Sep <var data-var='date'> 7</var>, <var data-var='time'>13:25</var> CEST Resolved - Background removal is fully operational. The backlog has cleared and processing times are back to normal. The cause was a shortage of GPU capacity that stopped us scaling up to meet demand. We've since restored capacity and are making changes to reduce the chance of it happening again. Thanks for your patience. Sep <var data-var='date'> 7</var>, <var data-var='time'>12:23</var> CEST Monitoring - GPU capacity is coming back online and response times are decreasing. Recovery is gradual, so you may still see occasional failures or slower responses over the next while. We're monitoring closely and will confirm once things are fully back to normal. Sep <var data-var='date'> 7</var>, <var data-var='time'>11:09</var> CEST Identified - We've identified the cause as a shortage of GPU processing capacity for background removal. We're bringing additional capacity online from alternative sources. Some requests may still fail or run slowly until that's done. Sep <var data-var='date'> 7</var>, <var data-var='time'>10:08</var> CEST Investigating - We're investigating elevated error rates and slower response times on the background removal API. This is due to reduced GPU processing capacity. Some requests may fail or take longer than usual. We'll update once we have more information.

Elevated errors on background removal

Dec <var data-var='date'>15</var>, <var data-var='time'>01:43</var> CET Completed - The scheduled maintenance has been completed. Thank you for your patience and understanding. Dec <var data-var='date'>15</var>, <var data-var='time'>01:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>15</var>, <var data-var='time'>00:45</var> CET Scheduled - We want to inform you about an upcoming planned maintenance window, which will result in temporary downtime for background removal processing. Maintenance Details: Date & Time: Saturday, December 15, 2024, between 01:00 AM UTC+1 (midnight UTC) and 02:00 AM UTC+1 (1:00am UTC) Expected Downtime: 15 minutes Impact: During this time, the remove.bg and unscreen.com websites, APIs, tools and integrations will not be able to process background removals. Q: What actions should I take? A: No action is required if your systems can tolerate this temporary disruption. Otherwise please ensure that any critical workflows or processes depending on remove.bg or unscreen.com’s background removal are adjusted to accommodate this brief downtime. Q: Why Is This Happening? A: During this maintenance window, we will be upgrading our database systems to enhance connectivity, reliability, and security. If you have any questions or require assistance in preparing for this update, please don’t hesitate to reach out to our support team. We are happy to help! Thank you for your attention and continued trust in remove.bg. remove.bg Team

Database systems upgrade

Sep <var data-var='date'>21</var>, <var data-var='time'>02:45</var> CEST Completed - We have completed maintenance on both remove.bg and unscreen.com. Thank you for your patience! Sep <var data-var='date'>21</var>, <var data-var='time'>02:41</var> CEST Verifying - remove.bg maintenance has concluded as well. We're verifying data integrity and system stability. Sep <var data-var='date'>21</var>, <var data-var='time'>02:27</var> CEST Update - unscreen.com maintenance is completed. remove.bg maintenance is taking longer than expected but we expect to complete it within the next few minutes. Sep <var data-var='date'>21</var>, <var data-var='time'>02:06</var> CEST Update - Scheduled maintenance on remove.bg and unscreen.com has started. Expected downtime is ~15 minutes. Sep <var data-var='date'>21</var>, <var data-var='time'>02:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>16</var>, <var data-var='time'>16:32</var> CEST Scheduled - We want to inform you about an upcoming planned maintenance window, which will result in temporary downtime for background removal processing. Maintenance Details: Date & Time: Saturday, September 21, 2024, between 02:00 AM UTC+2 (midnight UTC) and 03:00 AM UTC+2 (1:00am UTC) Expected Downtime: 15 minutes Impact: During this time, the remove.bg and unscreen.com websites, APIs, tools and integrations will not be able to process background removals. Q: What actions should I take? A: No action is required if your systems can tolerate this temporary disruption. Otherwise please ensure that any critical workflows or processes depending on remove.bg or unscreen.com’s background removal are adjusted to accommodate this brief downtime. Q: Why Is This Happening? A: During this maintenance window, we will be upgrading our network to enhance connectivity, reliability, and security. If you have any questions or require assistance in preparing for this update, please don’t hesitate to reach out to our support team. We are happy to help! Thank you for your attention and continued trust in remove.bg. remove.bg Team

Maintenance of remove.bg and unscreen.com on Saturday, September 21st

Feb <var data-var='date'>22</var>, <var data-var='time'>23:26</var> CET Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>22</var>, <var data-var='time'>21:55</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>22</var>, <var data-var='time'>16:27</var> CET Scheduled - We are performing scheduled maintenance on Designify. The maintenance period is expected to last approximately 2 hours. During this time, you will experience intermittent service disruption. We apologize for any inconvenience this may cause and appreciate your patience as we work to improve the application.

Scheduled Maintenance

Feb <var data-var='date'> 2</var>, <var data-var='time'>17:32</var> CET Resolved - After closely monitoring our systems we are confident that they are back in an operational state. The incident was caused by a misconfiguration in our infrastructure, which prevented the services that deliver our API to properly communicate with our edge services. As soon as we identified the issue we rolled out the fix in our infrastructure and restored our services to operational state. We will review our processes and tools to make sure that similar incidents will not happen in the future, as we are committed to provide a fully reliable service to our users. Feb <var data-var='date'> 2</var>, <var data-var='time'>16:42</var> CET Monitoring - We just finished the rollout of the fix. API and Website are now operational again, and we are closely monitoring them. Feb <var data-var='date'> 2</var>, <var data-var='time'>16:01</var> CET Identified - We identified the issue and rolling out a fix. APIs and Website should be back to operational state soon. Feb <var data-var='date'> 2</var>, <var data-var='time'>15:40</var> CET Investigating - We are currently investigating an issue in our Image Processing APIs. Web and API are affected. We will share updates as we have.

Designify Image Processing APIs not operational

Jun <var data-var='date'>22</var>, <var data-var='time'>10:56</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'>22</var>, <var data-var='time'>10:25</var> CEST Monitoring - We registered elevated error rates in Image Processing for both Removebg Website and API. We identified and fixed the issue and Removebg and API are back to operational state. We are closely monitoring our systems.

Elevated Errors in Image Processing

Jun <var data-var='date'>21</var>, <var data-var='time'>09:55</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'>21</var>, <var data-var='time'>09:24</var> CEST Monitoring - Due to an issue with one of our third party providers, our websites are experiencing a higher than normal error rate when being accessed from certain regions. We are working with our provider to resolve the issue.

Issues with reachability from certain regions

Jun <var data-var='date'>20</var>, <var data-var='time'>13:03</var> CEST Resolved - The incident has now been resolved and we are taking steps to avoid similar issues in the future. Jun <var data-var='date'>20</var>, <var data-var='time'>11:27</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>20</var>, <var data-var='time'>11:15</var> CEST Identified - We have identified an issue with designify.com and are working to resolve the situation

designify.com unreachable

Mar <var data-var='date'>28</var>, <var data-var='time'>10:44</var> CEST Resolved - The issue has been resolved and image processing is back to normal. Mar <var data-var='date'>28</var>, <var data-var='time'>10:15</var> CEST Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'>28</var>, <var data-var='time'>10:14</var> CEST Investigating - We are currently investigating an issue which causes images to not be processed

Elevated error rate

Mar <var data-var='date'> 7</var>, <var data-var='time'>11:04</var> CET Resolved - We are now seeing no more 502 responses to requests. Incident is now resolved. Mar <var data-var='date'> 7</var>, <var data-var='time'>09:48</var> CET Monitoring - We are currently investigating an increased amount of 502 responses to requests in our Image Processing API. Mitigation is already put in place and we are monitoring our systems closely.

Increased amount 502 Responses

Mar <var data-var='date'> 7</var>, <var data-var='time'>10:00</var> CET Resolved - We are registering an increased amount of 502 responses to requests in our Image Processing API. We are investigating the issue.

Increasing amount 502 Responses

Feb <var data-var='date'>25</var>, <var data-var='time'>11:58</var> CET Resolved - After closely monitoring for few hours we are now marking the incident as resolved. In the course of next days we are reviewing our infrastructure and policies to make sure that similar incidents will not happen again, as we are committed to delivering high quality, high availability service. We deeply apologize for any inconvenience that this incident may have caused to our users. Feb <var data-var='date'>25</var>, <var data-var='time'>08:14</var> CET Monitoring - We have investigated failing image downloads on the remove.bg website and Android app and have identified the root cause. The issue has been resolved. We are monitoring and will keep an eye on this to ensure the fix was successful.

Image Download Errors

Feb <var data-var='date'>18</var>, <var data-var='time'>18:00</var> CET Resolved - A certificate configuration error might cause some clients with strict SSL validation to not be able to connect

Elevated image processing error rate

Feb <var data-var='date'>17</var>, <var data-var='time'>08:00</var> CET Resolved - Web users are currently seeing an elevated image processing error rate

Jun <var data-var='date'> 8</var>, <var data-var='time'>13:44</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'> 8</var>, <var data-var='time'>13:37</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'> 8</var>, <var data-var='time'>13:28</var> CEST Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'> 8</var>, <var data-var='time'>12:24</var> CEST Update - We are investigating an impact to performance with our CDN and other 3rd party providers Jun <var data-var='date'> 8</var>, <var data-var='time'>12:03</var> CEST Investigating - We are currently investigating this issue.

May <var data-var='date'>12</var>, <var data-var='time'>17:58</var> CEST Resolved - This incident has been resolved. May <var data-var='date'>12</var>, <var data-var='time'>13:34</var> CEST Update - We are continuing to monitor for any further issues. May <var data-var='date'>12</var>, <var data-var='time'>13:15</var> CEST Update - We are continuing to monitor for any further issues. May <var data-var='date'>12</var>, <var data-var='time'>12:46</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>12</var>, <var data-var='time'>12:22</var> CEST Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>12</var>, <var data-var='time'>11:51</var> CEST Update - We are continuing to investigate this issue. May <var data-var='date'>12</var>, <var data-var='time'>11:51</var> CEST Investigating - We're experiencing an elevated level of API errors and are currently looking into the issue.

Apr <var data-var='date'>15</var>, <var data-var='time'>14:57</var> CEST Resolved - Due to a technical error, users of the remove.bg API and website upload have been experiencing elevated processing times and error rates today between 14:30 and 14:55 CEST. The issue has been resolved and all services have returned to their normal state again. Apr <var data-var='date'>15</var>, <var data-var='time'>14:50</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>15</var>, <var data-var='time'>14:38</var> CEST Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>15</var>, <var data-var='time'>14:33</var> CEST Investigating - We're experiencing an elevated level of API errors and are currently looking into the issue.

Elevated API Errors

Apr <var data-var='date'>14</var>, <var data-var='time'>19:24</var> CEST Resolved - Due to a technical error users of the remove.bg API and website upload have been experiencing elevated processing times and error rates today between 18:36 and 19:08 CEST. The issue has been resolved and all services have returned to their normal state again as we continue to monitor the situation. Apr <var data-var='date'>14</var>, <var data-var='time'>19:10</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>14</var>, <var data-var='time'>19:02</var> CEST Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>14</var>, <var data-var='time'>18:52</var> CEST Investigating - We are currently investigating the issue

Jan <var data-var='date'> 5</var>, <var data-var='time'>18:49</var> CET Resolved - This incident has been resolved. Jan <var data-var='date'> 5</var>, <var data-var='time'>16:23</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'> 5</var>, <var data-var='time'>15:54</var> CET Investigating - We are currently investigating this issue.

Dec <var data-var='date'>14</var>, <var data-var='time'>14:05</var> CET Resolved - This incident has been resolved. Dec <var data-var='date'>14</var>, <var data-var='time'>13:38</var> CET Identified - The issue has been identified and a fix is being implemented.

Nov <var data-var='date'> 4</var>, <var data-var='time'>21:34</var> CET Resolved - This incident has been resolved. Nov <var data-var='date'> 4</var>, <var data-var='time'>17:38</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'> 4</var>, <var data-var='time'>15:13</var> CET Investigating - We are currently investigating this issue.

Elevated API error rate

Oct <var data-var='date'>13</var>, <var data-var='time'>18:34</var> CEST Resolved - This incident has been resolved. Oct <var data-var='date'>13</var>, <var data-var='time'>17:20</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'>13</var>, <var data-var='time'>17:00</var> CEST Investigating - We are currently investigating this issue.

Aug <var data-var='date'>31</var>, <var data-var='time'>11:31</var> CEST Resolved - This incident has been resolved. Aug <var data-var='date'>31</var>, <var data-var='time'>11:19</var> CEST Investigating - We are currently investigating this issue.

Image processing delays

Aug <var data-var='date'>26</var>, <var data-var='time'>19:03</var> CEST Resolved - This incident has been resolved. Aug <var data-var='date'>26</var>, <var data-var='time'>16:00</var> CEST Identified - The issue has been identified and a fix is being implemented.

Elevated response times

Jul <var data-var='date'>18</var>, <var data-var='time'>01:22</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'>17</var>, <var data-var='time'>23:50</var> CEST Monitoring - A DNS resolution problem has been confirmed by our upstream infrastructure provider. While their investigation is still ongoing, our monitoring indicates a resolution of the issue. We are monitoring further results. Jul <var data-var='date'>17</var>, <var data-var='time'>23:29</var> CEST Investigating - We are currently investigating DNS connectivity errors related to an upstream infrastructure provider, impacting the availability of our services.

Is Kaleido AI Platform down?

Kaleido AI Platform status is UP

Lastest published events

Elevated errors on background removal

Database systems upgrade

Maintenance of remove.bg and unscreen.com on Saturday, September 21st

Kaleido AI Platform Services, Components and Regions

Recent Kaleido AI Platform events

Elevated errors on background removal

Database systems upgrade

Maintenance of remove.bg and unscreen.com on Saturday, September 21st

Scheduled Maintenance

Designify Image Processing APIs not operational

Elevated Errors in Image Processing