May <var data-var='date'>11</var>, <var data-var='time'>04:43</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>11</var>, <var data-var='time'>04:43</var> UTC Update - The canvas issue has been resolved. May <var data-var='date'> 8</var>, <var data-var='time'>04:55</var> UTC Update - We have identified that some Kami users are experiencing degraded performance when accessing Canvas, particularly when assigning or submitting assignments. Kami’s core functionality remains operational and unaffected. The issues are localized to the integration points with the Canvas platform. If you experience persistent errors within the Canvas interface, please contact your institutional Canvas support team. Following a recent security incident reported by Canvas, and in line with their current recommendations, Kami advises all Canvas customers to follow these security best practices. Ensure Multi-Factor Authentication is enabled on all privileged and administrative accounts, review administrative permissions and user access levels, proactively rotate API tokens or developer keys where applicable, and limit external domain sharing for Google Drive and Microsoft OneDrive to prevent unauthorized data exposure. For the latest updates on Canvas service health, please visit the official status page: https://status.instructure.com/ May <var data-var='date'> 8</var>, <var data-var='time'>04:28</var> UTC Investigating - We have identified that some Kami users are experiencing degraded performance when accessing Canvas, particularly when assigning or submitting assignments. Kami’s core functionality remains operational and unaffected. The issues are localized to the integration points with the Canvas platform. If you experience persistent errors within the Canvas interface, please contact your institutional Canvas support team. Following a recent security incident reported by Canvas, and in line with their current recommendations, Kami advises all Canvas customers to follow these security best practices. Ensure Multi-Factor Authentication is enabled on all privileged and administrative accounts, review administrative permissions and user access levels, proactively rotate API tokens or developer keys where applicable, and limit external domain sharing for Google Drive and Microsoft OneDrive to prevent unauthorized data exposure. For the latest updates on Canvas service health, please visit the official status page: https://status.instructure.com/

Kami/Canvas Integration- Advisory

Apr <var data-var='date'>28</var>, <var data-var='time'>14:27</var> UTC Resolved - We're happy to share that the issue with Grade with Kami has now been resolved. To make sure everything is working properly on your end, please update your Kami extension: For Google Chrome: https://help.kamiapp.com/en/articles/14479097-upgrading-the-kami-google-chrome-extension For Microsoft Edge: https://help.kamiapp.com/en/articles/14479664-upgrading-the-kami-microsoft-edge-extension If updating doesn’t resolve the issue, we recommend fully uninstalling and then reinstalling the extension, as this will ensure you’re on the latest version. If you’re still experiencing any problems after that, please reach out and let us know at support@kamiapp.com. We’re happy to take another look. Thanks again for sticking with us through this! Apr <var data-var='date'>24</var>, <var data-var='time'>16:22</var> UTC Update - We’ve identified the issue affecting the Grade with Kami and Open with Kami features and have released a fix. The update is currently rolling out, and we’ve received reports that the issue is resolved for users on the latest version of the Kami extension. If you’re still experiencing issues, we recommend uninstalling and reinstalling the Kami extension to ensure you have the most recent version. If the problem persists after updating, please reach out to us at support@kamiapp.com and our team will be happy to assist. Apr <var data-var='date'>17</var>, <var data-var='time'>14:47</var> UTC Monitoring - We’ve identified the issue affecting the Grade with Kami and Open with Kami features and have released a fix. The update is currently rolling out, which may take some time to reach all users. We appreciate your patience, and once the rollout is complete, this issue should no longer occur. In the mean time, please try uninstalling and reinstalling your Kami extension as this may speed up the update process. Please email us at support@kamiapp.com with questions! Apr <var data-var='date'>17</var>, <var data-var='time'>14:45</var> UTC Identified - We’ve identified the issue affecting the Grade with Kami and Open with Kami features and have released a fix. The update is currently rolling out, which may take some time to reach all users. We appreciate your patience, and once the rollout is complete, this issue should no longer occur. Please email us at support@kamiapp.com with questions! Apr <var data-var='date'>17</var>, <var data-var='time'>14:44</var> UTC Monitoring - We’ve identified the issue affecting the Grade with Kami and Open with Kami features and have released a fix. The update is currently rolling out, which may take some time to reach all users. We appreciate your patience, and once the rollout is complete, this issue should no longer occur. Please email us at support@kamiapp.com with questions! Apr <var data-var='date'>16</var>, <var data-var='time'>15:52</var> UTC Identified - We’re aware of an issue affecting the Grade with Kami and Open with Kami features for some users. Our engineers are actively working on a fix, and we expect a resolution soon. We apologize for the inconvenience and appreciate your patience while we work to resolve this issue. For any other issues, please email us at support@kamiapp.com

Grade with Kami Feature - Known Issue

Apr <var data-var='date'>17</var>, <var data-var='time'>19:53</var> UTC Resolved - We experienced a DNS and domain issue today caused by an external vendor change, which impacted access to our website and caused intermittent inbound email delivery. The website was unavailable between approximately 9:45 AM CT and 1:50 PM CT, and inbound email delivery may have been intermittent for up to four hours during that time. The issue has now been fully resolved, and all systems are operating normally. We sincerely apologize for the disruption and appreciate your patience while we worked to restore service. Apr <var data-var='date'>17</var>, <var data-var='time'>16:46</var> UTC Monitoring - We apologize but our website host, Cloudflare, is down. This is causing the www.kamiapp.com website to be down as well. You can still access Kami through your browser extension. If you are using a tablet or device that does not allow for the extension, we apologize. You can view Cloudflare's status page here - https://www.cloudflarestatus.com/. Once they resolve the issue on their end, you will regain access to Kami through the website. Please email us at support@kamiapp.com for any other questions! Apr <var data-var='date'>17</var>, <var data-var='time'>16:21</var> UTC Investigating - We apologize but our website host, Cloudflare, is down. This is causing the www.kamiapp.com website to be down as well. You can still access Kami through your browser extension. If you are using a tablet or device that does not allow for the extension, we apologize. You can view Cloudflare's status page here - https://www.cloudflarestatus.com/. Once they resolve the issue on their end, you will regain access to Kami through the website. Please email us at support@kamiapp.com for any other questions!

Kami Website Down (Tablet, Chrome)

Apr <var data-var='date'> 8</var>, <var data-var='time'>19:38</var> UTC Resolved - Our team has identified and resolved the Class View issue, along with other LMS authentication issues. If you're still experiencing any trouble, please reach out to us at support@kamiapp.com! Apr <var data-var='date'> 8</var>, <var data-var='time'>19:26</var> UTC Monitoring - Our team is aware that there is an issue with loading Class View at this time. A fix has been deployed, please refresh your Kami page at this time. We appreciate your patience and understanding. For further questions, please email us at support@kamiapp.com. Thank you! Apr <var data-var='date'> 8</var>, <var data-var='time'>19:19</var> UTC Investigating - Our team is aware that there is an issue with loading Class View at this time. A fix has been deployed, please refresh your Kami page at this time. We appreciate your patience and understanding. For further questions, please email us at support@kamiapp.com. Thank you!

Kami Not Loading in Class View

Mar <var data-var='date'>19</var>, <var data-var='time'>21:05</var> UTC Resolved - Our team has discovered and resolved the outage concern. For any questions, please email support@kamiapp.com Mar <var data-var='date'>19</var>, <var data-var='time'>13:40</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.

Kami Outage

Jan <var data-var='date'>21</var>, <var data-var='time'>02:58</var> UTC Resolved - Our engineering team has rectified the issue affecting our AI features. The Understanding tools, Question generation, and AI-assisted feedback are now running normally. If you are still experiencing any issues with these tools, please refresh your page or contact us at support@kamiapp.com. Thank you for your patience! Jan <var data-var='date'>20</var>, <var data-var='time'>23:07</var> UTC Investigating - Kami is currently experiencing a service degradation affecting our AI-powered features, including Understanding Tools, Question Generation, and AI-assisted Feedback. Our engineering team is actively investigating the issue and working toward a resolution. We apologize for the inconvenience and will provide further updates as more information becomes available. If you have urgent questions, please reach out to us at support@kamiapp.com.

Kami  AI issuse

Jan <var data-var='date'> 9</var>, <var data-var='time'>16:42</var> UTC Resolved - This incident has been resolved. Jan <var data-var='date'> 8</var>, <var data-var='time'>02:28</var> UTC Monitoring - Kami’s engineering team has identified the problems resulting in the Google Authorization error. A resolution has been applied to resolve the US-only IP rules in the Google Context-aware system. Kami will continue to monitor. If problems still persist, please contact support@kamiapp.com Jan <var data-var='date'> 5</var>, <var data-var='time'>17:23</var> UTC Update - Kami is aware of the current Google Authentication error when accessing documents. The engineering team has identified a problem with the Kami scopes. To assist, please have your IT teams visit this link and follow the instructions: https://help.kamiapp.com/en/articles/8043919-third-party-app-access-controls We apologize for any inconvenience this has caused. Rest assured, we are working diligently to resolve the issue and appreciate your patience and understanding. Please reach out to support@kamiapp.com with any questions. Jan <var data-var='date'> 5</var>, <var data-var='time'>17:19</var> UTC Update - Kami is aware of the current Google Authentication error when accessing documents. The engineering team has prioritised investigating the cause of the Google Authentication problems you are experiencing as either a teacher or a student. We apologize for any inconvenience this has caused, but rest assured, we are working diligently on resolving this issue and appreciate your patience and understanding. Please reach out to support@kamiapp.com with any questions. Jan <var data-var='date'> 5</var>, <var data-var='time'>17:05</var> UTC Identified - Kami is aware of the current Google Authentication error when accessing documents. The engineering team has prioritised investigating the cause of the Google Authentication problems you are experiencing as either a teacher or a student. We apologize for any inconvenience this has caused, but rest assured, we are working diligently on resolving this issue and appreciate your patience and understanding. Please reach out to support@kamiapp.com with any questions.

Google Authorization Error

Oct <var data-var='date'>21</var>, <var data-var='time'>00:04</var> UTC Resolved - The AWS Outage has been resolved. Oct <var data-var='date'>20</var>, <var data-var='time'>19:28</var> UTC Update - We're aware of the ongoing AWS Outage, but do not worry! Kami is unnaffected, and we're still live, working and ready to help you learn. If you do run into any issues, please reach out to "support@kamiapp.com", and our amazing Customer Support Team will be happy to help get things back up and running. The Kami Customer Success Team. Oct <var data-var='date'>20</var>, <var data-var='time'>16:06</var> UTC Monitoring - We're aware of the ongoing AWS Outage, but do not worry! Kami is unnaffected, and were still live, working and ready to help you learn. If you do run into any issues, please reach out to "support@kamiapp.com", and our amazing Customer Support Team will be happy to help get things back up and running. The Kami Customer Success Team.

Ongoing AWS Outage: No Kami Impact.

Sep <var data-var='date'> 4</var>, <var data-var='time'>02:13</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'> 4</var>, <var data-var='time'>01:41</var> UTC Investigating - We are aware that Kami is currently experiencing slow loading times with loading and saving documents, and some users are experiencing connection issues (Kami appearing offline). Our Engineers are investigating the issue now, and we'll update you once we know more.

Kami API Downtime

Jun <var data-var='date'>12</var>, <var data-var='time'>21:23</var> UTC Resolved - We've now confirmed the affected components are back up and running, and the incident is now resolved. Jun <var data-var='date'>12</var>, <var data-var='time'>21:21</var> UTC Update - We are continuing to monitor for any further issues. Jun <var data-var='date'>12</var>, <var data-var='time'>20:29</var> UTC Monitoring - We've identified that this issue has been caused by a Global Outage that has affected Multiple Services. It has been reported that the issue has been resolved externally, and we're starting to see performance return, however, we're continuing to monitor until we have confirmed all our features are back up and running. If you are still experiencing any issues, please reach out via support@kamiapp.com, and we'll be happy to look into it further. Thank you again for your patience, and best wishes! The Kami Customer Success Team. Jun <var data-var='date'>12</var>, <var data-var='time'>18:57</var> UTC Investigating - Due to an ongoing Google Cloud Outage: https://status.cloud.google.com/ we are currently experiencing degraded performance from certain features within Kami. Loading Files from Google Drive Updating Kami Share Link Sharing Settings for Drive files. Kami AI Tools Kami Companion Beta tools. We're currently investigating the issues and seeing if there is anything we can do to restore functionality. We'll keep you updated on any progress, and if you have questions or concerns, please reach out via "support@kamiapp.com". Thank you for your patience and understanding, and best wishes! The Kami Customer Success Team

Kami Outage: Google Cloud Downtime

May <var data-var='date'>21</var>, <var data-var='time'>01:21</var> UTC Resolved - We are resolving the incident as we have confirmation a fix is on the way, and will update affected users once that has been released May <var data-var='date'>19</var>, <var data-var='time'>06:13</var> UTC Update - We've identified an issue with our Microsoft Teams Integration. The "Kami Button" under "Apps" in the Microsoft Teams Assignment page does not function. This is affecting both the Teams App, and Teams with Browsers. You are still able to view the student work and access Class-View via clicking the "Take Action in Student View" button, and then clicking the Kami Button there. May <var data-var='date'>19</var>, <var data-var='time'>05:14</var> UTC Identified - We've identified an issue with our Microsoft Teams Integration. The "Kami Button" under "Apps" in the Microsoft Teams Integration does not function when clicked by a teacher viewing the student Submissions. This is affecting both the Teams App, and Teams with Browsers We have escalated the issue to Microsoft and are working with them on a fix, which we hope to have out this week. You are still able to view the student work and access Class-View via clicking the "Take Action in Student View" button, and then clicking the Kami Button there. We completely understand the frustration that this has caused, and are working to get things up and running again as soon as possible. If you do have any questions or concerns about this, please reach out to support@kamiapp.com, and we'll be happy to help. Thank you for your patience and understanding, and best wishes. The Kami Customer Success Team.

Microsoft Teams: Unable to interact with onpage button.

Apr <var data-var='date'>26</var>, <var data-var='time'>01:35</var> UTC Completed - The Scheduled maintenance is now completed. All Kami Services are now back up and running! Thank you for your patience while we've worked to improve your Kami experience. If you do expereience any issues, or if there are any questions for us, feel free to reach out via "support@kamiapp.com" Thanks again, and best wishes! The Kami Customer Success Team Apr <var data-var='date'>26</var>, <var data-var='time'>00:05</var> UTC Update - The Scheduled maintenance is now underway: Kami services may be unstable or unavailable during this period, including: - Login and signup - Opening files from Google Drive or OneDrive - Saving annotations to Google Drive or OneDrive - Exporting documents - Collaborating on shared files - Creating assignments through Google Classroom, Canvas, Schoology, or Microsoft Teams - Opening and submitting assignments through Google Classroom, Canvas, Schoology, or Microsoft Teams - Text Recognition and Split and Merge If you have a document open in Kami during this period, you’ll still be able to access it in Offline Mode:(https://help.kamiapp.com/en/articles/647922-kami-offline-mode). However, for any other features mentioned above, attempting to use them during this time will result in an error message. We apologize for any inconvenience this maintenance may cause and appreciate your patience as we work to improve your Kami experience. If you have questions, please reach out to support@kamiapp.com. Apr <var data-var='date'>26</var>, <var data-var='time'>00:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>23</var>, <var data-var='time'>04:29</var> UTC Update - We will be undergoing scheduled maintenance during this time. Apr <var data-var='date'>22</var>, <var data-var='time'>23:51</var> UTC Scheduled - We’ve scheduled maintenance to improve Kami’s services on Saturday, April 26th, between 8:00 PM and 11:00 PM (EST)/ 5PM - 7PM PST. Kami services may be unstable or unavailable during this period, including: - Login and signup - Opening files from Google Drive or OneDrive - Saving annotations to Google Drive or OneDrive - Exporting documents - Collaborating on shared files - Creating assignments through Google Classroom, Canvas, Schoology, or Microsoft Teams - Opening and submitting assignments through Google Classroom, Canvas, Schoology, or Microsoft Teams - Text Recognition and Split and Merge If you have a document open in Kami during this period, you’ll still be able to access it in Offline Mode:(https://help.kamiapp.com/en/articles/647922-kami-offline-mode). However, for any other features mentioned above, attempting to use them during this time will result in an error message. We apologize for any inconvenience this maintenance may cause and appreciate your patience as we work to improve your Kami experience. If you have questions, please reach out to support@kamiapp.com.

Kami: Scheduled Database Maintenance

Dec <var data-var='date'>19</var>, <var data-var='time'>16:37</var> UTC Resolved - This incident has been resolved. Dec <var data-var='date'>19</var>, <var data-var='time'>15:48</var> UTC Monitoring - We've now made a couple of changes on the backend that should have mitigated the issue. If you are still experiencing any issues, please reach out via support@kamiapp.com, and we'll be more than happy to help! Thanks again for your patience while we've figured this out, and best wishes! The Kami Customer Success Team. Dec <var data-var='date'>19</var>, <var data-var='time'>15:33</var> UTC Investigating - We are aware that several Kami users are reporting Kami running incredibly slowly, and struggling to load and view files. Our Developers have been notified and are looking into the cause now. As soon as we have an update on what's caused this, and any potential fixes, we will let you know. Thanks for your patience while we figure this out! The Kami Customer Success Team,

Kami: Reported Latency and Slow Loading

Nov <var data-var='date'>13</var>, <var data-var='time'>15:57</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'>13</var>, <var data-var='time'>15:42</var> UTC Monitoring - We've now rolled back the change that we believe was responsible for the performance issues in Kami. Everything looks to be back up and running smoothly, however, we'll keep monitoring to make sure everything is working as expected. If there are still any issues please reach out via support@kamiapp.com, and we'll be happy to help! Thanks again for your patience and understanding, and best wishes! The Kami Customer Success Team. Nov <var data-var='date'>13</var>, <var data-var='time'>15:25</var> UTC Identified - We've identified the change that has caused these performance issues and are working on a fix for the issue now. All tools and features are still working, but slower than expected. Annotations will also save eventually, but please stay on the page until you see the “all changes saved” message. We are still monitoring Kami's performance for any changes as we We'll keep you updated on the progress of that fix, and are doing all we can to get this back up and running for you. Thank you for your patience and understanding while we figure this out! The Kami Customer Success Team Nov <var data-var='date'>13</var>, <var data-var='time'>15:17</var> UTC Investigating - We are aware that Kami is currently experiencing reduced performance when it comes to loading files, saving annotations, and exporting documents out of Kami. All tools and features are still working, but slower than expected. Annotations will also save eventually, but please stay on the page until you see the “all changes saved” message. Our developers are aware of the issue and are investigating the cause now. As soon as we have more information, we will update everyone ASAP. Thank you for your patience and understanding while we figure this out! The Kami Customer Success Team

Kami Slowdown Issues with loading/saving work

Sep <var data-var='date'>27</var>, <var data-var='time'>22:58</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'>27</var>, <var data-var='time'>22:23</var> UTC Monitoring - We've released a change that should fix the issue, and student work should now be accessible again. If you are still encountering this issue, please reach out to us on support@kamiapp.com, and we'll be happy to look further into that for you. Once again, thank you so much for your patience and understanding while we've sorted this out. Best Wishes! The Kami Customer Success Team. Sep <var data-var='date'>27</var>, <var data-var='time'>22:09</var> UTC Identified - We've identified an issue with our fix for the outage earlier this week that has caused Teachers to encounter an error when opening student work in Assignments created using the Kami Google Classroom Add-on. Students are still able to complete and submit the work without issue. We've figured out the cause, and are working on releasing a fix for that as soon as we can. Thank you for your patience and understanding while we get things up and running smoothly again. The Kami Customer Success Team

Google Classroom Add on: Error while Accessing Student Work

Sep <var data-var='date'>25</var>, <var data-var='time'>22:44</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'>25</var>, <var data-var='time'>21:31</var> UTC Monitoring - The cause of the error has now been resolved, so we are monitoring for any further occurrences, If you are still encountering any issues, please let us know via support@kamiapp.com, and once again, we greatly appreciate your patience while we sorted the issue out. Thanks, and best wishes! The Kami Customer Success Team Sep <var data-var='date'>25</var>, <var data-var='time'>20:51</var> UTC Identified - We've identified the cause of the error message, and are working on a fix for it now, which we hope to have ready to good very soon! As soon as that is live, we'll update you again, and once again, really sorry for the disruption. Thank you for your patience and understanding while we sort this out! The Kami Customer Success Team Sep <var data-var='date'>25</var>, <var data-var='time'>20:03</var> UTC Investigating - We've received multiple reports from users that when using the Google Classroom Kami Add-on, students encounter an "Error loading document through Google Classroom" message when opening their assignments. We are investigating this issue now, and are working on confirming the cause and we will update you as we learn more, as well as progress on any fixes. Thank you for your patience while we sort this out! The Kami Customer Success Team

Kami: Google Addon Loading Errors.

Sep <var data-var='date'>13</var>, <var data-var='time'>16:42</var> UTC Resolved - We've confirmed that our fix has resolved the issue, and Kami should be back up and running as usual now! If you are still encoutering any issues, please let us know via support@kamiapp.com, and we'll be more than happy to help! Thanks again so much for your patience while we fixed this, and best wishes! The Kami Customer Success Team Sep <var data-var='date'>13</var>, <var data-var='time'>16:31</var> UTC Monitoring - We've now identified and implemented a fix for this issue, and are monitoring for any further issues with loading Kami. Please reach out to support@kamiapp.com if you are still encountering any issues! Thanks again for your patience while we get things back to normal. Sep <var data-var='date'>13</var>, <var data-var='time'>16:23</var> UTC Update - We are aware that Kami is experiencing intermittently slow loading and issues with opening files the Kami platform as of 12:00 PM Eastern Time / 9:00 AM Pacific time. Our engineers are looking into this now, and we will update you as soon as we have more information. Thank you for your patience while we troubleshoot this. Sep <var data-var='date'>13</var>, <var data-var='time'>16:22</var> UTC Investigating - We are aware that Kami is experiencing slow loading and issues with opening files the Kami webpage as of 12:00 PM Eastern Time/ 9:00 AM Pacific time. Our Developers are looking into this now, and we will update you as soon as we have more information. Thank you for your patience while we troubleshoot this,

Aug <var data-var='date'>13</var>, <var data-var='time'>21:05</var> UTC Resolved - We've now confirmed that Short.io's fix has worked, and that the links created during the outage are now working. If there are any ongoing issues with these links, please reach out to support@kamiapp.com. Thanks again for your time and understanding The Kami Customer Success Team. Aug <var data-var='date'>13</var>, <var data-var='time'>20:46</var> UTC Monitoring - Short.io has released a fix that has resolved the issue. Sharing links should now be working again, but any links created during the outage (8:18 PM UTC - 8:28 PM UTC) may still be broken, and need re-creating. If there are any ongoing issues with these links, please reach out to support@kamiapp.com. Thanks again for your time and understanding The Kami Customer Success Team. Aug <var data-var='date'>13</var>, <var data-var='time'>20:27</var> UTC Identified - Due to an outage with our Redirection Service, Kami Sharing Links, and other shortened links starting with kami.app may not be working, instead showing an "Internal Server Error" message. We're waiting on more information from their team regarding the outage, and as soon as we have an update we'll let you know. We appreciate your patience and understanding. The Kami Customer Success Team.

Kami Sharing Link Outage

Aug <var data-var='date'> 9</var>, <var data-var='time'>00:22</var> UTC Resolved - The Google Drive Outage has now been resolved, so Kami s now functioning as expected. If there are any further issues, please reach out to us via support@kamiapp.com! Thank you for your time and patience, and best wishes! The Kami Customer Success Team. Aug <var data-var='date'> 8</var>, <var data-var='time'>23:38</var> UTC Identified - Due to an ongoing outage on Google Drive affecting file uploads, users uploading or exporting files out of Kami into Google Drive may experience issues where the files fail to upload. This is happening intermittently and is waiting on the resolution of the outage on Drive's side. We are aware of this issue and are monitoring it now, and as soon as we have an update, we'll let you know. Thanks for your understanding, and best wishes! Kami Customer Success Team

Drive Outage affecting File Uploads

Jul <var data-var='date'>20</var>, <var data-var='time'>09:04</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>19</var>, <var data-var='time'>09:58</var> UTC Monitoring - Kami IS NOT affected by the global CrowdStrike-caused outage. Our systems remain active and are fully operational. Kami Engineering will closely monitor for issues that might be related to this outage, such as Microsoft Azure, Microsoft 365, and Microsoft Single-Sign-On as our customers may rely on these systems along with Kami. So far we have not received reports that those systems have been affected. We will provide updates as this situation develops.

Kami NOT affected by CrowdStrike outages

Apr <var data-var='date'>23</var>, <var data-var='time'>19:00</var> UTC Resolved - Due to a networking issue with Google Cloud, saving, exporting, and turning in OneDrive files was likely to fail starting at April 23 3pm Eastern Time. We have now mitigated the issue.

Issues exporting OneDrive files within Kami

Apr <var data-var='date'>22</var>, <var data-var='time'>05:07</var> UTC Resolved - The recents list is now restored. Apr <var data-var='date'>22</var>, <var data-var='time'>03:54</var> UTC Monitoring - We're investigating an outage that started at 7:40 PM Pacific time. This was affecting our backend, so logging into Kami and loading documents were affected. Kami's offline mode automatically kicks in to ensure all work is saved. From 8:35pm Pacific usual Kami functionality is restored, although you may notice some items are missing from your Recent documents list - full recent list functionality will be restored shortly.

Kami: Backend Outage

Mar <var data-var='date'> 6</var>, <var data-var='time'>21:22</var> UTC Resolved - Our engineers have been monitoring Kami's health metrics, and as of 01:01 PM Pacific Time, we saw a full recovery of the Kami app to normal levels. This outage was caused by an issue that occurred on our side while running a database query. If you continue to experience issues, please email us at support@kamiapp.com so that we can track down the root cause. We're sorry you experienced this outage, and we want to thank you for your patience as we worked to resolve it. Correction Mar <var data-var='date'> 6</var>, <var data-var='time'>21:05</var> UTC Monitoring - We've identified the cause of the outage now, and at 01:03 PM Pacific Time, we've seen the API has recovered, and our error rates have decreased. We're still monitoring the situation, but the outage appears to be resolved. We're seeing the success rate of document opens, login rates and annotations being saved are now improving to normal levels. Mar <var data-var='date'> 6</var>, <var data-var='time'>21:01</var> UTC Investigating - We're investigating an outage that started at 12:41 PM Pacific time, our engineers were alerted to the issue about 5 minutes later, and have been investigating the issue since. This is affecting our backend, so logging into Kami and loading documents are affected. Kami's offline mode should automatically kick in to ensure all work is saved. We will update you once we have more information.

Kami: API Outage

Mar <var data-var='date'> 5</var>, <var data-var='time'>16:45</var> UTC Resolved - Engineers have been monitoring Kami's health metrics, by 8:21am Pacific Time / 11:21am Eastern Time, we saw a full recovery of the Kami app to normal levels. This outage did appear to be caused by an outage by Google SSO APIs. If you continue to experience issues, please email us at support@kamiapp.com so that we can track down the root cause. We're sorry you experienced this outage, and want to thank you for your patience as we worked to resolve it. Mar <var data-var='date'> 5</var>, <var data-var='time'>16:31</var> UTC Monitoring - We've identified our outage is being caused by Google SSO backend API was down. At 8:21am Pacific Time, we've seen that API recover, and our error rates have decreased. We're still monitoring the situation, but the outage appears to be resolved. We're seeing success rate of document opens, login rates and annotations is being saved improve to normal levels. Correction to previous post, this incident started at 7:35am Pacific Time. Mar <var data-var='date'> 5</var>, <var data-var='time'>16:18</var> UTC Investigating - We're investigating an outage that started at 7:35am Pacific time, our engineers were alerted to the issue about 5 minutes later, and have been investigating the issue since. This is affecting our backend, so logging into Kami and loading documents are affected. Kami's offline mode should automatically kick in to ensure all work is saved.

Kami Backend Outage

Dec <var data-var='date'>29</var>, <var data-var='time'>23:05</var> UTC Resolved - The fix for the bug preventing Kami questions from displaying correctly has now been released and they should be working as expected. If you are still experiencing any issues, please update the page using the link here: https://web.kamihq.com/web/update_app.html and if the issue persists, please reach out to support@kamiapp.com. Thank for your patience while we've sorted this all out! Dec <var data-var='date'>28</var>, <var data-var='time'>19:27</var> UTC Identified - We've been informed that several users are experiencing issues with students being unable to see Kami Questions annotations when Opening assignments. The issue was caused by an update done before Christmas that changed how those annotations were exported, meaning they would not show correctly on new copies of the file. Our Developers have identified the issue now, and we are working on a fix that should be released by EOD today. If you have any questions or concerns, please reach out to Support@kamiapp.com

Is Kami down?

Kami status is UP

Lastest published events

Kami/Canvas Integration- Advisory

Grade with Kami Feature - Known Issue

Kami Website Down (Tablet, Chrome)

Kami Services, Components and Regions

Recent Kami events

Kami/Canvas Integration- Advisory

Grade with Kami Feature - Known Issue

Kami Website Down (Tablet, Chrome)

Kami Not Loading in Class View

Kami Outage

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Is Kami down?

Kami status is UP

Lastest published events

Kami/Canvas Integration- Advisory

Grade with Kami Feature - Known Issue

Kami Website Down (Tablet, Chrome)

Kami Services, Components and Regions

Recent Kami events

Kami/Canvas Integration- Advisory

Grade with Kami Feature - Known Issue

Kami Website Down (Tablet, Chrome)

Kami Not Loading in Class View

Kami Outage

Kami AI issuse

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!