Feb <var data-var='date'> 1</var>, <var data-var='time'>07:30</var> UTC Resolved - We're experiencing an elevated level of API latency affecting Web traffic and are currently looking into the issue.

Elevated API Latency

Jul <var data-var='date'>25</var>, <var data-var='time'>17:00</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>25</var>, <var data-var='time'>12:21</var> UTC Identified - Dear Jenji user, our preferred partner, KPMG, is currently experiencing technical issues on its platform. Indeed, Jenji Vault, our e-archiving feature is facing an elevated level of errors in the following countries: Luxembourg, Netherlands, Belgium, UK, Poland, Austria and Germany. France and Switzerland are not affected. We are currently in contact with KPMG in order to have the latest news. KPMG will inform us as soon as the service is again available. During that time, if you e-archive, Jenji is keeping the data safely. They will be automatically synchronized as soon as the service is fully available.

Jenji Vault unavailable in some European countries

May <var data-var='date'>25</var>, <var data-var='time'>07:30</var> UTC Resolved - We're experiencing an elevated level of API latency affecting iOS signups and are currently looking into the issue.

Elevated API Latency on iOS Signups

Dec <var data-var='date'>28</var>, <var data-var='time'>19:00</var> UTC Resolved - We're experiencing an elevated level of Vault France errors and are currently looking into the issue. No data is at risk.

Elevated Vault Errors

Sep <var data-var='date'> 6</var>, <var data-var='time'>12:00</var> UTC Resolved - We're experiencing an elevated level of Vault France errors and are currently looking into the issue. No data is at risk.

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Elevated API Latency

Jenji Vault unavailable in some European countries

Elevated API Latency on iOS Signups

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Elevated API Latency

Jenji Vault unavailable in some European countries

Elevated API Latency on iOS Signups

Elevated Vault Errors

Elevated Vault Errors