Mar <var data-var='date'> 9</var>, <var data-var='time'>11:59</var> UTC Resolved - This incident has been resolved. This seems to have been caused by an underlying GCP issue with GKE in the region where our system is hosted.Mar <var data-var='date'> 9</var>, <var data-var='time'>11:48</var> UTC Identified - The issue has been identified and a fix is being implemented.Mar <var data-var='date'> 9</var>, <var data-var='time'>11:46</var> UTC Investigating - We are currently investigating this issue.

A subset of users unable to make and receive calls

Feb <var data-var='date'>15</var>, <var data-var='time'>06:34</var> UTC Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>15</var>, <var data-var='time'>06:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>12</var>, <var data-var='time'>08:14</var> UTC Scheduled - JustCall has a scheduled maintenance window on Sunday, February 15th 2025 starting at 06:00 AM UTC. During this time, our team will be rotating client facing SSL/TLS certificates. No further actions is required from your end.

JustCall Scheduled Maintenance — Sunday, February 15th 2025

Jan <var data-var='date'>18</var>, <var data-var='time'>06:00</var> UTC Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>18</var>, <var data-var='time'>05:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'> 5</var>, <var data-var='time'>17:50</var> UTC Scheduled - JustCall has a scheduled maintenance window on Sunday, January 18th 2025 starting at 05:00 AM UTC. During this time, our team will be performing maintenance as part of our ongoing commitment to improving the reliability and performance of our platform. You might experience Integrations disruption during the maintenance window, such as : * You might not be able to send or receive calls during this time. * Calls might not appear instantly on the user interface or in developer API results.

JustCall Scheduled Maintenance — Sunday, January 18th 2025

Dec <var data-var='date'>29</var>, <var data-var='time'>09:41</var> UTC Completed - The scheduled maintenance has been completed.Dec <var data-var='date'>29</var>, <var data-var='time'>08:41</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec <var data-var='date'>29</var>, <var data-var='time'>08:40</var> UTC Scheduled - JustCall has a scheduled maintenance window on Monday, December 29th 2025 starting at 08:40 AM UTC. During this time, our team will be performing maintenance as part of our ongoing commitment to improving the reliability and performance of our platform. You may experience Contacts disruption during the maintenance window, such as : * Contacts not appearing in the interface * Unable to update/write contacts. * Other services like SMS/Calling might not be able to show or update contacts. * Contact syncing from CRMs might be delayed. * Call logs and SMS syncing to CRMs might be delayed.

Database Maintainance

Dec <var data-var='date'>29</var>, <var data-var='time'>07:50</var> UTC Completed - The scheduled maintenance has been completed.Dec <var data-var='date'>29</var>, <var data-var='time'>06:50</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec <var data-var='date'>29</var>, <var data-var='time'>06:48</var> UTC Scheduled - JustCall has a scheduled maintenance window on Sunday, December 29th 2025 starting at 06:50 AM UTC. During this time, our team will be performing maintenance as part of our ongoing commitment to improving the reliability and performance of our platform. You may experience Sales Dialer disruption during the maintenance window, such as : * Sales Dialer campaigns not running * Campaigns not appearing in the interface

Dec <var data-var='date'> 7</var>, <var data-var='time'>06:30</var> UTC Completed - The scheduled maintenance has been completed.Dec <var data-var='date'> 7</var>, <var data-var='time'>05:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec <var data-var='date'> 5</var>, <var data-var='time'>13:37</var> UTC Scheduled - JustCall has a scheduled maintenance window on Sunday, December 7th 2025 starting at 05:00 AM UTC. During this time, our team will be performing maintenance as part of our ongoing commitment to improving the reliability and performance of our platform. You may experience Integrations disruption during the maintenance window, such as : * SMS/MMS might not be able to send or receive during this time. * SMS/MMS not appearing on the user interface or in developer API results.

JustCall Scheduled Maintenance — Sunday, December 7th 2025

Dec <var data-var='date'> 1</var>, <var data-var='time'>16:51</var> UTC Resolved - This incident has been resolved.Dec <var data-var='date'> 1</var>, <var data-var='time'>16:47</var> UTC Identified - The issue has been identified and a fix is being implemented.Dec <var data-var='date'> 1</var>, <var data-var='time'>16:45</var> UTC Investigating - We're currently investigating the slowness in the JustCall webapp for some of our customers.

JustCall Webapp is Loading slow

Nov <var data-var='date'> 9</var>, <var data-var='time'>07:30</var> UTC Completed - The scheduled maintenance has been completed.Nov <var data-var='date'> 9</var>, <var data-var='time'>05:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct <var data-var='date'>29</var>, <var data-var='time'>09:09</var> UTC Scheduled - JustCall has a scheduled maintenance window on Sunday, November 9th 2025 starting at 05:30 AM UTC. During this time, our team will be performing maintenance as part of our ongoing commitment to improving the reliability and performance of our platform. You may experience Integrations disruption during the maintenance window, such as : * SMS/MMS might not be able to send or receive during this time. * SMS/MMS not appearing on the user interface or in developer API results. * Sales Dialer campaigns not running * Sales Dialer campaigns not appearing in the interface

JustCall Scheduled Maintenance — Sunday, November 9th 2025

Nov <var data-var='date'> 1</var>, <var data-var='time'>08:46</var> UTC Resolved - This incident has been resolved.Nov <var data-var='date'> 1</var>, <var data-var='time'>08:40</var> UTC Monitoring - The fix has been deployed, and SSL validation errors should now be resolved. We are monitoring system stability before marking this incident as resolved.Nov <var data-var='date'> 1</var>, <var data-var='time'>08:06</var> UTC Identified - The issue has been identified as an invalid intermediate certificate configuration affecting a subset of edge nodes. A fix is being deployed.Nov <var data-var='date'> 1</var>, <var data-var='time'>08:05</var> UTC Investigating - We are currently investigating this issue.

Connection Errors for Some Customers Due to SSL Certificate Issue

Oct <var data-var='date'>20</var>, <var data-var='time'>19:15</var> UTC Resolved - This incident has been resolved.Oct <var data-var='date'>20</var>, <var data-var='time'>18:47</var> UTC Update - We are continuing to monitor for any further issues.Oct <var data-var='date'>20</var>, <var data-var='time'>18:26</var> UTC Monitoring - We are currently experiencing service disruptions caused by an ongoing AWS outage affecting our upstream provider. Our engineering teams are actively working with the provider to restore full functionality as soon as possible. Impact: Some customers may experience intermittent failures when making or receiving calls or SMS messages. Workaround: If you encounter a failure, please retry the action as a temporary workaround. We’ll continue to monitor the situation closely and will share updates as more information becomes available.

Degraded performance affecting Calls and SMS

Oct <var data-var='date'>20</var>, <var data-var='time'>11:32</var> UTC Resolved - This incident has been resolved.Oct <var data-var='date'>20</var>, <var data-var='time'>10:41</var> UTC Update - We are continuing to monitor for any further issues.Oct <var data-var='date'>20</var>, <var data-var='time'>10:40</var> UTC Update - Calls can now be made and received through the Mobile App. Our team is actively working to restore outbound calling functionality on the Web Dialer. In the meantime, we recommend using the Mobile App to place outbound calls as a temporary workaround.Oct <var data-var='date'>20</var>, <var data-var='time'>09:33</var> UTC Monitoring - SMS services have been successfully restored. Our team continues to monitor their performance and is actively collaborating with our upstream providers to expedite the restoration of calling services.Oct <var data-var='date'>20</var>, <var data-var='time'>06:31</var> UTC Identified - We have identified that the issue originates from our upstream providers, who are currently impacted by a widespread AWS outage in the US-East-1 (N. Virginia) region. You can view the latest status update from AWS here - https://health.aws.amazon.com/health/status?eventID=arn:aws:health:us-east-1::event/MULTIPLE_SERVICES/AWS_MULTIPLE_SERVICES_OPERATIONAL_ISSUE/AWS_MULTIPLE_SERVICES_OPERATIONAL_ISSUE_BA540_514A652BE1AOct <var data-var='date'>20</var>, <var data-var='time'>06:27</var> UTC Investigating - We are currently investigating this issue.

Oct <var data-var='date'>12</var>, <var data-var='time'>06:30</var> UTC Completed - The scheduled maintenance has been completed.Oct <var data-var='date'>12</var>, <var data-var='time'>05:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct <var data-var='date'> 6</var>, <var data-var='time'>18:36</var> UTC Update - We will be undergoing scheduled maintenance during this time.Sep <var data-var='date'>29</var>, <var data-var='time'>07:16</var> UTC Scheduled - JustCall has a scheduled maintenance window on Sunday, October 12th 2025 starting at 05:30 AM UTC. During this time, our team will be performing maintenance as part of our ongoing commitment to improving the reliability and performance of our platform. You may experience Integrations disruption during the maintenance window, such as : * Calls/SMS may not be able to sync to the connected integrations during this time and may be delayed. * New integrations might not connect during this time. * Contacts syncing may be delayed during this time. * Fax functionality might not work during this time. * Live dashboard might misbehave during this time.

JustCall Scheduled Maintenance — Sunday, October 12th 2025

Sep <var data-var='date'>28</var>, <var data-var='time'>06:40</var> UTC Completed - The scheduled maintenance has been completed.Sep <var data-var='date'>28</var>, <var data-var='time'>06:24</var> UTC Verifying - Verification is currently underway for the maintenance items.Sep <var data-var='date'>28</var>, <var data-var='time'>05:31</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep <var data-var='date'>18</var>, <var data-var='time'>09:50</var> UTC Scheduled - JustCall has a scheduled maintenance window on Sunday, September 28th 2025 starting at 05:30 AM UTC. During this time, our team will be performing maintenance as part of our ongoing commitment to improving the reliability and performance of our platform. You may experience Sales Dialer disruption during the maintenance window, such as : * Sales Dialer campaigns not running * Campaigns not appearing in the interface

JustCall Scheduled Maintenance — Sunday, September 28th 2025

Sep <var data-var='date'>12</var>, <var data-var='time'>02:53</var> UTC Resolved - This incident has been resolved.Sep <var data-var='date'>12</var>, <var data-var='time'>02:46</var> UTC Identified - The issue has been identified and a fix is being implemented.Sep <var data-var='date'>12</var>, <var data-var='time'>02:45</var> UTC Investigating - We are currently investigating this issue.

Subset of Customers Unable to Access Sales Dialer

Jul <var data-var='date'>11</var>, <var data-var='time'>12:30</var> UTC Resolved - This incident has been resolved.Jul <var data-var='date'>11</var>, <var data-var='time'>12:28</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Jul <var data-var='date'>11</var>, <var data-var='time'>12:00</var> UTC Identified - We have identified an issue affecting a subset of customers, where credit deductions are occurring at a higher rate than intended. Our team is actively investigating and working to resolve the problem.

Unintended Credits deduction

Jul <var data-var='date'> 9</var>, <var data-var='time'>15:25</var> UTC Resolved - This incident has been resolved.Jul <var data-var='date'> 9</var>, <var data-var='time'>15:00</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Jul <var data-var='date'> 9</var>, <var data-var='time'>14:51</var> UTC Investigating - Some customers are experiencing issues with loading the JustCall dashboard, and failures in sending SMS, MMS, and making or receiving calls via the web interface. Investigation is ongoing.

Partial Dashboard, Calling, SMS, and MMS Service Disruption

Apr <var data-var='date'> 7</var>, <var data-var='time'>10:30</var> UTC Resolved - This incident has been resolved.Apr <var data-var='date'> 7</var>, <var data-var='time'>10:25</var> UTC Identified - The issue has been identified and a fix is being implemented.Apr <var data-var='date'> 7</var>, <var data-var='time'>10:23</var> UTC Investigating - We've observed an increased rate of errors where users are experiencing difficulty in making & receiving calls.

Users Unable to Make and Receive Calls

Dec <var data-var='date'>10</var>, <var data-var='time'>17:15</var> UTC Resolved - This incident has been resolved.Dec <var data-var='date'>10</var>, <var data-var='time'>16:45</var> UTC Investigating - We are currently investigating this issue.

JustCall app is loading slow

Jan <var data-var='date'>31</var>, <var data-var='time'>17:27</var> UTC Resolved - This incident has been resolved.Jan <var data-var='date'>31</var>, <var data-var='time'>17:12</var> UTC Investigating - We are currently investigating this issue.

Sep <var data-var='date'> 1</var>, <var data-var='time'>12:03</var> UTC Resolved - This incident has been resolved.Sep <var data-var='date'> 1</var>, <var data-var='time'>12:02</var> UTC Identified - The issue has been identified and a fix is being implemented.Sep <var data-var='date'> 1</var>, <var data-var='time'>11:58</var> UTC Investigating - The web application is loading slow for some of the users. Our team is investigating it.

JustCall App loading slow for some customers

Jun <var data-var='date'>14</var>, <var data-var='time'>14:07</var> UTC Resolved - This incident has been resolved.Jun <var data-var='date'>14</var>, <var data-var='time'>14:05</var> UTC Identified - The issue has been identified and a fix is being implemented.Jun <var data-var='date'>14</var>, <var data-var='time'>14:01</var> UTC Investigating - We've observed an increased rate of errors where users are trying to open the JustCall Dialer.

JustCall Dialer Not Loading for Some Users

Jun <var data-var='date'> 1</var>, <var data-var='time'>15:08</var> UTC Resolved - This incident has been resolved.Jun <var data-var='date'> 1</var>, <var data-var='time'>15:05</var> UTC Identified - The issue has been identified and a fix is being implemented.Jun <var data-var='date'> 1</var>, <var data-var='time'>15:03</var> UTC Investigating - We've observed an increased rate of errors where users are experiencing difficulty in receiving incoming calls.

Users Unable to Receive Calls

May <var data-var='date'>23</var>, <var data-var='time'>15:07</var> UTC Resolved - This incident has been resolved.May <var data-var='date'>23</var>, <var data-var='time'>15:04</var> UTC Update - We are continuing to monitor to ensure a full recovery.May <var data-var='date'>23</var>, <var data-var='time'>15:02</var> UTC Monitoring - The team was able to address the issue. We will continue monitoring the service to ensure a full recovery.May <var data-var='date'>23</var>, <var data-var='time'>14:50</var> UTC Identified - The issues have been identified and the team is actively working to make the system stable and implement a fix.May <var data-var='date'>23</var>, <var data-var='time'>14:48</var> UTC Update - We are continuing to investigate this issue.May <var data-var='date'>23</var>, <var data-var='time'>14:45</var> UTC Investigating - High latency in loading the JustCall app was reported by our monitoring system.

Apr <var data-var='date'>26</var>, <var data-var='time'>19:00</var> UTC Resolved - On April 26th at 7:00 PM (GMT), we discovered issues with contact syncing and logging of calls and SMS in Keap (formerly Infusionsoft) CRM. We resolved these problems by April 27th at 0:00 AM (GMT) and are currently working on syncing the affected calls and SMS. We anticipate that the syncing process will be finished by April 30th at 0:00 AM (GMT).

Issue with Keap (fka Infusionsoft) integration

Dec <var data-var='date'> 7</var>, <var data-var='time'>00:00</var> UTC Resolved - JustCall Dashboard was showing security warning for our customers. Timelines: 5:30 AM IST (Issue Reported) - Issues were reported in loading JustCall Dashboard 6:35 AM IST (Issue Fixed) - SSL certificate was renewed

Is JustCall down?

JustCall status is UP

Lastest published events

A subset of users unable to make and receive calls

JustCall Scheduled Maintenance — Sunday, February 15th 2025

JustCall Scheduled Maintenance — Sunday, January 18th 2025

JustCall Services, Components and Regions

Recent JustCall events

A subset of users unable to make and receive calls

JustCall Scheduled Maintenance — Sunday, February 15th 2025

JustCall Scheduled Maintenance — Sunday, January 18th 2025

Database Maintainance

Database Maintainance

JustCall Scheduled Maintenance — Sunday, December 7th 2025

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Is JustCall down?

JustCall status is UP

Lastest published events

A subset of users unable to make and receive calls

JustCall Scheduled Maintenance — Sunday, February 15th 2025

JustCall Scheduled Maintenance — Sunday, January 18th 2025

JustCall Services, Components and Regions

Recent JustCall events

A subset of users unable to make and receive calls

JustCall Scheduled Maintenance — Sunday, February 15th 2025

JustCall Scheduled Maintenance — Sunday, January 18th 2025

Database Maintainance

Database Maintainance

JustCall Scheduled Maintenance — Sunday, December 7th 2025

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!