Apr <var data-var='date'> 8</var>, <var data-var='time'>13:35</var> PDT Resolved - This incident has been resolved.Mar <var data-var='date'>30</var>, <var data-var='time'>12:25</var> PDT Monitoring - A fix has been implemented and we are monitoring the results.Mar <var data-var='date'>30</var>, <var data-var='time'>09:31</var> PDT Investigating - We’re currently experiencing an issue where support emails are not being sent from our system. Our team is actively working to resolve this as quickly as possible. In the meantime, if you need assistance, please reach out to us via live chat for immediate support. We appreciate your patience and will provide updates as soon as possible.

Support Email Disruption - Please Use Live Chat

Mar <var data-var='date'>26</var>, <var data-var='time'>16:47</var> PDT Resolved - This incident has been resolved.Mar <var data-var='date'>26</var>, <var data-var='time'>15:39</var> PDT Identified - The issue has been identified and a fix is being implemented.Mar <var data-var='date'>26</var>, <var data-var='time'>15:24</var> PDT Investigating - We are currently investigating reports of a "Not Authorized" error affecting new customers attempting to access their Community Groups after purchase/granting an offer.

Community Access for new customers

Mar <var data-var='date'> 5</var>, <var data-var='time'>23:45</var> PST Resolved - This incident has been resolved.Mar <var data-var='date'> 5</var>, <var data-var='time'>22:49</var> PST Monitoring - A fix has been deployed, and we are seeing search results return to normal. We are continuing to monitor the system closely to ensure stability across all accounts. We appreciate your patience while we work to resolve this completely.Mar <var data-var='date'> 5</var>, <var data-var='time'>16:41</var> PST Identified - We have identified the cause of the search discrepancies affecting the Contacts tab. Our team is currently implementing a fix to re-sync search results and restore full functionality. We are working as quickly as possible to get this resolved for you.Mar <var data-var='date'> 5</var>, <var data-var='time'>14:03</var> PST Investigating - We are currently investigating reports of intermittent issues with contact search results. Some users may find that specific contacts are not appearing in search queries. There is no data loss. Our engineering team is looking into the root cause. Please follow this page for updates.

Investigating Issues with Contact Search

Mar <var data-var='date'> 3</var>, <var data-var='time'>06:26</var> PST Resolved - This incident has been resolved.Mar <var data-var='date'> 3</var>, <var data-var='time'>05:20</var> PST Investigating - Due to a vendor outage, live chat and email support may have delays intermittently. We will update this page as soon as we have updates to share.

Delays in conversation affecting support.

Feb <var data-var='date'>26</var>, <var data-var='time'>09:42</var> PST Resolved - This incident has been resolved.Feb <var data-var='date'>26</var>, <var data-var='time'>08:11</var> PST Monitoring - A fix has been implemented and we are monitoring the results.Feb <var data-var='date'>26</var>, <var data-var='time'>06:52</var> PST Identified - We are currently investigating an issue affecting editing within certain areas of Kajabi. While most users are unaffected, a small subset of Heroes may find they are temporarily unable to save changes or modify existing data in the following areas: Blog Posts Forms & Assessments Contacts Quizzes Our engineering team has identified the root cause and working to restore full editing capabilities as quickly as possible.

Inability to edit in certain areas of Kajabi

Feb <var data-var='date'>25</var>, <var data-var='time'>13:34</var> PST Resolved - This incident has been resolved.Feb <var data-var='date'>25</var>, <var data-var='time'>13:13</var> PST Monitoring - A fix has been implemented and we are monitoring the results.Feb <var data-var='date'>25</var>, <var data-var='time'>10:31</var> PST Identified - We are currently addressing a delivery delay affecting Heroes with Microsoft email addresses (Outlook, Hotmail, and Live) from receiving transactional emails. This may include emails relating to Mobile Email Confirmations, Form Submissions Created, Payment Failure Notifications, and Offer Purchase emails. Our team is working to ensure all transactional emails are delivered. We'll update this status page when we have more information.

Investigating Email Delivery Issues (Microsoft Providers)

Feb <var data-var='date'>25</var>, <var data-var='time'>10:55</var> PST Resolved - This incident has been resolved.Feb <var data-var='date'>25</var>, <var data-var='time'>10:25</var> PST Monitoring - A fix has been implemented and we are monitoring the results.Feb <var data-var='date'>25</var>, <var data-var='time'>08:58</var> PST Identified - The issue has been identified and a fix is being implemented.Feb <var data-var='date'>25</var>, <var data-var='time'>08:44</var> PST Investigating - We are currently investigating an issue where some customers are seeing a "Coming Soon" message on lessons that have already been set to Published. We'll update this status page as we get more information.

Customers may see "Coming soon" on Published Lessons

Feb <var data-var='date'>11</var>, <var data-var='time'>11:16</var> PST Resolved - This incident has been resolved.Feb <var data-var='date'>11</var>, <var data-var='time'>10:17</var> PST Monitoring - We have implemented a fix and onboarding to sales tax is now working. We are continuing to monitor for any additional errors.Feb <var data-var='date'>11</var>, <var data-var='time'>09:33</var> PST Identified - We have identified an issue preventing Heroes from onboarding to sales tax. Our team is actively investigating this with our service provider Quaderno and will provide updates as soon as we have them. Thank you for your patience. This issue does NOT impact heroes currently using sales tax.

Issues setting up Quaderno tax integrations

Feb <var data-var='date'>10</var>, <var data-var='time'>11:47</var> PST Resolved - Our DNS provider for email sending pools has restored customer-facing services.  Our shared email pool DNS is now resolving properly. Additionally, Custom Email Domain Sending (CEDS) is unaffected.Feb <var data-var='date'>10</var>, <var data-var='time'>10:52</var> PST Monitoring - Our DNS provider for email sending pools is experiencing Infrastructure Instability.  This can affect delivery times for emails.  We are watching the situation and will update when it is resolved.

Outbound Email Delays

Jan <var data-var='date'>27</var>, <var data-var='time'>10:32</var> PST Resolved - This incident is now resolved.Jan <var data-var='date'>23</var>, <var data-var='time'>10:48</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Contact search may still not reflect recent email event data until the it gets backfilled. There is no data loss. We will continue to keep you updated here.Jan <var data-var='date'>23</var>, <var data-var='time'>10:24</var> PST Identified - The issue has been identified and a fix is being implemented.Jan <var data-var='date'>23</var>, <var data-var='time'>09:29</var> PST Investigating - We’re currently investigating an issue causing delays in processing recent email activity. As a result, Heroes may be unable to filter contacts by recent email events across broadcasts and sequences. We’ll update this status page as more information becomes available.

Delays in Contact Filtering Data for Email Activity

Jan <var data-var='date'>21</var>, <var data-var='time'>15:40</var> PST Resolved - This incident has been resolved.Jan <var data-var='date'>21</var>, <var data-var='time'>14:27</var> PST Monitoring - A fix has been implemented and we are monitoring the results.Jan <var data-var='date'>21</var>, <var data-var='time'>13:36</var> PST Identified - The issue has been identified and a fix is being implemented.Jan <var data-var='date'>21</var>, <var data-var='time'>13:29</var> PST Investigating - We are currently experiencing an issue where the Communities "View Reply" button within posts is inaccessible. Users may be unable to see some comments during this time. Our engineering team is actively investigating the cause and working to resolve the issue as quickly as possible. We’ll provide updates here as more information becomes available. Thank you for your patience and understanding.

Community "View Reply" Button Unresponsive

Jan <var data-var='date'>17</var>, <var data-var='time'>19:45</var> PST Resolved - This incident has been resolved.Jan <var data-var='date'>17</var>, <var data-var='time'>19:40</var> PST Monitoring - A fix has been implemented and we are monitoring the results.Jan <var data-var='date'>17</var>, <var data-var='time'>19:22</var> PST Investigating - We are currently seeing issues with admin and checkout loading due to a vendor outage (https://status.openexchangerates.org/ ). We will update this page as new information becomes available. We appreciate your patience and understanding during this time.

Intermittent Checkout and Admin Loading Issues

Jan <var data-var='date'>15</var>, <var data-var='time'>13:22</var> PST Resolved - This incident has been resolved.Jan <var data-var='date'>15</var>, <var data-var='time'>05:31</var> PST Monitoring - A fix has been implemented and we are monitoring the results.Jan <var data-var='date'>15</var>, <var data-var='time'>04:26</var> PST Investigating - Contact data and search results are currently delayed. There is no data loss—all your information is safe. Newly created or updated contacts may take a little time to appear in your contact list. We are currently investigating and will update this status when we have more information.

Delay in Contact data and search results on the Contact Screen

Jan <var data-var='date'>14</var>, <var data-var='time'>15:50</var> PST Resolved - This incident has been resolved.Jan <var data-var='date'>14</var>, <var data-var='time'>15:30</var> PST Monitoring - A fix has been implemented and we are monitoring the results.Jan <var data-var='date'>14</var>, <var data-var='time'>15:20</var> PST Identified - The issue has been identified and a fix is being implemented.Jan <var data-var='date'>14</var>, <var data-var='time'>15:08</var> PST Investigating - Contact data and search results are currently delayed. There is no data loss—all your information is safe. Newly created or updated contacts may take a little time to appear in your contact list. We are currently investigating and will update this status when we have more information.

Jan <var data-var='date'>14</var>, <var data-var='time'>12:29</var> PST Resolved - This incident has been resolved.Jan <var data-var='date'>14</var>, <var data-var='time'>11:10</var> PST Monitoring - A fix has been implemented and we are monitoring the results.Jan <var data-var='date'>14</var>, <var data-var='time'>09:54</var> PST Investigating - We are currently investigating this issue.

Intermittent errors when accessing the Community Product

Jan <var data-var='date'>11</var>, <var data-var='time'>01:13</var> PST Resolved - This incident has been resolved.Jan <var data-var='date'>11</var>, <var data-var='time'>01:07</var> PST Monitoring - A fix has been implemented and we are monitoring the results.Jan <var data-var='date'>11</var>, <var data-var='time'>00:34</var> PST Investigating - We are currently investigating Communities intermittently failing to load or loading slowly. We will update you as soon as we have more information. We appreciate your patience and understanding during this time.

Communities Not Loading or Loading Slowly

Jan <var data-var='date'> 9</var>, <var data-var='time'>13:54</var> PST Resolved - This incident has been resolved.Jan <var data-var='date'> 9</var>, <var data-var='time'>12:56</var> PST Monitoring - Our vendor has implemented a fix and we are actively monitoring the situation.Jan <var data-var='date'> 9</var>, <var data-var='time'>11:55</var> PST Investigating - Due to a vendor outage, live chat and email support may be currently unavailable. We will update this page as soon as we have updates to share.

Support Unavailability

Jan <var data-var='date'> 8</var>, <var data-var='time'>16:01</var> PST Completed - The scheduled maintenance has been completed.Jan <var data-var='date'> 8</var>, <var data-var='time'>12:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'> 7</var>, <var data-var='time'>05:50</var> PST Scheduled - To ensure the continued stability of our platforms, we have scheduled system maintenance for Thursday, January 8th, at 12:00 PM Pacific Time. What to expect: Most users will not be affected. For a very small number of members, there may be brief, temporary errors when accessing or using our mobile apps (Kajabi App, Kajabi Branded Apps, and Kajabi Creator Apps). Our team will closely monitor the process and will provide confirmation as soon as maintenance is complete.

Scheduled Maintenance

Jan <var data-var='date'> 5</var>, <var data-var='time'>07:16</var> PST Resolved - This incident has been resolved.Jan <var data-var='date'> 5</var>, <var data-var='time'>06:28</var> PST Monitoring - We’re aware of intermittent issues reaching out to our support team due to a vendor issue. We will continue to monitor updates as they become available.Jan <var data-var='date'> 5</var>, <var data-var='time'>06:22</var> PST Investigating - Due to a vendor outage, live chat and email support may be currently unavailable. We will update this page as soon as we have updates to share.

Support Unavailable

Dec <var data-var='date'>16</var>, <var data-var='time'>15:59</var> PST Resolved - This incident has been resolved. If you are still experiencing issues, please make sure to update to the newest version of the app.Dec <var data-var='date'>15</var>, <var data-var='time'>17:33</var> PST Identified - The root cause of this issue has been identified and our engineers are pushing out a new Android release, 4.3.2, that will resolve this issue. We'll update you as soon as we have more information.Dec <var data-var='date'>15</var>, <var data-var='time'>16:57</var> PST Investigating - New users with an Android device gets logged out immediately after signing up via BMA. Affected users can still log back in. Our engineers are actively investigating this issue and we will have more updates for you as soon as we can.

New sign ups via BMA logs user out affecting Android devices only

Dec <var data-var='date'>15</var>, <var data-var='time'>16:50</var> PST Resolved - Maintenance has been completed. Member sign up via BMA have been re-enabled. Thank you for your patience and understanding. We have identified a separate issue for Android devices where members will need to log in again after signing up. We will post a new status page for this issue and we will provide updates there.Dec <var data-var='date'>15</var>, <var data-var='time'>16:14</var> PST Update - Our engineers are actively running tests for this maintenance. There should be no additional impact besides member sign up for BMA still being unavailable. We will have another update for you shortly. We appreciate your patience and understanding.Dec <var data-var='date'>11</var>, <var data-var='time'>17:19</var> PST Monitoring - Member sign up for BMA is down for maintenance. We will provide an update once it becomes available again.

Maintenance for BMA member sign up

Dec <var data-var='date'> 6</var>, <var data-var='time'>02:31</var> PST Resolved - This incident has been resolved.Dec <var data-var='date'> 5</var>, <var data-var='time'>19:01</var> PST Update - Contact data and search results are currently delayed. There is no data loss—all your information is safe. Newly created or updated contacts may take a little time to appear in your contact list. The underlying issue has been fixed, and the remaining data will finish updating over the next few hours.Dec <var data-var='date'> 5</var>, <var data-var='time'>18:09</var> PST Identified - The issue has been identified and a fix is being implemented.Dec <var data-var='date'> 5</var>, <var data-var='time'>16:36</var> PST Investigating - We are aware of an issue where some contacts are not being displayed in the contacts list. We are actively investigating the issue, and we will provide updates to this page as soon as possible.

Issue displaying contacts in the contacts list

Dec <var data-var='date'> 5</var>, <var data-var='time'>01:22</var> PST Resolved - This incident has been resolved.Dec <var data-var='date'> 5</var>, <var data-var='time'>01:16</var> PST Monitoring - A fix has been implemented by Cloudflare. We are continuing to monitor for errors to ensure all services are back to normal.Dec <var data-var='date'> 5</var>, <var data-var='time'>01:01</var> PST Investigating - We are aware of a Cloudflare incident that is causing Heroes and your members to experience an unexpected 500 error when visiting your page. Cloudflare is investigating this issue, and we will provide updates to this page as soon as possible.

Cloudflare Service Issues affecting access to Hero sites and Admin account with unexpected 500 errors

Dec <var data-var='date'> 1</var>, <var data-var='time'>15:49</var> PST Resolved - We observed errors with the file upload service between 3:23PM to 3:34PM PST that was caused by a temporary de-sync issue. This issue has since been resolved, and you should no longer have any issues trying to upload your files. Thank you for your patience and understanding.

File upload errors

Nov <var data-var='date'>20</var>, <var data-var='time'>13:43</var> PST Resolved - This incident has been resolved.Nov <var data-var='date'>20</var>, <var data-var='time'>12:57</var> PST Investigating - We are currently experiencing an issue affecting Premium Widgets. New widgets cannot be added at this time due to a vendor-related problem. Our team is actively monitoring the situation and will provide updates as soon as they are available.

Is Kajabi down?

Kajabi status is UP

Lastest published events

Support Email Disruption - Please Use Live Chat

Community Access for new customers

Investigating Issues with Contact Search

Kajabi Services, Components and Regions

Recent Kajabi events

Support Email Disruption - Please Use Live Chat

Community Access for new customers

Investigating Issues with Contact Search

Delays in conversation affecting support.

Inability to edit in certain areas of Kajabi

Investigating Email Delivery Issues (Microsoft Providers)

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Is Kajabi down?

Kajabi status is UP

Lastest published events

Support Email Disruption - Please Use Live Chat

Community Access for new customers

Investigating Issues with Contact Search

Kajabi Services, Components and Regions

Recent Kajabi events

Support Email Disruption - Please Use Live Chat

Community Access for new customers

Investigating Issues with Contact Search

Delays in conversation affecting support.

Inability to edit in certain areas of Kajabi

Investigating Email Delivery Issues (Microsoft Providers)

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!