Jul <var data-var='date'>17</var>, <var data-var='time'>16:30</var> UTC Resolved - All reported issues have now been resolved. Both the initial outage and the subsequent issues affecting certain actions (switching accounts, editing jobs, adding comments) have been addressed; these were caused by a stale login cookie. If you continue to experience problems, please log out and log back in to resolve this. Thank you for your patience while we worked to resolve this issue. Jul <var data-var='date'>17</var>, <var data-var='time'>14:50</var> UTC Update - Service Restored, Continued Monitoring. The ATS was unavailable for approximately 20–30 minutes. We've identified the cause: a malfunction in an email delivery notification system created excessive traffic to our servers, degrading performance. We've disabled the affected component and service has been restored. We are continuing to investigate a related issue affecting some data-saving actions and will provide a further update shortly. Jul <var data-var='date'>17</var>, <var data-var='time'>13:04</var> UTC Investigating - We're aware that some customers are experiencing issues logging in, switching accounts, and saving or editing changes in the ATS. Our team is actively investigating the cause and working on a fix. We'll post an update as soon as we have more information.

Issues with logging in and saving changes

May <var data-var='date'> 6</var>, <var data-var='time'>19:30</var> UTC Resolved - We identified an issue affecting embedded widgets following a recent deployment. The issue has since been resolved by rolling back the affected deployment changes. Our team is actively investigating the root cause and implementing preventive measures. As part of the postmortem process, we identified that although all changes were tested prior to deployment, there were gaps in our end-to-end validation process for embedded widget flows involving the embedder, the widget itself, and the caching layer. To address this going forward, we are strengthening our testing and validation processes to improve end-to-end coverage and reduce the likelihood of similar issues reaching production in the future.

Embedded Widget Rendering Issues

Dec <var data-var='date'> 5</var>, <var data-var='time'>09:26</var> UTC Resolved - This incident has been resolved. Dec <var data-var='date'> 5</var>, <var data-var='time'>09:18</var> UTC Monitoring - Cloudflare has implemented the fix and we are monitoring the results. Dec <var data-var='date'> 5</var>, <var data-var='time'>09:02</var> UTC Investigating - We're currently monitoring a service degradation affecting Cloudflare, our infrastructure provider. You may experience intermittent issues accessing Jobylon or slower than usual performance. Cloudflare is actively working to resolve the issue on their end. Our team is monitoring the situation closely, and service should return to normal once Cloudflare resolves their infrastructure issues (https://www.cloudflarestatus.com/). We apologize for any inconvenience and will provide updates as the situation develops.

Intermittent Access Issues Due to Cloudflare Service Degradation

Nov <var data-var='date'>18</var>, <var data-var='time'>14:45</var> UTC Resolved - Cloudflare has identified the underlying issue and deployed a fix. We are now observing services recovering across our environment, and application performance is returning to normal. We continue to monitor traffic and stability as Cloudflare's rollout progresses. At this stage, all core functionality appears to be operating as expected, and we will keep this page updated as we follow the recovery. Nov <var data-var='date'>18</var>, <var data-var='time'>11:41</var> UTC Investigating - We're currently monitoring a service degradation affecting Cloudflare, our infrastructure provider. You may experience intermittent issues accessing Jobylon or slower than usual performance. Cloudflare is actively working to resolve the issue on their end. Our team is monitoring the situation closely, and service should return to normal once Cloudflare resolves their infrastructure issues (https://www.cloudflarestatus.com/). We apologize for any inconvenience and will provide updates as the situation develops.

Oct <var data-var='date'>29</var>, <var data-var='time'>07:17</var> UTC Resolved - The incident has been resolved, however we continue monitoring the application to ensure the performance and reliability Oct <var data-var='date'>29</var>, <var data-var='time'>07:05</var> UTC Monitoring - A fix has been implemented, the team is continuously monitoring the application health Oct <var data-var='date'>29</var>, <var data-var='time'>06:50</var> UTC Identified - The issue has been identified as increased database queries loading time, leading to query execution timeouts. The immediate actions have been taken and the fix is being deployed Oct <var data-var='date'>29</var>, <var data-var='time'>06:30</var> UTC Investigating - We have noticed degraded performance of the ATS app and increased application loading time

Increased app loading time

Aug <var data-var='date'>13</var>, <var data-var='time'>13:49</var> UTC Resolved - The issue with one of our internal services has been resolved. We will continue to monitor the application closely. Thank you for your patience. Aug <var data-var='date'>13</var>, <var data-var='time'>13:25</var> UTC Monitoring - We have identified the issue and have applied corrective measures. The team is currently monitoring the services to become completely stable before we consider the issue resolved. Aug <var data-var='date'>13</var>, <var data-var='time'>13:17</var> UTC Investigating - We’re currently experiencing issues with one of our internal services which may impact your access to certain features. Our team is working to resolve this as quick as possible. Thank you for your patience!

Degraded application access

May <var data-var='date'>19</var>, <var data-var='time'>08:41</var> UTC Resolved - The issue has been resolved and the changes should be reflected in the search with little delay again. May <var data-var='date'>19</var>, <var data-var='time'>08:18</var> UTC Identified - We have identified the issue, where the queue managing the updates is being throttled. We have scaled up the infrastructure to clear out the queue. May <var data-var='date'>19</var>, <var data-var='time'>08:17</var> UTC Investigating - We are currently experiencing a delay between an update and it being reflected on the search inside the app.

Updates taking long to be reflected on search

Mar <var data-var='date'>10</var>, <var data-var='time'>08:00</var> UTC Resolved - Searchindex out of sync since the reindex queue was spiking.

Searchindex out of sync

Sep <var data-var='date'>17</var>, <var data-var='time'>13:52</var> UTC Resolved - Some inefficient queries were identified that was blocking the database. The queries were cancelled and we are looking into optimising the queries that were causing the issue. Sep <var data-var='date'>17</var>, <var data-var='time'>13:25</var> UTC Investigating - We are currently investigating this issue.

Slow application

Sep <var data-var='date'> 2</var>, <var data-var='time'>09:30</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'> 2</var>, <var data-var='time'>09:05</var> UTC Identified - Updating changes to the search database is taking longer and backlog of changes are building up. No changes have been lost Sep <var data-var='date'> 2</var>, <var data-var='time'>09:04</var> UTC Investigating - We are currently investigating an issue where changes are not reflected in the application.

Changes are not being reflected in the app

Jul <var data-var='date'> 3</var>, <var data-var='time'>12:56</var> UTC Resolved - The incident has been resolved and all system are back to operational. Jul <var data-var='date'> 3</var>, <var data-var='time'>12:28</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'> 3</var>, <var data-var='time'>11:37</var> UTC Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'> 3</var>, <var data-var='time'>11:15</var> UTC Investigating - We are currently investigating issues with database performance.

Database degradation

Aug <var data-var='date'>21</var>, <var data-var='time'>21:20</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>21</var>, <var data-var='time'>21:11</var> UTC Verifying - Verification is currently underway for the maintenance items. Aug <var data-var='date'>21</var>, <var data-var='time'>19:10</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>21</var>, <var data-var='time'>19:00</var> UTC Scheduled - Moving database between accounts

Database move

Sep <var data-var='date'>15</var>, <var data-var='time'>09:49</var> UTC Resolved - Fixes rolled out and search is back to normal again Sep <var data-var='date'>15</var>, <var data-var='time'>08:10</var> UTC Identified - After a version update, re-index of some candidates in the search failed. There are also performance issues with the re-index, which we plan to fix with new DB indexes.

Degraded search

May <var data-var='date'> 6</var>, <var data-var='time'>10:49</var> UTC Resolved - All search data is up to date again May <var data-var='date'> 6</var>, <var data-var='time'>09:12</var> UTC Monitoring - The search database is up an running again, we will reindex the applications and jobs that were updated during the outage and all should be back to normal in a few minutes. May <var data-var='date'> 6</var>, <var data-var='time'>08:52</var> UTC Identified - We are experiencing issues with our search database and are working to fix it. At this moment no applications or jobs can be found, but candidates are not stopped from applying to job.

Applications and jobs not found in search

Apr <var data-var='date'>29</var>, <var data-var='time'>13:00</var> UTC Resolved - We were experiencing issues with our search database, which had an impact on functionality inside the Jobylon app. No applications or jobs could be loaded in the app. It did not have any impact on job lists and candidates could still apply for jobs. The search database was down for roughly 40 minutes.

Application and job search down in the app

Sep <var data-var='date'>17</var>, <var data-var='time'>07:30</var> UTC Resolved - Issue identified and resolved with the provider Sep <var data-var='date'>17</var>, <var data-var='time'>06:08</var> UTC Identified - Our platform provider (Heroku) is experiencing a major outage in the EU, which is causing all of the jobylon application to be unreachable. More information about the incident can be found here https://status.heroku.com/incidents/2359

The jobylon application is unreachable

Jan <var data-var='date'> 6</var>, <var data-var='time'>00:00</var> UTC Resolved - On the 6/1 candidates applying to jobs that required a phone number, was being stopped from applying. This was due to a JavaScript file only partially uploaded during the release process. When this was discovered, the faulty JavaScript file was re-uploaded and the issue was resolved.

Candidates stopped from applying when phone number was required

Dec <var data-var='date'>25</var>, <var data-var='time'>00:00</var> UTC Resolved - On 23/12 a faulty path was applied, which started spawning messages on our async queue. This kept on running through the 24-25/12 when it finally took down our queue. During the night between the 25/12 and 26/12 the queue was brought back up by our engineering team and a path with a fix was applied. Candidates who was applying during the period had sporadic issues and when the queue was brought down, all submitted applications was met with a error message. The applications was not lost and they could later be recovered.

Overloaded queue causing error messages to applicants

Nov <var data-var='date'> 4</var>, <var data-var='time'>21:30</var> UTC Resolved - The whole application was down for 30 min due to a database issue. The database was running out of storage, which was quickly solved by scaling the storage and recovering the database.

Site Down

Mar <var data-var='date'>26</var>, <var data-var='time'>12:08</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>26</var>, <var data-var='time'>10:50</var> UTC Investigating - We are currently investigating this issue.

The application does not work using Danish language

Mar <var data-var='date'>26</var>, <var data-var='time'>10:48</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>26</var>, <var data-var='time'>09:42</var> UTC Investigating - We are currently investigating this issue.

Error when logging into the application

Feb <var data-var='date'>13</var>, <var data-var='time'>07:30</var> UTC Resolved - A deploy was made with faulty Cut-e configurations (3:rd party assessment provider). This only affected a small number of clients using the integration.

Faulty Cut-e configurations

Jul <var data-var='date'> 5</var>, <var data-var='time'>11:14</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'> 5</var>, <var data-var='time'>11:07</var> UTC Identified - The issue has been identified and a fix is being implemented.

Search not returning applications

Jul <var data-var='date'> 2</var>, <var data-var='time'>14:09</var> UTC Resolved - Our CDN and DNS was experiencing issues causing our site being not accessible. Read more about the Cloudflare outage here: https://blog.cloudflare.com/cloudflare-outage/ Jul <var data-var='date'> 2</var>, <var data-var='time'>13:42</var> UTC Identified - Our CDN and DNS experienced issues causing Jobylon not being accessible.

CDN and DNS issues

Apr <var data-var='date'>18</var>, <var data-var='time'>09:29</var> UTC Resolved - [07:54:00 UTC - 07:55:00 UTC] Redis instance moved causing a 1 minute downtime for logged in users.

Is Jobylon down?

Jobylon status is UP

Lastest published events

Issues with logging in and saving changes

Embedded Widget Rendering Issues

Intermittent Access Issues Due to Cloudflare Service Degradation

Jobylon Services, Components and Regions

Recent Jobylon events

Issues with logging in and saving changes

Embedded Widget Rendering Issues

Intermittent Access Issues Due to Cloudflare Service Degradation

Intermittent Access Issues Due to Cloudflare Service Degradation

Increased app loading time

Degraded application access