Aug <var data-var='date'>15</var>, <var data-var='time'>10:11</var> MDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>15</var>, <var data-var='time'>09:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 7</var>, <var data-var='time'>14:24</var> MDT Scheduled - Scheduled Maintenance: Directory Insights, System Insights & Directory Sync (EU region) Maintenance window: Saturday, August 15, 2026, 15:00–17:00 UTC (09:00 - 11:00 MDT) Who's affected: Organizations hosted in JumpCloud's EU region. Other regions are not affected. What to expect: We're performing backend maintenance on the event-processing system that powers data ingestion, logging, and directory synchronization. The JumpCloud platform remains online throughout, and authentication is not affected - users can continue to sign in, and SSO, LDAP, RADIUS, and MDM operate normally. Within the window there is a brief period of roughly 15 minutes where some data services may be interrupted: -- System Insights and Agent data collection may pause; some requests may fail and will succeed on retry once processing resumes. -- Directory Insights events and report data may be delayed by up to ~15–30 minutes, then catch up automatically. No events are lost. --Directory synchronization for AD Integration, Microsoft 365, and Password Manager may be briefly delayed; changes made during the window propagate once maintenance completes. Action required: None. Affected data collection and synchronization resume and catch up on their own; any request that fails during the window will succeed on retry. We appreciate your patience while we complete this infrastructure upgrade. If you have any questions, please contact JumpCloud Support.

Maintenance for Directory Insights, System Insights & Directory Sync (EU region)

Jul <var data-var='date'>18</var>, <var data-var='time'>21:01</var> MDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>18</var>, <var data-var='time'>19:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 8</var>, <var data-var='time'>15:26</var> MDT Scheduled - Maintenance Window: Sunday, July 19, 2026, 01:00 UTC – 03:00 UTC (Saturday, July 18, 2026, 19:00 – 21:00 MDT) What to expect: Any interruption to login, authentication, or User Portal requests is expected to be brief. Most users will likely notice no impact. During each failover event, any interruption is expected to last less than one minute, and services will remain available throughout the maintenance window. Users who are in the middle of logging in or completing a federated SSO authentication flow when a failover occurs may need to retry their sign-in. Active sessions for users who are already authenticated are expected to remain unaffected. Administrators using OAuth to sign in to the JumpCloud Admin Portal may experience brief, intermittent sign-in failures during the maintenance window. If this occurs, simply retry signing in after a few moments. No action is required on your part. This maintenance is necessary to improve the stability, resilience, and security of our platform. We appreciate your patience while we complete these infrastructure enhancements. If you have any questions or concerns, please contact JumpCloud Support.

Maintenance for JumpCloud's Admin Console and Authentication Services - US, EU, and IN Regions

Jul <var data-var='date'> 4</var>, <var data-var='time'>22:00</var> MDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 4</var>, <var data-var='time'>21:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>23</var>, <var data-var='time'>14:47</var> MDT Scheduled - Scheduled maintenance for JumpCloud's Authentication Service - US Region. Maintenance Window: Sunday, July 05, 2026 03:00 UTC to 04:00 UTC (Saturday, July 04, 2026, from 9:00 PM to 10:00 PM MDT) What to expect: • Any interruption to authentication requests will be very short lived - most users may notice nothing at all. If any disruption does occur, it is expected to last no more than 5-10 seconds. Active sessions should remain unaffected. • Scheduled jobs may experience intermittent delays during this window. No action is required on your end. This maintenance is critical for system stability and security; we appreciate your patience while we implement these infrastructure enhancements. If you have any questions or concerns, please reach out to JumpCloud Support.

Maintenance for JumpCloud's Authentication Service - US Region

Jun <var data-var='date'>22</var>, <var data-var='time'>10:39</var> MDT Resolved - The third party issue impacting our service has been resolved. Our internal monitoring is showing service states returned to normal. Jun <var data-var='date'>22</var>, <var data-var='time'>09:08</var> MDT Identified - We have identified that a third party outage is impacting our service. More information can be found at https://www.cloudflarestatus.com/incidents/v3yl7jqmqj51 Jun <var data-var='date'>22</var>, <var data-var='time'>08:21</var> MDT Investigating - We are currently investigating delays or timeouts loading the user console. We are investigating the cause of the issues currently, and will provide an update within one hour.

Console Degradation - Cloudflare Network Disruption

Jun <var data-var='date'>20</var>, <var data-var='time'>22:00</var> MDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>20</var>, <var data-var='time'>21:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>15</var>, <var data-var='time'>10:56</var> MDT Scheduled - Scheduled maintenance for JumpCloud's Authentication Service - EU Region. Maintenance Window: Saturday, June 20, 2026 21:00 to 22:00 MDT (Sunday, June 21, 2026, from 03:00 UTC to 04:00 UTC) What to expect: • Any interruption to authentication requests will be very short lived - most users may notice nothing at all. If any disruption does occur, it is expected to last no more than 5-10 seconds. Active sessions should remain unaffected. • Scheduled jobs may experience intermittent delays during this window. No action is required on your end. This maintenance is critical for system stability and security; we appreciate your patience while we implement these infrastructure enhancements. If you have any questions or concerns, please reach out to JumpCloud Support.

Maintenance for JumpCloud's Authentication Service - EU Region

May <var data-var='date'> 8</var>, <var data-var='time'>02:28</var> MDT Resolved - This incident has been resolved. May <var data-var='date'> 8</var>, <var data-var='time'>00:51</var> MDT Monitoring - A fix has been implemented. We are currently monitoring the results. May <var data-var='date'> 8</var>, <var data-var='time'>00:44</var> MDT Identified - The issue has been identified and the team is working on the fix. May <var data-var='date'> 8</var>, <var data-var='time'>00:41</var> MDT Investigating - We are currently investigating delays or timeouts loading the devices page in the admin console. We are investigating the cause of the issues currently, and will provide an update within one hour.

Degraded Console Service - Devices Page slowness

Apr <var data-var='date'>28</var>, <var data-var='time'>03:55</var> MDT Resolved - The incident has been resolved. Apr <var data-var='date'>28</var>, <var data-var='time'>03:00</var> MDT Monitoring - A fix has been implemented, and Agent installations should now be functioning as expected. Our team is actively monitoring the situation to ensure continued stability. Apr <var data-var='date'>28</var>, <var data-var='time'>02:57</var> MDT Identified - The issue has been identified and a fix will be implemented soon. Apr <var data-var='date'>28</var>, <var data-var='time'>02:01</var> MDT Investigating - We are currently aware of reports with agent Installation failing, this is affecting MacOS, Windows and Linux. We are investigating the cause of the issues currently, and will provide an update within one hour.

Degraded Agent Service on MacOS, Windows and Linux

Apr <var data-var='date'> 2</var>, <var data-var='time'>23:59</var> MDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'> 2</var>, <var data-var='time'>23:55</var> MDT Verifying - Verification is currently underway for the maintenance items. Apr <var data-var='date'> 2</var>, <var data-var='time'>22:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>24</var>, <var data-var='time'>13:00</var> MDT Scheduled - Scheduled maintenance for JumpCloud's Authentication Service. Maintenance Window: Thursday, April 2nd, 2026 22:00 to 23:30 MDT (Friday, April 3, 04:00 – 05:30 UTC) What to expect: • Any interruption to authentication requests will be very short lived - most users may notice nothing at all. If any disruption does occur, it is expected to last no more than 5-10 seconds. Active sessions should remain unaffected. • Scheduled jobs may experience intermittent delays during this window. No action is required on your end. This maintenance is critical for system stability and security; we appreciate your patience while we implement these infrastructure enhancements. If you have any questions or concerns, please reach out to JumpCloud Support.

Maintenance for JumpCloud's Authentication Service

Apr <var data-var='date'> 2</var>, <var data-var='time'>11:55</var> MDT Resolved - This incident has been resolved. Apr <var data-var='date'> 2</var>, <var data-var='time'>11:23</var> MDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'> 2</var>, <var data-var='time'>11:16</var> MDT Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'> 2</var>, <var data-var='time'>11:08</var> MDT Investigating - We are currently investigating a delay in LDAP directory synchronizations. While updates are processing, changes to user attributes and passwords may take longer than expected to propagate. The team is actively working to increase processing capacity and accelerate synchronizations.

LDAP Directory Processing Delay

Mar <var data-var='date'>31</var>, <var data-var='time'>00:24</var> MDT Resolved - This incident has been resolved. Mar <var data-var='date'>30</var>, <var data-var='time'>23:00</var> MDT Monitoring - The backlog affecting Directory services continues to decrease and we are approaching resolution. Administrators may still experience some delays when updating associations. The team is continuing to monitor, and our next update will be to confirm full resolution. Mar <var data-var='date'>30</var>, <var data-var='time'>21:42</var> MDT Update - The backlog affecting Directory services has been significantly reduced and continues to decrease. Administrators may still experience delays when updating associations for users, groups, policies, directories, and commands. The team continues to work on additional changes to accelerate processing. We will provide further updates in an hour. Mar <var data-var='date'>30</var>, <var data-var='time'>20:38</var> MDT Update - We have made progress in reducing the backlog affecting Directory services and are continuing to work through the remaining queue. Administrators may still experience delays when updating associations for users, groups, policies, directories, and commands. The team is actively implementing additional changes to increase processing capacity and accelerate resolution. We will provide further updates in one hour. Mar <var data-var='date'>30</var>, <var data-var='time'>18:32</var> MDT Identified - JumpCloud is currently experiencing dispatch delays for core Directory services. Administrators may experience delays updating associations for users, groups, policies, directories, and commands. We have identified the cause of the issue and are actively implementing a fix.

Directory Dispatch Delays

Mar <var data-var='date'>14</var>, <var data-var='time'>02:02</var> MDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>14</var>, <var data-var='time'>01:47</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>14</var>, <var data-var='time'>01:46</var> MDT Scheduled - We will be performing urgent maintenance on JumpCloud RADIUS service on March 14th, 2026, from 07:45 - 08:00 UTC / 01:15 - 01:30 IST. During this window, the RADIUS service may be temporarily unavailable and users may encounter intermittent authentication failures or delays. Changes to the RADIUS service may experience propagation delays of up to 2 hours. Please accept our apologies for the short notice, we appreciate your patience as we work to enhance our platform. For assistance, please reach out to JumpCloud Support.

Maintenance for JumpCloud's RADIUS Database

Mar <var data-var='date'>14</var>, <var data-var='time'>01:00</var> MDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>14</var>, <var data-var='time'>00:30</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>11</var>, <var data-var='time'>15:15</var> MDT Scheduled - We will be performing urgent maintenance on JumpCloud RADIUS service on March 14th, 2026, from 06:30 - 07:00 UTC / 12:00 - 12:30 IST. During this window, the RADIUS service may be temporarily unavailable and users may encounter intermittent authentication failures or delays. Changes to the RADIUS service may experience propagation delays of up to 2 hours. Please accept our apologies for the short notice, we appreciate your patience as we work to enhance our platform. For assistance, please reach out to JumpCloud Support.

Mar <var data-var='date'>12</var>, <var data-var='time'>15:48</var> MDT Resolved - This incident has been resolved. Mar <var data-var='date'>12</var>, <var data-var='time'>15:08</var> MDT Monitoring - Agent traffic is reaching normal levels, and the majority of customers are seeing full service restoration. Our engineering teams continue to actively monitor backend stability and traffic patterns. We expect to move to 'Resolved' status shortly as final systems stabilize. Mar <var data-var='date'>12</var>, <var data-var='time'>14:26</var> MDT Identified - The issue has been identified and we have implemented a fix. We are starting to see some recovery with many agents checking in. We will update as our agent traffic normalizes. Mar <var data-var='date'>12</var>, <var data-var='time'>13:24</var> MDT Update - We are continuing to investigate an issue with delays in syncing user, commands, and policy information with the JumpCloud Devices Agent backend service. Local Agent / Device logins without MFA or leveraging TOTP are operating as expected. Mar <var data-var='date'>12</var>, <var data-var='time'>12:08</var> MDT Update - We are continuing to investigate an issue with delays in syncing user, commands, and policy information with the JumpCloud Devices Agent backend service. Local Agent / Device logins without MFA or leveraging TOTP are operating as expected. Mar <var data-var='date'>12</var>, <var data-var='time'>10:54</var> MDT Investigating - We are currently investigating an issue with delays in syncing user, commands, and policy information with the JumpCloud Devices Agent backend service. We are investigating the cause of the issues currently, and will provide an update within one hour. Agent / Device logins are operating as expected.

Increased error rates with JumpCloud Agent backend.

Mar <var data-var='date'> 7</var>, <var data-var='time'>04:13</var> MST Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 7</var>, <var data-var='time'>02:00</var> MST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>26</var>, <var data-var='time'>15:29</var> MST Scheduled - We will be performing maintenance on our User Management Service on Saturday, March 7, 2026, from 09:00 to 09:30 UTC (2:00 AM – 2:30 AM MST). During this window, users may experience delays or temporary interruptions when logging into the JumpCloud Admin Portal, User Portal, or associated resources. Additionally, updates to user profiles and account changes may be delayed until the maintenance is complete. We appreciate your patience as we work to enhance our platform's reliability. For assistance, please reach out to JumpCloud Support.

Maintenance for User Management Service

Dec <var data-var='date'>20</var>, <var data-var='time'>08:03</var> MST Completed - The scheduled maintenance has been completed. Dec <var data-var='date'>20</var>, <var data-var='time'>07:00</var> MST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>13</var>, <var data-var='time'>12:47</var> MST Scheduled - We will be performing maintenance on JumpCloud’s Password Policy Database on Saturday December 20th, 2025 13:00 UTC to 14:00 UTC (07:00AM MDT to 08:00AM MDT). During this window creating or modifying Password Policies, and User Password Reset may experience a brief interruption. If you have any questions, please contact JumpCloud Support.

Maintenance for JumpCloud's Password Policies Database

Nov <var data-var='date'>21</var>, <var data-var='time'>07:30</var> MST Resolved - This incident has been resolved. Nov <var data-var='date'>21</var>, <var data-var='time'>05:44</var> MST Monitoring - Per the latest update from CloudFlare, a fix has been implemented and results are being monitored. https://www.cloudflarestatus.com/incidents/5p8c3l54b5cl Nov <var data-var='date'>21</var>, <var data-var='time'>05:34</var> MST Investigating - We had reports of delays or timeouts when accessing the Admin and User Portal consoles but now recovering. This issue has been traced to an ongoing network problem within the Asia region reported by Cloudflare. We are closely monitoring the situation and will provide an update as soon as new information becomes available.

Console slowness due to CloudFlare Network issue in Asia region

Nov <var data-var='date'>19</var>, <var data-var='time'>00:16</var> MST Resolved - Issue is resolved and closed. Nov <var data-var='date'>19</var>, <var data-var='time'>00:00</var> MST Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>18</var>, <var data-var='time'>23:46</var> MST Investigating - We're currently investigating reports of intermittent access issues with JumpCloud's Console Service for administrator at https://console.jumpcloud.com/. We are investigating the cause of the issues currently, and will update the status event once resolved.

Intermittent issues accessing the JumpCloud Admin portal

Nov <var data-var='date'>11</var>, <var data-var='time'>02:41</var> MST Resolved - This incident has been resolved. Nov <var data-var='date'>11</var>, <var data-var='time'>02:12</var> MST Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>11</var>, <var data-var='time'>01:40</var> MST Identified - The issue has been identified and a fix is being implemented. Nov <var data-var='date'>11</var>, <var data-var='time'>01:17</var> MST Investigating - We are currently investigating reports of intermittent issues with launching Remote Assist tool. We are investigating the cause of the issue currently, and will provide an update within one hour.

Remote-Assist Intermittent issues

Nov <var data-var='date'> 6</var>, <var data-var='time'>06:47</var> MST Resolved - This incident has been resolved. Nov <var data-var='date'> 6</var>, <var data-var='time'>06:10</var> MST Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'> 6</var>, <var data-var='time'>05:33</var> MST Identified - The issue has been identified and a fix is being implemented. Nov <var data-var='date'> 6</var>, <var data-var='time'>05:28</var> MST Investigating - We are currently investigating an issue with the authentication on SSO OIDC applications. We have already identified the cause and will provide an update within one hour.

SSO-OIDC Authentication Issue

Nov <var data-var='date'> 4</var>, <var data-var='time'>07:19</var> MST Resolved - Services have been fully restored and this incident has been resolved. We will provide a formal postmortem as a follow up. Nov <var data-var='date'> 4</var>, <var data-var='time'>06:17</var> MST Monitoring - We have implemented a fix and users should now be able to access the User and Admin Console, MFA, LDAP, RADIUS, and SSO without issue.  We will continue to monitor the results of the fix. Nov <var data-var='date'> 4</var>, <var data-var='time'>05:59</var> MST Update - We continue to see intermittent issues with accessing the JumpCloud User and Admin Portal, MFA, LDAP, RADIUS, and SSO. During this time access attempts to LDAP and RADIUS are only impacted if a user is authenticating with MFA. Our team is working on implementing a fix and will provide another update as quickly as possible. Nov <var data-var='date'> 4</var>, <var data-var='time'>05:20</var> MST Identified - We have identified an issue that is causing intermittent login issues with the JumpCloud User Portal and Admin Portal. We have also identified issues with JumpCloud MFA, LDAP, RADIUS, and authentication with SSO. We are working on implementing a fix and will provide another update as soon as possible. Nov <var data-var='date'> 4</var>, <var data-var='time'>04:47</var> MST Update - We are continuing to investigate this issue. Nov <var data-var='date'> 4</var>, <var data-var='time'>04:41</var> MST Update - We are continuing to investigate this issue. Nov <var data-var='date'> 4</var>, <var data-var='time'>04:40</var> MST Investigating - We are seeing issues with SSO authentication. We are investigating this currently and will update within 1 hour

Increased Error Rates Affecting Multiple Platform Services

Oct <var data-var='date'>25</var>, <var data-var='time'>10:52</var> MDT Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>25</var>, <var data-var='time'>10:40</var> MDT Verifying - Verification is currently underway for the maintenance items. Oct <var data-var='date'>25</var>, <var data-var='time'>09:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>16</var>, <var data-var='time'>13:14</var> MDT Scheduled - We will be performing maintenance on JumpCloud's RADIUS Databases on Saturday, October 25th 15:00 UTC to 17:00 UTC (09:00AM MDT to 11:00AM MDT). During this window RADIUS services and API may experience brief interruptions. RADIUS authentication will generally be available, however users may experience a small window requiring re-authentication. If you have any questions, please contact JumpCloud Support.

Scheduled Maintenance for JumpCloud's RADIUS Database

Oct <var data-var='date'>20</var>, <var data-var='time'>15:46</var> MDT Resolved - This incident has been resolved. Oct <var data-var='date'>20</var>, <var data-var='time'>11:43</var> MDT Monitoring - We've seen an increase in recovery and are monitoring Oct <var data-var='date'>20</var>, <var data-var='time'>09:50</var> MDT Identified - We are monitoring our services and continue to work with our provider to restore full functionality. Oct <var data-var='date'>20</var>, <var data-var='time'>09:44</var> MDT Investigating - Due to an issue with our Cloud Provider, JumpCloud is experiencing intermittent issues with our PAM service and some Support tools which may affect case creation. We are investigating this with our provider and will update this incident as we know more.

3rd Party Provider Operational Issues

Oct <var data-var='date'>20</var>, <var data-var='time'>04:14</var> MDT Resolved - This incident has been resolved. Oct <var data-var='date'>20</var>, <var data-var='time'>04:02</var> MDT Monitoring - We are continuing to monitor as we see further recovery with all services. Oct <var data-var='date'>20</var>, <var data-var='time'>03:11</var> MDT Identified - We are monitoring our services, and starting to see some recovery. Oct <var data-var='date'>20</var>, <var data-var='time'>01:52</var> MDT Investigating - Due to an issue with our Cloud Provider, JumpCloud is experiencing intermittent issues with multiple services. We are investigating this with our provider and will update this incident as we know more.

Oct <var data-var='date'>14</var>, <var data-var='time'>08:18</var> MDT Resolved - This incident has been resolved. Oct <var data-var='date'>14</var>, <var data-var='time'>08:12</var> MDT Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'>14</var>, <var data-var='time'>07:34</var> MDT Update - CloudFlare continues to work on the issue and we are monitoring their status page at https://www.cloudflarestatus.com Oct <var data-var='date'>14</var>, <var data-var='time'>06:51</var> MDT Update - CloudFlare continues to work on the issue and we are monitoring their status page at https://www.cloudflarestatus.com Oct <var data-var='date'>14</var>, <var data-var='time'>02:59</var> MDT Identified - CloudFlare has identified the issue and is implementing a fix. We are monitoring https://www.cloudflarestatus.com for updates. Oct <var data-var='date'>14</var>, <var data-var='time'>02:52</var> MDT Investigating - We are currently investigating an issue, where navigating links (specifically redirects) at the JumpCloud website are affected. We are suspecting an ongoing "Bot Management Cookie" incident declared by CloudFlare to be at the root. More details can be found at https://www.cloudflarestatus.com We will update as soon as CloudFlare has fixed the issue.

Navigation affected at the JumpCloud website

Oct <var data-var='date'> 9</var>, <var data-var='time'>08:40</var> MDT Resolved - This incident has been resolved. Oct <var data-var='date'> 9</var>, <var data-var='time'>08:32</var> MDT Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'> 9</var>, <var data-var='time'>08:22</var> MDT Update - We are continuing to investigate this issue. Oct <var data-var='date'> 9</var>, <var data-var='time'>08:20</var> MDT Investigating - We are currently investigating an issue where the Remote Assist and Background tools actions are unavailable in the Admin Console.

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Lastest published events

Maintenance for Directory Insights, System Insights & Directory Sync (EU region)

Maintenance for JumpCloud's Admin Console and Authentication Services - US, EU, and IN Regions

Maintenance for JumpCloud's Authentication Service - US Region

JumpCloud Services, Components and Regions

Recent JumpCloud events

Maintenance for Directory Insights, System Insights & Directory Sync (EU region)

Maintenance for JumpCloud's Admin Console and Authentication Services - US, EU, and IN Regions

Maintenance for JumpCloud's Authentication Service - US Region

Console Degradation - Cloudflare Network Disruption

Maintenance for JumpCloud's Authentication Service - EU Region

Degraded Console Service - Devices Page slowness