Sep <var data-var='date'>27</var>, <var data-var='time'>06:30</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>27</var>, <var data-var='time'>05:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>17</var>, <var data-var='time'>08:29</var> UTC Scheduled - JustCall has a scheduled maintenance window on Sunday, September 27th 2026 starting at 05:30 AM UTC. During this time, our team will be performing maintenance as part of our ongoing commitment to improving the reliability and performance of our platform. You might experience Sales Dialer disruption during the maintenance window, such as : * Any Sales Dialer calls happening during this window might not have their recordings generated.

Sales Dialer Scheduled Maintenance — Sunday, September 27th 2026

Sep <var data-var='date'> 1</var>, <var data-var='time'>19:20</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'> 1</var>, <var data-var='time'>17:44</var> UTC Identified - We are currently experiencing partial service degradation affecting Calling, Sales Dialer, and Inbound Call Services due to an ongoing infrastructure issue in GCP us-central1, along with elevated API failure at our voice provider. Some customers may experience intermittent call failures or connectivity issues. Our team is actively monitoring both incidents and working to restore full service availability as quickly as possible. GCP Status: https://status.cloud.google.com/incidents/J5ia5t9p3g9Q5Wi7r8Ev Voice Provider Status: https://status.twilio.com/incidents/3txtvjthljkt

Partial Degradation of Calling, SalesDialer, and Inbound Call Services

Aug <var data-var='date'>18</var>, <var data-var='time'>18:50</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>18</var>, <var data-var='time'>17:37</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>18</var>, <var data-var='time'>15:27</var> UTC Identified - The issue has been identified and a fix is being implemented.

Slowness reported across platform

Jul <var data-var='date'>10</var>, <var data-var='time'>16:08</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>10</var>, <var data-var='time'>16:05</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>10</var>, <var data-var='time'>15:25</var> UTC Update - We are continuing to investigate this issue. Jul <var data-var='date'>10</var>, <var data-var='time'>15:24</var> UTC Update - We are continuing to investigate this issue. Jul <var data-var='date'>10</var>, <var data-var='time'>15:23</var> UTC Investigating - We are currently investigating this issue.

JustCall is experiencing slowness

Jul <var data-var='date'> 5</var>, <var data-var='time'>06:49</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 5</var>, <var data-var='time'>05:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 1</var>, <var data-var='time'>19:14</var> UTC Scheduled - JustCall has a scheduled maintenance window on Sunday, July 5th 2026 for 05:30 AM-07:30 AM UTC. During this time, our team will be performing maintenance as part of our ongoing commitment to improving the reliability and performance of our platform. You might experience disruption (for smaller 2-3 min windows) during the maintenance window, such as : Slowness in loading JustCall being unavailable Unable to make/receive calls Unable to send/receive sms Unable to load Salesdialer and run campaigns. Call logs not loading

JustCall Scheduled Maintenance — Sunday, July 5th 2026

Jun <var data-var='date'>22</var>, <var data-var='time'>08:25</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>22</var>, <var data-var='time'>08:13</var> UTC Verifying - Verification is currently underway for the maintenance items. Jun <var data-var='date'>22</var>, <var data-var='time'>06:57</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>22</var>, <var data-var='time'>06:56</var> UTC Scheduled - JustCall has a scheduled maintenance window on Monday, June 22nd 2026 starting at 06:57 AM UTC. During this time, our team will be performing maintenance as part of our ongoing commitment to security of the Salesforce integration. You might experience Salesforce integration sync delays during the maintenance window, such as : * Messages syncing delayed to Salesforce. * Calls syncing delayed to Salesforce. * You might not see Salesforce integration on the Integrations section.

JustCall Scheduled Maintenance - Salesforce Integration

Jun <var data-var='date'>11</var>, <var data-var='time'>16:06</var> UTC Resolved - This incident is now resolved. We apologize for the disruption — if you’re still seeing slowness, please reach out to our support team. Jun <var data-var='date'>11</var>, <var data-var='time'>16:05</var> UTC Monitoring - We’ve identified the issue and applied a fix. Latencies are back to normal levels, and we’re monitoring closely to confirm full recovery. Jun <var data-var='date'>11</var>, <var data-var='time'>15:50</var> UTC Investigating - We’re aware that some customers are experiencing slow load times in the JustCall. Our team is actively investigating the cause.

JustCall is experiencing higher latency than usual.

May <var data-var='date'> 3</var>, <var data-var='time'>06:00</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'> 3</var>, <var data-var='time'>05:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>22</var>, <var data-var='time'>07:57</var> UTC Scheduled - JustCall has a scheduled maintenance window on Sunday, May 3rd 2026 starting at 05:30 AM UTC. During this time, our team will be performing maintenance as part of our ongoing commitment to improving the reliability and performance of our platform. You might experience Sales Dialer disruption during the maintenance window, such as : * Sales Dialer campaigns not running * Campaigns not appearing in the interface

JustCall Scheduled Maintenance — Sunday, May 3rd 2026

Mar <var data-var='date'> 9</var>, <var data-var='time'>11:59</var> UTC Resolved - This incident has been resolved. This seems to have been caused by an underlying GCP issue with GKE in the region where our system is hosted. Mar <var data-var='date'> 9</var>, <var data-var='time'>11:48</var> UTC Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'> 9</var>, <var data-var='time'>11:46</var> UTC Investigating - We are currently investigating this issue.

A subset of users unable to make and receive calls

Feb <var data-var='date'>15</var>, <var data-var='time'>06:34</var> UTC Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>15</var>, <var data-var='time'>06:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>12</var>, <var data-var='time'>08:14</var> UTC Scheduled - JustCall has a scheduled maintenance window on Sunday, February 15th 2025 starting at 06:00 AM UTC. During this time, our team will be rotating client facing SSL/TLS certificates. No further actions is required from your end.

JustCall Scheduled Maintenance — Sunday, February 15th 2025

Jan <var data-var='date'>18</var>, <var data-var='time'>06:00</var> UTC Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>18</var>, <var data-var='time'>05:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'> 5</var>, <var data-var='time'>17:50</var> UTC Scheduled - JustCall has a scheduled maintenance window on Sunday, January 18th 2025 starting at 05:00 AM UTC. During this time, our team will be performing maintenance as part of our ongoing commitment to improving the reliability and performance of our platform. You might experience Integrations disruption during the maintenance window, such as : * You might not be able to send or receive calls during this time. * Calls might not appear instantly on the user interface or in developer API results.

JustCall Scheduled Maintenance — Sunday, January 18th 2025

Dec <var data-var='date'>29</var>, <var data-var='time'>09:41</var> UTC Completed - The scheduled maintenance has been completed. Dec <var data-var='date'>29</var>, <var data-var='time'>08:41</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>29</var>, <var data-var='time'>08:40</var> UTC Scheduled - JustCall has a scheduled maintenance window on Monday, December 29th 2025 starting at 08:40 AM UTC. During this time, our team will be performing maintenance as part of our ongoing commitment to improving the reliability and performance of our platform. You may experience Contacts disruption during the maintenance window, such as : * Contacts not appearing in the interface * Unable to update/write contacts. * Other services like SMS/Calling might not be able to show or update contacts. * Contact syncing from CRMs might be delayed. * Call logs and SMS syncing to CRMs might be delayed.

Database Maintainance

Dec <var data-var='date'>29</var>, <var data-var='time'>07:50</var> UTC Completed - The scheduled maintenance has been completed. Dec <var data-var='date'>29</var>, <var data-var='time'>06:50</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>29</var>, <var data-var='time'>06:48</var> UTC Scheduled - JustCall has a scheduled maintenance window on Sunday, December 29th 2025 starting at 06:50 AM UTC. During this time, our team will be performing maintenance as part of our ongoing commitment to improving the reliability and performance of our platform. You may experience Sales Dialer disruption during the maintenance window, such as : * Sales Dialer campaigns not running * Campaigns not appearing in the interface

Dec <var data-var='date'> 7</var>, <var data-var='time'>06:30</var> UTC Completed - The scheduled maintenance has been completed. Dec <var data-var='date'> 7</var>, <var data-var='time'>05:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'> 5</var>, <var data-var='time'>13:37</var> UTC Scheduled - JustCall has a scheduled maintenance window on Sunday, December 7th 2025 starting at 05:00 AM UTC. During this time, our team will be performing maintenance as part of our ongoing commitment to improving the reliability and performance of our platform. You may experience Integrations disruption during the maintenance window, such as : * SMS/MMS might not be able to send or receive during this time. * SMS/MMS not appearing on the user interface or in developer API results.

JustCall Scheduled Maintenance — Sunday, December 7th 2025

Dec <var data-var='date'> 1</var>, <var data-var='time'>16:51</var> UTC Resolved - This incident has been resolved. Dec <var data-var='date'> 1</var>, <var data-var='time'>16:47</var> UTC Identified - The issue has been identified and a fix is being implemented. Dec <var data-var='date'> 1</var>, <var data-var='time'>16:45</var> UTC Investigating - We're currently investigating the slowness in the JustCall webapp for some of our customers.

JustCall Webapp is Loading slow

Nov <var data-var='date'> 9</var>, <var data-var='time'>07:30</var> UTC Completed - The scheduled maintenance has been completed. Nov <var data-var='date'> 9</var>, <var data-var='time'>05:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>29</var>, <var data-var='time'>09:09</var> UTC Scheduled - JustCall has a scheduled maintenance window on Sunday, November 9th 2025 starting at 05:30 AM UTC. During this time, our team will be performing maintenance as part of our ongoing commitment to improving the reliability and performance of our platform. You may experience Integrations disruption during the maintenance window, such as : * SMS/MMS might not be able to send or receive during this time. * SMS/MMS not appearing on the user interface or in developer API results. * Sales Dialer campaigns not running * Sales Dialer campaigns not appearing in the interface

JustCall Scheduled Maintenance — Sunday, November 9th 2025

Nov <var data-var='date'> 1</var>, <var data-var='time'>08:46</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'> 1</var>, <var data-var='time'>08:40</var> UTC Monitoring - The fix has been deployed, and SSL validation errors should now be resolved. We are monitoring system stability before marking this incident as resolved. Nov <var data-var='date'> 1</var>, <var data-var='time'>08:06</var> UTC Identified - The issue has been identified as an invalid intermediate certificate configuration affecting a subset of edge nodes. A fix is being deployed. Nov <var data-var='date'> 1</var>, <var data-var='time'>08:05</var> UTC Investigating - We are currently investigating this issue.

Connection Errors for Some Customers Due to SSL Certificate Issue

Oct <var data-var='date'>20</var>, <var data-var='time'>19:15</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'>20</var>, <var data-var='time'>18:47</var> UTC Update - We are continuing to monitor for any further issues. Oct <var data-var='date'>20</var>, <var data-var='time'>18:26</var> UTC Monitoring - We are currently experiencing service disruptions caused by an ongoing AWS outage affecting our upstream provider. Our engineering teams are actively working with the provider to restore full functionality as soon as possible. Impact: Some customers may experience intermittent failures when making or receiving calls or SMS messages. Workaround: If you encounter a failure, please retry the action as a temporary workaround. We’ll continue to monitor the situation closely and will share updates as more information becomes available.

Degraded performance affecting Calls and SMS

Oct <var data-var='date'>20</var>, <var data-var='time'>11:32</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'>20</var>, <var data-var='time'>10:41</var> UTC Update - We are continuing to monitor for any further issues. Oct <var data-var='date'>20</var>, <var data-var='time'>10:40</var> UTC Update - Calls can now be made and received through the Mobile App. Our team is actively working to restore outbound calling functionality on the Web Dialer. In the meantime, we recommend using the Mobile App to place outbound calls as a temporary workaround. Oct <var data-var='date'>20</var>, <var data-var='time'>09:33</var> UTC Monitoring - SMS services have been successfully restored. Our team continues to monitor their performance and is actively collaborating with our upstream providers to expedite the restoration of calling services. Oct <var data-var='date'>20</var>, <var data-var='time'>06:31</var> UTC Identified - We have identified that the issue originates from our upstream providers, who are currently impacted by a widespread AWS outage in the US-East-1 (N. Virginia) region. You can view the latest status update from AWS here - https://health.aws.amazon.com/health/status?eventID=arn:aws:health:us-east-1::event/MULTIPLE_SERVICES/AWS_MULTIPLE_SERVICES_OPERATIONAL_ISSUE/AWS_MULTIPLE_SERVICES_OPERATIONAL_ISSUE_BA540_514A652BE1A Oct <var data-var='date'>20</var>, <var data-var='time'>06:27</var> UTC Investigating - We are currently investigating this issue.

Oct <var data-var='date'>12</var>, <var data-var='time'>06:30</var> UTC Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>12</var>, <var data-var='time'>05:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'> 6</var>, <var data-var='time'>18:36</var> UTC Update - We will be undergoing scheduled maintenance during this time. Sep <var data-var='date'>29</var>, <var data-var='time'>07:16</var> UTC Scheduled - JustCall has a scheduled maintenance window on Sunday, October 12th 2025 starting at 05:30 AM UTC. During this time, our team will be performing maintenance as part of our ongoing commitment to improving the reliability and performance of our platform. You may experience Integrations disruption during the maintenance window, such as : * Calls/SMS may not be able to sync to the connected integrations during this time and may be delayed. * New integrations might not connect during this time. * Contacts syncing may be delayed during this time. * Fax functionality might not work during this time. * Live dashboard might misbehave during this time.

JustCall Scheduled Maintenance — Sunday, October 12th 2025

Sep <var data-var='date'>28</var>, <var data-var='time'>06:40</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>28</var>, <var data-var='time'>06:24</var> UTC Verifying - Verification is currently underway for the maintenance items. Sep <var data-var='date'>28</var>, <var data-var='time'>05:31</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>18</var>, <var data-var='time'>09:50</var> UTC Scheduled - JustCall has a scheduled maintenance window on Sunday, September 28th 2025 starting at 05:30 AM UTC. During this time, our team will be performing maintenance as part of our ongoing commitment to improving the reliability and performance of our platform. You may experience Sales Dialer disruption during the maintenance window, such as : * Sales Dialer campaigns not running * Campaigns not appearing in the interface

JustCall Scheduled Maintenance — Sunday, September 28th 2025

Sep <var data-var='date'>12</var>, <var data-var='time'>02:53</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'>12</var>, <var data-var='time'>02:46</var> UTC Identified - The issue has been identified and a fix is being implemented. Sep <var data-var='date'>12</var>, <var data-var='time'>02:45</var> UTC Investigating - We are currently investigating this issue.

Subset of Customers Unable to Access Sales Dialer

Jul <var data-var='date'>11</var>, <var data-var='time'>12:30</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>11</var>, <var data-var='time'>12:28</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>11</var>, <var data-var='time'>12:00</var> UTC Identified - We have identified an issue affecting a subset of customers, where credit deductions are occurring at a higher rate than intended. Our team is actively investigating and working to resolve the problem.

Unintended Credits deduction

Jul <var data-var='date'> 9</var>, <var data-var='time'>15:25</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'> 9</var>, <var data-var='time'>15:00</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'> 9</var>, <var data-var='time'>14:51</var> UTC Investigating - Some customers are experiencing issues with loading the JustCall dashboard, and failures in sending SMS, MMS, and making or receiving calls via the web interface. Investigation is ongoing.

Partial Dashboard, Calling, SMS, and MMS Service Disruption

Apr <var data-var='date'> 7</var>, <var data-var='time'>10:30</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'> 7</var>, <var data-var='time'>10:25</var> UTC Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'> 7</var>, <var data-var='time'>10:23</var> UTC Investigating - We've observed an increased rate of errors where users are experiencing difficulty in making & receiving calls.

Is JustCall down?

JustCall status is UP

Lastest published events

Sales Dialer Scheduled Maintenance — Sunday, September 27th 2026

Partial Degradation of Calling, SalesDialer, and Inbound Call Services

Slowness reported across platform

JustCall Services, Components and Regions

Recent JustCall events

Sales Dialer Scheduled Maintenance — Sunday, September 27th 2026

Partial Degradation of Calling, SalesDialer, and Inbound Call Services

Slowness reported across platform

JustCall is experiencing slowness

JustCall Scheduled Maintenance — Sunday, July 5th 2026

JustCall Scheduled Maintenance - Salesforce Integration