Aug <var data-var='date'> 4</var>, <var data-var='time'>15:01</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'> 4</var>, <var data-var='time'>14:58</var> UTC Investigating - Delivery API playlist queries are failing, causing interruptions to playlist delivery

Brief interruption affecting Delivery services

Jul <var data-var='date'>28</var>, <var data-var='time'>13:49</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>28</var>, <var data-var='time'>10:13</var> UTC Identified - We have identified the issue and are working to restore full streaming performance. We will continue to monitor the situation. Jul <var data-var='date'>28</var>, <var data-var='time'>02:46</var> UTC Investigating - We are experiencing degraded streaming in the US region, we recommend streaming out of the EU region.

Degraded Streaming for Broadcast Live Events in the US Region

Jul <var data-var='date'>27</var>, <var data-var='time'>18:37</var> UTC Resolved - This incident has been resolved. We continue to monitor. Jul <var data-var='date'>27</var>, <var data-var='time'>18:31</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>27</var>, <var data-var='time'>18:18</var> UTC Identified - The issue has been identified. Jul <var data-var='date'>27</var>, <var data-var='time'>17:57</var> UTC Investigating - We are currently seeing delays in the creation of Live Events in the US Region which can result in failed events. We are currently investigating the root cause for this issue.

Delays in Broadcast Live Event creation in the US Region

Jul <var data-var='date'>27</var>, <var data-var='time'>18:29</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>27</var>, <var data-var='time'>18:17</var> UTC Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'>27</var>, <var data-var='time'>17:59</var> UTC Investigating - We're aware there's issues with content delivery in our playlists. We are investigating the cause.

Content Delivery Issues

Jul <var data-var='date'>21</var>, <var data-var='time'>01:17</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>21</var>, <var data-var='time'>01:09</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>21</var>, <var data-var='time'>01:02</var> UTC Identified - Third party provider issue impacting Instant Live.

Asset Creation Slowness in Certain Region

Jul <var data-var='date'>16</var>, <var data-var='time'>17:12</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>16</var>, <var data-var='time'>00:29</var> UTC Update - We are continuing to monitor for any further issues. Jul <var data-var='date'>15</var>, <var data-var='time'>21:10</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>15</var>, <var data-var='time'>19:26</var> UTC Identified - Third party provider issue impacting Instant Live.

Video live and playback issues

Jul <var data-var='date'>14</var>, <var data-var='time'>20:05</var> UTC Resolved - The incident has been resolved. Jul <var data-var='date'>14</var>, <var data-var='time'>17:20</var> UTC Identified - Third party provider issue impacting Instant Live.

Video Playback Issues impacting Instant Live

Jul <var data-var='date'>14</var>, <var data-var='time'>08:50</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>14</var>, <var data-var='time'>00:46</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>13</var>, <var data-var='time'>21:21</var> UTC Update - We are continuing to work on a fix for this issue. Jul <var data-var='date'>13</var>, <var data-var='time'>20:48</var> UTC Identified - Third party provider issue impacting Instant Live.

Live Stream Disruptions

Jul <var data-var='date'> 9</var>, <var data-var='time'>14:08</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'> 8</var>, <var data-var='time'>20:02</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'> 8</var>, <var data-var='time'>17:37</var> UTC Identified - Third party provider issue impacting Instant Live.

Jun <var data-var='date'>26</var>, <var data-var='time'>18:51</var> UTC Resolved - No further issues observed during monitoring period. Instant Live streams are operational. Jun <var data-var='date'>26</var>, <var data-var='time'>16:53</var> UTC Monitoring - Between 16:15 and 16:20 UTC a small number of live streams were disconnected. Active live streams were able to reconnect and resume, and there is no long term impact to DVR or VOD content from affected live streams other than resuming on a new Asset ID. All systems are currently operational and we are monitoring the live ingest systems.

Instant Live Stream Disconnects

Jun <var data-var='date'>25</var>, <var data-var='time'>16:51</var> UTC Resolved - A small number of live streams were disconnected around 13:10 UTC, ending the corresponding Asset. Active live streams were able to reconnect and resume, and there is no long term impact to DVR or VOD content from affected live streams other than resuming on a new Asset ID. All systems are currently green. Jun <var data-var='date'>25</var>, <var data-var='time'>14:05</var> UTC Investigating - Third party provider issue impacting Instant Live.

Disconnections affecting Instant Live

Jun <var data-var='date'>18</var>, <var data-var='time'>13:44</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>18</var>, <var data-var='time'>13:11</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>18</var>, <var data-var='time'>12:59</var> UTC Update - We are continuing to work on a fix for this issue. Jun <var data-var='date'>18</var>, <var data-var='time'>12:36</var> UTC Identified - We have identified the issue and are testing a possible fix. Jun <var data-var='date'>18</var>, <var data-var='time'>12:03</var> UTC Investigating - We are currently investigating an issue that is preventing users from re-uploading media via the Dashboard.

Media reuploading and VOD trimming issue

Jun <var data-var='date'>18</var>, <var data-var='time'>13:27</var> UTC Resolved - The incident has been resolved. Jun <var data-var='date'>18</var>, <var data-var='time'>11:39</var> UTC Monitoring - Video delivery for Live and VOD in the impacted region has returned to normal operations. The impacted time frame was 9:30 - 10:30 UTC. We are continuing to monitor. Jun <var data-var='date'>18</var>, <var data-var='time'>11:10</var> UTC Update - We've identified an issue with a CDN provider in the impacted regions. We are seeing recovery and continuing to monitor. Jun <var data-var='date'>18</var>, <var data-var='time'>10:54</var> UTC Update - Third party provider issue impacting Instant Live. Jun <var data-var='date'>18</var>, <var data-var='time'>10:31</var> UTC Identified - Third party provider issue impacting Instant Live.

Increased error in Instant Live

May <var data-var='date'>22</var>, <var data-var='time'>16:42</var> UTC Resolved - Between approximately 9:00 AM and 12:10 PM EST, some publishers experienced an interruption in player and ad rendering. The issue has been identified and resolved.

Resolved - Player Rendering Interruption (contentserver domain)

May <var data-var='date'>20</var>, <var data-var='time'>20:20</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>20</var>, <var data-var='time'>20:09</var> UTC Update - Our Playlists service is also affected. Streaming and playback of existing media remain unimpacted. We will provide another update shortly. May <var data-var='date'>20</var>, <var data-var='time'>20:04</var> UTC Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>20</var>, <var data-var='time'>19:47</var> UTC Investigating - We are investigating issue with media stuck in processing after upload

Media stuck in processing after upload

May <var data-var='date'> 6</var>, <var data-var='time'>18:29</var> UTC Resolved - This incident has been resolved. May <var data-var='date'> 6</var>, <var data-var='time'>17:52</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 6</var>, <var data-var='time'>16:45</var> UTC Identified - The issue has been identified and a fix is being implemented.

Elevated rebuffering and playback failures

May <var data-var='date'> 5</var>, <var data-var='time'>20:55</var> UTC Resolved - This incident has been resolved. May <var data-var='date'> 5</var>, <var data-var='time'>19:56</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 5</var>, <var data-var='time'>18:58</var> UTC Identified - Third party provider issue impacting Instant Live.

Elevated rebuffering and startup times for some on-demand assets and live streams

Apr <var data-var='date'>28</var>, <var data-var='time'>03:51</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>27</var>, <var data-var='time'>21:01</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>27</var>, <var data-var='time'>20:19</var> UTC Identified - Third party provider issue impacting Instant Live.

Issues downloading MP4 assets

Apr <var data-var='date'>22</var>, <var data-var='time'>19:50</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>22</var>, <var data-var='time'>18:53</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>22</var>, <var data-var='time'>18:13</var> UTC Identified - Third party provider issue impacting Instant Live.

Increased re-buffering and errors for some assets and live streams

Apr <var data-var='date'>22</var>, <var data-var='time'>00:08</var> UTC Resolved - The incident has been resolved. Apr <var data-var='date'>21</var>, <var data-var='time'>18:21</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>21</var>, <var data-var='time'>18:16</var> UTC Update - We are continuing to work on a fix for this issue. Apr <var data-var='date'>21</var>, <var data-var='time'>17:42</var> UTC Identified - Third party provider issue impacting Instant Live.

Ingest delays for some assets

Apr <var data-var='date'>16</var>, <var data-var='time'>23:00</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 5</var>, <var data-var='time'>13:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'> 5</var>, <var data-var='time'>12:43</var> UTC Scheduled - We are performing scheduled infrastructure upgrades to our DRM platform to improve reliability and operational efficiency. This update will roll out gradually with no expected service interruption and no expected downtime.

Scheduled DRM Platform Maintenance

Mar <var data-var='date'>31</var>, <var data-var='time'>17:00</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>31</var>, <var data-var='time'>16:58</var> UTC Monitoring - A fix has been implemented and we are monitoring the results Mar <var data-var='date'>31</var>, <var data-var='time'>16:54</var> UTC Investigating - Geo-location enforcement is currently degraded for Studio DRM customers using the Geo Location API and token geo settings. We are actively investigating.

Geo Location Controls Degraded

Mar <var data-var='date'>30</var>, <var data-var='time'>22:05</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>30</var>, <var data-var='time'>22:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>19</var>, <var data-var='time'>14:38</var> UTC Scheduled - A 5 minute downtime maintenance window is scheduled for 2026-03-30 at 22:00UTC. We suggest you handle any creation, updating, or deletion of media items outside of this downtime window. All media uploads via api.jwplayer.com or the dashboard will fail during this period. Any other requests to either the API or the dashboard during the maintenance window may not be fulfilled. This means during the 5 minute maintenance window: - Users will not be able to upload media via api.jwplayer.com or in the dashboard. Updating or reading media may not work. - Users may not be able to login to dashboard.jwplayer.com. - Users may not be able to start, end, or delete Instant Live or Broadcast Live SaaS streams. Active Instant Live or BCL SaaS streams will continue to work for existing viewers.

Planned Database Maintenance

Mar <var data-var='date'>23</var>, <var data-var='time'>15:44</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>23</var>, <var data-var='time'>15:17</var> UTC Update - We have applied a fix and are monitoring performance Mar <var data-var='date'>23</var>, <var data-var='time'>15:14</var> UTC Monitoring - Increased latency and 5xx on DRM platform requests

DRM Issues affecting US and Asia regions

Mar <var data-var='date'>11</var>, <var data-var='time'>18:19</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>11</var>, <var data-var='time'>17:38</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>11</var>, <var data-var='time'>17:30</var> UTC Investigating - We are currently investigating an issue affecting video uploads. Our engineering team is investigating.

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Lastest published events

Brief interruption affecting Delivery services

Degraded Streaming for Broadcast Live Events in the US Region

Delays in Broadcast Live Event creation in the US Region

JW Player Services, Components and Regions

Recent JW Player events

Brief interruption affecting Delivery services

Degraded Streaming for Broadcast Live Events in the US Region

Delays in Broadcast Live Event creation in the US Region

Content Delivery Issues

Asset Creation Slowness in Certain Region

Video live and playback issues