Sep <var data-var='date'>17</var>, <var data-var='time'>19:25</var> EDT Resolved - Confirming this is now resolved. Please find a summary below. Between ~19:38 and ~22:35 UTC on September 17, 2026, saving an ad through the Ad Server UI may have returned an error even though the change was applied successfully. Users who retried after seeing the error may have created duplicate ads. We recommend reviewing any ads created or edited during this window and removing any duplicates. Sep <var data-var='date'>17</var>, <var data-var='time'>18:48</var> EDT Monitoring - A fix has been deployed and saving changes in the Ad Server UI is working as expected. We are continuing to monitor. Sep <var data-var='date'>17</var>, <var data-var='time'>18:13</var> EDT Identified - We are currently investigating an issue impacting some users saving changes made to Ads through the Ad Server UI. Changes made through the Management API are not affected. We have identified a likely cause and are working to resolve it.

Errors Saving Changes in the Ad Server UI

Sep <var data-var='date'> 9</var>, <var data-var='time'>17:30</var> EDT Resolved - Between 21:36 and 21:54 UTC on September 9, 2026, ad serving in US-East-1 experienced elevated response times and intermittent errors on decision requests. Service recovered on its own, and no customer action is required.

Degraded Ad Serving for US-East-1

Jul <var data-var='date'>20</var>, <var data-var='time'>13:31</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'>20</var>, <var data-var='time'>13:00</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>20</var>, <var data-var='time'>12:45</var> EDT Update - We are continuing to work on a fix for this issue. Jul <var data-var='date'>20</var>, <var data-var='time'>12:25</var> EDT Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'>20</var>, <var data-var='time'>12:24</var> EDT Investigating - We are currently investigating an issue that is causing degraded Ad Serving for customers in the EU Central 1 region.

Degraded Ad Serving for EU Central 1

Jun <var data-var='date'>11</var>, <var data-var='time'>10:18</var> EDT Resolved - We identified an issue that may have delayed delivery of beta log data via Data Shipping for some customers between June 9, 2026 at 21:16 UTC and June 11, 2026 at 14:18 UTC. June 11, 2026, 14:18 UTC: This issue has been resolved. Beta logs are now being shipped as expected, and no log data was lost. We are actively working to deliver any delayed logs from the affected period. June 12, 2026, 12:30 UTC: Confirming the backfill of all delayed data from the impacted period is complete.

Delayed Beta Log Shipping

Apr <var data-var='date'>19</var>, <var data-var='time'>11:44</var> EDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>19</var>, <var data-var='time'>11:43</var> EDT Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Apr <var data-var='date'>19</var>, <var data-var='time'>10:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 1</var>, <var data-var='time'>08:30</var> EDT Scheduled - This is a quick note to notify you of upcoming downtime for the Management UI, Management API, Reporting API and Catalog ingestion. The Management UI, Management API, Reporting API and Catalog ingestion will be down for maintenance on Sunday 19th April, 2026 from 10:00am - 12:00pm ET (2:00pm - 4:00pm UTC). Ad serving will be unaffected by this downtime. Please note: - Save any changes prior to the maintenance window in order to avoid losing your work. During this maintenance period: - Ad serving and the Decision API will be unaffected. - Users will be unable to login to Management UI and Kevel Console. - API calls to the Management API will result in errors. - Customers will not be able to upload product feeds to the Catalog system. - New reports will not be able to be created. We're hard at work making improvements to make your experience with Kevel better. Please let us know if you have any feedback.

Kevel Maintenance 2026-Apr-19: Management UI and API

Mar <var data-var='date'>31</var>, <var data-var='time'>10:12</var> EDT Resolved - The issue has been resolved and system performance has remained stable. We will continue to monitor as a precaution. Mar <var data-var='date'>31</var>, <var data-var='time'>06:09</var> EDT Update - System performance has remained stable following the applied mitigation. We are continuing to monitor to ensure ongoing reliability. Mar <var data-var='date'>31</var>, <var data-var='time'>05:00</var> EDT Monitoring - A mitigation has been applied and we are currently monitoring the system to ensure continued stability. Mar <var data-var='date'>31</var>, <var data-var='time'>02:25</var> EDT Update - We are continuing to investigate the root cause. In the meantime, we have scaled additional capacity in the affected region, which has restored stability to ad serving. We will provide further updates as we learn more. Mar <var data-var='date'>31</var>, <var data-var='time'>01:05</var> EDT Investigating - We are currently investigating degraded ad serving performance in the us-east-1 region.

Mar <var data-var='date'> 1</var>, <var data-var='time'>14:30</var> EST Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 1</var>, <var data-var='time'>14:27</var> EST Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Mar <var data-var='date'> 1</var>, <var data-var='time'>11:30</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>26</var>, <var data-var='time'>15:27</var> EST Scheduled - During the maintenance window, the creation and modification of login user accounts will be temporarily unavailable via both the Management UI and API. All other platform functionality will remain fully operational throughout this period. This maintenance is part of a series of improvements we are making to the user management experience on Kevel Ad Server. We appreciate your patience and understanding as we work to enhance the platform. For full details on what's changing, please visit our documentation: https://dev.kevel.com/docs/user-management-new If you have any questions or concerns, please don't hesitate to reach out to our support team.

Kevel Maintenance 2026-03-01: Management UI and API

Feb <var data-var='date'>26</var>, <var data-var='time'>10:00</var> EST Resolved - Some reporting data did not process correctly between 2026-02-20 21:00:00 and 2026-02-20 22:00:00 UTC. We have since reprocessed the affected data. As a result, some reporting metrics for that time period may have increased. Additionally, in cases where clicks or conversions were fired late for ads delivered previously, the associated clicks and click-derived revenue were applied to the original delivery dates, resulting in updates to historical metrics.

Reporting data reprocessed for February 20, 2026

Feb <var data-var='date'> 3</var>, <var data-var='time'>16:38</var> EST Resolved - This incident has been resolved. Issue began: 1:55 PM ET Issue resolved: 4:37 PM ET Feb <var data-var='date'> 3</var>, <var data-var='time'>16:25</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'> 3</var>, <var data-var='time'>16:09</var> EST Investigating - We have identified an issue impacting ad serving. An investigation is underway with our team. We'll keep you updated along the way.

Some customers are receiving a "No Sites Found" error in response to Decision API requests.

Dec <var data-var='date'> 3</var>, <var data-var='time'>17:01</var> EST Resolved - Confirming the ingestion of the delayed reporting data is now complete and this is now resolved. Newly created reports will contain correct and up to date metrics from December 2 - 3. Dec <var data-var='date'> 3</var>, <var data-var='time'>14:22</var> EST Monitoring - A fix has been implemented and we are monitoring results. We expect that it will take around 8 hours for the ingestion of the delayed reporting data to be completed. Once completed, the temporarily missing reporting data from December 2 - 3 will be available. Dec <var data-var='date'> 3</var>, <var data-var='time'>11:48</var> EST Update - Work is still in progress on the fix for delayed data ingestion. We will update again as soon as we have further progress to share. Dec <var data-var='date'> 3</var>, <var data-var='time'>09:33</var> EST Identified - The issue has been identified and a fix is in-progress. To further clarify the impact, some customers may be temporarily missing data from December 2 - 3, as the ingestion of this data is delayed. Dec <var data-var='date'> 3</var>, <var data-var='time'>09:09</var> EST Investigating - We are investigating an issue with delayed reporting data ingestion that is causing degraded reporting performance. Some customers may experience missing data in reports for December 2 - 3.

Reporting - Delayed Ingestion

Nov <var data-var='date'>24</var>, <var data-var='time'>01:00</var> EST Resolved - Customers in the eu-central-1 region may have experienced periods of high decision response times between 06:10 and 08:05 UTC on November 24, 2025. This was caused by anomalous behavior while the Kevel system scaled in response to irregular traffic patterns. Kevel's core ad serving systems are designed to mitigate these situations and we've adjusted our scaling algorithms following this investigation to reduce the likelihood of recurrence.

Oct <var data-var='date'>21</var>, <var data-var='time'>13:02</var> EDT Resolved - We confirm that all Kevel services have remained operational for several hours, and we are moving the incident to resolved. Please note that we are still working to backfill missing data for Reporting and Data Shipping. We anticipate this will be completed by the end of the week. If you have any questions about the incident or the ongoing backfill, please reach out to your Customer Success Manager or Kevel Support. Oct <var data-var='date'>21</var>, <var data-var='time'>05:07</var> EDT Monitoring - All Kevel services are now operational including Ad Serving, Audience, Data Shipping, Management, Forecast and Reporting. We are continuing to monitor all services. We are also still working to backfill missing data from yesterday's incident for Data Shipping and Reporting. Oct <var data-var='date'>20</var>, <var data-var='time'>21:01</var> EDT Update - Ad Serving, Management and Audience continue to be operational. Data Shipping has resumed normal operations, however, customers may be missing data from today, October 20th. Confirming we will evaluate backfilling this data. Reporting and Forecasting are still operating with degraded performance. We are waiting for recovery of the related service from our infrastructure provider to resume normal operations. We anticipate this will take hours. Oct <var data-var='date'>20</var>, <var data-var='time'>19:56</var> EDT Update - Ad Serving has now been returned to an operational status. Audience has also been returned to an operational status. Management also continues to be operational. We are continuing to work with our infrastructure provider to address the impact on Reporting, Data Shipping and Forecast. Reporting and Data Shipping are still experiencing degraded performance and customers may continue to see failed reports. In addition, today's reports may lack recent data. Forecast is also experiencing degraded performance and today's forecasts may show inaccurate results. Oct <var data-var='date'>20</var>, <var data-var='time'>18:19</var> EDT Update - We are continuing to work with our infrastructure provider to address the impact of the incident. Ad Serving continues to be stable. Management is operational, has returned to pre-incident status and has worked through the backlog of changes. Reporting and Data Shipping are still experiencing degraded performance and customers may continue to see failed reports. In addition, today's reports may lack recent data. Forecast is also experiencing degraded performance and today's forecasts may show inaccurate results. For Audience, purchase request syncing may continue to be degraded for some customers. Oct <var data-var='date'>20</var>, <var data-var='time'>16:45</var> EDT Update - We are continuing to engage with our infrastructure provider to resolve the incident. Ad Serving continues to be stable. Management is stable. Reporting, including Data Shipping, is still experiencing degraded performance and customers may continue to see failed reports. In addition, reports from today may lack recent data. Forecast is also experiencing degraded performance and forecasts from today may show inaccurate results. For Audience, purchase request syncing may be degraded for some customers. Oct <var data-var='date'>20</var>, <var data-var='time'>13:34</var> EDT Update - We are continuing to work with our infrastructure provider to fully resolve the incident. Ad Serving is now stable. If you continue to experience issues with Ad Serving, please reach out to Support or your to Customer Success Manager. Authentication and Campaign Management remain operational, though customers may continue to experience elevated response times. Reporting, including Data Shipping, continue to experience degraded performance and customers may continue to see failed reports. Completed reports may also lack recent data. Forecast is also continuing to experience degraded performance and completed forecasts may yield inaccurate results. For Audience, event tracking is operational, however, purchase request syncing may be degraded for some customers. Oct <var data-var='date'>20</var>, <var data-var='time'>11:05</var> EDT Update - We are continuing to actively respond to this incident. Ad serving in the US-East-1 region remains impacted, with elevated error rates and latency still observed. Authentication and Campaign Management remain operational, though some customers may continue to experience higher-than-normal response times. Reporting, including Data Shipping, are continuing to experience degraded performance and customers may see reports failing. Completed reports may also lack recent data. Forecast is also experiencing degraded performance and recently completed forecasts may yield less accurate results. Oct <var data-var='date'>20</var>, <var data-var='time'>10:09</var> EDT Update - We are continuing to work with our infrastructure provider to fully resolve the incident. Ad serving in the US-East-1 region remains partially impacted, with elevated error rates still observed. Authentication, Campaign Management, and Reporting remain operational, though some customers may continue to experience higher-than-normal response times. Our teams remain actively engaged, and we’ll share another update as soon as more progress is made. Oct <var data-var='date'>20</var>, <var data-var='time'>09:05</var> EDT Update - Confirming we are still working to address the impact from an incident with one of our infrastructure providers. Ad serving on US-East-1 is still experiencing increased error rates while the underlying service is being restored. Authentication, Campaign Management and Reporting are operational, but may still experience elevated response times. Oct <var data-var='date'>20</var>, <var data-var='time'>07:03</var> EDT Update - Compute resources for ad serving on US-East-1 are still experiencing increased error rates while the underlying service is being restored. Authentication, Campaign Management and Reporting are operational, but you may see elevated response times while previous failed requests are retried. Oct <var data-var='date'>20</var>, <var data-var='time'>03:33</var> EDT Identified - US-East-1 services including ad serving in the region, authentication, campaign management and reporting have been impacting by an underlying incident with one of our infrastructure providers. We're taking remediation steps and are continuing to monitor.

US-East-1 Incident

Oct <var data-var='date'>14</var>, <var data-var='time'>16:12</var> EDT Resolved - This incident has been resolved. Oct <var data-var='date'>14</var>, <var data-var='time'>15:42</var> EDT Update - We are continuing to monitor for any further issues. Oct <var data-var='date'>14</var>, <var data-var='time'>14:49</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'>14</var>, <var data-var='time'>14:37</var> EDT Investigating - We identified an issue impacting Reporting. Reports are processing through the system. We'll keep you updated along the way.

We are currently investigating an issue with Kevel reporting systems.

Oct <var data-var='date'> 9</var>, <var data-var='time'>09:41</var> EDT Resolved - This incident has been resolved. Oct <var data-var='date'> 9</var>, <var data-var='time'>08:53</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'> 9</var>, <var data-var='time'>08:44</var> EDT Identified - The issue has been identified and a fix is being implemented. Oct <var data-var='date'> 9</var>, <var data-var='time'>08:22</var> EDT Investigating - We are currently investigating an issue that is causing degraded Ad Serving for customers in the EU Central 1 region.

Oct <var data-var='date'> 5</var>, <var data-var='time'>11:54</var> EDT Completed - The scheduled maintenance has been completed. Oct <var data-var='date'> 5</var>, <var data-var='time'>11:54</var> EDT Verifying - Verification is currently underway for the maintenance items. Oct <var data-var='date'> 5</var>, <var data-var='time'>10:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>19</var>, <var data-var='time'>09:15</var> EDT Update - The maintenance will take place on 5th October 2025 from 10:00am - 12:00pm EDT (2:00pm - 4:00pm GMT/UTC). Any reminder notifications that were sent to you that may stated otherwise were by mistake and should be ignored. Sep <var data-var='date'>19</var>, <var data-var='time'>05:19</var> EDT Scheduled - This is a quick note to notify you of upcoming downtime for the Kevel UI, Management API, Reporting API and Catalog ingestion. The Kevel UI, Management API, Reporting API and Catalog ingestion will be down for maintenance on Sunday October 5th, 2025 from 10:00am - 12:00pm EDT (2:00pm - 4:00pm GMT/UTC). Ad serving will be unaffected by this downtime. Please note: - Save any changes prior to the maintenance window in order to avoid losing your work. During this maintenance period: - Ad serving and the Decision API will be unaffected. - Users will be unable to load or save changes in the Kevel UI. - API calls to the Management API will result in errors. - Customers will not be able to upload product feeds to the Catalog system during this time - New reports will not be able to be created. We're hard at work making improvements to make your experience with Kevel better. Please let us know if you have any feedback.

Kevel Maintenance 2025-Oct-05: Management UI and API

Aug <var data-var='date'>12</var>, <var data-var='time'>16:37</var> EDT Resolved - This incident has been resolved. Aug <var data-var='date'>12</var>, <var data-var='time'>15:48</var> EDT Update - A fix has been implemented for most impacted customers. We are deploying the fix to the remaining impacted customers and monitoring. Aug <var data-var='date'>12</var>, <var data-var='time'>13:13</var> EDT Identified - We have identified the issue and are working on a fix. Aug <var data-var='date'>12</var>, <var data-var='time'>12:39</var> EDT Investigating - We are currently investigating an issue impacting Kevel Ad Serving. We will keep you updating along the way.

Degraded Performance for Kevel Ad Serving

Jul <var data-var='date'>31</var>, <var data-var='time'>12:24</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'>31</var>, <var data-var='time'>12:09</var> EDT Monitoring - We identified an issue impacting Forecast. Some instances were not responding to Forecast requests or Forecast API requests from ~15:15 UTC to ~15:55 UTC on July 31, 2025. A fix has already been deployed and we are monitoring.

Forecast Response Issue

Jul <var data-var='date'>27</var>, <var data-var='time'>12:00</var> EDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>27</var>, <var data-var='time'>12:00</var> EDT Verifying - Verification is currently underway for the maintenance items. Jul <var data-var='date'>27</var>, <var data-var='time'>11:06</var> EDT Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Jul <var data-var='date'>27</var>, <var data-var='time'>10:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>23</var>, <var data-var='time'>07:16</var> EDT Update - We will be undergoing scheduled maintenance during this time. Jul <var data-var='date'>17</var>, <var data-var='time'>08:02</var> EDT Scheduled - This is a quick note to notify you of upcoming downtime for the Kevel UI, Management API and Catalog ingestion. The Kevel UI, Management API and Catalog ingestion will be down for maintenance on Sunday July 27th, 2025 from 10:00am - 12:00pm EDT (2:00pm - 4:00pm GMT/UTC). Ad serving will be unaffected by this downtime. Please note: - Save any changes prior to the maintenance window in order to avoid losing your work. During this maintenance period: - Users will be unable to load or save changes in the Kevel UI. - API calls to the Management API will result in errors. - Ad serving and the Decision API will be unaffected. - Customers will not be able to upload product feeds to the Catalog system during this time We're hard at work making improvements to make your experience with Kevel better. Please let us know if you have any feedback.

Kevel Maintenance 2025-Jul-27: Management UI and API

Jul <var data-var='date'>23</var>, <var data-var='time'>18:00</var> EDT Resolved - We identified an issue with our ad publication and balancing systems starting at 22:23 UTC on July 23, 2025. The issue was resolved at 17:12 UTC on July 24, 2025. Some customers may have experienced underdelivery on affected ads.

Ad Balancing & Publication Delays

Jul <var data-var='date'>21</var>, <var data-var='time'>13:00</var> EDT Resolved - We identified an issue with our ad publication and balancing systems that began on July 21, 2025, at 16:55 UTC. The issue was resolved on July 28, 2025, at 21:41 UTC. As a result, some customers may have experienced overdelivery of affected ads.

Jul <var data-var='date'> 2</var>, <var data-var='time'>17:13</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'> 2</var>, <var data-var='time'>17:03</var> EDT Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'> 2</var>, <var data-var='time'>17:02</var> EDT Investigating - We identified an issue impacting ad publication starting 2025-07-02 20:10 UTC. Users might experience issues starting, stopping, and pausing ads; however, ad balancing is not impacted. An investigation is underway with our team. We'll keep you updated along the way.

Delayed Ad Publication

Jun <var data-var='date'> 8</var>, <var data-var='time'>14:31</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'> 8</var>, <var data-var='time'>14:30</var> EDT Update - We are continuing to monitor for any further issues. Jun <var data-var='date'> 8</var>, <var data-var='time'>14:11</var> EDT Update - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'> 8</var>, <var data-var='time'>14:09</var> EDT Investigating - We identified an issue impacting ad publication starting 2025-06-08 16:00 UTC. An investigation is underway with our team. We'll keep you updated along the way.

Jun <var data-var='date'> 8</var>, <var data-var='time'>11:54</var> EDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 8</var>, <var data-var='time'>10:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>21</var>, <var data-var='time'>10:54</var> EDT Scheduled - This is a quick note to notify you of upcoming downtime for the Kevel UI, Management API and Catalog ingestion. The Kevel UI, Management API and Catalog ingestion will be down for maintenance on Sunday June 8th, 2025 from 10:00am - 1:00pm EDT (2:00pm - 5:00pm GMT/UTC). Ad serving will be unaffected by this downtime. Please note: - Save any changes prior to the maintenance window in order to avoid losing your work. During this maintenance period: - Users will be unable to load or save changes in the Kevel UI. - API calls to the Management API will result in errors. - Ad serving and the Decision API will be unaffected. - Customers will not be able to upload product feeds to the Catalog system during this time We're hard at work making improvements to make your experience with Kevel better. Please let us know if you have any feedback.

Kevel Maintenance 2025-Jun-08: Management UI and API

Apr <var data-var='date'>25</var>, <var data-var='time'>16:23</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'>25</var>, <var data-var='time'>16:03</var> EDT Update - We are continuing to monitor for any further issues. Apr <var data-var='date'>25</var>, <var data-var='time'>15:42</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>25</var>, <var data-var='time'>15:31</var> EDT Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>25</var>, <var data-var='time'>15:09</var> EDT Investigating - We identified an issue with our ad publication & balancing systems starting 2025-04-25 18:29 UTC. This is being investigated with high priority. This impacts us-east only.

Apr <var data-var='date'>16</var>, <var data-var='time'>12:47</var> EDT Resolved - We identified an issue with our ad publication & balancing systems starting 2025-04-15 14:00 UTC. This was resolved on 2025-04-16 15:50 UTC. Some customers may have experienced a delay in new ads serving, as well as a delay in ads restarting after a daily cap was met prior day.

Is Kevel down?

Kevel status is UP

Lastest published events

Errors Saving Changes in the Ad Server UI

Degraded Ad Serving for US-East-1

Degraded Ad Serving for EU Central 1

Kevel Services, Components and Regions

Recent Kevel events

Errors Saving Changes in the Ad Server UI

Degraded Ad Serving for US-East-1

Degraded Ad Serving for EU Central 1

Delayed Beta Log Shipping

Kevel Maintenance 2026-Apr-19: Management UI and API

Degraded Ad Serving for US-East-1