THIS IS A SCHEDULED EVENT Jan <var data-var='date'>1</var>, <var data-var='year'>2099</var>, <var data-var='time'>07:00</var> - <var data-var='time'>11:00</var> UTC Sep <var data-var='date'>24</var>, <var data-var='time'>22:43</var> UTC Update - Important Update: 2026.3 Release Postponement We are writing to inform you that the upcoming 2026.3 release has been postponed while we further refine a planned email security enhancement included in the release. Early customer feedback and validation in our STG environments make it clear that we need to adjust the enhancement to better account for existing email-based workflows and give customers more control over adoption. Security remains a top priority, as does ensuring that you have the flexibility, control and adoption path needed to implement changes successfully. Because deploying the current version of the enhancement could disrupt established business processes, we’ve chosen to delay the release. Here’s what this means for you: •	The 2026.3 release will be rescheduled. •	Existing email-based functionality will continue to operate as it does today. •	Customers who have already upgraded non-production environments can continue using current email-based workflows without change. •	No immediate action is required. We’ll share updated release timing and implementation guidance as soon as it is available. We believe taking additional time now is the most responsible path forward and will enable us to deliver a solution that achieves our security objectives while minimizing operational disruption for our customers. If you have any additional questions or concerns, please reach out to your Ivanti representative or open a support ticket. Thank you for your continued partnership and trust. *A scheduled date may appear in the title, or below showing much further in the future, this will be updated once the alternative date is confirmed. Sep <var data-var='date'>11</var>, <var data-var='time'>18:24</var> UTC Update - RESCHEDULED - Please read below as the date has been changed Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in the following regions: IAZ PRD Maintenance Window Start Date/Time: Sept 27, 2026 07:00 UTC End Date/Time: Sept 27, 2026 11:00 UTC Impact During the maintenance window, all tenants will be offline and unavailable. While no issues are anticipated, please try the following steps if you encounter any problems: 1. Close your browser completely and reopen it. 2. If your URL includes a session ID (e.g., 'instance.ivanticloud.com/Default.aspx#583492067'), remove everything after '.com' and press 'Enter'. 3. Use a private or incognito browsing session. If you still continue to have issues please contact support via the details below. Product/Release Documentation <a href="https://docs.ivanti.com/neurons-for-itsm-release-notes-enu-latest">Ivanti Enterprise Service Management Release Notes</a> Support Information If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator. For any questions related to Ivanti - please visit <a href="https://www.ivanti.com/support/contact">Ivanti Global Support</a> Aug <var data-var='date'>21</var>, <var data-var='time'>17:09</var> UTC Scheduled - Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in the following regions: IAZ PRD Maintenance Window Start Date/Time: Oct 4, 2026 07:00 UTC End Date/Time: Oct 4, 2026 11:00 UTC Impact During the maintenance window, all tenants will be offline and unavailable. While no issues are anticipated, please try the following steps if you encounter any problems: 1. Close your browser completely and reopen it. 2. If your URL includes a session ID (e.g., 'instance.ivanticloud.com/Default.aspx#583492067'), remove everything after '.com' and press 'Enter'. 3. Use a private or incognito browsing session. If you still continue to have issues please contact support via the details below. Product/Release Documentation <a href="https://docs.ivanti.com/neurons-for-itsm-release-notes-enu-latest">Ivanti Enterprise Service Management Release Notes</a> Support Information If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator. For any questions related to Ivanti - please visit <a href="https://www.ivanti.com/support/contact">Ivanti Global Support</a>

Ivanti Neurons for ITSM 2026.3 Upgrade - IAZ PRD

THIS IS A SCHEDULED EVENT Jan <var data-var='date'>1</var>, <var data-var='year'>2099</var>, <var data-var='time'>05:00</var> - <var data-var='time'>09:00</var> UTC Sep <var data-var='date'>24</var>, <var data-var='time'>22:41</var> UTC Update - Important Update: 2026.3 Release Postponement We are writing to inform you that the upcoming 2026.3 release has been postponed while we further refine a planned email security enhancement included in the release. Early customer feedback and validation in our STG environments make it clear that we need to adjust the enhancement to better account for existing email-based workflows and give customers more control over adoption. Security remains a top priority, as does ensuring that you have the flexibility, control and adoption path needed to implement changes successfully. Because deploying the current version of the enhancement could disrupt established business processes, we’ve chosen to delay the release. Here’s what this means for you: •	The 2026.3 release will be rescheduled. •	Existing email-based functionality will continue to operate as it does today. •	Customers who have already upgraded non-production environments can continue using current email-based workflows without change. •	No immediate action is required. We’ll share updated release timing and implementation guidance as soon as it is available. We believe taking additional time now is the most responsible path forward and will enable us to deliver a solution that achieves our security objectives while minimizing operational disruption for our customers. If you have any additional questions or concerns, please reach out to your Ivanti representative or open a support ticket. Thank you for your continued partnership and trust. *A scheduled date may appear in the title, or below showing much further in the future, this will be updated once the alternative date is confirmed. Aug <var data-var='date'>21</var>, <var data-var='time'>16:36</var> UTC Scheduled - Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in the following regions: NVZ PRD Maintenance Window Start Date/Time: Sept 26, 2026 05:00 UTC End Date/Time: Sept 26, 2026 09:00 UTC Impact During the maintenance window, all tenants will be offline and unavailable. While no issues are anticipated, please try the following steps if you encounter any problems: 1. Close your browser completely and reopen it. 2. If your URL includes a session ID (e.g., 'instance.ivanticloud.com/Default.aspx#583492067'), remove everything after '.com' and press 'Enter'. 3. Use a private or incognito browsing session. If you still continue to have issues please contact support via the details below. Product/Release Documentation <a href="https://docs.ivanti.com/neurons-for-itsm-release-notes-enu-latest">Ivanti Enterprise Service Management Release Notes</a> Support Information If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator. For any questions related to Ivanti - please visit <a href="https://www.ivanti.com/support/contact">Ivanti Global Support</a>

Ivanti Neurons for ITSM 2026.3 Upgrade - NVZ PRD

THIS IS A SCHEDULED EVENT Jan <var data-var='date'>1</var>, <var data-var='year'>2099</var>, <var data-var='time'>00:00</var> - <var data-var='time'>04:00</var> UTC Sep <var data-var='date'>29</var>, <var data-var='time'>19:03</var> UTC Update - Important Update: 2026.3 Release Postponement We are writing to inform you that the upcoming 2026.3 release has been postponed while we further refine a planned email security enhancement included in the release. Early customer feedback and validation in our STG environments make it clear that we need to adjust the enhancement to better account for existing email-based workflows and give customers more control over adoption. Security remains a top priority, as does ensuring that you have the flexibility, control and adoption path needed to implement changes successfully. Because deploying the current version of the enhancement could disrupt established business processes, we’ve chosen to delay the release. Here’s what this means for you: •	The 2026.3 release will be rescheduled. •	Existing email-based functionality will continue to operate as it does today. •	Customers who have already upgraded non-production environments can continue using current email-based workflows without change. •	No immediate action is required. We’ll share updated release timing and implementation guidance as soon as it is available. We believe taking additional time now is the most responsible path forward and will enable us to deliver a solution that achieves our security objectives while minimizing operational disruption for our customers. If you have any additional questions or concerns, please reach out to your Ivanti representative or open a support ticket. Thank you for your continued partnership and trust. *A scheduled date may appear in the title, or below showing much further in the future, this will be updated once the alternative date is confirmed. Sep <var data-var='date'>23</var>, <var data-var='time'>18:22</var> UTC Update - RESCHEDULED - Please read below as the date has been changed The planned maintenance for the upcoming product version update has been postponed following the identification of a potential issue during validation activities. As a precaution, we are conducting additional reviews before proceeding with the deployment. We appreciate your understanding and apologize for any inconvenience. Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in the following regions: IRW PRD Maintenance Window Start Date/Time: Oct 11, 2026 01:00 UTC End Date/Time: Oct 11, 2026 05:00 UTC Impact During the maintenance window, all tenants will be offline and unavailable. While no issues are anticipated, please try the following steps if you encounter any problems: 1. Close your browser completely and reopen it. 2. If your URL includes a session ID (e.g., 'instance.ivanticloud.com/Default.aspx#583492067'), remove everything after '.com' and press 'Enter'. 3. Use a private or incognito browsing session. If you still continue to have issues please contact support via the details below. Product/Release Documentation <a href="https://docs.ivanti.com/neurons-for-itsm-release-notes-enu-latest">Ivanti Enterprise Service Management Release Notes</a> Support Information If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator. For any questions related to Ivanti - please visit <a href="https://www.ivanti.com/support/contact">Ivanti Global Support</a> Aug <var data-var='date'>21</var>, <var data-var='time'>17:11</var> UTC Scheduled - Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in the following regions: IRW PRD Maintenance Window Start Date/Time: Oct 4, 2026 01:00 UTC End Date/Time: Oct 4, 2026 05:00 UTC Impact During the maintenance window, all tenants will be offline and unavailable. While no issues are anticipated, please try the following steps if you encounter any problems: 1. Close your browser completely and reopen it. 2. If your URL includes a session ID (e.g., 'instance.ivanticloud.com/Default.aspx#583492067'), remove everything after '.com' and press 'Enter'. 3. Use a private or incognito browsing session. If you still continue to have issues please contact support via the details below. Product/Release Documentation <a href="https://docs.ivanti.com/neurons-for-itsm-release-notes-enu-latest">Ivanti Enterprise Service Management Release Notes</a> Support Information If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator. For any questions related to Ivanti - please visit <a href="https://www.ivanti.com/support/contact">Ivanti Global Support</a>

Postponed - Ivanti Neurons for ITSM 2026.3 Upgrade - IRW PRD

THIS IS A SCHEDULED EVENT Jan <var data-var='date'>1</var>, <var data-var='year'>2099</var>, <var data-var='time'>00:00</var> - <var data-var='time'>04:00</var> UTC Sep <var data-var='date'>29</var>, <var data-var='time'>19:01</var> UTC Update - Important Update: 2026.3 Release Postponement We are writing to inform you that the upcoming 2026.3 release has been postponed while we further refine a planned email security enhancement included in the release. Early customer feedback and validation in our STG environments make it clear that we need to adjust the enhancement to better account for existing email-based workflows and give customers more control over adoption. Security remains a top priority, as does ensuring that you have the flexibility, control and adoption path needed to implement changes successfully. Because deploying the current version of the enhancement could disrupt established business processes, we’ve chosen to delay the release. Here’s what this means for you: •	The 2026.3 release will be rescheduled. •	Existing email-based functionality will continue to operate as it does today. •	Customers who have already upgraded non-production environments can continue using current email-based workflows without change. •	No immediate action is required. We’ll share updated release timing and implementation guidance as soon as it is available. We believe taking additional time now is the most responsible path forward and will enable us to deliver a solution that achieves our security objectives while minimizing operational disruption for our customers. If you have any additional questions or concerns, please reach out to your Ivanti representative or open a support ticket. Thank you for your continued partnership and trust. *A scheduled date may appear in the title, or below showing much further in the future, this will be updated once the alternative date is confirmed. Aug <var data-var='date'>21</var>, <var data-var='time'>17:08</var> UTC Scheduled - Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in the following regions: WAZ PRD Maintenance Window Start Date/Time: Oct 3, 2026 07:00 UTC End Date/Time: Oct 3, 2026 11:00 UTC Impact During the maintenance window, all tenants will be offline and unavailable. While no issues are anticipated, please try the following steps if you encounter any problems: 1. Close your browser completely and reopen it. 2. If your URL includes a session ID (e.g., 'instance.ivanticloud.com/Default.aspx#583492067'), remove everything after '.com' and press 'Enter'. 3. Use a private or incognito browsing session. If you still continue to have issues please contact support via the details below. Product/Release Documentation <a href="https://docs.ivanti.com/neurons-for-itsm-release-notes-enu-latest">Ivanti Enterprise Service Management Release Notes</a> Support Information If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator. For any questions related to Ivanti - please visit <a href="https://www.ivanti.com/support/contact">Ivanti Global Support</a>

Postponed - Ivanti Neurons for ITSM 2026.3 Upgrade - WAZ PRD

THIS IS A SCHEDULED EVENT Jan <var data-var='date'>1</var>, <var data-var='year'>2099</var>, <var data-var='time'>00:00</var> - <var data-var='time'>04:00</var> UTC Sep <var data-var='date'>29</var>, <var data-var='time'>18:58</var> UTC Update - Important Update: 2026.3 Release Postponement We are writing to inform you that the upcoming 2026.3 release has been postponed while we further refine a planned email security enhancement included in the release. Early customer feedback and validation in our STG environments make it clear that we need to adjust the enhancement to better account for existing email-based workflows and give customers more control over adoption. Security remains a top priority, as does ensuring that you have the flexibility, control and adoption path needed to implement changes successfully. Because deploying the current version of the enhancement could disrupt established business processes, we’ve chosen to delay the release. Here’s what this means for you: •	The 2026.3 release will be rescheduled. •	Existing email-based functionality will continue to operate as it does today. •	Customers who have already upgraded non-production environments can continue using current email-based workflows without change. •	No immediate action is required. We’ll share updated release timing and implementation guidance as soon as it is available. We believe taking additional time now is the most responsible path forward and will enable us to deliver a solution that achieves our security objectives while minimizing operational disruption for our customers. If you have any additional questions or concerns, please reach out to your Ivanti representative or open a support ticket. Thank you for your continued partnership and trust. *A scheduled date may appear in the title, or below showing much further in the future, this will be updated once the alternative date is confirmed. Sep <var data-var='date'>23</var>, <var data-var='time'>18:09</var> UTC Update - RESCHEDULED - Please read below as the date has been changed The planned maintenance for the upcoming product version update has been postponed following the identification of a potential issue during validation activities. As a precaution, we are conducting additional reviews before proceeding with the deployment. We appreciate your understanding and apologize for any inconvenience. Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in the following regions: FFZ PRD Maintenance Window Start Date/Time: Oct 02, 2026 22:00 UTC End Date/Time: Oct 03, 2026 02:00 UTC Impact During the maintenance window, all tenants will be offline and unavailable. While no issues are anticipated, please try the following steps if you encounter any problems: 1. Close your browser completely and reopen it. 2. If your URL includes a session ID (e.g., 'instance.ivanticloud.com/Default.aspx#583492067'), remove everything after '.com' and press 'Enter'. 3. Use a private or incognito browsing session. If you still continue to have issues please contact support via the details below. Product/Release Documentation <a href="https://docs.ivanti.com/neurons-for-itsm-release-notes-enu-latest">Ivanti Enterprise Service Management Release Notes</a> Support Information If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator. For any questions related to Ivanti - please visit <a href="https://www.ivanti.com/support/contact">Ivanti Global Support</a> Aug <var data-var='date'>21</var>, <var data-var='time'>16:30</var> UTC Scheduled - Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in the following regions: FFZ PRD Maintenance Window Start Date/Time: Sept 25, 2026 22:00 UTC End Date/Time: Sept 26, 2026 02:00 UTC Impact During the maintenance window, all tenants will be offline and unavailable. While no issues are anticipated, please try the following steps if you encounter any problems: 1. Close your browser completely and reopen it. 2. If your URL includes a session ID (e.g., 'instance.ivanticloud.com/Default.aspx#583492067'), remove everything after '.com' and press 'Enter'. 3. Use a private or incognito browsing session. If you still continue to have issues please contact support via the details below. Product/Release Documentation <a href="https://docs.ivanti.com/neurons-for-itsm-release-notes-enu-latest">Ivanti Enterprise Service Management Release Notes</a> Support Information If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator. For any questions related to Ivanti - please visit <a href="https://www.ivanti.com/support/contact">Ivanti Global Support</a>

Postponed - Ivanti Neurons for ITSM 2026.3 Upgrade - FFZ PRD

THIS IS A SCHEDULED EVENT Jan <var data-var='date'>1</var>, <var data-var='year'>2099</var>, <var data-var='time'>00:00</var> - <var data-var='time'>04:00</var> UTC Sep <var data-var='date'>29</var>, <var data-var='time'>18:26</var> UTC Update - Important Update: 2026.3 Release Postponement We are writing to inform you that the upcoming 2026.3 release has been postponed while we further refine a planned email security enhancement included in the release. Early customer feedback and validation in our STG environments make it clear that we need to adjust the enhancement to better account for existing email-based workflows and give customers more control over adoption. Security remains a top priority, as does ensuring that you have the flexibility, control and adoption path needed to implement changes successfully. Because deploying the current version of the enhancement could disrupt established business processes, we’ve chosen to delay the release. Here’s what this means for you: •	The 2026.3 release will be rescheduled. •	Existing email-based functionality will continue to operate as it does today. •	Customers who have already upgraded non-production environments can continue using current email-based workflows without change. •	No immediate action is required. We’ll share updated release timing and implementation guidance as soon as it is available. We believe taking additional time now is the most responsible path forward and will enable us to deliver a solution that achieves our security objectives while minimizing operational disruption for our customers. If you have any additional questions or concerns, please reach out to your Ivanti representative or open a support ticket. Thank you for your continued partnership and trust. *A scheduled date may appear in the title, or below showing much further in the future, this will be updated once the alternative date is confirmed. Aug <var data-var='date'>21</var>, <var data-var='time'>17:06</var> UTC Scheduled - Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in the following regions: LDZ PRD Maintenance Window Start Date/Time: Oct 3, 2026 01:00 UTC End Date/Time: Oct 3, 2026 05:00 UTC Impact During the maintenance window, all tenants will be offline and unavailable. While no issues are anticipated, please try the following steps if you encounter any problems: 1. Close your browser completely and reopen it. 2. If your URL includes a session ID (e.g., 'instance.ivanticloud.com/Default.aspx#583492067'), remove everything after '.com' and press 'Enter'. 3. Use a private or incognito browsing session. If you still continue to have issues please contact support via the details below. Product/Release Documentation <a href="https://docs.ivanti.com/neurons-for-itsm-release-notes-enu-latest">Ivanti Enterprise Service Management Release Notes</a> Support Information If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator. For any questions related to Ivanti - please visit <a href="https://www.ivanti.com/support/contact">Ivanti Global Support</a>

Postponed - Ivanti Neurons for ITSM 2026.3 Upgrade - LDZ PRD

THIS IS A SCHEDULED EVENT Jan <var data-var='date'>1</var>, <var data-var='year'>2099</var>, <var data-var='time'>00:00</var> - <var data-var='time'>04:00</var> UTC Sep <var data-var='date'>29</var>, <var data-var='time'>18:22</var> UTC Update - Important Update: 2026.3 Release Postponement We are writing to inform you that the upcoming 2026.3 release has been postponed while we further refine a planned email security enhancement included in the release. Early customer feedback and validation in our STG environments make it clear that we need to adjust the enhancement to better account for existing email-based workflows and give customers more control over adoption. Security remains a top priority, as does ensuring that you have the flexibility, control and adoption path needed to implement changes successfully. Because deploying the current version of the enhancement could disrupt established business processes, we’ve chosen to delay the release. Here’s what this means for you: •	The 2026.3 release will be rescheduled. •	Existing email-based functionality will continue to operate as it does today. •	Customers who have already upgraded non-production environments can continue using current email-based workflows without change. •	No immediate action is required. We’ll share updated release timing and implementation guidance as soon as it is available. We believe taking additional time now is the most responsible path forward and will enable us to deliver a solution that achieves our security objectives while minimizing operational disruption for our customers. If you have any additional questions or concerns, please reach out to your Ivanti representative or open a support ticket. Thank you for your continued partnership and trust. *A scheduled date may appear in the title, or below showing much further in the future, this will be updated once the alternative date is confirmed. Sep <var data-var='date'>18</var>, <var data-var='time'>18:13</var> UTC Update - RESCHEDULED - Please read below as the date has been changed Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in the following regions: NVC PRD Maintenance Window Start Date/Time: Oct 03, 2026 07:00 UTC End Date/Time: Oct 03, 2026 11:00 UTC Impact During the maintenance window, all tenants will be offline and unavailable. While no issues are anticipated, please try the following steps if you encounter any problems: 1. Close your browser completely and reopen it. 2. If your URL includes a session ID (e.g., 'instance.ivanticloud.com/Default.aspx#583492067'), remove everything after '.com' and press 'Enter'. 3. Use a private or incognito browsing session. If you still continue to have issues please contact support via the details below. Product/Release Documentation <a href="https://docs.ivanti.com/neurons-for-itsm-release-notes-enu-latest">Ivanti Enterprise Service Management Release Notes</a> Support Information If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator. For any questions related to Ivanti - please visit <a href="https://www.ivanti.com/support/contact">Ivanti Global Support</a> Aug <var data-var='date'>21</var>, <var data-var='time'>16:27</var> UTC Scheduled - Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in the following regions: NVC PRD Maintenance Window Start Date/Time: Sept 26, 2026 07:00 UTC End Date/Time: Sept 26, 2026 11:00 UTC Impact During the maintenance window, all tenants will be offline and unavailable. While no issues are anticipated, please try the following steps if you encounter any problems: 1. Close your browser completely and reopen it. 2. If your URL includes a session ID (e.g., 'instance.ivanticloud.com/Default.aspx#583492067'), remove everything after '.com' and press 'Enter'. 3. Use a private or incognito browsing session. If you still continue to have issues please contact support via the details below. Product/Release Documentation <a href="https://docs.ivanti.com/neurons-for-itsm-release-notes-enu-latest">Ivanti Enterprise Service Management Release Notes</a> Support Information If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator. For any questions related to Ivanti - please visit <a href="https://www.ivanti.com/support/contact">Ivanti Global Support</a>

Postponed - Ivanti Neurons for ITSM 2026.3 Upgrade - NVC PRD

THIS IS A SCHEDULED EVENT Jan <var data-var='date'>1</var>, <var data-var='year'>2099</var>, <var data-var='time'>00:00</var> - <var data-var='time'>04:00</var> UTC Sep <var data-var='date'>29</var>, <var data-var='time'>17:41</var> UTC Update - Important Update: 2026.3 Release Postponement We are writing to inform you that the upcoming 2026.3 release has been postponed while we further refine a planned email security enhancement included in the release. Early customer feedback and validation in our STG environments make it clear that we need to adjust the enhancement to better account for existing email-based workflows and give customers more control over adoption. Security remains a top priority, as does ensuring that you have the flexibility, control and adoption path needed to implement changes successfully. Because deploying the current version of the enhancement could disrupt established business processes, we’ve chosen to delay the release. Here’s what this means for you: •	The 2026.3 release will be rescheduled. •	Existing email-based functionality will continue to operate as it does today. •	Customers who have already upgraded non-production environments can continue using current email-based workflows without change. •	No immediate action is required. We’ll share updated release timing and implementation guidance as soon as it is available. We believe taking additional time now is the most responsible path forward and will enable us to deliver a solution that achieves our security objectives while minimizing operational disruption for our customers. If you have any additional questions or concerns, please reach out to your Ivanti representative or open a support ticket. Thank you for your continued partnership and trust. *A scheduled date may appear in the title, or below showing much further in the future, this will be updated once the alternative date is confirmed. Sep <var data-var='date'>11</var>, <var data-var='time'>18:06</var> UTC Update - RESCHEDULED - Please read below as the date has been changed Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in the following regions: NVZ CH PRD Maintenance Window Start Date/Time: Oct 03, 2026 07:00 UTC End Date/Time: Oct 03, 2026 11:00 UTC Impact During the maintenance window, all tenants will be offline and unavailable. While no issues are anticipated, please try the following steps if you encounter any problems: 1. Close your browser completely and reopen it. 2. If your URL includes a session ID (e.g., 'instance.ivanticloud.com/Default.aspx#583492067'), remove everything after '.com' and press 'Enter'. 3. Use a private or incognito browsing session. If you still continue to have issues please contact support via the details below. Product/Release Documentation <a href="https://docs.ivanti.com/neurons-for-itsm-release-notes-enu-latest">Ivanti Enterprise Service Management Release Notes</a> Support Information If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator. For any questions related to Ivanti - please visit <a href="https://www.ivanti.com/support/contact">Ivanti Global Support</a> Aug <var data-var='date'>21</var>, <var data-var='time'>16:05</var> UTC Scheduled - Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in the following regions: NVZ CH PRD Maintenance Window Start Date/Time: Sept 26, 2026 07:00 UTC End Date/Time: Sept 26, 2026 11:00 UTC Impact During the maintenance window, all tenants will be offline and unavailable. While no issues are anticipated, please try the following steps if you encounter any problems: 1. Close your browser completely and reopen it. 2. If your URL includes a session ID (e.g., 'instance.ivanticloud.com/Default.aspx#583492067'), remove everything after '.com' and press 'Enter'. 3. Use a private or incognito browsing session. If you still continue to have issues please contact support via the details below. Product/Release Documentation <a href="https://docs.ivanti.com/neurons-for-itsm-release-notes-enu-latest">Ivanti Enterprise Service Management Release Notes</a> Support Information If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator. For any questions related to Ivanti - please visit <a href="https://www.ivanti.com/support/contact">Ivanti Global Support</a>

Postponed - Ivanti Neurons for ITSM 2026.3 Upgrade - NVZ CH PRD

THIS IS A SCHEDULED EVENT Jan <var data-var='date'>1</var>, <var data-var='year'>2099</var>, <var data-var='time'>00:00</var> - <var data-var='time'>04:00</var> UTC Sep <var data-var='date'>24</var>, <var data-var='time'>22:47</var> UTC Update - Important Update: 2026.3 Release Postponement We are writing to inform you that the upcoming 2026.3 release has been postponed while we further refine a planned email security enhancement included in the release. Early customer feedback and validation in our STG environments make it clear that we need to adjust the enhancement to better account for existing email-based workflows and give customers more control over adoption. Security remains a top priority, as does ensuring that you have the flexibility, control and adoption path needed to implement changes successfully. Because deploying the current version of the enhancement could disrupt established business processes, we’ve chosen to delay the release. Here’s what this means for you: •	The 2026.3 release will be rescheduled. •	Existing email-based functionality will continue to operate as it does today. •	Customers who have already upgraded non-production environments can continue using current email-based workflows without change. •	No immediate action is required. We’ll share updated release timing and implementation guidance as soon as it is available. We believe taking additional time now is the most responsible path forward and will enable us to deliver a solution that achieves our security objectives while minimizing operational disruption for our customers. If you have any additional questions or concerns, please reach out to your Ivanti representative or open a support ticket. Thank you for your continued partnership and trust. *A scheduled date may appear in the title, or below showing much further in the future, this will be updated once the alternative date is confirmed. Sep <var data-var='date'>24</var>, <var data-var='time'>19:24</var> UTC Update - Please read below as the date has been postponed We are currently finalizing the revised schedule and will provide an updated maintenance notification with the new maintenance window details as soon as they are confirmed. No action is required at this time. We appreciate your understanding and apologize for any inconvenience this change may cause. *A scheduled date may appear in the title, or below showing much further in the future, this will be updated once the alternative date is confirmed. Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in the following regions: NSZ PRD Maintenance Window Start Date/Time: TBC End Date/Time: TBC Support Information If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator. For any questions related to Ivanti - please visit <a href="https://www.ivanti.com/support/contact">Ivanti Global Support</a> Aug <var data-var='date'>21</var>, <var data-var='time'>15:53</var> UTC Scheduled - Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in the following regions: NSZ PRD Maintenance Window Start Date/Time: Sept 25, 2026 13:00 UTC End Date/Time: Sept 25, 2026 17:00 UTC Impact During the maintenance window, all tenants will be offline and unavailable. While no issues are anticipated, please try the following steps if you encounter any problems: 1. Close your browser completely and reopen it. 2. If your URL includes a session ID (e.g., 'instance.ivanticloud.com/Default.aspx#583492067'), remove everything after '.com' and press 'Enter'. 3. Use a private or incognito browsing session. If you still continue to have issues please contact support via the details below. Product/Release Documentation <a href="https://docs.ivanti.com/neurons-for-itsm-release-notes-enu-latest">Ivanti Enterprise Service Management Release Notes</a> Support Information If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator. For any questions related to Ivanti - please visit <a href="https://www.ivanti.com/support/contact">Ivanti Global Support</a>

Ivanti Neurons for ITSM 2026.3 Upgrade - NSZ PRD

THIS IS A SCHEDULED EVENT Jan <var data-var='date'>1</var>, <var data-var='year'>2099</var>, <var data-var='time'>00:00</var> - <var data-var='time'>04:00</var> UTC Sep <var data-var='date'>24</var>, <var data-var='time'>17:51</var> UTC Update - The planned maintenance for the upcoming product version update has been postponed. Following a review of the deployment schedule, it was identified that the planned maintenance window conflicts with a public holiday observed in Canada. To minimize potential customer impact and ensure appropriate support coverage, the maintenance will be rescheduled to an alternative date and time. We are currently finalizing the revised schedule and will provide an updated maintenance notification with the new maintenance window details as soon as they are confirmed. No action is required at this time. We appreciate your understanding and apologize for any inconvenience this change may cause. *A scheduled date may appear in the title, or below showing much further in the future, this will be updated once the alternative date is confirmed. Sep <var data-var='date'>23</var>, <var data-var='time'>18:15</var> UTC Update - RESCHEDULED - Please read below as the date has been changed The planned maintenance for the upcoming product version update has been postponed following the identification of a potential issue during validation activities. As a precaution, we are conducting additional reviews before proceeding with the deployment. We appreciate your understanding and apologize for any inconvenience. Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in the following regions: TTZ PRD Maintenance Window Start Date/Time: Oct 11, 2026 05:00 UTC End Date/Time: Oct 11, 2026 09:00 UTC Impact During the maintenance window, all tenants will be offline and unavailable. While no issues are anticipated, please try the following steps if you encounter any problems: 1. Close your browser completely and reopen it. 2. If your URL includes a session ID (e.g., 'instance.ivanticloud.com/Default.aspx#583492067'), remove everything after '.com' and press 'Enter'. 3. Use a private or incognito browsing session. If you still continue to have issues please contact support via the details below. Product/Release Documentation <a href="https://docs.ivanti.com/neurons-for-itsm-release-notes-enu-latest">Ivanti Enterprise Service Management Release Notes</a> Support Information If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator. For any questions related to Ivanti - please visit <a href="https://www.ivanti.com/support/contact">Ivanti Global Support</a> Sep <var data-var='date'>11</var>, <var data-var='time'>18:17</var> UTC Update - RESCHEDULED - Please read below as the date has been changed Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in the following regions: TTZ PRD Maintenance Window Start Date/Time: Oct 04, 2026 05:00 UTC End Date/Time: Oct 04, 2026 09:00 UTC Impact During the maintenance window, all tenants will be offline and unavailable. While no issues are anticipated, please try the following steps if you encounter any problems: 1. Close your browser completely and reopen it. 2. If your URL includes a session ID (e.g., 'instance.ivanticloud.com/Default.aspx#583492067'), remove everything after '.com' and press 'Enter'. 3. Use a private or incognito browsing session. If you still continue to have issues please contact support via the details below. Product/Release Documentation <a href="https://docs.ivanti.com/neurons-for-itsm-release-notes-enu-latest">Ivanti Enterprise Service Management Release Notes</a> Support Information If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator. For any questions related to Ivanti - please visit <a href="https://www.ivanti.com/support/contact">Ivanti Global Support</a> Aug <var data-var='date'>21</var>, <var data-var='time'>16:33</var> UTC Scheduled - Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in the following regions: TTZ PRD Maintenance Window Start Date/Time: Sept 27, 2026 05:00 UTC End Date/Time: Sept 27, 2026 09:00 UTC Impact During the maintenance window, all tenants will be offline and unavailable. While no issues are anticipated, please try the following steps if you encounter any problems: 1. Close your browser completely and reopen it. 2. If your URL includes a session ID (e.g., 'instance.ivanticloud.com/Default.aspx#583492067'), remove everything after '.com' and press 'Enter'. 3. Use a private or incognito browsing session. If you still continue to have issues please contact support via the details below. Product/Release Documentation <a href="https://docs.ivanti.com/neurons-for-itsm-release-notes-enu-latest">Ivanti Enterprise Service Management Release Notes</a> Support Information If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator. For any questions related to Ivanti - please visit <a href="https://www.ivanti.com/support/contact">Ivanti Global Support</a>

Ivanti Neurons for ITSM 2026.3 Upgrade - TTZ PRD

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>24</var>, <var data-var='time'>05:00</var> - <var data-var='time'>13:00</var> UTC Aug <var data-var='date'> 6</var>, <var data-var='time'>18:48</var> UTC Scheduled - We will be undergoing scheduled maintenance during this time. This maintenance is to perform database infrastructure upgrades and maintenance. Start Time: 10/24/26 05:00 UTC Estimated End Time: 10/24/26 13:00 UTC For more information about the maintenance and its impacts, please visit: https://hub.ivanti.com/s/article/Neurons-for-ITSM-SQL-2025-Extended-Upgrade-Maintenance

Ivanti Neurons for ITSM Database Infrastructure Upgrade Maintenance - NVZ PRD

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>19</var>, <var data-var='time'>04:30</var> - <var data-var='time'>07:30</var> UTC Oct <var data-var='date'> 6</var>, <var data-var='time'>09:54</var> UTC Scheduled - Ivanti will be updating the certificate on your Ivanti Service Manager tenant hosted in the following regions: NVF-PRD Certificate name: ivantifedcloud.com Maintenance Window Start Date/Time: Oct 19, 2026 04:30 UTC End Date/Time: Oct 19, 2026 07:30 UTC Certificate Update Information <a href="https://forums.ivanti.com/s/article/ISM-Cloud-SSL-certificate-update-for-ivantifedcloud-com">ISM Cloud SSL certificate update</a> Impact Tenants environment will remain online and available throughout the maintenance window. Single Sign-On enabled cloud customers who do not add the certificate on their server(s) before the expiration date may not be able to log into their tenants using Single-Sign-On. We recommend that customers complete any required SSO certificate updates before the maintenance window to ensure uninterrupted access. While no issues are anticipated, please try the following steps if you encounter any problems: 1. Close your browser completely and reopen it. 2. If your URL includes a session ID (e.g., 'instance.ivanticloud.com/Default.aspx#583492067'), remove everything after '.com' and press 'Enter'. 3. Use a private or incognito browsing session. If you still continue to have issues please contact support via the details below. Support Information If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator. For any questions related to Ivanti - please visit <a href="https://www.ivanti.com/support/contact">Ivanti Global Support</a>

Ivanti Neurons for ITSM ADFS/SAML Certificate Update - NVF PRD

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>14</var>, <var data-var='time'>05:00</var> - <var data-var='time'>13:00</var> UTC Aug <var data-var='date'> 6</var>, <var data-var='time'>18:46</var> UTC Scheduled - We will be undergoing scheduled maintenance during this time. This maintenance is to perform database infrastructure upgrades and maintenance. Start Time: 10/14/26 05:00 UTC Estimated End Time: 10/14/26 13:00 UTC For more information about the maintenance and its impacts, please visit: https://hub.ivanti.com/s/article/Neurons-for-ITSM-SQL-2025-Extended-Upgrade-Maintenance

Ivanti Neurons for ITSM Database Infrastructure Upgrade Maintenance - NVZ STG/UAT

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>13</var>, <var data-var='time'>11:00</var> - <var data-var='time'>12:00</var> UTC Oct <var data-var='date'> 5</var>, <var data-var='time'>13:24</var> UTC Scheduled - Ivanti will be performing an update to the App Control Agent Engine. This is an agent-side update that brings new features and improvements from the latest Neurons Engine release. Impact: Existing Installations: A system reboot will be required after the engine upgrade is applied. This may result in a brief service interruption on affected devices. New Installations: New installations of the App Control Agent will not require a reboot and will operate as normal immediately. Action Required: No manual update is needed. The upgrade will be applied automatically by the Agent

Ivanti Neurons Platform : AppControl for Neurons Engine.

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>12</var>, <var data-var='time'>04:30</var> - <var data-var='time'>07:30</var> UTC Oct <var data-var='date'> 6</var>, <var data-var='time'>09:23</var> UTC Scheduled - Ivanti will be updating the certificate on your Ivanti Service Manager tenant hosted in the following regions: NVF STG Certificate name: ivantifedcloud.com Maintenance Window Start Date/Time: Oct 12, 2026 04:30 UTC End Date/Time: Oct 12, 2026 07:30 UTC Certificate Update Information <a href="https://forums.ivanti.com/s/article/ISM-Cloud-SSL-certificate-update-for-ivantifedcloud-com">ISM Cloud SSL certificate update</a> Impact Tenants environment will remain online and available throughout the maintenance window. Single Sign-On enabled cloud customers who do not add the certificate on their server(s) before the expiration date may not be able to log into their tenants using Single-Sign-On. We recommend that customers complete any required SSO certificate updates before the maintenance window to ensure uninterrupted access. While no issues are anticipated, please try the following steps if you encounter any problems: 1. Close your browser completely and reopen it. 2. If your URL includes a session ID (e.g., 'instance.ivanticloud.com/Default.aspx#583492067'), remove everything after '.com' and press 'Enter'. 3. Use a private or incognito browsing session. If you still continue to have issues please contact support via the details below. Support Information If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator. For any questions related to Ivanti - please visit <a href="https://www.ivanti.com/support/contact">Ivanti Global Support</a>

Ivanti Neurons for ITSM ADFS/SAML Certificate Update - NVF STG

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>11</var>, <var data-var='time'>05:00</var> - <var data-var='time'>09:00</var> UTC Sep <var data-var='date'>30</var>, <var data-var='time'>14:45</var> UTC Scheduled - Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in the following regions: TTZ PRD Maintenance Window Start Date/Time: Oct 11, 2026 05:00 UTC End Date/Time: Oct 11, 2026 09:00 UTC Impact During this time we do not expect any loss in functionality, tenants will remain online and available. Users could experience minor latency or be logged out of their current session during the deployment. While no issues are anticipated, please try the following steps if you encounter any problems: 1. Close your browser completely and reopen it. 2. If your URL includes a session ID (e.g., 'instance.ivanticloud.com/Default.aspx#583492067'), remove everything after '.com' and press 'Enter'. 3. Use a private or incognito browsing session. If you still continue to have issues please contact support via the details below. Product/Release Documentation <a href="https://docs.ivanti.com/neurons-for-itsm-release-notes-enu-latest/patches-20262">Patches - Ivanti Neurons for ITSM 2026.2</a> Support Information If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator. For any questions related to Ivanti - please visit <a href="https://www.ivanti.com/support/contact">Ivanti Global Support</a>

Ivanti Neurons for ITSM 2026.2.5 Patch #5 Update - TTZ PRD

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>11</var>, <var data-var='time'>05:00</var> - <var data-var='time'>08:00</var> UTC Sep <var data-var='date'>28</var>, <var data-var='time'>14:28</var> UTC Scheduled - Ivanti will be applying security updates to our infrastructure in the following regions: NVZ CH PRD Maintenance Window Start Date/Time: Oct 11, 2026 05:00 UTC End Date/Time: Oct 11, 2026 08:00 UTC Impact Ivanti will be applying security updates to our infrastructure. During this time we do not expect any loss in functionality, tenants will remain online and available. While no issues are anticipated, please try the following steps if you encounter any problems: 1. Close your browser completely and reopen it. 2. If your URL includes a session ID (e.g., 'instance.ivanticloud.com/Default.aspx#583492067'), remove everything after '.com' and press 'Enter'. 3. Use a private or incognito browsing session. If you still continue to have issues please contact support via the details below: Support Information If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator. For any questions related to Ivanti - please visit <a href="https://www.ivanti.com/support/contact">Ivanti Global Support</a>

NVZ CH PRD Security Updates

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>10</var>, <var data-var='time'>16:00</var> - <var data-var='time'>19:00</var> UTC Oct <var data-var='date'> 1</var>, <var data-var='time'>21:34</var> UTC Scheduled - Ivanti will be performing an upgrade maintenance on our Ivanti Neurons for MDM Global Lookup Service https://login.mobileiron.com. Impact During the maintenance customers may experience periods of connectivity timeouts with new device registration or logging into https://login.mobileiron.com. Tracking Work Item: 2033137

Ivanti Neurons for MDM Upgrade Maintenance for https://login.mobileiron.com

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>10</var>, <var data-var='time'>15:00</var> - <var data-var='time'>16:00</var> UTC Oct <var data-var='date'> 2</var>, <var data-var='time'>21:46</var> UTC Scheduled - Cloud provider will be performing infrastructure maintenance on Azure Database for PostgreSQL Flexible Server instance in East US. Customers may not be able to access the admin portal for 30 minutes anytime during the maintenance window.

Ivanti Neurons for Secure Access and Zero Trust Maintenance - AMERICAS - 2025745

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>10</var>, <var data-var='time'>13:00</var> - <var data-var='time'>18:00</var> UTC Sep <var data-var='date'>27</var>, <var data-var='time'>13:17</var> UTC Scheduled - Ivanti will be applying additional security updates to our infrastructure in the following regions: NSZ PRD Maintenance Window Start Date/Time: October 10, 2026 13:00 UTC End Date/Time: October 10, 2026 18:00 UTC Impact Ivanti will be applying security updates to our infrastructure. During this time we do not expect any loss in functionality, tenants will remain online and available. While no issues are anticipated, please try the following steps if you encounter any problems: 1. Close your browser completely and reopen it. 2. If your URL includes a session ID (e.g., 'instance.ivanticloud.com/Default.aspx#583492067'), remove everything after '.com' and press 'Enter'. 3. Use a private or incognito browsing session. If you still continue to have issues please contact support via the details below: Support Information If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator. For any questions related to Ivanti - please visit <a href="https://www.ivanti.com/support/contact">Ivanti Global Support</a>

NSZ PRD Additional Security Updates

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>10</var>, <var data-var='time'>07:00</var> - <var data-var='time'>11:00</var> UTC Sep <var data-var='date'>30</var>, <var data-var='time'>15:01</var> UTC Scheduled - Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in the following regions: WAZ PRD Maintenance Window Start Date/Time: Oct 10, 2026 07:00 UTC End Date/Time: Oct 10, 2026 11:00 UTC Impact During this time we do not expect any loss in functionality, tenants will remain online and available. Users could experience minor latency or be logged out of their current session during the deployment. While no issues are anticipated, please try the following steps if you encounter any problems: 1. Close your browser completely and reopen it. 2. If your URL includes a session ID (e.g., 'instance.ivanticloud.com/Default.aspx#583492067'), remove everything after '.com' and press 'Enter'. 3. Use a private or incognito browsing session. If you still continue to have issues please contact support via the details below. Product/Release Documentation <a href="https://docs.ivanti.com/neurons-for-itsm-release-notes-enu-latest/patches-20262">Patches - Ivanti Neurons for ITSM 2026.2</a> Support Information If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator. For any questions related to Ivanti - please visit <a href="https://www.ivanti.com/support/contact">Ivanti Global Support</a>

Ivanti Neurons for ITSM 2026.2.5 Patch #5 Update - WAZ PRD

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>10</var>, <var data-var='time'>07:00</var> - <var data-var='time'>11:00</var> UTC Sep <var data-var='date'>30</var>, <var data-var='time'>14:44</var> UTC Scheduled - Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in the following regions: IAZ PRD Maintenance Window Start Date/Time: Oct 10, 2026 07:00 UTC End Date/Time: Oct 10, 2026 11:00 UTC Impact During this time we do not expect any loss in functionality, tenants will remain online and available. Users could experience minor latency or be logged out of their current session during the deployment. While no issues are anticipated, please try the following steps if you encounter any problems: 1. Close your browser completely and reopen it. 2. If your URL includes a session ID (e.g., 'instance.ivanticloud.com/Default.aspx#583492067'), remove everything after '.com' and press 'Enter'. 3. Use a private or incognito browsing session. If you still continue to have issues please contact support via the details below. Product/Release Documentation <a href="https://docs.ivanti.com/neurons-for-itsm-release-notes-enu-latest/patches-20262">Patches - Ivanti Neurons for ITSM 2026.2</a> Support Information If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator. For any questions related to Ivanti - please visit <a href="https://www.ivanti.com/support/contact">Ivanti Global Support</a>

Ivanti Neurons for ITSM 2026.2.5 Patch #5 Update - IAZ PRD

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>10</var>, <var data-var='time'>07:00</var> - <var data-var='time'>11:00</var> UTC Sep <var data-var='date'>30</var>, <var data-var='time'>14:43</var> UTC Scheduled - Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in the following regions: NVZ CH Maintenance Window Start Date/Time: Oct 10, 2026 07:00 UTC End Date/Time: Oct 10, 2026 11:00 UTC Impact During this time we do not expect any loss in functionality, tenants will remain online and available. Users could experience minor latency or be logged out of their current session during the deployment. While no issues are anticipated, please try the following steps if you encounter any problems: 1. Close your browser completely and reopen it. 2. If your URL includes a session ID (e.g., 'instance.ivanticloud.com/Default.aspx#583492067'), remove everything after '.com' and press 'Enter'. 3. Use a private or incognito browsing session. If you still continue to have issues please contact support via the details below. Product/Release Documentation <a href="https://docs.ivanti.com/neurons-for-itsm-release-notes-enu-latest/patches-20262">Patches - Ivanti Neurons for ITSM 2026.2</a> Support Information If you have questions related to your Ivanti Service Manager application, please contact your organization's Support Desk or your Ivanti Service Manager Administrator. For any questions related to Ivanti - please visit <a href="https://www.ivanti.com/support/contact">Ivanti Global Support</a>

Ivanti Neurons for ITSM 2026.2.5 Patch #5 Update - NVZ CH

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>10</var>, <var data-var='time'>06:00</var> - <var data-var='time'>09:00</var> UTC Oct <var data-var='date'> 5</var>, <var data-var='time'>09:35</var> UTC Scheduled - Ivanti will be performing an upgrade maintenance on the Ivanti Neurons for Zero Trust Access product and Ivanti Neurons for Secure Access. Important Updates and Improvements NSA Features: (General Availability) Automated License Expiry Detection & Notification Enhancement to Config Sync Rules and Audit Capabilities Automatic Configuration cleanup during Tenant and ICS Gateways deletion from the NSA Feature Licensing Support in NSA NSA Features: (Limited Availability) Selective Toggling for enabling/disabling the access methods Modular Component Level Patching Integrity Monitor (ICT) – Extended Anomaly Detection Capabilities Platform Specific ISAC Package Management from NSA Admin defined custom WAF rules for the ICS gateways ZTA Features: Server Initiated connection for IP and FQDN based Resources ZTA Default DNS Gateway Support ZTA Extended-Connected mode Support GCP Formfactor Support with ZTA Gateway version - 25.1.0.0 Impact: Brief service disruption expected during maintenance window for NSA & ZTA administrators and ZTA end users No disruption for VPN end users running 22.7R2.5 or above. Brief disruption to first time VPN users logging in onto ICS Gateway version 25.1.0.0 during the maintenance window.

Ivanti nZTA & nSA SAAS Production Upgrade GA Release 25.1.0.0 - AMERICAS Region

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>10</var>, <var data-var='time'>05:15</var> - <var data-var='time'>08:00</var> UTC Oct <var data-var='date'> 5</var>, <var data-var='time'>09:34</var> UTC Scheduled - Ivanti will be performing an upgrade maintenance on the Ivanti Neurons for Zero Trust Access product and Ivanti Neurons for Secure Access. Important Updates and Improvements NSA Features: (General Availability) Automated License Expiry Detection & Notification Enhancement to Config Sync Rules and Audit Capabilities Automatic Configuration cleanup during Tenant and ICS Gateways deletion from the NSA Feature Licensing Support in NSA NSA Features: (Limited Availability) Selective Toggling for enabling/disabling the access methods Modular Component Level Patching Integrity Monitor (ICT) – Extended Anomaly Detection Capabilities Platform Specific ISAC Package Management from NSA Admin defined custom WAF rules for the ICS gateways ZTA Features: Server Initiated connection for IP and FQDN based Resources ZTA Default DNS Gateway Support ZTA Extended-Connected mode Support GCP Formfactor Support with ZTA Gateway version - 25.1.0.0 Impact: Brief service disruption expected during maintenance window for NSA & ZTA administrators and ZTA end users No disruption for VPN end users running 22.7R2.5 or above. Brief disruption to first time VPN users logging in onto ICS Gateway version 25.1.0.0 during the maintenance window.

Is Ivanti Cloud down?

Ivanti Cloud status is UP

Lastest published events

Ivanti Neurons for ITSM 2026.3 Upgrade - IAZ PRD

Ivanti Neurons for ITSM 2026.3 Upgrade - NVZ PRD

Postponed - Ivanti Neurons for ITSM 2026.3 Upgrade - IRW PRD

Ivanti Cloud Services, Components and Regions

Recent Ivanti Cloud events

Ivanti Neurons for ITSM 2026.3 Upgrade - IAZ PRD

Ivanti Neurons for ITSM 2026.3 Upgrade - NVZ PRD

Postponed - Ivanti Neurons for ITSM 2026.3 Upgrade - IRW PRD

Postponed - Ivanti Neurons for ITSM 2026.3 Upgrade - WAZ PRD

Postponed - Ivanti Neurons for ITSM 2026.3 Upgrade - FFZ PRD

Postponed - Ivanti Neurons for ITSM 2026.3 Upgrade - LDZ PRD