May <var data-var='date'>14</var>, <var data-var='time'>09:42</var> PDT Resolved - Functionality has been restored and the "Respond to dispute" button is working as expected. May <var data-var='date'>14</var>, <var data-var='time'>09:23</var> PDT Monitoring - A fix has been deployed for the issue affecting the "Respond to dispute" button on disputed transactions. We are monitoring to confirm stability. May <var data-var='date'>14</var>, <var data-var='time'>08:48</var> PDT Identified - We are aware of an issue where the "Respond to dispute" button on disputed transactions is not responding when clicked. We will update this status once we have more information.

Unable to respond to disputes

May <var data-var='date'>13</var>, <var data-var='time'>10:21</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>13</var>, <var data-var='time'>08:35</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>13</var>, <var data-var='time'>07:05</var> PDT Investigating - We are currently investigating reports of Heroes being unable to access the support portal through the "Contact support" on the top right menu in Kajabi. Our team is actively working to identify the cause and resolve this as quickly as possible. As a temporary workaround, you can access our help center directly at help.kajabi.com for assistant or contact our support team via email at support@kajabi.com.

Inability to contact support via the profile menu

May <var data-var='date'> 6</var>, <var data-var='time'>13:47</var> PDT Resolved - This incident has been resolved. May <var data-var='date'> 6</var>, <var data-var='time'>13:39</var> PDT Identified - We have identified an issue where users are experiencing errors when attempting to access the Webhooks page via Settings > Integrations & Webhooks > Webhooks. Our engineering team is actively working on a fix and we are moving as quickly as possible to restore full functionality. We will continue to provide updates as we make progress.

Webhooks Settings Page Error

May <var data-var='date'> 4</var>, <var data-var='time'>10:40</var> PDT Resolved - This incident has been resolved. In case you have been seeing the 404 error earlier, please clear your browser's cache to ensure you are loading the latest version of the Help Center. May <var data-var='date'> 4</var>, <var data-var='time'>10:27</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Please clear your browser's cache to ensure you receive the latest updates. Thank you for your patience while we worked to resolve this issue. May <var data-var='date'> 4</var>, <var data-var='time'>10:22</var> PDT Investigating - We are currently investigating why the Help Center is not loading and is displaying a "404 Error". Our team is actively looking into the issue and working as quickly as possible to identify the cause. We will provide an update as soon as more information is available. Thank you for your patience.

Help Center Accessibility Issue

Apr <var data-var='date'>29</var>, <var data-var='time'>14:54</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>29</var>, <var data-var='time'>14:37</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>29</var>, <var data-var='time'>12:51</var> PDT Identified - We are currently investigating reports of text display issues in the Cofounder chat window. Some users may experience difficulty reading chat messages during this time. Our team is actively looking into this and we'll provide updates as we learn more.

Investigating Cofounder Chat Display Issue

Apr <var data-var='date'>23</var>, <var data-var='time'>10:20</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>23</var>, <var data-var='time'>09:39</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>23</var>, <var data-var='time'>09:25</var> PDT Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>23</var>, <var data-var='time'>09:23</var> PDT Investigating - We're currently investigating an issue affecting Community products that is resulting in errors for some Heroes. Our team is actively working to identify the cause and restore normal functionality. We'll update this page as soon as we have more information.

Community Product Errors

Apr <var data-var='date'>16</var>, <var data-var='time'>11:23</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>16</var>, <var data-var='time'>06:50</var> PDT Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>16</var>, <var data-var='time'>06:32</var> PDT Investigating - We are currently investigating reports of issues with media file uploads. Some users may occasionally experience difficulty uploading images, audio, video, and other files. Our team is actively looking into this and working as quickly as possible to resolve it. We will provide updates as more information becomes available.

Media File Uploads - Degraded Performance

Apr <var data-var='date'>15</var>, <var data-var='time'>20:03</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>15</var>, <var data-var='time'>17:03</var> PDT Monitoring - A fix has been deployed. We are actively monitoring the results to ensure full resolution. Apr <var data-var='date'>15</var>, <var data-var='time'>15:23</var> PDT Identified - We have identified the cause of the image upload issue affecting various sections of the platform. Our team is actively working on a fix and will deploy it as quickly as possible. We will continue to provide updates as we make progress.

Image Uploads Not Rendering

Apr <var data-var='date'>14</var>, <var data-var='time'>06:46</var> PDT Resolved - Our vendor has resolved the issue. Both Fin and live chat support are now fully operational. We appreciate your patience during this time. Apr <var data-var='date'>14</var>, <var data-var='time'>06:17</var> PDT Identified - Due to a vendor outage, live chat support may be sporadically unavailable. We will update this page as soon as we have updates to share.

Delays with Fin and chat messages affecting Kajabi live chat support

Apr <var data-var='date'>13</var>, <var data-var='time'>16:52</var> PDT Resolved - This incident has been resolved. Please update to the latest version of the Kajabi mobile app from the Google Play Store. Apr <var data-var='date'>13</var>, <var data-var='time'>13:50</var> PDT Identified - We've identified the cause of the flickering and reloading behavior affecting the Kajabi Mobile App. Our engineering team is working as quickly as possible to deploy a fix. Thank you for your continued patience. Apr <var data-var='date'>13</var>, <var data-var='time'>13:13</var> PDT Investigating - We're aware of an issue affecting the Kajabi Mobile App. It may appear to be flickering and/or unexpectedly reloading when opening the app. Our team is actively investigating and will provide updates as we learn more. We appreciate your patience.

Kajabi Mobile App - Opening & Loading Issues

Apr <var data-var='date'> 8</var>, <var data-var='time'>13:35</var> PDT Resolved - This incident has been resolved. Mar <var data-var='date'>30</var>, <var data-var='time'>12:25</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>30</var>, <var data-var='time'>09:31</var> PDT Investigating - We’re currently experiencing an issue where support emails are not being sent from our system. Our team is actively working to resolve this as quickly as possible. In the meantime, if you need assistance, please reach out to us via live chat for immediate support. We appreciate your patience and will provide updates as soon as possible.

Support Email Disruption - Please Use Live Chat

Mar <var data-var='date'>26</var>, <var data-var='time'>16:47</var> PDT Resolved - This incident has been resolved. Mar <var data-var='date'>26</var>, <var data-var='time'>15:39</var> PDT Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'>26</var>, <var data-var='time'>15:24</var> PDT Investigating - We are currently investigating reports of a "Not Authorized" error affecting new customers attempting to access their Community Groups after purchase/granting an offer.

Community Access for new customers

Mar <var data-var='date'> 5</var>, <var data-var='time'>23:45</var> PST Resolved - This incident has been resolved. Mar <var data-var='date'> 5</var>, <var data-var='time'>22:49</var> PST Monitoring - A fix has been deployed, and we are seeing search results return to normal. We are continuing to monitor the system closely to ensure stability across all accounts. We appreciate your patience while we work to resolve this completely. Mar <var data-var='date'> 5</var>, <var data-var='time'>16:41</var> PST Identified - We have identified the cause of the search discrepancies affecting the Contacts tab. Our team is currently implementing a fix to re-sync search results and restore full functionality. We are working as quickly as possible to get this resolved for you. Mar <var data-var='date'> 5</var>, <var data-var='time'>14:03</var> PST Investigating - We are currently investigating reports of intermittent issues with contact search results. Some users may find that specific contacts are not appearing in search queries. There is no data loss. Our engineering team is looking into the root cause. Please follow this page for updates.

Investigating Issues with Contact Search

Mar <var data-var='date'> 3</var>, <var data-var='time'>06:26</var> PST Resolved - This incident has been resolved. Mar <var data-var='date'> 3</var>, <var data-var='time'>05:20</var> PST Investigating - Due to a vendor outage, live chat and email support may have delays intermittently. We will update this page as soon as we have updates to share.

Delays in conversation affecting support.

Feb <var data-var='date'>26</var>, <var data-var='time'>09:42</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'>26</var>, <var data-var='time'>08:11</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>26</var>, <var data-var='time'>06:52</var> PST Identified - We are currently investigating an issue affecting editing within certain areas of Kajabi. While most users are unaffected, a small subset of Heroes may find they are temporarily unable to save changes or modify existing data in the following areas: Blog Posts Forms & Assessments Contacts Quizzes Our engineering team has identified the root cause and working to restore full editing capabilities as quickly as possible.

Inability to edit in certain areas of Kajabi

Feb <var data-var='date'>25</var>, <var data-var='time'>13:34</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'>25</var>, <var data-var='time'>13:13</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>25</var>, <var data-var='time'>10:31</var> PST Identified - We are currently addressing a delivery delay affecting Heroes with Microsoft email addresses (Outlook, Hotmail, and Live) from receiving transactional emails. This may include emails relating to Mobile Email Confirmations, Form Submissions Created, Payment Failure Notifications, and Offer Purchase emails. Our team is working to ensure all transactional emails are delivered. We'll update this status page when we have more information.

Investigating Email Delivery Issues (Microsoft Providers)

Feb <var data-var='date'>25</var>, <var data-var='time'>10:55</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'>25</var>, <var data-var='time'>10:25</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>25</var>, <var data-var='time'>08:58</var> PST Identified - The issue has been identified and a fix is being implemented. Feb <var data-var='date'>25</var>, <var data-var='time'>08:44</var> PST Investigating - We are currently investigating an issue where some customers are seeing a "Coming Soon" message on lessons that have already been set to Published. We'll update this status page as we get more information.

Customers may see "Coming soon" on Published Lessons

Feb <var data-var='date'>11</var>, <var data-var='time'>11:16</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'>11</var>, <var data-var='time'>10:17</var> PST Monitoring - We have implemented a fix and onboarding to sales tax is now working. We are continuing to monitor for any additional errors. Feb <var data-var='date'>11</var>, <var data-var='time'>09:33</var> PST Identified - We have identified an issue preventing Heroes from onboarding to sales tax. Our team is actively investigating this with our service provider Quaderno and will provide updates as soon as we have them. Thank you for your patience. This issue does NOT impact heroes currently using sales tax.

Issues setting up Quaderno tax integrations

Feb <var data-var='date'>10</var>, <var data-var='time'>11:47</var> PST Resolved - Our DNS provider for email sending pools has restored customer-facing services.  Our shared email pool DNS is now resolving properly. Additionally, Custom Email Domain Sending (CEDS) is unaffected. Feb <var data-var='date'>10</var>, <var data-var='time'>10:52</var> PST Monitoring - Our DNS provider for email sending pools is experiencing Infrastructure Instability.  This can affect delivery times for emails.  We are watching the situation and will update when it is resolved.

Outbound Email Delays

Jan <var data-var='date'>27</var>, <var data-var='time'>10:32</var> PST Resolved - This incident is now resolved. Jan <var data-var='date'>23</var>, <var data-var='time'>10:48</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Contact search may still not reflect recent email event data until the it gets backfilled. There is no data loss. We will continue to keep you updated here. Jan <var data-var='date'>23</var>, <var data-var='time'>10:24</var> PST Identified - The issue has been identified and a fix is being implemented. Jan <var data-var='date'>23</var>, <var data-var='time'>09:29</var> PST Investigating - We’re currently investigating an issue causing delays in processing recent email activity. As a result, Heroes may be unable to filter contacts by recent email events across broadcasts and sequences. We’ll update this status page as more information becomes available.

Delays in Contact Filtering Data for Email Activity

Jan <var data-var='date'>21</var>, <var data-var='time'>15:40</var> PST Resolved - This incident has been resolved. Jan <var data-var='date'>21</var>, <var data-var='time'>14:27</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>21</var>, <var data-var='time'>13:36</var> PST Identified - The issue has been identified and a fix is being implemented. Jan <var data-var='date'>21</var>, <var data-var='time'>13:29</var> PST Investigating - We are currently experiencing an issue where the Communities "View Reply" button within posts is inaccessible. Users may be unable to see some comments during this time. Our engineering team is actively investigating the cause and working to resolve the issue as quickly as possible. We’ll provide updates here as more information becomes available. Thank you for your patience and understanding.

Community "View Reply" Button Unresponsive

Jan <var data-var='date'>17</var>, <var data-var='time'>19:45</var> PST Resolved - This incident has been resolved. Jan <var data-var='date'>17</var>, <var data-var='time'>19:40</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>17</var>, <var data-var='time'>19:22</var> PST Investigating - We are currently seeing issues with admin and checkout loading due to a vendor outage (https://status.openexchangerates.org/ ). We will update this page as new information becomes available. We appreciate your patience and understanding during this time.

Intermittent Checkout and Admin Loading Issues

Jan <var data-var='date'>15</var>, <var data-var='time'>13:22</var> PST Resolved - This incident has been resolved. Jan <var data-var='date'>15</var>, <var data-var='time'>05:31</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>15</var>, <var data-var='time'>04:26</var> PST Investigating - Contact data and search results are currently delayed. There is no data loss—all your information is safe. Newly created or updated contacts may take a little time to appear in your contact list. We are currently investigating and will update this status when we have more information.

Delay in Contact data and search results on the Contact Screen

Jan <var data-var='date'>14</var>, <var data-var='time'>15:50</var> PST Resolved - This incident has been resolved. Jan <var data-var='date'>14</var>, <var data-var='time'>15:30</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>14</var>, <var data-var='time'>15:20</var> PST Identified - The issue has been identified and a fix is being implemented. Jan <var data-var='date'>14</var>, <var data-var='time'>15:08</var> PST Investigating - Contact data and search results are currently delayed. There is no data loss—all your information is safe. Newly created or updated contacts may take a little time to appear in your contact list. We are currently investigating and will update this status when we have more information.

Jan <var data-var='date'>14</var>, <var data-var='time'>12:29</var> PST Resolved - This incident has been resolved. Jan <var data-var='date'>14</var>, <var data-var='time'>11:10</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>14</var>, <var data-var='time'>09:54</var> PST Investigating - We are currently investigating this issue.

Is Kajabi down?

Kajabi status is UP

Lastest published events

Unable to respond to disputes

Inability to contact support via the profile menu

Webhooks Settings Page Error

Kajabi Services, Components and Regions

Recent Kajabi events

Unable to respond to disputes

Inability to contact support via the profile menu

Webhooks Settings Page Error

Help Center Accessibility Issue

Investigating Cofounder Chat Display Issue

Community Product Errors

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Is Kajabi down?

Kajabi status is UP

Lastest published events

Unable to respond to disputes

Inability to contact support via the profile menu

Webhooks Settings Page Error

Kajabi Services, Components and Regions

Recent Kajabi events

Unable to respond to disputes

Inability to contact support via the profile menu

Webhooks Settings Page Error

Help Center Accessibility Issue

Investigating Cofounder Chat Display Issue

Community Product Errors

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!