May <var data-var='date'> 8</var>, <var data-var='time'>02:28</var> MDT Resolved - This incident has been resolved. May <var data-var='date'> 8</var>, <var data-var='time'>00:51</var> MDT Monitoring - A fix has been implemented. We are currently monitoring the results. May <var data-var='date'> 8</var>, <var data-var='time'>00:44</var> MDT Identified - The issue has been identified and the team is working on the fix. May <var data-var='date'> 8</var>, <var data-var='time'>00:41</var> MDT Investigating - We are currently investigating delays or timeouts loading the devices page in the admin console. We are investigating the cause of the issues currently, and will provide an update within one hour.

Degraded Console Service - Devices Page slowness

Apr <var data-var='date'>28</var>, <var data-var='time'>03:55</var> MDT Resolved - The incident has been resolved. Apr <var data-var='date'>28</var>, <var data-var='time'>03:00</var> MDT Monitoring - A fix has been implemented, and Agent installations should now be functioning as expected. Our team is actively monitoring the situation to ensure continued stability. Apr <var data-var='date'>28</var>, <var data-var='time'>02:57</var> MDT Identified - The issue has been identified and a fix will be implemented soon. Apr <var data-var='date'>28</var>, <var data-var='time'>02:01</var> MDT Investigating - We are currently aware of reports with agent Installation failing, this is affecting MacOS, Windows and Linux. We are investigating the cause of the issues currently, and will provide an update within one hour.

Degraded Agent Service on MacOS, Windows and Linux

Apr <var data-var='date'> 2</var>, <var data-var='time'>23:59</var> MDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'> 2</var>, <var data-var='time'>23:55</var> MDT Verifying - Verification is currently underway for the maintenance items. Apr <var data-var='date'> 2</var>, <var data-var='time'>22:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>24</var>, <var data-var='time'>13:00</var> MDT Scheduled - Scheduled maintenance for JumpCloud's Authentication Service. Maintenance Window: Thursday, April 2nd, 2026 22:00 to 23:30 MDT (Friday, April 3, 04:00 – 05:30 UTC) What to expect: • Any interruption to authentication requests will be very short lived - most users may notice nothing at all. If any disruption does occur, it is expected to last no more than 5-10 seconds. Active sessions should remain unaffected. • Scheduled jobs may experience intermittent delays during this window. No action is required on your end. This maintenance is critical for system stability and security; we appreciate your patience while we implement these infrastructure enhancements. If you have any questions or concerns, please reach out to JumpCloud Support.

Maintenance for JumpCloud's Authentication Service

Apr <var data-var='date'> 2</var>, <var data-var='time'>11:55</var> MDT Resolved - This incident has been resolved. Apr <var data-var='date'> 2</var>, <var data-var='time'>11:23</var> MDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'> 2</var>, <var data-var='time'>11:16</var> MDT Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'> 2</var>, <var data-var='time'>11:08</var> MDT Investigating - We are currently investigating a delay in LDAP directory synchronizations. While updates are processing, changes to user attributes and passwords may take longer than expected to propagate. The team is actively working to increase processing capacity and accelerate synchronizations.

LDAP Directory Processing Delay

Mar <var data-var='date'>31</var>, <var data-var='time'>00:24</var> MDT Resolved - This incident has been resolved. Mar <var data-var='date'>30</var>, <var data-var='time'>23:00</var> MDT Monitoring - The backlog affecting Directory services continues to decrease and we are approaching resolution. Administrators may still experience some delays when updating associations. The team is continuing to monitor, and our next update will be to confirm full resolution. Mar <var data-var='date'>30</var>, <var data-var='time'>21:42</var> MDT Update - The backlog affecting Directory services has been significantly reduced and continues to decrease. Administrators may still experience delays when updating associations for users, groups, policies, directories, and commands. The team continues to work on additional changes to accelerate processing. We will provide further updates in an hour. Mar <var data-var='date'>30</var>, <var data-var='time'>20:38</var> MDT Update - We have made progress in reducing the backlog affecting Directory services and are continuing to work through the remaining queue. Administrators may still experience delays when updating associations for users, groups, policies, directories, and commands. The team is actively implementing additional changes to increase processing capacity and accelerate resolution. We will provide further updates in one hour. Mar <var data-var='date'>30</var>, <var data-var='time'>18:32</var> MDT Identified - JumpCloud is currently experiencing dispatch delays for core Directory services. Administrators may experience delays updating associations for users, groups, policies, directories, and commands. We have identified the cause of the issue and are actively implementing a fix.

Directory Dispatch Delays

Mar <var data-var='date'>14</var>, <var data-var='time'>02:02</var> MDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>14</var>, <var data-var='time'>01:47</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>14</var>, <var data-var='time'>01:46</var> MDT Scheduled - We will be performing urgent maintenance on JumpCloud RADIUS service on March 14th, 2026, from 07:45 - 08:00 UTC / 01:15 - 01:30 IST. During this window, the RADIUS service may be temporarily unavailable and users may encounter intermittent authentication failures or delays. Changes to the RADIUS service may experience propagation delays of up to 2 hours. Please accept our apologies for the short notice, we appreciate your patience as we work to enhance our platform. For assistance, please reach out to JumpCloud Support.

Maintenance for JumpCloud's RADIUS Database

Mar <var data-var='date'>14</var>, <var data-var='time'>01:00</var> MDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>14</var>, <var data-var='time'>00:30</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>11</var>, <var data-var='time'>15:15</var> MDT Scheduled - We will be performing urgent maintenance on JumpCloud RADIUS service on March 14th, 2026, from 06:30 - 07:00 UTC / 12:00 - 12:30 IST. During this window, the RADIUS service may be temporarily unavailable and users may encounter intermittent authentication failures or delays. Changes to the RADIUS service may experience propagation delays of up to 2 hours. Please accept our apologies for the short notice, we appreciate your patience as we work to enhance our platform. For assistance, please reach out to JumpCloud Support.

Mar <var data-var='date'>12</var>, <var data-var='time'>15:48</var> MDT Resolved - This incident has been resolved. Mar <var data-var='date'>12</var>, <var data-var='time'>15:08</var> MDT Monitoring - Agent traffic is reaching normal levels, and the majority of customers are seeing full service restoration. Our engineering teams continue to actively monitor backend stability and traffic patterns. We expect to move to 'Resolved' status shortly as final systems stabilize. Mar <var data-var='date'>12</var>, <var data-var='time'>14:26</var> MDT Identified - The issue has been identified and we have implemented a fix. We are starting to see some recovery with many agents checking in. We will update as our agent traffic normalizes. Mar <var data-var='date'>12</var>, <var data-var='time'>13:24</var> MDT Update - We are continuing to investigate an issue with delays in syncing user, commands, and policy information with the JumpCloud Devices Agent backend service. Local Agent / Device logins without MFA or leveraging TOTP are operating as expected. Mar <var data-var='date'>12</var>, <var data-var='time'>12:08</var> MDT Update - We are continuing to investigate an issue with delays in syncing user, commands, and policy information with the JumpCloud Devices Agent backend service. Local Agent / Device logins without MFA or leveraging TOTP are operating as expected. Mar <var data-var='date'>12</var>, <var data-var='time'>10:54</var> MDT Investigating - We are currently investigating an issue with delays in syncing user, commands, and policy information with the JumpCloud Devices Agent backend service. We are investigating the cause of the issues currently, and will provide an update within one hour. Agent / Device logins are operating as expected.

Increased error rates with JumpCloud Agent backend.

Mar <var data-var='date'> 7</var>, <var data-var='time'>04:13</var> MST Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 7</var>, <var data-var='time'>02:00</var> MST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>26</var>, <var data-var='time'>15:29</var> MST Scheduled - We will be performing maintenance on our User Management Service on Saturday, March 7, 2026, from 09:00 to 09:30 UTC (2:00 AM – 2:30 AM MST). During this window, users may experience delays or temporary interruptions when logging into the JumpCloud Admin Portal, User Portal, or associated resources. Additionally, updates to user profiles and account changes may be delayed until the maintenance is complete. We appreciate your patience as we work to enhance our platform's reliability. For assistance, please reach out to JumpCloud Support.

Maintenance for User Management Service

Dec <var data-var='date'>20</var>, <var data-var='time'>08:03</var> MST Completed - The scheduled maintenance has been completed. Dec <var data-var='date'>20</var>, <var data-var='time'>07:00</var> MST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>13</var>, <var data-var='time'>12:47</var> MST Scheduled - We will be performing maintenance on JumpCloud’s Password Policy Database on Saturday December 20th, 2025 13:00 UTC to 14:00 UTC (07:00AM MDT to 08:00AM MDT). During this window creating or modifying Password Policies, and User Password Reset may experience a brief interruption. If you have any questions, please contact JumpCloud Support.

Maintenance for JumpCloud's Password Policies Database

Nov <var data-var='date'>21</var>, <var data-var='time'>07:30</var> MST Resolved - This incident has been resolved. Nov <var data-var='date'>21</var>, <var data-var='time'>05:44</var> MST Monitoring - Per the latest update from CloudFlare, a fix has been implemented and results are being monitored. https://www.cloudflarestatus.com/incidents/5p8c3l54b5cl Nov <var data-var='date'>21</var>, <var data-var='time'>05:34</var> MST Investigating - We had reports of delays or timeouts when accessing the Admin and User Portal consoles but now recovering. This issue has been traced to an ongoing network problem within the Asia region reported by Cloudflare. We are closely monitoring the situation and will provide an update as soon as new information becomes available.

Console slowness due to CloudFlare Network issue in Asia region

Nov <var data-var='date'>19</var>, <var data-var='time'>00:16</var> MST Resolved - Issue is resolved and closed. Nov <var data-var='date'>19</var>, <var data-var='time'>00:00</var> MST Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>18</var>, <var data-var='time'>23:46</var> MST Investigating - We're currently investigating reports of intermittent access issues with JumpCloud's Console Service for administrator at https://console.jumpcloud.com/. We are investigating the cause of the issues currently, and will update the status event once resolved.

Intermittent issues accessing the JumpCloud Admin portal

Nov <var data-var='date'>11</var>, <var data-var='time'>02:41</var> MST Resolved - This incident has been resolved. Nov <var data-var='date'>11</var>, <var data-var='time'>02:12</var> MST Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>11</var>, <var data-var='time'>01:40</var> MST Identified - The issue has been identified and a fix is being implemented. Nov <var data-var='date'>11</var>, <var data-var='time'>01:17</var> MST Investigating - We are currently investigating reports of intermittent issues with launching Remote Assist tool. We are investigating the cause of the issue currently, and will provide an update within one hour.

Remote-Assist Intermittent issues

Nov <var data-var='date'> 6</var>, <var data-var='time'>06:47</var> MST Resolved - This incident has been resolved. Nov <var data-var='date'> 6</var>, <var data-var='time'>06:10</var> MST Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'> 6</var>, <var data-var='time'>05:33</var> MST Identified - The issue has been identified and a fix is being implemented. Nov <var data-var='date'> 6</var>, <var data-var='time'>05:28</var> MST Investigating - We are currently investigating an issue with the authentication on SSO OIDC applications. We have already identified the cause and will provide an update within one hour.

SSO-OIDC Authentication Issue

Nov <var data-var='date'> 4</var>, <var data-var='time'>07:19</var> MST Resolved - Services have been fully restored and this incident has been resolved. We will provide a formal postmortem as a follow up. Nov <var data-var='date'> 4</var>, <var data-var='time'>06:17</var> MST Monitoring - We have implemented a fix and users should now be able to access the User and Admin Console, MFA, LDAP, RADIUS, and SSO without issue.  We will continue to monitor the results of the fix. Nov <var data-var='date'> 4</var>, <var data-var='time'>05:59</var> MST Update - We continue to see intermittent issues with accessing the JumpCloud User and Admin Portal, MFA, LDAP, RADIUS, and SSO. During this time access attempts to LDAP and RADIUS are only impacted if a user is authenticating with MFA. Our team is working on implementing a fix and will provide another update as quickly as possible. Nov <var data-var='date'> 4</var>, <var data-var='time'>05:20</var> MST Identified - We have identified an issue that is causing intermittent login issues with the JumpCloud User Portal and Admin Portal. We have also identified issues with JumpCloud MFA, LDAP, RADIUS, and authentication with SSO. We are working on implementing a fix and will provide another update as soon as possible. Nov <var data-var='date'> 4</var>, <var data-var='time'>04:47</var> MST Update - We are continuing to investigate this issue. Nov <var data-var='date'> 4</var>, <var data-var='time'>04:41</var> MST Update - We are continuing to investigate this issue. Nov <var data-var='date'> 4</var>, <var data-var='time'>04:40</var> MST Investigating - We are seeing issues with SSO authentication. We are investigating this currently and will update within 1 hour

Increased Error Rates Affecting Multiple Platform Services

Oct <var data-var='date'>25</var>, <var data-var='time'>10:52</var> MDT Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>25</var>, <var data-var='time'>10:40</var> MDT Verifying - Verification is currently underway for the maintenance items. Oct <var data-var='date'>25</var>, <var data-var='time'>09:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>16</var>, <var data-var='time'>13:14</var> MDT Scheduled - We will be performing maintenance on JumpCloud's RADIUS Databases on Saturday, October 25th 15:00 UTC to 17:00 UTC (09:00AM MDT to 11:00AM MDT). During this window RADIUS services and API may experience brief interruptions. RADIUS authentication will generally be available, however users may experience a small window requiring re-authentication. If you have any questions, please contact JumpCloud Support.

Scheduled Maintenance for JumpCloud's RADIUS Database

Oct <var data-var='date'>20</var>, <var data-var='time'>15:46</var> MDT Resolved - This incident has been resolved. Oct <var data-var='date'>20</var>, <var data-var='time'>11:43</var> MDT Monitoring - We've seen an increase in recovery and are monitoring Oct <var data-var='date'>20</var>, <var data-var='time'>09:50</var> MDT Identified - We are monitoring our services and continue to work with our provider to restore full functionality. Oct <var data-var='date'>20</var>, <var data-var='time'>09:44</var> MDT Investigating - Due to an issue with our Cloud Provider, JumpCloud is experiencing intermittent issues with our PAM service and some Support tools which may affect case creation. We are investigating this with our provider and will update this incident as we know more.

3rd Party Provider Operational Issues

Oct <var data-var='date'>20</var>, <var data-var='time'>04:14</var> MDT Resolved - This incident has been resolved. Oct <var data-var='date'>20</var>, <var data-var='time'>04:02</var> MDT Monitoring - We are continuing to monitor as we see further recovery with all services. Oct <var data-var='date'>20</var>, <var data-var='time'>03:11</var> MDT Identified - We are monitoring our services, and starting to see some recovery. Oct <var data-var='date'>20</var>, <var data-var='time'>01:52</var> MDT Investigating - Due to an issue with our Cloud Provider, JumpCloud is experiencing intermittent issues with multiple services. We are investigating this with our provider and will update this incident as we know more.

Oct <var data-var='date'>14</var>, <var data-var='time'>08:18</var> MDT Resolved - This incident has been resolved. Oct <var data-var='date'>14</var>, <var data-var='time'>08:12</var> MDT Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'>14</var>, <var data-var='time'>07:34</var> MDT Update - CloudFlare continues to work on the issue and we are monitoring their status page at https://www.cloudflarestatus.com Oct <var data-var='date'>14</var>, <var data-var='time'>06:51</var> MDT Update - CloudFlare continues to work on the issue and we are monitoring their status page at https://www.cloudflarestatus.com Oct <var data-var='date'>14</var>, <var data-var='time'>02:59</var> MDT Identified - CloudFlare has identified the issue and is implementing a fix. We are monitoring https://www.cloudflarestatus.com for updates. Oct <var data-var='date'>14</var>, <var data-var='time'>02:52</var> MDT Investigating - We are currently investigating an issue, where navigating links (specifically redirects) at the JumpCloud website are affected. We are suspecting an ongoing "Bot Management Cookie" incident declared by CloudFlare to be at the root. More details can be found at https://www.cloudflarestatus.com We will update as soon as CloudFlare has fixed the issue.

Navigation affected at the JumpCloud website

Oct <var data-var='date'> 9</var>, <var data-var='time'>08:40</var> MDT Resolved - This incident has been resolved. Oct <var data-var='date'> 9</var>, <var data-var='time'>08:32</var> MDT Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'> 9</var>, <var data-var='time'>08:22</var> MDT Update - We are continuing to investigate this issue. Oct <var data-var='date'> 9</var>, <var data-var='time'>08:20</var> MDT Investigating - We are currently investigating an issue where the Remote Assist and Background tools actions are unavailable in the Admin Console.

JumpCloud Remote Assist Unavailable

Oct <var data-var='date'> 7</var>, <var data-var='time'>05:23</var> MDT Resolved - The issue is now marked as resolved. Oct <var data-var='date'> 7</var>, <var data-var='time'>05:08</var> MDT Monitoring - Our investigation uncovered intermittent latencies at several end-points which caused slow response times at the Admin portal for a few customers. Out of an abundance of caution, we have rolled back a recent update and will continue monitoring. Oct <var data-var='date'> 7</var>, <var data-var='time'>03:32</var> MDT Investigating - We are investigating slow performance with the Admin Portal. We will update within an hour.

Admin Portal Performance

Oct <var data-var='date'> 5</var>, <var data-var='time'>10:21</var> MDT Resolved - This incident has been resolved. Oct <var data-var='date'> 5</var>, <var data-var='time'>09:54</var> MDT Update - We are currently seeing recovery in the LDAP service. We will continue to monitor this situation. Oct <var data-var='date'> 5</var>, <var data-var='time'>09:35</var> MDT Identified - We are continuing to investigate failures to authenticate using LDAP. We have found the cause of the issue and are working to resolve the situation. We will provide an update within one hour. Oct <var data-var='date'> 5</var>, <var data-var='time'>08:29</var> MDT Update - We are currently investigating failures to authenticate using LDAP. We are investigating the cause of the issues currently, and will provide an update within one hour. Oct <var data-var='date'> 5</var>, <var data-var='time'>04:00</var> MDT Investigating - Currently investigating LDAP performance degradation.

LDAP Degredation

Sep <var data-var='date'>18</var>, <var data-var='time'>08:35</var> MDT Resolved - The data is now remaining within the acceptable range. We consider this to be resolved. Sep <var data-var='date'>18</var>, <var data-var='time'>08:17</var> MDT Monitoring - The fix has been applied. Software Inventory data is now within the acceptable time range. We will continue to monitor. Sep <var data-var='date'>18</var>, <var data-var='time'>08:07</var> MDT Update - We are still applying the fix. We will update as soon as the delay reduces. Sep <var data-var='date'>18</var>, <var data-var='time'>07:03</var> MDT Identified - We have identified the issue and are applying a fix to resolve this issue. We will update within an hour. Sep <var data-var='date'>18</var>, <var data-var='time'>05:57</var> MDT Investigating - We are aware of a delay in software inventory data updating. We are currently working on this and aim to update within 1 hour.

Software Inventory Delay

Sep <var data-var='date'>15</var>, <var data-var='time'>01:55</var> MDT Resolved - There were issues with the following services; Admin Portal & Mobile Admin App Login & Direct API calls. This is resolved now.

Admin Portal Access Issues

Sep <var data-var='date'>10</var>, <var data-var='time'>14:48</var> MDT Resolved - This issue has been resolved and Windows devices are now able to successfully enroll in MDM. Sep <var data-var='date'>10</var>, <var data-var='time'>13:55</var> MDT Monitoring - A fix has been implemented and we are continuing to monitor the results. Sep <var data-var='date'>10</var>, <var data-var='time'>13:02</var> MDT Update - We are continuing to work to implement a fix for this issue. During this time new Windows MDM device enrollments will continue to fail. Sep <var data-var='date'>10</var>, <var data-var='time'>11:43</var> MDT Update - We are still working to implement a fix for this issue. We will continue providing regular updates. Sep <var data-var='date'>10</var>, <var data-var='time'>10:09</var> MDT Update - We're still implementing a fix for this issue. We will provide another update within the hour. Sep <var data-var='date'>10</var>, <var data-var='time'>08:57</var> MDT Update - The issue has been identified and a fix is being implemented. Sep <var data-var='date'>10</var>, <var data-var='time'>08:49</var> MDT Identified - We have identified the issue and are working on a fix. Sep <var data-var='date'>10</var>, <var data-var='time'>08:15</var> MDT Investigating - We are currently investigating an issue involving JumpCloud’s Windows MDM Service that is preventing device enrollment. We are investigating the cause of the issues currently, and will update the status event once an update is available.

Is JumpCloud down?

JumpCloud status is UP

Lastest published events

Degraded Console Service - Devices Page slowness

Degraded Agent Service on MacOS, Windows and Linux

Maintenance for JumpCloud's Authentication Service

JumpCloud Services, Components and Regions

Recent JumpCloud events

Degraded Console Service - Devices Page slowness

Degraded Agent Service on MacOS, Windows and Linux

Maintenance for JumpCloud's Authentication Service

LDAP Directory Processing Delay

Directory Dispatch Delays

Maintenance for JumpCloud's RADIUS Database

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Is JumpCloud down?

JumpCloud status is UP

Lastest published events

Degraded Console Service - Devices Page slowness

Degraded Agent Service on MacOS, Windows and Linux

Maintenance for JumpCloud's Authentication Service

JumpCloud Services, Components and Regions

Recent JumpCloud events

Degraded Console Service - Devices Page slowness

Degraded Agent Service on MacOS, Windows and Linux

Maintenance for JumpCloud's Authentication Service

LDAP Directory Processing Delay

Directory Dispatch Delays

Maintenance for JumpCloud's RADIUS Database

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!