Sep <var data-var='date'>22</var>, <var data-var='time'>17:44</var> PDT Resolved - Our third-party vendor has deployed a fix, and the unsubscribe link is now working correctly for new email broadcasts. Please note this fix does not apply retroactively — Email Broadcasts sent prior to the fix will still direct to a 404 page when the unsubscribe link is clicked. The unsubscribe option at the top of the email, if available, has remained available throughout and can be used in the meantime. We apologize for the inconvenience and appreciate your patience. Sep <var data-var='date'>22</var>, <var data-var='time'>16:23</var> PDT Identified - We've identified the cause of this issue was from a recent update made by one of our third-party vendors, and they are actively working to roll it back. The unsubscribe option at the top of the email, if available, is not affected and continues to work as expected. We'll continue to share updates as they become available. Sep <var data-var='date'>22</var>, <var data-var='time'>12:33</var> PDT Update - We've identified an issue where the unsubscribe link in email broadcasts is leading to a 404 error page. The unsubscribe button at the top of the email is not affected and continues to work as expected. We're currently investigating and will share updates as we learn more. Sep <var data-var='date'>22</var>, <var data-var='time'>12:31</var> PDT Investigating - We've identified an issue where the unsubscribe link in email broadcasts is leading to a 404 error page. We're currently investigating and will share updates as we learn more.

Unsubscribe Link Issue in Email Broadcasts

Sep <var data-var='date'>18</var>, <var data-var='time'>11:39</var> PDT Resolved - This incident has been resolved. Sep <var data-var='date'>18</var>, <var data-var='time'>11:25</var> PDT Monitoring - A fix has been deployed for the site availability issues. We're closely monitoring the results to confirm full resolution and will update this page once we're confident the issue is fully resolved. Thank you for your patience throughout. Sep <var data-var='date'>18</var>, <var data-var='time'>11:02</var> PDT Identified - We've noticed an issue with slow load times or difficulty accessing your sites. We've identified the root cause of the issue and our engineering team is actively working on a fix. We'll continue to post updates here as we make progress.

Site Availability Issues

Sep <var data-var='date'>16</var>, <var data-var='time'>09:34</var> PDT Resolved - Reprocessing of the affected videos has now been completed. All previously uploaded videos experiencing audio dropouts have been fixed and should be playing normally. Thank you for your patience while we worked with our provider to resolve this issue. Sep <var data-var='date'>15</var>, <var data-var='time'>08:23</var> PDT Update - Reprocessing of the affected videos is still in progress. Some previously uploaded videos may continue to show audio dropouts until that reprocessing completes. Our team is working as quickly as possible alongside our provider and will post another update once reprocessing has finished. Sep <var data-var='date'>14</var>, <var data-var='time'>16:52</var> PDT Identified - We have identified the cause of the issues affecting video uploads and playback. A change made by our third-party video hosting provider is responsible for the longer processing times and audio dropouts reported on some recently uploaded videos. The change has been rolled back to prevent new uploads from being affected, and impacted videos are being reprocessed. Our team is working as quickly as possible alongside our provider to fully resolve this and will share an update when we have more information.

Video Processing and Audio Playback Issues

Sep <var data-var='date'>10</var>, <var data-var='time'>09:57</var> PDT Resolved - This incident has been resolved. Resolving it required clearing the affected email queue. This means some Community product emails from September 8–9 may not have been delivered, or may have been delivered more than once to your customers. We apologize for the disruption this may have caused and appreciate your patience as worked to resolve this issue. Sep <var data-var='date'>10</var>, <var data-var='time'>09:00</var> PDT Investigating - We're aware that some emails related to our Heroes' Community Product are being delayed. We are currently investigating the issue. We'll share more information as soon as it's available.

[Communities Product Only] Email Delays

Sep <var data-var='date'> 2</var>, <var data-var='time'>16:26</var> PDT Resolved - This incident has been resolved. Sep <var data-var='date'> 2</var>, <var data-var='time'>13:22</var> PDT Identified - The issue has been identified and a fix is being implemented. Sep <var data-var='date'> 2</var>, <var data-var='time'>12:48</var> PDT Investigating - We are currently investigating reports of Checkout Templates becoming stuck in an updating state only when an Offer is duplicated. Affected users may be unable to save or apply changes to the checkout template on the duplicated Offer. Our engineering team is actively looking into this and working as quickly as possible to resolve it. We will post an update as soon as we have more information.

Checkout Templates Not Updating After Offer Duplication

Sep <var data-var='date'> 2</var>, <var data-var='time'>10:40</var> PDT Resolved - This incident has been resolved. Sep <var data-var='date'> 2</var>, <var data-var='time'>09:27</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'> 2</var>, <var data-var='time'>08:16</var> PDT Investigating - We are currently investigating reports of time outs or errors when accessing or editing Offers in the Kajabi admin. Customer checkout is not affected, and purchases are processing normally. Our team is actively looking into this and working as quickly as possible to resolve it. We will post an update as soon as we have more information.

Errors Accessing or Editing Offers

Sep <var data-var='date'> 2</var>, <var data-var='time'>08:23</var> PDT Resolved - We encountered a technical issue that temporarily froze customer progression through date-based Automations between August 24, 2026 and August 27th, 2026. This meant that any time-sensitive campaigns you had running, like limited-time offers or deadline-based sequences may not have sent to all intended customers. The issue is fully resolved and automations have resumed normally. If you had a time-sensitive automation that was intended to be processed over this time period, and believe you may be affected, please reach out to support@kajabi.com. Aug <var data-var='date'>27</var>, <var data-var='time'>17:09</var> PDT Update - We encountered a technical issue that temporarily froze customer progression through date-based Automations between August 24, 2026 and August 27th, 2026. This meant that any time-sensitive campaigns you had running, like limited-time offers or deadline-based sequences may not have sent to all intended customers. The issue is fully resolved and automations have resumed normally. If you had a time-sensitive automation that was intended to be processed over this time period, and believe you may be affected, please reach out to support@kajabi.com. Aug <var data-var='date'>27</var>, <var data-var='time'>12:40</var> PDT Identified - We are currently investigating reports of delays in Automations being applied. Contacts may remain in an Automation step longer than expected before the next step is triggered. Though some steps may not appear visible, no data has been lost and will appear when the step completes. Our team is working to resolve this as quickly as possible, and we will share another update shortly.

Delays in Automations Processing

Sep <var data-var='date'> 1</var>, <var data-var='time'>09:43</var> PDT Resolved - This incident has been resolved. Sep <var data-var='date'> 1</var>, <var data-var='time'>09:01</var> PDT Monitoring - A fix has been deployed for the errors affecting access to the Kajabi Feedback Portal (feedback.kajabi.com). You should now be able to log in using the Login button on the top right. We are actively monitoring to confirm full resolution. If you continue to experience issues accessing the portal, please contact our support team at support@kajabi.com. Sep <var data-var='date'> 1</var>, <var data-var='time'>08:38</var> PDT Identified - We have identified the cause of the errors affecting access to the Kajabi Feedback Portal (feedback.kajabi.com). Our engineering team is working as quickly as possible to implement a fix. We will provide another update once the fix has been deployed. Sep <var data-var='date'> 1</var>, <var data-var='time'>08:28</var> PDT Investigating - We are currently investigating reports of errors when accessing the Kajabi Feedback Portal (feedback.kajabi.com). Some users may see a token error when attempting to load the portal. Our team is actively looking into the cause and is working as quickly as possible to resolve it. We will share another update as soon as we have more information.

Token Errors Accessing the Kajabi Feedback Portal

Aug <var data-var='date'>17</var>, <var data-var='time'>13:04</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'>17</var>, <var data-var='time'>11:02</var> PDT Monitoring - We received reports of errors when saving changes across multiple areas of Kajabi. A fix has been deployed for the errors affecting saving across multiple areas of Kajabi, and saving should now be working as expected. Our team is actively monitoring to confirm full resolution. Heroes who continue to experience issues should try refreshing their browser, and can contact our support team if the problem persists.

Some heroes unable to save content in Kajabi

Aug <var data-var='date'>14</var>, <var data-var='time'>13:41</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'>14</var>, <var data-var='time'>12:30</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>14</var>, <var data-var='time'>10:21</var> PDT Identified - Heroes may see previous values after saving changes in Course content. Updates are being processed and applied normally, but may not immediately display. You can refresh the page to see the updated content in the meantime. Our engineering team is investigating and we will share another update as we have more information.

Previous values appearing when changes are made in Course Content

Aug <var data-var='date'> 6</var>, <var data-var='time'>10:10</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'> 6</var>, <var data-var='time'>09:04</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'> 6</var>, <var data-var='time'>08:09</var> PDT Investigating - We're investigating an issue affecting countdown timer blocks in email campaigns. Affected users may see errors when editing, previewing, or sending emails that contain a countdown block. Our team is actively looking into this with a vendor and we will post an update as soon as we have more information.

Countdown Timers in Email Blocks causing errors in Email Campaigns

Aug <var data-var='date'> 4</var>, <var data-var='time'>10:46</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'> 4</var>, <var data-var='time'>09:38</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'> 4</var>, <var data-var='time'>09:29</var> PDT Identified - We have identified the cause of the error occurring when accessing the Communities product. Our engineering team is implementing a fix and working as quickly as possible to restore normal functionality. We will share another update once the fix has been deployed.

"Something went wrong" when accessing the Community Product

Aug <var data-var='date'> 3</var>, <var data-var='time'>10:09</var> PDT Resolved - Our vendor has implemented a fix and this is now resolved. Aug <var data-var='date'> 3</var>, <var data-var='time'>07:24</var> PDT Identified - We've noticed some issues affecting our support interactions. There may be a delay in response from our agents. Our chat vendor is investigating and looking to resolve the matter. We'll provide an update soon as we have more information. Please reach out to support@kajabi.com for your needs. Thank you for your continued patience, we will continue to update this page as the situation evolves.

Delays in chat messages and email affecting Kajabi Support interactions

Jul <var data-var='date'>29</var>, <var data-var='time'>12:06</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'>29</var>, <var data-var='time'>11:26</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>28</var>, <var data-var='time'>17:22</var> PDT Identified - Our team has identified an issue in Communities that our engineering team is actively working to resolve. Some newly uploaded videos may display missing or stuck thumbnails, and certain new post notifications may not have been sent. Video playback in the iOS and Android apps may also be affected.

Known Issue Impacting Community Videos and Notifications

Jul <var data-var='date'>15</var>, <var data-var='time'>13:02</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'>15</var>, <var data-var='time'>12:42</var> PDT Monitoring - A fix has been implemented and we are monitoring results. Jul <var data-var='date'>15</var>, <var data-var='time'>12:10</var> PDT Update - We are aware of the Community Meetup page being inaccessible and our engineering team is working on a fix. We appreciate your patience as we resolve this. Jul <var data-var='date'>15</var>, <var data-var='time'>12:08</var> PDT Identified - We've identified the cause of the Community Meetup dashboard issue and our engineering team is working on a fix. We appreciate your patience as we resolve this.

Cannot access Community Meetups page

Jun <var data-var='date'>30</var>, <var data-var='time'>06:37</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>30</var>, <var data-var='time'>04:38</var> PDT Monitoring - A fix has been implemented, and we are seeing the platform recover. Users are once again able to access Kajabi, and services are returning to normal. We will continue to closely monitor to ensure stability and will provide additional updates if necessary. Jun <var data-var='date'>30</var>, <var data-var='time'>04:29</var> PDT Update - We're continuing to investigate reports of slow page loads and issues accessing Kajabi. Our engineering team is actively working to identify the root cause and restore normal performance as quickly as possible. We'll continue to provide updates as more information becomes available. Jun <var data-var='date'>30</var>, <var data-var='time'>02:49</var> PDT Investigating - We’re currently investigating reports of slow page loads and intermittent issues accessing Kajabi. Our engineering team is actively investigating and will provide updates as more information becomes available.

Slow page loads and issues accessing Kajabi

Jun <var data-var='date'>26</var>, <var data-var='time'>12:41</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>26</var>, <var data-var='time'>11:50</var> PDT Monitoring - A fix has been implemented. We're monitoring the situation closely to ensure everything is working as expected. Jun <var data-var='date'>26</var>, <var data-var='time'>11:28</var> PDT Update - We are continuing to work on a fix for this issue. We've identified that this also affects Coaching live room sessions. We'll continue to provide updates as soon as we have more information. Jun <var data-var='date'>26</var>, <var data-var='time'>10:50</var> PDT Identified - We've identified the root cause of the text field issue in email campaigns. Our engineering team is actively working on a fix and will deploy it as soon as it's ready. Thank you for your patience. Jun <var data-var='date'>26</var>, <var data-var='time'>10:41</var> PDT Investigating - We've identified an issue affecting the text field in email campaigns. Our engineering team is investigating the root cause and working to resolve this as quickly as possible. We'll provide updates as soon as we have more information.

Text Field Missing in Email Campaigns

Jun <var data-var='date'>24</var>, <var data-var='time'>14:21</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>24</var>, <var data-var='time'>14:09</var> PDT Monitoring - A fix has been implemented and we are seeing the platform recover. We will continue to monitor the situation. Jun <var data-var='date'>24</var>, <var data-var='time'>14:04</var> PDT Update - The Kajabi platform may currently be unavailable for some Heroes. Our engineering team is actively investigating the cause and working to restore service as quickly as possible. Jun <var data-var='date'>24</var>, <var data-var='time'>14:00</var> PDT Investigating - The Kajabi platform is currently unavailable. Our engineering team is actively investigating the cause and working to restore service as quickly as possible.

Kajabi Platform Outage

Jun <var data-var='date'>17</var>, <var data-var='time'>15:59</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>17</var>, <var data-var='time'>15:35</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>17</var>, <var data-var='time'>12:16</var> PDT Investigating - Some Heroes and members are currently unable to access their Kajabi Communities and/or are experiencing other issues within the Community. Our engineering team is actively investigating. We will provide updates as soon as more information is available.

Communities Experiencing Issues

Jun <var data-var='date'>12</var>, <var data-var='time'>09:26</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>12</var>, <var data-var='time'>08:56</var> PDT Update - We have identified the root cause and pushed out a fix. Your Community DMs should now be loading up properly. We'll continue to monitor the situation for any changes. Jun <var data-var='date'>12</var>, <var data-var='time'>08:54</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>12</var>, <var data-var='time'>08:13</var> PDT Investigating - We're currently investigating an issue affecting Community Direct Messages (DMs) on both the web and the Kajabi Mobile App (KMA), where users may be unable to load previous messages or new messages may not appear. Our engineering team is actively looking into the issue. We'll share more updates as soon as we've identified the root cause. We highly appreciate your patience at this time.

Community DMs Not Working (Web and App)

Jun <var data-var='date'> 6</var>, <var data-var='time'>18:32</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'> 3</var>, <var data-var='time'>09:11</var> PDT Update - We have identified the cause of the issue affecting mykajabi.com subdomains for users in Turkey. We will continue to provide updates as we make progress. Jun <var data-var='date'> 3</var>, <var data-var='time'>09:11</var> PDT Identified - We are currently investigating reports that mykajabi.com subdomains are inaccessible for users located in Turkey. This may also impact Users making changing to their content.

mykajabi.com Unavailable in Turkey

Jun <var data-var='date'> 2</var>, <var data-var='time'>15:39</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'> 2</var>, <var data-var='time'>13:52</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'> 2</var>, <var data-var='time'>12:20</var> PDT Update - We are continuing to investigate this issue and will continue to provide further updates as they become available. We appreciate your patience. Jun <var data-var='date'> 2</var>, <var data-var='time'>10:13</var> PDT Investigating - We are currently investigating reports of participants being unexpectedly disconnected from Live Rooms sessions. Our team is actively looking into the issue and will provide updates as they become available. We apologize for the disruption.

Live rooms disconnecting unexpectedly

May <var data-var='date'>30</var>, <var data-var='time'>20:30</var> PDT Resolved - The maintenance has completed successfully. May <var data-var='date'>30</var>, <var data-var='time'>19:45</var> PDT Monitoring - One of our vendors is undergoing scheduled maintenance from 7:30 PM – 8:30 PM PST. During this window, video and audio uploads may be delayed or appear stuck. We'll continue to provide updates here as they come.

Vendor Scheduled Maintenance Alert

May <var data-var='date'>29</var>, <var data-var='time'>14:32</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>29</var>, <var data-var='time'>13:14</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>29</var>, <var data-var='time'>10:03</var> PDT Investigating - We are currently investigating reports of errors affecting community access. Some users may be unable to load or interact with community content. Our team has been alerted and is actively looking into the issue.

Community App Accessibility

May <var data-var='date'>28</var>, <var data-var='time'>08:07</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>27</var>, <var data-var='time'>09:32</var> PDT Identified - We've identified the cause as an ongoing incident with OpenAI, which CoFounder relies on. CoFounder response times will remain delayed until OpenAI resolves the upstream issue. You can monitor OpenAI's status directly at https://status.openai.com. We'll continue to provide updates here as we learn more. May <var data-var='date'>27</var>, <var data-var='time'>08:29</var> PDT Investigating - We are currently investigating reports of slower than expected response times with CoFounder. Our team is actively looking into the cause and working to restore normal performance as quickly as possible. We'll provide updates as we learn more.

Is Kajabi down?

Kajabi status is UP

Lastest published events

Unsubscribe Link Issue in Email Broadcasts

Site Availability Issues

Video Processing and Audio Playback Issues

Kajabi Services, Components and Regions

Recent Kajabi events

Unsubscribe Link Issue in Email Broadcasts

Site Availability Issues

Video Processing and Audio Playback Issues

[Communities Product Only] Email Delays

Checkout Templates Not Updating After Offer Duplication

Errors Accessing or Editing Offers