Mar <var data-var='date'>31</var>, <var data-var='time'>17:00</var> UTC Resolved - This incident has been resolved.Mar <var data-var='date'>31</var>, <var data-var='time'>16:58</var> UTC Monitoring - A fix has been implemented and we are monitoring the resultsMar <var data-var='date'>31</var>, <var data-var='time'>16:54</var> UTC Investigating - Geo-location enforcement is currently degraded for Studio DRM customers using the Geo Location API and token geo settings. We are actively investigating.

Geo Location Controls Degraded

Mar <var data-var='date'>30</var>, <var data-var='time'>22:05</var> UTC Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>30</var>, <var data-var='time'>22:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>19</var>, <var data-var='time'>14:38</var> UTC Scheduled - A 5 minute downtime maintenance window is scheduled for 2026-03-30 at 22:00UTC. We suggest you handle any creation, updating, or deletion of media items outside of this downtime window. All media uploads via api.jwplayer.com or the dashboard will fail during this period. Any other requests to either the API or the dashboard during the maintenance window may not be fulfilled. This means during the 5 minute maintenance window: - Users will not be able to upload media via api.jwplayer.com or in the dashboard. Updating or reading media may not work. - Users may not be able to login to dashboard.jwplayer.com. - Users may not be able to start, end, or delete Instant Live or Broadcast Live SaaS streams. Active Instant Live or BCL SaaS streams will continue to work for existing viewers.

Planned Database Maintenance

Mar <var data-var='date'>23</var>, <var data-var='time'>15:44</var> UTC Resolved - This incident has been resolved.Mar <var data-var='date'>23</var>, <var data-var='time'>15:17</var> UTC Update - We have applied a fix and are monitoring performanceMar <var data-var='date'>23</var>, <var data-var='time'>15:14</var> UTC Monitoring - Increased latency and 5xx on DRM platform requests

DRM Issues affecting US and Asia regions

Mar <var data-var='date'>11</var>, <var data-var='time'>18:19</var> UTC Resolved - This incident has been resolved.Mar <var data-var='date'>11</var>, <var data-var='time'>17:38</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Mar <var data-var='date'>11</var>, <var data-var='time'>17:30</var> UTC Investigating - We are currently investigating an issue affecting video uploads. Our engineering team is investigating.

Video Uploads Failing

Mar <var data-var='date'> 7</var>, <var data-var='time'>01:59</var> UTC Resolved - The incident has been resolved.Mar <var data-var='date'> 6</var>, <var data-var='time'>23:03</var> UTC Identified - Third party provider issue impacting Instant Live.

Video clips audio loss - 6 March 2026

Mar <var data-var='date'> 5</var>, <var data-var='time'>13:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'> 5</var>, <var data-var='time'>12:43</var> UTC Scheduled - We are performing scheduled infrastructure upgrades to our DRM platform to improve reliability and operational efficiency. This update will roll out gradually with no expected service interruption and no expected downtime.

Scheduled DRM Platform Maintenance

Feb <var data-var='date'>25</var>, <var data-var='time'>00:34</var> UTC Resolved - This incident has been resolved.Feb <var data-var='date'>24</var>, <var data-var='time'>21:10</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Feb <var data-var='date'>24</var>, <var data-var='time'>20:39</var> UTC Identified - Our teams have identified the cause of the delays and are actively working on recovery.Feb <var data-var='date'>24</var>, <var data-var='time'>20:16</var> UTC Update - We are continuing to investigate this issue.Feb <var data-var='date'>24</var>, <var data-var='time'>20:11</var> UTC Investigating - We are currently investigating delays in video ingestion and webhook delivery. Our teams are investigating and we will share an update once we have more information.

Delayed video ingest and webhook delivery

Feb <var data-var='date'>23</var>, <var data-var='time'>16:00</var> UTC Resolved - The issue has been resolved and all systems are operational.Feb <var data-var='date'>23</var>, <var data-var='time'>14:50</var> UTC Update - We are continuing to monitor for any further issues.Feb <var data-var='date'>23</var>, <var data-var='time'>14:48</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Some customers may have experienced a low number of playback failures during the incident.Feb <var data-var='date'>23</var>, <var data-var='time'>14:34</var> UTC Investigating - We are investigating an issue causing uploads to direct upload endpoints to fail for some customers. URL based ingest is not affected.

Direct Upload failures for some customers

Feb <var data-var='date'>19</var>, <var data-var='time'>20:25</var> UTC Resolved - Error rates have returned to normal. Please note there may still be intermittent issues as capacity is optimized.Feb <var data-var='date'>13</var>, <var data-var='time'>22:01</var> UTC Monitoring - We’re currently monitoring issues with an upstream provider.Feb <var data-var='date'>13</var>, <var data-var='time'>20:11</var> UTC Identified - The issue has been identified and a fix is being implemented.Feb <var data-var='date'>13</var>, <var data-var='time'>19:40</var> UTC Investigating - We are currently investigating this issue.

AI Publish Assistant and Audio Experiences Service Degraded Performance

Feb <var data-var='date'>19</var>, <var data-var='time'>19:57</var> UTC Resolved - This incident has been resolved.Feb <var data-var='date'>19</var>, <var data-var='time'>18:29</var> UTC Identified - The issue has been identified and a fix is being implemented.Feb <var data-var='date'>19</var>, <var data-var='time'>18:12</var> UTC Investigating - We are currently investigating an an issue where new monetization campaigns cannot be started.

New Monetization Campaigns

Feb <var data-var='date'> 2</var>, <var data-var='time'>02:07</var> UTC Resolved - This incident has been resolved.Feb <var data-var='date'> 1</var>, <var data-var='time'>17:04</var> UTC Monitoring - We have completed the remediation steps for impacted assets and will be monitoring.Jan <var data-var='date'>30</var>, <var data-var='time'>19:13</var> UTC Update - A fix has been implemented to address the issue for new assets, and the team is working through any remaining affected assets. We will post further updates as we have them.Jan <var data-var='date'>29</var>, <var data-var='time'>20:43</var> UTC Identified - We are continuing to work on a fix for this issue.Jan <var data-var='date'>29</var>, <var data-var='time'>18:30</var> UTC Investigating - We are currently investigating this issue.Jan <var data-var='date'>29</var>, <var data-var='time'>18:27</var> UTC Identified - Third party provider issue impacting Instant Live.

Corruption on some segments of some videos

Jan <var data-var='date'>23</var>, <var data-var='time'>06:31</var> UTC Resolved - This incident has been resolved.Jan <var data-var='date'>23</var>, <var data-var='time'>01:35</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Jan <var data-var='date'>23</var>, <var data-var='time'>01:08</var> UTC Identified - Third party provider issue impacting Instant Live.

Elevated Livestream Errors - 23 January 2026

Jan <var data-var='date'> 8</var>, <var data-var='time'>20:37</var> UTC Resolved - This incident has been resolved.Jan <var data-var='date'> 8</var>, <var data-var='time'>20:21</var> UTC Identified - The issue has been identified and a fix is being implemented.Jan <var data-var='date'> 8</var>, <var data-var='time'>20:03</var> UTC Investigating - We are currently investigating this issue.

Analytics Service Degradation

Dec <var data-var='date'>17</var>, <var data-var='time'>15:45</var> UTC Resolved - This incident has been resolved.Dec <var data-var='date'>17</var>, <var data-var='time'>14:42</var> UTC Monitoring - We have had an incident with playlist delivery resulting in deteriorated performance. The incident has been resolved and we're monitoring recovery.

Playlist Delivery Issue

Dec <var data-var='date'>12</var>, <var data-var='time'>21:12</var> UTC Resolved - This incident has been resolved.Dec <var data-var='date'>12</var>, <var data-var='time'>20:59</var> UTC Investigating - We’ve identified an issue that caused issues with player and playlist delivery. We have fixed the issue but there might still be a higher latency on playlist delivery. We expect to recover soon.

Playlist delivery errors

Dec <var data-var='date'> 2</var>, <var data-var='time'>21:07</var> UTC Resolved - This incident has been resolved.Dec <var data-var='date'> 2</var>, <var data-var='time'>19:00</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Dec <var data-var='date'> 2</var>, <var data-var='time'>18:56</var> UTC Identified - Starting around 18:17:00 UTC on December 2nd, we noticed elevated error rates for people attempting to start new live streams. The team has identified the issue and are working on a resolution.

Elevated errors going live

Nov <var data-var='date'>20</var>, <var data-var='time'>21:27</var> UTC Resolved - This incident has been resolved.Nov <var data-var='date'>20</var>, <var data-var='time'>18:56</var> UTC Update - We are continuing to work on a fix for this issue.Nov <var data-var='date'>20</var>, <var data-var='time'>17:50</var> UTC Identified - Third party provider issue impacting Instant Live.

Increase in error rates for image delivery

Nov <var data-var='date'> 6</var>, <var data-var='time'>00:01</var> UTC Resolved - This incident has been resolved.Oct <var data-var='date'>30</var>, <var data-var='time'>20:39</var> UTC Update - We are continuing to work on a fix for this issue.Oct <var data-var='date'>28</var>, <var data-var='time'>16:03</var> UTC Update - We are continuing to work on a fix for this issue.Oct <var data-var='date'>24</var>, <var data-var='time'>16:53</var> UTC Update - We are continuing to work on a fix for this issue.Oct <var data-var='date'>23</var>, <var data-var='time'>18:56</var> UTC Identified - The issue has been identified and a fix is being implemented.Oct <var data-var='date'>23</var>, <var data-var='time'>14:21</var> UTC Investigating - Third party provider issue impacting Instant Live.

Investigating elevated playback errors on Chrome version 141.0.7390.123 and later

Oct <var data-var='date'>21</var>, <var data-var='time'>23:22</var> UTC Resolved - This incident has been resolved.Oct <var data-var='date'>21</var>, <var data-var='time'>22:50</var> UTC Monitoring - We have applied a fix and are monitoring performance. We will provide updates as they are delivered by the engineering team.Oct <var data-var='date'>21</var>, <var data-var='time'>21:58</var> UTC Update - We are continuing to work on a fix for this issue.Oct <var data-var='date'>21</var>, <var data-var='time'>21:10</var> UTC Identified - We’ve identified the issue and are working to restore services.Oct <var data-var='date'>21</var>, <var data-var='time'>20:35</var> UTC Investigating - We are currently investigating this issue.

Custom Reports and Analytics Experiencing Issues

Oct <var data-var='date'>20</var>, <var data-var='time'>23:10</var> UTC Resolved - This incident has been resolved.Oct <var data-var='date'>20</var>, <var data-var='time'>22:28</var> UTC Update - We are continuing to monitor for any further issues.Oct <var data-var='date'>20</var>, <var data-var='time'>22:27</var> UTC Monitoring - All systems are now working, and we are going to continue to monitor the situation.Oct <var data-var='date'>20</var>, <var data-var='time'>21:43</var> UTC Update - We are continuing to work on a fix for this issue.Oct <var data-var='date'>20</var>, <var data-var='time'>21:14</var> UTC Update - We are continuing to work on a fix for this issue.Oct <var data-var='date'>20</var>, <var data-var='time'>20:55</var> UTC Update - We are continuing to monitor this issue.Oct <var data-var='date'>20</var>, <var data-var='time'>19:45</var> UTC Update - We are continuing to monitor this issue.Oct <var data-var='date'>20</var>, <var data-var='time'>15:43</var> UTC Update - We are starting to see service related issues return due to the ongoing issues with AWS's US-EAST-1 Region. We are continuing to monitor this issue.Oct <var data-var='date'>20</var>, <var data-var='time'>15:27</var> UTC Identified - We are aware of an issue which is causing some Broadcast live Streams using the US-East region from creating as expected due to the downgraded behaviour in AWS's US-EAST-1 Region.

Broadcast Live Events within the US-East-1 region are not being created as expected

Oct <var data-var='date'>20</var>, <var data-var='time'>14:48</var> UTC Resolved - This incident has been resolved.Oct <var data-var='date'>20</var>, <var data-var='time'>12:26</var> UTC Update - We are continuing to monitor for any further issues.Oct <var data-var='date'>20</var>, <var data-var='time'>10:32</var> UTC Monitoring - The situation with the degraded performances of a number of our services is improving, with the services themselves recovering.

Degraded perfomances of JWP services

Oct <var data-var='date'> 3</var>, <var data-var='time'>15:03</var> UTC Resolved - This incident has been resolved.Oct <var data-var='date'> 3</var>, <var data-var='time'>14:28</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Oct <var data-var='date'> 3</var>, <var data-var='time'>14:13</var> UTC Update - We are continuing to work on a fix for this issue.Oct <var data-var='date'> 3</var>, <var data-var='time'>13:27</var> UTC Identified - The issue causing the increase in errors has been identified, and a fix is in progress.Oct <var data-var='date'> 3</var>, <var data-var='time'>13:01</var> UTC Investigating - Third party provider issue impacting Instant Live.

Increased error rates for video ingest and playback for on-demand assets

Sep <var data-var='date'>29</var>, <var data-var='time'>18:49</var> UTC Resolved - This incident has been resolved.Sep <var data-var='date'>29</var>, <var data-var='time'>18:16</var> UTC Identified - The issue has been identified, and a fix is being implemented.Sep <var data-var='date'>29</var>, <var data-var='time'>17:51</var> UTC Investigating - We're investigating an authentication issue with the Instant Live feature

Accessibility issue with the Instant Live feature

Sep <var data-var='date'>22</var>, <var data-var='time'>21:42</var> UTC Resolved - The incident has been resolved.Sep <var data-var='date'>22</var>, <var data-var='time'>19:26</var> UTC Update - We are continuing to monitor for any further issues.Sep <var data-var='date'>22</var>, <var data-var='time'>18:58</var> UTC Monitoring - Our team has implemented a fix to resolve the issue, and is monitoring the situation. Though we believe the issue is resolved for all users, we will be monitoring and will post an update as soon as the issue is fully resolved.Sep <var data-var='date'>22</var>, <var data-var='time'>17:42</var> UTC Identified - Error rates have improved and returning to normal. The team are continuing to investigate the root cause of this error spike. We will continue to provide updates as we have more details.Sep <var data-var='date'>22</var>, <var data-var='time'>16:50</var> UTC Investigating - The previous status update was marked resolved unintentionally. Our systems are still experiencing elevated error rates, and our team is actively investigating.

Elevated error rates for video ingest and playback for assets and live streams

Sep <var data-var='date'>22</var>, <var data-var='time'>16:40</var> UTC Resolved - This incident has been resolved.Sep <var data-var='date'>22</var>, <var data-var='time'>15:30</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Sep <var data-var='date'>22</var>, <var data-var='time'>15:27</var> UTC Update - We are continuing to work on a fix for this issue.Sep <var data-var='date'>22</var>, <var data-var='time'>15:02</var> UTC Identified - Error rates have returned to normal, and the team are continuing to investigate and address the root cause of this error spike.

Is JW Player down?

JW Player status is UP

Lastest published events

Geo Location Controls Degraded

Planned Database Maintenance

DRM Issues affecting US and Asia regions

JW Player Services, Components and Regions

Recent JW Player events

Geo Location Controls Degraded

Planned Database Maintenance

DRM Issues affecting US and Asia regions

Video Uploads Failing

Video clips audio loss - 6 March 2026

Scheduled DRM Platform Maintenance

Get your FREE account now,
5 monitors included!

Is JW Player down?

JW Player status is UP

Lastest published events

Geo Location Controls Degraded

Planned Database Maintenance

DRM Issues affecting US and Asia regions

JW Player Services, Components and Regions

Recent JW Player events

Geo Location Controls Degraded

Planned Database Maintenance

DRM Issues affecting US and Asia regions

Video Uploads Failing

Video clips audio loss - 6 March 2026

Scheduled DRM Platform Maintenance

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!