Aug <var data-var='date'>17</var>, <var data-var='time'>13:04</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'>17</var>, <var data-var='time'>11:02</var> PDT Monitoring - We received reports of errors when saving changes across multiple areas of Kajabi. A fix has been deployed for the errors affecting saving across multiple areas of Kajabi, and saving should now be working as expected. Our team is actively monitoring to confirm full resolution. Heroes who continue to experience issues should try refreshing their browser, and can contact our support team if the problem persists.

Some heroes unable to save content in Kajabi

Aug <var data-var='date'>14</var>, <var data-var='time'>13:41</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'>14</var>, <var data-var='time'>12:30</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>14</var>, <var data-var='time'>10:21</var> PDT Identified - Heroes may see previous values after saving changes in Course content. Updates are being processed and applied normally, but may not immediately display. You can refresh the page to see the updated content in the meantime. Our engineering team is investigating and we will share another update as we have more information.

Previous values appearing when changes are made in Course Content

Aug <var data-var='date'> 6</var>, <var data-var='time'>10:10</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'> 6</var>, <var data-var='time'>09:04</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'> 6</var>, <var data-var='time'>08:09</var> PDT Investigating - We're investigating an issue affecting countdown timer blocks in email campaigns. Affected users may see errors when editing, previewing, or sending emails that contain a countdown block. Our team is actively looking into this with a vendor and we will post an update as soon as we have more information.

Countdown Timers in Email Blocks causing errors in Email Campaigns

Aug <var data-var='date'> 4</var>, <var data-var='time'>10:46</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'> 4</var>, <var data-var='time'>09:38</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'> 4</var>, <var data-var='time'>09:29</var> PDT Identified - We have identified the cause of the error occurring when accessing the Communities product. Our engineering team is implementing a fix and working as quickly as possible to restore normal functionality. We will share another update once the fix has been deployed.

"Something went wrong" when accessing the Community Product

Aug <var data-var='date'> 3</var>, <var data-var='time'>10:09</var> PDT Resolved - Our vendor has implemented a fix and this is now resolved. Aug <var data-var='date'> 3</var>, <var data-var='time'>07:24</var> PDT Identified - We've noticed some issues affecting our support interactions. There may be a delay in response from our agents. Our chat vendor is investigating and looking to resolve the matter. We'll provide an update soon as we have more information. Please reach out to support@kajabi.com for your needs. Thank you for your continued patience, we will continue to update this page as the situation evolves.

Delays in chat messages and email affecting Kajabi Support interactions

Jul <var data-var='date'>29</var>, <var data-var='time'>12:06</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'>29</var>, <var data-var='time'>11:26</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>28</var>, <var data-var='time'>17:22</var> PDT Identified - Our team has identified an issue in Communities that our engineering team is actively working to resolve. Some newly uploaded videos may display missing or stuck thumbnails, and certain new post notifications may not have been sent. Video playback in the iOS and Android apps may also be affected.

Known Issue Impacting Community Videos and Notifications

Jul <var data-var='date'>15</var>, <var data-var='time'>13:02</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'>15</var>, <var data-var='time'>12:42</var> PDT Monitoring - A fix has been implemented and we are monitoring results. Jul <var data-var='date'>15</var>, <var data-var='time'>12:10</var> PDT Update - We are aware of the Community Meetup page being inaccessible and our engineering team is working on a fix. We appreciate your patience as we resolve this. Jul <var data-var='date'>15</var>, <var data-var='time'>12:08</var> PDT Identified - We've identified the cause of the Community Meetup dashboard issue and our engineering team is working on a fix. We appreciate your patience as we resolve this.

Cannot access Community Meetups page

Jun <var data-var='date'>30</var>, <var data-var='time'>06:37</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>30</var>, <var data-var='time'>04:38</var> PDT Monitoring - A fix has been implemented, and we are seeing the platform recover. Users are once again able to access Kajabi, and services are returning to normal. We will continue to closely monitor to ensure stability and will provide additional updates if necessary. Jun <var data-var='date'>30</var>, <var data-var='time'>04:29</var> PDT Update - We're continuing to investigate reports of slow page loads and issues accessing Kajabi. Our engineering team is actively working to identify the root cause and restore normal performance as quickly as possible. We'll continue to provide updates as more information becomes available. Jun <var data-var='date'>30</var>, <var data-var='time'>02:49</var> PDT Investigating - We’re currently investigating reports of slow page loads and intermittent issues accessing Kajabi. Our engineering team is actively investigating and will provide updates as more information becomes available.

Slow page loads and issues accessing Kajabi

Jun <var data-var='date'>26</var>, <var data-var='time'>12:41</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>26</var>, <var data-var='time'>11:50</var> PDT Monitoring - A fix has been implemented. We're monitoring the situation closely to ensure everything is working as expected. Jun <var data-var='date'>26</var>, <var data-var='time'>11:28</var> PDT Update - We are continuing to work on a fix for this issue. We've identified that this also affects Coaching live room sessions. We'll continue to provide updates as soon as we have more information. Jun <var data-var='date'>26</var>, <var data-var='time'>10:50</var> PDT Identified - We've identified the root cause of the text field issue in email campaigns. Our engineering team is actively working on a fix and will deploy it as soon as it's ready. Thank you for your patience. Jun <var data-var='date'>26</var>, <var data-var='time'>10:41</var> PDT Investigating - We've identified an issue affecting the text field in email campaigns. Our engineering team is investigating the root cause and working to resolve this as quickly as possible. We'll provide updates as soon as we have more information.

Text Field Missing in Email Campaigns

Jun <var data-var='date'>24</var>, <var data-var='time'>14:21</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>24</var>, <var data-var='time'>14:09</var> PDT Monitoring - A fix has been implemented and we are seeing the platform recover. We will continue to monitor the situation. Jun <var data-var='date'>24</var>, <var data-var='time'>14:04</var> PDT Update - The Kajabi platform may currently be unavailable for some Heroes. Our engineering team is actively investigating the cause and working to restore service as quickly as possible. Jun <var data-var='date'>24</var>, <var data-var='time'>14:00</var> PDT Investigating - The Kajabi platform is currently unavailable. Our engineering team is actively investigating the cause and working to restore service as quickly as possible.

Kajabi Platform Outage

Jun <var data-var='date'>17</var>, <var data-var='time'>15:59</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>17</var>, <var data-var='time'>15:35</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>17</var>, <var data-var='time'>12:16</var> PDT Investigating - Some Heroes and members are currently unable to access their Kajabi Communities and/or are experiencing other issues within the Community. Our engineering team is actively investigating. We will provide updates as soon as more information is available.

Communities Experiencing Issues

Jun <var data-var='date'>12</var>, <var data-var='time'>09:26</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>12</var>, <var data-var='time'>08:56</var> PDT Update - We have identified the root cause and pushed out a fix. Your Community DMs should now be loading up properly. We'll continue to monitor the situation for any changes. Jun <var data-var='date'>12</var>, <var data-var='time'>08:54</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>12</var>, <var data-var='time'>08:13</var> PDT Investigating - We're currently investigating an issue affecting Community Direct Messages (DMs) on both the web and the Kajabi Mobile App (KMA), where users may be unable to load previous messages or new messages may not appear. Our engineering team is actively looking into the issue. We'll share more updates as soon as we've identified the root cause. We highly appreciate your patience at this time.

Community DMs Not Working (Web and App)

Jun <var data-var='date'> 6</var>, <var data-var='time'>18:32</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'> 3</var>, <var data-var='time'>09:11</var> PDT Update - We have identified the cause of the issue affecting mykajabi.com subdomains for users in Turkey. We will continue to provide updates as we make progress. Jun <var data-var='date'> 3</var>, <var data-var='time'>09:11</var> PDT Identified - We are currently investigating reports that mykajabi.com subdomains are inaccessible for users located in Turkey. This may also impact Users making changing to their content.

mykajabi.com Unavailable in Turkey

Jun <var data-var='date'> 2</var>, <var data-var='time'>15:39</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'> 2</var>, <var data-var='time'>13:52</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'> 2</var>, <var data-var='time'>12:20</var> PDT Update - We are continuing to investigate this issue and will continue to provide further updates as they become available. We appreciate your patience. Jun <var data-var='date'> 2</var>, <var data-var='time'>10:13</var> PDT Investigating - We are currently investigating reports of participants being unexpectedly disconnected from Live Rooms sessions. Our team is actively looking into the issue and will provide updates as they become available. We apologize for the disruption.

Live rooms disconnecting unexpectedly

May <var data-var='date'>30</var>, <var data-var='time'>20:30</var> PDT Resolved - The maintenance has completed successfully. May <var data-var='date'>30</var>, <var data-var='time'>19:45</var> PDT Monitoring - One of our vendors is undergoing scheduled maintenance from 7:30 PM – 8:30 PM PST. During this window, video and audio uploads may be delayed or appear stuck. We'll continue to provide updates here as they come.

Vendor Scheduled Maintenance Alert

May <var data-var='date'>29</var>, <var data-var='time'>14:32</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>29</var>, <var data-var='time'>13:14</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>29</var>, <var data-var='time'>10:03</var> PDT Investigating - We are currently investigating reports of errors affecting community access. Some users may be unable to load or interact with community content. Our team has been alerted and is actively looking into the issue.

Community App Accessibility

May <var data-var='date'>28</var>, <var data-var='time'>08:07</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>27</var>, <var data-var='time'>09:32</var> PDT Identified - We've identified the cause as an ongoing incident with OpenAI, which CoFounder relies on. CoFounder response times will remain delayed until OpenAI resolves the upstream issue. You can monitor OpenAI's status directly at https://status.openai.com. We'll continue to provide updates here as we learn more. May <var data-var='date'>27</var>, <var data-var='time'>08:29</var> PDT Investigating - We are currently investigating reports of slower than expected response times with CoFounder. Our team is actively looking into the cause and working to restore normal performance as quickly as possible. We'll provide updates as we learn more.

CoFounder Response Delays

May <var data-var='date'>14</var>, <var data-var='time'>09:42</var> PDT Resolved - Functionality has been restored and the "Respond to dispute" button is working as expected. May <var data-var='date'>14</var>, <var data-var='time'>09:23</var> PDT Monitoring - A fix has been deployed for the issue affecting the "Respond to dispute" button on disputed transactions. We are monitoring to confirm stability. May <var data-var='date'>14</var>, <var data-var='time'>08:48</var> PDT Identified - We are aware of an issue where the "Respond to dispute" button on disputed transactions is not responding when clicked. We will update this status once we have more information.

Unable to respond to disputes

May <var data-var='date'>13</var>, <var data-var='time'>10:21</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>13</var>, <var data-var='time'>08:35</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>13</var>, <var data-var='time'>07:05</var> PDT Investigating - We are currently investigating reports of Heroes being unable to access the support portal through the "Contact support" on the top right menu in Kajabi. Our team is actively working to identify the cause and resolve this as quickly as possible. As a temporary workaround, you can access our help center directly at help.kajabi.com for assistant or contact our support team via email at support@kajabi.com.

Inability to contact support via the profile menu

May <var data-var='date'> 6</var>, <var data-var='time'>13:47</var> PDT Resolved - This incident has been resolved. May <var data-var='date'> 6</var>, <var data-var='time'>13:39</var> PDT Identified - We have identified an issue where users are experiencing errors when attempting to access the Webhooks page via Settings > Integrations & Webhooks > Webhooks. Our engineering team is actively working on a fix and we are moving as quickly as possible to restore full functionality. We will continue to provide updates as we make progress.

Webhooks Settings Page Error

May <var data-var='date'> 4</var>, <var data-var='time'>10:40</var> PDT Resolved - This incident has been resolved. In case you have been seeing the 404 error earlier, please clear your browser's cache to ensure you are loading the latest version of the Help Center. May <var data-var='date'> 4</var>, <var data-var='time'>10:27</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Please clear your browser's cache to ensure you receive the latest updates. Thank you for your patience while we worked to resolve this issue. May <var data-var='date'> 4</var>, <var data-var='time'>10:22</var> PDT Investigating - We are currently investigating why the Help Center is not loading and is displaying a "404 Error". Our team is actively looking into the issue and working as quickly as possible to identify the cause. We will provide an update as soon as more information is available. Thank you for your patience.

Help Center Accessibility Issue

Apr <var data-var='date'>29</var>, <var data-var='time'>14:54</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>29</var>, <var data-var='time'>14:37</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>29</var>, <var data-var='time'>12:51</var> PDT Identified - We are currently investigating reports of text display issues in the Cofounder chat window. Some users may experience difficulty reading chat messages during this time. Our team is actively looking into this and we'll provide updates as we learn more.

Investigating Cofounder Chat Display Issue

Apr <var data-var='date'>23</var>, <var data-var='time'>10:20</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>23</var>, <var data-var='time'>09:39</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>23</var>, <var data-var='time'>09:25</var> PDT Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>23</var>, <var data-var='time'>09:23</var> PDT Investigating - We're currently investigating an issue affecting Community products that is resulting in errors for some Heroes. Our team is actively working to identify the cause and restore normal functionality. We'll update this page as soon as we have more information.

Community Product Errors

Apr <var data-var='date'>16</var>, <var data-var='time'>11:23</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>16</var>, <var data-var='time'>06:50</var> PDT Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>16</var>, <var data-var='time'>06:32</var> PDT Investigating - We are currently investigating reports of issues with media file uploads. Some users may occasionally experience difficulty uploading images, audio, video, and other files. Our team is actively looking into this and working as quickly as possible to resolve it. We will provide updates as more information becomes available.

Media File Uploads - Degraded Performance

Apr <var data-var='date'>15</var>, <var data-var='time'>20:03</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>15</var>, <var data-var='time'>17:03</var> PDT Monitoring - A fix has been deployed. We are actively monitoring the results to ensure full resolution. Apr <var data-var='date'>15</var>, <var data-var='time'>15:23</var> PDT Identified - We have identified the cause of the image upload issue affecting various sections of the platform. Our team is actively working on a fix and will deploy it as quickly as possible. We will continue to provide updates as we make progress.

Is Kajabi down?

Kajabi status is UP

Lastest published events

Some heroes unable to save content in Kajabi

Previous values appearing when changes are made in Course Content

Countdown Timers in Email Blocks causing errors in Email Campaigns

Kajabi Services, Components and Regions

Recent Kajabi events

Some heroes unable to save content in Kajabi

Previous values appearing when changes are made in Course Content

Countdown Timers in Email Blocks causing errors in Email Campaigns

"Something went wrong" when accessing the Community Product

Delays in chat messages and email affecting Kajabi Support interactions

Known Issue Impacting Community Videos and Notifications