50</var> CDT Scheduled - We have a scheduled maintenance planned during the EMEA Maintenance Window for Khoros Care EU customers. The expected downtime is around 10 minutes. We appreciate your understanding.

Scheduled Maintenance - EU Hosted Care

Mar <var data-var='date'>28</var>, <var data-var='time'>10:51</var> CDT Resolved - All communities are now online. Thank you for your patienceMar <var data-var='date'>28</var>, <var data-var='time'>00:39</var> CDT Update - Most communities are online, and our Infrastructure team continue to invesitgate the remaining issues.Mar <var data-var='date'>27</var>, <var data-var='time'>16:53</var> CDT Identified - We have identified the cause of the 502 bad gateway errors on Staging environments, and we are rolling out fixes for each of the environments now.Mar <var data-var='date'>27</var>, <var data-var='time'>11:19</var> CDT Investigating - We are currently investigating reports of Admin panel innaccessible due to 502 bad gateway errors on Staging environments

Staging Environments - Admin Panel Inaccessible 502 Bad Gateway Error

Mar <var data-var='date'>28</var>, <var data-var='time'>07:01</var> CDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>28</var>, <var data-var='time'>03:01</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>27</var>, <var data-var='time'>20:01</var> CDT Scheduled - We will be performing scheduled maintenance in the AMER region during the designated maintenance window. During this time, some services may experience intermittent disruption or brief periods of downtime. We are carrying out the work in stages to minimize impact. We will continue to monitor the maintenance and provide updates as needed.

[Care] Scheduled maintenance in AMER region

Mar <var data-var='date'>28</var>, <var data-var='time'>07:00</var> CDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>28</var>, <var data-var='time'>05:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>28</var>, <var data-var='time'>04:14</var> CDT Scheduled - We are performing routine maintenance for Khoros marketing in the AMER Region. No downtime is expected, and all services will remain operational throughout this period.

Scheduled Maintenance - Khoros Marketing - AMER

Mar <var data-var='date'>28</var>, <var data-var='time'>07:00</var> CDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>28</var>, <var data-var='time'>03:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>27</var>, <var data-var='time'>12:24</var> CDT Scheduled - We are performing a routine maintenance activity in AMER, conducted within the region's defined maintenance window. No downtime is expected, and all services will remain operational.

[AMER] Khoros Communities Planned Maintenance

Mar <var data-var='date'>26</var>, <var data-var='time'>06:00</var> CDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>26</var>, <var data-var='time'>02:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>25</var>, <var data-var='time'>22:21</var> CDT Scheduled - We are performing a scheduled maintenance activity in AMER, conducted within the region's defined maintenance window. StatefulSet pods with persistent storage (27 cross-AZ PVCs) will be migrated via rolling deletes, which requires brief downtime per pod as each is terminated and recreated in the target AZ. Service degradation and intermittent downtime are expected during pod migrations. The migration is performed in batches to minimize impact.

Khoros Care: Scheduled Maintenance

Mar <var data-var='date'>25</var>, <var data-var='time'>07:00</var> CDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>25</var>, <var data-var='time'>03:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>25</var>, <var data-var='time'>02:45</var> CDT Scheduled - We will be performing routine maintenance to optimize our systems and improve efficiency. No downtime is expected. All services should remain available during this time. You may experience brief, minor slowdowns for short periods.

Is Khoros down?

Khoros status is UP

Lastest published events

[AMER] Scheduled Maintenance — Khoros Community Platform

[AMER] Scheduled Maintenance — Khoros SPREDFAST

Scheduled Maintenance: Khoros Marketing [AMER]

Khoros Services, Components and Regions

Recent Khoros events

[AMER] Scheduled Maintenance — Khoros Community Platform

[AMER] Scheduled Maintenance — Khoros SPREDFAST

Scheduled Maintenance: Khoros Marketing [AMER]

[AMER] Scheduled Maintenance — Khoros SPREDFAST

[AMER] Scheduled Maintenance — Khoros Community

[EMEA] Scheduled Maintenance — Khoros Community

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Is Khoros down?

Khoros status is UP

Lastest published events

[AMER] Scheduled Maintenance — Khoros Community Platform

[AMER] Scheduled Maintenance — Khoros SPREDFAST

Scheduled Maintenance: Khoros Marketing [AMER]

Khoros Services, Components and Regions

Recent Khoros events

[AMER] Scheduled Maintenance — Khoros Community Platform

[AMER] Scheduled Maintenance — Khoros SPREDFAST

Scheduled Maintenance: Khoros Marketing [AMER]

[AMER] Scheduled Maintenance — Khoros SPREDFAST

[AMER] Scheduled Maintenance — Khoros Community

[EMEA] Scheduled Maintenance — Khoros Community

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!