Sep <var data-var='date'>22</var>, <var data-var='time'>21:40</var> CEST Resolved - This incident has been resolved. Sep <var data-var='date'>22</var>, <var data-var='time'>15:30</var> CEST Investigating - We are currently investigating some disruptions with our YouTube video services that are causing two issues: App playback issues: YouTube videos will not play for teacher accounts using the app. As a workaround, please host or create games using the web version. Unexpected ads: Some teachers might experience ads being displayed during YouTube videos. This is not expected behavior and is currently under investigation. Our team is actively investigating the error and working on a fix. Please stay tuned to this page for further updates.

YouTube Video Service Disruptions

Sep <var data-var='date'> 8</var>, <var data-var='time'>00:00</var> CEST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 7</var>, <var data-var='time'>23:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>24</var>, <var data-var='time'>11:52</var> CEST Scheduled - We will be performing maintenance on our load balancing infrastructure. No downtime is planned during this maintenance, though a momentary flicker in service may occur as we finalize the transition. If you notice a delay, simply refreshing your browser will resolve it immediately.

[Actimo] Load balancer maintenance

Aug <var data-var='date'> 3</var>, <var data-var='time'>13:00</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>22</var>, <var data-var='time'>22:00</var> CEST Scheduled - We will be performing scheduled database maintenance to improve platform reliability and performance. During this maintenance window, you may experience brief service interruptions or slower response times. We expect to complete all updates shortly and appreciate your patience while we work

[Actimo] Database maintenance

Jun <var data-var='date'>23</var>, <var data-var='time'>19:46</var> CEST Resolved - The issue with moderation is resolved. All services are fully operational. Jun <var data-var='date'>23</var>, <var data-var='time'>14:53</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>23</var>, <var data-var='time'>08:33</var> CEST Investigating - We are currently experiencing service limitations with our moderation tools due to technical difficulties involving a third-party vendor. While our team is actively working on a resolution, some users may encounter restricted functionality during this period.

Moderation service

Apr <var data-var='date'> 7</var>, <var data-var='time'>18:53</var> CEST Resolved - The issue with accessing reports is resolved. All services are fully operational. Reports are being uploaded and will be made available to customers shortly Apr <var data-var='date'> 7</var>, <var data-var='time'>18:31</var> CEST Investigating - Some customers may experience delays in the delivery of reports. Our team is currently investigating. Please stay tuned to this page for further updates.

Game reports

Feb <var data-var='date'>18</var>, <var data-var='time'>02:00</var> CET Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>17</var>, <var data-var='time'>22:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>12</var>, <var data-var='time'>15:26</var> CET Scheduled - Dear customer, We would like to inform you about a scheduled maintenance window for Motimate at: Date: Tuesday, 17 February Time: 22:00–04:00 CET During this time, we will be performing a backend database version upgrade, along with important maintenance to optimize system performance. What to expect: - The entire application will be temporarily unavailable during the maintenance window. - CSV imports scheduled for that period may not run. We recommend planning accordingly to avoid disruption to any scheduled activities. If you have any questions or foresee any concerns with this timing, please don’t hesitate to reach out. Thank you for your understanding and continued support. Best regards, The Motimate Team

[ Motimate ] Scheduled maintenance: Tuesday, 17 February 22:00–04:00 CET

Dec <var data-var='date'>16</var>, <var data-var='time'>23:30</var> CET Completed - The scheduled maintenance has been completed. Dec <var data-var='date'>16</var>, <var data-var='time'>22:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>11</var>, <var data-var='time'>11:34</var> CET Scheduled - We will be undergoing scheduled maintenance during this time.

[Actimo] Infrastructure Upgrade

Dec <var data-var='date'>16</var>, <var data-var='time'>11:27</var> CET Resolved - We experienced issues connecting from one of our services to our Cloudfront distribution which impacted app usage from 7h24 until 8h05 today. Issue has been resolved

[Actimo] 503s Service Unavailable

Nov <var data-var='date'>18</var>, <var data-var='time'>18:53</var> CET Resolved - This incident has been resolved. Nov <var data-var='date'>18</var>, <var data-var='time'>15:11</var> CET Investigating - We are currently experiencing a major service disruption affecting access to our application. This is due to a confirmed outage with our upstream network provider. Our team is monitoring the situation closely and is ready to restore full service as soon as the provider resolves the underlying infrastructure issue. We will provide updates as they become available.

[Motimate] Major Service Outage: Upstream Provider Issues

Nov <var data-var='date'> 6</var>, <var data-var='time'>21:08</var> CET Resolved - This incident has been resolved. Nov <var data-var='date'> 6</var>, <var data-var='time'>15:35</var> CET Update - We are continuing to investigate this issue. Nov <var data-var='date'> 6</var>, <var data-var='time'>15:33</var> CET Update - We are continuing to investigate this issue. Nov <var data-var='date'> 6</var>, <var data-var='time'>15:25</var> CET Update - We are continuing to investigate this issue. Nov <var data-var='date'> 6</var>, <var data-var='time'>15:19</var> CET Investigating - Some Motimate users are experiencing problems when accessing Insights. This does not seem to affect Org. Admin users. Our Engineers are working to find the root cause of this as a priority, and will employ a fix as soon as possible. Updates will follow, and we apologise for this disruption to our service in the meantime. Please contact Support if you have any questions or concerns.

[Motimate] Problems accessing Insights

Nov <var data-var='date'> 3</var>, <var data-var='time'>06:33</var> CET Resolved - This incident has been fully resolved. All historical data is now fully recovered Oct <var data-var='date'>31</var>, <var data-var='time'>18:51</var> CET Monitoring - We have implemented a fix and are currently monitoring the results across the system. While real-time functionality is restored, some historic data (such as dashboard metrics and message statistics) is being continuously backfilled. Oct <var data-var='date'>31</var>, <var data-var='time'>17:58</var> CET Investigating - We are investigating an issue affecting events processing. Updates will follow shortly.

[Actimo] Events are not being processed

Oct <var data-var='date'>17</var>, <var data-var='time'>05:00</var> CEST Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>17</var>, <var data-var='time'>04:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>16</var>, <var data-var='time'>22:04</var> CEST Scheduled - We’ll have scheduled maintenance on support.kahoot.com on Friday, the 17th of October, between 4-5 AM CEST. You may not be able to submit customer requests in this timeframe, but you’ll have access to our help center and chatbot for help.

Support - help center maintenance

Oct <var data-var='date'>16</var>, <var data-var='time'>05:00</var> CEST Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>16</var>, <var data-var='time'>04:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>15</var>, <var data-var='time'>19:17</var> CEST Scheduled - We’ll have scheduled maintenance on support.kahoot.com on Thursday, the 16th of October, between 4-5 AM CET. You may not be able to submit customer requests in this timeframe, but you’ll have access to our help center and chatbot for help.

Sep <var data-var='date'>18</var>, <var data-var='time'>05:31</var> CEST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>17</var>, <var data-var='time'>23:07</var> CEST Update - The migration is still in progress and may take a few more hours. We apologize for any inconvenience this may cause. Sep <var data-var='date'>17</var>, <var data-var='time'>19:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>12</var>, <var data-var='time'>13:03</var> CEST Scheduled - We are making improvements to our Insights feature on Wednesday 17th Sept 2025 between 19:00 and 23:00 (CET). During this time, Insights data might be temporarily affected, and we recommend against referring to or exporting data during this time. Everything will go back to normal once the update is completed. If you have any questions or concerns, please reach out to Motimate Support.

[Motimate] Improvements to our Insights feature

Sep <var data-var='date'>17</var>, <var data-var='time'>12:30</var> CEST Resolved - At approximately 12:30 CEST on Wednesday, September 17th, an incident occurred that affected our xAPI service for multiple customers. Our engineering team resolved it quickly once the incident was discovered, and the xAPI service is now fully operational again. The interruption was caused by an unexpected side effect of a recent update that, unfortunately, was not detected during our testing process. During the downtime, affected customers did not receive live webhook updates. We are currently re-processing all missing data, and it will be sent out to ensure a complete resolution of this incident. We sincerely apologize for any inconvenience this has caused your organization. We are conducting a thorough investigation into the root cause to prevent future incidents. Thank you for your understanding. If you have any questions or concerns, please do not hesitate to contact our Support team. The Motimate Team

[Motimate] xAPI Service Interruption

Aug <var data-var='date'>28</var>, <var data-var='time'>00:00</var> CEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>27</var>, <var data-var='time'>23:27</var> CEST Verifying - Verification is currently underway for the maintenance items. Aug <var data-var='date'>27</var>, <var data-var='time'>23:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>31</var>, <var data-var='time'>13:20</var> CEST Scheduled - We will be performing a scheduled database update during the maintenance window. During this time, some services may be temporarily unavailable. We appreciate your patience and understanding as we work to improve our systems.

[Actimo] Database update

Aug <var data-var='date'>20</var>, <var data-var='time'>22:00</var> CEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>20</var>, <var data-var='time'>19:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>20</var>, <var data-var='time'>11:06</var> CEST Scheduled - Please be advised that we will be performing scheduled maintenance on our xAPI service today. You may experience brief periods of downtime during this time. We apologize for any inconvenience this may cause.

[Motimate] Scheduled Maintenance for xAPI Service

Jun <var data-var='date'> 5</var>, <var data-var='time'>00:00</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 4</var>, <var data-var='time'>22:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>21</var>, <var data-var='time'>09:45</var> CEST Scheduled - We are going to upgrade our search infrastructure. During the maintenance window search functionality might be temporarily unavailable

[Actimo] Search services upgrade

May <var data-var='date'>16</var>, <var data-var='time'>19:50</var> CEST Resolved - This incident has been resolved. May <var data-var='date'>16</var>, <var data-var='time'>17:56</var> CEST Investigating - Some customers may experience disruption when trying to generate content with AI-powered tools. Our team is currently investigating. Please stay tuned to this page for further updates.

AI tools temporarily down

May <var data-var='date'>15</var>, <var data-var='time'>11:30</var> CEST Resolved - Incident Timeframe: 11:34 – 11:49 UTC+2 On May 15, our servers experienced unexpected downtime for approximately 15 minutes due to a misconfiguration in our Continuous Deployment setup. The issue was detected at 11:34 UTC+2 and fully resolved by 11:49 UTC+2. During this time, services were unavailable for all users. Any attempts to access the application or APIs would have resulted in errors. Root Cause A recent change in our CD pipeline introduced a misconfiguration that prevented servers from starting correctly after a deployment. This error was not caught during the build phase but manifested during runtime. Preventative Measures To avoid similar incidents in the future, we are taking the following actions: Additional validation checks are being added to our CD pipeline. Improving automated deployment rollback mechanisms. We sincerely apologize for the inconvenience this caused and appreciate your patience as we work to make our systems more resilient.

[Actimo] Incident Postmortem: Server Downtime

Apr <var data-var='date'> 2</var>, <var data-var='time'>23:51</var> CEST Completed - The scheduled maintenance has been completed. Apr <var data-var='date'> 2</var>, <var data-var='time'>23:37</var> CEST Verifying - Verification is currently underway for the maintenance items. Apr <var data-var='date'> 2</var>, <var data-var='time'>23:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>28</var>, <var data-var='time'>08:47</var> CET Scheduled - We’re upgrading our load balancers to improve performance and reliability. As part of this process, the new load balancers will be put into production with new public IPs. DNS changes may take a moment to propagate worldwide, so we’ll be actively monitoring service availability. No major service disruptions are expected.

[Actimo] Load Balancers upgrade

Mar <var data-var='date'> 1</var>, <var data-var='time'>10:00</var> CET Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 1</var>, <var data-var='time'>09:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>24</var>, <var data-var='time'>09:39</var> CET Scheduled - We will be performing an upgrade to our search service. During this maintenance window, you may experience delays in syncing data to the search engine.

[Actimo] Search service upgrade

Jan <var data-var='date'>28</var>, <var data-var='time'>09:53</var> CET Resolved - This incident has been resolved. Jan <var data-var='date'>28</var>, <var data-var='time'>09:53</var> CET Update - The fix is applied and the site is available now. Jan <var data-var='date'>27</var>, <var data-var='time'>15:30</var> CET Update - The issues is still being fixed. Users that use the landing page to access the Actimo service, will be redirected to the service directly. Jan <var data-var='date'>27</var>, <var data-var='time'>12:20</var> CET Update - Vendor has located the issue and working on a fix. Jan <var data-var='date'>27</var>, <var data-var='time'>11:38</var> CET Update - We are continuing to investigate this issue. Jan <var data-var='date'>27</var>, <var data-var='time'>11:37</var> CET Investigating - The www.actimo.com webpage is experiencing instability. We are currently investigating the issue.

Actimo - www.actimo.com instability

Sep <var data-var='date'>25</var>, <var data-var='time'>14:11</var> CEST Resolved - The issue some customers experienced with uploading and hosting YouTube videos in kahoots is now temporarily resolved. The fix involves a different player that might display commercial content - we are working on reverting back to the original player to secure an ad-free experience. The feature for using Vimeo-videos is not impacted. All services are fully operational. Sep <var data-var='date'>25</var>, <var data-var='time'>13:17</var> CEST Identified - Some customers may experience an error 2 message when uploading or hosting games with YouTube videos. A work-around to access or adding videos to a kahoot would be to use the Kahoot! mobile app or by uploading Vimeo videos. Our team is currently working on a fix. Please stay tuned to this page for further updates. Sep <var data-var='date'>25</var>, <var data-var='time'>09:08</var> CEST Investigating - Some customers may experience an error 2 message when uploading or hosting games with YouTube videos. Our team is currently investigating. Please stay tuned to this page for further updates.

Create, host and play YouTube- investigating

Sep <var data-var='date'>14</var>, <var data-var='time'>01:00</var> CEST Resolved - Over the weekend, our service experienced instability starting Saturday and continuing into part of Sunday. This was due to an issue with one of our load balancers, which plays a key role in managing traffic to our systems. What Happened: While performing maintenance on our load balancers, one of them was experiencing issues. This meant it wasn’t working as expected, which caused instability in our service. The issue was identified and brought to our attention by our Customer Success Managers (CSMs) on Sunday. Resolution: Once we were alerted, our team promptly investigated and found the root cause. By 1:20 PM on Sunday, we had fixed the issue and restored the service to normal.

Is Kahoot down?

Kahoot status is UP

Lastest published events

YouTube Video Service Disruptions

[Actimo] Load balancer maintenance

[Actimo] Database maintenance

Kahoot Services, Components and Regions

Recent Kahoot events

YouTube Video Service Disruptions

[Actimo] Load balancer maintenance

[Actimo] Database maintenance

Moderation service

Game reports

[ Motimate ] Scheduled maintenance: Tuesday, 17 February 22:00–04:00 CET