Jun <var data-var='date'>30</var>, <var data-var='time'>06:37</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>30</var>, <var data-var='time'>04:38</var> PDT Monitoring - A fix has been implemented, and we are seeing the platform recover. Users are once again able to access Kajabi, and services are returning to normal. We will continue to closely monitor to ensure stability and will provide additional updates if necessary. Jun <var data-var='date'>30</var>, <var data-var='time'>04:29</var> PDT Update - We're continuing to investigate reports of slow page loads and issues accessing Kajabi. Our engineering team is actively working to identify the root cause and restore normal performance as quickly as possible. We'll continue to provide updates as more information becomes available. Jun <var data-var='date'>30</var>, <var data-var='time'>02:49</var> PDT Investigating - We’re currently investigating reports of slow page loads and intermittent issues accessing Kajabi. Our engineering team is actively investigating and will provide updates as more information becomes available.

Slow page loads and issues accessing Kajabi

Jun <var data-var='date'>26</var>, <var data-var='time'>12:41</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>26</var>, <var data-var='time'>11:50</var> PDT Monitoring - A fix has been implemented. We're monitoring the situation closely to ensure everything is working as expected. Jun <var data-var='date'>26</var>, <var data-var='time'>11:28</var> PDT Update - We are continuing to work on a fix for this issue. We've identified that this also affects Coaching live room sessions. We'll continue to provide updates as soon as we have more information. Jun <var data-var='date'>26</var>, <var data-var='time'>10:50</var> PDT Identified - We've identified the root cause of the text field issue in email campaigns. Our engineering team is actively working on a fix and will deploy it as soon as it's ready. Thank you for your patience. Jun <var data-var='date'>26</var>, <var data-var='time'>10:41</var> PDT Investigating - We've identified an issue affecting the text field in email campaigns. Our engineering team is investigating the root cause and working to resolve this as quickly as possible. We'll provide updates as soon as we have more information.

Text Field Missing in Email Campaigns

Jun <var data-var='date'>24</var>, <var data-var='time'>14:21</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>24</var>, <var data-var='time'>14:09</var> PDT Monitoring - A fix has been implemented and we are seeing the platform recover. We will continue to monitor the situation. Jun <var data-var='date'>24</var>, <var data-var='time'>14:04</var> PDT Update - The Kajabi platform may currently be unavailable for some Heroes. Our engineering team is actively investigating the cause and working to restore service as quickly as possible. Jun <var data-var='date'>24</var>, <var data-var='time'>14:00</var> PDT Investigating - The Kajabi platform is currently unavailable. Our engineering team is actively investigating the cause and working to restore service as quickly as possible.

Kajabi Platform Outage

Jun <var data-var='date'>17</var>, <var data-var='time'>15:59</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>17</var>, <var data-var='time'>15:35</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>17</var>, <var data-var='time'>12:16</var> PDT Investigating - Some Heroes and members are currently unable to access their Kajabi Communities and/or are experiencing other issues within the Community. Our engineering team is actively investigating. We will provide updates as soon as more information is available.

Communities Experiencing Issues

Jun <var data-var='date'>12</var>, <var data-var='time'>09:26</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>12</var>, <var data-var='time'>08:56</var> PDT Update - We have identified the root cause and pushed out a fix. Your Community DMs should now be loading up properly. We'll continue to monitor the situation for any changes. Jun <var data-var='date'>12</var>, <var data-var='time'>08:54</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>12</var>, <var data-var='time'>08:13</var> PDT Investigating - We're currently investigating an issue affecting Community Direct Messages (DMs) on both the web and the Kajabi Mobile App (KMA), where users may be unable to load previous messages or new messages may not appear. Our engineering team is actively looking into the issue. We'll share more updates as soon as we've identified the root cause. We highly appreciate your patience at this time.

Community DMs Not Working (Web and App)

Jun <var data-var='date'> 6</var>, <var data-var='time'>18:32</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'> 3</var>, <var data-var='time'>09:11</var> PDT Update - We have identified the cause of the issue affecting mykajabi.com subdomains for users in Turkey. We will continue to provide updates as we make progress. Jun <var data-var='date'> 3</var>, <var data-var='time'>09:11</var> PDT Identified - We are currently investigating reports that mykajabi.com subdomains are inaccessible for users located in Turkey. This may also impact Users making changing to their content.

mykajabi.com Unavailable in Turkey

Jun <var data-var='date'> 2</var>, <var data-var='time'>15:39</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'> 2</var>, <var data-var='time'>13:52</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'> 2</var>, <var data-var='time'>12:20</var> PDT Update - We are continuing to investigate this issue and will continue to provide further updates as they become available. We appreciate your patience. Jun <var data-var='date'> 2</var>, <var data-var='time'>10:13</var> PDT Investigating - We are currently investigating reports of participants being unexpectedly disconnected from Live Rooms sessions. Our team is actively looking into the issue and will provide updates as they become available. We apologize for the disruption.

Live rooms disconnecting unexpectedly

May <var data-var='date'>30</var>, <var data-var='time'>20:30</var> PDT Resolved - The maintenance has completed successfully. May <var data-var='date'>30</var>, <var data-var='time'>19:45</var> PDT Monitoring - One of our vendors is undergoing scheduled maintenance from 7:30 PM – 8:30 PM PST. During this window, video and audio uploads may be delayed or appear stuck. We'll continue to provide updates here as they come.

Vendor Scheduled Maintenance Alert

May <var data-var='date'>29</var>, <var data-var='time'>14:32</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>29</var>, <var data-var='time'>13:14</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>29</var>, <var data-var='time'>10:03</var> PDT Investigating - We are currently investigating reports of errors affecting community access. Some users may be unable to load or interact with community content. Our team has been alerted and is actively looking into the issue.

Community App Accessibility

May <var data-var='date'>28</var>, <var data-var='time'>08:07</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>27</var>, <var data-var='time'>09:32</var> PDT Identified - We've identified the cause as an ongoing incident with OpenAI, which CoFounder relies on. CoFounder response times will remain delayed until OpenAI resolves the upstream issue. You can monitor OpenAI's status directly at https://status.openai.com. We'll continue to provide updates here as we learn more. May <var data-var='date'>27</var>, <var data-var='time'>08:29</var> PDT Investigating - We are currently investigating reports of slower than expected response times with CoFounder. Our team is actively looking into the cause and working to restore normal performance as quickly as possible. We'll provide updates as we learn more.

CoFounder Response Delays

May <var data-var='date'>14</var>, <var data-var='time'>09:42</var> PDT Resolved - Functionality has been restored and the "Respond to dispute" button is working as expected. May <var data-var='date'>14</var>, <var data-var='time'>09:23</var> PDT Monitoring - A fix has been deployed for the issue affecting the "Respond to dispute" button on disputed transactions. We are monitoring to confirm stability. May <var data-var='date'>14</var>, <var data-var='time'>08:48</var> PDT Identified - We are aware of an issue where the "Respond to dispute" button on disputed transactions is not responding when clicked. We will update this status once we have more information.

Unable to respond to disputes

May <var data-var='date'>13</var>, <var data-var='time'>10:21</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>13</var>, <var data-var='time'>08:35</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>13</var>, <var data-var='time'>07:05</var> PDT Investigating - We are currently investigating reports of Heroes being unable to access the support portal through the "Contact support" on the top right menu in Kajabi. Our team is actively working to identify the cause and resolve this as quickly as possible. As a temporary workaround, you can access our help center directly at help.kajabi.com for assistant or contact our support team via email at support@kajabi.com.

Inability to contact support via the profile menu

May <var data-var='date'> 6</var>, <var data-var='time'>13:47</var> PDT Resolved - This incident has been resolved. May <var data-var='date'> 6</var>, <var data-var='time'>13:39</var> PDT Identified - We have identified an issue where users are experiencing errors when attempting to access the Webhooks page via Settings > Integrations & Webhooks > Webhooks. Our engineering team is actively working on a fix and we are moving as quickly as possible to restore full functionality. We will continue to provide updates as we make progress.

Webhooks Settings Page Error

May <var data-var='date'> 4</var>, <var data-var='time'>10:40</var> PDT Resolved - This incident has been resolved. In case you have been seeing the 404 error earlier, please clear your browser's cache to ensure you are loading the latest version of the Help Center. May <var data-var='date'> 4</var>, <var data-var='time'>10:27</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Please clear your browser's cache to ensure you receive the latest updates. Thank you for your patience while we worked to resolve this issue. May <var data-var='date'> 4</var>, <var data-var='time'>10:22</var> PDT Investigating - We are currently investigating why the Help Center is not loading and is displaying a "404 Error". Our team is actively looking into the issue and working as quickly as possible to identify the cause. We will provide an update as soon as more information is available. Thank you for your patience.

Help Center Accessibility Issue

Apr <var data-var='date'>29</var>, <var data-var='time'>14:54</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>29</var>, <var data-var='time'>14:37</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>29</var>, <var data-var='time'>12:51</var> PDT Identified - We are currently investigating reports of text display issues in the Cofounder chat window. Some users may experience difficulty reading chat messages during this time. Our team is actively looking into this and we'll provide updates as we learn more.

Investigating Cofounder Chat Display Issue

Apr <var data-var='date'>23</var>, <var data-var='time'>10:20</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>23</var>, <var data-var='time'>09:39</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>23</var>, <var data-var='time'>09:25</var> PDT Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>23</var>, <var data-var='time'>09:23</var> PDT Investigating - We're currently investigating an issue affecting Community products that is resulting in errors for some Heroes. Our team is actively working to identify the cause and restore normal functionality. We'll update this page as soon as we have more information.

Community Product Errors

Apr <var data-var='date'>16</var>, <var data-var='time'>11:23</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>16</var>, <var data-var='time'>06:50</var> PDT Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>16</var>, <var data-var='time'>06:32</var> PDT Investigating - We are currently investigating reports of issues with media file uploads. Some users may occasionally experience difficulty uploading images, audio, video, and other files. Our team is actively looking into this and working as quickly as possible to resolve it. We will provide updates as more information becomes available.

Media File Uploads - Degraded Performance

Apr <var data-var='date'>15</var>, <var data-var='time'>20:03</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>15</var>, <var data-var='time'>17:03</var> PDT Monitoring - A fix has been deployed. We are actively monitoring the results to ensure full resolution. Apr <var data-var='date'>15</var>, <var data-var='time'>15:23</var> PDT Identified - We have identified the cause of the image upload issue affecting various sections of the platform. Our team is actively working on a fix and will deploy it as quickly as possible. We will continue to provide updates as we make progress.

Image Uploads Not Rendering

Apr <var data-var='date'>14</var>, <var data-var='time'>06:46</var> PDT Resolved - Our vendor has resolved the issue. Both Fin and live chat support are now fully operational. We appreciate your patience during this time. Apr <var data-var='date'>14</var>, <var data-var='time'>06:17</var> PDT Identified - Due to a vendor outage, live chat support may be sporadically unavailable. We will update this page as soon as we have updates to share.

Delays with Fin and chat messages affecting Kajabi live chat support

Apr <var data-var='date'>13</var>, <var data-var='time'>16:52</var> PDT Resolved - This incident has been resolved. Please update to the latest version of the Kajabi mobile app from the Google Play Store. Apr <var data-var='date'>13</var>, <var data-var='time'>13:50</var> PDT Identified - We've identified the cause of the flickering and reloading behavior affecting the Kajabi Mobile App. Our engineering team is working as quickly as possible to deploy a fix. Thank you for your continued patience. Apr <var data-var='date'>13</var>, <var data-var='time'>13:13</var> PDT Investigating - We're aware of an issue affecting the Kajabi Mobile App. It may appear to be flickering and/or unexpectedly reloading when opening the app. Our team is actively investigating and will provide updates as we learn more. We appreciate your patience.

Kajabi Mobile App - Opening & Loading Issues

Apr <var data-var='date'> 8</var>, <var data-var='time'>13:35</var> PDT Resolved - This incident has been resolved. Mar <var data-var='date'>30</var>, <var data-var='time'>12:25</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>30</var>, <var data-var='time'>09:31</var> PDT Investigating - We’re currently experiencing an issue where support emails are not being sent from our system. Our team is actively working to resolve this as quickly as possible. In the meantime, if you need assistance, please reach out to us via live chat for immediate support. We appreciate your patience and will provide updates as soon as possible.

Support Email Disruption - Please Use Live Chat

Mar <var data-var='date'>26</var>, <var data-var='time'>16:47</var> PDT Resolved - This incident has been resolved. Mar <var data-var='date'>26</var>, <var data-var='time'>15:39</var> PDT Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'>26</var>, <var data-var='time'>15:24</var> PDT Investigating - We are currently investigating reports of a "Not Authorized" error affecting new customers attempting to access their Community Groups after purchase/granting an offer.

Community Access for new customers

Mar <var data-var='date'> 5</var>, <var data-var='time'>23:45</var> PST Resolved - This incident has been resolved. Mar <var data-var='date'> 5</var>, <var data-var='time'>22:49</var> PST Monitoring - A fix has been deployed, and we are seeing search results return to normal. We are continuing to monitor the system closely to ensure stability across all accounts. We appreciate your patience while we work to resolve this completely. Mar <var data-var='date'> 5</var>, <var data-var='time'>16:41</var> PST Identified - We have identified the cause of the search discrepancies affecting the Contacts tab. Our team is currently implementing a fix to re-sync search results and restore full functionality. We are working as quickly as possible to get this resolved for you. Mar <var data-var='date'> 5</var>, <var data-var='time'>14:03</var> PST Investigating - We are currently investigating reports of intermittent issues with contact search results. Some users may find that specific contacts are not appearing in search queries. There is no data loss. Our engineering team is looking into the root cause. Please follow this page for updates.

Investigating Issues with Contact Search

Mar <var data-var='date'> 3</var>, <var data-var='time'>06:26</var> PST Resolved - This incident has been resolved. Mar <var data-var='date'> 3</var>, <var data-var='time'>05:20</var> PST Investigating - Due to a vendor outage, live chat and email support may have delays intermittently. We will update this page as soon as we have updates to share.

Delays in conversation affecting support.

Feb <var data-var='date'>26</var>, <var data-var='time'>09:42</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'>26</var>, <var data-var='time'>08:11</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>26</var>, <var data-var='time'>06:52</var> PST Identified - We are currently investigating an issue affecting editing within certain areas of Kajabi. While most users are unaffected, a small subset of Heroes may find they are temporarily unable to save changes or modify existing data in the following areas: Blog Posts Forms & Assessments Contacts Quizzes Our engineering team has identified the root cause and working to restore full editing capabilities as quickly as possible.

Is Kajabi down?

Kajabi status is UP

Lastest published events

Slow page loads and issues accessing Kajabi

Text Field Missing in Email Campaigns

Kajabi Platform Outage

Kajabi Services, Components and Regions

Recent Kajabi events

Slow page loads and issues accessing Kajabi

Text Field Missing in Email Campaigns

Kajabi Platform Outage

Communities Experiencing Issues

Community DMs Not Working (Web and App)

mykajabi.com Unavailable in Turkey

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Is Kajabi down?

Kajabi status is UP

Lastest published events

Slow page loads and issues accessing Kajabi

Text Field Missing in Email Campaigns

Kajabi Platform Outage

Kajabi Services, Components and Regions

Recent Kajabi events

Slow page loads and issues accessing Kajabi

Text Field Missing in Email Campaigns

Kajabi Platform Outage

Communities Experiencing Issues

Community DMs Not Working (Web and App)

mykajabi.com Unavailable in Turkey

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!