Jun <var data-var='date'>26</var>, <var data-var='time'>18:51</var> UTC Resolved - No further issues observed during monitoring period. Instant Live streams are operational. Jun <var data-var='date'>26</var>, <var data-var='time'>16:53</var> UTC Monitoring - Between 16:15 and 16:20 UTC a small number of live streams were disconnected. Active live streams were able to reconnect and resume, and there is no long term impact to DVR or VOD content from affected live streams other than resuming on a new Asset ID. All systems are currently operational and we are monitoring the live ingest systems.

Instant Live Stream Disconnects

Jun <var data-var='date'>25</var>, <var data-var='time'>16:51</var> UTC Resolved - A small number of live streams were disconnected around 13:10 UTC, ending the corresponding Asset. Active live streams were able to reconnect and resume, and there is no long term impact to DVR or VOD content from affected live streams other than resuming on a new Asset ID. All systems are currently green. Jun <var data-var='date'>25</var>, <var data-var='time'>14:05</var> UTC Investigating - Third party provider issue impacting Instant Live.

Disconnections affecting Instant Live

Jun <var data-var='date'>18</var>, <var data-var='time'>13:44</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>18</var>, <var data-var='time'>13:11</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>18</var>, <var data-var='time'>12:59</var> UTC Update - We are continuing to work on a fix for this issue. Jun <var data-var='date'>18</var>, <var data-var='time'>12:36</var> UTC Identified - We have identified the issue and are testing a possible fix. Jun <var data-var='date'>18</var>, <var data-var='time'>12:03</var> UTC Investigating - We are currently investigating an issue that is preventing users from re-uploading media via the Dashboard.

Media reuploading and VOD trimming issue

Jun <var data-var='date'>18</var>, <var data-var='time'>13:27</var> UTC Resolved - The incident has been resolved. Jun <var data-var='date'>18</var>, <var data-var='time'>11:39</var> UTC Monitoring - Video delivery for Live and VOD in the impacted region has returned to normal operations. The impacted time frame was 9:30 - 10:30 UTC. We are continuing to monitor. Jun <var data-var='date'>18</var>, <var data-var='time'>11:10</var> UTC Update - We've identified an issue with a CDN provider in the impacted regions. We are seeing recovery and continuing to monitor. Jun <var data-var='date'>18</var>, <var data-var='time'>10:54</var> UTC Update - Third party provider issue impacting Instant Live. Jun <var data-var='date'>18</var>, <var data-var='time'>10:31</var> UTC Identified - Third party provider issue impacting Instant Live.

Increased error in Instant Live

May <var data-var='date'>22</var>, <var data-var='time'>16:42</var> UTC Resolved - Between approximately 9:00 AM and 12:10 PM EST, some publishers experienced an interruption in player and ad rendering. The issue has been identified and resolved.

Resolved - Player Rendering Interruption (contentserver domain)

May <var data-var='date'>20</var>, <var data-var='time'>20:20</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>20</var>, <var data-var='time'>20:09</var> UTC Update - Our Playlists service is also affected. Streaming and playback of existing media remain unimpacted. We will provide another update shortly. May <var data-var='date'>20</var>, <var data-var='time'>20:04</var> UTC Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>20</var>, <var data-var='time'>19:47</var> UTC Investigating - We are investigating issue with media stuck in processing after upload

Media stuck in processing after upload

May <var data-var='date'> 6</var>, <var data-var='time'>18:29</var> UTC Resolved - This incident has been resolved. May <var data-var='date'> 6</var>, <var data-var='time'>17:52</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 6</var>, <var data-var='time'>16:45</var> UTC Identified - The issue has been identified and a fix is being implemented.

Elevated rebuffering and playback failures

May <var data-var='date'> 5</var>, <var data-var='time'>20:55</var> UTC Resolved - This incident has been resolved. May <var data-var='date'> 5</var>, <var data-var='time'>19:56</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 5</var>, <var data-var='time'>18:58</var> UTC Identified - Third party provider issue impacting Instant Live.

Elevated rebuffering and startup times for some on-demand assets and live streams

Apr <var data-var='date'>28</var>, <var data-var='time'>03:51</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>27</var>, <var data-var='time'>21:01</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>27</var>, <var data-var='time'>20:19</var> UTC Identified - Third party provider issue impacting Instant Live.

Issues downloading MP4 assets

Apr <var data-var='date'>22</var>, <var data-var='time'>19:50</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>22</var>, <var data-var='time'>18:53</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>22</var>, <var data-var='time'>18:13</var> UTC Identified - Third party provider issue impacting Instant Live.

Increased re-buffering and errors for some assets and live streams

Apr <var data-var='date'>22</var>, <var data-var='time'>00:08</var> UTC Resolved - The incident has been resolved. Apr <var data-var='date'>21</var>, <var data-var='time'>18:21</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>21</var>, <var data-var='time'>18:16</var> UTC Update - We are continuing to work on a fix for this issue. Apr <var data-var='date'>21</var>, <var data-var='time'>17:42</var> UTC Identified - Third party provider issue impacting Instant Live.

Ingest delays for some assets

Apr <var data-var='date'>16</var>, <var data-var='time'>23:00</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 5</var>, <var data-var='time'>13:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'> 5</var>, <var data-var='time'>12:43</var> UTC Scheduled - We are performing scheduled infrastructure upgrades to our DRM platform to improve reliability and operational efficiency. This update will roll out gradually with no expected service interruption and no expected downtime.

Scheduled DRM Platform Maintenance

Mar <var data-var='date'>31</var>, <var data-var='time'>17:00</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>31</var>, <var data-var='time'>16:58</var> UTC Monitoring - A fix has been implemented and we are monitoring the results Mar <var data-var='date'>31</var>, <var data-var='time'>16:54</var> UTC Investigating - Geo-location enforcement is currently degraded for Studio DRM customers using the Geo Location API and token geo settings. We are actively investigating.

Geo Location Controls Degraded

Mar <var data-var='date'>30</var>, <var data-var='time'>22:05</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>30</var>, <var data-var='time'>22:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>19</var>, <var data-var='time'>14:38</var> UTC Scheduled - A 5 minute downtime maintenance window is scheduled for 2026-03-30 at 22:00UTC. We suggest you handle any creation, updating, or deletion of media items outside of this downtime window. All media uploads via api.jwplayer.com or the dashboard will fail during this period. Any other requests to either the API or the dashboard during the maintenance window may not be fulfilled. This means during the 5 minute maintenance window: - Users will not be able to upload media via api.jwplayer.com or in the dashboard. Updating or reading media may not work. - Users may not be able to login to dashboard.jwplayer.com. - Users may not be able to start, end, or delete Instant Live or Broadcast Live SaaS streams. Active Instant Live or BCL SaaS streams will continue to work for existing viewers.

Planned Database Maintenance

Mar <var data-var='date'>23</var>, <var data-var='time'>15:44</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>23</var>, <var data-var='time'>15:17</var> UTC Update - We have applied a fix and are monitoring performance Mar <var data-var='date'>23</var>, <var data-var='time'>15:14</var> UTC Monitoring - Increased latency and 5xx on DRM platform requests

DRM Issues affecting US and Asia regions

Mar <var data-var='date'>11</var>, <var data-var='time'>18:19</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>11</var>, <var data-var='time'>17:38</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>11</var>, <var data-var='time'>17:30</var> UTC Investigating - We are currently investigating an issue affecting video uploads. Our engineering team is investigating.

Video Uploads Failing

Mar <var data-var='date'> 7</var>, <var data-var='time'>01:59</var> UTC Resolved - The incident has been resolved. Mar <var data-var='date'> 6</var>, <var data-var='time'>23:03</var> UTC Identified - Third party provider issue impacting Instant Live.

Video clips audio loss - 6 March 2026

Feb <var data-var='date'>25</var>, <var data-var='time'>00:34</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'>24</var>, <var data-var='time'>21:10</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>24</var>, <var data-var='time'>20:39</var> UTC Identified - Our teams have identified the cause of the delays and are actively working on recovery. Feb <var data-var='date'>24</var>, <var data-var='time'>20:16</var> UTC Update - We are continuing to investigate this issue. Feb <var data-var='date'>24</var>, <var data-var='time'>20:11</var> UTC Investigating - We are currently investigating delays in video ingestion and webhook delivery. Our teams are investigating and we will share an update once we have more information.

Delayed video ingest and webhook delivery

Feb <var data-var='date'>23</var>, <var data-var='time'>16:00</var> UTC Resolved - The issue has been resolved and all systems are operational. Feb <var data-var='date'>23</var>, <var data-var='time'>14:50</var> UTC Update - We are continuing to monitor for any further issues. Feb <var data-var='date'>23</var>, <var data-var='time'>14:48</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Some customers may have experienced a low number of playback failures during the incident. Feb <var data-var='date'>23</var>, <var data-var='time'>14:34</var> UTC Investigating - We are investigating an issue causing uploads to direct upload endpoints to fail for some customers. URL based ingest is not affected.

Direct Upload failures for some customers

Feb <var data-var='date'>19</var>, <var data-var='time'>20:25</var> UTC Resolved - Error rates have returned to normal. Please note there may still be intermittent issues as capacity is optimized. Feb <var data-var='date'>13</var>, <var data-var='time'>22:01</var> UTC Monitoring - We’re currently monitoring issues with an upstream provider. Feb <var data-var='date'>13</var>, <var data-var='time'>20:11</var> UTC Identified - The issue has been identified and a fix is being implemented. Feb <var data-var='date'>13</var>, <var data-var='time'>19:40</var> UTC Investigating - We are currently investigating this issue.

AI Publish Assistant and Audio Experiences Service Degraded Performance

Feb <var data-var='date'>19</var>, <var data-var='time'>19:57</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'>19</var>, <var data-var='time'>18:29</var> UTC Identified - The issue has been identified and a fix is being implemented. Feb <var data-var='date'>19</var>, <var data-var='time'>18:12</var> UTC Investigating - We are currently investigating an an issue where new monetization campaigns cannot be started.

New Monetization Campaigns

Feb <var data-var='date'> 2</var>, <var data-var='time'>02:07</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'> 1</var>, <var data-var='time'>17:04</var> UTC Monitoring - We have completed the remediation steps for impacted assets and will be monitoring. Jan <var data-var='date'>30</var>, <var data-var='time'>19:13</var> UTC Update - A fix has been implemented to address the issue for new assets, and the team is working through any remaining affected assets. We will post further updates as we have them. Jan <var data-var='date'>29</var>, <var data-var='time'>20:43</var> UTC Identified - We are continuing to work on a fix for this issue. Jan <var data-var='date'>29</var>, <var data-var='time'>18:30</var> UTC Investigating - We are currently investigating this issue. Jan <var data-var='date'>29</var>, <var data-var='time'>18:27</var> UTC Identified - Third party provider issue impacting Instant Live.

Corruption on some segments of some videos

Jan <var data-var='date'>23</var>, <var data-var='time'>06:31</var> UTC Resolved - This incident has been resolved. Jan <var data-var='date'>23</var>, <var data-var='time'>01:35</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>23</var>, <var data-var='time'>01:08</var> UTC Identified - Third party provider issue impacting Instant Live.

Elevated Livestream Errors - 23 January 2026

Jan <var data-var='date'> 8</var>, <var data-var='time'>20:37</var> UTC Resolved - This incident has been resolved. Jan <var data-var='date'> 8</var>, <var data-var='time'>20:21</var> UTC Identified - The issue has been identified and a fix is being implemented. Jan <var data-var='date'> 8</var>, <var data-var='time'>20:03</var> UTC Investigating - We are currently investigating this issue.

Analytics Service Degradation

Dec <var data-var='date'>17</var>, <var data-var='time'>15:45</var> UTC Resolved - This incident has been resolved. Dec <var data-var='date'>17</var>, <var data-var='time'>14:42</var> UTC Monitoring - We have had an incident with playlist delivery resulting in deteriorated performance. The incident has been resolved and we're monitoring recovery.

Is JW Player down?

JW Player status is UP

Lastest published events

Instant Live Stream Disconnects

Disconnections affecting Instant Live

Media reuploading and VOD trimming issue

JW Player Services, Components and Regions

Recent JW Player events

Instant Live Stream Disconnects

Disconnections affecting Instant Live

Media reuploading and VOD trimming issue

Increased error in Instant Live

Resolved - Player Rendering Interruption (contentserver domain)

Media stuck in processing after upload

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Is JW Player down?

JW Player status is UP

Lastest published events

Instant Live Stream Disconnects

Disconnections affecting Instant Live

Media reuploading and VOD trimming issue

JW Player Services, Components and Regions

Recent JW Player events

Instant Live Stream Disconnects

Disconnections affecting Instant Live

Media reuploading and VOD trimming issue

Increased error in Instant Live

Resolved - Player Rendering Interruption (contentserver domain)

Media stuck in processing after upload

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!