Apr <var data-var='date'>30</var>, <var data-var='time'>20:28</var> UTC Resolved - The issue with contacting Support via chat has been resolved. If you continue to experience problems, please open an email ticket with our support team. Apr <var data-var='date'>30</var>, <var data-var='time'>18:20</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved. Apr <var data-var='date'>30</var>, <var data-var='time'>17:16</var> UTC Identified - We have identified the issue causing the in‑app support chat to be unavailable for some customers and are working on a fix. Email and the Support Customer Portal remain available for contacting Support. Apr <var data-var='date'>30</var>, <var data-var='time'>16:02</var> UTC Investigating - We are currently investigating an issue causing the in‑app support chat to be unavailable for some customers. Email (support@iru.com) and the Support Customer Portal remain available for contacting Support.

Support Chat Issues in US & EU

Apr <var data-var='date'>23</var>, <var data-var='time'>19:58</var> UTC Resolved - This issue has been resolved. If you continue to experience delays with Passport login, please open a ticket with our support team. Apr <var data-var='date'>23</var>, <var data-var='time'>17:06</var> UTC Monitoring - We have implemented a fix and are monitoring system performance. Passport logins should now be completing within normal timeframes, and we will continue to watch for any recurrence. Apr <var data-var='date'>23</var>, <var data-var='time'>13:01</var> UTC Identified - We have identified the cause of the degraded performance affecting Passport logins and are implementing changes to restore normal behavior. Apr <var data-var='date'>23</var>, <var data-var='time'>10:01</var> UTC Investigating - We have identified an issue causing degraded performance for Passport logins for some users. Affected users may experience slower-than-normal authentication when signing in, but logins are still completing. We will update this page as more information becomes available.

Slower Passport logins for some users

Apr <var data-var='date'>18</var>, <var data-var='time'>18:00</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>18</var>, <var data-var='time'>14:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>14</var>, <var data-var='time'>15:21</var> UTC Scheduled - We will be performing planned maintenance on April 18, 2026, starting at 14:00 UTC. During this maintenance, customers with tenants hosted in the US or EU may observe minor service interruptions as we complete essential updates.

Planned Maintenance (US & EU hosted tenants)

Apr <var data-var='date'>11</var>, <var data-var='time'>18:00</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>11</var>, <var data-var='time'>14:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 7</var>, <var data-var='time'>19:54</var> UTC Scheduled - We will be performing planned maintenance on April 11, 2026, starting at 14:00 UTC. During this maintenance, customers with tenants hosted in the US or EU may observe minor service interruptions as we complete essential updates.

Mar <var data-var='date'>14</var>, <var data-var='time'>23:00</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>14</var>, <var data-var='time'>14:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'> 6</var>, <var data-var='time'>14:03</var> UTC Scheduled - We will be performing planned maintenance on March 14, 2026, starting at 14:00 UTC. During this maintenance, customers with tenants hosted in the US or EU may experience temporary inaccessibility for up to a 9-hour window.

Mar <var data-var='date'> 1</var>, <var data-var='time'>20:00</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 1</var>, <var data-var='time'>15:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>23</var>, <var data-var='time'>14:25</var> UTC Scheduled - We will be performing planned maintenance on March 1, 2026, starting at 15:00 UTC. During this maintenance, some customers with tenants hosted in the EU may experience temporary inaccessibility for up to a 5-hour window.

Planned Maintenance (EU hosted tenants)

Feb <var data-var='date'>28</var>, <var data-var='time'>23:00</var> UTC Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>28</var>, <var data-var='time'>15:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>23</var>, <var data-var='time'>14:20</var> UTC Scheduled - We will be performing planned maintenance on February 28, 2026, starting at 15:00 UTC. During this maintenance, some customers with tenants hosted in the US may experience temporary inaccessibility for up to an 8-hour window.

Planned Maintenance (US hosted tenants)

Feb <var data-var='date'>22</var>, <var data-var='time'>20:00</var> UTC Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>22</var>, <var data-var='time'>15:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>17</var>, <var data-var='time'>14:33</var> UTC Scheduled - We will be performing planned maintenance on February 22, 2026, starting at 15:00 UTC. During this maintenance, some customers with tenants hosted in the US may experience temporary inaccessibility for up to a five-hour window.

Feb <var data-var='date'>21</var>, <var data-var='time'>23:00</var> UTC Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>21</var>, <var data-var='time'>15:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>17</var>, <var data-var='time'>14:31</var> UTC Scheduled - We will be performing planned maintenance on February 21, 2026, starting at 15:00 UTC. During this maintenance, some customers with tenants hosted in the US may experience temporary inaccessibility for up to an eight-hour window.

Feb <var data-var='date'>19</var>, <var data-var='time'>22:00</var> UTC Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>19</var>, <var data-var='time'>19:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>11</var>, <var data-var='time'>12:19</var> UTC Scheduled - We will be performing planned maintenance on February 19, 2026, starting at 19:00 UTC. During this maintenance, some customers with tenants hosted in the EU may experience temporary inaccessibility for up to a three-hour window.

Feb <var data-var='date'>18</var>, <var data-var='time'>22:00</var> UTC Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>18</var>, <var data-var='time'>19:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>11</var>, <var data-var='time'>12:15</var> UTC Scheduled - We will be performing planned maintenance on February 18, 2026, starting at 19:00 UTC. During this maintenance, some customers with tenants hosted in the EU may experience temporary inaccessibility for up to a three-hour window.

Dec <var data-var='date'>22</var>, <var data-var='time'>19:51</var> UTC Resolved - This incident has been resolved, and Iru tenants should be accessible again. If you continue to experience problems, please open a ticket with our support team. Dec <var data-var='date'>22</var>, <var data-var='time'>19:03</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved. Dec <var data-var='date'>22</var>, <var data-var='time'>18:42</var> UTC Identified - The issue has been identified, and a fix is being implemented. We will post an update as soon as additional information is available. Dec <var data-var='date'>22</var>, <var data-var='time'>18:01</var> UTC Investigating - We are currently investigating an issue with certificates on Iru tenants. This does not affect Kandji tenants but will impact migrations from Kandji to Iru until it is resolved. We will update this page as more information becomes available.

Certificate Errors on Iru Tenants

Nov <var data-var='date'> 6</var>, <var data-var='time'>22:00</var> UTC Completed - The scheduled maintenance has been completed. Nov <var data-var='date'> 6</var>, <var data-var='time'>20:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'> 4</var>, <var data-var='time'>14:39</var> UTC Update - We will be undergoing scheduled maintenance during this time. Oct <var data-var='date'>30</var>, <var data-var='time'>17:44</var> UTC Scheduled - We'll be performing scheduled maintenance on Thursday, November 6, from 20:00 to 22:00 UTC. During this 2-hour window, you may experience brief service interruptions when accessing the Support Customer Portal. Chat and email services will be unaffected.

Planned Maintenance (Support Customer Portal)

Oct <var data-var='date'>22</var>, <var data-var='time'>18:00</var> UTC Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>22</var>, <var data-var='time'>16:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'> 8</var>, <var data-var='time'>09:04</var> UTC Scheduled - We'll be performing planned maintenance on Wednesday, October 22, starting at 16:00 UTC. If your tenant is hosted in the US or EU, you may experience brief service interruptions during a planned 2-hour maintenance window.

Oct <var data-var='date'>15</var>, <var data-var='time'>21:02</var> UTC Resolved - This incident has been resolved. If you continue to experience problems, please open a ticket with our support team. Oct <var data-var='date'>15</var>, <var data-var='time'>17:50</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved. Oct <var data-var='date'>15</var>, <var data-var='time'>17:19</var> UTC Identified - The issue has been identified, and a fix is being implemented. We will post an update as soon as additional information is available. Oct <var data-var='date'>15</var>, <var data-var='time'>16:32</var> UTC Investigating - We are investigating a reported issue with intermittent access to EU tenants. This may result in the inability to log into the Kandji Web App for some customers. We will post an update as more information becomes available.

Intermittent Issues Accessing EU Tenants

Jul <var data-var='date'>24</var>, <var data-var='time'>13:07</var> UTC Resolved - The issue affecting the Microsoft Teams application on macOS has been fully resolved and normal operation has resumed. We will continue to monitor for any further issues. If you experience any related problems or need additional assistance, please contact Support. Jul <var data-var='date'>23</var>, <var data-var='time'>12:35</var> UTC Monitoring - A fix has been implemented, and we are currently monitoring the results. At this time, the Microsoft Teams application on macOS is expected to be functioning normally. We will continue to monitor the situation to ensure full resolution. If you need additional assistance, please contact Support. Jul <var data-var='date'>23</var>, <var data-var='time'>10:39</var> UTC Identified - We have identified the issue and are currently working on a solution. During this time, some customers may still experience quarantined Microsoft Teams applications on macOS. We appreciate your patience as we work to resolve this. Jul <var data-var='date'>23</var>, <var data-var='time'>09:52</var> UTC Investigating - We are currently investigating an issue where Endpoint Detection and Response (EDR) is quarantining Microsoft Teams. We will post more information as it becomes available.

Endpoint Detection and Response Quarantining Microsoft Teams

May <var data-var='date'>27</var>, <var data-var='time'>19:43</var> UTC Resolved - This incident has been resolved. If you continue to experience problems, please open a ticket with our support team. May <var data-var='date'>27</var>, <var data-var='time'>16:56</var> UTC Monitoring - Tenant access is now stable across both US and EU tenants, and we are continuing to monitor. We will post an update as soon as we can confirm the issue has been fully resolved. May <var data-var='date'>27</var>, <var data-var='time'>15:11</var> UTC Identified - The issue has been identified and a fix is being implemented. Customers may continue to experience intermittent issues with access to the Kandji Web App. We will post an update as soon as additional information is available. May <var data-var='date'>27</var>, <var data-var='time'>13:51</var> UTC Investigating - We are investigating a reported issue with loading both US and EU tenants. We will post an update as more information becomes available.

Intermittent Loading Issues on US and EU Tenants

May <var data-var='date'>16</var>, <var data-var='time'>01:30</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>16</var>, <var data-var='time'>01:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>12</var>, <var data-var='time'>21:13</var> UTC Scheduled - We will be performing planned maintenance on May 16, 2025, starting at 01:00 UTC. Customers with tenants hosted in the US can expect intermittent service for a planned 30-minute window.

May <var data-var='date'> 2</var>, <var data-var='time'>00:30</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'> 2</var>, <var data-var='time'>00:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>22</var>, <var data-var='time'>19:17</var> UTC Scheduled - We will be performing planned maintenance on May 2, 2025, starting at 00:00 UTC. Customers with tenants hosted in the US can expect intermittent service for a planned 30 minute window.

Apr <var data-var='date'>29</var>, <var data-var='time'>18:00</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>29</var>, <var data-var='time'>17:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>22</var>, <var data-var='time'>19:10</var> UTC Scheduled - We will be performing planned maintenance on April 29, 2025, starting at 17:30 UTC. Customers with tenants hosted in the EU can expect intermittent service for a planned 30 minute window.

Apr <var data-var='date'>15</var>, <var data-var='time'>18:00</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>15</var>, <var data-var='time'>17:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 9</var>, <var data-var='time'>20:12</var> UTC Scheduled - We will be performing planned maintenance on April 15, 2025, starting at 17:30 UTC. Customers with tenants hosted in the EU can expect intermittent service for a planned 30-minute window.

Apr <var data-var='date'>14</var>, <var data-var='time'>20:08</var> UTC Resolved - This incident has been resolved. If you continue to experience problems, please open a ticket with our support team. Apr <var data-var='date'>14</var>, <var data-var='time'>18:24</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved. Apr <var data-var='date'>14</var>, <var data-var='time'>14:51</var> UTC Update - We are continuing to investigate this issue. Apr <var data-var='date'>14</var>, <var data-var='time'>14:36</var> UTC Investigating - We are investigating a reported issue with intermittent loading of the Kandji Web App in US and EU tenants. This may result in the inability to load some pages for some customers. We will post an update as more information becomes available.

Intermittent US and EU Tenant Loading Issues

Apr <var data-var='date'>10</var>, <var data-var='time'>12:30</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>10</var>, <var data-var='time'>12:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 2</var>, <var data-var='time'>17:29</var> UTC Scheduled - We will be performing planned maintenance on April 10, 2025, starting at 12:00 UTC. Customers with tenants hosted in the US can expect intermittent service for a planned 30-minute window.

Apr <var data-var='date'> 8</var>, <var data-var='time'>18:00</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'> 8</var>, <var data-var='time'>17:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 2</var>, <var data-var='time'>17:27</var> UTC Scheduled - We will be performing planned maintenance on April 8, 2025, starting at 17:30 UTC. Customers with tenants hosted in the EU can expect intermittent service for a planned 30-minute window.

Mar <var data-var='date'>10</var>, <var data-var='time'>17:25</var> UTC Resolved - This incident has been resolved. If you continue to experience problems, please open a ticket with our support team. Mar <var data-var='date'>10</var>, <var data-var='time'>11:38</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved. Mar <var data-var='date'>10</var>, <var data-var='time'>10:19</var> UTC Investigating - We are investigating a reported issue with intermittent loading of the Kandji Web App in EU tenants. This may result in the inability to load some pages for some customers. We will post an update as more information becomes available.

Is Kandji down?

Kandji status is UP

Lastest published events

Support Chat Issues in US & EU

Slower Passport logins for some users

Planned Maintenance (US & EU hosted tenants)

Kandji Services, Components and Regions

Recent Kandji events

Support Chat Issues in US & EU

Slower Passport logins for some users

Planned Maintenance (US & EU hosted tenants)

Planned Maintenance (US & EU hosted tenants)

Planned Maintenance (US & EU hosted tenants)

Planned Maintenance (EU hosted tenants)

Get your FREE account now,
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Is Kandji down?

Kandji status is UP

Lastest published events

Support Chat Issues in US & EU

Slower Passport logins for some users

Planned Maintenance (US & EU hosted tenants)

Kandji Services, Components and Regions

Recent Kandji events

Support Chat Issues in US & EU

Slower Passport logins for some users

Planned Maintenance (US & EU hosted tenants)

Planned Maintenance (US & EU hosted tenants)

Planned Maintenance (US & EU hosted tenants)

Planned Maintenance (EU hosted tenants)

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!