Oct <var data-var='date'> 5</var>, <var data-var='time'>22:54</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'> 5</var>, <var data-var='time'>20:33</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'> 5</var>, <var data-var='time'>19:50</var> UTC Identified - Third party provider issue impacting Instant Live.

Elevated errors on Direct Uploads affecting Instant Live

Sep <var data-var='date'>25</var>, <var data-var='time'>07:06</var> UTC Resolved - The issue has been resolved Sep <var data-var='date'>25</var>, <var data-var='time'>01:24</var> UTC Monitoring - We are actively monitoring upcoming streams. Our 3rd Party Vendor continues to work on a fix for this issue. Sep <var data-var='date'>25</var>, <var data-var='time'>00:45</var> UTC Identified - We have identified this issue and confirmed it to be related to 3rd Party Vendor services. Sep <var data-var='date'>25</var>, <var data-var='time'>00:08</var> UTC Investigating - We are currently investigating issues with Broadcast Live Events in the US Region.

Degraded Streaming for Broadcast Live Events in the US Region

Sep <var data-var='date'>24</var>, <var data-var='time'>18:23</var> UTC Resolved - This incident has been resolved. Between 16:40 UTC and 17:36 UTC, webhook events were delivered with delays averaging around 5 minutes, with some events delayed up to 15 minutes. Video processing, playback, and API requests were unaffected, and no events were lost — all delayed webhooks have been delivered.The underlying issue in one of our internal database clusters has been addressed, and delivery times have been stable since 17:36 UTC. We apologize for the disruption. Sep <var data-var='date'>24</var>, <var data-var='time'>17:44</var> UTC Identified - Third party provider issue impacting Instant Live.

Elevated webhook delivery latency

Sep <var data-var='date'> 5</var>, <var data-var='time'>05:46</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'> 5</var>, <var data-var='time'>04:12</var> UTC Investigating - We’ve observed latency on our content services and are currently investigating the issue.

High latency on Content service

Sep <var data-var='date'> 4</var>, <var data-var='time'>08:14</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>30</var>, <var data-var='time'>00:46</var> UTC Monitoring - A fix has been implemented and we are monitoring stream start-up times in the US Region for stability. Aug <var data-var='date'>29</var>, <var data-var='time'>23:58</var> UTC Investigating - We're seeing the slow stream start up times recur in the US Region and are investigating. Aug <var data-var='date'>28</var>, <var data-var='time'>21:02</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>28</var>, <var data-var='time'>20:43</var> UTC Investigating - We are currently investigating this issue. We advise creating new streams in the EU Region.

Slow Stream start up times for Broadcast Live Events in the US Region

Aug <var data-var='date'>27</var>, <var data-var='time'>16:15</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>27</var>, <var data-var='time'>16:14</var> UTC Update - We are continuing to monitor for any further issues. Aug <var data-var='date'>26</var>, <var data-var='time'>17:40</var> UTC Update - Analytics data is now up to date. Usage data is still backfilling and will recover throughout the day Aug <var data-var='date'>26</var>, <var data-var='time'>15:35</var> UTC Monitoring - A fix has been implemented, some parts of the analytics and usage data are still recovering until the data is backfilled later today. Aug <var data-var='date'>26</var>, <var data-var='time'>15:02</var> UTC Update - Please note that the issue also affects the Dashboard Usage page of JWX accounts. We are continuing to work on a solution. Aug <var data-var='date'>26</var>, <var data-var='time'>13:06</var> UTC Identified - The issue has been identified and we are working on a solution. Aug <var data-var='date'>26</var>, <var data-var='time'>11:49</var> UTC Investigating - We are currently investigating a potential delay in our analytics data

Potential Delay in Analytics Data

Aug <var data-var='date'> 4</var>, <var data-var='time'>15:01</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'> 4</var>, <var data-var='time'>14:58</var> UTC Investigating - Delivery API playlist queries are failing, causing interruptions to playlist delivery

Brief interruption affecting Delivery services

Jul <var data-var='date'>28</var>, <var data-var='time'>13:49</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>28</var>, <var data-var='time'>10:13</var> UTC Identified - We have identified the issue and are working to restore full streaming performance. We will continue to monitor the situation. Jul <var data-var='date'>28</var>, <var data-var='time'>02:46</var> UTC Investigating - We are experiencing degraded streaming in the US region, we recommend streaming out of the EU region.

Jul <var data-var='date'>27</var>, <var data-var='time'>18:37</var> UTC Resolved - This incident has been resolved. We continue to monitor. Jul <var data-var='date'>27</var>, <var data-var='time'>18:31</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>27</var>, <var data-var='time'>18:18</var> UTC Identified - The issue has been identified. Jul <var data-var='date'>27</var>, <var data-var='time'>17:57</var> UTC Investigating - We are currently seeing delays in the creation of Live Events in the US Region which can result in failed events. We are currently investigating the root cause for this issue.

Delays in Broadcast Live Event creation in the US Region

Jul <var data-var='date'>27</var>, <var data-var='time'>18:29</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>27</var>, <var data-var='time'>18:17</var> UTC Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'>27</var>, <var data-var='time'>17:59</var> UTC Investigating - We're aware there's issues with content delivery in our playlists. We are investigating the cause.

Content Delivery Issues

Jul <var data-var='date'>21</var>, <var data-var='time'>01:17</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>21</var>, <var data-var='time'>01:09</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>21</var>, <var data-var='time'>01:02</var> UTC Identified - Third party provider issue impacting Instant Live.

Asset Creation Slowness in Certain Region

Jul <var data-var='date'>16</var>, <var data-var='time'>17:12</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>16</var>, <var data-var='time'>00:29</var> UTC Update - We are continuing to monitor for any further issues. Jul <var data-var='date'>15</var>, <var data-var='time'>21:10</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>15</var>, <var data-var='time'>19:26</var> UTC Identified - Third party provider issue impacting Instant Live.

Video live and playback issues

Jul <var data-var='date'>14</var>, <var data-var='time'>20:05</var> UTC Resolved - The incident has been resolved. Jul <var data-var='date'>14</var>, <var data-var='time'>17:20</var> UTC Identified - Third party provider issue impacting Instant Live.

Video Playback Issues impacting Instant Live

Jul <var data-var='date'>14</var>, <var data-var='time'>08:50</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>14</var>, <var data-var='time'>00:46</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>13</var>, <var data-var='time'>21:21</var> UTC Update - We are continuing to work on a fix for this issue. Jul <var data-var='date'>13</var>, <var data-var='time'>20:48</var> UTC Identified - Third party provider issue impacting Instant Live.

Live Stream Disruptions

Jul <var data-var='date'> 9</var>, <var data-var='time'>14:08</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'> 8</var>, <var data-var='time'>20:02</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'> 8</var>, <var data-var='time'>17:37</var> UTC Identified - Third party provider issue impacting Instant Live.

Jun <var data-var='date'>26</var>, <var data-var='time'>18:51</var> UTC Resolved - No further issues observed during monitoring period. Instant Live streams are operational. Jun <var data-var='date'>26</var>, <var data-var='time'>16:53</var> UTC Monitoring - Between 16:15 and 16:20 UTC a small number of live streams were disconnected. Active live streams were able to reconnect and resume, and there is no long term impact to DVR or VOD content from affected live streams other than resuming on a new Asset ID. All systems are currently operational and we are monitoring the live ingest systems.

Instant Live Stream Disconnects

Jun <var data-var='date'>25</var>, <var data-var='time'>16:51</var> UTC Resolved - A small number of live streams were disconnected around 13:10 UTC, ending the corresponding Asset. Active live streams were able to reconnect and resume, and there is no long term impact to DVR or VOD content from affected live streams other than resuming on a new Asset ID. All systems are currently green. Jun <var data-var='date'>25</var>, <var data-var='time'>14:05</var> UTC Investigating - Third party provider issue impacting Instant Live.

Disconnections affecting Instant Live

Jun <var data-var='date'>18</var>, <var data-var='time'>13:44</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>18</var>, <var data-var='time'>13:11</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>18</var>, <var data-var='time'>12:59</var> UTC Update - We are continuing to work on a fix for this issue. Jun <var data-var='date'>18</var>, <var data-var='time'>12:36</var> UTC Identified - We have identified the issue and are testing a possible fix. Jun <var data-var='date'>18</var>, <var data-var='time'>12:03</var> UTC Investigating - We are currently investigating an issue that is preventing users from re-uploading media via the Dashboard.

Media reuploading and VOD trimming issue

Jun <var data-var='date'>18</var>, <var data-var='time'>13:27</var> UTC Resolved - The incident has been resolved. Jun <var data-var='date'>18</var>, <var data-var='time'>11:39</var> UTC Monitoring - Video delivery for Live and VOD in the impacted region has returned to normal operations. The impacted time frame was 9:30 - 10:30 UTC. We are continuing to monitor. Jun <var data-var='date'>18</var>, <var data-var='time'>11:10</var> UTC Update - We've identified an issue with a CDN provider in the impacted regions. We are seeing recovery and continuing to monitor. Jun <var data-var='date'>18</var>, <var data-var='time'>10:54</var> UTC Update - Third party provider issue impacting Instant Live. Jun <var data-var='date'>18</var>, <var data-var='time'>10:31</var> UTC Identified - Third party provider issue impacting Instant Live.

Increased error in Instant Live

May <var data-var='date'>22</var>, <var data-var='time'>16:42</var> UTC Resolved - Between approximately 9:00 AM and 12:10 PM EST, some publishers experienced an interruption in player and ad rendering. The issue has been identified and resolved.

Resolved - Player Rendering Interruption (contentserver domain)

May <var data-var='date'>20</var>, <var data-var='time'>20:20</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>20</var>, <var data-var='time'>20:09</var> UTC Update - Our Playlists service is also affected. Streaming and playback of existing media remain unimpacted. We will provide another update shortly. May <var data-var='date'>20</var>, <var data-var='time'>20:04</var> UTC Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>20</var>, <var data-var='time'>19:47</var> UTC Investigating - We are investigating issue with media stuck in processing after upload

Media stuck in processing after upload

May <var data-var='date'> 6</var>, <var data-var='time'>18:29</var> UTC Resolved - This incident has been resolved. May <var data-var='date'> 6</var>, <var data-var='time'>17:52</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 6</var>, <var data-var='time'>16:45</var> UTC Identified - The issue has been identified and a fix is being implemented.

Elevated rebuffering and playback failures

May <var data-var='date'> 5</var>, <var data-var='time'>20:55</var> UTC Resolved - This incident has been resolved. May <var data-var='date'> 5</var>, <var data-var='time'>19:56</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 5</var>, <var data-var='time'>18:58</var> UTC Identified - Third party provider issue impacting Instant Live.

Elevated rebuffering and startup times for some on-demand assets and live streams

Apr <var data-var='date'>28</var>, <var data-var='time'>03:51</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>27</var>, <var data-var='time'>21:01</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>27</var>, <var data-var='time'>20:19</var> UTC Identified - Third party provider issue impacting Instant Live.

Issues downloading MP4 assets

Apr <var data-var='date'>22</var>, <var data-var='time'>19:50</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>22</var>, <var data-var='time'>18:53</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>22</var>, <var data-var='time'>18:13</var> UTC Identified - Third party provider issue impacting Instant Live.

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Lastest published events

Elevated errors on Direct Uploads affecting Instant Live

Degraded Streaming for Broadcast Live Events in the US Region

Elevated webhook delivery latency

JW Player Services, Components and Regions

Recent JW Player events

Elevated errors on Direct Uploads affecting Instant Live

Degraded Streaming for Broadcast Live Events in the US Region

Elevated webhook delivery latency

High latency on Content service

Slow Stream start up times for Broadcast Live Events in the US Region

Potential Delay in Analytics Data