THIS IS A SCHEDULED EVENT Nov <var data-var='date'>27</var>, <var data-var='time'>21:00</var> PST &nbsp;-&nbsp; Nov <var data-var='date'>30</var>, <var data-var='time'>19:00</var> PST Dec <var data-var='date'> 9</var>, <var data-var='time'>19:37</var> PST Update - We will be undergoing scheduled maintenance during this time. Dec <var data-var='date'> 9</var>, <var data-var='time'>19:37</var> PST Scheduled - We conduct routine maintenance and business continuity testing every quarter in the Staging environment UI (https://app.jvistg2.com) and API (https://api.jvistg2.com) include a refresh of the primary data stores. During the maintenance the site will not be available for customer acceptance testing or other staging activities.

Jobvite Staging Environment Maintenance

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>10</var>, <var data-var='time'>21:00</var> PDT &nbsp;-&nbsp; Oct <var data-var='date'>13</var>, <var data-var='time'>19:00</var> PDT Sep <var data-var='date'>29</var>, <var data-var='time'>12:33</var> PDT Scheduled - We conduct routine maintenance and business continuity testing every quarter in the Staging environment UI (https://app.jvistg2.com) and API (https://api.jvistg2.com), including a refresh of the primary data stores. During the maintenance, the site will not be available for customer acceptance testing or other staging activities. This maintenance window will include the staging refresh originally scheduled for September 25, which did not occur as planned. We apologize for the confusion caused by the missed refresh and follow-up communication delays. We understand that staging refreshes are an important part of many customers' testing and planning processes, and we appreciate your patience as we worked through scheduling changes. This refresh will bring the environment up to date and restore our normal refresh cadence.

Sep <var data-var='date'>25</var>, <var data-var='time'>22:14</var> PDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>25</var>, <var data-var='time'>20:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>24</var>, <var data-var='time'>09:10</var> PDT Scheduled - Jobvite will undergo scheduled maintenance on September 25, from 8:00 PM to 10:00 PM PDT. During this time, the application will be unavailable.

Jobvite Scheduled Maintenance

Sep <var data-var='date'> 7</var>, <var data-var='time'>19:00</var> PDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 4</var>, <var data-var='time'>21:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'> 9</var>, <var data-var='time'>19:29</var> PST Scheduled - We conduct routine maintenance and business continuity testing every quarter in the Staging environment UI (https://app.jvistg2.com) and API (https://api.jvistg2.com) include a refresh of the primary data stores. During the maintenance the site will not be available for customer acceptance testing or other staging activities.

Aug <var data-var='date'> 6</var>, <var data-var='time'>09:36</var> PDT Resolved - Resolved - The issues impacting access to Jobvite have been resolved. Users should now be able to log in and navigate the platform normally without encountering the previously reported errors. Our team will continue to monitor the environment to ensure ongoing stability. A Root Cause Analysis (RCA) will be made available within 7-10 business days. Aug <var data-var='date'> 6</var>, <var data-var='time'>07:02</var> PDT Monitoring - A fix has been applied and service has been restored. Users should now be able to log in and navigate Jobvite normally without encountering the previously reported errors. Our engineering team is monitoring the platform to ensure stability and will provide further updates as needed. Aug <var data-var='date'> 6</var>, <var data-var='time'>06:03</var> PDT Investigating - We are currently investigating reports of issues affecting access to Jobvite. Some users are experiencing an inability to log in, while others may see errors (including Bad Gateway or 404) when attempting to navigate within the platform. Our engineering team is actively working on a fix. We will provide updates as more information becomes available.

Jobvite Access Issues

Jul <var data-var='date'>27</var>, <var data-var='time'>05:22</var> PDT Resolved - The Jobvite ATS performance issue has been resolved. Our engineering team identified and addressed the cause of the intermittent latency, and system performance has returned to normal. Continued monitoring has not detected any further service degradation, and we have not received any additional customer reports since the fix was implemented. We apologize for the disruption and appreciate your patience. Jul <var data-var='date'>23</var>, <var data-var='time'>15:51</var> PDT Monitoring - An update on this incident: service performance has returned to normal levels. Our team is actively monitoring the platform to ensure stability is maintained. We will provide a final update once we have confirmed full resolution. Jul <var data-var='date'>23</var>, <var data-var='time'>15:37</var> PDT Update - Our engineering team continues to investigate the intermittent degraded performance that has affected some Jobvite users. We do not yet have a root cause identified, and our investigation is ongoing. We appreciate your continued patience and will provide another update as our investigation progresses. Jul <var data-var='date'>23</var>, <var data-var='time'>06:19</var> PDT Update - Investigating — Update Our engineering team continues to investigate the intermittent degraded performance affecting the Jobvite ATS. We do not yet have a root cause identified, and our investigation is ongoing. We appreciate your continued patience and will provide another update as our investigation progresses. Jul <var data-var='date'>22</var>, <var data-var='time'>13:46</var> PDT Investigating - We are currently investigating reports of degraded performance affecting the Jobvite ATS. Users may experience significantly slow page load times (15–45 seconds) when navigating the application, opening candidate profiles, or performing actions such as rejections and status updates. The issue appears to be intermittent. Our engineering team has been engaged and is actively investigating the root cause.  We apologize for the disruption to your recruiting workflows.

Jobvite ATS — Degraded Performance

Jul <var data-var='date'> 2</var>, <var data-var='time'>12:07</var> PDT Resolved - Update: The issue remains resolved, and we have not observed any new issues since service restoration. System performance and stability continue to operate within expected parameters. Our teams will continue monitoring as a precaution, but no further customer impact has been identified. Current Status: Resolved Customer Impact: None observed Next Update: A Root Cause Analysis (RCA) will be provided within 7–10 business days. Jul <var data-var='date'> 2</var>, <var data-var='time'>09:46</var> PDT Monitoring - Update: The issue has been resolved, and service has been restored for affected customers. Our teams have implemented corrective actions and validated the recovery of impacted services. We are continuing to closely monitor system performance and stability to ensure services remain healthy and operating as expected. Our investigation into the underlying cause remains ongoing. A detailed Root Cause Analysis (RCA), including corrective and preventive actions, will be made available within 7–10 business days. Current Status: Resolved Customer Impact: Mitigated Next Update: We will provide the RCA within 7–10 business days. Jul <var data-var='date'> 2</var>, <var data-var='time'>09:32</var> PDT Update - Update: We have determined that this issue is intermittently affecting a limited subset of customers. Based on our current assessment, we are downgrading the impact level from an outage to a service degradation. Our engineering teams continue to actively investigate the issue and are working to identify the root cause. We will provide additional updates as more information becomes available. Impact: Affected users are unable to access the system. No workaround is currently available. Next Update: As progress is made in the investigation Jul <var data-var='date'> 2</var>, <var data-var='time'>08:22</var> PDT Investigating - We are aware of an issue affecting user login for certain accounts. Impacted users may experience a spinning loading screen or an error when attempting to authenticate. Our team has confirmed the issue, and it is currently under active investigation. Impact: Affected users are unable to access the system. No workaround is currently available. Next Update: We will provide an update once the root cause has been identified or a fix is in progress.

User Login Access Issue

Jun <var data-var='date'>22</var>, <var data-var='time'>13:51</var> PDT Resolved - Cloudflare has reported that its traffic engineering efforts have successfully mitigated the majority of congestion and packet loss associated with this incident. Customers can monitor the latest updates directly on Cloudflare's status page: https://www.cloudflarestatus.com/ Jun <var data-var='date'>22</var>, <var data-var='time'>11:20</var> PDT Monitoring - Cloudflare has reported that its traffic engineering efforts have successfully mitigated the majority of congestion and packet loss associated with this incident. As a result, service conditions are improving; however, some users may still experience intermittent connectivity issues while their recovery efforts continue. Customer Impact: Most services have stabilized, but some users may continue to experience intermittent latency, timeouts, or connectivity issues during the final stages of recovery. Customers can monitor the latest updates directly on Cloudflare's status page: https://www.cloudflarestatus.com/ We will continue to provide updates as new information becomes available. Jun <var data-var='date'>22</var>, <var data-var='time'>09:17</var> PDT Identified - Monitoring Third-Party Network Issue Status: We continue to monitor an ongoing third-party network incident affecting Cloudflare, which is causing intermittent timeouts, increased latency, and occasional Cloudflare error pages for some users accessing our platforms. Based on updates from Cloudflare, the issue is related to a network infrastructure event in North America, and their engineering teams are actively rerouting traffic and implementing mitigation measures to restore service stability. At this time, the underlying issue resides with a third-party provider and is outside of our direct control. Our teams are closely monitoring the situation and validating service availability as Cloudflare implements corrective actions. Customers may continue to experience intermittent connectivity issues, slow response times, or timeout errors until Cloudflare has fully resolved the incident. For the latest updates, please monitor Cloudflare's status page directly: https://www.cloudflarestatus.com/ We appreciate your patience and will continue to provide updates as new information becomes available. Jun <var data-var='date'>22</var>, <var data-var='time'>07:42</var> PDT Investigating - We are currently investigating an issue impacting access to our platforms. A broader Cloudflare service disruption is affecting connectivity, resulting in: Request timeouts Increased latency and slow page loads Cloudflare-generated error pages (including 5xx errors) Intermittent access to platform services Our teams are actively monitoring the situation and assessing the impact on our services. While the issue appears to originate from Cloudflare's infrastructure, we continue to monitor service health and will provide updates as additional information becomes available. Customers can monitor Cloudflare's incident status directly at: https://www.cloudflarestatus.com/ Start Time: ~9:35 EDT We apologize for the inconvenience and appreciate your patience while service providers work to restore normal operations. Customer Impact: Users may experience intermittent access issues, delayed responses, request failures, or Cloudflare error pages when accessing platform services. Reference: Cloudflare Status Page — https://www.cloudflarestatus.com/

Service Disruption Due to Cloudflare Outage

Jun <var data-var='date'>18</var>, <var data-var='time'>09:34</var> PDT Resolved - Following our investigation, we determined that this was an isolated incident and not indicative of a widespread service disruption. The affected customer's issue has been addressed and we have observed normal service operation. No further customer impact has been identified. Jun <var data-var='date'>18</var>, <var data-var='time'>08:16</var> PDT Identified - We are investigating an issue affecting our Job Alert system. Users may experience a certificate error page when trying to open links generated by the Job Alert system. We have determined that there is an issue with the certificate on our Job Alerts domain and we are working on resolving this now. Start time: 10:23AM EST Next update: 1:30PM EST or sooner.

Job Alert Link Certificate Error

Jun <var data-var='date'>11</var>, <var data-var='time'>15:25</var> PDT Resolved - This incident has been resolved. Incident Duration: June 8, 2026 (intermittent) – June 11, 2026 2:30 PM PT (fully resolved) Impact Summary: Outbound email notifications — including interview calendar invites, evaluation form emails, offer letter notifications, and requisition approval emails — were intermittently delayed or not delivered, affecting multiple customer organizations. Cause: An infrastructure scaling issue reduced outbound email processing capacity, resulting in a backlog of undelivered messages. Mitigation: Our team restored email processing capacity to normal levels and reprocessed all queued messages. Email delivery is now operating normally. An RCA will be provided within 7–10 business days if applicable. Jun <var data-var='date'>11</var>, <var data-var='time'>14:17</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. The issue was traced to a reduction in outbound mail processing capacity caused by an infrastructure scaling issue. Mail processing hosts have been restored. We will continue to monitor email delivery performance to ensure stability. Next update: 4:30 PM PT or sooner if the issue recurs. Jun <var data-var='date'>11</var>, <var data-var='time'>12:56</var> PDT Update - We are continuing to investigate this issue. Jun <var data-var='date'>11</var>, <var data-var='time'>12:56</var> PDT Investigating - We are investigating an issue affecting Email/Notification Delivery. Users may experience delayed or missing email notifications when sending interview calendar invites, evaluation forms, offer notifications, and requisition approval emails. Start time: June 2025 (intermittent) Next update: 3:00 PM PT or sooner.

Intermittent Email Notification Delays

Jun <var data-var='date'> 9</var>, <var data-var='time'>11:43</var> PDT Resolved - Resolved: The issue impacting Jobvite report exports has been resolved. Customer Impact: Customers reported experiencing outdated or inconsistent data, with no updated information appearing after June 3. An RCA will be provided within 7-10 business days Jun <var data-var='date'> 9</var>, <var data-var='time'>08:47</var> PDT Monitoring - Our teams have implemented mitigation steps and confirmed that reporting data is now updating as expected. We will continue monitoring system performance to ensure stability. Jun <var data-var='date'> 8</var>, <var data-var='time'>11:26</var> PDT Update - We are continuing to investigate this issue Jun <var data-var='date'> 8</var>, <var data-var='time'>08:50</var> PDT Investigating - We are currently investigating an issue affecting Analytics reporting. Some users may experience reports displaying outdated data. • Start Time: 10:41 a.m. • Next Update: By 12:41 p.m. or sooner Our teams are actively working to identify the root cause and restore accurate reporting. We will provide updates as more information becomes available.

Issue Identified – Analytics Reporting

Jun <var data-var='date'> 8</var>, <var data-var='time'>19:00</var> PDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 5</var>, <var data-var='time'>21:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'> 9</var>, <var data-var='time'>19:29</var> PST Scheduled - We conduct routine maintenance and business continuity testing every quarter in the Staging environment UI (https://app.jvistg2.com) and API (https://api.jvistg2.com) include a refresh of the primary data stores. During the maintenance the site will not be available for customer acceptance testing or other staging activities.

Jun <var data-var='date'> 1</var>, <var data-var='time'>09:26</var> PDT Resolved - Status - Resolved This issue has been fully resolved, and reindexing activities have been completed successfully. We have confirmed that all affected services are operating normally, and no further customer impact is expected. As a result, this incident is now considered closed. We appreciate your patience while we worked to restore service. A Root Cause Analysis (RCA) detailing the cause of the incident, corrective actions taken, and any preventative measures will be made available within 7–10 business days. May <var data-var='date'>29</var>, <var data-var='time'>18:10</var> PDT Monitoring - Status Update: The fix has been validated, and this issue has been resolved. We have moved to a monitoring phase. Reindex tasks are currently running and may take some time to complete. This incident will remain under monitoring until we have confirmed that all reindexing has completed successfully. A Root Cause Analysis (RCA) will be made available within 7–10 business days. May <var data-var='date'>29</var>, <var data-var='time'>17:06</var> PDT Update - Current Status: Issue Identified – Fix in Validation A fix has been applied, and the engineering team is actively validating the solution. Following a successful validation, a reindex will be performed to ensure all external career sites reflect the latest updates. We will provide the next update no later than 2 hours from now (10 pm EDT), or sooner as additional information becomes available. May <var data-var='date'>29</var>, <var data-var='time'>15:05</var> PDT Update - Status Update: The engineering team continues to make forward progress toward implementing a fix for this issue. We will provide the next update no later than 2 hours from now (8 pm EDT), or sooner as additional information becomes available. May <var data-var='date'>29</var>, <var data-var='time'>13:08</var> PDT Identified - Current Status: Issue Identified Some newly posted job requisitions are not appearing on certain external career websites. While positions are being created successfully, they may not consistently publish to specific branded external sites. Customer Impact: Candidates may be unable to view recently posted job opportunities on affected external career sites. At this time, there is no reliable workaround to force affected postings to appear. What We Know: Job data and listings are being generated correctly within the system. The issue has been identified as the cause of delays or failures in publishing to some external career sites. Internal teams are working to address the identified cause. Next Steps: We are actively working on a fix based on the identified issue and progressing toward resolution. We will provide the next update within 2 hours or sooner as more information becomes available. May <var data-var='date'>29</var>, <var data-var='time'>12:04</var> PDT Update - Current Status: Still Investigating Some newly posted job requisitions are not appearing on certain external career websites. While positions are being created successfully, they may not consistently publish to specific branded external sites. Customer Impact: Candidates may be unable to view recently posted job opportunities on affected external career sites. At this time, there is no reliable workaround to force affected postings to appear. What We Know: Job data and listings are being generated correctly within the system. Some external career sites are not displaying the most recent postings. Next Steps: We are still actively investigating the issue and working to identify the root cause. We will provide the next status update within 2 hours or sooner if additional information becomes available. May <var data-var='date'>29</var>, <var data-var='time'>10:10</var> PDT Investigating - Some newly posted job requisitions are not appearing on some external career websites. While positions are being created successfully, they may not consistently publish to certain branded external sites. Customer Impact: Candidates may be unable to view recently posted job opportunities on affected external career sites. At this time, there is no reliable workaround to force affected postings to appear. What We Know: Job data and listings are being generated correctly within the system. Some external career sites are not displaying the most recent postings. Next Steps We are actively investigating. Additional updates will be provided as more information becomes available and progress is made toward resolution

Resolved - Talemetry / RM Career Site - Job posting issues

May <var data-var='date'>26</var>, <var data-var='time'>13:38</var> PDT Resolved - The issue impacting analytics data delays in Production has been resolved. Data syncing is currently in progress; however, it may still take additional time for all records to update and reflect the latest information fully. We are closing this incident, but please allow time for the synchronization process to complete. An RCA will be available within 7-10 business days May <var data-var='date'>26</var>, <var data-var='time'>11:25</var> PDT Monitoring - The issue causing delayed analytics data in Production has been resolved. Data syncing has resumed; however, it may take approximately 2–3 hours for all records to fully update and reflect the latest information. We will continue to monitor to ensure full recovery. May <var data-var='date'>26</var>, <var data-var='time'>08:47</var> PDT Identified - We have identified an issue in Production where analytics data has been delayed and has not been updated since May 21st. As a result, dashboards and reports may be displaying outdated information. Our team is actively working on a fix and will provide further updates soon.

Delayed Analytics Updates

May <var data-var='date'>20</var>, <var data-var='time'>14:21</var> PDT Completed - The Talent Fit module has been fully restored, and all systems are operating as expected. Our engineering teams have completed validation activities, and the feature is now fully available for customer use. For additional information about recent updates, please refer to the following resources: - TalentFit Update: Improved Evaluation Accuracy: https://help.jobvite.com/s/article/TalentFit-Update-Improved-Evaluation-Accuracy - Talent Fit Temporarily Disabled for a Job: https://help.jobvite.com/s/article/Talent-Fit-Temporarily-Disabled-for-a-Job - Talent Fit in Jobvite: https://help.jobvite.com/s/article/Talent-Fit-in-Jobvite We appreciate your patience and understanding throughout this maintenance and thank you for your continued partnership. May <var data-var='date'> 7</var>, <var data-var='time'>08:35</var> PDT Verifying - The Talent Fit module has now been fully re-enabled and is available for customer use. All core functionality is restored, and Talent Fit is actively running for jobs in the system. Our engineering teams are continuing post-restoration verification to ensure ongoing stability and accuracy. As part of this work, some processing for previously opened jobs is still being completed in the background, and results for those jobs may continue to populate incrementally. We will continue monitoring closely and share additional updates if needed. Thank you for your patience as we complete these final verification steps. May <var data-var='date'> 4</var>, <var data-var='time'>14:17</var> PDT Update - We have begun incrementally processing Talent Fit results across jobs, and customers will start to see updates appear over the next several days. This phased approach allows us to restore functionality while managing system load and ensuring data accuracy. This is a resource‑intensive process, and as a result, updates may occur gradually as processing continues. Talent Fit results will populate progressively until processing is complete. We will continue to provide regular updates as this work progresses, and we appreciate your patience as we complete the remaining restoration activities. Apr <var data-var='date'>28</var>, <var data-var='time'>14:15</var> PDT Update - Work continues on the Talent Fit module, and our engineering teams have made significant progress validating fixes and reviewing the impact of proposed changes. With this work now nearing completion, we are moving through final validation and restoration activities. The module will remain temporarily disabled during this final phase. We expect customer access to the Talent Fit module to be restored on Monday, May 4, 2026. Once re-enabled, Talent Fit will be active for all newly created jobs. Results for previously opened jobs may not be immediately available, as historical data will continue to be reprocessed following restoration. We will provide our next status update no later than 3:00 pm Pacific on Monday, May 4, and expect to share additional details at that time regarding the completion timeline for historical processing. We appreciate your continued patience and cooperation as we complete this work and fully restore service. Apr <var data-var='date'>27</var>, <var data-var='time'>14:06</var> PDT Update - Work continues on the Talent Fit module as our engineering teams make ongoing progress validating potential fixes and reviewing the impact of proposed changes. This work is taking longer than initially anticipated, and to ensure a thorough and stable resolution, the module will remain temporarily disabled while these efforts continue. We will provide a further status update no later than 5:00 pm Pacific on Tuesday, April 28. At that time, we may also be able to share a more specific ETA for restoration, or sooner if more information becomes available. We appreciate your continued patience and understanding as we work to fully resolve this issue. Apr <var data-var='date'>24</var>, <var data-var='time'>14:31</var> PDT Update - Work continues on the Talent Fit module as our engineering teams make ongoing progress validating potential fixes and reviewing impact from proposed changes. The module remains temporarily disabled while this work is being completed. We will provide further status updates no later than 5pm Pacific on Monday April 27, or sooner if more information is available before then. We appreciate your continued patience and understanding as this issue is resolved. Apr <var data-var='date'>23</var>, <var data-var='time'>14:44</var> PDT Update - Work continues on the Talent Fit module as our engineering teams proceed with validation and remediation efforts. The module remains temporarily disabled while this work is completed. We will provide another update within the next 24 hours, or sooner if additional information becomes available regarding restoration timing. We appreciate your continued patience as we complete this process. Apr <var data-var='date'>22</var>, <var data-var='time'>15:00</var> PDT Update - Maintenance on the Talent Fit module remains in effect as validation and issue resolution continue. Our teams are making progress and will restore the module once testing confirms stable performance. We will provide another update within the next 24 hours, or sooner if service is restored. Apr <var data-var='date'>21</var>, <var data-var='time'>14:20</var> PDT Update - We continue to perform maintenance on the Talent Fit module as our teams work through final validation and address additional issues identified during extended testing. To ensure stability and optimal performance upon release, the maintenance window will remain in effect for an additional period. Our engineering teams are actively completing this work, and the module will be re‑enabled once testing confirms it is performing as expected. We understand the impact of this extended downtime and sincerely appreciate your patience. We will provide another update within the next 24 hours, or sooner if the module is ready to be restored. Apr <var data-var='date'>20</var>, <var data-var='time'>13:32</var> PDT Update - We are currently performing maintenance on our Talent Fit module to address identified issues and apply additional improvements. To allow sufficient time for validation and testing, this maintenance window has been extended for at least an additional 24 hours. Our engineering teams are actively completing this work, and the module will be re‑enabled once maintenance is finalized and we have confirmed optimal performance. We appreciate your patience as we complete this maintenance and will provide further updates as appropriate. Apr <var data-var='date'>17</var>, <var data-var='time'>16:45</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>17</var>, <var data-var='time'>16:39</var> PDT Scheduled - We have identified issues affecting our Talent Fit module. Out of an abundance of caution, we have temporarily disabled this functionality while our teams investigate and implement a fix. Our engineers are actively working to identify the root cause and restore the module as quickly as possible. We will share updates as progress is made, and functionality will be re‑enabled once we are confident the issue is fully resolved. We appreciate your patience and understanding.

Talent Fit Module Maintenance

Apr <var data-var='date'>18</var>, <var data-var='time'>11:50</var> PDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>18</var>, <var data-var='time'>11:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>16</var>, <var data-var='time'>10:05</var> PDT Scheduled - Our Onboarded OEM partner will be undergoing a one-time infrastructure upgrade which will make our services unavailable for 50 minutes. API and Dashboard access for the Onboarded platform will not be available for the anticipated 50 minutes of downtime.

Onboarded module - April 18th Maintenance

Apr <var data-var='date'> 7</var>, <var data-var='time'>23:00</var> PDT Resolved - Summary: We experienced an incident affecting the API service that syncs candidate data from our CRM to downstream systems. Impact: Customers may have experienced delays in seeing updated candidate information appear in the Jobvite ATS during the incident window. Affected Service: Mukmuk API Engine Timeline: Start: April 8 at approximately 2:00 AM EDT Duration: Approximately 8 hours

Delays with Candidate Syncs

Mar <var data-var='date'>26</var>, <var data-var='time'>16:27</var> PDT Resolved - This incident has been resolved, data is verified to be available in Analytics tools in the expected data sync time frame. Mar <var data-var='date'>26</var>, <var data-var='time'>14:10</var> PDT Monitoring - We found an issue with data transformation while moving data to the analytics layer, caused by an internal permissions issue. The internal permissions have been corrected and we can see the data updating as expected again. We will monitor this to insure it is fully addressed. Mar <var data-var='date'>26</var>, <var data-var='time'>13:21</var> PDT Update - We are continuing to investigate this issue. Mar <var data-var='date'>26</var>, <var data-var='time'>13:14</var> PDT Investigating - We are investigating an issue that may cause some data to be delayed in being available for reporting in Analytics starting March 22nd. No data has been lost. Further updates will be provided here as more information or a resolution is available.

Analytics Data potential delays

Mar <var data-var='date'>13</var>, <var data-var='time'>04:05</var> PDT Resolved - This incident has been resolved. All delayed emails have been successfully reprocessed, and new emails continue to be processed successfully. An RCA will be provided within 7-10 business days. Mar <var data-var='date'>12</var>, <var data-var='time'>16:06</var> PDT Update - Email service maintains stability, and new emails triggered will continue to be sent without issue Our teams are still working to ensure the successful identification and delivery of any emails processed during the initial incident. Next update: 7:30 am ET or sooner if fully resolved. Mar <var data-var='date'>12</var>, <var data-var='time'>13:25</var> PDT Monitoring - Mitigation steps have been applied, and email service functionality is returning to normal. Any new emails triggered should be sent without issue, and our teams are working to ensure the successful delivery of any emails processed during the initial incident. Next update: 7 pm ET or upon resolution. Mar <var data-var='date'>12</var>, <var data-var='time'>12:33</var> PDT Identified - We have identified the root cause affecting Email delivery and we are working with our AWS partner to mitigate the issue. Next update: 5 pm ET or sooner Mar <var data-var='date'>12</var>, <var data-var='time'>12:21</var> PDT Investigating - We are investigating an issue affecting the sending of emails from the Jobvite platform. Users may experience delays in the delivery of emails triggered through the application Next update: 5 pm ET or sooner.

Jobvite Delays - Email Delivery

Feb <var data-var='date'>23</var>, <var data-var='time'>19:00</var> PST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>20</var>, <var data-var='time'>21:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'> 9</var>, <var data-var='time'>19:28</var> PST Scheduled - We conduct routine maintenance and business continuity testing every quarter in the Staging environment UI (https://app.jvistg2.com) and API (https://api.jvistg2.com) include a refresh of the primary data stores. During the maintenance the site will not be available for customer acceptance testing or other staging activities.

Jan <var data-var='date'>29</var>, <var data-var='time'>01:30</var> PST Resolved - Some users experienced difficulty logging into Jobvite between 4:30 AM and 5:00 AM EST. We’ve resolved the issue, and login functionality has been fully restored.

Jobvite ATS - Login issue

Dec <var data-var='date'>31</var>, <var data-var='time'>06:13</var> PST Resolved - All components of the new document‑signing service, including Onboarding and Jobvite integrations, have been successfully deployed to production. Full end‑to‑end testing has been completed, and everything is operating as expected. The fix is now fully live. We will continue monitoring the system closely to ensure stability and optimal performance. Thank you for your patience and understanding while we worked to resolve this issue. A Root Cause Analysis (RCA) will be provided within 5–7 business days. Dec <var data-var='date'>30</var>, <var data-var='time'>08:27</var> PST Update - Our team has completed development of our new document‑signing service and has successfully deployed it to production. We are now preparing and deploying an additional update that will enable our Onboarding and Jobvite integrations to use this new service, with this work expected to be finalized early this afternoon. Once all components are live, we will conduct full end‑to‑end testing in our production environment to ensure everything operates as intended. We are targeting deployment of the full fix on Wednesday, provided all testing is completed successfully. Dec <var data-var='date'>29</var>, <var data-var='time'>09:44</var> PST Update - Status update as of 12/29/25: Our engineering teams continue to work around the clock to resolve this issue. We’ve made solid progress securing the new certificate and are actively developing the updated storage and retrieval process required to use it. We are pursuing both the full long‑term fix and a potential short‑term workaround in parallel. At this time, we do not expect the full solution to be ready before Wednesday, unless the short‑term option proves successful sooner. We will keep you updated as we make further progress. Thank you for your continued patience. Dec <var data-var='date'>24</var>, <var data-var='time'>07:04</var> PST Update - Status Update as of 12/24/25: Document Signing Service We are continuing to make steady progress on restoring document signing functionality. Our teams made meaningful advances overnight and are actively testing updates today across North America, with additional work continuing tomorrow with our teams in India to maintain momentum around the clock. Once testing is completed, we will move quickly to deploy the updated signing service to production and switch the application to use it. Based on our current progress, we expect document signing to be up and running by early next week. Throughout this work, customer data remains secure and compliant with our established privacy and security standards. We appreciate your patience and want to reassure you that this remains a top priority. We will continue to share updates as milestones are reached and confirm as soon as signing functionality is fully restored. Dec <var data-var='date'>23</var>, <var data-var='time'>13:04</var> PST Update - Current Status: Our teams are actively working to implement a fix for the issue impacting parts of the Jobvite onboarding experience. Engineers are working continuously to deliver a resolution as soon as possible. Impact: Onboarding, Offers, and native e-signature functionality remain affected. Customers using DocuSign for offers are not impacted. Use Cases Impacted: Uploading an attachment to a form during its creation (as an OB Admin). Uploading an attachment to a form during step completion (as a task assignee). Completing a form step (as a task assignee). This typically involves signing the document; if no signature is required, the user certifies it. Generating a PDF of all forms with collected data (Available Documents in New Hire Overview). Next Update: We’ll provide another update by 10:00 AM EST on Dec 24, or sooner if progress changes. Thank you for your patience as we work to restore full functionality. Dec <var data-var='date'>23</var>, <var data-var='time'>13:03</var> PST Update - We are continuing to work on a fix for this issue. Dec <var data-var='date'>23</var>, <var data-var='time'>07:37</var> PST Update - Current Status: We’re still working on a fix for the issue impacting parts of the Jobvite onboarding experience. The root cause has been confirmed, and our team is actively implementing changes to meet new signing requirements. Impact: Onboarding, Offers, and native e-signature functionality remain affected Customers using DocuSign for offers are not impacted Next Update: We’ll provide another update by 4 pm EST, or sooner if progress changes. Thank you for your patience as we work to restore full functionality. Dec <var data-var='date'>22</var>, <var data-var='time'>14:04</var> PST Update - Update: We are experiencing an issue impacting parts of the Jobvite onboarding experience. We want to assure you upfront that this issue is isolated, understood, and actively being addressed, and that the security of your data and documents remains intact. The disruption is related to an expired document-signing certificate used for secure onboarding documents. This certificate is separate from our standard domain certificates, and recent changes in vendor ownership and industry requirements mean an updated signing mechanism is required. Our teams are actively working on a solution, including refactoring components of the system to support the new requirements. Work is underway now, and we are assessing timelines to restore full functionality as quickly and safely as possible. Current impact: -Onboarding, Offers, and native e-signature functionality are affected -Customers using DocuSign for offers are not impacted Workaround: -Offers can continue via manual signature and upload as a temporary workaround Once service is restored, we will implement additional monitoring and controls to strengthen early detection and help prevent a recurrence. We understand how critical these workflows are to your hiring process. Maintaining the security, reliability, and integrity of our platform is our top priority, and we will continue to share updates as we make progress. Please subscribe for updates and notifications Dec <var data-var='date'>22</var>, <var data-var='time'>09:41</var> PST Update - Update: We are continuing to have issues with our onboarding module. This may be affecting the completion of new hire onboarding forms. While our teams have identified the underlying issue, we are still reviewing options for resolution. We will continue to provide periodic updates and notify as soon as this issue is resolved. Dec <var data-var='date'>22</var>, <var data-var='time'>05:55</var> PST Identified - We have identified an issue resulting in unexpected errors when attempting to complete certain onboarding tasks. Our engineers are actively working on a resolution

Jobvite Onboarding - Errors completing onboarding tasks

Dec <var data-var='date'>15</var>, <var data-var='time'>06:00</var> PST Resolved - We had identified an issue that has resulted in Jobvite Analytics data not refreshing starting around December 11th, 2025. Our engineers have since corrected the problem and updated all affected data.

Jobvite Analytics - Data Refresh Delays

Dec <var data-var='date'>11</var>, <var data-var='time'>04:00</var> PST Completed - The scheduled maintenance has been completed. Dec <var data-var='date'>10</var>, <var data-var='time'>20:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'> 5</var>, <var data-var='time'>07:41</var> PST Scheduled - As part of our continuous efforts to improve reliability and performance, we are upgrading components of our infrastructure. Services will remain online throughout this process. Some minor, short-lived interruptions may occur, but we do not anticipate any sustained downtime.

Jobvite Maintenance

Dec <var data-var='date'> 4</var>, <var data-var='time'>04:30</var> PST Completed - The scheduled maintenance has been completed. Dec <var data-var='date'> 3</var>, <var data-var='time'>20:30</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'> 3</var>, <var data-var='time'>06:28</var> PST Scheduled - As part of our continuous efforts to improve reliability and performance, we are upgrading components of our infrastructure. Services will remain online throughout this process. Some minor, short-lived interruptions may occur, but we do not anticipate any sustained downtime.

Is Jobvite Operational down?

Jobvite Operational status is UP

Lastest published events

Jobvite Staging Environment Maintenance

Jobvite Staging Environment Maintenance

Jobvite Scheduled Maintenance

Jobvite Operational Services, Components and Regions

Recent Jobvite Operational events

Jobvite Staging Environment Maintenance

Jobvite Staging Environment Maintenance

Jobvite Scheduled Maintenance

Jobvite Staging Environment Maintenance

Jobvite Access Issues

Jobvite ATS — Degraded Performance