Jul <var data-var='date'> 2</var>, <var data-var='time'>06:57</var> CEST Completed - The scheduled database upgrade for the Users Account Services database has been successfully completed. Jul <var data-var='date'> 2</var>, <var data-var='time'>06:30</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 1</var>, <var data-var='time'>12:17</var> CEST Scheduled - We will be performing a scheduled database upgrade for the Users Account Services database. The maintenance is scheduled to begin on Thursday, July 2, beginning at 6:30 AM. While the maintenance window is up to 1 hour, any customer impact is expected to be minimal, with a brief service interruption lasting only a few seconds (less than one minute). We will post an update as soon as the maintenance has been completed.

Users Account Services Database Upgrade

Jun <var data-var='date'>23</var>, <var data-var='time'>11:00</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>23</var>, <var data-var='time'>07:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>19</var>, <var data-var='time'>14:58</var> CEST Scheduled - (Please scroll down for English version.) Liebe Jimdo-Community, Um die Leistung eurer Creator-Websites zu optimieren, werden wir in der kommenden Woche Wartungsarbeiten durchführen, über die wir euch bereits jetzt informieren wollen. An zwei Tagen werden wir dabei einmalig Systemaktualisierungen vornehmen. Konkret bedeutet dies für euch: Während der Wartungsphase am 23. Juni von 7:00 bis 11:00 Uhr morgens sind eure Websites normal erreichbar. Ihr könnt eure Seiten bearbeiten oder Bestellungen erhalten, einige Funktionen wie Upgrades und Domain-Registrierung sind hingegen zeitweise nicht verfügbar. Ihr müsst nichts weiter unternehmen, die Inhalte eurer Websites sind davon nicht betroffen. Wir danken euch für euer Verständnis. Euer Jimdo Team ---------- Dear Jimdo Community, In order to optimize the performance of your Creator website we will be carrying out some maintenance work in the upcoming week, of which we would like to notify you ahead of time. We will be performing one-off system updates on two separate dates. This means: You will be able to access your website during the maintenance phase on Jun 23 from 07:00 to 11:00 CEST. You will be able to edit your page and receive orders, but some functionality such as upgrades and domain registration will be temporarily unavailable. There is no need for you to take any action. Your websites’ content will not be affected. Thank you for your understanding. All the best, The Jimdo Team

Jimdo Creator System Update

Jun <var data-var='date'>19</var>, <var data-var='time'>14:28</var> CEST Resolved - The incident has been resolved. All systems are operational. Thank you for your patience. Jun <var data-var='date'>19</var>, <var data-var='time'>13:45</var> CEST Monitoring - A fix has been implemented, and the CMS Editor is accessible again. We're closely monitoring the situation. Jun <var data-var='date'>19</var>, <var data-var='time'>13:37</var> CEST Identified - An error started occurring in our CMS Editor around 12:00 CET, causing a partial outage. We have identified the issue and are applying a fix. Thank you for your patience.

CMS editor isn't accessible

Mar <var data-var='date'>11</var>, <var data-var='time'>13:57</var> CET Resolved - This incident has been resolved. Mar <var data-var='date'>11</var>, <var data-var='time'>13:43</var> CET Monitoring - The issue has been resolved. Please refresh the browser window in case the last updates are not yet reflected. Mar <var data-var='date'>11</var>, <var data-var='time'>12:58</var> CET Investigating - We are investigating an issue where some changes made to Creator websites are not immediately published. We apologize for the interruption while we are looking to eliminated the cause.

Jimdo Creator: Website edits not refelected on public

Dec <var data-var='date'>23</var>, <var data-var='time'>13:45</var> CET Resolved - This incident has been resolved. Dec <var data-var='date'>22</var>, <var data-var='time'>17:44</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'>22</var>, <var data-var='time'>13:56</var> CET Identified - The issue has been identified and a fix is being implemented. Dec <var data-var='date'>22</var>, <var data-var='time'>13:34</var> CET Investigating - The CMS for Jimdo Creator websites seems to be unavailable at the moment. We are investigating the cause. Web delivery of published websites should be unaffected.

Creator CMS unavailable

Dec <var data-var='date'> 5</var>, <var data-var='time'>13:36</var> CET Resolved - This incident has been resolved. Dec <var data-var='date'> 5</var>, <var data-var='time'>10:24</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'> 5</var>, <var data-var='time'>10:21</var> CET Identified - We’re currently experiencing availability issues with Jimdo websites and internal systems due to service disruptions at one of our infrastructure providers. This may affect the availability of Jimdo customers' websites and parts of our platform. We’re monitoring the situation closely and will update as soon as our infrastructure provider has resolved the situation.

Availability issues

Nov <var data-var='date'>18</var>, <var data-var='time'>20:19</var> CET Resolved - All services have been reported as operating normally again. Nov <var data-var='date'>18</var>, <var data-var='time'>15:47</var> CET Update - A fix has been implemented and the incident should now resolved. We are continuing to monitor for errors to ensure all services are back to normal. Nov <var data-var='date'>18</var>, <var data-var='time'>14:58</var> CET Monitoring - Our service provider has made changes that have allowed affected systems to recover. They are continuing working on restoring all services. Nov <var data-var='date'>18</var>, <var data-var='time'>14:20</var> CET Identified - The issue has been identified and a fix is being implemented. Nov <var data-var='date'>18</var>, <var data-var='time'>13:18</var> CET Investigating - We’re currently experiencing availability issues with Jimdo websites and internal systems due to ongoing problems with one of our infrastructure providers. This may affect the availability of Jimdo customers' websites and parts of our platform. We’re monitoring the situation closely and will update as soon as our infrastructure provider has resolved the situation.

Oct <var data-var='date'>30</var>, <var data-var='time'>08:08</var> CET Resolved - This incident has been resolved. Oct <var data-var='date'>30</var>, <var data-var='time'>08:08</var> CET Update - Our email hoster has resolved the issue. Oct <var data-var='date'>29</var>, <var data-var='time'>21:31</var> CET Identified - We're currently facing an issue with webmail access. Our provider is investigating the problem. Email delivery is unaffected, and you can still access your emails through clients like Outlook, Apple Mail, or others. We will provide updates as soon as possible.

Webmail access outage

Sep <var data-var='date'>19</var>, <var data-var='time'>18:31</var> CEST Resolved - This incident has been resolved. Sep <var data-var='date'>19</var>, <var data-var='time'>15:04</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>19</var>, <var data-var='time'>13:08</var> CEST Investigating - We are currently experiencing an issue with our legacy website builder (Creator) where some customers might encounter problems when trying to upgrade to a new paid plan or upgrade an existing paid plan. Our team is actively working on a fix.

Problems when trying to upgrade in Creator

Sep <var data-var='date'> 3</var>, <var data-var='time'>13:05</var> CEST Resolved - This incident has been resolved. Sep <var data-var='date'> 3</var>, <var data-var='time'>11:02</var> CEST Investigating - We’re currently experiencing a disruption affecting a subset of customer email accounts due to an issue with a third-party provider. Our team is closely monitoring the situation.

Creator Email Accounts Disruption

Aug <var data-var='date'> 1</var>, <var data-var='time'>18:17</var> CEST Resolved - This incident has been resolved. Aug <var data-var='date'> 1</var>, <var data-var='time'>15:26</var> CEST Identified - PayPal is experiencing some issues with their payment platform which might cause errors while purchasing via PayPal, more info here: https://www.paypal-status.com/incident/production

PayPal experiencing issues with payments

Jun <var data-var='date'>13</var>, <var data-var='time'>10:28</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'>13</var>, <var data-var='time'>10:20</var> CEST Monitoring - The issue has been mitigated. We're continuing to monitor the systems and optimize stability. Jun <var data-var='date'>13</var>, <var data-var='time'>09:37</var> CEST Update - The incident is still under investigation. The error occurs intermittently. If you are affected, please try again after a few minutes. Jun <var data-var='date'>13</var>, <var data-var='time'>09:27</var> CEST Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>13</var>, <var data-var='time'>09:27</var> CEST Update - We are continuing to investigate this issue. Jun <var data-var='date'>13</var>, <var data-var='time'>09:20</var> CEST Investigating - We are investigating an issue blocking users from creating new websites in the Creator tool. The Jimdo Website Builder (Dolphin) is not affected.

Signup process for Creator websites not working

Jun <var data-var='date'> 5</var>, <var data-var='time'>11:06</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'> 5</var>, <var data-var='time'>11:06</var> CEST Update - We are continuing to monitor for any further issues. Jun <var data-var='date'> 5</var>, <var data-var='time'>10:44</var> CEST Monitoring - A fix was implemented and we are now closely monitoring the systems. Jun <var data-var='date'> 5</var>, <var data-var='time'>08:09</var> CEST Investigating - Jimdo users are currently unable to access their dashboards, so that editing websites is not possible. Our engineering teams are investigating the issue and working on a fix.

Jimdo Dashboard Unavailable

May <var data-var='date'>14</var>, <var data-var='time'>09:57</var> CEST Resolved - This incident has been resolved. May <var data-var='date'>14</var>, <var data-var='time'>09:50</var> CEST Update - We are continuing to monitor for any further issues. May <var data-var='date'>14</var>, <var data-var='time'>09:49</var> CEST Update - The incident has been mitigated. All websites should be available again. We're closing monitoring the systems to ensure stable functionality. May <var data-var='date'>14</var>, <var data-var='time'>09:46</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>14</var>, <var data-var='time'>09:45</var> CEST Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>14</var>, <var data-var='time'>09:32</var> CEST Investigating - We are investigating an issue with Creator websites not loading, returning a "bad gateway" error message.

Some Jimdo Creator websites not accessible

Apr <var data-var='date'>29</var>, <var data-var='time'>10:53</var> CEST Resolved - The issues has been resolved, all Jimdo domains should resolver properly again. NB: No user websites were affected. Apr <var data-var='date'>29</var>, <var data-var='time'>10:30</var> CEST Identified - We are currently experiencing an issue with the redirection of our local domains (e.g., jimdo.de, jimdo.es, jimdo.it) to their respective Jimdo sites. Our team is actively working on a fix. In the meantime, please access our services via jimdo.com.

Redirects of local Jimdo domains to jimdo.com disrupted

Apr <var data-var='date'>26</var>, <var data-var='time'>08:27</var> CEST Resolved - The error has been resolved. All missing records should be restored. If you need any assistance, please reach out to our support team Apr <var data-var='date'>25</var>, <var data-var='time'>14:49</var> CEST Update - Our engineers have implemented a fix for the issue. It will take a couple of hours to roll out. In the meanwhile, manually restoring the settings will still work. Apr <var data-var='date'>25</var>, <var data-var='time'>13:18</var> CEST Identified - We are currently investigating an issue where domain settings for a portion of our customers appear to have been reset. As a result, customers who use their Jimdo domain with external email providers may experience disruptions, such as being unable to send or receive emails through their domain-based email addresses. If your domain is affected, manually restoring the email settings should resolve this presently while our engineers are working on a global solution.

Jimdo Website Builder: Email settings reset for some domains

Apr <var data-var='date'>24</var>, <var data-var='time'>09:56</var> CEST Resolved - The incident is resolved. All systems are operational. Apr <var data-var='date'>24</var>, <var data-var='time'>08:56</var> CEST Monitoring - The incident is mitigated, and the websites are accessible. We're monitoring the services. Apr <var data-var='date'>24</var>, <var data-var='time'>08:42</var> CEST Identified - The websites connecting through static IPs aren't accessible. We're investigating the issue and have escalated it to our third-party provider. Thank you for your patience.

Partial Web Delivery Outage

Feb <var data-var='date'> 6</var>, <var data-var='time'>10:32</var> CET Resolved - The issue has been resolved. Website editing should work again as expected. Feb <var data-var='date'> 6</var>, <var data-var='time'>10:01</var> CET Identified - On opening the CMS some users are seeing a Cloudflare error. Our engineering team are working on fixing the issue. Thank you for your patience!

Jimdo Website Builder: CMS disruptions

Jan <var data-var='date'> 8</var>, <var data-var='time'>22:05</var> CET Resolved - This incident has been resolved. Jan <var data-var='date'> 7</var>, <var data-var='time'>16:36</var> CET Investigating - We're currently facing an issue with webmail access. Our provider is investigating the problem. Email delivery is unaffected, and you can still access your emails through clients like Outlook, Apple Mail, or others. We will provide updates as soon as possible.

webmail access outage

Jan <var data-var='date'> 7</var>, <var data-var='time'>07:53</var> CET Resolved - This incident has been resolved. Jan <var data-var='date'> 6</var>, <var data-var='time'>19:06</var> CET Update - We are continuing to investigate this issue. Jan <var data-var='date'> 6</var>, <var data-var='time'>18:15</var> CET Investigating - We're currently facing an issue with webmail access. Our provider is investigating the problem. Email delivery is unaffected, and you can still access your emails through clients like Outlook, Apple Mail, or others. We will provide updates as soon as possible.

Webmail Access Disruption

Nov <var data-var='date'>25</var>, <var data-var='time'>17:08</var> CET Resolved - This incident has been resolved. Nov <var data-var='date'>25</var>, <var data-var='time'>16:52</var> CET Investigating - We have identified an issue with our Edit Mode that causes the Menu to not appear. Our technicians are working on it currently and we hope to have this resolved as quickly as possible.

Menu not visible in edit mode

Oct <var data-var='date'> 3</var>, <var data-var='time'>12:03</var> CEST Resolved - This incident has been resolved. Oct <var data-var='date'> 3</var>, <var data-var='time'>10:05</var> CEST Investigating - We're currently facing an issue with webmail access. Our provider is investigating the problem. Email delivery is unaffected, and you can still access your emails through clients like Outlook, Apple Mail, or others. We will provide updates as soon as possible.

Webmail Access Outage

Jul <var data-var='date'>21</var>, <var data-var='time'>19:10</var> CEST Resolved - We are pleased to inform you that the issue affecting the management and viewing of email accounts through our CMS has been resolved. Our third-party provider has successfully addressed the problem, and full functionality has been restored. You can now manage and view your email accounts directly through our CMS as usual. We apologize for any inconvenience this may have caused and appreciate your patience during this time. Jul <var data-var='date'>19</var>, <var data-var='time'>15:40</var> CEST Identified - The third-party provider has identified the problem and is actively working on a resolution. Please continue to access your emails through webmail (https://webmail.jimdo.com/) in the meantime. We appreciate your patience and will notify you as soon as the issue is resolved. Jul <var data-var='date'>19</var>, <var data-var='time'>11:56</var> CEST Investigating - We are experiencing an issue with our CMS due to a third-party provider, affecting the ability to view and manage email accounts. Please access your emails directly via webmail (https://webmail.jimdo.com/) until this is resolved. We apologize for the inconvenience and are working to restore full functionality as quickly as possible.

Mail Accounts can't be displayed and managed on CMS

Jul <var data-var='date'> 2</var>, <var data-var='time'>20:21</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'> 2</var>, <var data-var='time'>20:20</var> CEST Update - This issue has now been resolved and corrected. Jul <var data-var='date'> 2</var>, <var data-var='time'>18:40</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'> 2</var>, <var data-var='time'>16:53</var> CEST Investigating - We are investigating reports of disruptions in website delivery, leading to displays of "invalid address" for some visitors. All affected websites are at the same time fully available to other users. This affects only Jimdo Website Builder (not Creator) sites.

Jimdo Website Builder: Sites not accessible for some visitors

Jun <var data-var='date'>20</var>, <var data-var='time'>12:42</var> CEST Resolved - The incident has been resolved. We apologize for the service interruption! Jun <var data-var='date'>20</var>, <var data-var='time'>12:35</var> CEST Update - The issue has been fixed. We're closely monitoring the system to prevent further outages. Jun <var data-var='date'>20</var>, <var data-var='time'>12:34</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>20</var>, <var data-var='time'>12:25</var> CEST Identified - Creator websites are currently not reachable. We have identified a possible cause and are working on a fix. We apologize for any inconveniences caused while we investigate and fix this issue!

Is Jimdo down?

Jimdo status is UP

Lastest published events

Users Account Services Database Upgrade

Jimdo Creator System Update

CMS editor isn't accessible

Jimdo Services, Components and Regions

Recent Jimdo events

Users Account Services Database Upgrade

Jimdo Creator System Update

CMS editor isn't accessible

Jimdo Creator: Website edits not refelected on public

Creator CMS unavailable

Availability issues